58 Production Coordination jobs in Malaysia

Job Description Summary As a Production Support Leader for Gate 1B, you will oversee and drive operational excellence across Cleaning, NDT, and Inspection processes for aircraft engine components. You will lead a team to achieve defined targets in Safety, Quality, Delivery, Inventory, and Productivity while ensuring compliance with regulatory standards and guidelines. This role requires strategic leadership, cross-functional collaboration, and a commitment to continuous improvement.Job Description

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview:

GE Aerospace Engine Services Malaysia (GEESM) in Subang plays a vital role in ensuring the safety and performance of aviation fleets every day. Established in 1997 as a Center of Excellence for CFM56 engines, GEESM has grown into a key hub of our global operations. It now services commercial aircraft engines, components, and accessories.

Employing more than 700 highly skilled local professionals and providing MRO services to more than 50 airlines worldwide, GEESM continues to exceed our customers’ expectations. With our technical expertise and pioneering spirit, we elevate the flying experience to new heights.

Role Overview:

As a Production Support Leader for Gate 1B, you will oversee and drive operational excellence across Cleaning, NDT, and Inspection processes for aircraft engine components. You will lead a team to achieve defined targets in Safety, Quality, Delivery, Inventory, and Productivity while ensuring compliance with regulatory standards and guidelines. This role requires strategic leadership, cross-functional collaboration, and a commitment to continuous improvement.

• Drive operational excellence by leading Coaches and teams to achieve SQDIP (Safety, Quality, Delivery, Inventory, Productivity) targets, ensuring alignment with FLIGHT DECK principles such as Standard Work, Flow, 5S, and Kaizen.

• Develop and implement strategies to optimize production processes, reduce waste, and improve efficiency while maintaining compliance with company and regulatory requirements.

• Foster a culture of safety by identifying and eliminating hazards, ensuring adherence to safety practices, and promoting proactive risk management across all production activities.

• Ensure the delivery of high-quality services by monitoring compliance with airworthiness standards, addressing quality issues, and driving root cause analysis and corrective actions resulting from audits and compliance monitoring programs.

• Strategically manage resources, including tools, equipment, and facilities, to ensure their efficient utilization, proper maintenance, and readiness to support production needs.

• Lead continuous improvement initiatives by leveraging lean methodologies and FLIGHT DECK tools to enhance operational performance and achieve long-term business goals.

• Build and develop high-performing teams by monitoring performance, providing coaching and feedback, and ensuring employees receive technical training aligned with company and regulatory standards.

• Collaborate with cross-functional teams to address production challenges, summarize data, and communicate actionable insights to drive decision-making and achieve operational targets.

• Promote GE Values and integrity through exemplary leadership, fostering a positive and inclusive work environment that aligns with organizational goals and priorities.

• Act as a strategic partner to the Operations Manager by providing insights on production trends, resource planning, and opportunities for process optimization to support broader business objectives.

The Ideal Candidate:

• Candidate will have strong operations background managing high volume shift operations and possessing deep knowledge in process engineering. Ideal candidate should have technical degree with at least 5 years experience and demonstrated background in working with multiple stakeholders.

Required Qualifications:

• Degree in any discipline and more than 5 years of aviation experience.

• Strong understanding of MRO activities and shop processes (added advantage).

Preferred Qualifications:

• Demonstrated analytical skills and ability to execute effectively.

• Proficiency in SAP, Microsoft Excel and PowerPoint for data analysis and presentations.

• Ability to summarize data and clearly communicate issues and actions needed.

• Strong verbal and written communication, teaming, and influencing skills.

• Professional ethics, tact, and courtesy in dealing with internal and external stakeholders.

Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.

Additional Information

Relocation Assistance Provided: No

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Job Description Summary

As a Production Support Leader for Gate 1B, you will oversee and drive operational excellence across Cleaning, NDT, and Inspection processes for aircraft engine components. You will lead a team to achieve defined targets in Safety, Quality, Delivery, Inventory, and Productivity while ensuring compliance with regulatory standards and guidelines. This role requires strategic leadership, cross-functional collaboration, and a commitment to continuous improvement.

Job Description Summary

As a Production Support Leader for Gate 1B, you will oversee and drive operational excellence across Cleaning, NDT, and Inspection processes for aircraft engine components. You will lead a team to achieve defined targets in Safety, Quality, Delivery, Inventory, and Productivity while ensuring compliance with regulatory standards and guidelines. This role requires strategic leadership, cross-functional collaboration, and a commitment to continuous improvement.

Job Description

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview

GE Aerospace Engine Services Malaysia (GEESM) in Subang plays a vital role in ensuring the safety and performance of aviation fleets every day. Established in 1997 as a Center of Excellence for CFM56 engines, GEESM has grown into a key hub of our global operations. It now services commercial aircraft engines, components, and accessories.

Employing more than 700 highly skilled local professionals and providing MRO services to more than 50 airlines worldwide, GEESM continues to exceed our customers’ expectations. With our technical expertise and pioneering spirit, we elevate the flying experience to new heights.

Role Overview

As a Production Support Leader for Gate 1B, you will oversee and drive operational excellence across Cleaning, NDT, and Inspection processes for aircraft engine components. You will lead a team to achieve defined targets in Safety, Quality, Delivery, Inventory, and Productivity while ensuring compliance with regulatory standards and guidelines. This role requires strategic leadership, cross-functional collaboration, and a commitment to continuous improvement.

• Drive operational excellence by leading Coaches and teams to achieve SQDIP (Safety, Quality, Delivery, Inventory, Productivity) targets, ensuring alignment with FLIGHT DECK principles such as Standard Work, Flow, 5S, and Kaizen.
• Develop and implement strategies to optimize production processes, reduce waste, and improve efficiency while maintaining compliance with company and regulatory requirements.
• Foster a culture of safety by identifying and eliminating hazards, ensuring adherence to safety practices, and promoting proactive risk management across all production activities.
• Ensure the delivery of high-quality services by monitoring compliance with airworthiness standards, addressing quality issues, and driving root cause analysis and corrective actions resulting from audits and compliance monitoring programs.
• Strategically manage resources, including tools, equipment, and facilities, to ensure their efficient utilization, proper maintenance, and readiness to support production needs.
• Lead continuous improvement initiatives by leveraging lean methodologies and FLIGHT DECK tools to enhance operational performance and achieve long-term business goals.
• Build and develop high-performing teams by monitoring performance, providing coaching and feedback, and ensuring employees receive technical training aligned with company and regulatory standards.
• Collaborate with cross-functional teams to address production challenges, summarize data, and communicate actionable insights to drive decision-making and achieve operational targets.
• Promote GE Values and integrity through exemplary leadership, fostering a positive and inclusive work environment that aligns with organizational goals and priorities.
• Act as a strategic partner to the Operations Manager by providing insights on production trends, resource planning, and opportunities for process optimization to support broader business objectives.
  
  

The Ideal Candidate

• Candidate will have strong operations background managing high volume shift operations and possessing deep knowledge in process engineering. Ideal candidate should have technical degree with at least 5 years experience and demonstrated background in working with multiple stakeholders.
  
  

Required Qualifications

• Degree in any discipline and more than 5 years of aviation experience.
• Strong understanding of MRO activities and shop processes (added advantage).
  
  

Preferred Qualifications

• Demonstrated analytical skills and ability to execute effectively.
• Proficiency in SAP, Microsoft Excel and PowerPoint for data analysis and presentations.
• Ability to summarize data and clearly communicate issues and actions needed.
• Strong verbal and written communication, teaming, and influencing skills.
• Professional ethics, tact, and courtesy in dealing with internal and external stakeholders.
  
  

Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.

Additional Information

Relocation Assistance Provided: No

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Aviation and Aerospace Component Manufacturing

Referrals increase your chances of interviewing at GE Aerospace by 2x

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Production Support Analyst page is loadedProduction Support Analyst Apply locations MY Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id REQ-14090

As a Production Support Analyst, you’ll provide application support for our business. We are looking for a self-starter, an expert in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs).

A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.

You will be a member of a critical team who -

• Provide Application Support - ensuring that the application is working correctly as deployed.
• Supporting Incident & Problem Management – analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
• Release & Change Management – support testing and release process for production fixes.
• Service Transition – facilitate the transition between project support and production support for all changes.
• Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.

The responsibilities will include:

• Identifies and resolves issues with applications, following agreed procedures.
• Carries out agreed application maintenance tasks.
• Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating as appropriate. Documents and closes resolved incidents according to agreed procedures. Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services.
• Determines problem fixes and assists with the implementation of agreed remedies and preventative measures.
• Ensures that such problems are fully documented within the relevant reporting systems.
• Collaborates with colleagues, operational/client-servicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements.
• Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
• Drafts and maintains procedures and documentation for application support. Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

What are we ideally looking for in a successful candidate?

• Relevant production support experience and/or qualification within a relevant field.
• Intermediate SQL skills.
• Passionate about providing an excellent service experience for our clients.
• Strong analytical thinking and keen attention to detail.
• Highly logical with proven problem-solving abilities.
• Independent, self-directing and delivery focused working style.
• Good communication skills, confident in dealing with internal and external clients.
• Able to take initiative learn quickly in a dynamic fast-paced industry; Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent organizational, administration and time management skills.

These are also an advantage (but not a must):

• Interest / familiarity with financial markets and products.
• Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential.
• Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.

Why should you join us?

• Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• Be part of the start-up team in KL with the ability to have direct input and involvement in the processes towards the expected fast growth.
• Convenient office location in the city for commuters.
• A competitive salary and excellent benefits, including full comprehensive Health insurance, Life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.
• A hybrid 3+2 model combining working from the office and from home.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

About Us

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.7 trillion in assets under administration (AUA).

Together with our customers, we help over 26 million people from all wealth segments to invest in their future.

#J-18808-Ljbffr

Domain: Core Banking

Term: Permanent Placement

Job Requirements:

• At least 4-5 years’ experience in relevant Banking / Information Technology
• Proficient in IBM AS400 platform , RPG, CL programming, ALDON
• Knowledge of Silverlake’s banking software suite
• Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous although not mandatory
• Good understanding and experience in Software Development Life Cycle (SDLC) or AGILE
• Well-versed in service management/production support

Job Responsibilities:

• You will be responsible for the end-to-end software development and support for all work transitioned from Group (focus on L3 production fixes). This includes analysis and design to development, implementation, testing and support, and you will be expected to manage production problems and incidents.
• You will also be responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the Group domain team to plan and manage transitioned deliverables.
• Act as the focal point of contact for technical resolutions while managing the incident, problem, and knowledge management processes for the applications in scope.
• Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues.
• Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and of good quality.
• Develop, test, maintain, and recommend software improvements to ensure strong functionality and optimization.
• Work with production support team members to conduct root cause analysis of issues, review new and existing code, and/or perform unit testing.
• Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation.
• Contribute to improvement initiatives relating to methods, tools, people, architecture, project management, and governance.

#J-18808-Ljbffr

As a Production Support Analyst, you’ll provide application support for our business. We are looking for a self-starter, an expert in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs).

A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.

You will be a member of a critical team who -

• Provide Application Support - ensuring that the application is working correctly as deployed.
• Supporting Incident & Problem Management – analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
• Release & Change Management – support testing and release process for production fixes.
• Service Transition – facilitate the transition between project support and production support for all changes.
• Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.

The responsibilities will include:

• Identifies and resolves issues with applications, following agreed procedures.
• Carries out agreed application maintenance tasks.
• Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating as appropriate. Documents and closes resolved incidents according to agreed procedures. Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services.
• Determines problem fixes and assists with the implementation of agreed remedies and preventative measures.
• Ensures that such problems are fully documented within the relevant reporting systems.
• Collaborates with colleagues, operational/client-servicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements.
• Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
• Drafts and maintains procedures and documentation for application support. Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

What are we ideally looking for in a successful candidate?

• Relevant production support experience and/or qualification within a relevant field.
• Intermediate SQL skills.
• Passionate about providing an excellent service experience for our clients.
• Strong analytical thinking and keen attention to detail.
• Highly logical with proven problem-solving abilities.
• Independent, self-directing and delivery focused working style.
• Good communication skills, confident in dealing with internal and external clients.
• Able to take initiative learn quickly in a dynamic fast-paced industry; Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent organizational, administration and time management skills.

These are also an advantage (but not a must):

• Interest / familiarity with financial markets and products.
• Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential.
• Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.

Why should you join us?

• Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• Be part of the start-up team in KL with the ability to have direct input and involvement in the processes towards the expected fast growth.
• Convenient office location in the city for commuters.
• A competitive salary and excellent benefits, including full comprehensive Health insurance, Life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.
• A hybrid 3+2 model combining working from the office and from home.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

#J-18808-Ljbffr

**Job Description Summary**
As a Production Support Leader for Gate 1B, you will oversee and drive operational excellence across Cleaning, NDT, and Inspection processes for aircraft engine components. You will lead a team to achieve defined targets in Safety, Quality, Delivery, Inventory, and Productivity while ensuring compliance with regulatory standards and guidelines. This role requires strategic leadership, cross-functional collaboration, and a commitment to continuous improvement.
**Job Description**
**Company Overview:**
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
**Site Overview:**
GE Aerospace Engine Services Malaysia (GEESM) in Subang plays a vital role in ensuring the safety and performance of aviation fleets every day. Established in 1997 as a Center of Excellence for CFM56 engines, GEESM has grown into a key hub of our global operations. It now services commercial aircraft engines, components, and accessories.
Employing more than 700 highly skilled local professionals and providing MRO services to more than 50 airlines worldwide, GEESM continues to exceed our customers' expectations. With our technical expertise and pioneering spirit, we elevate the flying experience to new heights.
**Role Overview:**
As a Production Support Leader for Gate 1B, you will oversee and drive operational excellence across Cleaning, NDT, and Inspection processes for aircraft engine components. You will lead a team to achieve defined targets in Safety, Quality, Delivery, Inventory, and Productivity while ensuring compliance with regulatory standards and guidelines. This role requires strategic leadership, cross-functional collaboration, and a commitment to continuous improvement.
+ Drive operational excellence by leading Coaches and teams to achieve SQDIP (Safety, Quality, Delivery, Inventory, Productivity) targets, ensuring alignment with FLIGHT DECK principles such as Standard Work, Flow, 5S, and Kaizen.
+ Develop and implement strategies to optimize production processes, reduce waste, and improve efficiency while maintaining compliance with company and regulatory requirements.
+ Foster a culture of safety by identifying and eliminating hazards, ensuring adherence to safety practices, and promoting proactive risk management across all production activities.
+ Ensure the delivery of high-quality services by monitoring compliance with airworthiness standards, addressing quality issues, and driving root cause analysis and corrective actions resulting from audits and compliance monitoring programs.
+ Strategically manage resources, including tools, equipment, and facilities, to ensure their efficient utilization, proper maintenance, and readiness to support production needs.
+ Lead continuous improvement initiatives by leveraging lean methodologies and FLIGHT DECK tools to enhance operational performance and achieve long-term business goals.
+ Build and develop high-performing teams by monitoring performance, providing coaching and feedback, and ensuring employees receive technical training aligned with company and regulatory standards.
+ Collaborate with cross-functional teams to address production challenges, summarize data, and communicate actionable insights to drive decision-making and achieve operational targets.
+ Promote GE Values and integrity through exemplary leadership, fostering a positive and inclusive work environment that aligns with organizational goals and priorities.
+ Act as a strategic partner to the Operations Manager by providing insights on production trends, resource planning, and opportunities for process optimization to support broader business objectives.
**The Ideal Candidate:**
+ Candidate will have strong operations background managing high volume shift operations and possessing deep knowledge in process engineering. Ideal candidate should have technical degree with at least 5 years experience and demonstrated background in working with multiple stakeholders.
**Required Qualifications:**
+ Degree in any discipline and more than 5 years of aviation experience.
+ Strong understanding of MRO activities and shop processes (added advantage).
**Preferred Qualifications:**
+ Demonstrated analytical skills and ability to execute effectively.
+ Proficiency in SAP, Microsoft Excel and PowerPoint for data analysis and presentations.
+ Ability to summarize data and clearly communicate issues and actions needed.
+ Strong verbal and written communication, teaming, and influencing skills.
+ Professional ethics, tact, and courtesy in dealing with internal and external stakeholders.
Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.
**Additional Information**
**Relocation Assistance Provided:** No
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Domain: Core Banking Term: Permanent Placement Job Requirements: At least 4-5 years’ experience in relevant Banking / Information Technology Proficient in IBM AS400 platform , RPG, CL programming, ALDON Knowledge of Silverlake’s banking software suite Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous although not mandatory Good understanding and experience in Software Development Life Cycle (SDLC) or AGILE Well-versed in service management/production support Job Responsibilities: You will be responsible for the end-to-end software development and support for all work transitioned from Group (focus on L3 production fixes). This includes analysis and design to development, implementation, testing and support, and you will be expected to manage production problems and incidents. You will also be responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the Group domain team to plan and manage transitioned deliverables. Act as the focal point of contact for technical resolutions while managing the incident, problem, and knowledge management processes for the applications in scope. Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues. Manage 3rd party product vendors and integration partners to ensure application code fix deliveries are timely and of good quality. Develop, test, maintain, and recommend software improvements to ensure strong functionality and optimization. Work with production support team members to conduct root cause analysis of issues, review new and existing code, and/or perform unit testing. Work with business stakeholders to manage and prioritize the overall book of work in terms of problem remediation. Contribute to improvement initiatives relating to methods, tools, people, architecture, project management, and governance.

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Job Summary
We are seeking a detail-oriented and proactive Production Support Specialist to manage and follow up on incident tickets raised in our production environment. The primary focus of this role is to ensure that all incidents are tracked, escalated as needed, and resolved in a timely manner, while keeping stakeholders informed throughout the process. The ideal candidate will act as the central point of coordination for issue resolution.

Key Responsibilities

• Monitor and manage incoming production incident tickets across applications.
• Use monitoring tools and system alerts to proactively identify issues.
• Ensure all tickets are updated with the latest information and followed up regularly until resolution.
• Coordinate with teams (e.g., development, DevOps, QA) to facilitate root cause analysis and issue resolution.
• Escalate critical or high-severity incidents appropriately to ensure timely resolution.
• Maintain accurate and up-to-date records of incident status, actions taken, and closure notes.
• Verify issue resolution with users or stakeholders before ticket closure.
• Generate regular reports and dashboards on ticket trends, open/closed status, and SLA compliance.
• Participate in incident review meetings and post-incident analysis discussions.
• Support the implementation of process improvements to reduce incident recurrence.

Requirements

• 3 years of experience in a level 2 production support or application support role.
• Strong organizational and communication skills with customer-focused mindset
• Experience with ticketing systems such as ServiceNow, Jira or similar.
• Basic understanding of IT systems and infrastructure components.
• Ability to work under pressure and manage multiple priorities.
• Detail-oriented with a focus on following through and closing tasks.

Nice to Have

• Experience working in ITIL-based environments.
• Knowledge of monitoring tools (e.g., Dynatrace, CloudWatch) is a plus.
• Exposure to cloud environments (AWS, Azure, etc.)

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur
Schedule: Full Time
Remote: Hybrid

Recruiter name:Izzah Saibudin

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This job is for a Production Support Analyst in APAC. You’ll track and resolve production issues, keeping teams informed. You might like this job because you enjoy problem-solving and working with tech to make things run smoothly.

Job Summary
We are seeking a detail-oriented and proactive Production Support Analyst to manage and follow up on incident tickets raised in our production environment. The primary focus of this role is to ensure that all incidents are tracked, escalated as needed, and resolved in a timely manner, while keeping stakeholders informed throughout the process. The ideal candidate will act as the central point of coordination for issue resolution.

Key Responsibilities

• Monitor and manage incoming production incident tickets across applications.
• Use monitoring tools and system alerts to proactively identify issues.
• Ensure all tickets are updated with the latest information and followed up regularly until resolution.
• Coordinate with teams (e.g., development, DevOps, QA) to facilitate root cause analysis and issue resolution.
• Escalate critical or high-severity incidents appropriately to ensure timely resolution.
• Maintain accurate and up-to-date records of incident status, actions taken, and closure notes.
• Verify issue resolution with users or stakeholders before ticket closure.
• Generate regular reports and dashboards on ticket trends, open/closed status, and SLA compliance.
• Participate in incident review meetings and post-incident analysis discussions.
• Support the implementation of process improvements to reduce incident recurrence.

Requirements

• 1–3 years of experience in a level 2production support or application support role.
• Strong organizational and communication skills with a customer-focused mindset.
• Experience with ticketing systems such as ServiceNow, Jira or similar.
• Basic understanding of IT systems and infrastructure components.
• Ability to work under pressure and manage multiple priorities.
• Detail-oriented with a focus on following through and closing tasks.
• Willingness to learn and adapt to new technologies.

Nice to Have

• Experience working in ITIL-based environments.
• Experience applying debugging techniques in software applications to identify and resolve issues.
• Knowledge of monitoring tools (e.g., Dynatrace, CloudWatch) is a plus.
• Exposure to cloud environments (AWS, Azure, etc.)

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

Job Requirements Company Benefits Mental health and wellbeing resources

We host accessible webinars for employees on topics like healthy eating, mindfulness, resilience, parenting, finances, work relationships, and more.

Sports & Recreational Club

We organize regular sports events like badminton and bowling tournaments, fostering teamwork and spirit through our Sports Club.

We offer flexible working hours to help our employees manage their work and personal commitments.

Hybrid working arrangement

We offer hybrid work arrangements, allowing employees to work from the office or remotely, promoting flexibility, adaptability, and collaboration.

Zurich is a leading multi-line insurer that serves its customers in global and local markets.With about 60,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered.

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