55 Process Analysis jobs in Malaysia

This job is a Business Process Consultant. You might like this job because you’ll help clients improve their operations, turning their needs into clear plans, and guiding them every step of the way to ensure their success with new systems!

1. Gather and translate client requirements into functional requirements in a clear manner that is comprehensible to both the client and internal teams.
2. Plan, run, and manage blueprint workshops and meetings with external clients.
3. Analyze client requirements, derive solutions that align business needs with technical feasibility, and prepare system demonstration environments and configurations.
4. Ensure projects meet or exceed expectations by guiding all project activities, including scheduling, scoping, configuring, testing, training, conducting user acceptance tests, and maintaining quality control.
5. Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
6. Monitor and ensure the highest levels of integrity in processes and policies both internally and for the client.
7. Serve as the primary point of contact for accounts/clients. Cultivate and maintain trusted partnerships, manage stakeholders from functional to leadership levels, and lead them to become evangelists for the product.
8. Map the business and HR processes of clients that will be managed using the product. Lead working sessions with clients to complete this mapping. Communicate effectively both verbally and in writing.
9. Set up proof of concept for clients and obtain stakeholder sign-off on the to-be processes.
10. Conduct training and provide ongoing support to key users during the project.
11. After product implementation, coordinate with the Customer Success team to ensure a seamless handover regarding scope, processes, stakeholders, and expectations.
12. Drive continuous improvements across projects and propose enhancements to processes and mechanisms in place.

1. More than 3 years of experience in B2B enterprise software development or HCM implementation projects as a customer-facing consultant.
2. Bachelor’s/undergraduate degree is mandatory; an MBA or master’s degree is preferred.
3. Understanding of technology systems, with a preference for HCM system implementation experience.
4. Proficient in productivity tools like MS Excel, MS Word, and MS PowerPoint.
5. Familiarity with project management tools is an advantage.
6. Key behavioral traits: agility, analytical skills, persistence, and the ability to stretch.

• Software Development
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Oracle Human Capital Management (HCM)
• Human Capital Management (HCM)

Clinic visit and employee life insurance coverage.

Paid day off for your birthday.

Support for balancing work and personal life.

We are an HRTech consultancy dedicated to helping clients implement, maintain, and improve their Human Resource Management systems, mobile applications, bespoke HR applications, and more. We specialize in delivering HR best practices and data analytics to facilitate decision-making and maximize organizational potential.

• Champion a process-centric approach by analyzing production rates, quality metrics, and performance indicators to identify trends and improvement opportunities.
• Develop structured models and frameworks that translate data into actionable insights, recommendations, and measurable outcomes.
• Lead coordination across interdependent functions to ensure production targets are met efficiently and sustainably.
• Streamline end-to-end (E2E) manufacturing processes and implement direct labor (DL) resource optimization strategies.
• Ensure all manufacturing activities comply with industry standards and regulatory requirements.
• Collaborate cross-functionally with production managers, engineers, and stakeholders to embed process discipline and operational excellence.
• Apply a data-driven mindset to strengthen governance, control, and decision-making.
• Work cross-functionally to uphold audit readiness across all operations
  
  

• Plan, execute, and sustain process improvement initiatives using methodologies such as Lean and Six Sigma.
• Map and evaluate existing processes, identify root causes of inefficiencies, and implement re-engineering techniques to enhance performance and product quality.
• Lead and facilitate cross-functional project teams to drive improvement initiatives aligned with business goals.
• Define and track key performance indicators (KPIs) to measure process effectiveness and identify future opportunities.
• Conduct cost-benefit analyses to support investment decisions and process changes.
• Deliver training and presentations on process improvement tools, fostering a culture of structured problem-solving and ownership.
• Integrate LEAN principles and digital tools to drive operational excellence and innovation.
• Evaluate and adopt emerging technologies to support process optimization and risk mitigation.
• Tasks assigned by managers
  
  

• Design and manage efficient, process-driven workflows for raw materials, sub-assemblies, finished goods, and chemicals.
• Standardize and monitor kitting and backflush processes to ensure accuracy and timeliness.
• Define and maintain optimal min/max inventory levels, enabling automated replenishment based on real-time data.
• Oversee secondary inventory systems for chemicals and bulk materials, ensuring traceability and regulatory compliance.
• May lead periodic inventory audits and reconciliation efforts to support operational planning and accuracy.
  
  

• Strong analytical and problem-solving skills, with a focus on process integrity, data accuracy, and operational efficiency.
• Proven ability to apply a process-centric and data-driven mindset in a manufacturing environment to drive structured improvements.
• Proficiency in manufacturing and data systems such as EBS, CAMSTAR, APEX, SQL, and data analytics platforms (e.g., Power BI, Tableau); experience with software programming or scripting (e.g., Python, VBA) is a strong advantage.
• Demonstrated experience in leveraging digital tools to enhance manufacturing performance and decision-making.
• Comfortable working in a fast-paced, collaborative environment with a continuous improvement mindset.
• Bachelor’s degree in Manufacturing, Industrial Engineering, Supply Chain Management, or a related field.
  
  

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

• Lead multiple process improvement projects with direct contact with senior executives in the organization.
• Participate in the shaping and implementation of an enterprise-wide Lean Sigma Continuous Improvement program.
• Facilitate quality and change management processes

Get to Know the Role

• You will be a customer champion, identifying needs, anticipating trends to achieve financial goals and customer satisfaction.
• You will be an operational architect, mapping and analysing business processes to streamline operations and boost efficiency, serving as the advisor for country level operational teams to unlock new levels of performance.
• You will be a strategic partner to the leadership team, identifying opportunities for improvement and business growth, developing comprehensive strategy, and integrating solutions and recommendations with existing programs to drive organizational success.
• You will report to the Head of PMO & Process and work onsite at Petaling Jaya office

The Critical Tasks You Will Perform

• You will lead lean action workout sessions with process stakeholders, collaborating with stakeholders to identify gaps, brainstorm solutions, and implement impactful action plans .
• You will conduct insightful process benchmarking exercises, setting new standards of excellence and driving continuous improvement.
• You will collect metrics and leverage data-driven insights to establish performance baselines, monitor performance, and identify and implement action plans to improve performance.
• You will bridge the gap between functional and technical solutions, ensuring seamless integration and maximizing productivity, by creating "to-be" target process maps and functional designs to improve team productivity.
• You will lead transformative large-scale projects to improve project delivery throughput, enhance process capability, and reduce cycle time
• You will collaborate directly with internal process owners, Team Leads, and project teams to foster a culture of continuous improvement and achieve outstanding results.

What Essential Skills You Will Need

• You have a 5 years of experience in Project Management working with across multiple departments team members.
• You have Project Management (PMP) experience OR a Six Sigma Black Belt Certified
• You have exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations.
• You have passion in driving continuous improvement.
• You have experienced in process flow documentation and literature. ISO certification will be an advantage.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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Job Summary

The HR BPM (Business Process Management) Manager is responsible for driving operational efficiency and process excellence within the Human Resources function. This role entails managing, designing, and implementing HR-related business processes, ensuring alignment with organizational goals, compliance standards, and technological advancements. The HR BPM Manager collaborates with cross-functional teams to streamline workflows, enhance employee experience, ensure data integrity, improve efficiencies, enhance data quality and accuracy, and improve overall HR Service delivery.

Key Responsibilities

• Process Design and Optimization:
• Analyze existing HR processes and workflows (e.g. onboarding, offboarding, compensation) and identify improvements
• Redesign processes to improve efficiency, scalability, compliance and employee experience.
• Develop comprehensive documentation for end-to-end global HR processes ensuring transparency, clarity and accessibility.
• Stakeholder Collaboration:
• Work closely with HR, finance, IT, business leaders, and external vendors to understand requirements.
• Act as a liaison between HR teams and technical stakeholders for process automation (e.g. robotic process automation” RPA”) and system enhancements.
• Facilitate process design workshops and change impact sessions with relevant stakeholders.
• Business Process Implementation:
• Lead the implementation of redesigned HR processes, ensuring smooth transition from legacy systems and practices.
• Monitor implementation to address gaps or challenges in real-time.
• Technology Integration and Automation:
• Partner with IT and HRIS team to identify and implement technology solutions (e.g. SuccessFactors, RPA, BI tools).
• Oversee automation projects, ensuring alignment with business objectives and compliance requirements.
• Performance Monitoring and Reporting:
• Develop KPIs and dashboards to track the performance of HR processes.
• Provide periodic reports on process improvements, quality, service levels and operational efficiencies.
• Risk Management and Compliance:
• Ensure all HR processes comply with labor laws, data privacy regulations, internal controls, regulatory standards, and audit requirements.
• Identify risks in current processes and recommend mitigative measures.
• Change Management:
• Drive change management initiatives to embed a culture of continuous improvement within the HR team.
• Provide training, guidance, and communication materials to support during process transitions.

Qualifications

Education:

• Bachelor's degree in HR, Business Administration, Organizational Development, or a related field (Master's degree or MBA preferred).

Experience:

• Minimum of 3+ years of experience in HR operations, process management, or HR transformation.
• Proven track record of leading process optimization initiatives in HR function.
• Experience with HR systems (e.g., SuccessFactors) and process automation tools (e.g., RPA).

Skills and Competencies:

• Strong analytical and problem-solving skills.
• Deep understanding of core HR processes and compliance frameworks.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Effective communication and stakeholder management skills.
• Hands-on experience with BPM frameworks (e.g., Six Sigma, Lean, or Kaizen).
• Technical aptitude with automation tools, BI software, and data visualization tools (e.g., Power BI, Tableau).
• Successfully implemented and optimized HR processes aligned with business and compliance requirements.
• Tangible improvements in service delivery, employee satisfaction, operational efficiency, and process scalability.
• Comprehensive process documentation, ensuring ease of use and compliance.
• Enhanced cross-functional collaboration through integrated HR workflows and technology.

Preferred Certifications:

• Certified Business Process Management Professional (CBPP)
• Project Management Professional (PMP)
• SHRM-CP, SHRM-SCP, or similar HR certification

VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.

• Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma)
• Works proactively to identify and suggest opportunities to improve process effectiveness and efficiency is assigned BU
• Conducts root cause analysis of process failures
• Captures current challenges, desired outcomes and recommendations
• Documents agreements and owns drafting and revision of new/updated business processes in assigned business unit
• Understands upstream, downstream and work tools impacts to process change. Can recommend solutions to minimize impacts
• May train incumbent employees in new process flow/requirements
• Measures and reports on success of new/revised processes in the BU
• May organize, lead and facilitate cross-functional project teams in process improvement efforts
• Provides consultation on the use of re-engineering techniques to improve process performance and product/service quality
• Performs cost and benefit analyses
  
  

• Bachelor's degree
• 2-5 years experience
• Six Sigma Yellow Belt preferred or in progress
• Familiarity with functional processes in assigned BU. Preferred - some experience as an incumbent worker
• Demonstrated working knowledge/experience using basic change management principals and approaches. Formal training preferred
  
  

As a Business Process Transformation Manager, you’ll be at the forefront of shaping the future of Malaysia’s financial ecosystem. You’ll lead strategic transformation initiatives that drive operational excellence and innovation across banks, fintechs, merchants, and businesses. This is more than a role—it’s a chance to create meaningful impact across the industry.

YOUR JOURNEY WITH US

Lead Transformation Projects

• Spearhead end-to-end external transformation initiatives.
• Analyze industry processes to uncover opportunities for innovation.
• Apply methodologies like Lean, Six Sigma, Agile, and Kaizen to deliver measurable improvements.

Drive Data-Informed Decisions

• Use advanced analytics to monitor performance and trends.
• Translate insights into actionable strategies that align with stakeholder goals.

Collaborate Across the Ecosystem

• Engage with financial institutions, regulators, and industry bodies.
• Foster alignment and secure buy-in for impactful change.

Leverage Technical Expertise

• Stay ahead of automation trends in financial services.
• Ensure all initiatives meet regulatory standards.
• Develop risk mitigation strategies and maintain audit-ready documentation.

Empower Teams & Stakeholders

• Mentor cross-functional teams and external partners.
• Promote a culture of continuous improvement and innovation.

WHAT WE VALUE AT PAYNET

At PayNet, we believe in:

• Purpose-Driven Innovation : We transform ideas into solutions that empower the financial ecosystem.
• Collaboration & Trust : We build bridges across industries through transparency and shared goals.
• Excellence with Integrity : We deliver high-impact results while upholding the highest standards.
• Growth & Learning : We invest in our people and embrace change as a catalyst for progress.

BENEFITS OF JOINING PAYNET

At PayNet, we don’t just offer a job—we offer a thriving career in a purpose-driven organization. Here’s what you can look forward to:

• Attractive salary packages based on your performance
• 16% Employer EPF
• Wellness benefit monthly
• Childcare allowance monthly for children under 7 years old
• Dental and Optical

QUALIFICATIONS

• Bachelor’s degree (Master’s preferred) in relevant fields.
• 10+ years in process improvement, analytics, or project management.
• Proven success in leading transformation projects.
• Strong stakeholder engagement and communication skills.
• Familiarity with Malaysia’s financial industry and regulatory landscape.

Embark on an exciting career journey with Payments Network Malaysia Sdn Bhd (PayNet), the heartbeat of Malaysia's financial markets!

As the national payments network and a pivotal infrastructure for Malaysia’s dynamic financial markets, PayNet is a linchpin in advancing the nation’s digital economy.

Our comprehensive suite of retail payment solutions - encompassing DuitNow (QR and P2P), JomPAY (Bill Payments), FPX (Online), MyDebit (Domestic Debit), MEPS (ATM), and IBG (Interbank GIRO) - not only offer wide accessibility but are seamlessly integrated into the fabric of daily life in Malaysia. These services have revolutionised the way Malaysians handle financial transactions, marking a significant leap in consumer convenience and efficiency.

At PayNet, our focus is on providing a safe, efficient, and innovative payments system. We are dedicated to improving and managing payment services that meet the evolving needs of consumers and businesses. Our work ensures the stability and reliability of Malaysia’s financial system, supporting the growth of the economy.

Learn more about our work and how we are contributing to Malaysia's financial future at

Join us in embracing digital payments and advancing Malaysia's financial landscape.

Location:

Batu Kawan, MY

Employment Type: Permanent

BE GREAT TOGETHER WITH US.

Innovation, Effizienz und Zielstrebigkeit: Dafür steht VAT seit über 50 Jahren.

Mit dieser Leidenschaft ist VAT zum international führenden Entwickler, Hersteller und Lieferant von Hochleistungs-High-End Vakuumventilen und Vakuumdichttechnologie herangewachsen und beschäftigt weltweit über 2000 Mitarbeitende. Der Hauptsitz befindet sich in Haag (Schweiz), die Produktionszentren in der Schweiz, Malaysia, Rumänien und Taiwan.

Job Summary

The HR BPM (Business Process Management) Manager is responsible for driving operational efficiency and process excellence within the Human Resources function. This role entails managing, designing, and implementing HR-related business processes, ensuring alignment with organizational goals, compliance standards, and technological advancements. The HR BPM Manager collaborates with cross-functional teams to streamline workflows, enhance employee experience, ensure data integrity, improve efficiencies, enhance data quality and accuracy, and improve overall HR Service delivery.

Key Responsibilities

• Process Design and Optimization:
• Analyze existing HR processes and workflows (e.g. onboarding, offboarding, compensation) and identify improvements
• Redesign processes to improve efficiency, scalability, compliance and employee experience.
• Develop comprehensive documentation for end-to-end global HR processes ensuring transparency, clarity and accessibility.
• Stakeholder Collaboration:
• Work closely with HR, finance, IT, business leaders, and external vendors to understand requirements.
• Act as a liaison between HR teams and technical stakeholders for process automation (e.g. robotic process automation” RPA”) and system enhancements.
• Facilitate process design workshops and change impact sessions with relevant stakeholders.
• Business Process Implementation:
• Lead the implementation of redesigned HR processes, ensuring smooth transition from legacy systems and practices.
• Monitor implementation to address gaps or challenges in real-time.
• Technology Integration and Automation:
• Partner with IT and HRIS team to identify and implement technology solutions (e.g. SuccessFactors, RPA, BI tools).
• Oversee automation projects, ensuring alignment with business objectives and compliance requirements.
• Performance Monitoring and Reporting:
• Develop KPIs and dashboards to track the performance of HR processes.
• Provide periodic reports on process improvements, quality, service levels and operational efficiencies.
• Risk Management and Compliance:
• Ensure all HR processes comply with labor laws, data privacy regulations, internal controls, regulatory standards, and audit requirements.
• Identify risks in current processes and recommend mitigative measures.
• Change Management:
• Drive change management initiatives to embed a culture of continuous improvement within the HR team.
• Provide training, guidance, and communication materials to support during process transitions.
  
  

• Bachelor's degree in HR, Business Administration, Organizational Development, or a related field (Master's degree or MBA preferred).
  
  

• Minimum of 3+ years of experience in HR operations, process management, or HR transformation.
• Proven track record of leading process optimization initiatives in HR function.
• Experience with HR systems (e.g., SuccessFactors) and process automation tools (e.g., RPA).
  
  

• Strong analytical and problem-solving skills.
• Deep understanding of core HR processes and compliance frameworks.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Effective communication and stakeholder management skills.
• Hands-on experience with BPM frameworks (e.g., Six Sigma, Lean, or Kaizen).
• Technical aptitude with automation tools, BI software, and data visualization tools (e.g., Power BI, Tableau).
  
  

• Successfully implemented and optimized HR processes aligned with business and compliance requirements.
• Tangible improvements in service delivery, employee satisfaction, operational efficiency, and process scalability.
• Comprehensive process documentation, ensuring ease of use and compliance.
• Enhanced cross-functional collaboration through integrated HR workflows and technology.
  
  

• Certified Business Process Management Professional (CBPP)
• Six Sigma Green/Black Belt
• Project Management Professional (PMP)
• SHRM-CP, SHRM-SCP, or similar HR certification
  
  

Join to apply for the Business Process Transformation Manager role at PayNet (Payments Network Malaysia)

Join to apply for the Business Process Transformation Manager role at PayNet (Payments Network Malaysia)

YOUR MISSION AT PAYNET

As a Business Process Transformation Manager, you’ll be at the forefront of shaping the future of Malaysia’s financial ecosystem. You’ll lead strategic transformation initiatives that drive operational excellence and innovation across banks, fintechs, merchants, and businesses. This is more than a role—it’s a chance to create meaningful impact across the industry.

YOUR MISSION AT PAYNET

As a Business Process Transformation Manager, you’ll be at the forefront of shaping the future of Malaysia’s financial ecosystem. You’ll lead strategic transformation initiatives that drive operational excellence and innovation across banks, fintechs, merchants, and businesses. This is more than a role—it’s a chance to create meaningful impact across the industry.

YOUR JOURNEY WITH US

Lead Transformation Projects

• Spearhead end-to-end external transformation initiatives.
• Analyze industry processes to uncover opportunities for innovation.
• Apply methodologies like Lean, Six Sigma, Agile, and Kaizen to deliver measurable improvements.
  
  

• Use advanced analytics to monitor performance and trends.
• Translate insights into actionable strategies that align with stakeholder goals.
  
  

• Engage with financial institutions, regulators, and industry bodies.
• Foster alignment and secure buy-in for impactful change.
  
  

• Utilize RPA tools (UiPath, Power Automate, Power Apps) to design scalable solutions.
• Stay ahead of automation trends in financial services.
  
  

• Ensure all initiatives meet regulatory standards.
• Develop risk mitigation strategies and maintain audit-ready documentation.
  
  

• Mentor cross-functional teams and external partners.
• Promote a culture of continuous improvement and innovation.
  
  

• Purpose-Driven Innovation: We transform ideas into solutions that empower the financial ecosystem.
• Collaboration & Trust: We build bridges across industries through transparency and shared goals.
• Excellence with Integrity: We deliver high-impact results while upholding the highest standards.
• Growth & Learning: We invest in our people and embrace change as a catalyst for progress.
  
  

• Car / Transport allowances
• Attractive salary packages based on your performance
• 21 Days Annual Leave
• 16% Employer EPF
• Wellness benefit monthly
• Childcare allowance monthly for children under 7 years old
• Dental and Optical
  
  

• Bachelor’s degree (Master’s preferred) in relevant fields.
• 10+ years in process improvement, analytics, or project management.
• Proven success in leading transformation projects.
• Strong stakeholder engagement and communication skills.
• Familiarity with Malaysia’s financial industry and regulatory landscape.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales

Referrals increase your chances of interviewing at PayNet (Payments Network Malaysia) by 2x

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