What Jobs are available for Presales Support in Malaysia?

Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.
Come make an impact every day at Zebra.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Intermediate to advanced level skills in Linux
Intermediate to advanced level skills in SQL or BigQuery
Knowledge or experience in SAAS products
Knowledge in Cloud environments (Azure/AWS) (GCP is preferable)
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.
Come make an impact every day at Zebra.
Resolves problems with customers via telephone, email or chat sessions using full technical product
knowledge and interpersonal skills. Troubleshoots and addresses highly complex issues as escalated by
the team. Supports the effective operation of the Technical Support Team.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
+ Resolves escalated and complex technical issues.
+ Develops and improves processes and tools and contribute to platform development.
+ Analyzes and prepares reports on effectiveness and efficiency of support center.
+ Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors.
+ Maintains contact with vendors and internal technical team.
+ Builds relationships with business leaders, technology business partners and customer support technicians.
+ Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers.
+ Demonstrates ability to support less experienced agents and serve as an escalation point
+ Demonstrates strong customer service, communication and problem solving skills
Qualifications:
Preferred Education
+ Bachelor's Degree or equivalent vocational qualification / experience
Preferred Work Experience (years)
+ 5-8 years of experience
Key Skills and Competencies
+ Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook
+ Customer service values / orientation
+ Solid professional work behaviors (attendance, teamwork, time management)
+ Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
+ Intermediate to advanced skills in delegation and follow up
+ Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: 10%
FLSA (U.S. only): Non-exempt
Physical requirements and working conditions will vary by position and should be described as
appropriate.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.
Come make an impact every day at Zebra.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Intermediate to advanced level skills in Linux
+ Intermediate to advanced level skills in SQL or BigQuery
+ Knowledge or experience in SAAS products
+ Knowledge in Cloud environments (Azure/AWS) (GCP is preferable)
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.
Come make an impact every day at Zebra.
Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.
Responsibilities:
+ Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
+ Diffuses upset customers
+ Fully documents customer interactions in real-time
+ Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
+ Identifies and escalates complex problems under direct supervision
+ Works on a limited variety of problems of limited scope using defined procedures and practices
+ Collaborates with fellow technicians and supervisor to solve problems
+ Familiarizes self with new technologies, products and platforms
Qualifications:
+ Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
+ 1-3 years demonstrated working experience required
+ Basic computer literacy with a working knowledge of the Microsoft Office Package
+ Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
+ Demonstrates strong customer service and communication skills
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Technical & Customer Support Specialist page is loaded# Technical & Customer Support Specialistlocations:

Shah Alamtime type:

Full timeposted on:

Posted Yesterdayjob requisition id:

JR Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.# **Job Responsibilities :**As a Technical & Customer Support Specialist for a leading payment gateway company, you will serve as the primary contact for merchants and partners, providing expert assistance with transaction processing, technical issues, and account support. This role requires a customer-focused individual with technical proficiency and a solid understanding of payment gateway operations to ensure a seamless payment experience for our clients.* Respond promptly to merchant inquiries related to payment processing, integration, settlement, transaction errors, and account management through various channels (email, phone, chat).* Provide merchants with instructions on setting up and configuring their payment gateway settings, including API integration, webhooks, and security configurations.* Diagnose and resolve technical issues such as failed transactions, integration errors, and API-related questions. Guide merchants through troubleshooting and provide clear, step-by-step instructions.* Assist merchants with documentation issues such as settlement reports, invoicing, etc., and provide the solutions and FAQs to help streamline support processes and provide merchants with accessible resources.* Troubleshoot and resolve any issues related to transaction processing delays, rejected payments, or gateway errors. Work with technical teams to identify and correct the underlying issues quickly, minimizing disruption to merchants.* Work closely with technical, business, risk, and underwriting teams to escalate complex issues and ensure timely resolution.* Track support metrics, such as response times, resolution rates, and customer satisfaction scores, and provide regular reports to management for performance review.* Take on assigned tasks as needed to support team objectives and maintain high standards of customer service quality.**Pre-Requisites :*** Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, in Computer Science/Information Technology or any equivalent.* Minimum 1-2 years in a customer support or helpdesk role, preferably in financial services, eCommerce, or payment processing.* Familiarity with payment processing systems, APIs, or ticketing systems (e.g., Freshdesk), and basic knowledge of eCommerce platforms or payment gateway is a plus.* Strong analytical skills and attention to detail in troubleshooting customer issues.* Strong customer service orientation, with the ability to communicate technical concepts effectively to non-technical users and maintain a positive customer experience.* Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely. Multilingual skills language is encouraged (Bahasa Malaysia, English, Mandarin languages).* Ability to manage multiple inquiries efficiently while maintaining a high standard of service.* Flexibility and adaptability to quickly learn new technologies and tools, as well as to navigate changing priorities and requirements.* Comfortable working in a fast-paced environment with evolving technology and procedures.* Empathetic and patient approach to customer service, with a commitment to resolving issues effectively.* Must be prepared to take on and complete appropriate duties as needed to support team objectives and maintain high standards of customer service quality.* Flexibility to work rotating shifts and extended hours when required* Fresh graduates are also encouraged to apply.* Willingness to work in I-City.# Pre-Requisites :At Razer, you'll be at the forefront of the most exciting industry in the world — gaming. Evolving forms of gaming require evolving forms of hardware, software and services. That’s where Razer comes in, offering innovative top-of-the-line products and services to allow gamers to fully immerse in the ultimate gaming experience.

Getting onboard Razer will place you on a global mission to bring gamers closer to the games they love. Razer is a place to do great work, offering you the opportunity to be a part of a global team across 11 countries. Whether you are a hardcore evangelist who breathe life to the latest and greatest gaming gear or a behind-the-scene hero who runs our global operations, you are assured of a career-changing quest that transcends time zones and culture with one single spell: For Gamers. By Gamers.

The journey towards phenomenal-ness won’t come easy. However, we will excel because gamers rely on teamwork. We achieve greatness because we are wicked problem-solvers and tenacious in clinching victories in all that we do. It is the team that makes Razer where it is today and will continue to bring Razer to even greater heights.

Razer is proud to be certified as a Great Place to Work in both United States and Singapore. This is a testament to our commitment to make your quest at Razer a rewarding one #J-18808-Ljbffr

Technical & Customer Support Specialist page is loaded# Technical & Customer Support Specialistlocations:

Shah Alamtime type:

Full timeposted on:

Posted Todayjob requisition id:

JR Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.# **Job Responsibilities :**As a Technical & Customer Support Specialist for a leading payment gateway company, you will serve as the primary contact for merchants and partners, providing expert assistance with transaction processing, technical issues, and account support. This role requires a customer-focused individual with technical proficiency and a solid understanding of payment gateway operations to ensure a seamless payment experience for our clients.* Respond promptly to merchant inquiries related to payment processing, integration, settlement, transaction errors, and account management through various channels (email, phone, chat).* Provide merchants with instructions on setting up and configuring their payment gateway settings, including API integration, webhooks, and security configurations.* Diagnose and resolve technical issues such as failed transactions, integration errors, and API-related questions. Guide merchants through troubleshooting and provide clear, step-by-step instructions.* Assist merchant with documentation issues such as settlement report, invoicing, etc. and provide the solutions, and FAQs to help streamline support processes and provide merchants with accessible resources.* Troubleshoot and resolve any issues related to transaction processing delays, rejected payments, or gateway errors. Work with technical teams to identify and correct the underlying issues quickly, minimizing disruption to merchants.* Work closely with technical, business, risk, and underwriting teams to escalate complex issues and ensure timely resolution.* Track support metrics, such as response times, resolution rates, and customer satisfaction scores, and provide regular reports to management for performance review.* Take on assigned tasks as needed to support team objectives and maintain high standards of customer service quality.Pre-Requisites :* Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, in Computer Science/Information Technology or any equivalent.* Minimum 1-2 years in a customer support or helpdesk role, preferably in financial services, eCommerce, or payment processing.* Familiarity with payment processing systems, APIs, or ticketing systems (e.g., Freshdesk), and basic knowledge of eCommerce platforms or payment gateway is a plus.* Strong analytical skills and attention to detail in troubleshooting customer issues.* Strong customer service orientation, with the ability to communicate technical concepts effectively to non-technical users and maintain a positive customer experience.* Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely. Multilingual skills language is encouraged (Bahasa Malaysia, English, Mandarin languages).* Ability to manage multiple inquiries efficiently while maintaining a high standard of service.* Flexibility and adaptability to quickly learn new technologies and tools, as well as to navigate changing priorities and requirements.* Comfortable working in a fast-paced environment with evolving technology and procedures.* Empathetic and patient approach to customer service, with a commitment to resolving issues effectively.* Must be prepared to take on and complete appropriate duties as needed to support team objectives and maintain high standards of customer service quality.* Flexibility to work rotating shifts and extended hours when required* Fresh graduates are also encouraged to apply.* Willingness to work in I-City.# Pre-Requisites :At Razer, you'll be at the forefront of the most exciting industry in the world — gaming. Evolving forms of gaming require evolving forms of hardware, software and services. That’s where Razer comes in, offering innovative top-of-the-line products and services to allow gamers to fully immerse in the ultimate gaming experience.

Getting onboard Razer will place you on a global mission to bring gamers closer to the games they love. Razer is a place to do great work, offering you the opportunity to be a part of a global team across 11 countries. Whether you are a hardcore evangelist who breathe life to the latest and greatest gaming gear or a behind-the-scene hero who runs our global operations, you are assured of a career-changing quest that transcends time zones and culture with one single spell: For Gamers. By Gamers.

The journey towards phenomenal-ness won’t come easy. However, we will excel because gamers rely on teamwork. We achieve greatness because we are wicked problem-solvers and tenacious in clinching victories in all that we do. It is the team that makes Razer where it is today and will continue to bring Razer to even greater heights.

Razer is proud to be certified as a Great Place to Work in both United States and Singapore. This is a testament to our commitment to make your quest at Razer a rewarding one #J-18808-Ljbffr

Customer Support Officer Department:

Customer Support

Employment Type:

Full Time

Location:

APAC-Malaysia

Description At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

Key Responsibilities

Respond promptly and effectively to any customer inquiries, requests and complaints received via phone, chat, e-mail or mail to achieve customer satisfaction

Competent in the use of company systems to support in treatment status and sales follow up

Collaborate with other departments to provide solutions for customers.

Identify and escalation issues that require additional attention.

Provide feedback to management on customer trends and recurring issues.

Support the sales and marketing department by entering marketing information and client contact details into the database. Proficient in using customer support phone systems, Salesforce, and the corporate website.

Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality

Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters

Stay up-to-date on company products, policies, and procedures.

Maintain a basic knowledge in orthodontic/dental concepts and topics

Skills, Knowledge & Expertise

Bachelor’s degree

3 to 5 years of experience in customer service

Ability to focus attention to detail

Ability to consistently follow through activities and projects to completion

Ability to perform in a fast-paced environment

Ability to act and speak with confidence

Ability to work independently and as part of a team

Excellent organizational and time management skills

Possess a service excellence mindset

Possess a strong customer focused orientation with good interpersonal skills

Proficiency in customer service software and strong computer skills.

Ability to communicate effectively and professionally and in a tactful manner with internal and external customer

Provide support to audit processes and quality management system as required

Willingness and ability to work on weekends as needed.

#J-18808-Ljbffr

Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements

Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer

Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses)

#J-18808-Ljbffr

Efficiently respond and communicate with clients to understand and service their needs via livechat Effectively analyse customer data to make appropriate recommendations and problem resolutions Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business Build rapport with clients and effectively diffuses conflict and opposition Contribute to team effort by accomplishing related results as needed Commit to meeting quality standards in processing customer adjustment Requirements

Proficiency speaking and writing in Bahasa (Malaysia) and English Able to identify ways of solving the problem and present the solution in a verbal and written manner Strong interpersonal skills High level of professionalism Attention to detail and punctuality Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.) Stable internet connection We offer

Working for a dynamically growing company Challenging but exciting tasks with our own product Trainee period 8 shifts of annual leave per year 8 shifts of sick leave per year Working on a shift schedule (day and night shifts) Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses) Apply for Customer Support Specialist

Full name Email Phone I have a link to a resume Attach a resume as a file I acknowledge that I have read, understood, and accepted the contents of the Privacy Notice , and I consent to the processing of my personal data as part of this application.

#J-18808-Ljbffr