427 Platform Support jobs in Malaysia

Application Support Analyst - Wealth Management Platform

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Application Support Analyst - Wealth Management Platform

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FNZ Application Support Analyst - Wealth Management Platform

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Application Support Analyst - Wealth Management Platform

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FNZ Get AI-powered advice on this job and more exclusive features. TA partner | Tech | Early career | Overseas recruitment

As a Production Support Analyst, you’ll provide application support for our business. We are looking for a self-starter, an expert in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs). A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement. You will be a member of a critical team who - Provide Application Support - ensuring that the application is working correctly as deployed. Supporting Incident & Problem Management – analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues. Release & Change Management – support testing and release process for production fixes. Service Transition – facilitate the transition between project support and production support for all changes. Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations. The responsibilities will include: Identifies and resolves issues with applications, following agreed procedures. Carries out agreed application maintenance tasks. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating as appropriate. Documents and closes resolved incidents according to agreed procedures. Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services. Determines problem fixes and assists with the implementation of agreed remedies and preventative measures. Ensures that such problems are fully documented within the relevant reporting systems. Collaborates with colleagues, operational/client-servicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements. Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose. Drafts and maintains procedures and documentation for application support. Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment. What are we ideally looking for in a successful candidate? Relevant production support experience and/or qualification within a relevant field. Passionate about providing an excellent service experience for our clients. Strong analytical thinking and keen attention to detail. Highly logical with proven problem-solving abilities. Independent, self-directing and delivery focused working style. Good communication skills, confident in dealing with internal and external clients. Able to take initiative learn quickly in a dynamic fast-paced industry; Ability to effectively prioritize and execute tasks in a high-pressure environment. Excellent organizational, administration and time management skills. These are also an advantage (but not a must): Interest / familiarity with financial markets and products. Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential. Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours. Why should you join us? Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies. Be part of the start-up team in KL with the ability to have direct input and involvement in the processes towards the expected fast growth. Convenient office location in the city for commuters. A competitive salary and excellent benefits, including full comprehensive Health insurance, Life insurance, volunteer leave, sick days, referral bonuses, and more. A hybrid 3+2 model combining working from the office and from home. We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more. For more information, please reach out to us! *Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Analyst and Engineering Industries Financial Services and Information Services Referrals increase your chances of interviewing at FNZ by 2x Sign in to set job alerts for “Application Support Analyst” roles.

Kota Damansara, Selangor, Malaysia 3 days ago Kota Damansara, Selangor, Malaysia 1 day ago Ara Damansara, Selangor, Malaysia 1 month ago Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 month ago L2 Application Support (Unix Shell, Sql) - Rotational shifts

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 22 hours ago People Care Application Support Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Business Application Support Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Application Support Shift Agent (6pm - 6am)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Executive, Application Support (Group IT)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Associate Consultant - Infrastructure Engineer

Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Software Application Support Specialist (US Time Zone)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Provide 2nd-level support in reporting platform operations: Tableau, Analysis for Office, etc.

Job Description

In your new role you will:

1. Provide 2nd-level support in reporting platform operations: Tableau, Analysis for Office, etc.
2. Support platform maintenance activities, e.g., server migration, platform version upgrade, platform health check, etc.
3. Prepare documentation for BIA solutions and platforms.
4. Conduct Tableau sharing sessions for users and offer consultations to Tableau users.
5. Collaborate with business owners to develop Tableau reports.
6. Support on a global basis and coordinate with team members in other regions.
7. Define, design, and improve business intelligence solutions.
8. Work on AP and EU business hours as needed.
9. Be on call during weekdays and weekends for critical operations support.

Your Profile

You are best suited if you have:

1. Bachelor's Degree in Computer Science, Information Technology, or related field.
2. 1-3 years of relevant experience.
3. Knowledge of Tableau Desktop and Tableau Prep.
4. Strong troubleshooting and problem-solving skills.
5. Experience with operations support and ticketing systems.
6. Understanding of Data Warehousing, ETL techniques, and SQL programming.
7. Good communication skills and proactive teamwork.
8. Ability to work independently with minimal supervision.
9. Familiarity with business processes in the Semiconductor manufacturing industry.

Note: 1-year renewable contract under a third-party payroll partner with benefits according to the partner company.

#WeAreIn for driving decarbonization and digitalization

As a global leader in semiconductor solutions for power systems and IoT, Infineon enables innovative solutions for green energy, clean mobility, and smart IoT. We drive innovation and customer success while caring for our people and empowering them to reach ambitious goals. Join us in making life easier, safer, and greener.

Are you in?

We are committed to creating the best Infineon for everyone. We embrace diversity and inclusion, offering a work environment based on trust, respect, and equality. We consider experience and skills in our hiring decisions.

Please inform your recruiter if there are specific considerations to facilitate your participation in the interview process.

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Overview/Summary

Quantios is a global leader in SaaS solutions for the Wealth, Trust, and Corporate Services (TCSP) industry. Focused on driving digital transformation, Quantios provides advanced technology that ensures seamless compliance and efficient administration. Our solutions empower businesses to streamline operations and focus on growth.

The TCSP industry is undergoing rapid consolidation and increasing regulatory scrutiny, making data integrity more critical than ever. Quantios leverages AI, automation, and advanced technology to manage data with precision, supporting growth, compliance, and operational efficiency for over 600 clients globally.

Join a team of 300+ professionals across 12 offices worldwide, and be part of a company driving transformation in over 80 international jurisdictions, where your expertise will help shape the future of this fast-changing industry.

Job Description:

Business Application Consultant serves as a key contact for users experiencing technical issues, ensuring timely and effective resolution to enhance user satisfaction. This role involves logging incidents, troubleshooting, diagnosing, and resolving application, system, and configuration issues. Depending on the complexity of the problem, unresolved cases may be escalated to higher support levels for advanced intervention.

This dynamic role offers opportunities to develop IT skills, gain hands-on experience, and advance professionally in a fast-paced environment, with potential career growth into senior or leadership positions.

Incident Management:

• Respond to incoming support requests via QUS and ensure accurate logging of incidents.
• Categorize incidents based on priority and impact, ensuring proper tracking and updates.
• Monitor tickets and maintain timely communication with users throughout the resolution process.
• Provide initial diagnosis and resolve common product issues or escalate more complex cases to L3 support.

Troubleshooting and Escalation:

• Perform advanced troubleshooting for software applications, hosting environments, and configurations.
• Collaborate with internal teams to address unresolved or recurring issues, escalating cases as needed.
• Develop and utilize bespoke tools, scripts, and diagnostic utilities to enhance efficiency.
• Suggest and document workarounds or interim fixes for application defects.

Knowledge Management and User Education:

• Utilize and expand the knowledge base by documenting new issues, solutions, FAQs, and best practices.
• Educate users on basic application functionalities, system processes, and self-service resources.
• Assist in maintaining and refining SOPs for escalation, troubleshooting, and resolution workflows.

Application Support:

• Provide end-to-end support for Quantios applications, including conducting assessments.
• Set up, upgrade, and document processes for application deployment.
• Monitor applications proactively to identify and address potential issues before escalation.
• Deliver on-site and off-site support as required.

Collaboration and Feedback:

• Share insights from client interactions and industry trends with development teams to improve product offerings.
• Provide feedback on recurring issues to improve processes and system performance.
• Collaborate with the Academy team to maintain a knowledge base and assist with training L1 teams and end users.

Continuous Improvement and Reporting:

• Research and adopt new technologies, methodologies, and standards to enhance support services.
• Analyze helpdesk metrics, prepare reports, and identify areas for improvement in service delivery.
• Test and validate fixes, updates, and new features before deployment to ensure quality.

Job Requirements:

• Degree in Financial Technology, Computer Science, Information Technology, or a related field (or equivalent experience).
• Knowledge of business application software (e.g., ERP, CRM systems).
• Familiarity with core fintech products and industry standards (preferred) .
• Basic understanding of ITIL concepts, including incident logging and escalation procedures (preferred but not mandatory).
• Proficiency in programming languages such as AL Programming , VB.NET, C#, SQL, Visual Studio, ASP.NET, AngularJS, Angular TypeScript, HTML5.
• Data analysis and visualization skills (e.g., Tableau, Power BI)
  
• Ability to use ticketing systems, diagnostic utilities, and basic troubleshooting tools.
• Knowledgeable about AI processes and usage
  
• Experience in managing projects from inception to completion.
  
• Capability to follow structured troubleshooting processes and escalate complex problems to appropriate teams.
• Awareness of financial regulations (e.g., DSS, KYC) and how they apply to fintech products.
• Ability to handle multiple tickets or tasks simultaneously while adhering to SLA timelines.
• Strong prioritization skills to manage workload efficiently.
• Strong verbal and written communication skills for interacting with users, clients, and internal teams.
• Willingness to work collaboratively with team members and escalate issues when necessary.
• Familiarity with industry trends, fintech products, and emerging technologies.
• Proactive in learning and adopting new technologies, methodologies, and standards to enhance service delivery.
• This role might require working on shift rotation basis. Subject to business needs.

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Join to apply for the Application Support Engineer role at Guidewire Software

2 days ago Be among the first 25 applicants

Join to apply for the Application Support Engineer role at Guidewire Software

Summary

Are you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry?

Summary

Are you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry?

If so, come join us! At Guidewire, we make software that offers Property and Casualty (P&C) insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks.

We build the core applications that insurance companies use to sell and underwrite policies, settle claims and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals and predictive analytics. We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business.

We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality and collegiality. We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you and you’ll be trusted and empowered to go further. The Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise. As an Application Support Engineer you will learn everything there is to know about Guidewire’s products and you’ll communicate and share that knowledge with Guidewire’s internal and external customers.

Job Description

Essential Duties and Responsibilities

• A Guidewire Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products.
• Develop and maintain deep expertise in Guidewire’s suite of products.
• Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions and collaborating with/leading other teams to resolve complex problems.
• Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests by providing clear and concise technical explanations to technical and non-technical customers while managing the proper expectations.
• Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.
• Execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments as needed.
• Identify areas for service improvement and collaborate with other teams to implement changes that improve the customer experience.
• Manage and resolve incidents within contractual service level agreements (SLAs). This includes coordination with other teams and stakeholders and providing timely updates to customers.
• Share your technical knowledge and expertise with other team members and contribute to the development of team training materials and processes.
  
  

Required Experience And Education

• Bachelor’s Degree in Computer Science or related field
• Familiarity with cloud applications and cloud infrastructure/services
• 4+ years of work experience providing technical software support for a B2B software company
• Experience with a commercial customer incident tracking or CRM system such as Salesforce.com
• Experience using a software defect tracking system such as JIRA
• Advanced exposure to broad technical skills such as Java, XML, JSON, 3-tier application architecture
• Knowledge of front-end web technologies (JavaScript/ReactJS or similar)
• Ability to read, analyze and interpret diagnostic artifacts (heap/thread dumps, AWR reports, Datadog, etc.)
• Strong understanding of SQL and commercial relational databases (Postgres, Oracle, etc.)
  
  

Personal Qualities

• Outstanding troubleshooting skills.
• Ability to think critically and display an aptitude for problem solving.
• Employ sound business judgment when making business decisions.
• Use creative and innovative ways to solve problems.
• Display a strong work ethic and do whatever it takes to get the job done.
• Demonstrate strong follow-through and consistently keep commitments to customers and other stakeholders.
• Understand customer empathy, sense of urgency and commit to customer satisfaction.
• Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service
  
  

Other Requirements

• Read, write and speak English fluently
• We provide 24x7 support and while many of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be eventual evening and weekend shifts included in order to cover after-hours production emergencies
• Travel – Possible occasional travel (less than 5%) to other Guidewire offices for training and team meetings
  
  

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

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Job Summary:

We are seeking a dedicated and technically proficient Executive, MIS – Application Support to join our Application Support Team. This role involves managing core business applications, resolving user issues, coordinating with vendors, overseeing data backups and access rights, and supporting system-related projects and training. The ideal candidate will have a strong ERP background, preferably in a retail environment, and will be committed to ensuring high availability, reliability, and security of critical systems.

Responsibilities:

• Provide timely and effective end-user support; troubleshoot issues and update resolutions in the helpdesk ticketing system.
• Coordinate with external vendors for ERP-related support, system integration, change requests, and issue resolution.
• Manage user access rights across all company systems and ensure compliance with internal security policies.
• Perform and verify regular backup procedures for servers and ensure software maintenance is up to date.
• Lead and support the implementation of new IT systems or projects, including planning, testing, and end-user training.
• Assist in managing IT projects, ensuring that objectives are met on time, within scope, and within budget.
• Evaluate, compare, and recommend IT software or services that align with business
• requirements.
• Continuously monitor and enhance existing business systems to ensure business continuity, operational efficiency, and minimal downtime.
• Collaborate closely with business units to understand needs and translate them into system
• improvements.
• Document IT processes, systems changes, and project activities in accordance with company standards.
• Perform other ad hoc duties as assigned by the MIS or IT management.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Business Computing, or a related field.
• 1–3 years of experience in MIS, application support, or related IT roles.
• Hands-on experience with ERP Net Applications is mandatory.
• Prior experience in a retail business environment is highly preferred.
• Strong understanding of retail business processes and system workflows.
• Excellent problem-solving and communication skills to interact with business users and technical teams.
• Knowledge of e-commerce systems and process mapping is an added advantage.
• Basic understanding or experience with SQL scripting is an advantage.
• Strong organizational skills and ability to manage multiple tasks effectively.

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Get AI-powered advice on this job and more exclusive features.

We are seeking a proactive and technically skilled L2 Infra Application Support Engineer to join our client. In this role, you will be responsible for ensuring the stability, availability, and performance of business-critical applications running on Unix/Linux platforms . You will work closely with development, infrastructure, and L3 support teams to resolve issues, automate processes, and enhance operational reliability.

• Troubleshoot and resolve Level 2 application and infrastructure incidents within SLA timelines.
• Conduct regular system and application health checks and respond to alerts from monitoring tools.
• Develop and maintain Shell scripts to automate operational tasks such as log management, monitoring, and cleanup.
• Execute and optimize SQL/PLSQL or MySQL queries to support data analysis and troubleshooting.
• Assist in change management activities including validation, coordination, and post-deployment checks.
• Perform log analysis and root cause identification using CLI tools (grep, awk, tail, etc.).
• Create and maintain runbooks, SOPs, and incident reports for operational continuity.
• Manage and fulfill service requests such as user access, parameter changes, and file uploads using ITSM tools like ServiceNow .
• Strong hands-on experience with Shell scripting (Bash, Korn, or similar).
• Solid understanding of Unix/Linux systems , including file systems, cron jobs, and process management.
• Experience with Oracle/PLSQL or MySQL databases – writing queries, procedures, and performing basic DB support.
• Familiarity with monitoring tools (e.g., Nagios, Zabbix, OEM) and log analysis techniques.
• Working knowledge of ITSM platforms such as ServiceNow or Remedy.
• Excellent troubleshooting, communication, and documentation skills.
• Ability to work independently in a 24x7 support environment , including on-call rotations if required.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Banking

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Technical Support Engineer (After Sales)

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International Technical Support Engineer（FAE at cpe)

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Responsibilities:

1. Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
2. Understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums, and social media.
3. Identify, resolve or manage the resolution of system issues.
4. Troubleshoot platform issues raised by clients or internal and escalate to the next level if they cannot be solved beyond the expertise.
5. Communicate with other departments and teams, keeping stakeholders and management informed.
6. Update and manage the Knowledge base.
7. Manage the escalation process of issues from L1.
8. Mentor Technical Support Specialists (L1) to help them understand more complex issues/configurations.
9. Own and track tasks within SLAs.

Specialist Knowledge/Experience Required:

1. Experience in a relevant position.
2. Experience in software testing and correction.
3. Consistent performance under pressure.
4. Demonstrated success at troubleshooting and excellent communication skills.
5. Strong knowledge/skills in at least 4 areas from the list below:
1. No-SQL (Mongo)
2. Linux/UNIX systems
3. JSON and XML syntax
4. RESTful API
5. GIT (understanding, work experience)
6. Basic scripting and programming: XML, JavaScript, and Bash
6. Work experience with workflow solutions.
7. ITIL Certification.
8. Bachelor’s degree or equivalent tertiary qualification or certification.

Desirable Knowledge/Skills:

1. Jenkins (ability to develop jobs).
2. Knowledge of AWS CloudWatch or MS Azure.
3. Experience in Confluence apps (Connect, Jira).
4. Message Broker system (AMQ).
5. Familiarity with graphics and video editing software.

People Skills:

1. Strong team player with the ability to work with remote and international teams.
2. Highly organized, structured, and process-oriented, with great attention to detail, accuracy, and consistency.
3. Self-motivated and driven - confidence to work on own initiative and with limited supervision.
4. Ability to effectively prioritize and manage conflicting internal and external tasks.
5. Positive, can-do attitude, problem solver, inspiring, and driven.
6. Able to communicate effectively at all levels within a large organization.
7. A quick learner who enjoys overcoming challenges, resolving issues, or escalating as needed.
8. Proven relationship-building skills.

MUST HAVE:

1. Technical Support experience in L2 or L3.
2. Exposure to application support.
3. API, FTP, Network, AWS, Unix experience.
4. Good analytical thinking and problem-solving skills.

GOOD TO HAVE:

1. Message queue experience (e.g., AMQ, SQS).
2. Excellent communication skills, both oral and written in English.
3. Additional languages will be beneficial.
4. May be required on occasion to work outside standard working hours.
5. Candidates must be eligible to work and live in the country of employment.

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Company Description

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!

We make change happen. From anywhere.

What we offer you

We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits

Job Description

About the role

The Application Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customising key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams,this position will assist their businesses by acting as a remote administrator on a day-to-day basis.

This position will work with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will also directly help customers automate processes to improve efficiencies and streamline processes. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.

"This role operates on a stable 12-hour night shift (7:00 pm – 7:00 am), with a repeating cycle of 3 or 4 workdays followed by 3 or 4 days off."

What you'll be doing

• Train in the Atlassian applications and Adaptavist tools, processes, and best practices
• Onboard and become familiar with customer application servers
• Monitor and respond to customer requests on the Adaptavist service desk
• Answer customer questions about how to best use the Atlassian applications in their business
• Create projects, configure permissions and workflows and other solutions at the request of the customer
• Work on multiple administrative activities according to agreed-upon customer priorities
• Communicate with the customer and other team members to understand and deliver configuration solutions
• Solve issues and provide best practice recommendations to the customer
• Record your work and time
• Follow security protocols that the customer may establish

Qualifications

What we're looking for

• Fluent in English, written and spoken
• Good customer support or similar experience
• Familiarity with Jira Service Desk, ServiceNow, or other ticketing systems
• Professional ethics
• Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
• Analytical and critical thinking, excellent written and verbal communication skills
• An ability to think innovatively and creatively
• Personable, helpful and professional attitude

A few nice-to-haves

• Experience administering the Atlassian toolset, in particular, Jira and Confluence
• Experience customizing Atlassian software through the use of workflows and add-ons, for example, ScriptRunner
• Knowledge of the build process – Continuous Integration and Delivery
• Experience in using GitLab or Sonatype software
• Knowledge of Groovy or other programming language
• Experience in creating technical documentation and sharing knowledge

Additional Information

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

What to expect

We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.

You can read them here

Equal opportunities for everyone

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page

Check out our Flexa page

We look forward to your application!

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Join to apply for the Application Support Engineer role at EPF Malaysia

Join to apply for the Application Support Engineer role at EPF Malaysia

Direct message the job poster from EPF Malaysia

Talent Acquisition @ EPF Malaysia | Sourcing Top Talent

JOB SUMMARY

The Application Support Engineer is responsible for the application support including the implementation, enhancement, maintenance and administration of IT applications and their components. They will work closely with the Business Users to provide application operational support and to ensure timely and efficient resolution of IT application-related incidents.

JOB RESPONSIBILITIES

1. Application Implementation and Enhancements

• As the Subject Matter Expert (SME) / reference for the IT Application, and technical domains including system/solution architecture, the related components, design, technical, functional, operational, integration, etc.
• Analyze current application and infrastructure technical and functional requirements, and plan for future enhancements or upgrades.
• Lead, drive or participate in end to end management and execution of projects/change requests to implement enhancements and upgrades within mutually agreed scope, timelines and budget with minimal disruptions to business and operations and in accordance with relevant IT frameworks, guidelines and policies.
• Proactively coordinate and manage system and technical issues, risks and escalate the issues/risks appropriately for resolution.
• Develop and maintain IT system technical documentations including Technical Operation Manual, Guideline, ‘Arahan Kerja’, and reports.

2. System/Application Maintenance and Administration

• Administers, monitors and regulates operating system and platform components within the network, covering aspects of operating systems, hardware, appliances, applications, modules and other related components with those systems in all environments.
• Proactively monitor, manage and maintain application / systems to ensure that these systems are always in high availability to function at any time.
• Coordinate maintenance tasks for the application / systems, infrastructure and related components to ensure optimal maintenance, availability and performance.
• Proactively monitor the availability, capacity, resource utilization, performance and throughput of supported applications / systems to minimize service interruptions and downtime.
• Prioritize, schedule and delegate assignment of support activities and tasks.
• Ensure the application/systems are updated and in compliance in terms of software & security patching, remediation vulnerability, software updates, technology refresh, obsolescence, system / application bugs, and etc.

3. System/Application Technical Support

• Resolve IT system technical incidents, service requests and problems in a timely and efficient manner in line with business requirements.
• Provide appropriate maintenance, technical support and incident management processes and procedures to support and maintain the system, and to investigate and resolve the technical incidents in production and disaster recovery environments.
• Coordinate technical / deployment / implementation tasks and activities related to the IT systems with relevant internal teams and external parties as and when required.
• Provide timely communication to relevant parties internally, other departments and divisions, the business owner as well as business users on the status of the service requests and incidents.
• Liaise and coordinate with the respective IT systems’ vendors to ensure the system / application incidents and problems are resolved in a timely and professional manner.
• Ensure problem prevention methods are continually applied to improve service levels and reduce costs by undertaking problem diagnosis, implementing problem resolution and applying appropriate proactive prevention to the IT systems.

4. Disaster Recovery and Business Continuity

• Ensure IT Systems and Infrastructure in the disaster recovery environment are implemented, updated, maintained and ready for disaster recovery execution.
• Participate in disaster recovery simulation activities (planning, preparations, testing, simulation, execution) as and when required.
• Prepare and update disaster recovery documentations i.e. Disaster Recovery Procedure, Disaster Recovery Checklist, Disaster Recovery Run book, system recovery workflow, etc.

5. Technical Support Assistance and Ad-Hoc Task

• Assist in providing information and support for technical deployment / implementation tasks and activities of other related systems, solutions and technologies.
• Cooperate with other teams / parties (internal and external) in ad-hoc projects / tasks / activities related.
• Prepare technical documentation, reports, slide or other deliverables related to systems / applications as and when needed.

JOB REQUIREMENTS

• Passed the Malay Language (including oral test) at Sijil Pelajaran Malaysia (SPM) level.
• A bachelor’s degree (Honours) in Computer Science, Information Technology or equivalent which is recognized by the Government from any local or abroad higher learning institution in related field of study or qualification in a related field of study which is recognized by the Government.
• Possess any certification or accreditation related to system/application administration and support from recognized IT organization is an added advantage.
• A solid track record of at least 3 years of relevant experiences in system/application administration or system/application support role with skills in IT problem diagnosis, troubleshooting and resolution.

General Skill

• Work independently, manage multiple tasks, and solve problems effectively.
• Demonstrate attention to detail and collaborate well with cross-functional teams.
• Communicate clearly in English and Bahasa Malaysia; show proficiency in English as a plus.
• Perform under pressure and meet tight deadlines.
• Complete tasks from start to finish with minimal supervision.
• Support tasks beyond regular hours when needed.

Technical Skills

• Understand server administration, system architecture, and maintenance, with experience in Windows OS, Terminal Services, Virtualization, and infrastructure technologies.
• Understand database systems with basic knowledge of components, operations, and SQL.
• Possess familiarity with open-source operating systems like Linux and basic scripting languages such as PowerShell (added advantage).
• Demonstrate knowledge of application development languages and components like .NET Framework, Java, and ColdFusion (added advantage).
• Grasp basic networking, firewalls, security, backup, storage, and enterprise IT technologies such as HCI, Cloud, IoT, and other emerging technologies.

JOB STATUS

Permanent

All applications are treated with strict CONFIDENTIALITY . Only shortlisted candidates will be contacted for interviews. Applications are considered UNSUCCESSFUL if no feedback is received within 2 MONTHS of the closing date.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Design and Information Technology

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