3 Patient Advocate jobs in Malaysia
Assistant Coordinator, Guided Patient Support
Posted today
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Job Description
About the role
The National Cancer Society Of Malaysia is seeking an experienced and dedicated Assistant Coordinator to join our Guided Patient Support team in Kuala Lumpur. In this contract role, you will play a vital part in providing tailored assistance and guidance to cancer patients, helping them navigate the complexities of their treatment and care. With a focus on improving patient outcomes, you will work closely with our medical professionals to ensure our clients receive the support they need during this challenging time.
What you'll be doing
- Coordinating and scheduling appointments and consultations for patients
- Providing administrative support to the Guided Patient Support team
- Maintaining accurate patient records and documentation
- Communicating with patients and their families to address queries and concerns
- Collaborating with the medical team to develop and implement patient care plans
- Organising and facilitating support group meetings and workshops
- Assisting with the development of educational resources and materials for patients
What we're looking for
- Excellent communication and interpersonal skills, with the ability to empathise and provide compassionate support to patients
- Strong organisational and administrative skills, with experience in a medical or healthcare setting
- Knowledge of the Malaysian healthcare system and the challenges faced by cancer patients
- Proficiency in both English and Bahasa Malaysia
- A team player with the flexibility to adapt to the changing needs of the patients and the team
- A genuine passion for improving the lives of those affected by cancer
What we offer
At The National Cancer Society Of Malaysia, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including health insurance, flexible working arrangements, and opportunities for professional development. We also prioritise the well-being of our staff and provide access to various health and wellness initiatives.
About us
The National Cancer Society Of Malaysia is a leading non-profit organisation dedicated to improving the quality of life for those affected by cancer. With a strong focus on patient support, education, and advocacy, we work tirelessly to ensure that every individual has access to the resources and care they need. Join our passionate team and make a meaningful difference in the lives of cancer patients and their families.
Apply now to become our next Assistant Coordinator, Guided Patient Support.
Senior/ Product Manager - Patient Journey & Support
Posted 11 days ago
Job Viewed
Job Description
About the DA Product team
With Doctor Anywhere driving to become a product-led organization, our Product team is responsible for shaping our product strategy, and striving to bring the best products and services to both our users and the future of Doctor Anywhere. Our team consists of passionate and talented and ambitious Senior/ Product Managers and Designers who continuously evolve our products to maximize business value and improve user experience
We are seeking a Senior/ Product Manager to join our Product team to enhance our consumer facing product capabilities serving the needs of the healthcare industry.
What You’ll Do- Define and drive product vision and strategy for DA’s healthcare offerings, with a focus on delivering a seamless and efficient patient journey.
- Act as the voice of the users—Lead deep user research, analyze product data and market trends, and develop actionable insights that guide feature prioritization and strategic investments.
- Develop and maintain a strategic product roadmap for your domain, aligning cross-functionally to drive long-term business value and exceptional user outcomes.
- Lead cross-functional teams—Partner with stakeholders from Engineering, Design, Data, and Business Units to conceptualize, develop, and ship innovative product features.
- Translate complex business needs into product requirements and scalable solutions through clear documentation including product specs, user stories, and release plans.
- Mentor junior PMs and team members, setting high standards for product thinking and execution.
- Champion a frictionless end-to-end patient experience—from onboarding to post-consultation care. Care doesn’t stop at helping people when they are unwell but also encompass prevention and the development of healthy habits.
- Own and optimize funnel conversion, user engagement, and satisfaction (CSAT/NPS).
- Ensure compliance, trust, and accessibility across medical data and identity (KYC) workflows.
- Drive adoption of new healthcare program modules, enhancing Doctor Anywhere’s service offerings.
- Lead the roadmap for customer-support platforms, leveraging AI, automation, and knowledge management to scale resolution and efficiency.
- Collaborate with Customer Support, General Health Services, Data, and Engineering to surface actionable insights and deliver measurable impact.
- Bachelor’s degree in a relevant field (Business, Computer Science, Healthcare, etc.).
- 5+ years of product management experience, including leading cross-functional teams and owning end-to-end product lifecycles.
- Proven track record of shipping impactful consumer-facing products, ideally for mobile apps.
- Deep understanding of data analytics, experimentation (A/B testing), and success metrics to drive growth and adoption.
- Strong grasp of agile development processes; experience working with engineering teams in Scrum environments.
- Excellent communication, stakeholder management, and strategic thinking skills.
- Self-driven with a bias for action, and comfortable navigating ambiguity in a fast-paced environment.
Senior/ Product Manager - Patient Journey & Support
Posted 5 days ago
Job Viewed
Job Description
We are seeking a Senior/ Product Manager to join our Product team to enhance our consumer facing product capabilities serving the needs of the healthcare industry.
What You’ll Do
Define and drive product vision and strategy for DA’s healthcare offerings, with a focus on delivering a seamless and efficient patient journey.
Act as the voice of the users—Lead deep user research, analyze product data and market trends, and develop actionable insights that guide feature prioritization and strategic investments.
Develop and maintain a strategic product roadmap for your domain, aligning cross-functionally to drive long-term business value and exceptional user outcomes.
Lead cross-functional teams—Partner with stakeholders from Engineering, Design, Data, and Business Units to conceptualize, develop, and ship innovative product features.
Translate complex business needs into product requirements and scalable solutions through clear documentation including product specs, user stories, and release plans.
Mentor junior PMs and team members, setting high standards for product thinking and execution.
Domain Focus: Patient Journey & Support
Champion a frictionless end-to-end patient experience—from onboarding to post-consultation care. Care doesn’t stop at helping people when they are unwell but also encompass prevention and the development of healthy habits.
Own and optimize funnel conversion, user engagement, and satisfaction (CSAT/NPS).
Ensure compliance, trust, and accessibility across medical data and identity (KYC) workflows.
Drive adoption of new healthcare program modules, enhancing Doctor Anywhere’s service offerings.
Lead the roadmap for customer-support platforms, leveraging AI, automation, and knowledge management to scale resolution and efficiency.
Collaborate with Customer Support, General Health Services, Data, and Engineering to surface actionable insights and deliver measurable impact.
What You Bring
Bachelor’s degree in a relevant field (Business, Computer Science, Healthcare, etc.).
5+ years of product management experience, including leading cross-functional teams and owning end-to-end product lifecycles.
Proven track record of shipping impactful consumer-facing products, ideally for mobile apps.
Deep understanding of data analytics, experimentation (A/B testing), and success metrics to drive growth and adoption.
Strong grasp of agile development processes; experience working with engineering teams in Scrum environments.
Excellent communication, stakeholder management, and strategic thinking skills.
Self-driven with a bias for action, and comfortable navigating ambiguity in a fast-paced environment.
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