133 Production Support jobs in Malaysia

As a Production Support Analyst, you’ll provide application support for our business. We are looking for a self-starter, an expert in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs).

A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.

You will be a member of a critical team who -

• Provide Application Support - ensuring that the application is working correctly as deployed.
• Supporting Incident & Problem Management – analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
• Release & Change Management – support testing and release process for production fixes.
• Service Transition – facilitate the transition between project support and production support for all changes.
• Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.

The responsibilities will include:

• Identifies and resolves issues with applications, following agreed procedures.
• Carries out agreed application maintenance tasks.
• Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating as appropriate. Documents and closes resolved incidents according to agreed procedures. Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services.
• Determines problem fixes and assists with the implementation of agreed remedies and preventative measures.
• Ensures that such problems are fully documented within the relevant reporting systems.
• Collaborates with colleagues, operational/client-servicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements.
• Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
• Drafts and maintains procedures and documentation for application support. Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

What are we ideally looking for in a successful candidate?

• Relevant production support experience and/or qualification within a relevant field.
• Intermediate SQL skills.
• Passionate about providing an excellent service experience for our clients.
• Strong analytical thinking and keen attention to detail.
• Highly logical with proven problem-solving abilities.
• Independent, self-directing and delivery focused working style.
• Good communication skills, confident in dealing with internal and external clients.
• Able to take initiative learn quickly in a dynamic fast-paced industry; Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent organizational, administration and time management skills.

These are also an advantage (but not a must):

• Interest / familiarity with financial markets and products.
• Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential.
• Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.

Why should you join us?

• Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• Be part of the start-up team in KL with the ability to have direct input and involvement in the processes towards the expected fast growth.
• Convenient office location in the city for commuters.
• A competitive salary and excellent benefits, including full comprehensive Health insurance, Life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.
• A hybrid 3+2 model combining working from the office and from home.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

2 days ago Be among the first 25 applicants

• Monitoring applications and infrastructure alerts
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements
  
  
  

• Monitoring applications and infrastructure alerts
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements
  
  
  

• Minimum 1 year of experience in an application support role
• Proficiency in Unix commands, Shell scripting, and SQL queries
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus
• Exposure to the banking industry is advantageous
• Dynamic individual with a thirst for learning
• Strong team player with excellent interpersonal skills
• Ownership-oriented with the ability to meet SLAs without compromising on work quality
• Provide 24x7 operational support for all production activities.

• Seniority level Entry level

• Employment type Full-time

• Job function Production
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Unison Consulting by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 19 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

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Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Petaling Jaya, Selangor, Malaysia 3 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Monitoring applications and infrastructure alerts
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements
  
  
  

• Minimum 1 year of experience in an application support role
• Proficiency in Unix commands, Shell scripting, and SQL queries
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus
• Exposure to the banking industry is advantageous
• Dynamic individual with a thirst for learning
• Strong team player with excellent interpersonal skills
• Ownership-oriented with the ability to meet SLAs without compromising on work quality
• Provide 24x7 operational support for all production activities.

FNZ Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

As a Production Support Analyst, you’ll provide application support for our business. We are looking for a self-starter, an expert in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs).

A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.

You will be a member of a critical team who -

• Provide Application Support - ensuring that the application is working correctly as deployed.
• Supporting Incident & Problem Management – analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
• Release & Change Management – support testing and release process for production fixes.
• Service Transition – facilitate the transition between project support and production support for all changes.
• Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.
  
  

• Identifies and resolves issues with applications, following agreed procedures.
• Carries out agreed application maintenance tasks.
• Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating as appropriate. Documents and closes resolved incidents according to agreed procedures. Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services.
• Determines problem fixes and assists with the implementation of agreed remedies and preventative measures.
• Ensures that such problems are fully documented within the relevant reporting systems.
• Collaborates with colleagues, operational/client-servicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements.
• Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
• Drafts and maintains procedures and documentation for application support. Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.
  
  

• Relevant production support experience and/or qualification within a relevant field.
• Intermediate SQL skills.
• Passionate about providing an excellent service experience for our clients.
• Strong analytical thinking and keen attention to detail.
• Highly logical with proven problem-solving abilities.
• Independent, self-directing and delivery focused working style.
• Good communication skills, confident in dealing with internal and external clients.
• Able to take initiative learn quickly in a dynamic fast-paced industry; Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent organizational, administration and time management skills.
  
  

• Interest / familiarity with financial markets and products.
• Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential.
• Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.
  
  

• Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• Be part of the start-up team in KL with the ability to have direct input and involvement in the processes towards the expected fast growth.
• Convenient office location in the city for commuters.
• A competitive salary and excellent benefits, including full comprehensive Health insurance, Life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.
• A hybrid 3+2 model combining working from the office and from home.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.
• Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at FNZ by 2x

Get notified about new Production Support Analyst jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 14 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Dataran Maybank, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Damansara, Selangor, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are seeking a detail-oriented and reliable Production Support Engineer to support the daily operations of core banking and financial applications. This role ensures application stability, continuity of transaction processing, and timely resolution of application-level incidents in both production and UAT environments.

The engineer will also assist in supporting secure deployment practices and basic DevSecOps coordination as part of the broader operational scope.

Key Responsibilities:

• Monitor and validate the execution of batch jobs and scheduled processes across core banking applications (e.g., CBS, AML, SCF, INB)
• Conduct daily application health checks in production and non-production environments
• Provide Level 1 and Level 1.5 support for login failures, transaction delays, data mismatches, and system alerts
• Analyse application logs, job outputs, and system alerts to assist in root cause analysis and escalation
• Participate in incident triage, impact assessment, and prioritisation per business criticality
• Support secure deployment activities and collaborate with DevSecOps or CI/CD teams during application rollouts
• Raise, track, and manage tickets and change requests using ITSM platforms (e.g., BMC Helix, Jira Service Management)
• Maintain accurate documentation of incident resolutions, SOPs, and known error records
• Participate in rotational shift coverage, including weekends and public holidays

Requirements:

• Minimum 1 years of application support experience in banking or financial systems.
• Familiarity with incident handling, job monitoring, and ITSM workflows
• Basic exposure to secure deployment or DevSecOps environments is preferred
• Able to interpret application/system logs and work with monitoring tools (e.g., Prometheus)
• Experienced in operating within SLA-driven environments and escalation workflows
• Strong communication and documentation skills
• Fluent in spoken and written Mandarin.
• Experience in Cloud. Huawei Cloud is preferred

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting, Banking, and Financial Services

Referrals increase your chances of interviewing at Farben by 2x

Get notified about new Production Support Engineer jobs in Greater Kuala Lumpur .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia SGD36,000.00-SGD42,000.00 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Ara Damansara, Selangor, Malaysia MYR96,000.00-MYR138,000.00 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 22 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 20 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 5 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Bandar Puchong Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Summary of major duties:

Product Packing

·To ensure product is packed correctly and according to packing requirement

·To ensure packing throughput is maintained at work location with minimal wastage of product and packaging.

·Practice GMP and food safety and always keep work environment safe and clean.

·Ensure all product are coded correctly and ensure all material are packed following standards.

·Maintaining a clear checklist or records of all material used.

·Ensure waste and rework is collected, kept and recorded accordingly according to procedure.

·Ensuring the equipment & tools provided are kept in good working condition and available.

·To maintain equipment and tools cleanliness and maximize tools lifespan.

·To clean machine interior and exterior, small spaces, working at height, working at tight spaces and environment in according to food safety and quality requirement.

·To move materials or small tools/equipment when necessary for packing or operational needs arise.

·Be able to work in other areas/machine when needed arises according to superior's instruction.

Machine Cleaning

·To ensure cleaning of machinery, environment and etc is done accordingly in a timely manner in all areas of chocolate plant

·To comply with all cleaning requirement and standards set including the method used to achieve those standards.

·Practice good ngmp and safety always and keeps work environment clean & safe.

·Maintaining a smooth and timely recording with accountability on cleaning and sanitation recording and documentation.

·Maintaining a clear checklist or records of all material used.

·Ensure waste and rework is collected, kept and recorded accordingly according to procedure.

·Ensuring the equipment & tools provided are kept in good working condition and available.

·To maintain equipment and tools cleanliness and maximize tools lifespan.

·To clean machine interior and exterior, small spaces, working at height, working at tight spaces and environment in according to food safety and quality requirement.

·Be able to work in other areas/machine when needed arises according to superior's instruction.

1. Ensure product is packed correctly according to packing requirements.
2. Maintain packing throughput with minimal wastage of product and packaging materials.
3. Practice GMP and food safety, keeping the work environment safe and clean.
4. Ensure all products are correctly coded and materials are packed following standards.
5. Maintain clear checklists or records of all materials used.
6. Collect, keep, and record waste and rework according to procedures.
7. Keep equipment and tools in good working condition and available for use.
8. Maintain cleanliness of equipment and tools to maximize lifespan.
9. Clean machine interiors and exteriors, including small spaces, at heights, and in tight spaces, following food safety and quality requirements.
10. Move materials or small tools/equipment as needed for packing or operational needs.
11. Work in other areas/machines when instructed by superiors.

1. Ensure timely cleaning of machinery and environment in all areas of the chocolate plant.
2. Comply with all cleaning standards and methods.
3. Practice GMP and safety, maintaining a clean and safe work environment.
4. Keep accurate records of cleaning and sanitation activities.
5. Maintain checklists or records of all materials used.
6. Collect, keep, and record waste and rework according to procedures.
7. Ensure equipment and tools are kept in good condition and available.
8. Maintain cleanliness of equipment and tools to maximize lifespan.
9. Clean machine interiors and exteriors, including small spaces, at heights, and in tight spaces, following safety and quality standards.
10. Work in other areas/machines when instructed.

Job Summary
We are seeking a detail-oriented and proactive Production Support Analyst to manage and follow up on incident tickets raised in our production environment. The primary focus of this role is to ensure that all incidents are tracked, escalated as needed, and resolved in a timely manner, while keeping stakeholders informed throughout the process. The ideal candidate will act as the central point of coordination for issue resolution.

Key Responsibilities

• Monitor and manage incoming production incident tickets across applications.
• Use monitoring tools and system alerts to proactively identify issues.
• Ensure all tickets are updated with the latest information and followed up regularly until resolution.
• Coordinate with teams (e.g., development, DevOps, QA) to facilitate root cause analysis and issue resolution.
• Escalate critical or high-severity incidents appropriately to ensure timely resolution.
• Maintain accurate and up-to-date records of incident status, actions taken, and closure notes.
• Verify issue resolution with users or stakeholders before ticket closure.
• Generate regular reports and dashboards on ticket trends, open/closed status, and SLA compliance.
• Participate in incident review meetings and post-incident analysis discussions.
• Support the implementation of process improvements to reduce incident recurrence.

Requirements

• 1–3 years of experience in a level 2production support or application support role.
• Strong organizational and communication skills with a customer-focused mindset.
• Experience with ticketing systems such as ServiceNow, Jira or similar.
• Basic understanding of IT systems and infrastructure components.
• Ability to work under pressure and manage multiple priorities.
• Detail-oriented with a focus on following through and closing tasks.
• Willingness to learn and adapt to new technologies.

Nice to Have

• Experience working in ITIL-based environments.
• Experience applying debugging techniques in software applications to identify and resolve issues.
• Knowledge of monitoring tools (e.g., Dynatrace, CloudWatch) is a plus.
• Exposure to cloud environments (AWS, Azure, etc.)

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur
Schedule: Full Time
Remote: Hybrid

Recruiter name:Caroline Anne Louis