213 Policy Analyst jobs in Malaysia

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers. Here at Funding Societies | Modalku, we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

The successful hire will report to the Regional Head of Credit Risk and work closely with country credit teams to monitor and analyse portfolio quality and provide recommendations for improvement and execution.

• Design, Maintain, Own and continuously refine credit policies for various portfolios
• Ensure policies are aligned to organization goals and regulatory guidelines
• Analyse portfolio data borrower behaviour and portfolio performance to identify trends and hidden nuances and improve credit policies
• Explore new alternate data sources to improve risk models and decisioning
• Closely work with credit MIS, credit underwriting and collections team to understand portfolio health and recommend course corrections including refinements to risk models and decisioning algorithms
• Conduct A/B testing (champion-challenger) on credit underwriting and collection strategies to optimize approval rates and reduce losses
• Regular updates to senior management including the Risk Committees
• Closely work with external parties such as various credit bureaus and data partners to understand market landscape and how it affects our lending strategies
• Handle Audit queries on matters related to credit risk policies and decisions
• Build a strong credit policy team and mentor junior members

• Bachelor’s Degree or above in Statistics/Engineering/Analytics or similar from a University
• At least 6-8 years of experience in credit risk preferably in the MSME segment
• Familiar with local regulations and data landscape in the ASEAN region
• Strong numerical and analytical skills
• Passionate about working with large amounts of unstructured data
• Good working knowledge of MS Excel and SQL or Phython or R
• Strong communication and interpersonal skills
• Ability to work in a fast-paced evolving environment with a steep learning curve

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

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Summary

Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Task & Accountabilities

• Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating project meeting.
• Assist superior in prepare system/business requirement and business process review.
• Prepare test script and Perform User Acceptance Testing,
• Prepare sign off document from stakeholder.
• Prepare implementation sign off document.
• Assist superior to monitor the result.
• Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
• Review and recommend measure to improve the existing process and system.
• Perform data analysis and presentation to support business decision.
• Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
• Establish and update guidelines, working instructions and standard operating procedures.
• Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

Qualifications/ Experience

• Bachelor Degree in Business Administration or equivalent
• At least 3 – 5 years’ experience in Insurance Industry
• Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.

Join to apply for the Policy Servicing Analyst role at Zurich Insurance

Summary
Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

• Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating project meeting.
• Assist superior in prepare system/business requirement and business process review.
• Prepare test script and Perform User Acceptance Testing,
• Prepare sign off document from stakeholder.
• Prepare implementation sign off document.
• Assist superior to monitor the result.
• Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
• Review and recommend measure to improve the existing process and system.
• Perform data analysis and presentation to support business decision.
• Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
• Establish and update guidelines, working instructions and standard operating procedures.
• Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

• Bachelor Degree in Business Administration or equivalent
• At least 3 – 5 years’ experience in Insurance Industry
• Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.

• Mid-Senior level

• Full-time

• General Business

• Insurance and Financial Services

Job Summary

Responsible for Policy Servicing operational support, business process analysis, and other duties assigned by the supervisor to meet operational and project requirements for Digital Servicing, Automation, and System Enhancement initiatives.

Key Accountabilities

1. Participate in Digital Servicing, automation, system enhancement, and process improvement projects. Responsibilities include:
2. Perform process reviews and identify opportunities for improvement.
3. Liaise and coordinate with superiors and IT or system support teams.
4. Assist superiors in project meetings.
5. Assist in preparing system/business requirements and conducting business process reviews.
6. Prepare test scripts and perform User Acceptance Testing.
7. Prepare sign-off documents from stakeholders and for implementation.
8. Assist in monitoring project results.
9. Ensure all activities meet quality, performance standards, and deadlines.
10. Review and recommend measures to improve existing processes and systems.

Additional Responsibilities

• Prepare business cases and presentation slides for initiatives and projects.
• Perform data analysis and present findings to support business decisions.
• Establish and update guidelines, work instructions, and standard operating procedures.
• Ensure that all assigned timelines and objectives are met or exceeded.

Job Qualifications

Required:

• Bachelor's Degree in Business Administration or equivalent.

Preferred:

• At least 5 years of experience in the Insurance Industry.

Job Summary

Responsible for Life & Family operational support, business process analysis, processing of service requests as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Responsibilities

1. Support Life and Family Servicing requests processing and approve up to authority limit assigned.
2. Participate on the system enhancement, process improvement and digital projects, including:
1. Liaise and coordinate with superior and IT or system support.
2. Assist superior in participating project meetings.
3. Assist superior in preparing system/business requirements and business process reviews.
4. Prepare test scripts and perform User Acceptance Testing.
5. Prepare sign-off documents from stakeholders.
6. Prepare implementation sign-off documents.
7. Assist superior in monitoring the results.
8. Provide operational support including reporting, data analysis, and updating working instructions / Standard Operating Procedures.
9. Perform all activities achieving reasonable quality, performance, and within the agreed timeline.
10. Review and recommend measures to improve the existing process and system.

Job Requirements

Qualifications/Experience

1. Education: Degree or Diploma with relevant experience.
2. Experience: Minimum 1 year working experience in the Insurance Industry.

Technical Skills

1. Essential: PC literate and excellent communication skills.
2. Desirable: Knowledge in Life Insurance/Takaful, good communication/interpersonal skills, and proficiency in Microsoft Word, Excel, and PowerPoint.