917 Product Support jobs in Malaysia
Product Support Engineer
Posted 12 days ago
Job Viewed
Job Description
Are you excited by the prospect of working in API security?
Do you enjoy working with customers to solve complex technical problems?
Join our prestigious technical support team
Our team boasts some of the most talented and experienced application programming interface (API) security experts. We're always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product and customer issues.
Support enterprise customers including some of the best-known global brands
We are looking for a Product Support Engineer to join our support engineering team. This is an opportunity to work with innovative API security platform.
As a Product Support Engineer, you will be responsible for:
- Acting as a product expert for all technical aspects of the API Security platform
- Working remotely to assist presales and postsales customers and collaborate with internal teams to resolve issues effectively
- Owning the resolution of complex support escalations from multiple stakeholders end-to-end
- Deflecting technical escalations from reaching the R&D team
- Writing scripts, improving internal tools, and creating processes to support customers and internal stakeholders
- Reproducing customer issues, finding workarounds, and writing high quality bug reports
- On-call shifts that may include nights, weekends, and selected holidays
Do what you love
To be successful in this role you will:
- Have 8 years of relevant experience supporting software products for B2B customers
- Have 5 years of experience supporting complex technical escalations, software deployments, & upgrades of B2B SaaS products
- Have 5 years of relevant experience working with R&D teams on complex
- Have advanced skills in 3 of the following and intermediate skills: Linux, SQL, Docker & Kubernetes, cloud platforms, APIs, networking, scripting, web application debugging
- Have customer-focused and a responsiveness mindset
- Have excellent English communication skills to communicate technical problems to technical & non-technical internal & external stakeholders
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
Job Info- Job Identification 874
- Posting Date 06/27/2025, 02:28 AM
Product Support Engineer
Posted 27 days ago
Job Viewed
Job Description
**Do you enjoy working with customers to solve complex technical problems?**
**Join our prestigious technical support team**
Our team boasts some of the most talented and experienced application programming interface (API) security experts. We're always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product and customer issues.
**Support enterprise customers including some of the best-known global brands**
We are looking for a Product Support Engineer to join our support engineering team. This is an opportunity to work with innovative API security platform.
As a Product Support Engineer, you will be responsible for:
+ Acting as a product expert for all technical aspects of the API Security platform
+ Working remotely to assist presales and postsales customers and collaborate with internal teams to resolve issues effectively
+ Owning the resolution of complex support escalations from multiple stakeholders end-to-end
+ Deflecting technical escalations from reaching the R&D team
+ Writing scripts, improving internal tools, and creating processes to support customers and internal stakeholders
+ Reproducing customer issues, finding workarounds, and writing high quality bug reports
+ On-call shifts that may include nights, weekends, and selected holidays
**Do what you love**
To be successful in this role you will:
+ Have 8 years of relevant experience supporting software products for B2B customers
+ Have 5 years of experience supporting complex technical escalations, software deployments, & upgrades of B2B SaaS products
+ Have 5 years of relevant experience working with R&D teams on complex
+ Have advanced skills in 3 of the following and intermediate skills: Linux, SQL, Docker & Kubernetes, cloud platforms, APIs, networking, scripting, web application debugging
+ Have customer-focused and a responsiveness mindset
+ Have excellent English communication skills to communicate technical problems to technical & non-technical internal & external stakeholders
**Build your career at Akamai**
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We're doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it's important that you're able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
**Learn more**
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
Product Support Engineer
Posted today
Job Viewed
Job Description
Job Identification 874 Posting Date 06/27/2025, 02:28 AM
#J-18808-Ljbffr
Product Support Specialist (OLC Programmer)
Posted 12 days ago
Job Viewed
Job Description
Our Opening and Your Responsibilities
The purpose of this role is to support the modification and maintenance of the online product configuration tool, which serves as a front-end sales tool and outputs technical specifications for engineering teams. Responsibilities include performing user acceptance testing, identifying bugs/defects, and working to correct and resolve them for retesting.
- Work with key stakeholders to maintain and modify online product configurators based on business and corporate requirements using TypeScript and JavaScript.
- Program unit tests for TypeScript and JavaScript code.
- Perform user acceptance testing, report bugs, and identify root causes and corrective actions.
- Collaborate with engineering application teams to program product handling rules into the configurator.
- Work within a team of developers from within the business and global corporate partners to harmonize the design of the configurator.
- Proactively initiate, develop, and maintain effective working relationships with cross-functional team members in product engineering, product management, sales, and operations.
- Develop within Adobe Experience Manager Forms.
- Manage the configuration change process for options, rules, and features requested by the business.
- Provide reports and dashboards to product management.
- Create, modify, or maintain sales tools for automation.
- Communicate new releases and updates regarding the configuration tool to the business.
What You Need to Succeed
- Web development experience using TypeScript , Node.js , HTML , CSS
- Ideally experience in Java programming (or similar OOP language)
- Experience with Adobe Experience Manager or other major CMS
- Working knowledge of Git
- Experience working with OOP (Object-oriented programming) TypeScript projects
- Knowledge of Excel and VBA programming
- Knowledge of software development best practices and design patterns
- Experience with project management tools such as Jira, DevOps, or similar
Our Offer to You
- Stable employment conditions based on the contract of employment
- Medical care with dental package
- Life insurance
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services, renowned for innovation and quality across various applications. Our extensive sales and service network spans over 140 countries, with a presence in approximately 40 countries. Visit for more information.
Equal Opportunity Employment
We promote equal opportunity and value diversity in our teams in terms of background, expertise, gender, and ethnicity. For more on our commitment to sustainability, diversity, and equal opportunity, please visit our website.
#J-18808-LjbffrAVP, Policy Servicing_System and Product Support
Posted 4 days ago
Job Viewed
Job Description
Job Description - AVP, Policy Servicing_System and Product Support (2200012K)
AVP, Policy Servicing_System and Product Support (Job Number: 2200012K )
Manager, System & Product Support – Policy Processing
Job Description:
- To ensure that Divisional Projects key deliverables for Customer Service, Policy Processing and Branch Ops are met in accordance to the project plan and to report progress status to HOD.
- To review the business requirements documents and functional specification documents for the projects / system enhancements.
- To train, develop and manage the Project Support team to be able to carry out their tasks, monitor their progress and deliverables
- To lead the periodic RSAs prioritization discussion with stakeholders on the list of outstanding RSAs for each bundle releases.
- To take on Project Manager role for special project assigned and perform project planning, monitoring, reporting, problem-solving and decision-making where applicable
- Provide direction and assistance to staff to resolve day-to-day problems
The Requirement:
- Experience of at least 5 years in Life Insurance, with at least 3 years in managerial/supervisory experience.
- Preferably with experience in Business Analysis or System Support related experience
- Added advantage if involved in project implementations
- Interpersonal skills
- Supervisory skills
- Solving complex problems
- Decision making skills based on the analysis of multiple sources of information
- Strong in working knowledge of Microsoft Office applications
AVP, Policy Servicing_System and Product Support
Posted today
Job Viewed
Job Description
#J-18808-Ljbffr
Product Engineer [ Support ]
Posted today
Job Viewed
Job Description
We are seeking a passionate and highly motivated Product Engineer (Support) to join our dynamic team. In this role, you will be responsible for managing the initial response to technical issues, resolving application-related incidents. You will serve as the primary point of contact between internal users, operations, and the development team, ensuring smooth communication and exceptional support that drives user satisfaction. Additionally, you’ll handle client inquiries, providing timely and effective resolutions.
We’re looking for someone who thrives in a fast-paced environment, values continuous improvement, and is driven to streamline processes and deliver impactful results.
What you’ll need to bring to the team
- Proven ability to troubleshoot and resolve complex application issues across a variety of systems
- Working collaboratively across with developers, operations, and internal teams to provide ongoing support for best practices.
- Proactively identifies and recommends areas for system optimization and performance enhancement
What you’ll be doing
- Providing 3rd level technical support to troubleshoot, analyze, define and implement solutions relating to bug/issues reported by customer Service, internal stakeholders or clients.
- Debug, fix and write code to address software bugs and collaborate with developer for the deployment preparation.
- Coordinate with developer to deliver Hot Fixes/Service Packs including functional and security fixes to comply with Global Security standards
- Provide a professional and efficient level of service in accordance with Service Level of Agreement.
- Write technical how-tos, postmortems, debugging runbooks, and FAQs to build team knowledge
- Investigation of issues, including trying to reproduce the issue if required.
- Proactively diagnose and deep dive on /deep dive on errors and/or underlying issues highlighted in daily transaction reporting based on log analysis, database querying (e.g., SQL)
- Contribute to Root Cause Analysis for issues and problems ensuring they are managed to resolution and improvements are implemented
- Regular weekday working hours are from 11:00 AM to 8:00 PM (suggestion: 9-6pm normal working hours, 6pm till 8pm on call standby)
- Be available for weekend on-call standby support from 8:00 AM to 4:00 PM, excluding Public Holidays, to respond to urgent incidents(P1)
Other general responsibilities include
- Managing backlog of tickets, ensuring that they are resolved and closed within the agreed SLAs
- Set up and/or participate in swarms to ensure tickets can be quickly resolved with the right experts within global, regions or other resolver groups
- Working with the development engineering teams on software and product issues
- Handling a range of technical cases at any one time at all different complexities
About Experian
About Experian
Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Learn more at or visit our global content hub at our global news blog for the latest news and insights from the Group.
Experience and Skills
- Bachelor’s Degree or Advanced Diploma in Computer Science, Information Technology, or related field
- Minimum 2 years' experience in application support or software implementation roles
- Excellent troubleshooting and analytical skills
- Resourceful, patient, and customer-focused attitude with strong communication abilities
- Ability to maintain support documentation and contribute to knowledge sharing
- Familiarity with PHP, Java, Angular, VB.NET and MySQL to investigate issues and assist with resolution
- Hands-on experience with tools like JIRA, Bitbucket, Jenkins, and code quality/security tools
- Basic understanding of web application security principles
- Enjoys collaborating with others and contributing to a positive team culture
- Ability to enquire, learn and challenge in order to make improvement and ensure best practice is followed
- Capability to be a fast learner and ability to work in a dynamic, fast moving and challenging environment
Additional Information
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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About the latest Product support Jobs in Malaysia !
Product Engineer [ Support ]
Posted 8 days ago
Job Viewed
Job Description
Company Description
About Experian
Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Learn more at or visit our global content hub at our global news blog for the latest news and insights from the Group.
Job DescriptionWe are seeking a passionate and highly motivated Product Engineer (Support) to join our dynamic team. In this role, you will be responsible for managing the initial response to technical issues, resolving application-related incidents. You will serve as the primary point of contact between internal users, operations, and the development team, ensuring smooth communication and exceptional support that drives user satisfaction. Additionally, you’ll handle client inquiries, providing timely and effective resolutions.
We’re looking for someone who thrives in a fast-paced environment, values continuous improvement, and is driven to streamline processes and deliver impactful results.
What you’ll need to bring to the team
- Proven ability to troubleshoot and resolve complex application issues across a variety of systems
- Working collaboratively across with developers, operations, and internal teams to provide ongoing support for best practices.
- Proactively identifies and recommends areas for system optimization and performance enhancement
What you’ll be doing
- Providing 3rd level technical support to troubleshoot, analyze, define and implement solutions relating to bug/issues reported by customer Service, internal stakeholders or clients.
- Debug, fix and write code to address software bugs and collaborate with developer for the deployment preparation.
- Coordinate with developer to deliver Hot Fixes/Service Packs including functional and security fixes to comply with Global Security standards
- Provide a professional and efficient level of service in accordance with Service Level of Agreement.
- Write technical how-tos, postmortems, debugging runbooks, and FAQs to build team knowledge
- Investigation of issues, including trying to reproduce the issue if required.
- Proactively diagnose and deep dive on /deep dive on errors and/or underlying issues highlighted in daily transaction reporting based on log analysis, database querying (e.g., SQL)
- Contribute to Root Cause Analysis for issues and problems ensuring they are managed to resolution and improvements are implemented
- Regular weekday working hours are from 11:00 AM to 8:00 PM (suggestion: 9-6pm normal working hours, 6pm till 8pm on call standby)
- Be available for weekend on-call standby support from 8:00 AM to 4:00 PM, excluding Public Holidays, to respond to urgent incidents(P1)
Other general responsibilities include
- Managing backlog of tickets, ensuring that they are resolved and closed within the agreed SLAs
- Set up and/or participate in swarms to ensure tickets can be quickly resolved with the right experts within global, regions or other resolver groups
- Working with the development engineering teams on software and product issues
- Handling a range of technical cases at any one time at all different complexities
- Bachelor’s Degree or Advanced Diploma in Computer Science, Information Technology, or related field
- Minimum 2 years' experience in application support or software implementation roles
- Excellent troubleshooting and analytical skills
- Resourceful, patient, and customer-focused attitude with strong communication abilities
- Ability to maintain support documentation and contribute to knowledge sharing
- Familiarity with PHP, Java, Angular, VB.NET and MySQL to investigate issues and assist with resolution
- Hands-on experience with tools like JIRA, Bitbucket, Jenkins, and code quality/security tools
- Basic understanding of web application security principles
- Enjoys collaborating with others and contributing to a positive team culture
- Ability to enquire, learn and challenge in order to make improvement and ensure best practice is followed
- Capability to be a fast learner and ability to work in a dynamic, fast moving and challenging environment
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#J-18808-LjbffrProduct Engineer [ Support ]
Posted 12 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
About Experian
Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
Company Description
About Experian
Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Learn more at or visit our global content hub at our global news blog for the latest news and insights from the Group.
Job Description
We are seeking a passionate and highly motivated Product Engineer (Support) to join our dynamic team. In this role, you will be responsible for managing the initial response to technical issues, resolving application-related incidents. You will serve as the primary point of contact between internal users, operations, and the development team, ensuring smooth communication and exceptional support that drives user satisfaction. Additionally, you’ll handle client inquiries, providing timely and effective resolutions.
We’re looking for someone who thrives in a fast-paced environment, values continuous improvement, and is driven to streamline processes and deliver impactful results.
What You’ll Need To Bring To The Team
- Proven ability to troubleshoot and resolve complex application issues across a variety of systems
- Working collaboratively across with developers, operations, and internal teams to provide ongoing support for best practices.
- Proactively identifies and recommends areas for system optimization and performance enhancement
- Providing 3rd level technical support to troubleshoot, analyze, define and implement solutions relating to bug/issues reported by customer Service, internal stakeholders or clients.
- Debug, fix and write code to address software bugs and collaborate with developer for the deployment preparation.
- Coordinate with developer to deliver Hot Fixes/Service Packs including functional and security fixes to comply with Global Security standards
- Provide a professional and efficient level of service in accordance with Service Level of Agreement.
- Write technical how-tos, postmortems, debugging runbooks, and FAQs to build team knowledge
- Investigation of issues, including trying to reproduce the issue if required.
- Proactively diagnose and deep dive on /deep dive on errors and/or underlying issues highlighted in daily transaction reporting based on log analysis, database querying (e.g., SQL)
- Contribute to Root Cause Analysis for issues and problems ensuring they are managed to resolution and improvements are implemented
- Regular weekday working hours are from 11:00 AM to 8:00 PM (suggestion: 9-6pm normal working hours, 6pm till 8pm on call standby)
- Be available for weekend on-call standby support from 8:00 AM to 4:00 PM, excluding Public Holidays, to respond to urgent incidents(P1)
- Managing backlog of tickets, ensuring that they are resolved and closed within the agreed SLAs
- Set up and/or participate in swarms to ensure tickets can be quickly resolved with the right experts within global, regions or other resolver groups
- Working with the development engineering teams on software and product issues
- Handling a range of technical cases at any one time at all different complexities
- Bachelor’s Degree or Advanced Diploma in Computer Science, Information Technology, or related field
- Minimum 2 years' experience in application support or software implementation roles
- Excellent troubleshooting and analytical skills
- Resourceful, patient, and customer-focused attitude with strong communication abilities
- Ability to maintain support documentation and contribute to knowledge sharing
- Familiarity with PHP, Java, Angular, VB.NET and MySQL to investigate issues and assist with resolution
- Hands-on experience with tools like JIRA, Bitbucket, Jenkins, and code quality/security tools
- Basic understanding of web application security principles
- Enjoys collaborating with others and contributing to a positive team culture
- Ability to enquire, learn and challenge in order to make improvement and ensure best practice is followed
- Capability to be a fast learner and ability to work in a dynamic, fast moving and challenging environment
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here Seniority level
- Seniority level Associate
- Employment type Full-time
- Job function Information Technology and Engineering
- Industries Information Services
Referrals increase your chances of interviewing at Experian Asia Pacific by 2x
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#J-18808-LjbffrProduct Engineer [ Support ]
Posted 12 days ago
Job Viewed
Job Description
- Schedule: Full Time
About Experian
Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
We are seeking a passionate and highly motivated Product Engineer (Support) to join our dynamic team. In this role, you will be responsible for managing the initial response to technical issues, resolving application-related incidents. You will serve as the primary point of contact between internal users, operations, and the development team, ensuring smooth communication and exceptional support that drives user satisfaction. Additionally, you’ll handle client inquiries, providing timely and effective resolutions.
We’re looking for someone who thrives in a fast-paced environment, values continuous improvement, and is driven to streamline processes and deliver impactful results.
What you’ll need to bring to the team
- Proven ability to troubleshoot and resolve complex application issues across a variety of systems
- Working collaboratively across with developers, operations, and internal teams to provide ongoing support for best practices.
- Proactively identifies and recommends areas for system optimization and performance enhancement
What you’ll be doing
- Providing 3rd level technical support to troubleshoot, analyze, define and implement solutions relating to bug/issues reported by customer Service, internal stakeholders or clients.
- Debug, fix and write code to address software bugs and collaborate with developer for the deployment preparation.
- Coordinate with developer to deliver Hot Fixes/Service Packs including functional and security fixes to comply with Global Security standards
- Provide a professional and efficient level of service in accordance with Service Level of Agreement.
- Write technical how-tos, postmortems, debugging runbooks, and FAQs to build team knowledge
- Investigation of issues, including trying to reproduce the issue if required.
- Proactively diagnose and deep dive on /deep dive on errors and/or underlying issues highlighted in daily transaction reporting based on log analysis, database querying (e.g., SQL)
- Contribute to Root Cause Analysis for issues and problems ensuring they are managed to resolution and improvements are implemented
- Regular weekday working hours are from 11:00 AM to 8:00 PM (suggestion: 9-6pm normal working hours, 6pm till 8pm on call standby)
- Be available for weekend on-call standby support from 8:00 AM to 4:00 PM, excluding Public Holidays, to respond to urgent incidents(P1)
Other general responsibilities include
- Managing backlog of tickets, ensuring that they are resolved and closed within the agreed SLAs
- Set up and/or participate in swarms to ensure tickets can be quickly resolved with the right experts within global, regions or other resolver groups
- Working with the development engineering teams on software and product issues
- Handling a range of technical cases at any one time at all different complexities
- Bachelor’s Degree or Advanced Diploma in Computer Science, Information Technology, or related field
- Minimum 2 years' experience in application support or software implementation roles
- Excellent troubleshooting and analytical skills
- Resourceful, patient, and customer-focused attitude with strong communication abilities
- Ability to maintain support documentation and contribute to knowledge sharing
- Familiarity with PHP, Java, Angular, VB.NET and MySQL to investigate issues and assist with resolution
- Hands-on experience with tools like JIRA, Bitbucket, Jenkins, and code quality/security tools
- Basic understanding of web application security principles
- Enjoys collaborating with others and contributing to a positive team culture
- Ability to enquire, learn and challenge in order to make improvement and ensure best practice is followed
- Capability to be a fast learner and ability to work in a dynamic, fast moving and challenging environment
Experian Careers - Creating a better tomorrow together
#J-18808-Ljbffr