24 Principal Specialist jobs in Malaysia

Join to apply for the Finance Subject Matter Expert role at Jabil

5 days ago Be among the first 25 applicants

Join to apply for the Finance Subject Matter Expert role at Jabil

Job Summary

Typically, at a multi plant or regional level

Job Summary

Typically, at a multi plant or regional level

Working within the Finance Digital Transformation team this position is responsible for the execution of projects relating to improving the efficiency and effectiveness of the finance function. This will be achieved by focusing on the development and deployment of financial systems related to satisfying Corporate Financial Reporting requirements.

The role will cover education, process re-engineering and system application enhancement, with the implementation of top down/bottom up project initiatives.

Essential Duties And Responsibilities

• Serve as a technical resource for simple to moderately complex issues relating to financial related systems and tools, deferring to more senior team members on more complex issues.
• Support Site finance with any month end activities including, but not exclusively, relating to SAP, TM1 & myAnalytics. Help to ensure a successful and timely close.
• Support users in questions of moderate scope that require analysis and research of a variety of factors to solve.
• Coordinate and facilitate training for the plant in terms of new hires, new functionality and upgrades.
• Communicate all changes/enhancements to existing systems including upgrades to current systems.
• Understand standardized departmental functions, processes, procedures, and systems.
• Evaluate business systems and troubleshoot areas of concern.
• Introduce and support corporate provided/designed tools.
• Evaluate and monitor the current processes and tools to determine their ability to meet business needs.
• Provide support for the plant(s) for all system tools and related issues.
• Identify opportunities for enhancements.
• Detail requirements for enhancements with respect to more routine business development requests (via PR’s – Product Request) submitted by a functional area.
• Assist in the testing, validation, and rollout processes for new functionality, to include plant level training.
• Define and/or document business processes, policies and work instructions.
• Works under moderate supervision, receiving guidance on more complex issues from more senior team members. Exercises a moderate degree of discretion but relies on detailed instruction on complex or new projects or assignments.
  
  

Job Qualifications

KNOWLEDGE REQUIREMENTS

• Excellent communication skills as well as communicating within a multi-cultural, multi-functional environment
• Strong knowledge of Financial Systems, SAP, BW, TM1, myAnalytics & Controller
• Strong understanding of Jabil Financial Reporting process and policies
• Strong understanding of corporate and/or plant finance processes within Jabil.
• Knowledge of Jabil P&L Structure
• Advanced knowledge of SAP FICO a plus
• Knowledge of Lean Six Sigma Methodologies a plus
• Knowledge of U.S. Generally Accepted Accounting Principles (GAAP), International Financial Reporting Standards (IFRS), country-specific GAAP or other multi-country accounting experience is preferred, but not required.
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  
  

, BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Finance and Sales
• Industries Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at Jabil by 2x

Sign in to set job alerts for “Finance Specialist” roles. Analyst 1, Financial Controls • Operations Finance Manager Assistant (M/W) Club Med Resort Malaysia or overseas Executive - Finance Shared Service Master Data Specialist Finance Manager (M/W) Club Med Resort Malaysia or overseas

Bandar Prai (Mukim 1A), Penang, Malaysia 4 hours ago

Analyst 3, Financial Controls • Operations

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Join to apply for the

Finance Subject Matter Expert

role at

Jabil 5 days ago Be among the first 25 applicants Join to apply for the

Finance Subject Matter Expert

role at

Jabil Job Summary

Typically, at a multi plant or regional level Job Summary

Typically, at a multi plant or regional level

Working within the Finance Digital Transformation team this position is responsible for the execution of projects relating to improving the efficiency and effectiveness of the finance function. This will be achieved by focusing on the development and deployment of financial systems related to satisfying Corporate Financial Reporting requirements.

The role will cover education, process re-engineering and system application enhancement, with the implementation of top down/bottom up project initiatives.

Essential Duties And Responsibilities

Serve as a technical resource for simple to moderately complex issues relating to financial related systems and tools, deferring to more senior team members on more complex issues. Support Site finance with any month end activities including, but not exclusively, relating to SAP, TM1 & myAnalytics. Help to ensure a successful and timely close. Support users in questions of moderate scope that require analysis and research of a variety of factors to solve. Coordinate and facilitate training for the plant in terms of new hires, new functionality and upgrades. Communicate all changes/enhancements to existing systems including upgrades to current systems. Understand standardized departmental functions, processes, procedures, and systems. Evaluate business systems and troubleshoot areas of concern. Introduce and support corporate provided/designed tools. Evaluate and monitor the current processes and tools to determine their ability to meet business needs. Provide support for the plant(s) for all system tools and related issues. Identify opportunities for enhancements. Detail requirements for enhancements with respect to more routine business development requests (via PR’s – Product Request) submitted by a functional area. Assist in the testing, validation, and rollout processes for new functionality, to include plant level training. Define and/or document business processes, policies and work instructions. Works under moderate supervision, receiving guidance on more complex issues from more senior team members. Exercises a moderate degree of discretion but relies on detailed instruction on complex or new projects or assignments.

Job Qualifications

KNOWLEDGE REQUIREMENTS

Excellent communication skills as well as communicating within a multi-cultural, multi-functional environment Strong knowledge of Financial Systems, SAP, BW, TM1, myAnalytics & Controller Strong understanding of Jabil Financial Reporting process and policies Strong understanding of corporate and/or plant finance processes within Jabil. Knowledge of Jabil P&L Structure Advanced knowledge of SAP FICO a plus Knowledge of Lean Six Sigma Methodologies a plus Knowledge of U.S. Generally Accepted Accounting Principles (GAAP), International Financial Reporting Standards (IFRS), country-specific GAAP or other multi-country accounting experience is preferred, but not required. Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

, BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Finance and Sales Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Jabil by 2x Sign in to set job alerts for “Finance Specialist” roles.

Analyst 1, Financial Controls • Operations

Finance Manager Assistant (M/W) Club Med Resort Malaysia or overseas

Executive - Finance Shared Service Master Data Specialist

Finance Manager (M/W) Club Med Resort Malaysia or overseas

Bandar Prai (Mukim 1A), Penang, Malaysia 4 hours ago Analyst 3, Financial Controls • Operations

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Get AI-powered advice on this job and more exclusive features. Develop and implement manufacturing procedure, work instruction or one point lesson to enhance competency of shop floor team. Established production technical knowledge syllabus by each processes and steps to qualify shop floor team technical competencies. Provide expertise on food processing equipment, technologies, and methodologies. Identify opportunities for process improvements to enhance productivity, reduce waste, and optimise costs. Ensure strict adherence to food safety standards and food defence standards, including HACCP, ISO 22000, GMP, and local regulatory guidelines. Conduct regular audits on worker competency and provide training to ensure compliance with safety, quality and group policies. Collaborate with quality assurance teams to address any compliance gaps. Lead initiatives to explore new manufacturing technologies and trends within the food sector. Be part of the key stakeholders in company line expansions project and automation projects. Establish the right technical knowledge and operation procedures accordingly. Train and mentor manufacturing teams on best practices, technological advancements, and food safety protocols. Develop and deliver workshops to enhance technical knowledge across departments. Job Requirements: Bachelor’s degree in Food Science, Engineering, Manufacturing, or a related field. A minimum of 3 years of experience in food manufacturing, with a proven track record in operational improvement. Extensive knowledge of industry standards, compliance requirements, and modern manufacturing technologies. Strong analytical skills, with the ability to assess complex systems and implement effective solutions. Demonstrated ability to lead cross-functional teams and drive change. Exceptional written and verbal communication skills, with the ability to convey technical information to diverse stakeholders. Innovative mindset with the ability to tackle challenges in a fast-paced environment. Commitment to precision and accuracy in all manufacturing processes. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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Join to apply for the Subject Matter Expert (Medical Imaging) role at SUPA .

SUPA helps companies worldwide enhance generative AI with diverse human feedback through our data labeling, visualization, and insights platform. We build, reinforce, and generate labeled data for Computer Vision (CV) models across sectors like medical, construction, retail, and robotics.

The Role

SUPA has partnered with a renowned healthcare institution specializing in medical services, research, and innovation. We seek professionals with ultrasound imaging experience for thyroid conditions to develop cutting-edge AI models that will transform healthcare.

As a Subject Matter Expert, you will label ultrasound data accurately, refine project guidelines, and ensure high-quality annotations to improve AI model performance. Your expertise will enhance the diagnostic accuracy of thyroid detection in AI solutions.

Upon successful completion of the initial project phase, you may continue contributing as a Subject Matter Expert, overseeing project operations and providing advisory support under the Project Delivery Manager's guidance. This is a remote contract role.

Responsibilities

1. Precisely identify and label anatomical structures in ultrasound scans, including the thyroid, nodules, blood vessels, strap muscles, and trachea.
2. Follow project guidelines and standards set by the client.
3. Identify guideline exceptions and compile clarifying questions for the client.
4. Participate in client calls to facilitate communication between the team and the client.
5. Manage future participants with guidance, provide feedback, and host training sessions using proprietary annotation tools.

Ideal Profile

1. Medical degree with radiology or related experience.
2. Proficiency in diagnostic medical imaging, especially ultrasound, and willingness to learn new annotation tools.
3. Attention to detail in identifying structures and errors.
4. People management experience for building high-performing teams.
5. Fluency in English (written and verbal).
6. Availability for 5 hours/day over 3 days initially, with potential for extended hours.
7. Payment rate of USD15/hour for initial contributions.
8. High commitment to oversee the project from start to finish.
9. Strong critical thinking skills.
10. Maintain confidentiality of sensitive data.
11. Access to a computer and stable internet connection.

What’s on Offer?

• Impactful role in AI-driven healthcare solutions.
• Flexible, fully remote working options.
• Potential leadership opportunities in this medical project.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Healthcare Provider
• Industries: Hospitals, Healthcare, Medical Equipment Manufacturing

#J-18808-Ljbffr

Join to apply for the

Subject Matter Expert (Medical Imaging)

role at

SUPA .

SUPA helps companies worldwide enhance generative AI with diverse human feedback through our data labeling, visualization, and insights platform. We build, reinforce, and generate labeled data for Computer Vision (CV) models across sectors like medical, construction, retail, and robotics.

The Role SUPA has partnered with a renowned healthcare institution specializing in medical services, research, and innovation. We seek professionals with ultrasound imaging experience for thyroid conditions to develop cutting-edge AI models that will transform healthcare.

As a Subject Matter Expert, you will label ultrasound data accurately, refine project guidelines, and ensure high-quality annotations to improve AI model performance. Your expertise will enhance the diagnostic accuracy of thyroid detection in AI solutions.

Upon successful completion of the initial project phase, you may continue contributing as a Subject Matter Expert, overseeing project operations and providing advisory support under the Project Delivery Manager's guidance. This is a remote contract role.

Responsibilities

Precisely identify and label anatomical structures in ultrasound scans, including the thyroid, nodules, blood vessels, strap muscles, and trachea.

Follow project guidelines and standards set by the client.

Identify guideline exceptions and compile clarifying questions for the client.

Participate in client calls to facilitate communication between the team and the client.

Manage future participants with guidance, provide feedback, and host training sessions using proprietary annotation tools.

Ideal Profile

Medical degree with radiology or related experience.

Proficiency in diagnostic medical imaging, especially ultrasound, and willingness to learn new annotation tools.

Attention to detail in identifying structures and errors.

People management experience for building high-performing teams.

Fluency in English (written and verbal).

Availability for 5 hours/day over 3 days initially, with potential for extended hours.

Payment rate of USD15/hour for initial contributions.

High commitment to oversee the project from start to finish.

Strong critical thinking skills.

Maintain confidentiality of sensitive data.

Access to a computer and stable internet connection.

What’s on Offer?

Impactful role in AI-driven healthcare solutions.

Flexible, fully remote working options.

Potential leadership opportunities in this medical project.

Additional Details

Seniority level: Entry level

Employment type: Part-time

Job function: Healthcare Provider

Industries: Hospitals, Healthcare, Medical Equipment Manufacturing

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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives.

Responsibilities

• Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives

• Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.

• Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)

• Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)

• In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness

• Advise and train stakeholders on process and system.Deliver solution and process training and act as a point of contact for all training related topics

• Collaborate with other P&C chapters keep training materials and process documentation up to date

• Lead project streams or small projects or initiatives within the respective area

• Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Who you are

In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization.

You bring the following Experience:

• 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.

• Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment

• Ability to navigate complex HR Data structure

• Strong knowledge in business solutions like Workday and its business processes

• Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

#J-18808-Ljbffr

Subject Matter Expert - Employee Lifecycle Management page is loadedSubject Matter Expert - Employee Lifecycle Management Candidatar-se locations Petaling Jaya time type Tempo integral posted on Publicado ontem time left to apply Data de término: 31 de agosto de 2025 (22 dias restantes para se candidatar) job requisition id 202508-119968

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives.

Responsibilities

• Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives

• Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.

• Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)

• Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)

• In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness

• Advise and train stakeholders on process and system.Deliver solution and process training and act as a point of contact for all training related topics

• Collaborate with other P&C chapters keep training materials and process documentation up to date

• Lead project streams or small projects or initiatives within the respective area

• Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Who you are

In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization.

You bring the following Experience:

• 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.

• Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment

• Ability to navigate complex HR Data structure

• Strong knowledge in business solutions like Workday and its business processes

• Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

About Us #J-18808-Ljbffr

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position

The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business. As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives. Responsibilities Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives

Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.

Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)

Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)

In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness

Advise and train stakeholders on process and system.Deliver solution and process training and act as a point of contact for all training related topics

Collaborate with other P&C chapters keep training materials and process documentation up to date

Lead project streams or small projects or initiatives within the respective area

Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Who you are In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization. You bring the following Experience: 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.

Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment

Ability to navigate complex HR Data structure

Strong knowledge in business solutions like Workday and its business processes

Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

#J-18808-Ljbffr

Subject Matter Expert - Employee Lifecycle Management page is loaded Subject Matter Expert - Employee Lifecycle Management Candidatar-se locations Petaling Jaya time type Tempo integral posted on Publicado ontem time left to apply Data de término: 31 de agosto de 2025 (22 dias restantes para se candidatar) job requisition id 202508-119968 At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position

The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business. As a Employee Lifecycle Management Subject Matter Expert, you are responsible for coordinating complex P&C requests and being the internal escalation point for the ELM Specialists and Senior Specialist. In this role, you will be delivering training on systems, tools and processes, ensuring quality data maintenance by regular checks and assisting implementing corrective actions. In this position you will ensure that all relevant process documentation is up to date. The ELM SME also focuses on projects, system testing and continuous improvement initiatives. Responsibilities Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives

Manage service quality, addressing customer concerns, and ensuring compliance with regulations. Additionally, taking ownership of operations, meeting KPIs and SLAs, and developing proactive relationships with key stakeholders to focus on customer outcomes.

Execute system data maintenance and business process activities in support of P&C business processes (onboarding, movement, off boarding etc.)

Act as SPOC for internal escalations (Tier 2), support P&C chapters in system maintenance activities, and support operations in troubleshooting and in escalations to Tier 3 (IT/P&C)

In team assigned, support appropriate process execution, Servicing regulatory compliance / Audit readiness

Advise and train stakeholders on process and system.Deliver solution and process training and act as a point of contact for all training related topics

Collaborate with other P&C chapters keep training materials and process documentation up to date

Lead project streams or small projects or initiatives within the respective area

Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

Who you are In this role, you will be working within a team of Specialists and ELM Partners focusing on our customers and collaborating with teams across various functions and levels within the organization. You bring the following Experience: 3+ years of related experience in Employee Lifecycle Management Subject Matter Expert experience in a HR Shared Services Environment.

Deep knowledge of Employee Lifecycle Management with solid understanding of Shared Service Center Processes and environment

Ability to navigate complex HR Data structure

Strong knowledge in business solutions like Workday and its business processes

Fluent in English, additional languages a plus based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.

About Us #J-18808-Ljbffr