1 Patient Registration jobs in Malaysia
Medical Receptionist
Posted 10 days ago
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Job Description
Full-Time Medical Receptionist
Job Summary: The Medical Receptionist serves as the first point of contact for patients in a busy outpatient mental health clinic. This role is essential to creating a welcoming and efficient environment for patients, families, and staff. The Medical Receptionist is responsible for managing front desk operations, scheduling appointments, verifying patient information, and providing administrative support to clinical staff. Strong communication, empathy, and organizational skills are essential to this role.
Job Details:
Our clinic is located on the 3rd floor, Smith Road Medical Centre, George Town, Grand Cayman. Clinic hours are 7am - 6pm Monday to Friday, Saturday 9am - 4pm. The administrative team operates on a flexible schedule with rotating Saturday shift schedule determined by the Practice Manager. Standard work week per CI Labour Law.
Requirements:
- Bachelor's degree in a relevant health science (nursing, psychology).
- 5 years experience in healthcare or healthcare administration
- Extensive experience with health insurance, medical coding and health record system administration.
- Excellent written and oral communication, telephone etiquette.
- Exceptional team skills, including strong interpersonal skills
- HIPAA Certification (we can provide to an ideal candidate)
- Able to work Saturdays
Primary Duties:
Primary responsibility is to assist with all aspects of the Company’s Clinical Reception, including but not limited to the following:
Key Responsibilities:
- Front Desk Management
- Greet patients and visitors with professionalism, compassion, and confidentiality.
- Check patients in and out, ensuring all required forms and documentation are complete.
- Answer and direct phone calls promptly, addressing inquiries and directing calls to the appropriate staff as needed.
- Appointment Scheduling and Coordination
- Schedule, reschedule, and confirm patient appointments, ensuring that appointments are spaced and coordinated with clinical availability.
- Manage cancellations and follow-up appointments, proactively contacting patients to fill openings and maintain clinic efficiency.
- Coordinate with clinicians to avoid scheduling conflicts and optimize daily workflows.
- Patient Intake and Verification
- Verify patient information, including insurance and demographic data, at each visit.
- Collect co-pays, explain billing policies, and assist patients with billing or insurance inquiries when appropriate.
- Update patient records accurately in the clinic’s electronic health record (EHR) system.
- Administrative Support
- Support clinical staff with administrative tasks, including preparing patient charts and maintaining appointment schedules.
- Assist in compiling and filing patient documentation, maintaining confidentiality and security protocols.
- Maintain an organized, clean, and welcoming front desk area.
- Customer Service and Patient Relations
- Provide compassionate support to patients and family members, addressing questions and concerns with sensitivity.
- Handle patient complaints or issues professionally, escalating to appropriate staff as necessary.
- Compliance and Confidentiality
- Adhere to clinic policies, HIPAA regulations, and healthcare requirements.
- Ensure patient privacy and handle all information with strict confidentiality.
- Demonstrate knowledge of, and support to, The Wellness Centre missions, visions, values, standards, policies, and procedures.
Compensation:
- Salary commensurate with experience and qualifications starting at KYD$35,000 per year.
- Health insurance coverage which exceeds CI Labour Law
- 15 days annual paid leave.
- All other Labour Law standard benefits (sick leave, pension)
Supervision Responsibilities : None
Budgetary Responsibilities : None
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