14 Personnel Administrator jobs in Malaysia

Benefits Administration & Reporting Manager page is loadedBenefits Administration & Reporting Manager Apply locations Kuala Lumpur, Malaysia time type Full time posted on Posted Yesterday time left to apply End Date: September 19, 2025 (29 days left to apply) job requisition id REQ-7064236

Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places.

We are dedicated to relationships, open and honest, true to our word, challenging in our approach, exceptional in everything we do, and one team. We live our values; respect, integrity, innovation, collaboration, excellence, and trust.

We are seeking to hire an experienced Manager - Benefits Administration and Reporting to join the team based in Kuala Lumpur. As part of our team, your responsibilities will include (but are not limited to):

Benefits Administration

• Lead a team responsible for benefits administration, ensuring consistent service, accuracy, and timely execution of processes.

• Manage the implementation, day-to-day operations, and compliance of employee benefit programs for employees globally.

• Work closely with the Global Reward team to support the development and execution of benefits strategy through effective operational delivery.

• Oversee all aspects of benefits operations, including enrolment, eligibility tracking, plan updates, and vendor coordination.

• Ensure compliance with relevant legislation across all operating countries, demonstrating a sound understanding of local regulatory requirements.

• Act as the escalation point for complex employee benefit inquiries, ensuring prompt and accurate resolution.

• Maintain strong relationships with internal stakeholders and external providers to ensure seamless service delivery.

Reporting & Analytics

• Lead a team responsible for reporting activities, providing guidance, coaching, and promoting best practices.

• Oversee HR reporting and analytics, ensuring data accuracy and timely delivery of insights.

• Partner with stakeholders to translate reporting needs into actionable outputs.

• Provide guidance on reporting tools and promote best practices across the team.

Requirement

• 5–10 years of experience in benefits administration, ideally within a global shared services environment.

• Bachelor’s degree in human resources or a related field.

• Proven ability to lead and manage a team, with a strong focus on coaching, performance development, and fostering a collaborative work culture.

• Experience withWorkday, particularly in benefits and reporting, is a strong advantage.

• Excellent stakeholder management skills, with the ability to build trust, communicate effectively, and work seamlessly across functions and geographies.

• Demonstrates strong decision-making skills, with the ability to assess situations thoughtfully and take appropriate action.

• Brings a high level of emotional intelligence, professionalism, and interpersonal ease, able to lead teams effectively while maintaining strong stakeholder engagement.

Benefits

• Permanent position, hybrid arrangement.

• 22 days annual leave per year plus 3 days of wellbeing leave

• Medical, Dental and Inpatient coverage for self and dependant.

• Access to online wellbeing and mental health platform

We love a challenge and solving problems. Our clients come to us when it’s important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions.

Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link. To find out more about us and to explore all other opportunities visit

L endlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

About Us

Lendlease is a globally integrated real estate and investment group with core expertise in shaping cities and creating strong and connected communities.

Being bold and innovative characterises our approach and doing what matters defines our intent.

We create award-winning urban precincts, new communities for older people and young families just starting out, retail precincts, and work places to the highest sustainability standards. We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.

Headquartered in Sydney, our people are located in four operating regions: Australia, Europe, the Americas and Asia

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Benefits Administration & Reporting Manager page is loaded Benefits Administration & Reporting Manager Apply locations Kuala Lumpur, Malaysia time type Full time posted on Posted Yesterday time left to apply End Date: September 19, 2025 (29 days left to apply) job requisition id REQ-7064236 Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places. We are dedicated to relationships, open and honest, true to our word, challenging in our approach, exceptional in everything we do, and one team. We live our values; respect, integrity, innovation, collaboration, excellence, and trust. We are seeking to hire an experienced

Manager - Benefits Administration and Reporting to

join the team based in Kuala Lumpur. As part of our team, your responsibilities will include (but are not limited to): Benefits Administration Lead a team responsible for benefits administration, ensuring consistent service, accuracy, and timely execution of processes.

Manage the implementation, day-to-day operations, and compliance of employee benefit programs for employees globally.

Work closely with the Global Reward team to support the development and execution of benefits strategy through effective operational delivery.

Oversee all aspects of benefits operations, including enrolment, eligibility tracking, plan updates, and vendor coordination.

Ensure compliance with relevant legislation across all operating countries, demonstrating a sound understanding of local regulatory requirements.

Act as the escalation point for complex employee benefit inquiries, ensuring prompt and accurate resolution.

Maintain strong relationships with internal stakeholders and external providers to ensure seamless service delivery.

Reporting & Analytics Lead a team responsible for reporting activities, providing guidance, coaching, and promoting best practices.

Oversee HR reporting and analytics, ensuring data accuracy and timely delivery of insights.

Partner with stakeholders to translate reporting needs into actionable outputs.

Provide guidance on reporting tools and promote best practices across the team.

Requirement 5–10 years of experience in benefits administration, ideally within a global shared services environment.

Bachelor’s degree in human resources or a related field.

Proven ability to lead and manage a team, with a strong focus on coaching, performance development, and fostering a collaborative work culture.

Experience withWorkday, particularly in benefits and reporting, is a strong advantage.

Excellent stakeholder management skills, with the ability to build trust, communicate effectively, and work seamlessly across functions and geographies.

Demonstrates strong decision-making skills, with the ability to assess situations thoughtfully and take appropriate action.

Brings a high level of emotional intelligence, professionalism, and interpersonal ease, able to lead teams effectively while maintaining strong stakeholder engagement.

Benefits Permanent position, hybrid arrangement.

22 days annual leave per year plus 3 days of wellbeing leave

Medical, Dental and Inpatient coverage for self and dependant.

Access to online wellbeing and mental health platform

We love a challenge and solving problems. Our clients come to us when it’s important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions. Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link. To find out more about us and to explore all other opportunities visit L endlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

About Us

Lendlease is a globally integrated real estate and investment group with core expertise in shaping cities and creating strong and connected communities. Being bold and innovative characterises our approach and doing what matters defines our intent.

We create award-winning urban precincts, new communities for older people and young families just starting out, retail precincts, and work places to the highest sustainability standards. We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world. Headquartered in Sydney, our people are located in four operating regions: Australia, Europe, the Americas and Asia

#J-18808-Ljbffr

Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places. We are dedicated to relationships, open and honest, true to our word, challenging in our approach, exceptional in everything we do, and one team. We live our values; respect, integrity, innovation, collaboration, excellence, and trust. We are seeking to hire an experienced

Manager - Benefits Administration and Reporting to

join the team based in Kuala Lumpur. As part of our team, your responsibilities will include (but are not limited to): Benefits Administration Lead a team responsible for benefits administration, ensuring consistent service, accuracy, and timely execution of processes.

Manage the implementation, day-to-day operations, and compliance of employee benefit programs for employees globally.

Work closely with the Global Reward team to support the development and execution of benefits strategy through effective operational delivery.

Oversee all aspects of benefits operations, including enrolment, eligibility tracking, plan updates, and vendor coordination.

Ensure compliance with relevant legislation across all operating countries, demonstrating a sound understanding of local regulatory requirements.

Act as the escalation point for complex employee benefit inquiries, ensuring prompt and accurate resolution.

Maintain strong relationships with internal stakeholders and external providers to ensure seamless service delivery.

Reporting & Analytics Lead a team responsible for reporting activities, providing guidance, coaching, and promoting best practices.

Oversee HR reporting and analytics, ensuring data accuracy and timely delivery of insights.

Partner with stakeholders to translate reporting needs into actionable outputs.

Provide guidance on reporting tools and promote best practices across the team.

Requirement 5–10 years of experience in benefits administration, ideally within a global shared services environment.

Bachelor’s degree in human resources or a related field.

Proven ability to lead and manage a team, with a strong focus on coaching, performance development, and fostering a collaborative work culture.

Experience withWorkday, particularly in benefits and reporting, is a strong advantage.

Excellent stakeholder management skills, with the ability to build trust, communicate effectively, and work seamlessly across functions and geographies.

Demonstrates strong decision-making skills, with the ability to assess situations thoughtfully and take appropriate action.

Brings a high level of emotional intelligence, professionalism, and interpersonal ease, able to lead teams effectively while maintaining strong stakeholder engagement.

Benefits Permanent position, hybrid arrangement.

22 days annual leave per year plus 3 days of wellbeing leave

Medical, Dental and Inpatient coverage for self and dependant.

Access to online wellbeing and mental health platform

We love a challenge and solving problems. Our clients come to us when it’s important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions. Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link. To find out more about us and to explore all other opportunities visit Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

#J-18808-Ljbffr

Job Duties & Responsibilities

• Manage full-cycle recruitment: job postings, candidate selection, reference checks, and employment contracts.
• Maintain employee records/p-file (both digital and physical) and ensure that all staff documentation are complete.
• Coordinate onboarding and offboarding processes
• Ensure compliance with labor laws and employment regulations.
• Support performance management and employee engagement initiatives.
• Handle employee relations and provide support on HR policies and procedures.
• Coordinate training sessions, orientations, meetings, travel arrangements, and company events.
• Serve as the first point of contact for communications.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• At least 2+ years of experience in HR and Admin roles
• Good command of English (written and spoken)
• Must be familiar with statutory regulations and possess sound knowledge of the employment act and best practices
• Proficiency in MS Office (Word/Excel/Outlook)
• Good administrative, documentation & communication skills
• Able to work independently and with good initiative
• Detail-oriented, people-focused, proactive and able to work under pressure.

Note: Proceeding to apply on this job post means you have read and understand WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

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Job Duties & Responsibilities Manage full-cycle recruitment: job postings, candidate selection, reference checks, and employment contracts. Maintain employee records/p-file (both digital and physical) and ensure that all staff documentation are complete. Coordinate onboarding and offboarding processes Ensure compliance with labor laws and employment regulations. Support performance management and employee engagement initiatives. Handle employee relations and provide support on HR policies and procedures. Coordinate training sessions, orientations, meetings, travel arrangements, and company events. Serve as the first point of contact for communications. Requirements: Bachelor’s degree in Human Resources, Business Administration, or related field. At least 2+ years of experience in HR and Admin roles Good command of English (written and spoken) Must be familiar with statutory regulations and possess sound knowledge of the employment act and best practices Proficiency in MS Office (Word/Excel/Outlook) Good administrative, documentation & communication skills Able to work independently and with good initiative Detail-oriented, people-focused, proactive and able to work under pressure. Note: Proceeding to apply on this job post means you have read and understand WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

About Us

Alton Intelligent Technology Sdn. Bhd. is wholly foreign-owned by Alton Industry Ltd. Group, a US-based global supplier of household products and industrial tools, with a total land area of 45.25 acres.

The base in Malaysia has established a comprehensive complex of six full-featured factories. These factories integrate motor assembly, sheet metal processing, injection moulding, general assembly lines, and automated intelligent warehousing.

In addition to the core production and storage areas, it also carefully designed a five-story modern office building, two three-story canteens and activity centers full of life, and four five-story dormitory buildings.

Position Overview

As the head of Human Resources, you will lead localized HR strategy and execution to build an efficient, inclusive, and locally integrated team environment. You will serve as a bridge between the China and Malaysia operations, driving organizational effectiveness and ensuring HR practices are fully aligned with the company's strategic goals.

1. Key Responsibilities

1) Strategic Leadership & Business Partnership

• Gain deep understanding of Malaysia’s business model and market to develop and implement HR strategies aligned with business objectives.
• Serve as a strategic HR advisor to senior management, overseeing all HR functions including recruitment, training, performance management, and employee relations.

2) Organization Development & Effectiveness

• Assess and optimize organizational structure and job design to support rapid business growth.
• Implement and continuously improve performance systems such as OKRs/KPIs, fostering a high-engagement culture.

3) Talent Acquisition & Succession Planning

• Develop effective localized recruitment strategies to quickly fill key roles, especially local critical positions.
• Identify and nurture high-potential talent to build leadership pipelines and succession plans.

4) Compensation & Performance Management

• Design competitive compensation and benefits systems in line with local regulations (e.g., Employment Act 1955, Industrial Relations Act 1967).
• Lead compensation reviews, annual bonus distributions, and incentive schemes with a focus on fairness and transparency.

5) Employee Relations & Compliance

• Establish and maintain strong labor relations, handle grievances, disputes, and union-related matters.
• Ensure localization and legal compliance of employee handbooks, employment contracts, and related documentation.

6) HR Operations Management

• Oversee HR daily operations (HRIS, personnel management, attendance, payroll) to ensure accuracy and efficiency.
• Lead the rollout of group-level projects (e.g., global system implementation) in Johor.

7) Cross-Cultural Communication Bridge

• Act as a liaison between the China and Malaysia teams to ensure smooth two-way communication.
• Embrace and respect Malaysia’s diverse cultural, religious, and business practices, promoting cultural integration.

8) Administrative & Logistics Oversight

• Supervise admin functions including security, dormitory management, catering, cleaning, and EHS to ensure operational support runs efficiently.

2. Requirements

1) Education

• Bachelor's degree or above in HR Management, Business Administration, Psychology, or related fields.
• A Master’s degree or professional certifications (SHRM-SCP, SPHR, CIPD) is a strong advantage.

2) Experience

• Over 10 years of comprehensive HR experience, including at least 5 years in senior HR leadership roles (e.g., HR Director).
• Preferred candidates will have HR leadership experience in Southeast Asia or Malaysia, with strong knowledge of local labor laws and multicultural environments.
• Background in multinational companies and strong capability in localizing global HR policies.
• Expertise in handling complex employee relations and union matters.

3) Professional Skills

• Proficient in core HR functions such as strategic HRM, organizational development, performance management, and talent development.
• Deep understanding of Malaysia’s compensation & benefits structure, EPF/SOCSO/EIS systems, and employment pass policies for foreign workers.
• Proficient in using HRIS (e.g., Workday, SAP SuccessFactors, Oracle HCM) and office software.

4) Language Skills

• Fluent in English (essential for workplace communication).
• Proficiency in Bahasa Malaysia is preferred to support cross-cultural communication.
• Mandarin or Cantonese is a significant advantage for interacting with Chinese-speaking employees.

5) Soft Skills

• Exceptional cross-cultural adaptability and communication, with a mindset of respect and inclusion.
• Strong leadership and influence, capable of inspiring teams and driving change.
• Strategic thinking and business acumen, with data-driven HR decision-making.
• High level of professional ethics and confidentiality in handling sensitive information.

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Join to apply for the Specialist, HR Administration role at Abbott

Join to apply for the Specialist, HR Administration role at Abbott

HR Professional supporting areas of focus within compensation, benefits, leave of absence administration, talent acquisition or HR operations administration with working knowledge of HR principles. Manages multiple channels of work and increased scope and complexity with solid degree of collaboration. Assigned projects are medium in scope and complexity; This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations.

Essential Job Functions/Core Job Responsibilities

• Analytical/Critical Thinking: ability to assess and identify data and inputs from multiple sources, effectively assess impacts, understand interdependencies, and proactively work to solve for or mitigate challenges
• Continuous Improvement: listen, gather, and identify process improvement opportunities to address customer needs and drive internal process efficiencies
• Project Management; focus on excellence in HRSC activities. Promotes the satisfaction of the SC customers (Abbott employees and managers) of the organization aligned to Global HR Services (GHRS) vision and Pillars. Also Drives the adoption of the GHRS concierge model.
• Self-Directed: Responsibility for managing priorities as well as assigning and prioritizing work of other team members; issue and escalation management and recovery, initiating process improvements; accountable for project outcome and deliverables
• Operational Excellence: Initiative and proactiveness to move into further specialization and becoming an expert in a field or to further develop leadership skills; Works with peers in own function of HR Services and collaborating with PCs, BHR, and Finance; Failure to achieve results, erroneous decisions and recommendations can cause adverse impacts to employees, projects, or programs.
• Collaboration: Shares workload across a global network of service centers and GHRS peers in a matrixed structure; trusted partner of practice center partners. Support associates/ specialists to troubleshoot and resolve customer escalations by partnering with Service Center Colleagues, others GHRS colleagues or Practice Centers, BHR, Payroll, ER and/or Legal. Identifies process and service gaps, roadblocks to quality customer service and program management
• Adherence to Compliance: Promote a compliance team mindset. Follows program processes and protocols per established guidelines, raises red flags.
  
  

Tasks

• Hiring Task Review
• Administrative support for Global Compensation Programs (Merit, Bonus, LTI, ESPP)
• Recognition program support (Chairman’s Awards, Volwiler, Abbott Excellence)
• Job description database admin
• Salary recommendations / Equity Increase analysis
• I-Grade administration
• Salary survey submissions and Comp Analyst administration
• Workday compensation data audits
• Other regional level administration task/support
  
  

Position Accountability / Scope

• Report to the Manager, HR Administration
• This roles coordinates: At the local level: Regularly with teams from the Service Center, Administration and Data Integritrity. At a Regional Level: With the extended HR community: Affiliate and Divisional HR and members of the Practice Centers: C&B, TA, ATD, HR Communications, Talent Management & HR Finance. At the Global Level: With SC peers and with GHRS colleagues and HR community in general.
  
  

Requirements

• Associate’s degree with 3 years of relevant work experience, or 5 years of relevant work experience without a college degree.
• Relevant work experience in a shared service center or contact center
• Languages: Proficiency in English (spoken and written). Excellent telephone, written and verbal communications skills necessary. Proficiency in additional languages (spoken and written) will be an added advantage
• Expert knowledge in HR service technology tools such as Avaya, Salesforce, Zendesk and Workday a plus.
• Human Resources, Customer Services and Project Management experience a plus.
• Competencies Needed: Analytical thinking, Process Improvement, Project Management Support, Self-Directed, Resourceful, Communications at all levels, Collaboration, Cultural Awareness, Problem Solving, Time Management, Prioritization, Relationship Builder, Multitasker, Emotional Intelligence, Empathy, Attention to detail.
• Medium to Advanced Level of MS Excel skill for data analysis

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Hospitals and Health Care

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HR Professional supporting areas of focus within compensation, benefits, leave of absence administration, talent acquisition or HR operations administration with working knowledge of HR principles. Manages multiple channels of work and increased scope and complexity with solid degree of collaboration. Assigned projects are medium in scope and complexity; This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations.

Essential Job Functions/Core Job Responsibilities

• Analytical/Critical Thinking: ability to assess and identify data and inputs from multiple sources, effectively assess impacts, understand interdependencies, and proactively work to solve for or mitigate challenges
• Continuous Improvement: listen, gather, and identify process improvement opportunities to address customer needs and drive internal process efficiencies
• Project Management ; focus on excellence in HRSC activities. Promotes the satisfaction of the SC customers (Abbott employees and managers) of the organization aligned to Global HR Services (GHRS) vision and Pillars. Also Drives the adoption of the GHRS concierge model.
• Self-Directed: Responsibility for managing priorities as well as assigning and prioritizing work of other team members; issue and escalation management and recovery, initiating process improvements; accountable for project outcome and deliverables
• Operational Excellence: Initiative and proactiveness to move into further specialization and becoming an expert in a field or to further develop leadership skills; Works with peers in own function of HR Services and collaborating with PCs, BHR, and Finance; Failure to achieve results, erroneous decisions and recommendations can cause adverse impacts to employees, projects, or programs.
• Collaboration : Shares workload across a global network of service centers and GHRS peers in a matrixed structure; trusted partner of practice center partners. Support associates/ specialists to troubleshoot and resolve customer escalations by partnering with Service Center Colleagues, others GHRS colleagues or Practice Centers, BHR, Payroll, ER and/or Legal. Identifies process and service gaps, roadblocks to quality customer service and program management
• Adherence to Compliance: Promote a compliance team mindset . Follows program processes and protocols per established guidelines, raises red flags.

Tasks

• Hiring Task Review
• Administrative support for Global Compensation Programs (Merit, Bonus, LTI, ESPP)
• Recognition program support (Chairman’s Awards, Volwiler, Abbott Excellence)
• Job description database admin
• Salary recommendations / Equity Increase analysis

• I-Grade administration
• Salary survey submissions and Comp Analyst administration
• Workday compensation data audits
• Other regional level administration task/support

Position Accountability / Scope

• Report to the Manager, HR Administration
• This roles coordinates: At the local level : Regularly with teams from the Service Center, Administration and Data Integritrity. At a Regional Level : With the extended HR community: Affiliate and Divisional HR and members of the Practice Centers: C&B, TA, ATD, HR Communications, Talent Management & HR Finance. At the Global Level : With SC peers and with GHRS colleagues and HR community in general.

Requirements

• Associate’s degree with 3 years of relevant work experience, or 5 years of relevant work experience without a college degree.
• Relevant work experience in a shared service center or contact center
• Languages: Proficiency in English (spoken and written). Excellent telephone, written and verbal communications skills necessary. Proficiency in additional languages (spoken and written) will be an added advantage
• Expert knowledge in HR service technology tools such as Avaya, Salesforce, Zendesk and Workday a plus.
• Human Resources, Customer Services and Project Management experience a plus.
• Competencies Needed: Analytical thinking, Process Improvement, Project Management Support, Self-Directed, Resourceful, Communications at all levels, Collaboration, Cultural Awareness, Problem Solving, Time Management, Prioritization, Relationship Builder, Multitasker, Emotional Intelligence, Empathy, Attention to detail.
• Medium to Advanced Level of MS Excel skill for data analysis

#J-18808-Ljbffr

HR Professional supporting areas of focus within compensation, benefits, leave of absence administration, talent acquisition or HR operations administration with working knowledge of HR principles. Manages multiple channels of work and increased scope and complexity with solid degree of collaboration. Assigned projects are medium in scope and complexity; This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations.
**Essential Job Functions/Core Job Responsibilities**
+ **Analytical/Critical Thinking:** ability to assess and identify data and inputs from multiple sources, effectively assess impacts, understand interdependencies, and proactively work to solve for or mitigate challenges
+ **Continuous Improvement:** listen, gather, and identify process improvement opportunities to address customer needs and drive internal process efficiencies
+ **Project Management** ; focus on excellence in HRSC activities. Promotes the satisfaction of the SC customers (Abbott employees and managers) of the organization aligned to Global HR Services (GHRS) vision and Pillars. Also Drives the adoption of the GHRS concierge model.
+ **Self-Directed:** Responsibility for managing priorities as well as assigning and prioritizing work of other team members; issue and escalation management and recovery, initiating process improvements; accountable for project outcome and deliverables
+ **Operational Excellence:** Initiative and proactiveness to move into further specialization and becoming an expert in a field or to further develop leadership skills; Works with peers in own function of HR Services and collaborating with PCs, BHR, and Finance; Failure to achieve results, erroneous decisions and recommendations can cause adverse impacts to employees, projects, or programs.
+ **Collaboration** : Shares workload across a global network of service centers and GHRS peers in a matrixed structure; trusted partner of practice center partners. Support associates/ specialists to troubleshoot and resolve customer escalations by partnering with Service Center Colleagues, others GHRS colleagues or Practice Centers, BHR, Payroll, ER and/or Legal. Identifies process and service gaps, roadblocks to quality customer service and program management
+ **Adherence to Compliance: Promote a compliance team mindset** . Follows program processes and protocols per established guidelines, raises red flags.
**Tasks**
+ Hiring Task Review
+ Administrative support for Global Compensation Programs (Merit, Bonus, LTI, ESPP)
+ Recognition program support (Chairman's Awards, Volwiler, Abbott Excellence)
+ Job description database admin
+ Salary recommendations / Equity Increase analysis
+ I-Grade administration
+ Salary survey submissions and Comp Analyst administration
+ Workday compensation data audits
+ Other regional level administration task/support
**Position Accountability / Scope**
+ Report to the Manager, HR Administration
+ This roles coordinates: _At the local level_ : Regularly with teams from the Service Center, Administration and Data Integritrity. _At a Regional Level_ **:** With the extended HR community: Affiliate and Divisional HR and members of the Practice Centers: C&B, TA, ATD, HR Communications, Talent Management & HR Finance. _At the Global Level_ : With SC peers and with GHRS colleagues and HR community in general.
**Requirements**
+ Associate's degree with 3 years of relevant work experience, or 5 years of relevant work experience without a college degree.
+ Relevant work experience in a shared service center or contact center
+ Languages: Proficiency in English (spoken and written). Excellent telephone, written and verbal communications skills necessary. Proficiency in additional languages (spoken and written) will be an added advantage
+ Expert knowledge in HR service technology tools such as Avaya, Salesforce, Zendesk and Workday a plus.
+ Human Resources, Customer Services and Project Management experience a plus.
+ Competencies Needed: Analytical thinking, Process Improvement, Project Management Support, Self-Directed, Resourceful, Communications at all levels, Collaboration, Cultural Awareness, Problem Solving, Time Management, Prioritization, Relationship Builder, Multitasker, Emotional Intelligence, Empathy, Attention to detail.
+ Medium to Advanced Level of MS Excel skill for data analysis
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email