59 Production Management jobs in Kuala Lumpur

Job Description

Position: Process Improvement Specialist (6-Months Contract)

Role Overview

The Process Improvement Specialist is responsible for supporting service improvement, transition, and transformation initiatives across the organization. The role involves analyzing data, identifying inefficiencies, and implementing solutions that enhance quality, reduce costs, and improve productivity. It requires close collaboration with internal teams and stakeholders to ensure alignment with business requirements, contractual obligations, and budgetary targets.

Responsibilities

• Collect, process, and analyze operational data to generate actionable insights.
• Identify, plan, and implement projects to improve quality, reduce costs, and increase efficiency.
• Provide management with timely updates, feedback, and reports.
• Apply appropriate measurement, analysis, and evaluation methods to track and document process improvements.
• Review policies and procedures to identify inefficiencies and define future-state processes.
• Lead the design and execution of transformation initiatives, including service efficiencies and automation.
• Collaborate with Service Delivery teams to establish clear roadmaps and service improvement plans.
• Ensure effective RAID (Risks, Assumptions, Issues, Dependencies) management across projects.
• Participate in customer stakeholder meetings when required.
• Provide support for new business initiatives and other assigned tasks.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• Certification in process improvement methodologies (e.g., Lean, Six Sigma, or equivalent).

Skills & Competencies

• Strong analytical and problem-solving skills.
• Proficiency in data analysis and process mapping.
• Excellent written and verbal communication skills.
• High attention to detail with focus on accuracy and quality.
• Strong project management capabilities.
• Ability to collaborate effectively with cross-functional teams.
• ITIL certification and working knowledge (required).
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

Work Details

• Location: Office-based
• Schedule: 5-day work week
• Working Hours: 4:00 PM – 1:00 AM

Job Types: Full-time, Permanent

Pay: RM5, RM8,500.00 per month

Work Location: In person

JOB RESPONSIBILITIES:

• Drive and support process improvement initiatives to increase efficiency and quality
• Conduct process mapping (As-Is/To-Be) and workflow analysis
• Work with multiple departments to plan, execute, and track improvement projects
• Create dashboards, reports, and updates for management and audits
• Maintain and improve quality documentation — manuals, SOPs, policies, guidelines
• Support governance and compliance processes and internal reviews
• Assist with change management including briefings, updates, and staff training

JOB REQUIREMENT:

• Degree in Business Administration, Records/Operations Management, or related field
• Knowledge of PDCA, TQM, Root Cause Analysis, and ISO standards (ISO 9001:2015, ISO 45001, ISO 14001)
• Skilled in process mapping tools (Visio), Excel, Power BI, and ERP (SAP)
• Experience in Lean, Six Sigma, process optimization, and quality assurance
• Strong analytical, documentation, project management, and communication skills
• Added Advantage: Certified Business Process Professional, Change Management, or Lean Management Certificate

Job Summary :

This process improvement lead is tasked to identify and address opportunities for end-to-end process enhancement. The lead is required to conduct comprehensive review of workflows across all departments, which involves engagement with multiple stakeholders to identify challenges, gaps and areas that can be optimized to improve turnaround times (TAT), efficiency and cost-effectiveness.

Job Description:

• Aligning to the integration plan and drives cross-functional alignment and presenting improvement proposals and roadmaps.
• Defines the co-existence and multi-year enterprise-wide operational improvement plan and helps align towards the agreed target operating model.
• Leads and/or supports select process improvement initiatives implementations.
• Create methodology/template that can be used by the functions to define best-in-class business practices and processes.
• Develop and design capacity and capability building program to support change activities in all improvement initiatives.
• Defines clear responsibility in phase of end-to-end operating process to ensure accountability.
• Coordinate with stakeholders and business owners in managing operational risk, compliance, and governing requirements.
• Supports alignment of the integration approach and resulting operational model with the overall go-to-market strategy.
• Supports the definition and tracking of the desired and actual business value gained from the integration of the operating model.

Requirements

• Minimum Qualification : Degree or equivalent
• Minimum of 7-8 years of working experience in Process Improvement space
• Ideally with knowledge in Digital transformation, AI or RPA
• Must have Project Management skills
• Having worked or exposure in the General Insurance industry is an added advantage

The RSA End-to-End (E2E) Process Improvement (PI) Team Lead is placed within our Operations division and is directly reporting to the Global RSA E2E PI Senior Manager. The role is a manager at the forefront of reshaping and optimizing operational processes through continuous process improvement and digitalization initiatives, not acting as global role. This position involves executing a comprehensive E2E process improvement transformation strategy for the RSA operations department, as well as expertise in identifying and integrating evolving automation/Artificial Intelligence technologies to enhance efficiency, streamline processes and drive innovation. The RSA E2E PI Team Leadcollaborates across departments, fosters a culture of change and ensures the successful adoption of automation/ digitalization and other non-digital PI solutions. This position is pivotal in driving operational excellence, leveraging data analytics and aligning technology with organizational targets for sustained success in a digital era.

Primary objectives include co-defining the target process and target customer journey offering for RSA Line of Business (LoB) to AP operating entities in line with operational targets, state-of-the-art technological solutions and evolving (AI) Group guidelines. In addition, steering and managing the Operations project portfolio across his allocated group of AP BUs, driving the implementation of projects locally to ensure the transformation of Allianz Partners.

In this role the RSA E2E PI Team Lead also assures synchronization with key stakeholders within Allianz Partners, and other AZ OEs with the aim of optimizing both operational and commercial efficiencies as major contributor to the transformation ambition of the Group.

What You Do

• Strategy Development: Support development and localization of E2E PI strategy for the Operations department of RSA LoB in alignment with organizational targets of Allianz Partners.
• Technology Evolution: Evaluate and integrate latest automation and digitalization technologies for customer journey and process automation in alignment with Allianz technical experts.
• Process/Customer Journey Optimization: Support design and localization of target customer journey and target processes E2E for RSA LoBs to the benefit of maximizing productivity and simplicity in all processes. Addressing local market specific circumstances to adjust solutions and minimize process deviations.
• Data Analytics: Utilize data analytics to gain insights into customer journey, customer experience and process performance and in consequence identify areas for improvement and support data-driven decision-making.
• Innovation: Encourage a culture of innovation within the Operations department, fostering creative solutions and continuous improvement through all available and new means of technical and organizational instruments.
• Cross-Functional Collaboration: Collaborate with various departments of Allianz Partners to ensure a seamless integration of target journey, target processes, and all operations projects across the organization.
• Change Management: Drive change management initiatives to facilitate the smooth adoption of target journey, target processes within the Operations department.
• Performance Metrics: Support design to establish and monitor key performance indicators (KPIs) related to target journey and target process transformation, providing regular reports to the leadership of Allianz Partners.
• Training and Development: Provide training (train-the-trainer) programs to enhance the Contact Center/ Omni-channel skills and knowledge of the Operations teams of Allianz Partners. Working hand-in-hand with Quality & training department, primarily supporting new features deployment.
• Customer Experience: Focus on enhancing the overall customer experience through digital and non-digital initiatives, hence ensuring that operations processes meet customer expectations.
• Risk Management: Identify and reduce potential risks associated with operational processes transformation by implementing measures to safeguard operations.
• Regulatory Compliance: Ensure that customer journey and processes implemented in the Operations department comply with relevant AZ Group, industry regulations and standards.
• Business requirements/ Operations projects: Support the collection, prioritization and implementation assuring of business requirements and Operations projects across all operations platforms. Assure strongly data and impact-oriented prioritization in close synchronization with Operations platform leads and RSA LoB leads.
• Team Leadership: Manage a high-performing team of RSA E2E PI professionals and foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores. Be an ambassador of AzP and role model our values while creating a high-performance culture.

What You Bring

• Related service delivery OPS experience in RSA. Providing increased effectiveness and credibility in solutions designed and coaching credibility.
• Experience in team management.
• Past experience in digital initiatives deployment.
• Strong communicator, abiility to simplify complex, technical topics.
• Impact oriented.
• Detail oriented, ability to understand and incorporate complex operational and technical constraints.
• Understanding of Lean, quantification and PM methodologies Affinity with numbers and impact quantification converting, for example, abstract time reductions into precise minutes, FTE and monetary values.
• As a plus, multiple languages related to their geographical area.
• Ability to communicate at both high and detailed levels to adapting to stakeholders seniority.

What We Offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance

77058 | Project Management | Professional | PG12 | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

Overview

Strategy & Process Improvement (Shared Services) Executive at FGV Holdings Berhad . This range is provided by FGV Holdings Berhad. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Oversee and be accountable for SSC process improvement initiatives.
• Ensure all performance assessments and other data gathering result in accurate findings.
• Monitor and improve the effectiveness and efficiencies of all systems and processes within the SSC.
• Identify and follow up on improvement opportunities raised by process owners.
• Identify opportunities from SPI team’s analysis.
• Responsible for conducting feasibility analysis on possible SSC opportunities as instructed by SPI Lead.
• Present the outcome of the feasibility study on the opportunities to SPI Lead or process council if needed.
• Escalate any appropriate recommendations based on SPI findings to SPI Lead or process council if needed.
• Assist/conduct any projects or changes related to SSC improvement (managing the project and communication within SSC).
• Support the SPI Lead in implementing strategies that elevate SSC performance and service delivery.
• Achieve customer satisfaction and receive feedback in a constructive manner, taking corrective action when opportunities arise.
• Continuously strive to gain customer satisfaction and minimize complaints on the delivery of SSC services.
• Respond and provide advice on more complex AP and HR matters from BU/vendors escalated from the contact center or AP and HR Analyst.
• Liaise with BU for related AP and HR matters, directly or through analysts.
• Support the ongoing transformation and enhancement of FGV SSC functions and capabilities.
• Onboard, develop and coach others; provide on-time constructive feedback.
• Seek knowledge to build understanding if necessary.
• Foster strong teamwork and good working relationships between team members and other teams.
• Provide motivational and formative feedback and cultivate a learning and knowledge sharing culture.
• Always act in the best interest of all team members.
• Ensure compliance and provide HSSE guidance to SPI team.
• Assist in the evolution of FGV SSC and moving towards a 5-year roadmap.
• Support Cross-Functional Operations in Accounts Receivable and Fixed Asset Unit.
• Perform any other tasks assigned by the superior.

• Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field is preferred.
• Minimum 1–2 years of experience in performance management, process improvement, or related areas.

• EPF
• SOCSO
• Annual Leaves

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey Tomorrow can't wait, let's shape it together

ROLE PROFILE

GRADE: G35

JOB TITLE: Record to Report (RtR) Process Improvement Manager – Operations Finance

EXTERNAL JOB TITLE: Record to Report (RtR) Process Improvement Manager

FUNCTION: Global Business Solutions (GBS)

SUB FUNCTION: Record to Report End to End Team

DISCLAIMER: We might not have an open role at this moment, but, because our work environment is very dynamic, we would love to hear from you We encourage you to apply and the moment we have a suitable position for your profile, the Recruitment Team will contact you as soon as possible.

ROLE SUMMARY

The Process Improvement Manager for Operations Finance areas within the Record to Report End to End team uses his/her extensive process expertise to design optimal process and system solutions and to enable transformation initiatives.

The incumbent represents the Operations Finance discipline on behalf of the RtR End to End team as an acknowledged expert in the field, providing functional knowledge and guidance to drive continuous improvement and process adherence.

Role scope and remit

Reports to

Record to Report (RtR) Global Process Expert – Operations Finance

Size of the team

No direct reports

Core Relationships

DBS, Regional and Geographic Functions - works with Finance Central Teams and CoEs, GBS RtR teams, Technical Teams (Enterprise Platform CoE, Data, Analytics and Automation, Technology Integration, Corporate DBS BAs) and End Markets to ensure process improvements implementation with focus on integration and alignment.

End to End teams – works with the other Process Improvement Managers (PIMs), Global Process Experts (GPEs), Continuous Improvement and CoE Methods teams seeking the optimal result for BAT processes and policies (RtR and cross functional, where applicable).

Geographic Scope

Global

GOM Processes scope

Financial Target Setting, Budgeting and Forecasting (Cost of Sales), Financial Insight & Analysis, Reporting and Variance Analysis (Operations Finance), Strategic Supply Chain Planning, Tobacco Growing and Processing, Manufacturing Execution & Logistics Execution.

ACCOUNTABILITIES

• Business and Operational

• Engage with GBS RtR Hubs, CoEs, business representatives, and IDT to identify process gaps, validate improvements, and support system/process redesign or new tool implementation.

• Participate in global process improvement and decision-making forums, presenting proposals and contributing to solution design.
• Manage local, regional, and global system/process changes (including waivers) with proper governance and controls to ensure compliance and effectiveness.
• Partner with Global Data Management and Data Strategy to embed key data aspects that enhance process design, governance, and data quality improvements.

• Lead and monitor small to medium-sized initiatives, ensuring effective project management, risk mitigation, and corrective/preventive actions through quality audit processes.

• Transformation

• Coordinates processes continuous improvement initiatives (small/medium size) and the efficient design/re-design of the RtR template for the allocated process area, but also cross-functionally/cross-sub-functionally, ensuring that they meet the business objectives (including standardization, automation, controls, and data harmonization aspects) and support the appropriate blend of automated and manual process solutions.

• Monitors benefits delivery for the improvement initiatives.
• Leveraging Process / Data Analytics, builds and articulates business cases that provide compelling guidance on how proposed change will create value to the business moving forward.
• Monitors the accuracy and relevance of performance standards including the evaluation of performance metrics, reporting, and making recommendations as required.

• Relationship

• Build and maintain strong working relationships with Functional CoE teams, DBS teams, BOC, and other key stakeholders.

• Contribute valuable insights in interactions with peers and stakeholders to support effective decision-making.
• Drive productive discussions and ensure clear, impactful communication across all channels.
• Foster collaboration with other teams to share knowledge, best practices, and improvement opportunities.
• Promote strong teamwork and cross-functional/departmental collaboration to achieve common goals.

EXPERIENCE, SKILLS, KNOWLEDGE

EXPERIENCE

• Minimum 3 years' experience in RtR functional areas (Operations Finance) within a multinational environment, with a strong focus on process improvement and business excellence.
• Solid understanding of RtR technology; hands-on experience is an advantage.
• Proven application of continuous improvement frameworks, methodologies, and tools.
• Practical experience in managing projects across multiple geographies.
• Strong background working in a multinational matrix organization.

SKILLS (Technical / Functional / Leadership)

• Strong ability to develop, communicate, and execute clear action plans.
• Solid business acumen, with experience in the tobacco industry considered an advantage.
• Solution-oriented mindset with creative, out-of-the-box thinking.
• Proven drive for results, with strong change management and persuasion skills.
• Proficiency in English at B2 level or higher.

EDUCATION

• Education: University Degree

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We're one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey Tomorrow can't wait, let's shape it together

ROLE PROFILE

GRADE: G35

JOB TITLE: Record to Report (RtR) Process Improvement Manager – Operations Finance

EXTERNAL JOB TITLE: Record to Report (RtR) Process Improvement Manager

FUNCTION: Global Business Solutions (GBS)

SUB FUNCTION:Record to Report End to End Team

DISCLAIMER: We might not have an open role at this moment, but, because our work environment is very dynamic, we would love to hear from you  We encourage you to apply and the moment we have a suitable position for your profile, the Recruitment Team will contact you as soon as possible.

ROLE SUMMARY

The Process Improvement Manager for Operations Finance areas within the Record to Report End to End team uses his/her extensive process expertise to design optimal process and system solutions and to enable transformation initiatives.

The incumbent represents the Operations Finance discipline on behalf of the RtR End to End team as an acknowledged expert in the field, providing functional knowledge and guidance to drive continuous improvement and process adherence.

Role scope and remit

Reports to

Record to Report (RtR) Global Process Expert – Operations Finance

Size of the team

No direct reports

Core Relationships

DBS, Regional and Geographic Functions - works with Finance Central Teams and CoEs, GBS RtR teams, Technical Teams (Enterprise Platform CoE, Data, Analytics and Automation, Technology Integration, Corporate DBS BAs) and End Markets to ensure process improvements implementation with focus on integration and alignment.

End to End teams – works with the other Process Improvement Managers (PIMs), Global Process Experts (GPEs), Continuous Improvement and CoE Methods teams seeking the optimal result for BAT processes and policies (RtR and cross functional, where applicable).

Geographic Scope

Global

GOM Processes scope

Financial Target Setting, Budgeting and Forecasting (Cost of Sales), Financial Insight & Analysis, Reporting and Variance Analysis (Operations Finance), Strategic Supply Chain Planning,Tobacco Growing and Processing, Manufacturing Execution & Logistics Execution.

ACCOUNTABILITIES

1. Business and Operational

2. Engage with GBS RtR Hubs, CoEs, business representatives, and IDT to identify process gaps, validate improvements, and support system/process redesign or new tool implementation.

3. Participate in global process improvement and decision-making forums, presenting proposals and contributing to solution design.
4. Manage local, regional, and global system/process changes (including waivers) with proper governance and controls to ensure compliance and effectiveness.
5. Partner with Global Data Management and Data Strategy to embed key data aspects that enhance process design, governance, and data quality improvements.

6. Lead and monitor small to medium-sized initiatives, ensuring effective project management, risk mitigation, and corrective/preventive actions through quality audit processes.

7. Transformation

8. Coordinates processes continuous improvement initiatives (small/medium size) and the efficient design/re-design of the RtR template for the allocated process area, but also cross-functionally/cross-sub-functionally, ensuring that they meet the business objectives (including standardization, automation, controls, and data harmonization aspects) and support the appropriate blend of automated and manual process solutions.

9. Monitors benefits delivery for the improvement initiatives.
10. Leveraging Process / Data Analytics, builds and articulates business cases that provide compelling guidance on how proposed change will create value to the business moving forward.

11. Monitors the accuracy and relevance of performance standards including the evaluation of performance metrics, reporting, and making recommendations as required.

12. Relationship

13. Build and maintain strong working relationships with Functional CoE teams, DBS teams, BOC, and other key stakeholders.

14. Contribute valuable insights in interactions with peers and stakeholders to support effective decision-making.
15. Drive productive discussions and ensure clear, impactful communication across all channels.
16. Foster collaboration with other teams to share knowledge, best practices, and improvement opportunities.
17. Promote strong teamwork and cross-functional/departmental collaboration to achieve common goals.

EXPERIENCE, SKILLS, KNOWLEDGE

EXPERIENCE

• Minimum 3 years' experience in RtR functional areas (Operations Finance) within a multinational environment, with a strong focus on process improvement and business excellence.
• Solid understanding of RtR technology; hands-on experience is an advantage.
• Proven application of continuous improvement frameworks, methodologies, and tools.
• Practical experience in managing projects across multiple geographies.
• Strong background working in a multinational matrix organization.

SKILLS (Technical / Functional / Leadership)

• Strong ability to develop, communicate, and execute clear action plans.
• Solid business acumen, with experience in the tobacco industry considered an advantage.
• Solution-oriented mindset with creative, out-of-the-box thinking.
• Proven drive for results, with strong change management and persuasion skills.
• Proficiency in English at B2 level or higher.

EDUCATION

• Education: University Degree

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations.

Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.

• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?We're one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

Job Responsibility

• Oversee and be accountable of the SSC process improvement initiatives:
• Ensure all performance assessments and other data gathering resulted in accurate findings
• Monitor and improve on effectiveness and efficiencies of all systems and processes within the SSC
• Identify and follow-up on improvement opportunities raised by process owners
• identification from SPI teamâs analysis:
• Responsible of conducting feasibility analysis on possible SSC opportunities as instructed by SPI Lead
• Present the outcome of the feasibility study on the opportunities to SPI Lead or process council if needed
• Escalate any appropriate recommendation based on SPI findings to SPI Lead or process council if needed
• Responsible in assisting/conducting any projects/changes related to SSC improvement (managing the project and communication within SSC)
• Support the SPI Lead in implementing strategies that elevate SSC performance and service delivery.
• Achieve customer satisfaction
• Receive feedback in a constructive manner and take corrective action when the opportunity to do so arises.
• Continuously strive to gain customer satisfaction and continuously minimize complaints on the delivery of SSC Services
• Respond and provide advice on more complex AP and HR matters from BU/vendors that is escalated from the contact center or AP and HR Analyst
• To liaise with BU for any related AP and HR matters, directly or through analysts
• Support the ongoing transformation and enhancement of FGV SSC functions and capabilities.
• Onboard, develop and coach others; provide on-time constructive feedback.
• Seek knowledge to build understanding if necessary.
• Foster strong team work and good working relationships between team members and other teams
• Positively receive and give motivational and formative feedback
• Jointly cultivate and contribute to a learning and knowledge sharing culture
• Always act in the best interest of all team members
• Ensure Compliance and Provide HSSE Guidance to SPI team
• Assist in evolution of FGV SSC and moving towards 5 years roadmap.
• Support Cross-Functional Operations as in Account Receivable and Fixed Asset Unit
• Perform any other tasks which are assigned by the superior.

Job Requirements

• Bachelorâs Degree in Accounting, Finance, Business Administration, or a related field is preferred.
• Minimum 1â2 years of experience in performance management, process improvement, or related areas.

Job Benefits

• EPF
• SOCSO
• Annual Leaves