What Jobs are available for Problem Management in Malaysia?
Showing 33 Problem Management jobs in Malaysia
Senior Manager, Problem Management
Kuala Lumpur, Kuala Lumpur
Standard Chartered
Posted 16 days ago
Job Viewed
Job Description
Job Summary Lead, facilitate and follow up on the investigation of problems, via root cause analysis (following on from incidents) and produce investigative reports. Assume the role of Problem Coordinator in the Problem Management process. Record, coordinate, and report Problems, Tasks and Known Errors in the Source of Records (ServiceNow ITSM) including: Problem Logging Problem Investigation & diagnosis Post Incident Review Evaluation Impact details Evaluation RCA stakeholders Identification Steer RCA meetings Root cause and RCA actions conclusion Risk identification and escalation Repeat Incident Analysis Participate in or lead Service Improvement Plans (SIPs) Strategy
Able to articulate the Objectives of the Organisation and translate it into operational objectives for current role. Ability to look at the bigger picture of the business strategy. Business
Candidate must be efficient in English business writing and elocutions. Must be able to listen efficiently and summarize Root Cause discussions in clear and impactful reports. Have sound knowledge of Banking Industry in General in Retail, Transactional and Financial Market businesses. Processes
Familiarity with Incident, Problem and Change Management processes. People & Talent
Exemplary behaviours as individual contributor, team player and take leadership and accountability. Charter self-development plans understanding skills and areas of further development as part of performance planning. Risk Management
Adhere to the KPIs, ORFs and SLA committed by the organisation. Governance
Adhere to all aspect of data quality, governance of global processes, audit and assurance. Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders
As designated in this global coverage role. Skills and Experience
Problem Management Process, Known Error Database, Regulatory Guideline, ServiceNow Tool, Incident & Change Management, Business Writing and Elocutions, Technology Infrastructure – Operating Systems (UNIX, Windows), Database, Network and Cloud. About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
#J-18808-Ljbffr
Able to articulate the Objectives of the Organisation and translate it into operational objectives for current role. Ability to look at the bigger picture of the business strategy. Business
Candidate must be efficient in English business writing and elocutions. Must be able to listen efficiently and summarize Root Cause discussions in clear and impactful reports. Have sound knowledge of Banking Industry in General in Retail, Transactional and Financial Market businesses. Processes
Familiarity with Incident, Problem and Change Management processes. People & Talent
Exemplary behaviours as individual contributor, team player and take leadership and accountability. Charter self-development plans understanding skills and areas of further development as part of performance planning. Risk Management
Adhere to the KPIs, ORFs and SLA committed by the organisation. Governance
Adhere to all aspect of data quality, governance of global processes, audit and assurance. Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders
As designated in this global coverage role. Skills and Experience
Problem Management Process, Known Error Database, Regulatory Guideline, ServiceNow Tool, Incident & Change Management, Business Writing and Elocutions, Technology Infrastructure – Operating Systems (UNIX, Windows), Database, Network and Cloud. About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Senior Manager, Problem Management
Kuala Lumpur, Kuala Lumpur
Standard Chartered
Posted 16 days ago
Job Viewed
Job Description
Overview
Job Description for a Problem Management role focusing on investigating problems, root cause analysis, and reporting within the ServiceNow ITSM environment. The role includes coordinating problems, tasks and known errors, and participating in service improvement initiatives. Responsibilities
Lead, facilitate and follow up on the investigation of problems, via root cause analysis (following on from incidents) and produce investigative reports. Assume the role of Problem Coordinator in the Problem Management process. Record, coordinate, and report Problems, Tasks and Known Errors in the Source of Records (ServiceNow ITSM) including: Problem Logging; Problem Investigation & diagnosis; Post Incident Review Evaluation; Impact details Evaluation; RCA stakeholders Identification; Steer RCA meetings; Root cause and RCA actions conclusion; Risk identification and escalation; Repeat Incident Analysis. Participate in or lead Service Improvement Plans (SIPs). Strategy
Able to articulate the Objectives of the Organisation and translate it into operational objectives for the current role. Ability to look at the bigger picture of the business strategy. Business
Candidate must be efficient in English business writing and elocutions. Must be able to listen efficiently and summarize Root Cause discussions in clear and impactful reports. Have sound knowledge of Banking Industry in general in Retail, Transactional and Financial Market businesses. Processes
Familiarity with Incident, Problem and Change Management processes. People & Talent
Exemplary behaviours as individual contributor, team player and take leadership and accountability. Charter self-development plans understanding skills and areas of further development as part of performance planning. Risk Management
Adhere to the KPIs, ORFs and SLA committed by the organisation. Governance
Adhere to all aspects of data quality, governance of global processes, audit and assurance. Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders
As designated in this global coverage role Skills And Experience
Problem Management Process Known Error Database Regulatory Guideline ServiceNow Tool Incident & Change Management Business Writing and Elocutions Technology Infrastructure – Operating Systems (UNIX, Windows), Database, Network and Cloud About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and self-help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries Banking
#J-18808-Ljbffr
Job Description for a Problem Management role focusing on investigating problems, root cause analysis, and reporting within the ServiceNow ITSM environment. The role includes coordinating problems, tasks and known errors, and participating in service improvement initiatives. Responsibilities
Lead, facilitate and follow up on the investigation of problems, via root cause analysis (following on from incidents) and produce investigative reports. Assume the role of Problem Coordinator in the Problem Management process. Record, coordinate, and report Problems, Tasks and Known Errors in the Source of Records (ServiceNow ITSM) including: Problem Logging; Problem Investigation & diagnosis; Post Incident Review Evaluation; Impact details Evaluation; RCA stakeholders Identification; Steer RCA meetings; Root cause and RCA actions conclusion; Risk identification and escalation; Repeat Incident Analysis. Participate in or lead Service Improvement Plans (SIPs). Strategy
Able to articulate the Objectives of the Organisation and translate it into operational objectives for the current role. Ability to look at the bigger picture of the business strategy. Business
Candidate must be efficient in English business writing and elocutions. Must be able to listen efficiently and summarize Root Cause discussions in clear and impactful reports. Have sound knowledge of Banking Industry in general in Retail, Transactional and Financial Market businesses. Processes
Familiarity with Incident, Problem and Change Management processes. People & Talent
Exemplary behaviours as individual contributor, team player and take leadership and accountability. Charter self-development plans understanding skills and areas of further development as part of performance planning. Risk Management
Adhere to the KPIs, ORFs and SLA committed by the organisation. Governance
Adhere to all aspects of data quality, governance of global processes, audit and assurance. Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders
As designated in this global coverage role Skills And Experience
Problem Management Process Known Error Database Regulatory Guideline ServiceNow Tool Incident & Change Management Business Writing and Elocutions Technology Infrastructure – Operating Systems (UNIX, Windows), Database, Network and Cloud About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and self-help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries Banking
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Senior Analyst - IT Problem Management
Kuala Lumpur, Kuala Lumpur
Marsh McLennan
Posted 13 days ago
Job Viewed
Job Description
Senior Analyst - IT Problem Management We are seeking a talented individual to join our
Problem Management
team at
Marsh & McLennan Asia Business Services (MMABS) . This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. It is a hybrid role that requires working according to the respective team’s arrangement.
Responsibilities
Ensures data accuracy and facilitates reporting on problem trends within the organization.
Analyzes and addresses weaknesses to improve overall service delivery.
Requires a strong understanding of IT service management, data analysis, and problem-solving.
Identifies data quality issues and resolves problem records promptly.
Detects process gaps and alerts Problem Managers to anomalies for resolution.
Collaborate closely with a team of Problem Management colleagues, leveraging experience as an IT Problem Manager to enhance team performance.
Undertake data validation of problem records and problem tasks.
Work closely with IT teams to prioritize and address problem tickets, ensuring timely resolution and prevention of recurring incidents.
Utilize reporting tools such as Power BI to generate accurate and insightful reports on major incident trends, highlighting areas for improvement and reducing the number of major incidents.
Generate Problem Management reports for dissemination, providing information to aid interpretation and effectively utilize report contents.
Contribute to the identification of automation opportunities within Problem Management processes.
Continue to develop presentation, communication, and facilitation skills to effectively engage with stakeholders.
Qualifications
At least a Bachelor’s degree with 4 years of working experience, with proven ability in Problem Management.
Experience in applications, databases, infrastructure, or other related technology support role.
Strong problem-solving abilities, with the capacity to think innovatively and adapt quickly.
Experience using an IT Service Management tool, such as ServiceNow, with an understanding of reporting modules.
Ability to work collaboratively with some supervision.
Proficiency in analyzing problems using reports and statistics to identify trends and implement mitigating actions.
What Makes You Stand Out
Strong critical incident and change management experience.
Background with SDLC, quality standards, and service management processes.
Excellent interpersonal skills to effectively interact with technical resources from multiple organizations for collaborative tasks.
Familiarity with AI technologies, such as ChatGPT or similar natural language processing models.
Experience in the insurance, consulting, or wider financial services sector.
Seniority level Not Applicable
Employment type Full-time
Job function Information Technology
Industries Financial Services and Insurance
EEO Statement Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. Marsh McLennan (NYSE: MMC) is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
#J-18808-Ljbffr
Problem Management
team at
Marsh & McLennan Asia Business Services (MMABS) . This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. It is a hybrid role that requires working according to the respective team’s arrangement.
Responsibilities
Ensures data accuracy and facilitates reporting on problem trends within the organization.
Analyzes and addresses weaknesses to improve overall service delivery.
Requires a strong understanding of IT service management, data analysis, and problem-solving.
Identifies data quality issues and resolves problem records promptly.
Detects process gaps and alerts Problem Managers to anomalies for resolution.
Collaborate closely with a team of Problem Management colleagues, leveraging experience as an IT Problem Manager to enhance team performance.
Undertake data validation of problem records and problem tasks.
Work closely with IT teams to prioritize and address problem tickets, ensuring timely resolution and prevention of recurring incidents.
Utilize reporting tools such as Power BI to generate accurate and insightful reports on major incident trends, highlighting areas for improvement and reducing the number of major incidents.
Generate Problem Management reports for dissemination, providing information to aid interpretation and effectively utilize report contents.
Contribute to the identification of automation opportunities within Problem Management processes.
Continue to develop presentation, communication, and facilitation skills to effectively engage with stakeholders.
Qualifications
At least a Bachelor’s degree with 4 years of working experience, with proven ability in Problem Management.
Experience in applications, databases, infrastructure, or other related technology support role.
Strong problem-solving abilities, with the capacity to think innovatively and adapt quickly.
Experience using an IT Service Management tool, such as ServiceNow, with an understanding of reporting modules.
Ability to work collaboratively with some supervision.
Proficiency in analyzing problems using reports and statistics to identify trends and implement mitigating actions.
What Makes You Stand Out
Strong critical incident and change management experience.
Background with SDLC, quality standards, and service management processes.
Excellent interpersonal skills to effectively interact with technical resources from multiple organizations for collaborative tasks.
Familiarity with AI technologies, such as ChatGPT or similar natural language processing models.
Experience in the insurance, consulting, or wider financial services sector.
Seniority level Not Applicable
Employment type Full-time
Job function Information Technology
Industries Financial Services and Insurance
EEO Statement Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. Marsh McLennan (NYSE: MMC) is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Senior Analyst - IT Problem Management
Kuala Lumpur, Kuala Lumpur
Marsh McLennan
Posted 16 days ago
Job Viewed
Job Description
Marsh McLennan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Senior Analyst - IT Problem Management We are seeking a talented individual to join our Problem Management team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. It is a hybrid role that requires working according to the respective team’s arrangement.
Responsibilities
Ensures data accuracy and facilitates reporting on problem trends within the organization.
Analyzes and addresses weaknesses to improve overall service delivery.
Identifies data quality issues and resolves problem records promptly.
Detects process gaps and alerts Problem Managers to anomalies for resolution.
Collaborate closely with a team of Problem Management colleagues, leveraging experience as an IT Problem Manager to enhance team performance.
Undertake data validation of problem records and problem tasks.
Work closely with IT teams to prioritize and address problem tickets, ensuring timely resolution and prevention of recurring incidents.
Utilize reporting tools such as Power BI to generate accurate and insightful reports on major incident trends, highlighting areas for improvement and reducing the number of major incidents.
Generate Problem Management reports for dissemination, providing information to aid interpretation and effectively utilize report contents.
Contribute to the identification of automation opportunities within Problem Management processes.
Continue to develop presentation, communication, and facilitation skills to effectively engage with stakeholders.
What you need to have
At least a Bachelor’s degree with 4 years of working experience, with proven ability in Problem Management.
Experience in applications, databases, infrastructure, or other related technology support role.
Strong problem-solving abilities, with the capacity to think innovatively and adapt quickly.
Experience using an IT Service Management tool, such as ServiceNow, with an understanding of reporting modules.
Ability to work collaboratively with some supervision.
Proficiency in analyzing problems using reports and statistics to identify trends and implement mitigating actions.
What makes you stand out
Strong critical incident and change management experience.
Background with SDLC, quality standards, and service management processes.
Excellent interpersonal skills to effectively interact with technical resources from multiple organizations for collaborative tasks.
Familiarity with AI technologies, such as ChatGPT or similar natural language processing models.
Experience in the insurance, consulting, or wider financial services sector.
Employer information Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
R_
#J-18808-Ljbffr
Senior Analyst - IT Problem Management We are seeking a talented individual to join our Problem Management team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. It is a hybrid role that requires working according to the respective team’s arrangement.
Responsibilities
Ensures data accuracy and facilitates reporting on problem trends within the organization.
Analyzes and addresses weaknesses to improve overall service delivery.
Identifies data quality issues and resolves problem records promptly.
Detects process gaps and alerts Problem Managers to anomalies for resolution.
Collaborate closely with a team of Problem Management colleagues, leveraging experience as an IT Problem Manager to enhance team performance.
Undertake data validation of problem records and problem tasks.
Work closely with IT teams to prioritize and address problem tickets, ensuring timely resolution and prevention of recurring incidents.
Utilize reporting tools such as Power BI to generate accurate and insightful reports on major incident trends, highlighting areas for improvement and reducing the number of major incidents.
Generate Problem Management reports for dissemination, providing information to aid interpretation and effectively utilize report contents.
Contribute to the identification of automation opportunities within Problem Management processes.
Continue to develop presentation, communication, and facilitation skills to effectively engage with stakeholders.
What you need to have
At least a Bachelor’s degree with 4 years of working experience, with proven ability in Problem Management.
Experience in applications, databases, infrastructure, or other related technology support role.
Strong problem-solving abilities, with the capacity to think innovatively and adapt quickly.
Experience using an IT Service Management tool, such as ServiceNow, with an understanding of reporting modules.
Ability to work collaboratively with some supervision.
Proficiency in analyzing problems using reports and statistics to identify trends and implement mitigating actions.
What makes you stand out
Strong critical incident and change management experience.
Background with SDLC, quality standards, and service management processes.
Excellent interpersonal skills to effectively interact with technical resources from multiple organizations for collaborative tasks.
Familiarity with AI technologies, such as ChatGPT or similar natural language processing models.
Experience in the insurance, consulting, or wider financial services sector.
Employer information Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
R_
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
VP, Service Management
Kuala Lumpur, Kuala Lumpur
Standard Chartered
Posted today
Job Viewed
Job Description
Overview
Role: Vice President of Services. Responsible for application service delivery in Global Functions, technology and business stakeholder management across Global functions, and ensuring service stability and governance to meet SLAs. Responsibilities
Application service delivery in Global Functions. Technology and business stakeholder management across Global functions. Meet SLAs and drive improved support performance through preventive measures. Identify and implement service improvement programs to improve overall stability of applications. Execute continuous improvement plans for proactive monitoring, housekeeping automation and capacity planning to proactively detect and avoid incidents. Production change management: manage changes to production/releases and rollouts with zero or minimal impact to stability. Impact assessment for dependent changes across surrounding systems, infrastructure and networking. Ensure compliance through governance and proper documentation of production changes (monitoring, recovery procedures, fallback plan, implementation plan, etc.). Problem management: analyze and prioritize fixes; collaborate with delivery counterparts for timely production problem resolution to minimize service degradation. Risk management: proactively identify and manage application risk with appropriate mitigations. Audit management: participate in internal and external audits initiated by stakeholders. Ensure disaster recovery and Business Continuity plans are up to date and ready. Publish monthly MIS related to incidents, problems, changes, risks, SIP and RCA actions to senior stakeholders. Cost management and cost-saving initiatives. Resource management: cross-training, knowledge management and people performance activities. Vendor management: measure vendor service delivery and resources. Flexible hours as required to maintain production stability with 100% individual contribution. Hands-on SRE skills to analyze and perform break fixes. Situational management for high-priority incidents with proactive stakeholder communication and recovery progress updates. Conduct RCA and track prevention actions. Application risk and audit management and drive SRE transformation/scorecard improvements. Service review: conduct thematic analysis and automate to reduce toil. Articulate technical problems and solutions; prepare weekly/monthly reports. Implement SRE principles: reliability, operability, observability and scalability; measure availability, error budget, SLI/SLO. Collaborate with delivery engineering and business operations to ensure non-functional maintenance requirements are addressed. Contribute to planning and implementation of software and hardware upgrades. Communicate, escalate and coordinate platform issues pro-actively with vendors and users. Partner with senior leaders to drive strategic priorities, performance management reporting and analytics through high-quality MI and stakeholder engagement. Drive process improvement, efficiency and resolution of core business issues; maintain stakeholder escalation handling. Promote continuous productivity improvements and build a future-ready workforce aligned with company values. Qualifications
Field of Study: Computer Science / Engineering. Degree: Bachelor or Master Degree. Business communication and stakeholder management skills. Audit, risk and governance knowledge; ITSM process proficiency. Strong analytical, written and spoken English; business writing and presentation skills. About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. Our purpose is to drive commerce and prosperity through our diversity, and we commit to being here for good.
#J-18808-Ljbffr
Role: Vice President of Services. Responsible for application service delivery in Global Functions, technology and business stakeholder management across Global functions, and ensuring service stability and governance to meet SLAs. Responsibilities
Application service delivery in Global Functions. Technology and business stakeholder management across Global functions. Meet SLAs and drive improved support performance through preventive measures. Identify and implement service improvement programs to improve overall stability of applications. Execute continuous improvement plans for proactive monitoring, housekeeping automation and capacity planning to proactively detect and avoid incidents. Production change management: manage changes to production/releases and rollouts with zero or minimal impact to stability. Impact assessment for dependent changes across surrounding systems, infrastructure and networking. Ensure compliance through governance and proper documentation of production changes (monitoring, recovery procedures, fallback plan, implementation plan, etc.). Problem management: analyze and prioritize fixes; collaborate with delivery counterparts for timely production problem resolution to minimize service degradation. Risk management: proactively identify and manage application risk with appropriate mitigations. Audit management: participate in internal and external audits initiated by stakeholders. Ensure disaster recovery and Business Continuity plans are up to date and ready. Publish monthly MIS related to incidents, problems, changes, risks, SIP and RCA actions to senior stakeholders. Cost management and cost-saving initiatives. Resource management: cross-training, knowledge management and people performance activities. Vendor management: measure vendor service delivery and resources. Flexible hours as required to maintain production stability with 100% individual contribution. Hands-on SRE skills to analyze and perform break fixes. Situational management for high-priority incidents with proactive stakeholder communication and recovery progress updates. Conduct RCA and track prevention actions. Application risk and audit management and drive SRE transformation/scorecard improvements. Service review: conduct thematic analysis and automate to reduce toil. Articulate technical problems and solutions; prepare weekly/monthly reports. Implement SRE principles: reliability, operability, observability and scalability; measure availability, error budget, SLI/SLO. Collaborate with delivery engineering and business operations to ensure non-functional maintenance requirements are addressed. Contribute to planning and implementation of software and hardware upgrades. Communicate, escalate and coordinate platform issues pro-actively with vendors and users. Partner with senior leaders to drive strategic priorities, performance management reporting and analytics through high-quality MI and stakeholder engagement. Drive process improvement, efficiency and resolution of core business issues; maintain stakeholder escalation handling. Promote continuous productivity improvements and build a future-ready workforce aligned with company values. Qualifications
Field of Study: Computer Science / Engineering. Degree: Bachelor or Master Degree. Business communication and stakeholder management skills. Audit, risk and governance knowledge; ITSM process proficiency. Strong analytical, written and spoken English; business writing and presentation skills. About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. Our purpose is to drive commerce and prosperity through our diversity, and we commit to being here for good.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
VP, Service Management
Kuala Lumpur, Kuala Lumpur
Standard Chartered
Posted 7 days ago
Job Viewed
Job Description
Job Summary
Application service delivery in Global Functions.
Technology and business stakeholder management across Global functions.
Meeting SLAs and improve on support performance by focusing on preventive measures.
Identify and implement the service improvement programs to improve overall stability of the application(s).
Continuous improvement plan execution on proactive monitoring, housekeeping automation and capacity planning to proactively detect and avoid incidents.
Production Change management - Accountable for managing the changes getting onto production / application releases and rollouts with zero or minimal impact to stability.
Impact assessment for dependent changes of the surround systems, infrastructure, networking etc.
Ensuring the adherence for compliance through appropriate governance such as proper documentation of all production changes (e.g. monitoring & recovery procedures, fall back plan, implementation plan etc.).
Problem management – Analyse and prioritize the application fixes. Collaborate with delivery counterparts for production problem fixes in a timely manner to minimise service degradation.
Risk management - Proactively identify and manage the application risk through appropriate mitigation controls.
Audit Management – Participate and manage the internal and external technology and business stakeholders-initiated audits.
Ensure Disaster recovery procedure / plan and Business Continuity management plan are up to date and be ready for anytime.
Publish monthly MIS related to incident, problem, change trends along with Risk, SIP and RCA Action Items to senior stakeholders.
Cost management – Participate and contribute for cost save initiatives.
Resource management - Cross-training, knowledge management and people performance management activities
Vendor Management – Measure the vendors service delivery and resources.
Expected to work on flexible hours that the situation demands with 100% individual contribution deliver production stability.
Technically hands-on with SRE skills for analyse and do the break fixes.
Do situation management for high priority incidents and stakeholder communication with technical information on the recovery progress.
Conduct RCA and track the prevention actions.
Applications risk and audit management and drive the SRE transformation / scorecard improvements.
Service review - Conduct thematic analysis and automate to reduce the toils.
Ability to clearly articulate the technical problems and solutions. Prepare weekly / monthly reports.
Implement SRE principles – Reliability, operability, observability and scalability and enable the measurements for availability, error budget, SLI & SLO.
Work with delivery engineering and business operations to ensure non functional maintenance requirements of systems are completely taken care.
Contribute to planning and implementation of software and hardware upgrades
Communicate / escalate and co-ordinate for platform issues pro-actively with vendors and users
Partner with senior leaders to drive and deliver on strategic priorities, performance management reporting and analytics though high-quality MI and stakeholder engagement
Driving process improvement, efficiency and resolving core business issues in the team.
Stakeholder management and escalation handling.
Continuous improvement in Productivity to drive the efficiencies in the team.
Strong leadership capabilities to build future-ready workforce and leverage an internal bank-wide network to facilitate and the role responsibilities always Upholding the Values of the Group and Company.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the (country / business unit / function/XXX (team) to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.) *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• (Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation).
(Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries)
• Serve as a Director of the Board of (insert name of entities)
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Other Responsibilities Embed Here for good and Group’s brand and values in XXX (country / business unit / team); Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); (List all responsibilities associated with the role)
Skills and Experience
Business communication
Stakeholder Management
Audit, Risk and governance
Continuous Service improvement programme management
ITSM process
Good Analysing skills command over written and spoken English
Business writing / presentation skills
Qualifications Field of Study:
Computer Science / Engineering
Certification:
Bachelor Degree / Master Degree
About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
#J-18808-Ljbffr
Application service delivery in Global Functions.
Technology and business stakeholder management across Global functions.
Meeting SLAs and improve on support performance by focusing on preventive measures.
Identify and implement the service improvement programs to improve overall stability of the application(s).
Continuous improvement plan execution on proactive monitoring, housekeeping automation and capacity planning to proactively detect and avoid incidents.
Production Change management - Accountable for managing the changes getting onto production / application releases and rollouts with zero or minimal impact to stability.
Impact assessment for dependent changes of the surround systems, infrastructure, networking etc.
Ensuring the adherence for compliance through appropriate governance such as proper documentation of all production changes (e.g. monitoring & recovery procedures, fall back plan, implementation plan etc.).
Problem management – Analyse and prioritize the application fixes. Collaborate with delivery counterparts for production problem fixes in a timely manner to minimise service degradation.
Risk management - Proactively identify and manage the application risk through appropriate mitigation controls.
Audit Management – Participate and manage the internal and external technology and business stakeholders-initiated audits.
Ensure Disaster recovery procedure / plan and Business Continuity management plan are up to date and be ready for anytime.
Publish monthly MIS related to incident, problem, change trends along with Risk, SIP and RCA Action Items to senior stakeholders.
Cost management – Participate and contribute for cost save initiatives.
Resource management - Cross-training, knowledge management and people performance management activities
Vendor Management – Measure the vendors service delivery and resources.
Expected to work on flexible hours that the situation demands with 100% individual contribution deliver production stability.
Technically hands-on with SRE skills for analyse and do the break fixes.
Do situation management for high priority incidents and stakeholder communication with technical information on the recovery progress.
Conduct RCA and track the prevention actions.
Applications risk and audit management and drive the SRE transformation / scorecard improvements.
Service review - Conduct thematic analysis and automate to reduce the toils.
Ability to clearly articulate the technical problems and solutions. Prepare weekly / monthly reports.
Implement SRE principles – Reliability, operability, observability and scalability and enable the measurements for availability, error budget, SLI & SLO.
Work with delivery engineering and business operations to ensure non functional maintenance requirements of systems are completely taken care.
Contribute to planning and implementation of software and hardware upgrades
Communicate / escalate and co-ordinate for platform issues pro-actively with vendors and users
Partner with senior leaders to drive and deliver on strategic priorities, performance management reporting and analytics though high-quality MI and stakeholder engagement
Driving process improvement, efficiency and resolving core business issues in the team.
Stakeholder management and escalation handling.
Continuous improvement in Productivity to drive the efficiencies in the team.
Strong leadership capabilities to build future-ready workforce and leverage an internal bank-wide network to facilitate and the role responsibilities always Upholding the Values of the Group and Company.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the (country / business unit / function/XXX (team) to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.) *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• (Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation).
(Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries)
• Serve as a Director of the Board of (insert name of entities)
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Other Responsibilities Embed Here for good and Group’s brand and values in XXX (country / business unit / team); Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); (List all responsibilities associated with the role)
Skills and Experience
Business communication
Stakeholder Management
Audit, Risk and governance
Continuous Service improvement programme management
ITSM process
Good Analysing skills command over written and spoken English
Business writing / presentation skills
Qualifications Field of Study:
Computer Science / Engineering
Certification:
Bachelor Degree / Master Degree
About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
IT Service Management
Kuala Lumpur, Kuala Lumpur
Nexperia
Posted 16 days ago
Job Viewed
Job Description
About the role
The IT Service Management (ITSM) Engineer is responsible for designing, implementing, and maintaining IT service management processes and tools across Nexperia’s global IT organization. This role ensures consistent service delivery, supports incident and problem resolution, and drives continuous improvement in IT operations. The ITSM Engineer collaborates with internal teams and external partners to enhance service quality and user experience.
What you will do Design and maintain ITSM processes including Incident, Problem, Change, and Request Management. Configure and manage ITSM tools (e.g., ServiceNow) to support service workflows and reporting. Monitor service performance and ensure adherence to SLAs and KPIs. Coordinate with IT support teams and vendors to resolve service issues and improve response times. Develop and maintain service documentation, knowledge base articles, and process guides. Conduct root cause analysis and implement corrective actions for recurring issues. Support service reviews, audits, and compliance activities. Drive continuous improvement initiatives to enhance service delivery and user satisfaction. Provide training and guidance to IT staff on ITSM processes and tools. Collaborate with cybersecurity, infrastructure, and application teams to ensure integrated service management.
What you will need Bachelor’s degree in Information Technology, Computer Science, or related field With 7+ years of experience in IT service management or IT operations roles ITIL certification (Foundation or higher) is preferred. Experience in a global enterprise environment is beneficial. Strong understanding of ITIL framework and ITSM best practices. Experience with ITSM platforms such as ServiceNow, BMC Remedy, or similar. Analytical skills for incident and problem resolution. Excellent communication and collaboration abilities. Ability to manage multiple priorities and work in a global environment. Process-oriented mindset with attention to detail. Experience in service reporting and performance analysis. Knowledge of service governance and compliance requirements. Accountable for the effective operation and continuous improvement of IT service management processes and tools across Nexperia’s IT organization. As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested. In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030. About Us
Nexperia
is a world-class company in semiconductor development and in-house production. A proven global player with an entrepreneurial mentality. At our core is an 12,000+ strong international network with a singular focus. Built on passion and commitment to our work, belief in our goals and a drive to succeed regardless of the challenges we face. We support, reward and challenge individuals equally, in a dynamic and energetic environment. Looking to push boundaries in a company where your talents can shine? Join TeamNexperia.
Company Video
Are you already an Employee of TeamNexperia?
#J-18808-Ljbffr
The IT Service Management (ITSM) Engineer is responsible for designing, implementing, and maintaining IT service management processes and tools across Nexperia’s global IT organization. This role ensures consistent service delivery, supports incident and problem resolution, and drives continuous improvement in IT operations. The ITSM Engineer collaborates with internal teams and external partners to enhance service quality and user experience.
What you will do Design and maintain ITSM processes including Incident, Problem, Change, and Request Management. Configure and manage ITSM tools (e.g., ServiceNow) to support service workflows and reporting. Monitor service performance and ensure adherence to SLAs and KPIs. Coordinate with IT support teams and vendors to resolve service issues and improve response times. Develop and maintain service documentation, knowledge base articles, and process guides. Conduct root cause analysis and implement corrective actions for recurring issues. Support service reviews, audits, and compliance activities. Drive continuous improvement initiatives to enhance service delivery and user satisfaction. Provide training and guidance to IT staff on ITSM processes and tools. Collaborate with cybersecurity, infrastructure, and application teams to ensure integrated service management.
What you will need Bachelor’s degree in Information Technology, Computer Science, or related field With 7+ years of experience in IT service management or IT operations roles ITIL certification (Foundation or higher) is preferred. Experience in a global enterprise environment is beneficial. Strong understanding of ITIL framework and ITSM best practices. Experience with ITSM platforms such as ServiceNow, BMC Remedy, or similar. Analytical skills for incident and problem resolution. Excellent communication and collaboration abilities. Ability to manage multiple priorities and work in a global environment. Process-oriented mindset with attention to detail. Experience in service reporting and performance analysis. Knowledge of service governance and compliance requirements. Accountable for the effective operation and continuous improvement of IT service management processes and tools across Nexperia’s IT organization. As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested. In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030. About Us
Nexperia
is a world-class company in semiconductor development and in-house production. A proven global player with an entrepreneurial mentality. At our core is an 12,000+ strong international network with a singular focus. Built on passion and commitment to our work, belief in our goals and a drive to succeed regardless of the challenges we face. We support, reward and challenge individuals equally, in a dynamic and energetic environment. Looking to push boundaries in a company where your talents can shine? Join TeamNexperia.
Company Video
Are you already an Employee of TeamNexperia?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Problem management Jobs in Malaysia !
6
Service Management Coordinator
Kuala Lumpur, Kuala Lumpur
Businesslist
Posted 16 days ago
Job Viewed
Job Description
Oversee daily operations of the Service Delivery Center to ensure efficient service delivery. Manage customer queries and complaints, ensuring timely and effective resolution. Collaborate with internal teams to optimize service processes and workflows. Monitor performance metrics to identify areas for improvement and implement solutions. Develop and maintain strong relationships with key stakeholders and clients. Support the implementation of new tools and technologies to enhance service delivery. Ensure compliance with company policies and industry regulations. Provide regular reports on service performance and customer satisfaction. The Successful Applicant A successful Service Management Coordinator (Japanese Speaker) should have: Candidates with 2-3 years of service coordination experience, preferably in an IT services environment, or other relevant coordination roles, are preferred. Proficiency in Japanese (N1-N2) and English (speak, read and write); Mandarin will be an added advantage. Proficiency in managing service delivery processes and resolving customer issues. Knowledge of performance metrics and reporting tools. Ability to work collaboratively with internal teams and external stakeholders. Excellent problem-solving and organizational skills. Familiarity with industry regulations and best practices. What's on Offer
Hybrid working arrangement Opportunities for growth and professional development. Supportive and collaborative company culture. Exposure to cutting-edge tools and technologies in the Technology & Telecoms industry.
If you are passionate about customer service and looking for a challenging yet rewarding role in Malaysia, we encourage you to apply! ContactYin Ern NgoQuote job refJN- Phone number #J-18808-Ljbffr
Hybrid working arrangement Opportunities for growth and professional development. Supportive and collaborative company culture. Exposure to cutting-edge tools and technologies in the Technology & Telecoms industry.
If you are passionate about customer service and looking for a challenging yet rewarding role in Malaysia, we encourage you to apply! ContactYin Ern NgoQuote job refJN- Phone number #J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
IT Service Management
Kuala Lumpur, Kuala Lumpur
Nexperia
Posted 16 days ago
Job Viewed
Job Description
Nexperia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia About The Role
The IT Service Management (ITSM) Engineer is responsible for designing, implementing, and maintaining IT service management processes and tools across Nexperia’s global IT organization. This role ensures consistent service delivery, supports incident and problem resolution, and drives continuous improvement in IT operations. The ITSM Engineer collaborates with internal teams and external partners to enhance service quality and user experience. What You Will Do
Design and maintain ITSM processes including Incident, Problem, Change, and Request Management. Configure and manage ITSM tools (e.g., ServiceNow) to support service workflows and reporting. Monitor service performance and ensure adherence to SLAs and KPIs. Coordinate with IT support teams and vendors to resolve service issues and improve response times. Develop and maintain service documentation, knowledge base articles, and process guides. Conduct root cause analysis and implement corrective actions for recurring issues. Support service reviews, audits, and compliance activities. Drive continuous improvement initiatives to enhance service delivery and user satisfaction. Provide training and guidance to IT staff on ITSM processes and tools. Collaborate with cybersecurity, infrastructure, and application teams to ensure integrated service management. What You Will Need
Bachelor’s degree in Information Technology, Computer Science, or related field With 7+ years of experience in IT service management or IT operations roles ITIL certification (Foundation or higher) is preferred. Experience in a global enterprise environment is beneficial. Strong understanding of ITIL framework and ITSM best practices. Experience with ITSM platforms such as ServiceNow, BMC Remedy, or similar. Analytical skills for incident and problem resolution. Excellent communication and collaboration abilities. Ability to manage multiple priorities and work in a global environment. Process-oriented mindset with attention to detail. Experience in service reporting and performance analysis. Knowledge of service governance and compliance requirements. Accountable for the effective operation and continuous improvement of IT service management processes and tools across Nexperia's IT organization. D&I Statement
As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested. In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Semiconductor Manufacturing
#J-18808-Ljbffr
The IT Service Management (ITSM) Engineer is responsible for designing, implementing, and maintaining IT service management processes and tools across Nexperia’s global IT organization. This role ensures consistent service delivery, supports incident and problem resolution, and drives continuous improvement in IT operations. The ITSM Engineer collaborates with internal teams and external partners to enhance service quality and user experience. What You Will Do
Design and maintain ITSM processes including Incident, Problem, Change, and Request Management. Configure and manage ITSM tools (e.g., ServiceNow) to support service workflows and reporting. Monitor service performance and ensure adherence to SLAs and KPIs. Coordinate with IT support teams and vendors to resolve service issues and improve response times. Develop and maintain service documentation, knowledge base articles, and process guides. Conduct root cause analysis and implement corrective actions for recurring issues. Support service reviews, audits, and compliance activities. Drive continuous improvement initiatives to enhance service delivery and user satisfaction. Provide training and guidance to IT staff on ITSM processes and tools. Collaborate with cybersecurity, infrastructure, and application teams to ensure integrated service management. What You Will Need
Bachelor’s degree in Information Technology, Computer Science, or related field With 7+ years of experience in IT service management or IT operations roles ITIL certification (Foundation or higher) is preferred. Experience in a global enterprise environment is beneficial. Strong understanding of ITIL framework and ITSM best practices. Experience with ITSM platforms such as ServiceNow, BMC Remedy, or similar. Analytical skills for incident and problem resolution. Excellent communication and collaboration abilities. Ability to manage multiple priorities and work in a global environment. Process-oriented mindset with attention to detail. Experience in service reporting and performance analysis. Knowledge of service governance and compliance requirements. Accountable for the effective operation and continuous improvement of IT service management processes and tools across Nexperia's IT organization. D&I Statement
As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested. In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Semiconductor Manufacturing
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Head of Service Management
Kuching, Sarawak
SACOFA Sdn Bhd.
Posted 3 days ago
Job Viewed
Job Description
About the role This full-time
Head of Service Management
role offers an exciting opportunity to lead the service management function within a dynamic telecommunications company. Based in
Kuching, Sarawak , the role is responsible for ensuring the delivery of high-quality services to customers and driving continuous improvement across service operations. What you’ll be doing
Design and execute a comprehensive customer success framework that reinforces the organisation’s strategic vision and enhances value delivery across the customer lifecycle. Lead the Program Management Office (PMO) and oversee the delivery of strategic initiatives, ensuring that all projects are executed on time, within scope, and to the highest quality standards. Serve as the primary liaison for key clients, fostering enduring relationships and ensuring alignment between customer expectations and service outcomes. Develop a deep understanding of the company’s solutions portfolio to effectively identify and capitalise on opportunities for upselling, cross-selling, renewals, and account growth. Champion continuous improvement initiatives by identifying operational inefficiencies and implementing best practices to elevate program governance and delivery effectiveness. Establish and strengthen strategic alliances with external partners, broadening the company’s ecosystem and enhancing competitive advantage. Undertake additional assignments and responsibilities as delegated by the immediate superior or relevant stakeholders in support of organisational priorities. What we’re looking for
A bachelor’s degree in business administration, engineering, or a related discipline; advanced degrees or certifications in project management or service excellence are an added advantage. Minimum of 15 years of professional experience, including at least 10 years in senior-level program or service management roles with proven leadership in complex environments. Demonstrated success in crafting and implementing customer‑centric strategies that drive engagement, loyalty, and business growth. Extensive experience in large‑scale project and change management, including cross‑functional coordination and enterprise‑level transformation initiatives. Strong strategic acumen with the ability to prioritise competing demands, manage risks, and align execution with corporate objectives. Proficiency in managing enterprise customer contracts, including SLA negotiation, billing structures, and performance metrics. In‑depth knowledge of service operations, support frameworks, and escalation protocols within high‑performance environments. Proven ability to develop and manage strategic partnerships and stakeholder relationships across multiple organisational levels. Exceptional communication, negotiation, and interpersonal skills, with the capability to influence and engage both internal and external stakeholders. Strong leadership capabilities with a demonstrated ability to lead, inspire, and develop high‑performing teams in a dynamic business setting. Sarawakian candidates are strongly encouraged to apply. What we offer
We are committed to creating an environment where our employees can thrive. We offer competitive remuneration, comprehensive benefits, and opportunities for professional development. Our focus on work‑life balance and well‑being ensures that our team members can achieve their full potential. About us
SACOFA is a telecommunications infrastructure provider based in Sarawak, Malaysia, dedicated to delivering reliable and innovative connectivity across the region. As a key contributor to Sarawak’s digital transformation, we provide quality infrastructure and services that connect communities and businesses. Application questions
Which of the following types of qualifications do you have? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Head of Service? How many years of project management experience do you have? How many years' experience do you have as a PMP Certified Project Manager? How many years' experience do you have as a Telecommunications Project Manager?
#J-18808-Ljbffr
Head of Service Management
role offers an exciting opportunity to lead the service management function within a dynamic telecommunications company. Based in
Kuching, Sarawak , the role is responsible for ensuring the delivery of high-quality services to customers and driving continuous improvement across service operations. What you’ll be doing
Design and execute a comprehensive customer success framework that reinforces the organisation’s strategic vision and enhances value delivery across the customer lifecycle. Lead the Program Management Office (PMO) and oversee the delivery of strategic initiatives, ensuring that all projects are executed on time, within scope, and to the highest quality standards. Serve as the primary liaison for key clients, fostering enduring relationships and ensuring alignment between customer expectations and service outcomes. Develop a deep understanding of the company’s solutions portfolio to effectively identify and capitalise on opportunities for upselling, cross-selling, renewals, and account growth. Champion continuous improvement initiatives by identifying operational inefficiencies and implementing best practices to elevate program governance and delivery effectiveness. Establish and strengthen strategic alliances with external partners, broadening the company’s ecosystem and enhancing competitive advantage. Undertake additional assignments and responsibilities as delegated by the immediate superior or relevant stakeholders in support of organisational priorities. What we’re looking for
A bachelor’s degree in business administration, engineering, or a related discipline; advanced degrees or certifications in project management or service excellence are an added advantage. Minimum of 15 years of professional experience, including at least 10 years in senior-level program or service management roles with proven leadership in complex environments. Demonstrated success in crafting and implementing customer‑centric strategies that drive engagement, loyalty, and business growth. Extensive experience in large‑scale project and change management, including cross‑functional coordination and enterprise‑level transformation initiatives. Strong strategic acumen with the ability to prioritise competing demands, manage risks, and align execution with corporate objectives. Proficiency in managing enterprise customer contracts, including SLA negotiation, billing structures, and performance metrics. In‑depth knowledge of service operations, support frameworks, and escalation protocols within high‑performance environments. Proven ability to develop and manage strategic partnerships and stakeholder relationships across multiple organisational levels. Exceptional communication, negotiation, and interpersonal skills, with the capability to influence and engage both internal and external stakeholders. Strong leadership capabilities with a demonstrated ability to lead, inspire, and develop high‑performing teams in a dynamic business setting. Sarawakian candidates are strongly encouraged to apply. What we offer
We are committed to creating an environment where our employees can thrive. We offer competitive remuneration, comprehensive benefits, and opportunities for professional development. Our focus on work‑life balance and well‑being ensures that our team members can achieve their full potential. About us
SACOFA is a telecommunications infrastructure provider based in Sarawak, Malaysia, dedicated to delivering reliable and innovative connectivity across the region. As a key contributor to Sarawak’s digital transformation, we provide quality infrastructure and services that connect communities and businesses. Application questions
Which of the following types of qualifications do you have? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Head of Service? How many years of project management experience do you have? How many years' experience do you have as a PMP Certified Project Manager? How many years' experience do you have as a Telecommunications Project Manager?
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9