64 Policy Analyst jobs in Malaysia

Funding Societies | Modalku
is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku, we live by our core values GETFS:

• Grow Relentlessly:
  Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics:
  Only by forging togetherness, we help each other succeed.
• Test Measure Act:
  Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact:
  Create impact through bias for action and tangible results.
• Serve with Obsession:
  Build win-win relationships for the long-term by having a customer obsession.

The successful hire will report to the Regional Head of Credit Risk and work closely with country credit teams to monitor and analyse portfolio quality and provide recommendations for improvement and execution.

What you will do:

• Design, Maintain, Own and continuously refine credit policies for various portfolios
• Ensure policies are aligned to organization goals and regulatory guidelines
• Analyse portfolio data borrower behaviour and portfolio performance to identify trends and hidden nuances and improve credit policies
• Explore new alternate data sources to improve risk models and decisioning
• Closely work with credit MIS, credit underwriting and collections team to understand portfolio health and recommend course corrections including refinements to risk models and decisioning algorithms
• Conduct A/B testing (champion-challenger) on credit underwriting and collection strategies to optimize approval rates and reduce losses
• Regular updates to senior management including the Risk Committees
• Closely work with external parties such as various credit bureaus and data partners to understand market landscape and how it affects our lending strategies
• Handle Audit queries on matters related to credit risk policies and decisions
• Build a strong credit policy team and mentor junior members

Requirements

What we are looking for:

• Bachelor's Degree or above in Statistics/Engineering/Analytics or similar from a University
• At least6-8 years of experience in credit risk preferably in the MSME segment
• Familiar with local regulations and data landscape in the ASEAN region
• Strong numerical and analytical skills
• Passionate about working with large amounts of unstructured data
• Good working knowledge of MS Excel and SQL or Phython or R
• Strong communication and interpersonal skills
• Ability to work in a fast-paced evolving environment with a steep learning curve

Benefits

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Stories here.

Join to apply for the Policy Servicing Analyst role at Zurich Insurance

Summary
Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

• Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating project meeting.
• Assist superior in prepare system/business requirement and business process review.
• Prepare test script and Perform User Acceptance Testing,
• Prepare sign off document from stakeholder.
• Prepare implementation sign off document.
• Assist superior to monitor the result.
• Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
• Review and recommend measure to improve the existing process and system.
• Perform data analysis and presentation to support business decision.
• Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
• Establish and update guidelines, working instructions and standard operating procedures.
• Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

• Bachelor Degree in Business Administration or equivalent
• At least 3 – 5 years’ experience in Insurance Industry
• Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.

• Mid-Senior level

• Full-time

• General Business

• Insurance and Financial Services

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Summary

Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Task & Accountabilities

• Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating project meeting.
• Assist superior in prepare system/business requirement and business process review.
• Prepare test script and Perform User Acceptance Testing,
• Prepare sign off document from stakeholder.
• Prepare implementation sign off document.
• Assist superior to monitor the result.
• Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
• Review and recommend measure to improve the existing process and system.
• Perform data analysis and presentation to support business decision.
• Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
• Establish and update guidelines, working instructions and standard operating procedures.
• Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

Qualifications/ Experience

• Bachelor Degree in Business Administration or equivalent
• At least 3 – 5 years’ experience in Insurance Industry
• Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB PURPOSE

The role of Head is to strategize and implement targets to meet the goals and requirements outlined by the management and protect the Bank’s interest at all times through developing marketing strategies and soliciting business, diversifying through new-to-bank relationships, and cross-selling the Bank’s products and capabilities to corporate sector entities while maintaining cost-to-income discipline.

ACCOUNTABILITIES

CREDIT ACQUISITION

1. Lead the Team Members with a focus on originating deals, exceeding clients' expectations, and overall growth.
2. Responsible for managing a portfolio of existing and new customers with optimization of revenue through sound credit evaluation, wallet sizing, and account planning.
3. Consistently identify ways to maximize the existing resources i.e. the Relationship Managers by leveraging on own and RMs credit knowledge and experience across various industry segments.
4. Reinforce a continuous improvement mindset by initiating innovative and achievable solutions that could become a benchmark for the industry.
5. Increase wallet sizing under Corporate Investment Banking space among existing and potential new clients through joint-marketing, information sharing, and market intelligence.
6. Work closely with product partners across Affin banking group to induce cross-selling of products.
7. Review and mitigate risks and group exposure.
8. Grow P&L by maximizing earning potential, reviewing, and monitoring revenue performance through effective client planning.
9. Monitor and promote higher utilization of facilities.
10. Promote good management of Balance Sheet through collaboration with product partners.
11. Constantly monitor the “health” of accounts managed under Public Sector team. Conduct pulse checks on the accounts by tracking the revenue performance.

CLIENT RELATIONSHIP MANAGEMENT

1. Understand customer business and related industries via improvement on the relationship development.
2. Support, identify, solicit, and establish a high-value client base for the Bank.
3. Activate opportunities and risk criteria.
4. Manage proactively a portfolio of corporate accounts by monitoring the status and credit risk of each account.
5. Internal coordination/liaison with service delivery centers/HQ departments to maximize process efficiency and customer satisfaction.

SERVICE MANAGEMENT

1. Ensure promptness and quality of credit processing.
2. Monitor overdue accounts and undertake prompt measures to prevent deterioration to NPL.
3. Provide customer-level information to relevant parties within the Bank.
4. Facilitate the drawdown of facilities.

STAFF DEVELOPMENT

1. Build a high-performance culture by promoting individual and collective ownership and accountability of outcomes. This includes inculcating a high discipline work ethic.
2. Constantly improve business skills and participate in any recommended training program.
3. Maintain a high level of integrity and discipline.
4. Mentor and coach the Relationship Manager.
5. Identify training needs and recommend RM for development training.
6. When and where necessary, guide and advise the RM on his portfolio management.

COMPLIANCE TO REGULATORY AND BANK’S POLICIES AND PROCEDURES

1. To comply with regulatory and Bank’s internal policies and procedures and provide feedback to ensure better efficiency.
2. Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including Operations/Finance/Compliance.
3. Accurately assess the risk profile, suitability, and appropriateness of clients when marketing products and services by maintaining an accurate and up-to-date call report.
4. To manage the application of AML/CFT internal programs and procedures including proper maintenance of records and to report suspicious transactions.
5. Apply regulatory requirements such as KYC, AML/CFT and procedures at all times.

Qualifications and Experience

1. Degree in Finance, Accounting, or any similar discipline.
2. Minimum 10 years of experience in credit and corporate banking.

Skills and Knowledge

1. Able to work independently with a high degree of commitment and integrity.
2. Ability to monitor and delegate targets to staff in order to achieve financial targets and compliance.
3. Proactive and comprehensive in delivering content to senior internal stakeholders and clients.
4. Familiarity with banking procedures, policies, and guidelines both internally and externally with a thorough understanding of the client’s industry, business cycles, and other relevant factors.
5. Possess strong communication and excellent interpersonal skills and result-oriented.
6. Strong analytical skills and able to demonstrate good potential.
7. Assertive personality, initiative, and innovative.
8. Maturity in decision-making and problem-solving.

Job Summary

The primary responsibility of the Client Executive, Public Sector is to achieve the assigned territory revenue goals by developing and managing a pipeline of sales opportunities through the sales process in their specific territory from prospect to close.

As a customer facing seller, you will have ownership of all elements of revenue growth within the Public Sector, GLC territory. This includes discovering and developing new opportunities, managing pipeline, executing strategies, and managing customer growth.

You should be quota-driven, and will represent NetApp in our top Public Sector accounts within the territory while working with System Engineers/Specialists, Sales Development, Channel Development and NetApp partners to exceed overall sales objectives.

• Customer facing, hunter mentality passionate about prospecting, building pipeline and closing net new business to achieving territory specific revenue goals
• Develop, manage, and grow a pipeline of sales opportunities in collaboration with key Channel Partners within an assigned territory
• Provide Sales leadership within the partner community to improve communication, collaboration, and accountability specific to pipeline generation and closing opportunities within assigned territory
• Lead the development of the strategic Go-to-Market plan for assigned territories ensuring that both internal and external resources are actively engaged & contributing
• Acts as a liaison between Partner and NetApp customers to maximize NetApp technology adoption and overall customer satisfaction
• Co-sell and strategize with partners, distributors, and VARs to enable new customers acquisition & customer growth
• Delivers NetApp strategy, vision, and messaging to Customers, Prospects and Partner sales teams
• Ability to develop net new account with hunting mentality, building pipeline in shorter cycle

• At least 8 Years experience of field technology sales with a focus on new logo acquisition and business development, experiences in public sector accounts
• Consistent track record of exceeding quota and driving net new business.
• Self starter who is comfortable working independently and in a team environment
• Strong understanding of channel sales landscape in a specific territory
• Broad exposure to a variety of storage and cloud technologies/concepts
• Highly organized and disciplined with the ability to work collaboratively with colleagues within departments across functions
• Excellent verbal and written communication skills, presentation skills, customer service and negotiation skills
• Located within assigned territory and able to travel regularly to visit local customers and partners

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

Overview

As an Industry Advisor for Government, you will play a pivotal role in driving digital transformation and innovation across the Government sector. Your mission is to engage with executive-level stakeholders to co-create strategies that unlock new revenue streams, optimise operations, and deliver hyper-personalised experiences through cutting-edge technologies. You will bring deep domain expertise in the Government industry, with a strong understanding of industry-specific applications for AI and digital in the Government ecosystem. Your insights will help shape transformation strategies that align with broader business goals and industry trends.

• Strategic Engagement : Act as a trusted advisor to C-level decision-makers, identifying innovation opportunities and aligning technology capabilities to industry-specific challenges.
• Digital Transformation Leadership : Guide customers through the adoption of AI, cloud, and data-driven solutions to modernise legacy systems, enable predictive operations, and accelerate time-to-market for new services.
• Sales Enablement : Lead industry-focused sales motions, support account planning, and contribute to pipeline growth through thought leadership and customer co-innovation.
• Ecosystem Collaboration : Partner with ISVs, SIs, and infrastructure providers to scale industry solutions across the WWPS landscape.
• Knowledge Sharing : Translate complex industry trends into actionable insights for internal teams, helping shape go-to-market strategies and solution development.
• Planning & Engagement : Act as the industry expert in digital transformation account planning, driving engagement with internal/external stakeholders (e.g., Key Business Leaders, GSIs, ISVs).
• Sales Execution : Identify solution opportunities and gaps based on customer needs and priorities; advance high-impact, repeatable use cases and scenarios for reuse across customers and solution plays; lead strategic discussions with board-level and senior executive stakeholders to design end states aligned with customer goals.
• Collaboration & Partner Management : Engage with Business Strategy Leads, Business Decision Makers, and Partner Development Managers to orchestrate customer opportunities; drive go-to-market strategy and formal partnerships; share consultative selling approaches and best practices.
• Industry Expertise : Complete required training and certifications, act as a subject matter expert, and proactively seek additional training to build career competencies and industry-specific expertise.

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business or related field AND 10+ years customer-facing experience in the Defence Industry
• OR Master’s Degree in Computer Science, Information Technology, Engineering, Business or related field AND 8+ years customer-facing experience in the Defence Industry
• OR equivalent experience.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Not Applicable

• Full-time

• Industries
• Software Development