16 Patient Access Technician jobs in Malaysia

Key Responsibilities

• Act as the first point of contact for patients, addressing inquiries, concerns, and service requests.
• Coordinate appointments, follow-up visits, and referrals between patients and healthcare providers.
• Assist patients in understanding their treatment plans, medications, and post-care instructions.
• Maintain accurate and confidential patient records in compliance with healthcare regulations (PDPA).
• Facilitate communication between patients, families, and multidisciplinary healthcare teams.
• Provide administrative support including patient registration, insurance verification, and billing coordination.
• Monitor patient satisfaction and escalate concerns to management when necessary.
• Educate patients on available healthcare programs, wellness initiatives, and support services.
• Ensure all patient interactions reflect empathy, professionalism, and respect.

Qualifications & Skills

• Diploma/Degree in Healthcare Administration, Nursing, or related field (preferred).
• Proven experience in patient services, healthcare coordination, or customer care.
• Strong interpersonal and communication skills with a patient-centric approach.
• Ability to multitask, prioritize, and manage time efficiently.
• Proficiency in medical software, MS Office, and patient management systems.
• Knowledge of healthcare compliance, medical terminology, and insurance procedures (an advantage).
• Fluency in (English / Chinese/ Japanese); additional languages are a plus.

Personal Attributes

• Empathetic, compassionate, and attentive to patient needs.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively in a multidisciplinary team.
• Calm and professional under pressure.

Job Type: Full-time

Pay: RM1, RM2,700.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Subang Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 2 years (Required)

Language:

• Chinese (Required)

Work Location: In person

Job Summary :

1. To carry out basic nursing duties / responsibilities under the direction and supervision of the Staff Nurse and Unit Manager.

2. To assist Unit Manager and Staff Nurse in the tasks required at Ward.

Job Types: Full-time, Permanent

Pay: RM1, RM2,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person

Application Deadline: 10/31/2025

1. Personal Care: Assisting patients with bathing, grooming, dressing, feeding, and toileting.
2. Mobility Assistance: Helping patients move, reposition, and transfer from beds to wheelchairs or other mobile devices.
3. Environmental Maintenance: Keeping patient rooms and surroundings clean, making beds, and ensuring equipment is clean.
4. Monitoring: Taking and recording vital signs such as temperature, pulse, respiration, and weight.
5. Communication: Answering patient call bells and communicating with patients and their families to provide updates and support.
6. Emotional Support: Offering emotional comfort and companionship to patients and their families.

Job Title: Patient Care Assistant

Location: Georgetown

Job Description:

· Assist in overall clinic operations.

· Monitor and record vital signs such as temperature, blood pressure, pulse, and respiration rate.

· Assist doctors and nurses in patient care such as support patient with mobility and transfer.

· Clinic records handling such as registration, appointment, scanning and digitization.

· Maintain cleanliness and hygiene of patient areas, equipment, and supplies.

· Maintain patient confidentiality and adhere to all clinic policies and procedures

· Monitor patient comfort and address any immediate needs or concerns

· Assist nurses in basic clinical procedures and specimen collection when required

Requirement:

· Minimum SPM qualification, diploma or equivalent required

· Prior experience in a hospital, clinic, or elderly care facility is preferred but not mandatory.

· Compassion and empathy

· Basic knowledge of patient care and hygiene practices.

· Able to work shifts, weekends, and public holidays if required.

Job Types: Full-time, Permanent

Pay: RM1, RM2,300.00 per month

Work Location: In person

Job Description:

• Working on 2 shift (7am - 2pm OR 2pm - 9pm) including weekend & Public Holiday (No night shift).
• Working based in ward area (inpatient).
• Flexible to work 6 days in a week with 1 day off.
• Ensure appropriate medication history taking and documentation for inpatient.
• Ensure medications are accurately dispensed to the correct patient.
• Counsel patients on proper drug administration & technique. Provide information and education to patients to ensure safe and appropriate use of medication.
• Check and supply of ward stock, Dangerous Drugs and Psychotropic Substances to internal departments.
• Ensure medications are stored and dispensed appropriately to maintain the efficacy and quality.
• Ensure all medications are managed in accordance with legal and hospital SOP at ward level.

Job Requirement:

• Possess Degree in Pharmacy from a recognized institution.
• Registered Pharmacist with the Pharmacy Board of Malaysia
• Minimum 2-3 years of hospital practice.
• Basic understanding of dosage administration and clinical reasoning in patient's pharmaceutical needs.
• Passionate and possesses the desire to continually improve knowledge & clinical skills.
• Good interpersonal skills and able to work in a multidisciplinary environment.
• Able to work on shift.

Job Responsibilities

• Provide activities which support the daily functions and operations of the clinic.
• Assist trained staff in doing procedure, escort inter department.

Key Roles

• Assist with patient registration and appointment bookings.
• Help in checking temperature, pulse rate, blood pressure, check weight, height and record in charts.
• Escort patient to other department.
• Assist trained staff in dressing and other appropriate procedure.
• Provision of emotional support when necessary.
• Help to clean up equipment as directed and see to the cleanliness and tidiness of the units/wards.
• Assist with safe, prompt interdepartmental transfer of patients.

Requirements

• Minimum SPM
• Experience working in clinics/hospital will be advantage
• Have BLS certificate will be advantage
• Able to work in Melaka

Job Types: Full-time, Permanent

Pay: RM1, RM1,800.00 per month

Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person

Kami sedang mencari Patient Care Concierge yang mesra, profesional, dan proaktif untuk menyertai pasukan kami di Klinik Utama Kota Warisan.

Peranan ini penting dalam memberikan pengalaman terbaik kepada setiap pesakit — daripada saat mereka melangkah masuk ke klinik sehingga selesai rawatan.

Tanggungjawab Utama

• Menyambut pesakit dengan mesra, sopan dan profesional.
• Membuka pintu, membantu pesakit yang menggunakan wheelchair, dan mengiring mereka ke tempat duduk.
• Membantu proses pendaftaran pesakit sekiranya diperlukan.
• Mengurus aliran pesakit ketika waktu sibuk & memastikan ruang menunggu teratur.
• Memberikan maklumat asas kepada pesakit dan mengarahkan mereka ke bilik konsultasi.
• Menawarkan air minuman atau kudap-kudapan ringan jika pesakit menunggu lama.
• Memberi layanan istimewa kepada pesakit VIP/high-profile.
• Membantu staf klinik memastikan proses pesakit berjalan lancar.

Kelayakan & Syarat

• Minimum SPM atau setaraf.
• Pengalaman dalam customer service/hospitality adalah satu kelebihan.
• Mempunyai personaliti mesra, sabar, dan proaktif.
• Berpenampilan kemas dan profesional.
• Boleh berkomunikasi dengan baik dalam Bahasa Melayu & Bahasa Inggeris.
• Mampu bekerja mengikut jadual syif.

Gaji & Faedah

Gaji Asas: RM2,200 – RM2,500 (bergantung pengalaman)

Elaun & Faedah Tambahan:

• Elaun kehadiran/pakaian
• KWSP, SOCSO & EIS
• Rawatan percuma kesihatan di klinik
• Kenaikan gaji tahunan
• Elaun berdasarkan prestasi dan pencapaian KPI

Job Types: Full-time, Permanent

Pay: RM2, RM2,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Sepang: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Adakah anda merancang untuk berkhidmat lebih dari 6 bulan?

Work Location: In person

1. Personal Care: Assisting patients with bathing, grooming, dressing, feeding, and toileting.
2. Mobility Assistance: Helping patients move, reposition, and transfer from beds to wheelchairs or other mobile devices.
3. Environmental Maintenance: Keeping patient rooms and surroundings clean, making beds, and ensuring equipment is clean.
4. Monitoring: Taking and recording vital signs such as temperature, pulse, respiration, and weight.
5. Communication: Answering patient call bells and communicating with patients and their families to provide updates and support.
6. Emotional Support: Offering emotional comfort and companionship to patients and their families.

Overview

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia. Our purpose is to make healthcare more accessible and to connect clients to patients through Distribution, Clinical Reach, Sales & Marketing, Patient Centred Services, and Community Pharmacies across 13 countries in the region.

Zuellig Pharma is a leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region, with strong market positions, broad geographic coverage, and significant potential for continuing growth.

Purpose of the Role: Assist the Country Lead within the Patient Care team to manage daily operations, deliver efficiency, and drive strategic planning, implementation, evaluation, and quality of services. You will optimise and manage with the team to provide an excellent service experience to patients, healthcare professionals (HCPs), and clients. Lead and be responsible for client management, driving client satisfaction and increased loyalty. Set high standards of care to keep clients engaged and satisfied, contributing to improved client survey results and net promoter score. Maintain quick response times and a problem-solving attitude.

What You’ll Do

Operations Management

• Provide leadership, support and guidance to operations staff and monitor performance to ensure measurable outcomes aligned with business objectives.
• Monitor and drive operational efficiency while effectively managing risks and identifying opportunities for continuous improvement.
• Manage operations to ensure timely and successful implementation; set up new programs or projects by mobilising resources and coordinating with the Country Lead and local stakeholders using ZP methodologies and implementation plans.
• Develop a comprehensive coaching and training program for the patient support services team, deliver training modules, and manage training documentation.
• Supervise and lead the Program Executive to maintain service standards of programs.
• Coordinate audits with Quality and Training consultants and review SOPs where relevant.
• Back up other Program Executives to ensure adequate coverage for daily operations.
• Deliver any other duties as assigned by the Country Lead.

Client Program Performance & Analytics

• Develop and maintain Power BI dashboards for each assigned client program.
• Conduct regular data analysis to provide trends and insights into program performance (e.g., enrollment, redemption, purchase).
• Monitor KPIs and highlight variances or underperformance with actionable insights.
• Collaborate with internal teams to interpret data, validate findings, and align on improvement strategies.
• Present insights clearly to internal stakeholders and clients when required.
• Design, manage, and update department-wide performance dashboards using Power BI or similar tools.
• Analyze cross-program trends to identify bottlenecks or improvement areas.
• Work with Program Executives to co-develop solutions or process enhancements based on insights.
• Recommend data-driven strategies to improve program outcomes and departmental efficiency.

Medical Officer’s Responsibilities

• Report medical insights and updates of Patient Care business activities in the local market to the Regional Medical Advisor in a timely manner.
• Conduct structured reviews of program materials to ensure alignment and compliance with Patient Care Medical Guidelines.
• Understand program mechanics and detect potential compliance risks from a medical perspective where applicable.
• Provide preventive measures to mitigate risks identified from medical reviews.

What will make you successful

Must-Have

• Bachelor Degree in Nursing or related medical/science or community nursing/support background is preferred.

Advantage to Have

• Experience in healthcare or medical contact centre support is advantageous.
• Commitment to fostering an inclusive environment where employees can learn, grow, and achieve shared success.
• Support for diversity, equity, and inclusion, ensuring every individual is valued and treated fairly.
• Opportunity to gain comprehensive knowledge and expertise in the dynamic regional healthcare industry.
• Flexibility to balance work and personal life while pursuing career growth opportunities.
• Total Rewards program designed to support overall well-being.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Health Care Provider
• Industries: Hospitals and Health Care

End of posting information.