What Jobs are available for Passenger Service in Malaysia?
Showing 119 Passenger Service jobs in Malaysia
Guest Service Agent
Posted 10 days ago
Job Viewed
Job Description
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organized with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
+ Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BYEN_
**EOE/AA/Disabled/Veterans**
Is this job a match or a miss?
Guest Service Agent
Posted 11 days ago
Job Viewed
Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Guest Service Agent is the first point of contact for guests at an international hotel and plays a vital role in delivering exceptional guest service. This role is responsible for check-in and check-out procedures, handling guest requests and inquiries, and ensuring smooth daily operations at the front desk. The Guest Service Agent represents the hotel brand and must deliver professional, warm, and efficient service to both leisure and business travelers from around the world.
**What will I be doing?**
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:
+ Greet guests with a warm and welcoming attitude upon arrival and throughout their stay.
+ Perform check-in, check-out, and room assignment procedures in accordance with hotel standards.
+ Handle guest inquiries, requests, and complaints promptly and professionally.
+ Provide accurate information about hotel facilities, services, local attractions, and transportation.
+ Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest
+ Manage reservations, cancellations, and modifications using the hotel's Property Management System (PMS).
+ Process payments and maintain accurate records of transactions and guest accounts.
+ Balance cash drawers and prepare shift reports.
+ Coordinate with housekeeping, bell desk, concierge, and other departments to fulfill guest requests.
+ Communicate guest preferences and feedback to relevant departments to enhance the guest experience.
+ Ensure proper handovers between shifts with clear documentation and communication.
+ Uphold brand service standards and guest satisfaction scores.
+ Ensure compliance with hotel policies, procedures, and security protocols.
+ Maintain a polished, professional appearance and behavior at all times.
**What are we looking for?**
A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ High school diploma or equivalent; diploma or degree in Hospitality Management is preferred.
+ Previous experience in a similar role in a hotel or customer service environment is an advantage.
+ Familiarity with international hotel systems (e.g., Opera, Fidelio, OnQ or similar PMS) is highly desirable.
+ Excellent verbal and written communication skills in English; Bahasa Malaysia, and additional languages are a plus.
+ Strong interpersonal skills with a guest-oriented mindset.
+ Ability to remain calm and courteous under pressure.
+ Competency in basic computer applications and reservation systems.
+ Attention to detail, accuracy, and organizational skills.
+ Ability to work flexible hours, including nights, weekends, and holidays.
+ Hospitality Management School graduates are encouraged to apply
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BXHY_
**EOE/AA/Disabled/Veterans**
Is this job a match or a miss?
Agent - Distribution Customer Service
Posted 11 days ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Perform customs data entry / declaration with accurate data from customer invoice with no error.
+ To updates accurate data entry into EDMS system for all incoming & outgoing shipments.
+ According to quantity, description and OSD (Over, Sort & damaged) condition report, any abnormal situation highlight to Supervisor / Distribution Manager.
+ To communicate with overseas offices, local vendors and customers on distribution inquiries and to handle customers complaints.
+ To process shipment using Expeditors Distribution Management System (EDMS) & RF scanning.
+ Monitoring billing - bill it right at first time & timely to customer once activity completion.
+ Backup supervisor to provide Monthly Productivity & billing report to account on the 2nd day of the following month.
+ To assist and manage all features of warehouse operations, trouble shooting, customer service and transportation to support Distribution product and existing customers.
+ Ensure standard of performance meets and exceeds Customers expectations. Lead the respective operations team in meeting the agreed requirement.
+ Adhere and ensure compliance of quality procedures in accordance with Warehouse SOP, OPS and ISO Requirements and standards to meet KPI.
+ To conduct weekly / monthly cycle count and preparing for the inventory count and reconciliation reports.
+ To monitor and ensure all POD delivery documents are retain and returned by the deadline set.
+ Filing in e-doc inclusive invoices, delivery orders, delivery docket, customs forms, Pick List and others.
+ To liaise and report timely to customers on the status of discrepancy found.
+ Work with the sales team to establish operation procedures for new customers. May need to assist in establishing proposals and costing as and when required. Updating customers' requirements into Customer SOP / DLSOP.
+ Achieved 99.99% Inventory Accuracy with NO claims.
+ Possesses Drive and Strive towards achieving Operational Excellence.
+ Always work with Continuous Improvement on mind.
+ Maintain good rapport and working relationships with clients both internal and external.
+ Ready to take up additional responsibilities as and when necessary to meet the needs of department and Branch.
+ Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
+ Preferably has 3 years or more working experience
+ Understanding of transportation documentation and terms is a plus
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Strong desire to learn
+ Good computer skills (Excel, Word, PowerPoint)
+ Fluent in English
Expeditors offers excellent benefits:
+ Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Is this job a match or a miss?
Agent - Transcon Customer Service
Posted 11 days ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth and timely freight process flow.
+ Coordinate and negotiate rates with our contracted vendors in procuring space and services.
+ Ensure accurate and timely client and vendors billing.
+ Ensure accurate and timely data entry into our operating system.
+ Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Understand department process flow, constantly looking for areas of improved efficiency.
+ Ensure all customers standard operating procedures are followed as per the DLSOP.
+ Work with the team on meeting KPI standards, as per the company's procedures.
+ Monitor shipment reports to ensure total customer satisfaction.
+ Daily review operational reports and work with team on updating event codes.
+ Audit files and work with the team on meeting operating process standards.
+ Build and maintaining strong relationships with vendors and customers.
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Is this job a match or a miss?
Customer Service
Posted 11 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Customer Service is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key Responsibilities:**
- Provide administrative support to the Service Desk team
- Receive, validate, and log client requests, ensuring accurate detail capture
- Assist in generating customer reports and maintaining documentation
- Perform other related tasks as assigned
- No shift work required; business hours only
**Knowledge and Attributes:**
- Detail-oriented
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Assist in generating customer reports and maintaining documentation
- Calm and focused under routine tasks
- Reliable and consistent in meeting deadlines
**Academic Qualifications and Certifications:**
- High School Certification (Diploma or Degree is a plus)
**Required experience:**
- Proficient in MS Office applications
- Fresh graduates and candidates with no experience are encouraged to apply
- Excellent English, written and verbal communication skills
- Able to work in Cyberjaya (On-site)
**Good-to-have (not mandatory)**
- Cantonese and Putonghua skills
- Basic knowledge in the technology Industry or Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Is this job a match or a miss?
At Your Service Agent
Posted 6 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia, 93100VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
Lead Agent - Distribution, Customer Service
Posted 23 days ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Major Duties and Responsibilities
+ Daily process and input of all customer orders and distribution accounts.
+ Provide daily operational reports that are accurate and timely.
+ Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
+ Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
+ Rate domestic transportation bills.
+ Trace orders as required and notifies customers of any activity concerning their order.
+ Ensure accurate and timely client and vendors billing.
+ Maintain damage records and backorder logs.
+ Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
+ Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
+ Maintain strong relationships with vendors (trucking companies, and others).
+ Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Monitor workboards to ensure internal KPI's are met e.g. timely data entry
+ Build and maintaining strong relationships with customers.
+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
+ Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
+ Monitor invoicing and BNP report where needed.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Ensure that positive attitude is maintained within the team.
+ Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
+ Be continuously open and positive to implementing new system changes and enhancements with the team.
+ 1 year of industry specific qualification
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Good computer skills (Excel, Word)
+ Fluent in English
Expeditors offers excellent benefits:
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
Is this job a match or a miss?
Be The First To Know
About the latest Passenger service Jobs in Malaysia !
Lead Agent - Transcon, Customer Service
Posted 23 days ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Major Duties and Responsibilities
+ Receive documents
+ Ensure smooth and timely shipment process flow
+ Ensure all customers standard operating procedures are followed as per the SOP
+ Interact with customers in arranging their shipments, meeting customer service standards
+ Ensure accurate and timely data entry into our operating system
+ Monitor shipment reports to ensure total customer satisfaction
+ Monitoring workboards to ensure internal KPI's are met e.g. timely data entry
+ Build and maintaining strong relationships with customers
+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
+ Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
+ Monitor invoicing and BNP report where needed.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
+ Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
+ Be continuously open and positive to implementing new system changes and enhancements with your team
+ 1 year of industry specific qualification
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Good computer skills (Excel, Word)
+ Fluent in English
Expeditors offers excellent benefits:
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
Is this job a match or a miss?
Lead Agent - Ocean Customer Service
Posted 11 days ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Main Responsibilities:
+ Ensure smooth and timely freight process flow.
+ Prepare various documents for international transportation.
+ Ensure accurate and timely client and vendors billing and data entry into our operating system.
+ Interact with our customers in arranging their international export shipments, meeting customer service standards.
+ Understand department process flow, constantly looking for areas to improve efficiency.
+ Ensure all customers standard operating procedures are followed as per Customer SOP.
+ Monitor shipment reports to ensure total customer satisfaction.
Support the Supervisor in the following areas:
+ Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI's are met e.g. timely data entry
+ Build and maintaining strong relationships with customers.
+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
+ Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
+ Monitor invoicing and BNP report where needed.
+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
+ Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
+ Promote productivity tools within the team.
+ Be continuously open and positive to implementing new system changes and enhancements with the team.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Is this job a match or a miss?
Agent - Ocean Export Customer Service
Posted 11 days ago
Job Viewed
Job Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth and timely freight process flow.
+ Ensure accurate and timely data entry into our operating system.
+ Track and trace shipments as required.
+ Utilize Process Monitors and Workflows on daily basis.
+ Ensure timely movement and delivery of freight to customers.
+ Ensure documents are timely sent to customer or broker for customs purposes.
+ Ensure accurate and timely client invoicing.
+ Interact with our customers in arranging their shipments, exceeding customer service expectations.
+ Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
+ Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
+ Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
+ Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
+ Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
+ Ensure all customers' standard operating procedures are followed and updated.
+ Meet KPI standards, as per the company procedures.
+ Overseas communications, timely responses to emails and requests (internal and external).
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus
Is this job a match or a miss?