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About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location:

Singapore, Sydney (Australia), or Kuala Lumpur (Malaysia)

About The Team

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What You'll Do

Serve as a trusted technical advisor for our Premium customers, responding to and resolving inquiries and incidents related to CDN services, while delivering timely, high-quality and personalized assistance.

Work directly with customers to diagnose, troubleshoot and resolve complex technical issues involving DDoS mitigation, firewall rules, SSL/TLS, network confirmation, and other security configurations.

Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable.

Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.

Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious.

DDoS mitigation for OSI layers 3, 4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting.

Work with Engineering and Product teams to improve products and tools.

What We’re Looking For

You have a minimum of 4 years experience working as a Technical Support Engineer / Sr. Support Engineer supporting networking or web security products.

Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers.

Strong customer service orientation and communication skills, both written and verbal, fluent in English and preferably a second language like Mandarin, Hindi, Tamil, Korean or Japanese.

Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Strong understanding of network protocols, including TCP/IP, DNS, HTTP/S, and BGP, with a particular focus on anycast routing concepts and implementation, as well as tools such as iptables and looking glass.

Proven experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels, and performing packet capture analysis.

Confident with command line and tools, including curl, dig, traceroute, openssl, git.

Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS.

You are competent writing scripts in Bash, Python, JavaScript or other scripting language.

You have worked with PostgreSQL, MySQL, MS SQL, and other database servers.

Bachelor’s degree in Computer Science, Cybersecurity, or a related field (or equivalent experience).

Relevant certifications such as CISSP, GCIA GCIH, GCFA, GCFE or equivalent.

What Makes Cloudflare Special

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers—at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use— it is the first consumer-focused service Cloudflare has ever released. Here’s the deal — we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.

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Overview

Customer Service Technical Support (Mandarin) at Telecontinent in Kuala Lumpur, Malaysia. Responsibilities

Handle customer inquiries via inbound and outbound calls (including follow-ups). Obtain, verify, and record all necessary information from customers. Provide accurate after-sales services regarding key-lock systems, automatic doors, and security doors. Assist customers on matters related to warranty, product knowledge, service requests, and technical support. Escalate cases appropriately when higher-level support is required. Working days and hours

5 working days per week (2 rest days). 8 working hours per day. 8am - 5pm or 11am - 8pm Rotational shift (Monday to Sunday). Location

The Vertical Business Suites, Bangsar South, Kuala Lumpur Requirements

Available to start work in October 2025. Fluent in English & Mandarin (spoken, read & written). Technical support knowledge/experience required. Salary & Benefits

Base Salary: Up to RM3,000.00 KPI Allowance: Up to RM500.00/month Attendance Allowance: RM100.00/month Language Allowance: RM300.00/month (if applicable) Seniority level

Entry level Employment type

Full-time Job function

Customer Service Industries: Outsourcing and Offshoring Consulting

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Handle customer inquiries and support requests related to payment gateways, APIs, and webhooks. Guide merchants and partners through API integration, configuration, and troubleshooting. Monitor transaction flows, identify failed transactions, and coordinate with internal teams for resolution. Work closely with developers and product teams to escalate and resolve API-related issues. Provide tier-1 and tier-2 technical support for payment gateway-related incidents. Assist with testing and validating new integrations before deployment. Track and report recurring issues to improve system reliability and customer experience. Ensure a high level of customer satisfaction by delivering timely and clear responses. Qualifications & Skills:

Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field. 2 years in IT support or customer service, preferably in e-commerce, or payment solutions. Basic understanding of payment gateway processes, APIs, and integrations is an advantage. Willingness to work on rotational shifts. Core Competencies:

Strong problem-solving, analytical skills. Good written and communication skills in English & Mandarin. Mandarin writing & speaking is a MUST. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Respond to client inquiries swiftly and professionally. Ability to work in high-volume transaction environments with strict SLAs.

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**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Customer Service is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key Responsibilities:**
- Provide administrative support to the Service Desk team
- Receive, validate, and log client requests, ensuring accurate detail capture
- Assist in generating customer reports and maintaining documentation
- Perform other related tasks as assigned
- No shift work required; business hours only
**Knowledge and Attributes:**
- Detail-oriented
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Assist in generating customer reports and maintaining documentation
- Calm and focused under routine tasks
- Reliable and consistent in meeting deadlines
**Academic Qualifications and Certifications:**
- High School Certification (Diploma or Degree is a plus)
**Required experience:**
- Proficient in MS Office applications
- Fresh graduates and candidates with no experience are encouraged to apply
- Excellent English, written and verbal communication skills
- Able to work in Cyberjaya (On-site)
**Good-to-have (not mandatory)**
- Cantonese and Putonghua skills
- Basic knowledge in the technology Industry or Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Support the unit head in ensuring the department runs effectively and efficiently. Carry out tasks in accordance with the policies, procedures, and guidelines in a timely and accurate manner. Manage large amounts of messaging through social media. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information. Keep records of customer interactions, process customer accounts, and file documents. Take the extra mile to engage with customers. Prepare and submit reports as required on a timely basis. What We’re Looking For:

Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us. Strong communication and interpersonal skills. Excellent communication, presentation, and customer relationship skills. Good command of written and spoken English and Bahasa Malaysia. Customer orientation and ability to respond to different types of characters. Willing to learn/ Good attitude. Job Requirements and Application

To apply, please answer the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? Which of the following languages are you fluent in?

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We are looking for a proactive and customer-oriented Customer Service Executive to join our team at Top Cleaning. The role requires handling customer inquiries, complaints, and requests efficiently while ensuring excellent service delivery. The candidate must be able to work under pressure, manage customers across Ipoh, Penang, and Kuala Lumpur, and be fluent in Mandarin to support diverse customer needs.

Key Responsibilities

Handle customer inquiries, complaints, and requests promptly through phone, email, and messaging platforms.

Manage and coordinate customer service activities across Ipoh, Penang, and Kuala Lumpur branches.

Work closely with the operations and sales team to ensure smooth service delivery.

Maintain accurate customer records and service reports.

Resolve conflicts and issues effectively while ensuring customer satisfaction.

Handle customer escalations and provide solutions under tight timelines.

Support administrative tasks related to customer service as required.

Contribute to process improvement initiatives for better customer experience.

Able to work under pressure and handle multiple cases simultaneously.

Requirements

Diploma/Degree in Business Administration, Customer Service, or related field.

At least 1–2 years of customer service experience (cleaning/service industry preferred).

Fluent in Mandarin, Bahasa Malaysia, and English (both spoken & written).

Strong problem‑solving skills and ability to work under pressure.

Excellent communication and interpersonal skills.

Able to multitask and manage customers across multiple locations.

Customer‑focused mindset with a positive attitude.

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About the role

Hygiene World Sdn Bhd, based in Alor Setar, is an established hygiene product supplier serving B2B and B2C clients. We are looking for a friendly, proactive, and motivated Customer Service Executive to be the first point of contact for our customers — handling enquiries, preparing quotations, and making every interaction a great experience. What you'll be doing

Handle customer enquiries via phone, walk-ins, WhatsApp, and online platforms Conduct telemarketing and follow-up calls to new and existing customers Prepare quotations, bills, and invoices accurately and promptly Confidently present and promote company products to customers Maintain and update customer records in the system Create simple marketing visuals using Canva, when required Use Microsoft Office for reports, quotations, and administrative tasks Work independently with minimal supervision while maintaining accuracy Continuously improve product knowledge and stay passionate about company offerings What we're looking for

Minimum Diploma, preferably in Marketing, Business, or a related field 1–2 years experience in customer service, telemarketing, or admin support Fresh graduates with strong communication skills are welcome to apply Fluent in English, Bahasa Malaysia, and Mandarin (spoken & written) Key Skills

Excellent communication and interpersonal skills Proficient in Microsoft Office and Canva Detail-oriented, fast, and accurate Able to multitask and work independently Friendly, professional, persuasive, and eager to learn What we offer

Salary: RM 2,000 and above (based on experience & skills) Annual Company Dinner Company Trip Positive & supportive team culture Working Hours

Rest Day: Friday and Alternate Saturday If you are passionate about customer service and eager to join a dynamic and growing organization, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.

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Infinity Group of Companies – Perai, Penang Infinity Logistics & Transport Sdn Bhd

are a

leading logistics provider

in Malaysia with a strong presence across

Southeast Asia and 15+ countries . Our services include

Flexitank Solutions, Freight Forwarding, Land Transport, Logistics Centers, and 4PL services . Why Join Us?

Top 5 Global Flexitank Producer Largest Malaysia-Thailand Landbridge Service Provider Major NVOCC Player in Port Klang Leading 20’ High Cube Container Operator in SEA Job Responsibilities

Manage the

entire shipment fulfillment process , including

import and export documentation , from job receipt to shipment tracking and ensuring timely delivery. Communicate regularly with customers to provide

shipment status updates

and address inquiries. Handle and resolve complex issues such as

shipment delays, cargo damage , or

customs-related problems

to ensure high levels of customer satisfaction. Coordinate with

internal divisions

and

external vendors

for customs clearance, and work closely with the

operations team, haulage providers , or

transporters

to ensure timely and efficient shipment delivery. Requirements

At least Diploma in Logistics, Shipping, International Business or related field. At least

2 years of working experience

in import and export customer service. Strong

attention to detail . Mandarin speakers to effectively communicate with Mandarin-speaking clients. Good communication skills in

English, Bahasa Melayu and Mandarin . Ability to work

independently with minimal supervision .

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A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone. Responsibilities and Accountabilities

Respond with speed to customer enquiries, and handle and resolve customer complaints. Manage customer interactions on the company's social media platforms. Provide training to customers when necessary. Obtain and evaluate all relevant information to handle product and service enquiries. Update and upkeep clients' profiles and databases. Sort client data to track target customers and initiate a marketing approach to potential clients. Explore efficient alternatives to improve Company's database system. Identify and provide feedback from customers for continuous improvement Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover. Escalate critical issues swiftly and accurately to your superior Assist the company and management in other related areas when required or requested Train and assist other members of the Customer Support Team when required or requested What are the skills required?

Minimum (1) one year of similar experience in the field. Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates. Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. Ability to effectively communicate, both written and verbally. What are the benefits you are looking for?

Enjoy work-life balance (5 days a week) Attractive remuneration and compensation package will be commensurate with experience and qualifications.

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