What Jobs are available for Platform Lead in Malaysia?
Showing 9 Platform Lead jobs in Malaysia
Director, Product Management (Direct to Scheme)
Mastercard
Posted today
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Product Management (Direct to Scheme)
Overview
The Director for Direct to Scheme, will be responsible for establishing direct connections with payment schemes in East Asia in line with the Mastercard Move XBS network strategy and will be part of the global network partnership team that expands and manages the Mastercard cross border services (MA XBS) payment network.
The Role:
- Oversee and lead East Asia MA XBS direct to scheme expansions as described in the XBS network strategy.
- Manage existing and future direct to scheme connections.
- Lead conversations with local central banks & payment regulators to design the solution
- Detail inner workings of transactional flow (including: payment initiation & messaging, reconciliation, reporting etc.) and funds flow between Mastercard, Central Bank and Payment Scheme.
- Own the local scheme rulebooks from MA XBS perspective and associated implication for Mastercard - detail and develop necessary processes to successfully participate in the scheme.
- Assess the market opportunity and business benefits when enabling and prioritizing a direct connection to scheme.
- Assess and understand the local requirements in order to connect to schemes directly - collaborate with internal/external stakeholders to determine feasibility.
- Scope and drive Mastercard license expansion to support direct to scheme in chosen jurisdictions.
- Support the regional stakeholders and the Transfer Solutions commercialization team with market insight and developments.
- Navigate across cultures and geographies and leverage strong relationships with key groups across Mastercard to gain support and buy-in from regional stakeholders.
- Proactively share and drive institutionalized knowledge through the use of consistent documentation (e.g., support documents) across all processes to support knowledge management and ensure consistency and repeatability across projects
All about You:
- Preferably with at least 12 years of experience in the payments industry.
- In-depth knowledge of payment systems, schemes, and structures.
- Sound experience working in correspondent banking and/or transaction banking.
- Demonstrated success in developing and managing direct scheme connections
- Has experience in international payments, foreign exchange, cash management, settlement and reconciliation processes
- Excellent negotiator with great communication skills to manage stakeholder relationships with eloquence, and authenticity.
- Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual product practitioners across the organization.
- Proven ability to evolve in a complex matrix environment.
- Thrives in an independent, autonomous and fast-paced environment
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Product Management (Direct to Scheme)
Overview
The Director for Direct to Scheme, will be responsible for establishing direct connections with payment schemes in East Asia in line with the Mastercard Move XBS network strategy and will be part of the global network partnership team that expands and manages the Mastercard cross border services (MA XBS) payment network.
The Role:
- Oversee and lead East Asia MA XBS direct to scheme expansions as described in the XBS network strategy.
- Manage existing and future direct to scheme connections.
- Lead conversations with local central banks & payment regulators to design the solution
- Detail inner workings of transactional flow (including: payment initiation & messaging, reconciliation, reporting etc.) and funds flow between Mastercard, Central Bank and Payment Scheme.
- Own the local scheme rulebooks from MA XBS perspective and associated implication for Mastercard - detail and develop necessary processes to successfully participate in the scheme.
- Assess the market opportunity and business benefits when enabling and prioritizing a direct connection to scheme.
- Assess and understand the local requirements in order to connect to schemes directly - collaborate with internal/external stakeholders to determine feasibility.
- Scope and drive Mastercard license expansion to support direct to scheme in chosen jurisdictions.
- Support the regional stakeholders and the Transfer Solutions commercialization team with market insight and developments.
- Navigate across cultures and geographies and leverage strong relationships with key groups across Mastercard to gain support and buy-in from regional stakeholders.
- Proactively share and drive institutionalized knowledge through the use of consistent documentation (e.g., support documents) across all processes to support knowledge management and ensure consistency and repeatability across projects
All about You:
- Preferably with at least 12 years of experience in the payments industry.
- In-depth knowledge of payment systems, schemes, and structures.
- Sound experience working in correspondent banking and/or transaction banking.
- Demonstrated success in developing and managing direct scheme connections
- Has experience in international payments, foreign exchange, cash management, settlement and reconciliation processes
- Excellent negotiator with great communication skills to manage stakeholder relationships with eloquence, and authenticity.
- Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual product practitioners across the organization.
- Proven ability to evolve in a complex matrix environment.
- Thrives in an independent, autonomous and fast-paced environment
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Product Management, Associate / Assistant Vice President
Kuala Lumpur, Kuala Lumpur
MUFG
Posted 1 day ago
Job Viewed
Job Description
**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
**Responsibilities:**
**Architecture & Design**
+ Manage and define overall solution architecture, data integration and data flow designs across banking platforms.
+ Design and implement scalable, secure and high-performing IT solutions, ensuring alignment with business goals and enterprise architecture standards.
+ Develop and maintain comprehensive technical documentations, including standard operating procedures, design documentations and user manuals.
+ Review existing IT platform build, developed processes, system performance, potential bottlenecks and provide improvement plan progressively.
+ Perform study and assessment on various system data source, data mapping and any data related matters to ensure accurate data integration and data extraction across systems.
+ Ensure seamless integration between different banking systems and platforms.
+ Design and optimize data flows to support business operations and reporting requirements
**Project Management & Implementation**
+ Manage complex IT project initiatives from initial project planning through successful deployment, ensuring timely delivery within scope and budget.
+ Manage and facilitate engagement with senior stakeholders to understand functional and non-functional requirements and translating it to technical design requirements.
+ Collaborate and coordinate with cross-functional teams, including developer, analyst, engineers, vendors and business stakeholders to ensure cohesive execution and delivery of project objectives.
**Production Support & Maintenance**
+ Provide production support for banking applications and systems, ensuring critical system incident are resolved within SLA timeframes.
+ Monitor system performance and proactively identify issues and performance degradation.
+ Manage production deployments and system changes ensuring proper testing, rollback procedures and minimal disruption to banking operations.
**Compliance & Standards**
+ Ensure compliance with industry standards, best practices, and security protocols.
+ Stay current with banking regulations and technology compliance requirements.
+ Implement security measures and risk mitigation strategies.
+ Maintain adherence to enterprise architecture standards and governance.
**Requirements:**
+ Applicant must have a recognized Degree in Information Technology or its equivalent from a recognized university/higher learning institution with minimum 8-10 years of relevant experience.
+ Proven experience in solution architecture and system design.
+ Proven experience as a Solution Architect or similar role in banking environment.
+ Proven track record in managing complex IT projects from conception to delivery.
+ Expertise in data integration, ETL processes and data architecture.
+ Expertise in TOGAF or similar enterprise architecture methodologies.
+ Experience in cloud technologies (AWS, Azure), API design, microservices and integration platforms.
+ Excellent analytical, communication and stakeholder management skills.
+ Ability to thrive in a fast-pace, dynamic environment, managing multiple priorities and stakeholders concurrently.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
**Responsibilities:**
**Architecture & Design**
+ Manage and define overall solution architecture, data integration and data flow designs across banking platforms.
+ Design and implement scalable, secure and high-performing IT solutions, ensuring alignment with business goals and enterprise architecture standards.
+ Develop and maintain comprehensive technical documentations, including standard operating procedures, design documentations and user manuals.
+ Review existing IT platform build, developed processes, system performance, potential bottlenecks and provide improvement plan progressively.
+ Perform study and assessment on various system data source, data mapping and any data related matters to ensure accurate data integration and data extraction across systems.
+ Ensure seamless integration between different banking systems and platforms.
+ Design and optimize data flows to support business operations and reporting requirements
**Project Management & Implementation**
+ Manage complex IT project initiatives from initial project planning through successful deployment, ensuring timely delivery within scope and budget.
+ Manage and facilitate engagement with senior stakeholders to understand functional and non-functional requirements and translating it to technical design requirements.
+ Collaborate and coordinate with cross-functional teams, including developer, analyst, engineers, vendors and business stakeholders to ensure cohesive execution and delivery of project objectives.
**Production Support & Maintenance**
+ Provide production support for banking applications and systems, ensuring critical system incident are resolved within SLA timeframes.
+ Monitor system performance and proactively identify issues and performance degradation.
+ Manage production deployments and system changes ensuring proper testing, rollback procedures and minimal disruption to banking operations.
**Compliance & Standards**
+ Ensure compliance with industry standards, best practices, and security protocols.
+ Stay current with banking regulations and technology compliance requirements.
+ Implement security measures and risk mitigation strategies.
+ Maintain adherence to enterprise architecture standards and governance.
**Requirements:**
+ Applicant must have a recognized Degree in Information Technology or its equivalent from a recognized university/higher learning institution with minimum 8-10 years of relevant experience.
+ Proven experience in solution architecture and system design.
+ Proven experience as a Solution Architect or similar role in banking environment.
+ Proven track record in managing complex IT projects from conception to delivery.
+ Expertise in data integration, ETL processes and data architecture.
+ Expertise in TOGAF or similar enterprise architecture methodologies.
+ Experience in cloud technologies (AWS, Azure), API design, microservices and integration platforms.
+ Excellent analytical, communication and stakeholder management skills.
+ Ability to thrive in a fast-pace, dynamic environment, managing multiple priorities and stakeholders concurrently.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Senior Specialist, Product Management (Marketing Services)
Mastercard
Posted 6 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Product Management (Marketing Services)
Overview
Mastercard's Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. By integrating proprietary data, cutting-edge technology, expert insights, and strategic expertise, Services plays a critical role in driving Mastercard's differentiation and business growth.
The Consumer Acquisition & Engagement (CA&E) team focuses on products and solutions that address dynamic market needs. We are seeking a Regional Senior Analyst to support the commercialization and delivery of key CA&E services and platforms-including Marketing Services, Rewards, Offers, and Personalization-across Asia Pacific.
This role will work closely with Product and Services Business Leads, Account Managers, and cross-functional teams to support sales enablement, go-to-market planning, and delivery excellence. The ideal candidate will be detail-oriented, collaborative, and passionate about driving customer value through scalable solutions.
Role
Sales Strategy Support
- Assist in aligning sales strategies with customer and market needs across Asia Pacific.
- Support the development of tailored product messaging for different customer segments.
Presentation & Communication
- Design visually compelling presentations and sales tools that clearly communicate product value.
- Help craft and deliver engaging narratives for internal and external audiences.
- Support client meetings and internal briefings with clear, confident speaking and storytelling.
Sales Enablement
- Contribute to the preparation of materials for client engagements, including pitches, joint value initiatives (JVIs) and RFP responses.
- Help build scalable go-to-market (GTM) strategies to broaden product reach and relevance.
Cross-Functional Collaboration
- Partner with Product Management and Sales teams to support the execution of sales plays and enablement activities.
- Collaborate with Marketing to produce compelling sales tools and resources.
Customer Engagement
- Work with Sales to understand customer needs and help embed them into product solutions.
- Participate in client meetings as needed to support product discussions and feedback gathering.
Market Intelligence
- Conduct research on competing solutions and market trends to inform positioning and strategy.
All About You
You are a passionate and driven early-career professional with a strong appreciation for aesthetics and a relentless focus on quality. You bring tenacity, creativity, and a growth mindset to everything you do, and you're excited to contribute to impactful marketing and client engagement initiatives.
- You have exceptional narrative building skills, with the ability to craft clear, compelling messages tailored to different audiences.
- Your design sensibility shines through in the presentations and tools you create, and you're confident speaking in front of teams and clients.
- You have experience in marketing-related fields, with exposure to campaign planning, customer engagement, or product positioning.
- You demonstrate strong business acumen, understanding how to connect customer needs with strategic goals and commercial outcomes.
- You're a collaborative team player who thrives in cross-functional environments and enjoys supporting sales and product teams.
- You're a creative problem solver who thinks outside the box and contributes to innovative go-to-market strategies.
- You're adaptable and eager to learn, with a strong sense of urgency and a focus on delivering results.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Product Management (Marketing Services)
Overview
Mastercard's Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. By integrating proprietary data, cutting-edge technology, expert insights, and strategic expertise, Services plays a critical role in driving Mastercard's differentiation and business growth.
The Consumer Acquisition & Engagement (CA&E) team focuses on products and solutions that address dynamic market needs. We are seeking a Regional Senior Analyst to support the commercialization and delivery of key CA&E services and platforms-including Marketing Services, Rewards, Offers, and Personalization-across Asia Pacific.
This role will work closely with Product and Services Business Leads, Account Managers, and cross-functional teams to support sales enablement, go-to-market planning, and delivery excellence. The ideal candidate will be detail-oriented, collaborative, and passionate about driving customer value through scalable solutions.
Role
Sales Strategy Support
- Assist in aligning sales strategies with customer and market needs across Asia Pacific.
- Support the development of tailored product messaging for different customer segments.
Presentation & Communication
- Design visually compelling presentations and sales tools that clearly communicate product value.
- Help craft and deliver engaging narratives for internal and external audiences.
- Support client meetings and internal briefings with clear, confident speaking and storytelling.
Sales Enablement
- Contribute to the preparation of materials for client engagements, including pitches, joint value initiatives (JVIs) and RFP responses.
- Help build scalable go-to-market (GTM) strategies to broaden product reach and relevance.
Cross-Functional Collaboration
- Partner with Product Management and Sales teams to support the execution of sales plays and enablement activities.
- Collaborate with Marketing to produce compelling sales tools and resources.
Customer Engagement
- Work with Sales to understand customer needs and help embed them into product solutions.
- Participate in client meetings as needed to support product discussions and feedback gathering.
Market Intelligence
- Conduct research on competing solutions and market trends to inform positioning and strategy.
All About You
You are a passionate and driven early-career professional with a strong appreciation for aesthetics and a relentless focus on quality. You bring tenacity, creativity, and a growth mindset to everything you do, and you're excited to contribute to impactful marketing and client engagement initiatives.
- You have exceptional narrative building skills, with the ability to craft clear, compelling messages tailored to different audiences.
- Your design sensibility shines through in the presentations and tools you create, and you're confident speaking in front of teams and clients.
- You have experience in marketing-related fields, with exposure to campaign planning, customer engagement, or product positioning.
- You demonstrate strong business acumen, understanding how to connect customer needs with strategic goals and commercial outcomes.
- You're a collaborative team player who thrives in cross-functional environments and enjoys supporting sales and product teams.
- You're a creative problem solver who thinks outside the box and contributes to innovative go-to-market strategies.
- You're adaptable and eager to learn, with a strong sense of urgency and a focus on delivering results.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Liquidity Management Services, Product Manager - Assistant Vice President
Kuala Lumpur, Kuala Lumpur
Citigroup
Posted 13 days ago
Job Viewed
Job Description
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
We're currently looking for a high caliber professional to join our team as **Liquidity Management Services, Product Manager - Assistant Vice President** (Internal Job Title: Product Management Sr Analyst - C12) based in Kuala Lumpur, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life.
The Product Management Senior Analyst is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.
**In this role, you're expected to:**
+ Assist in development and analysis of strategic product roadmaps, product enhancement and development, product launches, and product marketing to gain maximum benefit from each product, as well as review surveys and analyze competitive industry landscapes to identify relative trends, threats, and opportunities for product managers
+ Participate in day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
+ Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
+ Provide informal guidance or on-the-job training to new team members
+ Oversee client and competitor market research, develop product innovation roadmap, and assist product managers in addressing fundamental trials of product commoditization to create an advanced set of solutions
+ Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
+ Implement team procedures, client problem resolution, and client management
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ 5-8 years of experience
+ Knowledge of marketing, credit, acquisitions, product development, and/or analytics
+ Ability to work unsupervised and adjust priorities quickly as circumstances dictate
+ Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
+ Consistently demonstrates clear and concise written and verbal communication
+ Demonstrated analytical skills
+ Demonstrated problem-solving and decision-making skills
**Education:**
+ Bachelor's/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today** **_ Family Group:**
Product Management and Development
---
**Job Family:**
Product Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
We're currently looking for a high caliber professional to join our team as **Liquidity Management Services, Product Manager - Assistant Vice President** (Internal Job Title: Product Management Sr Analyst - C12) based in Kuala Lumpur, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life.
The Product Management Senior Analyst is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.
**In this role, you're expected to:**
+ Assist in development and analysis of strategic product roadmaps, product enhancement and development, product launches, and product marketing to gain maximum benefit from each product, as well as review surveys and analyze competitive industry landscapes to identify relative trends, threats, and opportunities for product managers
+ Participate in day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
+ Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
+ Provide informal guidance or on-the-job training to new team members
+ Oversee client and competitor market research, develop product innovation roadmap, and assist product managers in addressing fundamental trials of product commoditization to create an advanced set of solutions
+ Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
+ Implement team procedures, client problem resolution, and client management
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ 5-8 years of experience
+ Knowledge of marketing, credit, acquisitions, product development, and/or analytics
+ Ability to work unsupervised and adjust priorities quickly as circumstances dictate
+ Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
+ Consistently demonstrates clear and concise written and verbal communication
+ Demonstrated analytical skills
+ Demonstrated problem-solving and decision-making skills
**Education:**
+ Bachelor's/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today** **_ Family Group:**
Product Management and Development
---
**Job Family:**
Product Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Databricks Technical Lead
Kuala Lumpur, Kuala Lumpur
Avanade Inc.
Posted today
Job Viewed
Job Description
Our talented Data & AI Practice is made up of globally recognized experts - and there's room for more analytical and ambitious data professionals. If you're passionate about helping clients make better data-driven decisions to tackle their most complex business issues, let's talk. Take your skills to a new level and launch a career where you can truly do what matters.
Come join us:
The Databricks Technical Lead is a senior, hands-on role responsible for the design, development, and delivery of highly scalable, secure, and performant data solutions on the Databricks Lakehouse Platform. It is expected to provide technical leadership to a team of engineers, defining coding standards, implementing architectural patterns, and ensuring the delivery of high-quality data products.
What you'll do:
* Lead the Design: Define and implement robust data architectures utilizing the Databricks ecosystem, including Delta Lake, Unity Catalog, Delta Live Tables (DLT), and Databricks Workflows.
* Hands-on Development: Serve as the most senior developer, writing high-quality, production-grade code in PySpark/Scala and SQL for complex batch and streaming ETL/ELT pipelines.
* Performance Optimization: Lead performance tuning and optimization efforts for large-scale Spark jobs, ensuring efficient cluster utilization and cost management.
* Standards & Best Practices: Define and enforce technical standards, code quality, testing frameworks (unit, integration), and DataOps/CI/CD pipelines for the engineering team.
Required Skills & Experience:
* Bachelor's or Master's degree in Computer Science, Engineering, or a related quantitative field.
* 8+ years of progressive experience in Data Engineering, with (4)+ years focused on large-scale data processing using Databricks and Apache Spark.
* Expert proficiency in Python (PySpark) and advanced SQL.
* Deep expertise in implementing Lakehouse architecture using Delta Lake and familiarity with the Medallion Architecture (Bronze, Silver, Gold).
* Strong experience with data modeling techniques (e.g., dimensional modeling, data vault) suitable for large data volumes.
* Proven experience leading technical teams, including defining tasks, performing code reviews, and providing architectural guidance.
* Hands-on experience implementing DataOps/DevOps practices and CI/CD pipelines for data solutions (e.g., Terraform, Databricks Asset Bundles, Git).
Preferred Skills & Certifications:
* Experience with Databricks features like Delta Live Tables (DLT), Databricks Workflows, and Unity Catalog.
* Experience with streaming technologies (e.g., Kafka, Spark Streaming).
* Familiarity with CI/CD tools and Infrastructure-as-Code (e.g., Terraform, Databricks Asset Bundles).
* Databricks Certified Data Engineer Associate or Professional certification.
About you
Characteristics that can spell success for this role
· Consultative, collaborative, curious
· Resilient, adaptable, flexible
· Humble leader, strong negotiator, relationship builder
· Passionate about tech and engaging with and advising clients
Enjoy your career
Some of the best things about working at Avanade
· People-first culture that supports innovation and encourages people to move forward
· Turn your ideas to human impact by cultivating a team that will help clients unlock what's next
· Opportunities to innovate in the Microsoft platform while charting your own career path
· On-the-job growth through hackathons, innovation contests, and other expressions of our passion for innovating with purpose
· Real-time access to technical and skilled resources globally
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
To learn more about the types of projects our Data & AI team works on check out these case studies:
· (3) thyssenkrupp Materials Services uses data to help strike a delicate operational balance
· (4) What matters to SSE Renewables is innovating for a sustainable future
· (5) Hachette UK enables employees with machine learning-driven contract searches
· (6) Marston Holdings identifies significant cloud savings
Interested in knowing what's going on inside Avanade? Check out our blogs:
· (7) Avanade Insights - exchange ideas that drive tomorrow's innovation
· (8) Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Come join us:
The Databricks Technical Lead is a senior, hands-on role responsible for the design, development, and delivery of highly scalable, secure, and performant data solutions on the Databricks Lakehouse Platform. It is expected to provide technical leadership to a team of engineers, defining coding standards, implementing architectural patterns, and ensuring the delivery of high-quality data products.
What you'll do:
* Lead the Design: Define and implement robust data architectures utilizing the Databricks ecosystem, including Delta Lake, Unity Catalog, Delta Live Tables (DLT), and Databricks Workflows.
* Hands-on Development: Serve as the most senior developer, writing high-quality, production-grade code in PySpark/Scala and SQL for complex batch and streaming ETL/ELT pipelines.
* Performance Optimization: Lead performance tuning and optimization efforts for large-scale Spark jobs, ensuring efficient cluster utilization and cost management.
* Standards & Best Practices: Define and enforce technical standards, code quality, testing frameworks (unit, integration), and DataOps/CI/CD pipelines for the engineering team.
Required Skills & Experience:
* Bachelor's or Master's degree in Computer Science, Engineering, or a related quantitative field.
* 8+ years of progressive experience in Data Engineering, with (4)+ years focused on large-scale data processing using Databricks and Apache Spark.
* Expert proficiency in Python (PySpark) and advanced SQL.
* Deep expertise in implementing Lakehouse architecture using Delta Lake and familiarity with the Medallion Architecture (Bronze, Silver, Gold).
* Strong experience with data modeling techniques (e.g., dimensional modeling, data vault) suitable for large data volumes.
* Proven experience leading technical teams, including defining tasks, performing code reviews, and providing architectural guidance.
* Hands-on experience implementing DataOps/DevOps practices and CI/CD pipelines for data solutions (e.g., Terraform, Databricks Asset Bundles, Git).
Preferred Skills & Certifications:
* Experience with Databricks features like Delta Live Tables (DLT), Databricks Workflows, and Unity Catalog.
* Experience with streaming technologies (e.g., Kafka, Spark Streaming).
* Familiarity with CI/CD tools and Infrastructure-as-Code (e.g., Terraform, Databricks Asset Bundles).
* Databricks Certified Data Engineer Associate or Professional certification.
About you
Characteristics that can spell success for this role
· Consultative, collaborative, curious
· Resilient, adaptable, flexible
· Humble leader, strong negotiator, relationship builder
· Passionate about tech and engaging with and advising clients
Enjoy your career
Some of the best things about working at Avanade
· People-first culture that supports innovation and encourages people to move forward
· Turn your ideas to human impact by cultivating a team that will help clients unlock what's next
· Opportunities to innovate in the Microsoft platform while charting your own career path
· On-the-job growth through hackathons, innovation contests, and other expressions of our passion for innovating with purpose
· Real-time access to technical and skilled resources globally
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
To learn more about the types of projects our Data & AI team works on check out these case studies:
· (3) thyssenkrupp Materials Services uses data to help strike a delicate operational balance
· (4) What matters to SSE Renewables is innovating for a sustainable future
· (5) Hachette UK enables employees with machine learning-driven contract searches
· (6) Marston Holdings identifies significant cloud savings
Interested in knowing what's going on inside Avanade? Check out our blogs:
· (7) Avanade Insights - exchange ideas that drive tomorrow's innovation
· (8) Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Product Supply Intern - P&G FY2526 Management Internship
Petaling Jaya, Selangor
Procter & Gamble
Posted 13 days ago
Job Viewed
Job Description
Job Location
KUALA LUMPUR GENERAL OFFICE
Job Description
How would you like to use your engineering/science/business operations background and join a globally recognized company? If you are passionate about inventing, developing, reapplying, and delivering processes and technologies, then this role is perfect for you.
P&G is one of the largest fast-moving consumer goods companies in the world. We have operations in over 75 countries, with 65 trusted brands that improve lives for 5 billion consumers worldwide. This brings many advantages, including the opportunity for our employees to enjoy a diverse and rewarding lifelong career filled with new and exciting challenges.
Here at P&G Product Supply (Supply Chain), we go beyond sourcing, moving materials and reducing costs. For a consumer goods company, the supply chain is central to delivering the business and you'll be at the heart of some of the most challenging (and fulfilling) business and supply chain problems.
In a rapidly evolving landscape such as heightened customer expectations, innovative technologies, emerging competitors, and global uncertainties, the supply chain system is undergoing a remarkable transformation.
At P&G, we are committed to immersing our interns in this dynamic environment, offering them the opportunity to tackle the same real-world business challenges as our full-time employees.
These Are Some Examples of Internship Assignments That Our Ex-Interns Have Worked On:
+ Identified cost savings opportunity on customization spend for their business unit and/or category
+ Designed supply chain network for category products from Japan to APAC to reduce lead time
+ Automated report generation and inventory analysis to drive productivity improvement and inventory reduction
Why P&G?
You will be exposed to a diverse range of skillsets and experiences including:
+ Responsibilities from Day 1 - You will work on key brands from the beginning. Over time, as you expand your impact on the business, your responsibility and ownership of a brand will quickly grow.
+ Work on impactful projects focusing on forecast consumption, cost analysis and optimization, among others.
+ International exposures, and continuous coaching from your manager and others - We are passionate about our work, you will also be working with P&G colleagues from around the globe.
+ Dynamic and respectful work environment - We live our Purpose, Values, and Principles daily. We value every individual and encourage initiatives promoting agility and work/life balance.
We love talented people; you will have the opportunity to become a full-time employee following successful completion of your Internship, if there is a role available.
Job Qualifications
+ You are a current university student/just graduated/has less than 1 year to graduate (graduation year of 2025/2026)
+ Available to do full-time internship in Klang Valley for 3 months/12 weeks or more
+ You are preferably in a Supply Chain/Logistics-related field of study, but this role is open to all fields
+ Excellent visionary, strategic and courageous leadership skills
+ Problem solving via innovation creativity
+ Strong thinking/analytical skills which can be applied to business processes with a "can-do" attitude
+ Ability to collaborate effectively within a multicultural environment
About Us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit to know more.
Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivalled ideas.
We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
Job Schedule
Full time
Job Number
R
Job Segmentation
Internships
KUALA LUMPUR GENERAL OFFICE
Job Description
How would you like to use your engineering/science/business operations background and join a globally recognized company? If you are passionate about inventing, developing, reapplying, and delivering processes and technologies, then this role is perfect for you.
P&G is one of the largest fast-moving consumer goods companies in the world. We have operations in over 75 countries, with 65 trusted brands that improve lives for 5 billion consumers worldwide. This brings many advantages, including the opportunity for our employees to enjoy a diverse and rewarding lifelong career filled with new and exciting challenges.
Here at P&G Product Supply (Supply Chain), we go beyond sourcing, moving materials and reducing costs. For a consumer goods company, the supply chain is central to delivering the business and you'll be at the heart of some of the most challenging (and fulfilling) business and supply chain problems.
In a rapidly evolving landscape such as heightened customer expectations, innovative technologies, emerging competitors, and global uncertainties, the supply chain system is undergoing a remarkable transformation.
At P&G, we are committed to immersing our interns in this dynamic environment, offering them the opportunity to tackle the same real-world business challenges as our full-time employees.
These Are Some Examples of Internship Assignments That Our Ex-Interns Have Worked On:
+ Identified cost savings opportunity on customization spend for their business unit and/or category
+ Designed supply chain network for category products from Japan to APAC to reduce lead time
+ Automated report generation and inventory analysis to drive productivity improvement and inventory reduction
Why P&G?
You will be exposed to a diverse range of skillsets and experiences including:
+ Responsibilities from Day 1 - You will work on key brands from the beginning. Over time, as you expand your impact on the business, your responsibility and ownership of a brand will quickly grow.
+ Work on impactful projects focusing on forecast consumption, cost analysis and optimization, among others.
+ International exposures, and continuous coaching from your manager and others - We are passionate about our work, you will also be working with P&G colleagues from around the globe.
+ Dynamic and respectful work environment - We live our Purpose, Values, and Principles daily. We value every individual and encourage initiatives promoting agility and work/life balance.
We love talented people; you will have the opportunity to become a full-time employee following successful completion of your Internship, if there is a role available.
Job Qualifications
+ You are a current university student/just graduated/has less than 1 year to graduate (graduation year of 2025/2026)
+ Available to do full-time internship in Klang Valley for 3 months/12 weeks or more
+ You are preferably in a Supply Chain/Logistics-related field of study, but this role is open to all fields
+ Excellent visionary, strategic and courageous leadership skills
+ Problem solving via innovation creativity
+ Strong thinking/analytical skills which can be applied to business processes with a "can-do" attitude
+ Ability to collaborate effectively within a multicultural environment
About Us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit to know more.
Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivalled ideas.
We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
Job Schedule
Full time
Job Number
R
Job Segmentation
Internships
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Services Cross Technology Systems Integration Specialist / Technical Lead
Petaling Jaya, Selangor
NTT America, Inc.
Posted 13 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Interacts with clients on site and remote to meet more complex requirements of a solution.
+ Escalates unresolved problems and issues to the relevant third parties.
+ Delegates lower complexity tasks to engineers and technicians.
+ Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
+ Writes reports and proposals and completes and maintains project documentation.
+ Assists with the documentation of standard operating procedures relating to installations and fixes.
+ Acts as coach and mentor to more junior Implementation Engineers and Technicians.
+ Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
+ May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
+ Included in complex design work, with input to the design expected.
+ Expected to take ownership of relevant technologies according to domain or specialization.
+ Engages vendors for priority escalations or bugs found during deployments.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Advanced understanding and appreciation of technical design and business principles.
+ Advanced project fundamental and administration ability.
+ Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
+ Advanced customer engagement skills.
+ Advanced relevant domain specialist knowledge.
+ Excellent verbal communication skills.
+ Client focused and displays a proactive approach to solving problems.
+ Advanced ability to coach, mentor and provide guidance to team members.
+ Ability to take ownership as technical lead during project lifecycle.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Collaboration -
+ Valid CCIE Collaboration Certification required.
+ Customer experience -
+ NICE plus 3 additional NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional - Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
+ Verint certification and additional such as Workforce Management (WFM); Interactions; Speech; DPA.
+ Genesys foundational courses; Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics; Level 4 - Genesys Cloud: Edge - Networking; Genesys Cloud - Edge - BYOC Premise Configuration; Genesys Cloud - Edge - How it Works; Genesys Cloud - Edge - WebRTC; Genesys Cloud - Edge - Survivability; Genesys Cloud - Edge - BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge - Troubleshooting; Genesys Cloud - API - Conversation Management; Genesys Cloud - API - User Management; Genesys Cloud - API - Workforce Management; Genesys Cloud - API - Real-Time Reporting; Genesys Cloud - API - Quality Report Generation; Genesys Cloud - API - Historical Report Generation; Genesys Cloud - API - Authorization; Genesys Cloud - API - Introduction to the Platform API Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.
+ Data Centre -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation.
+ Azure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP.
+ End User Compute -
+ Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified: Teams Administrator Associate; AZ-103: Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies.
+ Microsoft Certified - Azure Virtual Desktop Specialty.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.
+ Security -
+ Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred.
+ Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage).
+ Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365.
+ Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Advanced experience engaging with clients and conducting presentations.
+ Advanced report writing experience.
+ Advanced project management experience.
+ Required experience (Specific to Collaboration) -
+ Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Advanced experience with Border Element, media resources, SRST/SRSV.
+ Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Advanced expe
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
**Key responsibilities:**
+ Interacts with clients on site and remote to meet more complex requirements of a solution.
+ Escalates unresolved problems and issues to the relevant third parties.
+ Delegates lower complexity tasks to engineers and technicians.
+ Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
+ Writes reports and proposals and completes and maintains project documentation.
+ Assists with the documentation of standard operating procedures relating to installations and fixes.
+ Acts as coach and mentor to more junior Implementation Engineers and Technicians.
+ Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
+ May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
+ Included in complex design work, with input to the design expected.
+ Expected to take ownership of relevant technologies according to domain or specialization.
+ Engages vendors for priority escalations or bugs found during deployments.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Advanced understanding and appreciation of technical design and business principles.
+ Advanced project fundamental and administration ability.
+ Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
+ Advanced customer engagement skills.
+ Advanced relevant domain specialist knowledge.
+ Excellent verbal communication skills.
+ Client focused and displays a proactive approach to solving problems.
+ Advanced ability to coach, mentor and provide guidance to team members.
+ Ability to take ownership as technical lead during project lifecycle.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Collaboration -
+ Valid CCIE Collaboration Certification required.
+ Customer experience -
+ NICE plus 3 additional NICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification CXOne Advanced Certification; CXOne ACD Administrator Certification.
+ Additional - Nexidia Data exchange framework; Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations.
+ Encryption; Multiple Data Centres (MDC); NICE Real Time Authentication; NICE Trade Recording.
+ Avaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
+ Verint certification and additional such as Workforce Management (WFM); Interactions; Speech; DPA.
+ Genesys foundational courses; Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics; Level 4 - Genesys Cloud: Edge - Networking; Genesys Cloud - Edge - BYOC Premise Configuration; Genesys Cloud - Edge - How it Works; Genesys Cloud - Edge - WebRTC; Genesys Cloud - Edge - Survivability; Genesys Cloud - Edge - BYOC Premises and Edge Introductory Concepts; Genesys Cloud - Edge - Troubleshooting; Genesys Cloud - API - Conversation Management; Genesys Cloud - API - User Management; Genesys Cloud - API - Workforce Management; Genesys Cloud - API - Real-Time Reporting; Genesys Cloud - API - Quality Report Generation; Genesys Cloud - API - Historical Report Generation; Genesys Cloud - API - Authorization; Genesys Cloud - API - Introduction to the Platform API Genesys - Decisions Administration; Genesys - Decisions Strategic Planning.
+ Data Centre -
+ Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation.
+ Azure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP.
+ End User Compute -
+ Microsoft Certified Professional; Microsoft 365 Administrator (MS-100, MS-101); Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101); Microsoft Azure Fundamentals Training & Certification (AZ-900); Microsoft 365 Certified: Teams Administrator Associate; AZ-103: Azure Administrator Associate; Microsoft Certified - Azure Identity and Access Administrator; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified Solutions Associate - Server 2016; AZ-500 - Microsoft Azure Security Technologies; Microsoft Certified - Azure Virtual Desktop Specialty; AZ-300 - Microsoft Azure Architect Technologies.
+ Microsoft Certified - Azure Virtual Desktop Specialty.
+ Networking -
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.; Cisco Dev Net certification.
+ Security -
+ Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred.
+ Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous.
+ Certifications relevant to the services provided (certifications carry additional weightage).
+ Terraform; Azure; Sentinel; EDR Defender for Cloud; Microsoft Security; Devops Ci/CD Pipelins; Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance); Version Control (Git); Microservices (Kubernetes, Azure Containers); Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS); Azure Infrastructure as Code; Azure Administration; Hybrid Cloud; Networking (Firewalls, LAN, VPN); Automation; MS Office365.
+ Power BI Administration; Scripting (PowerShell); ZTNA.
**Required experience:**
+ Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
+ Advanced experience engaging with clients and conducting presentations.
+ Advanced report writing experience.
+ Advanced project management experience.
+ Required experience (Specific to Collaboration) -
+ Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems.
+ Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS.
+ Advanced experience with Border Element, media resources, SRST/SRSV.
+ Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering.
+ Advanced expe
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Lead Technical Author
Kuala Lumpur, Kuala Lumpur
Talent Switch
Posted 26 days ago
Job Viewed
Job Description
Key Responsibilities:
- Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring
- Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence.
- Manage a team of technical authors, supporting development, coaching, and resource planning.
- Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI/CD pipeline integration.
- Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes.
- Develop templates, reusable components, and scalable practices to support content re-use and efficiency.
- Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability.
- Champion user-centered content design and accessibility standards.
- Contribute to cross-functional initiatives around onboarding, support, and customer success enablement.
Requirement :
- Bachelors or Masters degree in Technical Communication, Computer Science, or a related field.
- 7+ years of experience in technical documentation with 2+ years in a leadership or senior content strategy role.
- Demonstrated success managing technical authoring functions or teams in a product-centric environment.
- Expertise in content tooling (e.g., Madcap Flare, DITA, HTML/CSS, Markdown) and automated publishing workflows.
- Strong leadership, project management, and stakeholder collaboration skills.
- Deep understanding of documentation usability, accessibility, and user-centered design principles.
- Experience working in Agile development environments and influencing cross-functional delivery planning.
- Ability to drive quality, consistency, and scalability across documentation practices.
Skills required:
- Proactive, organized and able to work independently while collaborating closely with marketing and product teams
- Strong visual sense with attention to layout, typography, consistency and detail
- Takes ownership and shows strong sense of responsibility
- Able to manage time and deadlines independently
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7
Technical Support Team Lead - Care Continuum
Kuala Lumpur, Kuala Lumpur
BD (Becton, Dickinson and Company)
Posted 10 days ago
Job Viewed
Job Description
**Job Description Summary**
The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Overall responsibilities:**
The overall responsibilities of a Technical Support Team Lead include:
+ Ensure agents follow BD Customer Support protocols
+ Partner with the Customer Support Manager to optimize processes to improve the customer experience, helping drive account expansion and customer renewals
+ Understand and leverage monthly resource utilization metrics, resource planning and resource projections
+ Monitor and drive efficiency in case handling/aging, agent availability, knowledge article utilization, etc.
+ Drive efficient and effective escalation of cases
+ Interact with customers in a professional and enthusiastic manner via verbal and written communication
+ Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
+ Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation in a high-pressure environment
+ Resolve open tickets and communicate resolution to the client to confirm satisfaction
+ Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
+ Support the field implementation team to successfully complete installations
+ Support Field Service Technicians in diagnosing and repairing MedBank products
+ Coordinate and execute the shipment of parts and supplies to customers
**Skills, Duties and Tasks particular to the job:**
+ Databases SQL Server (SQL 2008/2012)
+ Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
+ SSIS (SQL Job) exposure/experience
+ SQL Reporting Services
+ OS knowledge
+ Windows Services
+ IIS and Web Applications
+ Running Performance Counters
+ Basic Understanding of Group Policies
+ Security Permissions
+ Ports (Networking/OS)
+ Understanding of XML language
+ Ability to review application and OS logs
+ Active Directory experience or exposure
+ VMware experience or exposure (1+ years)
**Required Soft Skills:**
+ Team leadership
+ Effective interpersonal skills
+ Conflict resolution
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
+ Excellent time management and multitasking skills
+ Strong personal commitment to quality, customer service and patient safety
+ Ability to understand and communicate complex technical systems to a non-technical audience
+ Works well in a team environment
+ Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
**Qualifications:**
+ Bachelor's Degree preferred
+ Five years of Technical Support experience
+ Healthcare software and hardware experience strongly desired
+ Preferred Certifications - A+, N+ Excellent customer service skills (written and verbal) a must
+ Exceptional attention to detail and organizational skills
+ Ability to work in a fast-paced environment
+ Exceptional ability to interact with customers in a professional and friendly manner, especially in high-stress situations
+ Ability to independently research, troubleshoot, and probe technical hardware and software issues
+ Ability to excel and mentor others in a team environment
+ Ability to work in a remote, home office based environment
+ Strong work ethic and initiative
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**Overall responsibilities:**
The overall responsibilities of a Technical Support Team Lead include:
+ Ensure agents follow BD Customer Support protocols
+ Partner with the Customer Support Manager to optimize processes to improve the customer experience, helping drive account expansion and customer renewals
+ Understand and leverage monthly resource utilization metrics, resource planning and resource projections
+ Monitor and drive efficiency in case handling/aging, agent availability, knowledge article utilization, etc.
+ Drive efficient and effective escalation of cases
+ Interact with customers in a professional and enthusiastic manner via verbal and written communication
+ Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
+ Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation in a high-pressure environment
+ Resolve open tickets and communicate resolution to the client to confirm satisfaction
+ Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
+ Support the field implementation team to successfully complete installations
+ Support Field Service Technicians in diagnosing and repairing MedBank products
+ Coordinate and execute the shipment of parts and supplies to customers
**Skills, Duties and Tasks particular to the job:**
+ Databases SQL Server (SQL 2008/2012)
+ Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
+ SSIS (SQL Job) exposure/experience
+ SQL Reporting Services
+ OS knowledge
+ Windows Services
+ IIS and Web Applications
+ Running Performance Counters
+ Basic Understanding of Group Policies
+ Security Permissions
+ Ports (Networking/OS)
+ Understanding of XML language
+ Ability to review application and OS logs
+ Active Directory experience or exposure
+ VMware experience or exposure (1+ years)
**Required Soft Skills:**
+ Team leadership
+ Effective interpersonal skills
+ Conflict resolution
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
+ Excellent time management and multitasking skills
+ Strong personal commitment to quality, customer service and patient safety
+ Ability to understand and communicate complex technical systems to a non-technical audience
+ Works well in a team environment
+ Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
**Qualifications:**
+ Bachelor's Degree preferred
+ Five years of Technical Support experience
+ Healthcare software and hardware experience strongly desired
+ Preferred Certifications - A+, N+ Excellent customer service skills (written and verbal) a must
+ Exceptional attention to detail and organizational skills
+ Ability to work in a fast-paced environment
+ Exceptional ability to interact with customers in a professional and friendly manner, especially in high-stress situations
+ Ability to independently research, troubleshoot, and probe technical hardware and software issues
+ Ability to excel and mentor others in a team environment
+ Ability to work in a remote, home office based environment
+ Strong work ethic and initiative
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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This advertiser has chosen not to accept applicants from your region.
8