What Jobs are available for Process Analysis in Malaysia?
Showing 44 Process Analysis jobs in Malaysia
Regional Senior, Business Process Analysis
Subang Jaya, Selangor
ZUS COFFEE
Posted 16 days ago
Job Viewed
Job Description
(
Position Responsibilities Analyze and map current-state business processes across HQ, outlets, and regional market expansion. Identify inefficiencies and design improved workflows aligned with operational and strategic goals. Develop scalable Target Operating Models (TOM), ensuring strong alignment across departments. Create clear, structured Playbooks to standardize and guide process implementation in new markets. Lead or contribute to requirements gathering, stakeholder interviews, and validation workshops. Translate high-level business needs into functional documentation to support implementation teams. Collaborate with product, tech, and operations teams to ensure seamless system-process alignment. Drive continuous process improvement through performance tracking, root-cause analysis, and feedback integration. Ensure consistent documentation, knowledge transfer, and governance frameworks across process changes. (Apply now at #J-18808-Ljbffr
Position Responsibilities Analyze and map current-state business processes across HQ, outlets, and regional market expansion. Identify inefficiencies and design improved workflows aligned with operational and strategic goals. Develop scalable Target Operating Models (TOM), ensuring strong alignment across departments. Create clear, structured Playbooks to standardize and guide process implementation in new markets. Lead or contribute to requirements gathering, stakeholder interviews, and validation workshops. Translate high-level business needs into functional documentation to support implementation teams. Collaborate with product, tech, and operations teams to ensure seamless system-process alignment. Drive continuous process improvement through performance tracking, root-cause analysis, and feedback integration. Ensure consistent documentation, knowledge transfer, and governance frameworks across process changes. (Apply now at #J-18808-Ljbffr
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0
Business Process Manager
Arrow Electronics
Posted 15 days ago
Job Viewed
Job Description
**Position:**
Business Process Manager
**Job Description:**
Principal Accountabilities
● Responsible for analyzing clean business metrics and operating standards to ensure improved operating income, maximize inventory turns to improve business performance. Ensure each branch adheres to Arrow policy and procedures and minimize profit leaks.
● Manage employees-coach and train business operations analysts.
● Manage clean business-coordinate resources to maximize productivity. (involve corporate operation, cfs, ssg, pdc and branch personnel to identify and resolve field issue).
● Audit branches and identify areas that need improvement and share best practices.
● Miscellaneous ad hoc reporting using excel and focus.
Job Complexity
● Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s)
● Is accountable for the performance and results of a team within own discipline or function
● Adapts departmental plans and priorities to address resource and operational challenges
● Decisions are guided by policies, procedures and business plan; receives guidance from senior manager
● Provides technical guidance to employees, colleagues and/or customers
● Accountable for results of a small team
● Exercises limited management authority; sets employee performance objectives, conducts performance reviews and recommends pay actions
● Defines team operating standards and ensures essential procedures are followed based on knowledge of own discipline
Experience / Education
Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.
.
**Location:**
CN-Shenzhen, China (Upper Hills, Huang Gang Rd)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Business Process Manager
**Job Description:**
Principal Accountabilities
● Responsible for analyzing clean business metrics and operating standards to ensure improved operating income, maximize inventory turns to improve business performance. Ensure each branch adheres to Arrow policy and procedures and minimize profit leaks.
● Manage employees-coach and train business operations analysts.
● Manage clean business-coordinate resources to maximize productivity. (involve corporate operation, cfs, ssg, pdc and branch personnel to identify and resolve field issue).
● Audit branches and identify areas that need improvement and share best practices.
● Miscellaneous ad hoc reporting using excel and focus.
Job Complexity
● Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s)
● Is accountable for the performance and results of a team within own discipline or function
● Adapts departmental plans and priorities to address resource and operational challenges
● Decisions are guided by policies, procedures and business plan; receives guidance from senior manager
● Provides technical guidance to employees, colleagues and/or customers
● Accountable for results of a small team
● Exercises limited management authority; sets employee performance objectives, conducts performance reviews and recommends pay actions
● Defines team operating standards and ensures essential procedures are followed based on knowledge of own discipline
Experience / Education
Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.
.
**Location:**
CN-Shenzhen, China (Upper Hills, Huang Gang Rd)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
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1
Business Process Analyst
Kuala Lumpur, Kuala Lumpur
PST.AG
Posted 10 days ago
Job Viewed
Job Description
We are seeking a part time Process Documentation Specialist to join our team on a contract basis. Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations.
Duties
Process Modeling Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). Identify and define required input/output documents within workflows.
Stakeholder Collaboration Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation. Translate complex information into actionable and easy-to-understand process documents.
Knowledge Management Publish finalized and validated process documentation in the company's central Wiki (e.g., Confluence or MediaWiki).
Qualification
Bachelors degree
Experience using AI language models (e.g., gemini, deepseek, ChatGPT or others) for document QA and quality checks
Familiarity with Wiki platforms such as Confluence or MediaWiki
Must haves:
Certified proficiency in BPMN 2.0
Demonstrated experience documenting complex processes for senior leadership
Fluent English (C1+ level) – primary language for documentation
Ability to simplify and visualize complex workflows effectively
Detail-oriented approach to validating logical consistency in process documentation
Outstanding structured writing skills with high attention to clarity and precision
Nice to have:
Experience with process automation tools (e.g., Camunda, Signavio or others)
Basic prompt engineering skills for AI-enhanced validation
Industry knowledge in IT, software, or data-driven sectors
Business German (B2/C1 level) – essential for C-level communication with German-based stakeholders
Duties
Process Modeling Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). Identify and define required input/output documents within workflows.
Stakeholder Collaboration Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation. Translate complex information into actionable and easy-to-understand process documents.
Knowledge Management Publish finalized and validated process documentation in the company's central Wiki (e.g., Confluence or MediaWiki).
Qualification
Bachelors degree
Experience using AI language models (e.g., gemini, deepseek, ChatGPT or others) for document QA and quality checks
Familiarity with Wiki platforms such as Confluence or MediaWiki
Must haves:
Certified proficiency in BPMN 2.0
Demonstrated experience documenting complex processes for senior leadership
Fluent English (C1+ level) – primary language for documentation
Ability to simplify and visualize complex workflows effectively
Detail-oriented approach to validating logical consistency in process documentation
Outstanding structured writing skills with high attention to clarity and precision
Nice to have:
Experience with process automation tools (e.g., Camunda, Signavio or others)
Basic prompt engineering skills for AI-enhanced validation
Industry knowledge in IT, software, or data-driven sectors
Business German (B2/C1 level) – essential for C-level communication with German-based stakeholders
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2
Business Process Manager
Klang, Selangor
Carro
Posted 2 days ago
Job Viewed
Job Description
Analyze, design, implement, and monitor business processes to ensure they support Carro’s strategic objectives and operational needs.
Identify inefficiencies and areas for improvement in existing workflows, using data-driven analysis and process mapping tools.
Collaborate with team members across functions and business units to gather requirements, map current processes, and recommend enhancements.
Lead and manage process improvement projects, including planning, budgeting, resource allocation, and team oversight.
Monitor key performance indicators (KPIs) and metrics to track the effectiveness of process improvements and report on outcomes.
Support the integration of GenAI tools to optimize business processes; these include prompt engineering related tasks i.e., design, test, and refine prompts used in ChatGPT to ensure they generate accurate, relevant, and contextually appropriate responses for various business applications.
Train team members and employees on new processes, best practices, and process improvement techniques. Foster a culture of continuous improvement and innovation within the organization.
Job Requirements
Experience: At least 2-5 years of experience in business process management or a related field, with a proven track record of leading process improvement initiatives.
Technical Skills: Proficiency in programming languages such as Python, SQL.
Business Acumen: Demonstrated ability to connect data insights with business strategy, with a focus on driving results.
Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data insights to non-technical stakeholders.
Analytical Mindset: Strong problem-solving skills with a passion for data-driven decision-making.
Team Player: Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
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Identify inefficiencies and areas for improvement in existing workflows, using data-driven analysis and process mapping tools.
Collaborate with team members across functions and business units to gather requirements, map current processes, and recommend enhancements.
Lead and manage process improvement projects, including planning, budgeting, resource allocation, and team oversight.
Monitor key performance indicators (KPIs) and metrics to track the effectiveness of process improvements and report on outcomes.
Support the integration of GenAI tools to optimize business processes; these include prompt engineering related tasks i.e., design, test, and refine prompts used in ChatGPT to ensure they generate accurate, relevant, and contextually appropriate responses for various business applications.
Train team members and employees on new processes, best practices, and process improvement techniques. Foster a culture of continuous improvement and innovation within the organization.
Job Requirements
Experience: At least 2-5 years of experience in business process management or a related field, with a proven track record of leading process improvement initiatives.
Technical Skills: Proficiency in programming languages such as Python, SQL.
Business Acumen: Demonstrated ability to connect data insights with business strategy, with a focus on driving results.
Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data insights to non-technical stakeholders.
Analytical Mindset: Strong problem-solving skills with a passion for data-driven decision-making.
Team Player: Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
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3
Business Process Analyst
Kuala Lumpur, Kuala Lumpur
PST.AG
Posted 11 days ago
Job Viewed
Job Description
PST.AG Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
2 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
We are seeking a part time Process Documentation Specialist to join our team on a contract basis. Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations.
Duties
Process Modeling: Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). Identify and define required input/output documents within workflows.
Stakeholder Collaboration: Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation. Translate complex information into actionable and easy-to-understand process documents.
Knowledge Management: Publish finalized and validated process documentation in the company's central Wiki (e.g., Confluence or MediaWiki).
Qualifications
Bachelor’s degree
Experience using AI language models (e.g., Gemini, DeepSeek, ChatGPT, or others) for document QA and quality checks
Familiarity with Wiki platforms such as Confluence or MediaWiki
Must Haves
Certified proficiency in BPMN 2.0
Demonstrated experience documenting complex processes for senior leadership
Fluent English (C1+ level) – primary language for documentation
Ability to simplify and visualize complex workflows effectively
Detail-oriented approach to validating logical consistency in process documentation
Outstanding structured writing skills with high attention to clarity and precision
Nice To Have
Experience with process automation tools (e.g., Camunda, Signavio, or others)
Basic prompt engineering skills for AI-enhanced validation
Industry knowledge in IT, software, or data-driven sectors
Business German (B2/C1 level) – essential for C-level communication with German-based stakeholders
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at PST.AG by 2x
#J-18808-Ljbffr
2 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
We are seeking a part time Process Documentation Specialist to join our team on a contract basis. Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations.
Duties
Process Modeling: Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). Identify and define required input/output documents within workflows.
Stakeholder Collaboration: Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation. Translate complex information into actionable and easy-to-understand process documents.
Knowledge Management: Publish finalized and validated process documentation in the company's central Wiki (e.g., Confluence or MediaWiki).
Qualifications
Bachelor’s degree
Experience using AI language models (e.g., Gemini, DeepSeek, ChatGPT, or others) for document QA and quality checks
Familiarity with Wiki platforms such as Confluence or MediaWiki
Must Haves
Certified proficiency in BPMN 2.0
Demonstrated experience documenting complex processes for senior leadership
Fluent English (C1+ level) – primary language for documentation
Ability to simplify and visualize complex workflows effectively
Detail-oriented approach to validating logical consistency in process documentation
Outstanding structured writing skills with high attention to clarity and precision
Nice To Have
Experience with process automation tools (e.g., Camunda, Signavio, or others)
Basic prompt engineering skills for AI-enhanced validation
Industry knowledge in IT, software, or data-driven sectors
Business German (B2/C1 level) – essential for C-level communication with German-based stakeholders
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at PST.AG by 2x
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4
Business Process Specialist
Kuala Lumpur, Kuala Lumpur
Chubb
Posted 16 days ago
Job Viewed
Job Description
Chubb Federal Territory of Kuala Lumpur, Malaysia Job Description
Lead process reengineering of digital consumer servicing across APAC with end-to-end ownership of MyAccount. Ensure servicing processes are relevant to customer needs and designed to be simple and seamless for both customers and internal teams. By leveraging data and insights, drive prioritisation, actions, and continuous improvements that deliver greater efficiency, reduced cost-to-serve, and stronger customer experience across all servicing channels. Key Responsibilities
Own and continuously improve MyAccount (digital servicing platform) as the primary customer self-service channel. Manage the backlog and prioritisation of new capabilities with the MyAccount squad in the Chubb Engineering Center, ensuring features are data-led, increase customer self-service, and support regional adoption. Ensure MyAccount journeys (policy, claims, billing, servicing) are intuitive, integrated, and aligned to customer needs and insights. Use data to track adoption and customer behaviours, feeding insights back into roadmap priorities. Process Reengineering
Map customer and employee journeys to uncover pain points and inefficiencies, supported by data and feedback. Reengineer servicing processes to make them simpler, faster, and more relevant, using insights to prioritise changes with greatest impact. Design target state processes that maximize automation and straight-through processing while reducing manual effort. Conduct root cause analysis, combining data and qualitative insights to eliminate systemic issues and reduce repeat contacts. Measurement & Insights
Define and track servicing OKRs (Straight Through Processing %, in country adoption & deflection) directly linked to process improvements. Collaborate with consumer leads (CXOne, Customer Experience, CRM, Conservation) and the wider business community — including AI, IT, and other digital enablers — to ensure insights are shared and acted upon. Leverage analytics to identify leading indicators, ensuring they are visible, actionable, and tied to decisions that improve customer satisfaction and operational efficiency. Delivery & Execution
Translate reengineered processes into epics, user stories, and business rules for agile delivery teams. Lead proofs of concept and pilots, using data to validate customer and business outcomes before scaling. Ensure all new workflows and digital solutions are repeatable, scalable, and quality assured. Shape servicing roadmaps that integrate CRM, chatbot, AI/LLM, IVR, and other enablers, prioritised based on data-driven impact. Simplification & Impact
Simplify tools, systems, and workflows to create a seamless end-to-end experience for customers and teams. Align people, process, and technology to improve handling time and reduce effort, using insight to validate results. Deliver tangible improvements in efficiency, cost-to-serve, digital adoption, and customer satisfaction, evidenced by measurable outcomes. Qualifications
Bachelor’s or master’s degree in business, Management, Operations, Engineering, or a related field. Formal training in process improvement methodologies (Lean Six Sigma, Kaizen, Operational Excellence). Certifications in Agile / Scrum delivery or equivalent ways of working. Exposure to digital platforms (CRM, self-service portals, chatbot/AI, customer engagement systems) is an advantage. Core Skills
Process & Analytical: Process reengineering and mapping, root cause analysis, KPI design and measurement, data-driven prioritization. Digital & Technical: Strong knowledge of digital customer servicing platforms, backlog management & agile delivery, familiarity with automation, workflow tools, and digital integration. Leadership & Collaboration: Cross-functional collaboration, strong communication and facilitation skills, change management, customer-centric mindset.
#J-18808-Ljbffr
Lead process reengineering of digital consumer servicing across APAC with end-to-end ownership of MyAccount. Ensure servicing processes are relevant to customer needs and designed to be simple and seamless for both customers and internal teams. By leveraging data and insights, drive prioritisation, actions, and continuous improvements that deliver greater efficiency, reduced cost-to-serve, and stronger customer experience across all servicing channels. Key Responsibilities
Own and continuously improve MyAccount (digital servicing platform) as the primary customer self-service channel. Manage the backlog and prioritisation of new capabilities with the MyAccount squad in the Chubb Engineering Center, ensuring features are data-led, increase customer self-service, and support regional adoption. Ensure MyAccount journeys (policy, claims, billing, servicing) are intuitive, integrated, and aligned to customer needs and insights. Use data to track adoption and customer behaviours, feeding insights back into roadmap priorities. Process Reengineering
Map customer and employee journeys to uncover pain points and inefficiencies, supported by data and feedback. Reengineer servicing processes to make them simpler, faster, and more relevant, using insights to prioritise changes with greatest impact. Design target state processes that maximize automation and straight-through processing while reducing manual effort. Conduct root cause analysis, combining data and qualitative insights to eliminate systemic issues and reduce repeat contacts. Measurement & Insights
Define and track servicing OKRs (Straight Through Processing %, in country adoption & deflection) directly linked to process improvements. Collaborate with consumer leads (CXOne, Customer Experience, CRM, Conservation) and the wider business community — including AI, IT, and other digital enablers — to ensure insights are shared and acted upon. Leverage analytics to identify leading indicators, ensuring they are visible, actionable, and tied to decisions that improve customer satisfaction and operational efficiency. Delivery & Execution
Translate reengineered processes into epics, user stories, and business rules for agile delivery teams. Lead proofs of concept and pilots, using data to validate customer and business outcomes before scaling. Ensure all new workflows and digital solutions are repeatable, scalable, and quality assured. Shape servicing roadmaps that integrate CRM, chatbot, AI/LLM, IVR, and other enablers, prioritised based on data-driven impact. Simplification & Impact
Simplify tools, systems, and workflows to create a seamless end-to-end experience for customers and teams. Align people, process, and technology to improve handling time and reduce effort, using insight to validate results. Deliver tangible improvements in efficiency, cost-to-serve, digital adoption, and customer satisfaction, evidenced by measurable outcomes. Qualifications
Bachelor’s or master’s degree in business, Management, Operations, Engineering, or a related field. Formal training in process improvement methodologies (Lean Six Sigma, Kaizen, Operational Excellence). Certifications in Agile / Scrum delivery or equivalent ways of working. Exposure to digital platforms (CRM, self-service portals, chatbot/AI, customer engagement systems) is an advantage. Core Skills
Process & Analytical: Process reengineering and mapping, root cause analysis, KPI design and measurement, data-driven prioritization. Digital & Technical: Strong knowledge of digital customer servicing platforms, backlog management & agile delivery, familiarity with automation, workflow tools, and digital integration. Leadership & Collaboration: Cross-functional collaboration, strong communication and facilitation skills, change management, customer-centric mindset.
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5
Senior Business Process Analyst
Bayan Lepas
Bosch
Posted 2 days ago
Job Viewed
Job Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
Job Description
Lead division/internal LOG improvement projects.
Act as 2nd level key user supporting material flow modules (IM/WM) of SAP system.
Troubleshoot system errors raised by receiving, warehousing and material flow users.
Support SAP data cleansing activities in regular basis.
Analyze receiving/warehousing/material flow KPI performance and provide status update.
Support Kanban process improvement project as part of warehouse space optimization activities.
Leading new plant receiving improvement tool and I4 projects rollout (iFNS, Auto Goods Receipt, Intelligent Supermarket) with training and workshop.
Support improvement initiative by participating in plant manufacturing projects lead by other department.
Prepare reports e.g. Warehouse Capacity, Bin Status, Material Aging, Transfer Order (TO) analysis etc. as and when needed.
Support activities related to Bosch Production System (BPS), e.g. Supplier Kanban, Production Kanban for continuous improvement.
Initiate functional meeting for knowledge sharing and project status update with PDCA timeline.
Support and work towards achieving the departmental goal.
Perform any other duties assigned by immediate superior from time to time.
Qualifications
Bachelor’s Degree in Information Technology or other related fields.
Minimum 5–10 years of working experience in a related field.
Proven experience in material flow planning functions within a manufacturing environment (required).
Strong communication and interpersonal skills, with the ability to work effectively in cross-functional teams.
Flexible and adaptable to handle ad-hoc assignments or projects as necessary.
Computer literate with strong numerical aptitude.
A reliable team player who can also work independently with minimal supervision.
Programming knowledge in any language.
Solid understanding of MRP (Material Requirements Planning).
Strong data management and analytical skills.
Experience with SAP systems; knowledge of S/4 HANA will be an added advantage.
Benefits
Leave Entitlement e.g: Annual Leave, Medical Leave and etc.
Company Insurances and etc.
Perks and benefits Medical Dental Leave Entitlement e.g: Annual Leave, Medical Leave.
#J-18808-Ljbffr
Job Description
Lead division/internal LOG improvement projects.
Act as 2nd level key user supporting material flow modules (IM/WM) of SAP system.
Troubleshoot system errors raised by receiving, warehousing and material flow users.
Support SAP data cleansing activities in regular basis.
Analyze receiving/warehousing/material flow KPI performance and provide status update.
Support Kanban process improvement project as part of warehouse space optimization activities.
Leading new plant receiving improvement tool and I4 projects rollout (iFNS, Auto Goods Receipt, Intelligent Supermarket) with training and workshop.
Support improvement initiative by participating in plant manufacturing projects lead by other department.
Prepare reports e.g. Warehouse Capacity, Bin Status, Material Aging, Transfer Order (TO) analysis etc. as and when needed.
Support activities related to Bosch Production System (BPS), e.g. Supplier Kanban, Production Kanban for continuous improvement.
Initiate functional meeting for knowledge sharing and project status update with PDCA timeline.
Support and work towards achieving the departmental goal.
Perform any other duties assigned by immediate superior from time to time.
Qualifications
Bachelor’s Degree in Information Technology or other related fields.
Minimum 5–10 years of working experience in a related field.
Proven experience in material flow planning functions within a manufacturing environment (required).
Strong communication and interpersonal skills, with the ability to work effectively in cross-functional teams.
Flexible and adaptable to handle ad-hoc assignments or projects as necessary.
Computer literate with strong numerical aptitude.
A reliable team player who can also work independently with minimal supervision.
Programming knowledge in any language.
Solid understanding of MRP (Material Requirements Planning).
Strong data management and analytical skills.
Experience with SAP systems; knowledge of S/4 HANA will be an added advantage.
Benefits
Leave Entitlement e.g: Annual Leave, Medical Leave and etc.
Company Insurances and etc.
Perks and benefits Medical Dental Leave Entitlement e.g: Annual Leave, Medical Leave.
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6
Business Process Manager, PMO
Petaling Jaya, Selangor
Grab
Posted 11 days ago
Job Viewed
Job Description
Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
Lead multiple process improvement projects with direct contact with senior executives in the organization. Participate in the shaping and implementation of an enterprise-wide Lean Sigma Continuous Improvement program. Facilitate quality and change management processes
Get to Know the Role
You will be a customer champion, identifying needs, anticipating trends to achieve financial goals and customer satisfaction. You will be an operational architect, mapping and analysing business processes to streamline operations and boost efficiency, serving as the advisor for country level operational teams to unlock new levels of performance. You will be a strategic partner to the leadership team, identifying opportunities for improvement and business growth, developing comprehensive strategy, and integrating solutions and recommendations with existing programs to drive organizational success. You will report to the Head of PMO & Process and work onsite at Petaling Jaya office
The Critical Tasks You Will Perform
You will lead lean action workout sessions with process stakeholders, collaborating with stakeholders to identify gaps, brainstorm solutions, and implement impactful action plans . You will conduct insightful process benchmarking exercises, setting new standards of excellence and driving continuous improvement. You will collect metrics and leverage data-driven insights to establish performance baselines, monitor performance, and identify and implement action plans to improve performance. You will bridge the gap between functional and technical solutions, ensuring seamless integration and maximizing productivity, by creating "to-be" target process maps and functional designs to improve team productivity. You will lead transformative large-scale projects to improve project delivery throughput, enhance process capability, and reduce cycle time You will collaborate directly with internal process owners, Team Leads, and project teams to foster a culture of continuous improvement and achieve outstanding results.
Qualifications
What Essential Skills You Will Need
You have a 5 years of experience in Project Management working with across multiple departments team members. You have Project Management (PMP) experience OR a Six Sigma Black Belt Certified You have exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations. You have passion in driving continuous improvement. You have experienced in process flow documentation and literature. ISO certification will be an advantage.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. #J-18808-Ljbffr
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
Lead multiple process improvement projects with direct contact with senior executives in the organization. Participate in the shaping and implementation of an enterprise-wide Lean Sigma Continuous Improvement program. Facilitate quality and change management processes
Get to Know the Role
You will be a customer champion, identifying needs, anticipating trends to achieve financial goals and customer satisfaction. You will be an operational architect, mapping and analysing business processes to streamline operations and boost efficiency, serving as the advisor for country level operational teams to unlock new levels of performance. You will be a strategic partner to the leadership team, identifying opportunities for improvement and business growth, developing comprehensive strategy, and integrating solutions and recommendations with existing programs to drive organizational success. You will report to the Head of PMO & Process and work onsite at Petaling Jaya office
The Critical Tasks You Will Perform
You will lead lean action workout sessions with process stakeholders, collaborating with stakeholders to identify gaps, brainstorm solutions, and implement impactful action plans . You will conduct insightful process benchmarking exercises, setting new standards of excellence and driving continuous improvement. You will collect metrics and leverage data-driven insights to establish performance baselines, monitor performance, and identify and implement action plans to improve performance. You will bridge the gap between functional and technical solutions, ensuring seamless integration and maximizing productivity, by creating "to-be" target process maps and functional designs to improve team productivity. You will lead transformative large-scale projects to improve project delivery throughput, enhance process capability, and reduce cycle time You will collaborate directly with internal process owners, Team Leads, and project teams to foster a culture of continuous improvement and achieve outstanding results.
Qualifications
What Essential Skills You Will Need
You have a 5 years of experience in Project Management working with across multiple departments team members. You have Project Management (PMP) experience OR a Six Sigma Black Belt Certified You have exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations. You have passion in driving continuous improvement. You have experienced in process flow documentation and literature. ISO certification will be an advantage.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. #J-18808-Ljbffr
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7
Business Process Manager, PMO
Petaling Jaya, Selangor
GrabTaxi Holdings Pte. Ltd.
Posted 16 days ago
Job Viewed
Job Description
About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team Lead multiple process improvement projects with direct contact with senior executives in the organization. Participate in the shaping and implementation of an enterprise-wide Lean Sigma Continuous Improvement program. Facilitate quality and change management processes Get to Know the Role You will be a customer champion, identifying needs, anticipating trends to achieve financial goals and customer satisfaction. You will be an operational architect, mapping and analysing business processes to streamline operations and boost efficiency, serving as the advisor for country level operational teams to unlock new levels of performance. You will be a strategic partner to the leadership team, identifying opportunities for improvement and business growth, developing comprehensive strategy, and integrating solutions and recommendations with existing programs to drive organizational success. You will report to the
Head of PMO & Process and work onsite at Petaling Jaya office The Critical Tasks You Will Perform You will lead lean action workout sessions with process stakeholders, collaborating with stakeholders to identify gaps, brainstorm solutions, and implement impactful action plans . You will conduct insightful process benchmarking exercises, setting new standards of excellence and driving continuous improvement. You will collect metrics and leverage data-driven insights to establish performance baselines, monitor performance, and identify and implement action plans to improve performance. You will bridge the gap between functional and technical solutions, ensuring seamless integration and maximizing productivity, by creating "to-be" target process maps and functional designs to improve team productivity. You will lead transformative large-scale projects to improve project delivery throughput, enhance process capability, and reduce cycle time You will collaborate directly with internal process owners, Team Leads, and project teams to foster a culture of continuous improvement and achieve outstanding results. What Essential Skills You Will Need You have a 5 years of experience in Project Management working with across multiple departments team members. You have Project Management (PMP) experience OR a
Six Sigma Black Belt Certified You have exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations. You have passion in driving continuous improvement. You have experienced in process flow documentation and literature. ISO certification will be an advantage. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with
Term Life Insurance
and comprehensive
Medical Insurance. With
GrabFlex,
create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through
Parental
and
Birthday leave , and give back to your communities through
Love-all-Serve-all (LASA)
volunteering leave We have a confidential
Grabber Assistance Programme
to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
#J-18808-Ljbffr
Head of PMO & Process and work onsite at Petaling Jaya office The Critical Tasks You Will Perform You will lead lean action workout sessions with process stakeholders, collaborating with stakeholders to identify gaps, brainstorm solutions, and implement impactful action plans . You will conduct insightful process benchmarking exercises, setting new standards of excellence and driving continuous improvement. You will collect metrics and leverage data-driven insights to establish performance baselines, monitor performance, and identify and implement action plans to improve performance. You will bridge the gap between functional and technical solutions, ensuring seamless integration and maximizing productivity, by creating "to-be" target process maps and functional designs to improve team productivity. You will lead transformative large-scale projects to improve project delivery throughput, enhance process capability, and reduce cycle time You will collaborate directly with internal process owners, Team Leads, and project teams to foster a culture of continuous improvement and achieve outstanding results. What Essential Skills You Will Need You have a 5 years of experience in Project Management working with across multiple departments team members. You have Project Management (PMP) experience OR a
Six Sigma Black Belt Certified You have exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations. You have passion in driving continuous improvement. You have experienced in process flow documentation and literature. ISO certification will be an advantage. Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with
Term Life Insurance
and comprehensive
Medical Insurance. With
GrabFlex,
create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through
Parental
and
Birthday leave , and give back to your communities through
Love-all-Serve-all (LASA)
volunteering leave We have a confidential
Grabber Assistance Programme
to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
8
Business Process Manager (Banking)
Kuala Lumpur, Kuala Lumpur
Krisvconsulting Services Pte Ltd
Posted 16 days ago
Job Viewed
Job Description
About the job Business Process Manager (Banking)
We are seeking a
Business Process Manager
to drive business process optimization and support
IT & Digital transformation
efforts within the organization. The ideal candidate will work closely with
GCDIOs leadership team
to improve internal
workflows , assist with
MANCO
and
Board reporting , and ensure smooth operations across all departments. This position will also be responsible for ensuring proper documentation and communication of processes to maintain clarity and consistency across the organization. Responsibilities: Partner with
GCDIO
and assist with business process optimization initiatives to improve operational
efficiency and effectiveness.
Collaborate with IT and business leadership to streamline internal workflows and improve cross-functional collaboration. Work with
Head of Governance
and manage the
vendor ecosystem
and coordinate with external partners to ensure alignment with business objectives. Oversee the development and implementation of process documentation, ensuring accuracy and consistency. Support IT governance and transformation efforts by driving
change
management
initiatives across the organization. Ensure that all business processes align with organizational goals and compliance standards. Act as a liaison between senior leadership and various teams to ensure clear communication of objectives, priorities, and deliverables. Provide strategic input into business operations, identifying areas for improvement and offering solutions to enhance overall performance. Partner with the
GCDIO
to define and execute the
IT departments strategic plan ,
goals , and
key performance indicators (KPIs.)
Monitor execution progress across all IT units. Coordinate the annual and long-term planning processes for the
IT department , ensuring alignment with enterprise strategy. Track and report on strategic initiative outcomes and ensure timely course corrections where necessary. Lead preparation of executive-level presentations, board updates, and regulatory submissions on behalf of the
CDIO. Facilitate
escalation and resolution
of cross-functional program issues; serve as a trusted liaison among delivery teams. Oversee strategic projects, working with
program managers and PMOs
to ensure alignment with enterprise objectives. Work with finance and HR business partners on
workforce planning, budgeting,
vendor engagement, and resource management.
Serve as a
primary interface
between the GCDIO and other senior leaders across business units, risk and compliance. Ensure clear, consistent, and timely internal communications from IT leadership to staff. Serve as a thought partner and sounding board to the
GCDIO , enabling faster decision-making and prioritization. Requirements: Proven experience as a
Business Process Manager , with a strong background in
process optimization and transformation
. Experience working closely with IT and business leadership to drive process improvements. Strong knowledge of
business process management (BPM) tools and
methodologies
. Exceptional communication and interpersonal skills, with the ability to work across teams and levels of the organization. Strong organizational and project management skills. Ability to
lead change management
initiatives and adapt to shifting business needs. Experience in managing vendor relationships and ensuring effective collaboration with external partners.
#J-18808-Ljbffr
We are seeking a
Business Process Manager
to drive business process optimization and support
IT & Digital transformation
efforts within the organization. The ideal candidate will work closely with
GCDIOs leadership team
to improve internal
workflows , assist with
MANCO
and
Board reporting , and ensure smooth operations across all departments. This position will also be responsible for ensuring proper documentation and communication of processes to maintain clarity and consistency across the organization. Responsibilities: Partner with
GCDIO
and assist with business process optimization initiatives to improve operational
efficiency and effectiveness.
Collaborate with IT and business leadership to streamline internal workflows and improve cross-functional collaboration. Work with
Head of Governance
and manage the
vendor ecosystem
and coordinate with external partners to ensure alignment with business objectives. Oversee the development and implementation of process documentation, ensuring accuracy and consistency. Support IT governance and transformation efforts by driving
change
management
initiatives across the organization. Ensure that all business processes align with organizational goals and compliance standards. Act as a liaison between senior leadership and various teams to ensure clear communication of objectives, priorities, and deliverables. Provide strategic input into business operations, identifying areas for improvement and offering solutions to enhance overall performance. Partner with the
GCDIO
to define and execute the
IT departments strategic plan ,
goals , and
key performance indicators (KPIs.)
Monitor execution progress across all IT units. Coordinate the annual and long-term planning processes for the
IT department , ensuring alignment with enterprise strategy. Track and report on strategic initiative outcomes and ensure timely course corrections where necessary. Lead preparation of executive-level presentations, board updates, and regulatory submissions on behalf of the
CDIO. Facilitate
escalation and resolution
of cross-functional program issues; serve as a trusted liaison among delivery teams. Oversee strategic projects, working with
program managers and PMOs
to ensure alignment with enterprise objectives. Work with finance and HR business partners on
workforce planning, budgeting,
vendor engagement, and resource management.
Serve as a
primary interface
between the GCDIO and other senior leaders across business units, risk and compliance. Ensure clear, consistent, and timely internal communications from IT leadership to staff. Serve as a thought partner and sounding board to the
GCDIO , enabling faster decision-making and prioritization. Requirements: Proven experience as a
Business Process Manager , with a strong background in
process optimization and transformation
. Experience working closely with IT and business leadership to drive process improvements. Strong knowledge of
business process management (BPM) tools and
methodologies
. Exceptional communication and interpersonal skills, with the ability to work across teams and levels of the organization. Strong organizational and project management skills. Ability to
lead change management
initiatives and adapt to shifting business needs. Experience in managing vendor relationships and ensuring effective collaboration with external partners.
#J-18808-Ljbffr
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9