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1,126 Premium Support jobs in Malaysia

Lead Premium Support Engineer (NAM / IDM)

OpenText

Posted 11 days ago

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Job Description

Join to apply for the Lead Premium Support Engineer (NAM / IDM) role at OpenText

1 day ago Be among the first 25 applicants

Join to apply for the Lead Premium Support Engineer (NAM / IDM) role at OpenText

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

The Opportunity

OpenText is seeking highly qualified candidates to join the Premium Support Team as a Named Support Engineer, Dedicated Support Engineer, Solutions Support Engineer! We are looking for motivated, passionate and talented engineers to join our Premium Support team. We're a strong, vibrant cross-site team that help OpenText Customers by providing named and dedicated support experts that understand the customers business — helps them optimize even the most complex hybrid software environments and resolve issues quickly if they arise.

In this role, you will act as a Premium Support Engineer (NSE, DSE, SSE) on our customers’ complex software environments and provide technical support to customers who are developing their solutions. You will be a product evangelist and prepare collateral as needed to present best practices for use of the OpenText line of software products to ensure customer success. The ideal candidate would enjoy being an expert on a broad range of topics, be creative and find solving problems to be rewarding.

In addition, you will ensure customers get the highest level of business value and are satisfied with the products and services they receive from OpenText with a focus on promoting retention, loyalty, and account growth.

The overall objective of the Premium Support Engineer (NSE, DSE, SSE) is to deliver experiences that customers want to have again – to earn the right to customer driven growth. This is achieved by building trust, focusing on value and enabling alignment across the OpenText organization.

Software environments can be complex. In today’s fast-paced IT climate, having someone our customers can trust and who understands their software configuration can make all the difference. OpentText Premium Support gives our customer named and dedicated support personnel who really know their IT environment. A flexible blend of problem resolution, technical guidance and strategic support personnel that champion our customers’ success and ensure they are getting the most out of their software investment.

Not only do you possess exceptional communication skills but can also embed yourself with customers as an extension to their business. You operate with a high level of collaboration and discipline and understand the current technology landscape and you are quickly able to gain a depth of understanding of your customer’s business.

You Are Great At

Be the customers’ single point of contact for support incidents opened for a specific product centre.
Develop an in-depth understanding of your customer’s environment and implementation.
Develop a strong working relationship with customers.
Leverage deep technical expertise and knowledge of your customer’s environment to resolve incidents more efficiently.
Provide timely updates on open incidents and apply best practices to help our customers minimize operational risks and avoid common pitfalls.
Provide periodic supportability assessments.
Offer technical support mentoring to increase the customers’ knowledge.
Share prescriptive product roadmaps to assist your customers in upgrade and migration planning.
Provide guidance on leveraging the full features and functionality of the customers’ Micro Focus solution.
Act as a strategic partner in developing plans to proactively improve and maintain the customers’ software investment.

What It Takes

Bachelor’s degree preferred or associate degree holder (technical field) with 5+ years working experience in a customer support environment.
A proven track record in the understanding of in-depth technical troubleshooting.
In-depth knowledge and 5+ years’ experience in one or more of the following products:

NetIQ Access Manager (NAM)
NetIQ Identity Manager (IDM)
eDirectory
Red Hat (or other Linux system)
At least one RDBMS system

Strong teambuilding and leadership skills, with the ability to negotiate and resolve conflict.
Great communication, co-ordination and collaboration skills, and ability to navigate complex, matrixed organizations.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Seniority level

Seniority level Mid-Senior level

Employment type

Employment type Full-time

Job function

Job function Information Technology
Industries Software Development

Referrals increase your chances of interviewing at OpenText by 2x

Get notified about new Lead Support Engineer jobs in Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Primary Support Engineer, SAP Logistics SD/MM Technical Support Engineer - Korean Speaking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

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Lead Premium Support Engineer (NAM / IDM)

Kelantan, Kelantan OpenText

Posted today

Tap Again To Close

Job Description

Join to apply for the

Lead Premium Support Engineer (NAM / IDM)

role at

OpenText 1 day ago Be among the first 25 applicants Join to apply for the

Lead Premium Support Engineer (NAM / IDM)

role at

OpenText Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

The Opportunity

OpenText is seeking highly qualified candidates to join the Premium Support Team as a Named Support Engineer, Dedicated Support Engineer, Solutions Support Engineer! We are looking for motivated, passionate and talented engineers to join our Premium Support team. We're a strong, vibrant cross-site team that help OpenText Customers by providing named and dedicated support experts that understand the customers business — helps them optimize even the most complex hybrid software environments and resolve issues quickly if they arise.

In this role, you will act as a Premium Support Engineer (NSE, DSE, SSE) on our customers’ complex software environments and provide technical support to customers who are developing their solutions. You will be a product evangelist and prepare collateral as needed to present best practices for use of the OpenText line of software products to ensure customer success. The ideal candidate would enjoy being an expert on a broad range of topics, be creative and find solving problems to be rewarding.

In addition, you will ensure customers get the highest level of business value and are satisfied with the products and services they receive from OpenText with a focus on promoting retention, loyalty, and account growth.

The overall objective of the Premium Support Engineer (NSE, DSE, SSE) is to deliver experiences that customers want to have again – to earn the right to customer driven growth. This is achieved by building trust, focusing on value and enabling alignment across the OpenText organization.

Software environments can be complex. In today’s fast-paced IT climate, having someone our customers can trust and who understands their software configuration can make all the difference. OpentText Premium Support gives our customer named and dedicated support personnel who really know their IT environment. A flexible blend of problem resolution, technical guidance and strategic support personnel that champion our customers’ success and ensure they are getting the most out of their software investment.

Not only do you possess exceptional communication skills but can also embed yourself with customers as an extension to their business. You operate with a high level of collaboration and discipline and understand the current technology landscape and you are quickly able to gain a depth of understanding of your customer’s business.

You Are Great At

Be the customers’ single point of contact for support incidents opened for a specific product centre. Develop an in-depth understanding of your customer’s environment and implementation. Develop a strong working relationship with customers. Leverage deep technical expertise and knowledge of your customer’s environment to resolve incidents more efficiently. Provide timely updates on open incidents and apply best practices to help our customers minimize operational risks and avoid common pitfalls. Provide periodic supportability assessments. Offer technical support mentoring to increase the customers’ knowledge. Share prescriptive product roadmaps to assist your customers in upgrade and migration planning. Provide guidance on leveraging the full features and functionality of the customers’ Micro Focus solution. Act as a strategic partner in developing plans to proactively improve and maintain the customers’ software investment.

What It Takes

Bachelor’s degree preferred or associate degree holder (technical field) with 5+ years working experience in a customer support environment. A proven track record in the understanding of in-depth technical troubleshooting. In-depth knowledge and 5+ years’ experience in one or more of the following products: NetIQ Access Manager (NAM) NetIQ Identity Manager (IDM) eDirectory Red Hat (or other Linux system) At least one RDBMS system Strong teambuilding and leadership skills, with the ability to negotiate and resolve conflict. Great communication, co-ordination and collaboration skills, and ability to navigate complex, matrixed organizations.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at OpenText by 2x Get notified about new Lead Support Engineer jobs in

Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Primary Support Engineer, SAP Logistics SD/MM

Technical Support Engineer - Korean Speaking

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Premium Technical Support Engineer

Kuala Lumpur, Kuala Lumpur Cloudflare

Posted 7 days ago

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Job Description

Join to apply for the Premium Technical Support Engineer role at Cloudflare

2 days ago Be among the first 25 applicants

Join to apply for the Premium Technical Support Engineer role at Cloudflare

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Singapore, or Kuala Lumpur (Malaysia)

About The Team

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What You'll Do

Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer for CDN to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's CDN solutions with confidence.

Serve as a trusted technical advisor for our Premium customers, responding to and resolving inquiries and incidents related to CDN services, while delivering timely, high-quality and personalized assistance.
Work directly with customers to diagnose, troubleshoot and resolve complex technical issues involving DDoS mitigation, firewall rules, SSL/TLS, network confirmation, and other security configurations.
Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable
Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting
Work with Engineering and Product teams to improve products and tools

What We're Looking For

You have a minimum of 4 years experience working as a Technical Support Engineer / Sr. Support Engineer supporting networking or web security products.
Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers.
Strong customer service orientation and communication skills, both written and verbal, fluent in English and preferably a second language like Mandarin, Hindi, Tamil, Korean or Japanese.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong understanding of network protocols, including TCP/IP, DNS, HTTP/S, and BGP, with a particular focus on anycast routing concepts and implementation, as well as tools such as iptables and looking glass.
Proven experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels, and performing packet capture analysis
Confident with command line and tools, including curl, dig, traceroute, openssl, git
Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS
You are competent writing scripts in Bash, Python, JavaScript or other scripting language
You have worked with PostgreSQL, MySQL, MS SQL, and other database servers
Bachelor’s degree in Computer Science, Cybersecurity, or a related field (or equivalent experience)
Relevant certifications such as CISSP, GCIA GCIH, GCFA, GCFE or equivalent

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.

Seniority level

Seniority level Associate

Employment type

Employment type Full-time

Job function

Job function Customer Service
Industries IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security

Referrals increase your chances of interviewing at Cloudflare by 2x

Sign in to set job alerts for “Technical Support Engineer” roles.

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Premium Technical Support Engineer

Kuala Lumpur, Kuala Lumpur Cloudflare

Posted today

Tap Again To Close

Job Description

Join to apply for the

Premium Technical Support Engineer

role at

Cloudflare 2 days ago Be among the first 25 applicants Join to apply for the

Premium Technical Support Engineer

role at

Cloudflare About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Singapore, or Kuala Lumpur (Malaysia)

About The Team

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What You'll Do

Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced

Technical

Support Engineer

for CDN

to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's CDN solutions with confidence.

Serve as a trusted technical advisor for our Premium customers, responding to and resolving inquiries and incidents related to CDN services, while delivering timely, high-quality and personalized assistance. Work directly with customers to diagnose, troubleshoot and resolve complex technical issues involving DDoS mitigation, firewall rules, SSL/TLS, network confirmation, and other security configurations. Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use. Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting Work with Engineering and Product teams to improve products and tools

What We're Looking For

You have a minimum of 4 years experience working as a Technical Support Engineer / Sr. Support Engineer supporting networking or web security products. Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers. Strong customer service orientation and communication skills, both written and verbal, fluent in English and preferably a second language like Mandarin, Hindi, Tamil, Korean or Japanese. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Strong understanding of network protocols, including TCP/IP, DNS, HTTP/S, and BGP, with a particular focus on anycast routing concepts and implementation, as well as tools such as iptables and looking glass. Proven experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels, and performing packet capture analysis Confident with command line and tools, including curl, dig, traceroute, openssl, git Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS You are competent writing scripts in Bash, Python, JavaScript or other scripting language You have worked with PostgreSQL, MySQL, MS SQL, and other database servers Bachelor’s degree in Computer Science, Cybersecurity, or a related field (or equivalent experience) Relevant certifications such as CISSP, GCIA GCIH, GCFA, GCFE or equivalent

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Customer Service Industries IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security Referrals increase your chances of interviewing at Cloudflare by 2x Sign in to set job alerts for “Technical Support Engineer” roles.

Kota Damansara, Selangor, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Information Technology Support Engineer - Campus Hire 2025

KL Eco City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Damansara, Selangor, Malaysia MYR5,000.00-MYR8,000.00 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Petaling Jaya, Selangor, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 2 months ago Petaling Jaya, Selangor, Malaysia 2 months ago Ara Damansara, Selangor, Malaysia MYR96,000.00-MYR138,000.00 4 weeks ago Kota Damansara, Selangor, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 6 months ago Kota Damansara, Selangor, Malaysia 3 days ago Petaling Jaya, Selangor, Malaysia 6 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago IT Technical Support Specialist (BAU) - IT Department

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Technical Support Engineer-Microsoft Power Platform

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Technical Support Engineer- Dynamics 365 Customer Engagement(CE)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Internship For Technical Support Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR500.00-MYR650.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Premium Technical Support Engineer - CDN

Kuala Lumpur, Kuala Lumpur Cloudflare

Posted 8 days ago

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Job Description

Premium Technical Support Engineer - CDN

Join to apply for the Premium Technical Support Engineer - CDN role at Cloudflare

Premium Technical Support Engineer - CDN

2 days ago Be among the first 25 applicants

Join to apply for the Premium Technical Support Engineer - CDN role at Cloudflare

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About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Singapore or Kuala Lumpur (Malaysia)

About The Team

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What You'll Do

Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer for CDN to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's CDN solutions with confidence.

Serve as a trusted technical advisor for our Premium customers, responding to and resolving inquiries and incidents related to CDN services, while delivering timely, high-quality and personalized assistance.
Work directly with customers to diagnose, troubleshoot and resolve complex technical issues involving DDoS mitigation, firewall rules, SSL/TLS, network confirmation, and other security configurations.
Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable
Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting
Work with Engineering and Product teams to improve products and tools

What We're Looking For

You have a minimum of 4 years experience working as a Technical Support Engineer / Sr. Support Engineer supporting networking or web security products.
Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers.
Strong customer service orientation and communication skills, both written and verbal, fluent in English and preferably a second language like Mandarin, Hindi, Tamil, Korean or Japanese.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong understanding of network protocols, including TCP/IP, DNS, HTTP/S, and BGP, with a particular focus on anycast routing concepts and implementation, as well as tools such as iptables and looking glass.
Proven experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels, and performing packet capture analysis
Confident with command line and tools, including curl, dig, traceroute, openssl, git
Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS
You are competent writing scripts in Bash, Python, JavaScript or other scripting language
You have worked with PostgreSQL, MySQL, MS SQL, and other database servers
Bachelor’s degree in Computer Science, Cybersecurity, or a related field (or equivalent experience)
Relevant certifications such as CISSP, GCIA GCIH, GCFA, GCFE or equivalent

Seniority level

Seniority level Associate

Employment type

Employment type Full-time

Job function

Job function Customer Service
Industries IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security