2,346 Passenger Service jobs in Malaysia

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

To provide customer service support to all customers and endeavor to deliver excellent service and make every encounter with a delightful one for our customers.

• Handle all outbound tasks via phone with utmost professionalism and ensure high quality customer service is provided at all times.
• Update our internal CS Systems with customer information & customer enquiries.
• Provide complete and accurate responses to customers – make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
• Adhere to work schedule as planned.
• Use call center technologies, and ensure that all actions taken to handle customers’ enquiries, problems and complaints are in compliance with the Company’s Standard Operating Procedures and Policies, and to escalate any exceptions to the relevant departments for further advice.
• Keep yourself abreast with all the latest information on the company’s product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that this related information is being communicated to our customers with accuracy, and in a consistent manner.
• Feedback / escalate any urgent / critical issues or problems to management on a timely basis.
• Maintain confidentiality of the organization’s customers and data.
• Maximize opportunities to up-sell or cross-sell company products and services.
• Ensure individual/team KPIs are met/achieved consistently.
• Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.

• Minimum SPM (min pass in Math, BM, Eng) +1 year accumulated fulltime working experience in CS, Sales, Marketing
• Fresh Diploma holders / Fresh grads will also be considered.
• Good communication skills
• Ability to listen, understand questions and provide relevant response
• Ability to articulate / express oneself clearly to get the message across
• Speech is clear and has a good tone of voice
• Language proficiency in English, BM, and Mandarin is an added advantage
• Correct choice of words, i.e. no mixing of languages
• Typing skills – 25wpm
• Basic mathematical computation skills
• Fast learner, able to grasp knowledge on telecommunications services quickly.
• Familiar with PC usage & knows how to navigate around websites/portals.
• Customer Focused
• Has good measure of confidence level
• Good telephone etiquette : polite, uses proper salutation
• Patient and able to work in a high-stress environment, desk-bound job
• Willing to work different shifts (flexi-shift), weekends & public holidays (we do not have fixed shifts)
• Willing to work at odd hours if needed

Salary: RM2,100 - RM2,100 a month

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Description

• Handle all outbound tasks via phone with utmost professionalism and ensure high quality customer service is provided at all times.
• Update our internal CS Systems with customer information & customer enquiries.
• Provide complete and accurate responses to customers –make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
• Adhere to work schedule as planned.
• Use call center technologies, and ensure that all actions taken to handle customers’ enquiries, problems and complaints are in compliance with the Company’s Standard Operating Procedures and Policies, and to escalate any exceptions to the relevant departments for further advice.
• Keep yourself abreast with all the latest information on the company’s product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that this related information is being communicated to our customers with accuracy, and in a consistent manner.
• Feedback / escalate any urgent / critical issues or problems to management on a timely basis.
• Maintain confidentiality of the organization’s customers and data.
• Maximize opportunities to up-sell or cross-sell company products and services.
• Ensure individual/team KPIs are met/achieved consistently.
• Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.
  
  

• Minimum SPM (min pass in Math, BM, Eng) + 1 year accumulated fulltime working experience in CS, Sales, Marketing.
• Fresh Diploma holders / Fresh grads will also be considered.
• Good communication skills
• Ability to listen, understand questions and provide relevant response
• Ability to articulate / express oneself clearly to get the message across
• Speech is clear + good tone of voice
• Language proficiency in English, BM, and able to speak Mandarin is an added advantage
• Good English grammar, standard + proper BM.
• Proper pronunciation
• Correct choice of words, i.e. no mixing of languages
• Basic mathematical computation skills
• Fast learner, able to grasp knowledge on telecommunications services quickly.
• Familiar with PC usage & knows how to navigate around websites/portals.
• Customer Focused.
• Has good measure of confidence level – i.e. not easily intimidated by irate customers, not timid
• Good telephone etiquette : polite, uses proper salutation
• Patient & able to work in a high-stress environment & desk-bound job
• Willing to work different shifts.
• Willing to work at odd hours if needed
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Truck Transportation

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Overview

ByteDance Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Senior Customer Service Agent- CapCut

ByteDance Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.

• Resolve customer problems and complaints, finding suitable solutions to improve customer satisfaction
• Work on CapCut's Global Privacy service handling privacy-related queries from our users, effectively identifying and resolving problems and issues related to user escalated privacy concerns
• Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations
• Work cross-functionally across the organization to solve problems

Minimum Qualifications

• 2+ years of experience with customer service, customer support experience in a fast-paced and specialized environment with a keen eye for detail
• Possesses strong learning ability, cross-department communication and collaboration skills
• Familiar with office software such as Excel, Word, etc. With data processing experience and other data analysis capabilities are required
• Good communication and listening skills, able to abstract problems and find solutions proactively
• BA/BS degree or equivalent practical experience
• Professional fluency in English (written and verbal)

Preferred Qualifications

• Understanding of data protection laws, possesses an ability to judge risk and impact from a privacy and data protection perspective

CapCut is an all-in-one video editing app that empowers creators to express themselves and transform videos into creative masterpieces. In addition to its basic features, CapCut offers free advanced features, including keyframe animation, smooth slow-motion effects, chroma key, Picture-in-Picture (PIP), and stabilization to help you capture and snip moments.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Crypto Jobs

Binance – The global leader in cryptocurrency and blockchain solutions with over 250 million users across 100+ countries.

• Full-Time
• Remote (must have reliable internet)
• Serve as the frontline support for Binance’s P2P (peer-to-peer) merchant operations.
• Handle inbound inquiries via chat, email, and calls .
• Proactively resolve issues, providing clear and accurate responses to customers.
• Escalate complex problems to team leaders or other departments when needed.
• Stay updated with internal guidelines, product changes, and market developments .
• Maintain high-quality standards and follow defined schedules and shifts .
• Contribute to the preparation and optimization of other support processes.
• Collaborate with internal teams and demonstrate a strong team-player mindset .
• 2–3 years of frontline customer support experience, ideally in financial services , tech , or fintech .
• Strong problem-solving mindset with a commitment to delivering top-tier customer experiences.
• Ability to work well under pressure in fast-paced, shifting environments .
• Fluent in English (both written and spoken); additional languages are a plus.
• Capable of multitasking and time management .
• Must have stable internet (minimum 5 Mbps broadband).
• Flexibility to work night shifts, weekends, and public holidays .
• Bonus: Familiarity with P2P crypto trading , blockchain , or being an existing Binance P2P user.

You are a customer-first professional with solid communication skills, tech-savvy with interest in fintech/crypto, and resilient enough to thrive in shift-based remote work . You’re comfortable working autonomously and collaborating globally in a dynamic environment.

• Help shape the future of blockchain finance.
• Collaborate with global experts in a flat, fast-moving organization.
• Autonomy over impactful work and access to career development .
• Work remotely with competitive compensation and global exposure.
• Be part of a culture that values learning, performance, and innovation .

Customer Service Agent - Insurance, Loan and Financing Operations

Monee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Conduct attestation procedure on all users seeking for loan and financing services on the Shopee platform.
• Process loan and financing product contracts on the LHDN (Inland Revenue Board) STAMPS portal to ensure timely and accurate stamping of all contracts. This includes verifying the authenticity of the users’ personal information on loan application, tabulating contract & stamping details on a daily basis, and ensuring the precision of all submitted contracts on behalf of users.
• Liaise with payments team to initiate payments on the LHDN STAMPS portal to ensure payments are made in a timely manner.
• Consolidate stamped contracts along with the corresponding stamp duty certification on the admin portal, thereby ensuring that users have convenient access to their signed contracts.
• Apply people skills to successfully request for necessary documents from customers to facilitate insurance policies issuance.
• Carefully review documents submitted by customers to verify accuracy and completeness, enabling policy activation.
• Liaise with insurance providers to follow up on pending or escalated cases and ensure timely processing.
• Respond to customer inquiries and complaints via email and ensure that all customer issues are resolved in a timely and satisfactory manner.
• Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction.
• Stay updated on industry regulations, trends, and best practices related to insurance, financing, loans and customer service.
• Contribute to process improvement initiatives to enhance efficiency and customer satisfaction.

• Bachelor's degree in a related field or equivalent work experience.
• Prior experience working in a similar role, preferably in a financial institution or a regulatory environment.
• Strong knowledge of contract stamping and attestation procedures, including verification, validation, and documentation processes.
• Strong analytical and problem-solving abilities to identify discrepancies, assess risks, and propose appropriate solutions or actions.
• Effective time management skills to prioritize tasks, meet deadlines, and handle multiple projects simultaneously while maintaining accuracy and quality.
• High level of accuracy and attention to detail in all communications and documentation.
• Proficiency in using computer systems, software, and tools relevant to contract stamping and attestation processes, such as document management systems, spreadsheets, and databases.
• Familiarity with customer service software and tools, such as Zendesk or Salesforce, is preferred.
• Strong commitment to providing excellent customer service and enhancing the overall customer experience.
• Availability to work flexible hours, including evenings and weekends, as required.

Join to apply for the Customer Service Transaction Agent (Mandarin Speaker) role at Keysight Technologies

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, testing, manufacturing, and optimization. Our approximately 15,000 employees create solutions across communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of technological advancement and a passion for solving challenging problems with industry-first solutions. We believe that fostering a sense of belonging enhances creativity, innovation, and career growth.

This role is a contract position with the possibility of conversion at management's discretion.

Responsibilities

• Provide customer service and manage activities related to the quote-to-cash process, including quotes, orders, and invoicing. Manage order entry and processing from the system/transaction perspective.
• Send order acknowledgements and updates to customers.
• Follow policies and procedures to generate quotes and log calls within the Service Level Agreement.
• Manage service order review and closure effectively.
• Trigger customer billings timely and in accordance with policies, including e-invoicing and portal usage.
• Perform thorough error correction to clear stuck orders.
• File related quote and order documentation following document retention guidelines.
• Serve as the point of contact for Service Delivery, FC, Field, and other internal contacts for information, updates, and issue resolution.
• Maintain good working relationships and communicate promptly with cross-functional partners, demonstrating ownership of required actions.
• Use F9 templates for external communication; engage FC for voice interactions or customized communication with customers.
• Apply knowledge and select appropriate methods and processes for broad and complex assignments.
• Consult with internal resources to support customer inquiries and proactively resolve issues or escalations.
• Understand key processes in SOM areas; contribute to continuous improvement initiatives to streamline processes and enhance productivity and customer experience.
• Deliver quality services with integrity at all times.

Qualifications

• Bachelor's Degree or equivalent; no prior customer service experience required.
• Ability to communicate, read, and write in English and Mandarin to serve the Greater China market.
• Capability to handle multiple tasks and responsibilities.

Careers Privacy Statement. Keysight is an Equal Opportunity Employer.

• Not Applicable

• Full-time

• Customer Service

• Appliances, Electrical, and Electronics Manufacturing

Job Description - Guest Service Agent (HOT0BEF6)

Job Description

Guest Service Agent (Job Number: HOT0BEF6 )

Work Locations : DoubleTree by Hilton Hotel Kuala Lumpur The Intermark 348 Jalan Tun Razak Kuala Lumpur 50400

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services.

What will I be doing?

As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.

• Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.

• Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.

• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.

• Assist guests with check-out payments or charges, accepting and recording vouchers, credits,traveller’schecks and other forms of payment, converting foreign currency at current posted rates.

• Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.

• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.

• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.

• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.

• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.

• Listen and extend assistancein order toresolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.

• Remain calm and alert especially during emergency situations and heavy hotel activity.

• Plan and implement detailed steps by using experienced judgment and discretion.

• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.

• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.

• Take on an active role in the Executive Floor team, ensuring effective communication and working as a teamin order toreach goals and targets.

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.

• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, HiltonHonoursand Frequent Flyer numbers enquired about, and method of payment is secured.

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.

• Follow-up with all guests to ensure satisfaction with problem resolution.

• Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.

• Ensure that VIP guests are treated personally and recognized as an individual.

• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.

• Promote HiltonHonoursand its associated benefits to guests who are not already enrolled in the program, ensuring that existing HiltonHonoursmembers receive personal and professional service that recognizes them as important guests and that their benefits are received.

• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.

• Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.

• Apply Hilton brand standards ineach and everyaction, acting as a role model and example of how the standards should be carried out in a practical setting.

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.

• Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel.

• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT.

• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.

• Ensure that the Guest Service Manager is kept aware and up to date with operational issues.

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.

• Attend daily briefings, shift handovers, meetings and read the logbookon a daily basis.

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.

• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.

• Ensure that the front desk stock is managed and not wasted, maintaining costs where able.

• Keep up to date and aware of competitor activitiesin order tobe well informed.

• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.

• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.

• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.

• Provide safety deposit boxes to guests, ensuring that guests’ valuablesare safe and secure at all times.

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.

• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.

• Attempt to communicate with guests in guests’ native language, if applicable.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude,behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.

• Able to read, listen, and communicate effectively in English and Bahasa Malaysia, both verbally and in writing to meet business needs.

• Able to access and accurately input information using a moderately complex computer system.

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Good interpersonal skills to provide overall guest satisfaction.

• Able to work under pressure and deal with stressful situations during busy periods.

• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisuretravellersthe finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!

Job : Guest Services, Operations, and Front Office

Mercure Hotels Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Mercure Hotels Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Company Description

Company Description

Mercure Kuala Lumpur Trion, tallest hotel building in South East Asia, is strategically located at , an exciting mixed development with an urbanite attitude that radiates life, energy and endless opportunities. Featuring 228 impressive and tastefully designed rooms and suites on level 38 and upwards, with amazing view of Kuala Lumpur’s iconic skyline from the rooms.

Job Description

• Assist guests with check in and checkout, as well as other cashiering duties.
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary.
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
• Liaise closely with other relevant departments to ensure that guests requests and needs are met.
• Update and maintain repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
• Handle guests’ complaints and comments tactfully and efficiently.
• Handling guests’ mails, messages, and answering of phone calls.
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
• Be vigilant in regard to in-house credit matters and act upon any discrepancies.
• Alert Security or Duty Manager of suspicious looking person(s) / articles.
  
  

• Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Hospitality

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