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Showing 5 Personal Care jobs in Malaysia
Global Patient Care Demand Manager
Petaling Jaya, Selangor
Roche
Posted 1 day ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
Mission
As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.
You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.
You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements.
You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success.
As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.
You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.
Key Accountabilities
+ As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard
+ Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives
+ In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution
+ Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues
+ Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers
+ Responsible for change control oversight in respective projects
+ Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes
+ Report on project progress, offer viable solutions and opportunities as they arise
+ Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.
+ Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
+ Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.
+ Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up
+ Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transition
Key skills and Experience
+ Successfully completed bachelor or higher education in economics or scientific related disciplines
+ Minimum of 5 years professional experience in Customer Care Management
+ Minimum of 5 years professional experience in Project Management
+ Experience in managing complex projects
+ Fluent speaking and writing in English, another language is of advantage
+ Methodological competence, analytical skills and affinity for numbers and figures
+ Expertise in stakeholder management
+ Excellent communication skills, empathic, solution-oriented and team-oriented approach
+ Quick comprehension and willingness to take responsibility, works with autonomy and flexibility
+ Critical thinking
+ Multi-tasking, agile skills and flexible to adapt to changes
+ Always willing to learn and grow with an attitude to go beyond
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
Mission
As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests. The GPC Demand Manager is in charge of detecting and adapting user and/or customer demand for GPC services and to improve GPC processes where and if they are required for embedding the new business accordingly with the GPC strategy.
You will have in-depth specialist knowledge of your own job discipline and broad knowledge of related disciplines in the field. You contribute by participating in global cross-functional and cross-chapter squads where it may take a leading role. You may coach colleagues and help others develop expertise/skills and navigate in complex situations by applying a diverse skillset.
You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers. You will define and agree the project objectives, timelines and budget requirements.
You will monitor project teams to make sure goals, objectives, timelines and budget are kept. Knowledgeable of larger landscapes without neglecting granular details while tracking project health and staying alert for risk and resolving issues as they arise, you will maintain standards and monitor scope with project quality. As part of an agile project, management approach and clear and transparent communication to stakeholders is key for overall project success.
As part of a GPC, you will need to have an active role in driving the transformation by promoting change management in each project in order to contribute for the creation of the governance of the new organization set up as well as clear processes, roles and responsibilities.
You will ensure that changes or innovations designed to improve business efficiency are implemented smoothly while minimizing risks and maximizing benefits.
Key Accountabilities
+ As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard
+ Prepare action plans on global level and apply them in the countries and key functions involved to meet business objectives
+ In collaboration with partners and stakeholders, develop validation strategy and ensures smooth execution
+ Work collaboratively and act as a leader leading stakeholders (in GPC, GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales) organizing and prioritizing critical issues
+ Design Service Concept Model and develop processes driven by GPC vision to grant the best customer experience for all patients and customers
+ Responsible for change control oversight in respective projects
+ Strive for significant improvement and reduction of project timeline, evaluate scenarios to reduce project costs and establish lean and robust processes
+ Report on project progress, offer viable solutions and opportunities as they arise
+ Contributing with data, analyses, information and recommendations to strategic plans and reviews for the entire GPC Organization and stakeholders.
+ Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
+ Meet objectives by forecasting requirements, and initiating corrective actions as part of the project management for local and global projects.
+ Facilitate right first time mindset and drive the change management in the consolidation of the new organization set up
+ Establish new and efficient network between GPC and other key functions ensuring that GPC processes and people are updated based on new decision taken ensuring a smooth transition
Key skills and Experience
+ Successfully completed bachelor or higher education in economics or scientific related disciplines
+ Minimum of 5 years professional experience in Customer Care Management
+ Minimum of 5 years professional experience in Project Management
+ Experience in managing complex projects
+ Fluent speaking and writing in English, another language is of advantage
+ Methodological competence, analytical skills and affinity for numbers and figures
+ Expertise in stakeholder management
+ Excellent communication skills, empathic, solution-oriented and team-oriented approach
+ Quick comprehension and willingness to take responsibility, works with autonomy and flexibility
+ Critical thinking
+ Multi-tasking, agile skills and flexible to adapt to changes
+ Always willing to learn and grow with an attitude to go beyond
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
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This advertiser has chosen not to accept applicants from your region.
0
Personal Assistant to GM
Langkawi
Hilton
Posted 11 days ago
Job Viewed
Job Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Personal Assistant will provide support to the General Manager in the Executive Office. The role's core duties will include secretarial services, coordinating activities in the Executive Office and assisting other Executive Assistants and Secretaries when required. This role oversees all administrative functions including proper distribution of internal and external mail, independent correspondence and an up to date registry system to maintain an efficient and effective Executive Office.
**What will I be doing?**
As the Personal Assistant, you will be responsible for performing the following tasks to the highest standards:
- Arrange appointments and meetings for the General Manager, record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment.
- Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested and take minutes of attended meetings.
- Receive visitors and guests on behalf of the General Manager and in his / her absence, answering questions and concerns and following through with resolutions.
- Arrange room and restaurant reservations for VIP guests / personnel if requested.
- Arrange and coordinate the General Manager's schedule and remind him / her in time.
- Assist the General Manager in compiling guest data to be used for service quality improvement.
- Assess priorities of work and, wherever possible, assist in organizing the General Manager's priorities.
- Answer telephone calls in the Executive Office as and when required.
- Assist the General Manager to deal with hotel related official documents, such as owner's report, thank you letters, complaint letters and other business documents.
- File and record all business documents as required.
- Check documents submitted by departments and record when use the stamp.
- Assist with translations, verbal and written.
- Maintain strictest confidentiality at all times on all matters.
- Demonstrate essential overall knowledge of the organization.
- Understand the responsibilities of other sections and departments and cooperate with them.
- Adhere to the hotel's security and emergency policies and procedures.
- Demonstrate professional attitude and behavior at all times.
- Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
- Ensure all reporting and servicing deadlines are met on a timely basis.
- Maintain an accurate tracking system for prompt handling of issues concerned.
- Order and maintain office supplies.
- Abide by the team member handbook, hotel policies and procedures, hotel code of conduct.
- Maintain personal presentation to hotel standards.
- The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
- Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
A Personal Assistant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Local Malaysian citizen.
- Possess a Diploma and above qualification.
- Minimum 3-5 years relevant experience.
- Resourceful, creative and maintain flexibility.
- Strict adherence to confidentiality and integrity.
- Passionate about delivering exceptional guest experiences.
- Able to work independently as well as in teams.
- Take ownership of your actions and decisions.
- Able to operate with a sense of urgency and discipline.
- Strong proficiency in English and Bahasa to meet business needs. Other language will be an added advantage.
- Proficient in Microsoft Office.
- Able to do basic translation, advantageous.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Administrative_
**Title:** _Personal Assistant to GM_
**Location:** _null_
**Requisition ID:** _HOT0C19W_
**EOE/AA/Disabled/Veterans**
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Personal Assistant will provide support to the General Manager in the Executive Office. The role's core duties will include secretarial services, coordinating activities in the Executive Office and assisting other Executive Assistants and Secretaries when required. This role oversees all administrative functions including proper distribution of internal and external mail, independent correspondence and an up to date registry system to maintain an efficient and effective Executive Office.
**What will I be doing?**
As the Personal Assistant, you will be responsible for performing the following tasks to the highest standards:
- Arrange appointments and meetings for the General Manager, record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment.
- Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested and take minutes of attended meetings.
- Receive visitors and guests on behalf of the General Manager and in his / her absence, answering questions and concerns and following through with resolutions.
- Arrange room and restaurant reservations for VIP guests / personnel if requested.
- Arrange and coordinate the General Manager's schedule and remind him / her in time.
- Assist the General Manager in compiling guest data to be used for service quality improvement.
- Assess priorities of work and, wherever possible, assist in organizing the General Manager's priorities.
- Answer telephone calls in the Executive Office as and when required.
- Assist the General Manager to deal with hotel related official documents, such as owner's report, thank you letters, complaint letters and other business documents.
- File and record all business documents as required.
- Check documents submitted by departments and record when use the stamp.
- Assist with translations, verbal and written.
- Maintain strictest confidentiality at all times on all matters.
- Demonstrate essential overall knowledge of the organization.
- Understand the responsibilities of other sections and departments and cooperate with them.
- Adhere to the hotel's security and emergency policies and procedures.
- Demonstrate professional attitude and behavior at all times.
- Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
- Ensure all reporting and servicing deadlines are met on a timely basis.
- Maintain an accurate tracking system for prompt handling of issues concerned.
- Order and maintain office supplies.
- Abide by the team member handbook, hotel policies and procedures, hotel code of conduct.
- Maintain personal presentation to hotel standards.
- The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
- Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
A Personal Assistant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Local Malaysian citizen.
- Possess a Diploma and above qualification.
- Minimum 3-5 years relevant experience.
- Resourceful, creative and maintain flexibility.
- Strict adherence to confidentiality and integrity.
- Passionate about delivering exceptional guest experiences.
- Able to work independently as well as in teams.
- Take ownership of your actions and decisions.
- Able to operate with a sense of urgency and discipline.
- Strong proficiency in English and Bahasa to meet business needs. Other language will be an added advantage.
- Proficient in Microsoft Office.
- Able to do basic translation, advantageous.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Administrative_
**Title:** _Personal Assistant to GM_
**Location:** _null_
**Requisition ID:** _HOT0C19W_
**EOE/AA/Disabled/Veterans**
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This advertiser has chosen not to accept applicants from your region.
1
Personal Assistant to CEO
AS LIFESTYLE CLINIC
Posted 8 days ago
Job Viewed
Job Description
Job Responsibilities:
- Provide full administrative and secretarial support to the CEO
- Prepare business letters, documents, reports, and presentation materials
- Manage calendars, schedule meetings, and coordinate appointments
- Handle travel arrangements and accommodation bookings
- Make restaurant reservations and manage personal errands
- Monitor emails and manage correspondence
- Organize and maintain files and documents (digital and physical)
- Accompany CEO on business trips when required
- Liaise professionally with internal and external stakeholders
- Run errands and provide logistical support, including driving when needed
Requirements:
- Minimum 3 years of experience as a Personal Assistant (PA) or similar role
- Fluent in English, Malay, and Chinese (both written and spoken)
- Excellent written and verbal communication
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Drive, Docs, Sheets, Slides, Calendar, Gmail)
- Fast and accurate typing skills
- Able to multitask and handle confidential matters discreetly
- Must possess a valid driving license and own a vehicle
- Willing to travel based on CEO’s schedule
Preferred Attributes:
- High level of professionalism and reliability
- Strong problem-solving and time-management skills
- Presentable and well-groomed
- Flexible, proactive, and resourceful personality
- Provide full administrative and secretarial support to the CEO
- Prepare business letters, documents, reports, and presentation materials
- Manage calendars, schedule meetings, and coordinate appointments
- Handle travel arrangements and accommodation bookings
- Make restaurant reservations and manage personal errands
- Monitor emails and manage correspondence
- Organize and maintain files and documents (digital and physical)
- Accompany CEO on business trips when required
- Liaise professionally with internal and external stakeholders
- Run errands and provide logistical support, including driving when needed
Requirements:
- Minimum 3 years of experience as a Personal Assistant (PA) or similar role
- Fluent in English, Malay, and Chinese (both written and spoken)
- Excellent written and verbal communication
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Drive, Docs, Sheets, Slides, Calendar, Gmail)
- Fast and accurate typing skills
- Able to multitask and handle confidential matters discreetly
- Must possess a valid driving license and own a vehicle
- Willing to travel based on CEO’s schedule
Preferred Attributes:
- High level of professionalism and reliability
- Strong problem-solving and time-management skills
- Presentable and well-groomed
- Flexible, proactive, and resourceful personality
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This advertiser has chosen not to accept applicants from your region.
2
Personal Assistant cum Marketing Executive
Shah Alam, Selangor
NATURE CARE WHOLEFOOD SDN BHD
Posted 6 days ago
Job Viewed
Job Description
We are hiring: Personal Assistant cum Marketing Executive.
Fluent in English & Mandarin
Experience in brand operations & marketing (online/offline)
Presentable, strong execution, communication & confidentiality
Open to both male & female candidates
Salary: RM5,000- RM8000
Responsibilities:
* Support the daily tasks of CEO & ensure smooth operations
* Assist in brand promotion & strategy execution
* Coordinate across departments
Fluent in English & Mandarin
Experience in brand operations & marketing (online/offline)
Presentable, strong execution, communication & confidentiality
Open to both male & female candidates
Salary: RM5,000- RM8000
Responsibilities:
* Support the daily tasks of CEO & ensure smooth operations
* Assist in brand promotion & strategy execution
* Coordinate across departments
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This advertiser has chosen not to accept applicants from your region.
3
Executive / Personal Assistant to CEO (Based in Sungai Long, Kajang)
Talent Recruit
Posted 2 days ago
Job Viewed
Job Description
Company Background
We are representing our client in the hospitality industry. They are looking for experienced Executive Assistant & Personal Assistant to CEO (2 vacancies) based in Sungai Long, Kajang.
Working hours: 8.30am - 5.30pm (Mon - Fri)
Key Responsibilities
Responsibilities:
- Provide comprehensive support to the CEO in both business and personal matters.
- Manage calendars, appointments, meetings, and travel arrangements.
- Handle correspondence, prepare documents, and take meeting notes.
- Compile, sort and analyse data, assist with financial understanding and reporting.
- Conduct online research and collect information to support decision-making.
- Organize files, maintain records, and ensure smooth day-to-day operations.
- Oversee and coordinate administrative tasks; liaise with internal teams when required.
- Run errands and handle ad-hoc tasks to optimize the CEOs time.
Requirements:
- Proven experience as an Executive Assistant, Personal Assistant, or similar role.
- For Executive Assistant role: candidates with Accounting or Finance background are preferred.
- Strong organizational and multitasking skills.
- Good communication and interpersonal skills.
- Excellent command of English and Mandarin to effectively communicate with diverse client base and stakeholders.
- Ability to work with discretion, confidentiality, and attention to detail.
- Proficient in Microsoft Office / Google Workspace.
- Able to manage both business and personal tasks efficiently.
Interested candidates, please apply online or send your updated resume to revathiy(at)talentrecruit.com.my
Only shortlisted candidates will be notified.
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This advertiser has chosen not to accept applicants from your region.
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