What Jobs are available for Premium Travel in Malaysia?

Overview

Premium Travel & Lifestyle Consultant (Cantonese and English speakers) - Future Opportunities at American Express. American Express invites you to share your resume so you can be considered for future Premium Travel & Lifestyle Consultant opportunities in the Kuala Lumpur based Travel & Lifestyle organization. Areas of opportunities

Customer Service Reading Comprehension Negotiation Sales Responsibilities

Customer Interaction

Provide the full suite of customer service offerings (including booking, enquiries, requests) to our premium customers for the Hong Kong or Singapore market. Assist our premium customers with their needs from flight, lodging, car rental, cruise, tour, dining, golf booking, concert tickets, access to private events, and a wide range of other travel and lifestyle requests all over the world. Respond and follow up on travel and lifestyle enquiries via multiple communication channels. Research, recommend and tailor luxury holiday/booking experiences to our premium customers. Proactively offer options to customers and follow through to ensure they are fully satisfied with the services and products. Stay up to date around premium travel and luxury products. Prepare written correspondence to customers when required to furnish information requested by customers. Evaluate customers’ complaints and ensure that they are taken care of expeditiously and satisfactorily, reporting service failures and making recommendations to prevent recurrences. Identify the root causes of service incidents and provide solutions to de-escalate the customer’s issues. Leverage and research using a variety of internal and external resources to gain a deeper understanding of your customers and develop opportunities to deliver outstanding and proactive service. Attend training and develop relevant knowledge and skills to uplift customer experience.

Growing Revenue Generating Opportunities

Plan and carry out travel sales activities to the agreed sales volumes, targets, and products. Identify and promote areas with potential for revenue generation to cross-sell, upsell products and services including value added services. Develop strategies intended to drive business growth and to achieve specific goals in a dynamic environment. Work collaboratively with your team to grow the business with customers in a seamless manner. Assume additional responsibilities and projects at the request of the leadership team when needed to support the business.

Qualifications

Minimum of 2 years’ experience in travel and/or concierge service industry, plus if you have supported the Hong Kong or Singapore market Outstanding verbal and written communication skills in English and/or Cantonese Deliver outstanding levels of customer service consistently and strive to provide the right solution for the customer in an efficient and agreed timeframe. Being passionate and having the basic knowledge of travel destinations; products & experiences are desirable – Training will be provided to grow and improve industry knowledge. Experience with Sabre or other GDS and/or Basic Fares & Ticketing would be an advantage. Consistent track record of meeting and exceeding performance and productivity metrics through high levels of customer happiness and sales generated. Highly organized, ability to multitask, navigate across multiple systems and priorities and balance competing demands. Resilient, highly dedicated, agile with a growth mindset are pre-requisites for this role. Outstanding attention to detail, with an ability to balance between efficiency and quality. Ability to work on a 24/7 rotating roster with starting shifts between 8am – 10pm, Monday through Sunday over 365 days. Benefits

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business needs Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Seniority level

Entry level Employment type

Full-time Job function

Other

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Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. We have clients from all over the world, however we specialize in European, US and Australian markets. A good Travel Consultant is focused on providing the best service/advise to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel in his/her work and at the same time is supporting the company's Sustainability initiatives. Responsibilities Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information. Advise, create outlines an Travel itineraries for Tour operators/Travel agents Make quotations/proposals and reconfirm bookings with/for overseas agents Make reservations with local suppliers and hotels if needed. Understand about the existing and new products being offered by the company to be better able to fit the client requirements. Work with the Operations team to deliver optimal service to clients on the ground. Issue invoices in due time and assist accounting department with regard to payment. Ensure all sales are reported in Tourplan software for your sales report. Ensure EXO standards and Inbound processes are followed. Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes. Strive to achieve a high ratio of conversions versus enquiries Understand EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares and travel regulations, Tips for Responsible Travels Discuss with clients about their requirements and advise the suitable options integrate informed choice of responsible activities and suppliers in tours Inform clients about our best practices available (refillable bottles, etc) and offer them to join us Qualifications Bachelor’s Degree in Hospitality, Tourism, Business or other related field. Good command of written and spoken English/Spanish/German/French (depending on department assigned) Minimum 1 year of experience in Inbound Tour Operations or related field. Good attitude, well organized, hardworking, with the ability to work as part of a team Knowledge of responsible tourism is a plus. Apply now

Leave this field blank Position you are applying for First Name* Last Name* Email address* Nationality Current country of residence Date of birth Upload Resume / CV * Why work with EXO

To accomplish our mission of creating lasting positive impacts through travel, we start with our people. In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill. Why work with EXO

One EXO

While our offices are separated by great distances, we use EXO tools and technology to stay connected, share knowledge and operate as one team together. We work positively towards creative solutions that amaze our customers and make us stronger. Why working with EXO is Amazing

We have fun

While we take our jobs seriously, we believe that having fun is an important part of our jobs as travel professionals and that the fun we have is reflected in the quality of our trips and services. In all our destinations, our teams enjoy regular team building activities and outings. Why work with EXO

Diverse & Talented

Our team is diverse and talented, with nearly 700 employees representing 25+ nationalities and countless years of experience. We firmly believe diversity makes for a happier workplace and helps fuel our passion for travel that expands horizons. Why work with EXO

Training & Growth

We believe in the power of our people and are committed to equipping them with the knowledge and skills they need to be their best. We nurture development through in-house training and provide pathways designed to encourage upward mobility. Why work with EXO

To accomplish our mission of creating lasting positive impacts through travel, we start with our people. In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill. Why work with EXO

One EXO

While our offices are separated by great distances, we use EXO tools and technology to stay connected, share knowledge and operate as one team together. We work positively towards creative solutions that amaze our customers and make us stronger. Why working with EXO is Amazing

We have fun

While we take our jobs seriously, we believe that having fun is an important part of our jobs as travel professionals and that the fun we have is reflected in the quality of our trips and services. In all our destinations, our teams enjoy regular team building activities and outings. Why work with EXO

Diverse & Talented

Our team is diverse and talented, with nearly 700 employees representing 25+ nationalities and countless years of experience. We firmly believe diversity makes for a happier workplace and helps fuel our passion for travel that expands horizons. Why work with EXO

Training & Growth

We believe in the power of our people and are committed to equipping them with the knowledge and skills they need to be their best. We nurture development through in-house training and provide pathways designed to encourage upward mobility. Why work with EXO

To accomplish our mission of creating lasting positive impacts through travel, we start with our people. In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill.

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Join to apply for the

Corporate Travel Consultant, Malaysia

role at

Flight Centre Travel Group 1 year ago Be among the first 25 applicants Join to apply for the

Corporate Travel Consultant, Malaysia

role at

Flight Centre Travel Group Get AI-powered advice on this job and more exclusive features. About The Opportunity

At FCM, our aim is to make the complex simple. As a Corporate Travel Consultant, your opinions are highly valued by our busy corporate clients. You are the expert who will assist our clients with business travel arrangements including air, car, hotel, and ground transportation reservations by suggesting the best solutions to them. This is backed by the reach and negotiating power of a global company, we are able to source the most competitive daily prices on airfares, car rentals and hotels for our Corporate Travelers. Every request is unique and tailored to our client’s requirement thus no two cases are the same! About The Opportunity

At FCM, our aim is to make the complex simple. As a Corporate Travel Consultant, your opinions are highly valued by our busy corporate clients. You are the expert who will assist our clients with business travel arrangements including air, car, hotel, and ground transportation reservations by suggesting the best solutions to them. This is backed by the reach and negotiating power of a global company, we are able to source the most competitive daily prices on airfares, car rentals and hotels for our Corporate Travelers. Every request is unique and tailored to our client’s requirement thus no two cases are the same!

On top of that, you need to

Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles, ticketing, tickets exchanges/changes, booking hotels and cars in GDS. Able to relate to clients at various levels within their organizations using diplomacy and tact You will need to bring in prior experience in Corporate operations environment, with experience in ticketing, scripting, changes and exchanges to complex multi-segment international fares and Passenger Name Records (PNR's). Demonstrating a strong curiosity in keeping yourself updated with travel destinations, strong communication skill, possess excellent geography and GDS knowledge are second nature to you. This will empower you to provide our clients with a world class customer service experience.

In return for

your hard work , you will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave Uncapped sales commission structure Travel perks - you'll have access to plenty of industry discounts to ensure you continue to broaden your horizons Career opportunities - as a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or in one of our 2,500 plus offices around the world.

Apply NOW

if you want to be part of an

amazing and vibrant culture

that is the perfect fit for what you are looking for!

#FCMAS

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries Travel Arrangements Referrals increase your chances of interviewing at Flight Centre Travel Group by 2x Get notified about new Corporate Travel Consultant jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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We have an immediate opening for an Afterhours Travel Consultant to join our expanding Afterhours Operations Team. By joining this team, you will have: an opportunity for experienced afterhours travel consultants to be part of a global travel company with unlimited worldwide career advancement. extensive training programs for personal and leadership development an attractive salary package and benefits on offer As an Afterhours Travel consultant, you will be available during afterhours on the phone and email online sales and booking service, delivering amazing travel experiences to our valuable corporate clients to help them resolve their issues during emergency times. You will aim to ensure that your clients are your top priority and make them feel that we are there to help them at every step of the way. What we need from you: a solid background in travel consulting or airline reservation with demonstrated customer service experience, a minimum of 2 years previous experience in afterhours experience highly desired but not necessary contribute to a motivated and supportive team environment confident in emergency ticketing support experience with GDS, Amadeus experience being an advantage solutions-focused mindset and demonstrated ability to resolve problems in a creative manner ability to handle irate customers excellent verbal and written English language willing to work on 24x7 rotational shift A competitive, performance-based remuneration package is offered based on experience and skills. FCM is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! By joining the FCM team, you'll discover firsthand why we're recognized around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people. If you understand the value of the customer and have what it takes to proactively deliver exceptional service, then consider FCM Travel Solutions and take your travel career to the next level! Work Perks! - What’s in it for you: generous remuneration structure and a highly competitive salary fun and energetic culture: at the heart of everything we do at FCM is a desire to have fun and be yourself work-life balance: we believe in “No Leave = No Life” so have your own travel adventures with paid annual leave travel perks: you'll have access to plenty of industry discounts to ensure you continue to broaden your horizons a career, not a job: we believe in our people's brightness of future. As a high-growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally enjoy the freedom and flexibility with our Flexible Working Arrangement reward and recognition: celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - you'll have to experience it to believe it! love for travel: we were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. Interested? Apply today to explore this amazing opportunity! FCM is an Equal Opportunity Employer.

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About Us:

Expert Tours is a dynamic and fast-growing travel agency dedicated to providing exceptional travel experiences. We specialize in crafting memorable journeys and seamless travel arrangements for our clients. If you're passionate about tourism, customer service, and exploring new destinations, join our vibrant team and grow your career with us! Key Responsibilities:

Assist clients with travel planning including flights, hotels, tours, and visa support. Provide destination insights and travel advice to enhance customer experience. Manage bookings, amendments, cancellations, and documentation. Handle client queries via phone, email, and in-person. Collaborate with travel partners and maintain vendor relationships. Meet sales targets and contribute to marketing campaigns. Requirements:

Strong interest or experience in the tourism and travel industry. Excellent communication and customer service skills. Proficiency in email handling and basic office tools (MS Office/Google Suite). Ability to multitask and work in a fast-paced environment. Knowledge of international and domestic travel destinations is a plus. What We Offer:

A supportive and growth-oriented team environment. Opportunities for learning and career development. Competitive salary and performance-based incentives. Exposure to global travel trends and experiences. Interested? Drop your CV at: Hotline:

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Overview

Join to apply for the

Travel Planning Assistant

role at

Appetiser Apps . Get AI-powered advice on this job and more exclusive features. "Everyday I help turn dreams into reality, and this is why I say this is the best role I have ever had" - Jarrod Macfarlane, Appetiser team member Join a high-performance team who are striving to go from an Australian market leader to a worldwide phenomenon. Our competitors cannot keep up with our technology, pace, and track record of successful clients. We need ambitious people like YOU to help us grow by 10X over the next 5 years. Responsibilities

PROVIDE high-level administrative support to our team, including managing calendars, scheduling meetings, and other administrative tasks EXPERIENCE in event/travel planning or related skills MANAGE team member tools (Slack, Google Workspace, Desktime, HubSpot, Trello, Asana, Coda, etc) CREATE documentation and processes HANDLE confidential employer and client information DEVELOP cost-effective measurements to achieve exceptional business practices Other tasks that may be assigned from time to time Qualifications / Ideal Fit

DETERMINED and AMBITIOUS with WORK ETHIC that stands out Strong PEOPLE LEADERSHIP SKILLS and a passion for getting the most out of people Relentless desire to BECOME YOUR VERY BEST, and can prove it DEEP KNOWLEDGE in admin management Proficiency in different online platforms (Google Docs, Sheets, Slides, Canva, Gmail, Calendar, HubSpot, Trello, Asana, and Coda) Benefits & Culture

Flexible Work Arrangements: work from anywhere in the world as long as you perform Accelerate Your Career: after probation, performance reviews every 6 months Become Your Best: set personal & professional goals every quarter with your talent coach, optional counselling Global Impact: build products that reach users worldwide Public Recognition: track your achievements and build a personal portfolio Join a Culture of Drivers: strive to be their very best How to apply

If this resonates with you, please apply today. P.S. We're hiring multiple individuals. If you want to recommend someone, email us; an attractive referral bonus awaits. P.P.S. For questions, please email

#J-18808-Ljbffr

Overview

Join to apply for the

Travel Planning Assistant

role at

Appetiser Apps . Get AI-powered advice on this job and more exclusive features. "Everyday I help turn dreams into reality, and this is why I say this is the best role I have ever had" - Jarrod Macfarlane, Appetiser team member Join a high-performance team who are striving to go from an Australian market leader to a worldwide phenomenon. Our competitors cannot keep up with our technology, pace, and track record of successful clients. We need ambitious people like YOU to help us grow by 10X over the next 5 years. Responsibilities

PROVIDE high-level administrative support to our team, including managing calendars, scheduling meetings, and other administrative tasks EXPERIENCE in event/travel planning or related skills MANAGE team member tools (Slack, Google Workspace, Desktime, HubSpot, Trello, Asana, Coda, etc) CREATE documentation and processes HANDLE confidential employer and client information DEVELOP cost-effective measurements to achieve exceptional business practices Other tasks that may be assigned from time to time Qualifications / Ideal Fit

DETERMINED and AMBITIOUS with WORK ETHIC that stands out Strong PEOPLE LEADERSHIP SKILLS and a passion for getting the most out of people Relentless desire to BECOME YOUR VERY BEST, and can prove it DEEP KNOWLEDGE in admin management Proficiency in different online platforms (Google Docs, Sheets, Slides, Canva, Gmail, Calendar, HubSpot, Trello, Asana, and Coda) Benefits & Culture

Flexible Work Arrangements: work from anywhere in the world as long as you perform Accelerate Your Career: after probation, performance reviews every 6 months Become Your Best: set personal & professional goals every quarter with your talent coach, optional counselling Global Impact: build products that reach users worldwide Public Recognition: track your achievements and build a personal portfolio Join a Culture of Drivers: strive to be their very best How to apply

If this resonates with you, please apply today. P.S. We're hiring multiple individuals. If you want to recommend someone, email us; an attractive referral bonus awaits. P.P.S. For questions, please email

#J-18808-Ljbffr

Overview

Join to apply for the

Travel Planning Assistant

role at

Appetiser Apps . Get AI-powered advice on this job and more exclusive features. "Everyday I help turn dreams into reality, and this is why I say this is the best role I have ever had" - Jarrod Macfarlane, Appetiser team member Join a high-performance team who are striving to go from an Australian market leader to a worldwide phenomenon. Our competitors cannot keep up with our technology, pace, and track record of successful clients. We need ambitious people like YOU to help us grow by 10X over the next 5 years. Responsibilities

PROVIDE high-level administrative support to our team, including managing calendars, scheduling meetings, and other administrative tasks EXPERIENCE in event/travel planning or related skills MANAGE team member tools (Slack, Google Workspace, Desktime, HubSpot, Trello, Asana, Coda, etc) CREATE documentation and processes HANDLE confidential employer and client information DEVELOP cost-effective measurements to achieve exceptional business practices Other tasks that may be assigned from time to time Qualifications / Ideal Fit

DETERMINED and AMBITIOUS with WORK ETHIC that stands out Strong PEOPLE LEADERSHIP SKILLS and a passion for getting the most out of people Relentless desire to BECOME YOUR VERY BEST, and can prove it DEEP KNOWLEDGE in admin management Proficiency in different online platforms (Google Docs, Sheets, Slides, Canva, Gmail, Calendar, HubSpot, Trello, Asana, and Coda) Benefits & Culture

Flexible Work Arrangements: work from anywhere in the world as long as you perform Accelerate Your Career: after probation, performance reviews every 6 months Become Your Best: set personal & professional goals every quarter with your talent coach, optional counselling Global Impact: build products that reach users worldwide Public Recognition: track your achievements and build a personal portfolio Join a Culture of Drivers: strive to be their very best How to apply

If this resonates with you, please apply today. P.S. We're hiring multiple individuals. If you want to recommend someone, email us; an attractive referral bonus awaits. P.P.S. For questions, please email

#J-18808-Ljbffr

Overview

Join to apply for the

Travel Planning Assistant

role at

Appetiser Apps . Get AI-powered advice on this job and more exclusive features. "Everyday I help turn dreams into reality, and this is why I say this is the best role I have ever had" - Jarrod Macfarlane, Appetiser team member Join a high-performance team who are striving to go from an Australian market leader to a worldwide phenomenon. Our competitors cannot keep up with our technology, pace, and track record of successful clients. We need ambitious people like YOU to help us grow by 10X over the next 5 years. Responsibilities

PROVIDE high-level administrative support to our team, including managing calendars, scheduling meetings, and other administrative tasks EXPERIENCE in event/travel planning or related skills MANAGE team member tools (Slack, Google Workspace, Desktime, HubSpot, Trello, Asana, Coda, etc) CREATE documentation and processes HANDLE confidential employer and client information DEVELOP cost-effective measurements to achieve exceptional business practices Other tasks that may be assigned from time to time Qualifications / Ideal Fit

DETERMINED and AMBITIOUS with WORK ETHIC that stands out Strong PEOPLE LEADERSHIP SKILLS and a passion for getting the most out of people Relentless desire to BECOME YOUR VERY BEST, and can prove it DEEP KNOWLEDGE in admin management Proficiency in different online platforms (Google Docs, Sheets, Slides, Canva, Gmail, Calendar, HubSpot, Trello, Asana, and Coda) Benefits & Culture

Flexible Work Arrangements: work from anywhere in the world as long as you perform Accelerate Your Career: after probation, performance reviews every 6 months Become Your Best: set personal & professional goals every quarter with your talent coach, optional counselling Global Impact: build products that reach users worldwide Public Recognition: track your achievements and build a personal portfolio Join a Culture of Drivers: strive to be their very best How to apply

If this resonates with you, please apply today. P.S. We're hiring multiple individuals. If you want to recommend someone, email us; an attractive referral bonus awaits. P.P.S. For questions, please email

#J-18808-Ljbffr