What Jobs are available for Problem Resolution in Malaysia?

Senior Associate Talent Partner | Fintech | We are Hiring! Visit my profile for interesting opportunities with Curlec About Us Razorpay is India’s leading full-stack Payments and Banking Platform, powering the digital financial infrastructure for over 10 million businesses. Founded in 2015, Razorpay enables businesses to accept, process, and disburse payments with ease, while offering innovative products across Payments, Capital, and Banking. Backed by marquee investors like Sequoia Capital India, Tiger Global, and Y Combinator, Razorpay is transforming the way businesses manage money and scale sustainably.

As part of its international expansion strategy, Razorpay acquired Razorpay Curlec, a Kuala Lumpur-based full-stack payments solution, to establish a strong presence in Southeast Asia. Razorpay Curlec has since become an integral part of Razorpay’s vision to simplify financial operations for businesses across the region. Building on this momentum, Razorpay is now expanding into Singapore, marking its next strategic step in the Southeast Asia growth journey.

About the Role The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.

Location & Commitments

Permanent full time role based at our office - Kuala Lumpur (Mondays to Fridays)

Responsibilities

Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.

Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.

Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.

Provide timely resolution to merchants and assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.

Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.

Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.

Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.

Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.

May travel to client sites in order to resolve extremely complex customer and integration issues.

Requirements

2-3 years of experience, in Technical support, data analytics or similar domains

Bachelor’s or Master’s degree in Computer Science, Information Technology, or related fields.

Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go)

To explain complex information in simple, clear terms to a non-IT personnel.

Ability to deal with complex issues and bring it to closure with least dependency.

Logical thinker with good analytical and problem-solving skills.

Good to have up-to-date technical knowledge in the payment gateway domain.

Ability for in-depth understanding of multiple products and processes.

Good interpersonal skills coupled with quick decision making while advising the client or Sales team.

Mandarin speaking skills is a must

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Job Overview Join to apply for the

Technical Support

role at

YL Systems Sdn Bhd .

Base pay range information is provided below. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

To perform installation, preventive maintenance and troubleshoot for ELV System (CCTV, Card Access, Barrier Gate, Lift Access, Public Address, Intercom, SMATV, FTTH, Audio & Stage Lighting, Networking etc) and Information Communications Technology (ICT) Systems.

Carry out maintenance, installation, configuration, start-up, testing, commissioning, troubleshooting, and technical support.

To collaborate with Technical Manager & Technical Team Leader and/or relevant contractors by providing valuable assistance in communicating progress updates, addressing challenges, and managing resource requirements in a timely and effective manner.

Qualifications

Minimum SPM / Diploma in related field.

Able to converse in English and Mandarin.

Workmanship skills, team player and willing to learn.

Time management and problem-solving skills.

Basic knowledge in reading construction drawings and layout plan.

Minimum 1 year of experience in related field.

Location

YL Office

Klang Valley

Benefits

EPF, SOCSO

BONUS

COMPANY OVERSEATRIP

Working hours: 8.30am – 5.30pm

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Technology, Information and Internet

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Senior IT Technical Support/ IT Technical Support Add expected salary to your profile for insights

Provide first-level support for PC, laptop, printer, projector, label printer and software issues

Troubleshoot and maintain

CCTV systems/Door access system

Perform network troubleshooting (LAN, switches, IP configuration, Wi-Fi)

Manage

Active Directory

user accounts (creation, modification, deactivation)

Support

Office 365

Record and update support activities in the

master list

or IT asset record

Coordinate with

vendors

for repairs, maintenance, and warranty claims

Added Advantages

Experience with ESET or other endpoint security tools

basic understanding of IT asset management or ISO27001

IT certifications (CompTIA A+/N+, Microsoft Certified)

Unlock job insights Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia?

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years of experience do you have as an Information Technology Technician?

Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?

Do you possess or have access to your own transportation?

Which of the following languages are you fluent in?

Are you willing to undergo a pre-employment background check?

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**Position Title -** Technical Support Engineer
**Company Name** - Hach Malaysia (100% subsidiary of Veralto)
**Job Location -** Selangor, Malaysia
**About Veralto:**
Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies ( are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World's Most Vital Resources.
Veralto's Water Quality Companies - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Our Product Identification companies - Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world's food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
For more details, please login to our site - Technical Support Engineer provides expert technical assistance to customers using HACH solutions for water quality analysis. This role requires a solid understanding of basic chemistry, chemical testing methods, and the use of sensing technologies for water quality monitoring. The engineer will support customers in applying HACH methods from the Water Analysis Handbook, while ensuring accurate and reliable use of HACH analyzers and monitoring systems in both environmental and industrial process applications.
**Core Responsibilities:**
+ Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments.
+ Guide customers in applying chemical testing methods, following HACH's Water Analysis Handbook.
+ Assist with the use of sensing and monitoring technologies for water quality in environmental and process systems.
+ Support customers on sample preparation, reagent handling, calibration, and result interpretation.
+ Diagnose and resolve technical issues related to instruments, software, and testing applications.
+ Conduct commissioning, preventive maintenance, and repairs of HACH instrumentation and analyzers.
+ Deliver technical training to customers and internal teams on water analysis methods and monitoring instrumentations/systems.
+ Provide support for Sales and Marketing activities, including product trials, demonstrations, and exhibitions.
+ Contribute to strategy and initiatives that strengthen HACH's reputation as the manufacturer with the best technical and service support.
+ Collaborate with global HACH technical teams to resolve complex product or application challenges.
+ Provide technical feedback on recurring issues and opportunities for product improvement.
**Skills & Competency Requirements -**
+ Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field.
+ Basic knowledge of chemistry principles and laboratory testing practices.
+ Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry.
+ Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients).
+ 2-5 years of experience in technical support, instrumentation, or chemical testing (water/wastewater preferred).
+ Strong troubleshooting and analytical problem-solving skills.
+ Excellent communication skills, with the ability to deliver effective technical guidance and training.
+ Customer service orientation with patience and empathy.
+ Collaborative mindset to support Sales, Marketing, and Service teams.
+ Proficiency in English; additional languages are an advantage.
+ Owns a car and possesses a valid driving license.
+ Willingness to travel locally/regionally when required.
+ Continuous learning attitude and adaptability to new technologies.
**What's in it for you:**
+ You will play an integral part in shaping the Opco's business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
+ You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.
Diversity ( **& Inclusion:**
At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Come join our team!
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Urgent Opening - Native Japanese Technical Support



Location: Kuala Lumpur, Malaysia

Salary: RM15,000/month

Education: Diploma or higher

Language: Japanese

Start Date: ASAP



We're hiring a skilled Technical Support professional with strong knowledge in:

- Web technologies, IAM (SSO, IDPs), Graph & SCIM APIs

- Webhooks, live streaming, mail servers, networks

- MAM/MDM/EMM solutions

- OS (Windows, Mac, iOS, Android), Zendesk, Salesforce

- Enterprise-level support experience (2+ years)

Technical Support Engineer Broaden your horizon! Join our Technical Support Engineering team !

As a Technical Support Engineer, you are able to:

Experience your satisfaction in supporting customers on technical challenges for vision inspection machine system setup, maintenance, and troubleshooting at customer premises.

Grab your travel pass as you would have the opportunity to travel locally and abroad and build strong customer relationships by providing knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.

Broaden your engineering skills when you get to work closely with the R&D Team on quality and design related improvement based on customer feedback.

Requirements

Diploma / Bachelor's / Master's Degree in Science and Engineering. Preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology or equivalent.

1 - 2 years of working experience in customer service and support for vision inspection machine is an added advantage.

Customer-oriented behaviour and mindset.

Possesses own transport and is willing to travel when required.

Flexible, responsive, and able to work long & irregular hours if required.

Fresh graduates are encouraged to apply.

Seniority level Entry level

Employment type Full-time

Job function Manufacturing, Customer Service, and Engineering

Industries Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at ViTrox Corporation Berhad by 2x

Get notified about new Technical Support Engineer jobs in

Penang, Malaysia .

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Get AI-powered advice on this job and more exclusive features. Direct message the job poster from StoreHub Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun. If this is a journey you’d like to embark on, keep reading! What you will do

Build a strong understanding of the StoreHub platform to help customers solve more complex technical issues through phone, email, and chat. Handle escalated or sensitive support tickets, working with teams like Product, Engineering, or Hardware to ensure fast and accurate solutions. Investigate technical problems by replicating bugs, checking logs, and preparing clear reports for Tier 2 or Engineering teams. Deliver a great customer experience by showing empathy, professionalism, and taking full ownership of each case. Manage advanced issues from start to finish—whether it’s software bugs, hardware problems, or unclear processes. Work with the Beep Care Team and other teams to resolve issues related to delivery, merchant hardware, or logistics. Follow and improve our bug reporting process, and highlight common problems or areas that need improvement. Help the team by sharing findings, discussing cases in team huddles, and guiding junior teammates when needed. What you will need to have

Strong communication skills in English, both written and spoken — you can explain technical things in a simple and clear way. Fast and accurate typing (around 65–70 words per minute) to manage live chats and write detailed notes. Experience handling support through email or chat, and comfortable managing multiple cases at the same time. Good at troubleshooting both software and hardware issues — you know how to find the root cause and guide users through fixes. Familiar with tools like Intercom, Salesforce, Jira, or any helpdesk or CRM system. Bonus if you have 2+ years of experience in technical support (especially in SaaS, telco, or POS), have handled escalated issues, or worked closely with Product or Engineering teams. Extra points if you’ve worked with logs or data to solve problems, helped improve support processes, or can speak and write in Mandarin. What makes working at StoreHub awesome (and refreshing!)

Our people -

for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning. Culture of Candour.

We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home. Cutting edge tools.

If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters. Impact not just effort.

We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. CHANGE.

Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit. Communicate for Clarity Humble and Hungry Authentic but not an sshole Nimble and Quick Growth Mindset Efficiency and Excellence We do have all the other cool perks too: Apple Macbooks

for everyone Free Season Parking Fully stocked fridge and pantry

- Coffee, snacks, and more yums Cutting edge tools.

If something can be automated, we'll make it happen Medical and Dental

Outpatient Visits + Medical Insurance Opportunities for career growth

and continuous learning Note: This line has been removed as an em tag is not allowed in the final formatting. Text preserved where relevant. Seniority level

Associate Employment type

Full-time Job function

Customer Service Industries: Technology, Information and Internet We’re highlighting opportunities and continuing to share updates about roles at StoreHub.

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Wayon Energy Technology Co., Ltd. was established in September 2013 as the business platform company of Hong Kong-listed Wasion Holdings Limited (HK3393) for its "Source, Grid, Load, Storage" development strategy. The company is primarily engaged in the R&D, production, and sales of smart power distribution equipment, new energy storage systems, and charging/swapping equipment, while also providing customers with new energy power station system solutions.

WeYoung is the manufacturing facility of Wayon Energy in Malaysia, located in Kulai. We currently maintain stable production orders and, by August, expected to have approximately 100 staff onsite (including both Chinese and other country workers).

Responsibilities

Receive and handle customer inquiries regarding after‑sales services for all kinds of containers for data center, including fault reporting and complaints, and provide technical guidance or solutions.

Diagnose faulty parts, follow up on the repair/return and exchange procedures, and ensure the closure of customer issues.

Regularly summarize after‑sales problems and promote improvements in product design or production processes.

Conduct regular customer follow‑ups, collect product usage feedback, assess customer satisfaction and propose improvement suggestions.

Coordinate with the sales and technical departments to develop special service plans (such as regular inspections) for key customers.

Handle urgent and unexpected issues (such as large‑scale failures), respond quickly to minimize customer losses.

Qualifications

Electrical Engineering or Electrical-related Majors, Diploma and above education degree

1 year and above related work experience

Knowledge of various professional modules of the data center

Familiar with electrical engineering

Communication and coordination skills, logical analysis ability, stress resistance ability and customer service awareness

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Industrial Machinery Manufacturing

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Get AI-powered advice on this job and more exclusive features.

IT Technical Support Analyst (Field Engagement Team) Responsibilities

Provide 1st Level escalation and troubleshooting support to customer inquiries regarding product features, specifications, repairs, and entitlements.

Window Servers Support

Assist and help troubleshoot on Window issue

Assist on Weekly Cadence Window

Perform Monthly OS patching Window management:

Planning and schedule time for patching activity

Prepare the report patching tracker

Prepare the compliance report Window and Linux

Perform Monthly Inventory Update

Update the customer inventory based on request

Integrated CMDB of ServiceNow with customer’s Inventory

Quarterly Rack validation

Validate and update back the asset physical for customer

Quarterly Local user review

Scan and prepare the local user server using BigFix

Prepare and maintain accurate documentation, contributing to knowledge management systems.

Set and manage customer expectations, ensuring timely escalation for complex issues.

Collaborate with internal teams to meet SLA requirements and proactively reduce recurring problems.

Able to handle multiple tasks and cases independently with minimal supervision.

Continuously improve technical and business process knowledge through self‑paced learning.

Ensure quality metrics are met and documentation standards are upheld.

Work in rotational shifts as required.

To be on off office hours standby support rotation.

Technical Skills & Tools

Hand‑on experience with using BigFix to manage automated patch management across multiple operating systems (Linux, and Windows), and Software distribution and OS deployment.

Proficient in asset inventory collection and reporting.

Hand on experience on using ITSM tool; ticketing systems such as Symphony and ServiceNow.

Hands‑on experience in basic database administration (MySQL, MS SQL, Oracle, PostgreSQL).

Knowledge of backup and restoration tools, especially VEEAM.

Basic operational skills in Linux environments and Windows Servers

Seniority Level

Associate

Employment Type

Contract

Job Function

Information Technology

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