80 Policy jobs in Malaysia

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku, we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

The successful hire will report to the Regional Head of Credit Risk and work closely with country credit teams to monitor and analyse portfolio quality and provide recommendations for improvement and execution.

What you will do:

• Design, Maintain, Own and continuously refine credit policies for various portfolios
• Ensure policies are aligned to organization goals and regulatory guidelines
• Analyse portfolio data borrower behaviour and portfolio performance to identify trends and hidden nuances and improve credit policies
• Explore new alternate data sources to improve risk models and decisioning
• Closely work with credit MIS, credit underwriting and collections team to understand portfolio health and recommend course corrections including refinements to risk models and decisioning algorithms
• Conduct A/B testing (champion-challenger) on credit underwriting and collection strategies to optimize approval rates and reduce losses
• Regular updates to senior management including the Risk Committees
• Closely work with external parties such as various credit bureaus and data partners to understand market landscape and how it affects our lending strategies
• Handle Audit queries on matters related to credit risk policies and decisions
• Build a strong credit policy team and mentor junior members

What we are looking for:

• Bachelor’s Degree or above in Statistics/Engineering/Analytics or similar from a University
• At least6-8 years of experience in credit risk preferably in the MSME segment
• Familiar with local regulations and data landscape in the ASEAN region
• Strong numerical and analytical skills
• Passionate about working with large amounts of unstructured data
• Good working knowledge of MS Excel and SQL or Phython or R
• Strong communication and interpersonal skills
• Ability to work in a fast-paced evolving environment with a steep learning curve

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Stories here .

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Funding Societies | Modalku

is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers. Here at Funding Societies | Modalku, we live by our core values GETFS: Grow Relentlessly:

Strive to become our best, most authentic selves. Enable Teamwork, Disable Politics:

Only by forging togetherness, we help each other succeed. Test Measure Act:

Stay curious and reinvent ourselves, through innovation and experimentation. Focus on Impact:

Create impact through bias for action and tangible results. Serve with Obsession:

Build win-win relationships for the long-term by having a customer obsession. The successful hire will report to the Regional Head of Credit Risk and work closely with country credit teams to monitor and analyse portfolio quality and provide recommendations for improvement and execution. What you will do: Design, Maintain, Own and continuously refine credit policies for various portfolios Ensure policies are aligned to organization goals and regulatory guidelines Analyse portfolio data borrower behaviour and portfolio performance to identify trends and hidden nuances and improve credit policies Explore new alternate data sources to improve risk models and decisioning Closely work with credit MIS, credit underwriting and collections team to understand portfolio health and recommend course corrections including refinements to risk models and decisioning algorithms Conduct A/B testing (champion-challenger) on credit underwriting and collection strategies to optimize approval rates and reduce losses Regular updates to senior management including the Risk Committees Closely work with external parties such as various credit bureaus and data partners to understand market landscape and how it affects our lending strategies Handle Audit queries on matters related to credit risk policies and decisions Build a strong credit policy team and mentor junior members What we are looking for: Bachelor’s Degree or above in Statistics/Engineering/Analytics or similar from a University At least6-8 years of experience in credit risk preferably in the MSME segment Familiar with local regulations and data landscape in the ASEAN region Strong numerical and analytical skills Passionate about working with large amounts of unstructured data Good working knowledge of MS Excel and SQL or Phython or R Strong communication and interpersonal skills Ability to work in a fast-paced evolving environment with a steep learning curve Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries. Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life. Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too. Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity Interested to know more about us? Learn about our Stories

here .

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106193

Summary

Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Task & Accountabilities

• Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating project meeting.
• Assist superior in prepare system/business requirement and business process review.
• Prepare test script and Perform User Acceptance Testing,
• Prepare sign off document from stakeholder.
• Prepare implementation sign off document.
• Assist superior to monitor the result.
• Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
• Review and recommend measure to improve the existing process and system.
• Perform data analysis and presentation to support business decision.
• Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis.
• Establish and update guidelines, working instructions and standard operating procedures.
• Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

Qualifications/ Experience

• Bachelor Degree in Business Administration or equivalent
• At least 3 – 5 years’ experience in Insurance Industry
• Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.

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Purpose
Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result

Key Accountabilities

• Supervises assigned team members’ daily activities.
• They assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
• They track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements.
• They understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices.
• They interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values.

Performance Management Accountabilities

• Demonstrate commitment to corporate values.
• Take accountability for participating in the performance management cycle.
• Take action to improve performance on the job. Assist and support co-workers.
• Take action to manage own personal development.

Requirements
Education : Degree

• At least 2 years working experience in insurance industry, preferably experience in policy servicing or possess Diploma/Associate in Insurance/ Actuarial examination.
• Fresh Grads as are welcome to apply.

Technical Skills

• Knowledge of insurance, proficient in English and Bahasa Malaysia, PC literate, good communication and interpersonal skill, excellent leadership, good problem solving and analytical skill.

Location : Kuala Lumpur

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Join to apply for the Policy Servicing Analyst role at Zurich Insurance

2 days ago Be among the first 25 applicants

Join to apply for the Policy Servicing Analyst role at Zurich Insurance

Purpose

Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result

Purpose

Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result

Key Accountabilities

• Supervises assigned team members’ daily activities.
• They assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
• They track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements.
• They understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices.
• They interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values.
  
  

Performance Management Accountabilities

• Demonstrate commitment to corporate values.
• Take accountability for participating in the performance management cycle.
• Take action to improve performance on the job. Assist and support co-workers.
• Take action to manage own personal development.
  
  

Requirements

Education : Degree

• At least 2 years working experience in insurance industry, preferably experience in policy servicing or possess Diploma/Associate in Insurance/ Actuarial examination.
• Fresh Grads as are welcome to apply.
  
  

Technical Skills

• Knowledge of insurance, proficient in English and Bahasa Malaysia, PC literate, good communication and interpersonal skill, excellent leadership, good problem solving and analytical skill.
  
  

Location : Kuala Lumpur

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function General Business
• Industries Insurance and Financial Services

Referrals increase your chances of interviewing at Zurich Insurance by 2x

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Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: 106193 Summary Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements. Key Task & Accountabilities Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including: Liaise and coordinate with superior and IT or system support. Assist superior in participating project meeting. Assist superior in prepare system/business requirement and business process review. Prepare test script and Perform User Acceptance Testing, Prepare sign off document from stakeholder. Prepare implementation sign off document. Assist superior to monitor the result. Perform all activities achieved the reasonable quality, performance and within the agreed timeline given. Review and recommend measure to improve the existing process and system. Perform data analysis and presentation to support business decision. Responsible to perform Quality Check or sampling review as per Quality Assurance Framework. Update the report to management on monthly basis. Establish and update guidelines, working instructions and standard operating procedures. Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payment) and approve up to authority limit assigned. Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded. Qualifications/ Experience Bachelor Degree in Business Administration or equivalent At least 3 – 5 years’ experience in Insurance Industry Knowledge of insurance, good command in English and Bahasa Malaysia, IT literate and proficient in MS office, ability to work independently without supervision, ability to communicate with all level effectively.

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Purpose Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result Key Accountabilities Supervises assigned team members’ daily activities. They assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team. They track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements. They understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices. They interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values. Performance Management Accountabilities Demonstrate commitment to corporate values. Take accountability for participating in the performance management cycle. Take action to improve performance on the job. Assist and support co-workers. Take action to manage own personal development. Requirements Education : Degree At least 2 years working experience in insurance industry, preferably experience in policy servicing or possess Diploma/Associate in Insurance/ Actuarial examination. Fresh Grads as are welcome to apply.

Technical Skills Knowledge of insurance, proficient in English and Bahasa Malaysia, PC literate, good communication and interpersonal skill, excellent leadership, good problem solving and analytical skill. Location : Kuala Lumpur

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Join to apply for the

Policy Servicing Analyst

role at

Zurich Insurance 2 days ago Be among the first 25 applicants Join to apply for the

Policy Servicing Analyst

role at

Zurich Insurance Purpose

Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result Purpose

Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result

Key Accountabilities

Supervises assigned team members’ daily activities. They assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team. They track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements. They understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices. They interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values.

Performance Management Accountabilities

Demonstrate commitment to corporate values. Take accountability for participating in the performance management cycle. Take action to improve performance on the job. Assist and support co-workers. Take action to manage own personal development.

Requirements

Education : Degree

At least 2 years working experience in insurance industry, preferably experience in policy servicing or possess Diploma/Associate in Insurance/ Actuarial examination. Fresh Grads as are welcome to apply.

Technical Skills

Knowledge of insurance, proficient in English and Bahasa Malaysia, PC literate, good communication and interpersonal skill, excellent leadership, good problem solving and analytical skill.

Location : Kuala Lumpur Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function General Business Industries Insurance and Financial Services Referrals increase your chances of interviewing at Zurich Insurance by 2x Sign in to set job alerts for “Policy Analyst” roles.

Assistant Manager, Regional Public Affairs (Policy and Strategy)

Petaling Jaya, Selangor, Malaysia 10 hours ago Public Policy Researcher (Quantitative Focus)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Graduan Career Fair - Custody Asset Servicing Analyst / Senior Analyst

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Officer, Fund Accounting Senior Analyst – Valuations – Hybrid

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Equity Research, Industrials/Consumer - Analyst/Associate

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Analyst - Insurance Operations, Policy Processing/ Policy Servicing (Supporting Australia)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Policy Servicing Senior Analyst (System Support and Projects , Senior Executive)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago DRSC Global Core Analyst - Research and Insights

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago DRSC Global Core Senior Analyst - Research & Insights

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago DRSC Global Core Analyst - Research and Insights

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Research Assistant/Analyst/Associate, Global Credit - Ratings and Monitoring

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB PURPOSE

The role of Head is to strategize and implement targets to meet the goals and requirements outlined by the management and protect the Bank’s interest at all times through developing marketing strategies and soliciting business, diversifying through new-to-bank relationships, and cross-selling the Bank’s products and capabilities to corporate sector entities while maintaining cost-to-income discipline.

ACCOUNTABILITIES

CREDIT ACQUISITION

1. Lead the Team Members with a focus on originating deals, exceeding clients' expectations, and overall growth.
2. Responsible for managing a portfolio of existing and new customers with optimization of revenue through sound credit evaluation, wallet sizing, and account planning.
3. Consistently identify ways to maximize the existing resources i.e. the Relationship Managers by leveraging on own and RMs credit knowledge and experience across various industry segments.
4. Reinforce a continuous improvement mindset by initiating innovative and achievable solutions that could become a benchmark for the industry.
5. Increase wallet sizing under Corporate Investment Banking space among existing and potential new clients through joint-marketing, information sharing, and market intelligence.
6. Work closely with product partners across Affin banking group to induce cross-selling of products.
7. Review and mitigate risks and group exposure.
8. Grow P&L by maximizing earning potential, reviewing, and monitoring revenue performance through effective client planning.
9. Monitor and promote higher utilization of facilities.
10. Promote good management of Balance Sheet through collaboration with product partners.
11. Constantly monitor the “health” of accounts managed under Public Sector team. Conduct pulse checks on the accounts by tracking the revenue performance.

CLIENT RELATIONSHIP MANAGEMENT

1. Understand customer business and related industries via improvement on the relationship development.
2. Support, identify, solicit, and establish a high-value client base for the Bank.
3. Activate opportunities and risk criteria.
4. Manage proactively a portfolio of corporate accounts by monitoring the status and credit risk of each account.
5. Internal coordination/liaison with service delivery centers/HQ departments to maximize process efficiency and customer satisfaction.

SERVICE MANAGEMENT

1. Ensure promptness and quality of credit processing.
2. Monitor overdue accounts and undertake prompt measures to prevent deterioration to NPL.
3. Provide customer-level information to relevant parties within the Bank.
4. Facilitate the drawdown of facilities.

STAFF DEVELOPMENT

1. Build a high-performance culture by promoting individual and collective ownership and accountability of outcomes. This includes inculcating a high discipline work ethic.
2. Constantly improve business skills and participate in any recommended training program.
3. Maintain a high level of integrity and discipline.
4. Mentor and coach the Relationship Manager.
5. Identify training needs and recommend RM for development training.
6. When and where necessary, guide and advise the RM on his portfolio management.

COMPLIANCE TO REGULATORY AND BANK’S POLICIES AND PROCEDURES

1. To comply with regulatory and Bank’s internal policies and procedures and provide feedback to ensure better efficiency.
2. Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including Operations/Finance/Compliance.
3. Accurately assess the risk profile, suitability, and appropriateness of clients when marketing products and services by maintaining an accurate and up-to-date call report.
4. To manage the application of AML/CFT internal programs and procedures including proper maintenance of records and to report suspicious transactions.
5. Apply regulatory requirements such as KYC, AML/CFT and procedures at all times.

Qualifications and Experience

1. Degree in Finance, Accounting, or any similar discipline.
2. Minimum 10 years of experience in credit and corporate banking.

Skills and Knowledge

1. Able to work independently with a high degree of commitment and integrity.
2. Ability to monitor and delegate targets to staff in order to achieve financial targets and compliance.
3. Proactive and comprehensive in delivering content to senior internal stakeholders and clients.
4. Familiarity with banking procedures, policies, and guidelines both internally and externally with a thorough understanding of the client’s industry, business cycles, and other relevant factors.
5. Possess strong communication and excellent interpersonal skills and result-oriented.
6. Strong analytical skills and able to demonstrate good potential.
7. Assertive personality, initiative, and innovative.
8. Maturity in decision-making and problem-solving.

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