4,324 Passenger Service jobs in Malaysia

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.

9. Respond to customer inquiries via email in a timely and professional manner

10. Working Location: Petaling Jaya

11. Basic Salary: RM2400- RM3000 (Negotiable)
12. Language Allowance: RM 500 (mandarin speaker only)
13. KPI Allowance: RM quarterly - based on performance)
14. Working Days: Monday – Sunday (5 working days & 2 rotational off days )
15. Working Hours: (7.30AM - 4:30AM, 1.30PM PM, 10.15PM - 7.45AM)

amIT Global Solutions is hiring a Full time Customer Service Agent role in Cyberjaya, Selangor. Apply now to be part of our team.

Job summary:

• Flexible hours available
• No experience required for this role
• Expected salary: RM3,000 - RM4,000 per month

Role : Customer Service Support (Cantonese Speaker)

1. Reviewing and assessing applications (Packaged Plan Renewal) and movements for completeness, accuracy, and eligibility based on system and proposal guidelines.

2. Coordinate with senior staff to clarify details and resolve discrepancies

3. Performing timely data input and uploading required documentation to internal systems and portals.

4. Escalating complex or exceptional cases to senior advisors or supervisors as needed

5. Ensuring all activities comply with policy terms, internal guidelines, and regulatory requirements

Job Description

• Conduct attestation procedure on all users seeking for loan and financing services on the Shopee platform.
• Process loan and financing product contracts on the LHDN (Inland Revenue Board) STAMPS portal to ensure timely and accurate stamping of all contracts. This includes verifying the authenticity of the users' personal information on loan application, tabulating contract & stamping details on a daily basis, and ensuring the precision of all submitted contracts on behalf of users.
• Liaise with payments team to initiate payments on the LHDN STAMPS portal to ensure payments are made in a timely manner
• Consolidate stamped contracts along with the corresponding stamp duty certification on the admin portal, thereby ensuring that users have convenient access to their signed contracts.
• Apply people skills to successfully request for necessary documents from customers to facilitate insurance policies issuance.
• Carefully review documents submitted by customers to verify accuracy and completeness, enabling policy activation.
• Liaise with insurance providers to follow up on pending or escalated cases and ensure timely processing.
• Respond to customer inquiries and complaints via email and ensure that all customer issues are resolved in a timely and satisfactory manner.
• Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction.
• Stay updated on industry regulations, trends, and best practices related to insurance, financing, loans and customer service.
• Contribute to process improvement initiatives to enhance efficiency and customer satisfaction.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• Prior experience working in a similar role, preferably in a financial institution or a regulatory environment.
• Strong knowledge of contract stamping and attestation procedures, including verification, validation, and documentation processes.
• Strong analytical and problem-solving abilities to identify discrepancies, assess risks, and propose appropriate solutions or actions.
• Effective time management skills to prioritize tasks, meet deadlines, and handle multiple projects simultaneously while maintaining accuracy and quality.
• High level of accuracy and attention to detail in all communications and documentation.
• Proficiency in using computer systems, software, and tools relevant to contract stamping and attestation processes, such as document management systems, spreadsheets, and databases.
• Familiarity with customer service software and tools, such as Zendesk or Salesforce, is preferred.
• Strong commitment to providing excellent customer service and enhancing the overall customer experience.
• Availability to work flexible hours, including evenings and weekends, as required.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

Job Description

• Handle all outbound tasks via phone with utmost professionalism and ensure high quality customer service is provided at all times.
• Update our internal CS Systems with customer information & customer enquiries.
• Provide complete and accurate responses to customers –make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
• Adhere to work schedule as planned.
• Use call center technologies, and ensure that all actions taken to handle customers' enquiries, problems and complaints are in compliance with the Company's Standard Operating Procedures and Policies, and to escalate any exceptions to the relevant departments for further advice.
• Keep yourself abreast with all the latest information on the company's product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that this related information is being communicated to our customers with accuracy, and in a consistent manner.
• Feedback / escalate any urgent / critical issues or problems to management on a timely basis.
• Maintain confidentiality of the organization's customers and data.
• Maximize opportunities to up-sell or cross-sell company products and services.
• Ensure individual/team KPIs are met/achieved consistently.
• Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.

Requirements

• Minimum SPM (min pass in Math, BM, Eng) + 1 year accumulated fulltime working experience in CS, Sales, Marketing.
• Fresh Diploma holders / Fresh grads will also be considered.
• Good communication skills
• Ability to listen, understand questions and provide relevant response
• Ability to articulate / express oneself clearly to get the message across
• Speech is clear + good tone of voice
• Language proficiency in English, BM, and able to speak Mandarin is an added advantage
• Good English grammar, standard + proper BM.
• Proper pronunciation
• Correct choice of words, i.e. no mixing of languages
• Basic mathematical computation skills
• Fast learner, able to grasp knowledge on telecommunications services quickly.
• Familiar with PC usage & knows how to navigate around websites/portals.
• Customer Focused.
• Has good measure of confidence level – i.e. not easily intimidated by irate customers, not timid
• Good telephone etiquette : polite, uses proper salutation
• Patient & able to work in a high-stress environment & desk-bound job
• Willing to work different shifts.
• Willing to work at odd hours if needed

RM2,000 - RM2,100 a month

Submit a job application

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the "Notice") and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the "Company") for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

Job Description

• Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
• Provide accurate information to customers about products, services, policies, and procedures.
• Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction.
• Identify trends and patterns in customer inquiries and complaints, and provide feedback to cross-functional teams to help improve products, services, and processes.
• Meet or exceed established performance metrics, including customer satisfaction, first contact resolution, and response time.
• Maintain accurate and complete customer records and logs.
• Stay up-to-date with product and service knowledge, and participate in training and development activities as required.
• Handle other tasks and responsibilities as assigned by the supervisor.

Requirements

• High school diploma or equivalent.
• 1+ years of experience in customer service, preferably in a contact center environment.
• Strong communication skills, with the ability to communicate effectively via phone, email, and chat.
• Strong customer service skills, with a proven ability to resolve customer issues in a timely and satisfactory manner.
• Excellent problem-solving and critical-thinking skills, with a demonstrated ability to identify customer needs and provide effective solutions.
• Ability to work independently and as part of a team.
• Familiarity with customer service software and tools, such as Zendesk or Salesforce, is preferred.
• Availability to work flexible hours, including evenings and weekends, as required.

Primiertel Sdn Bhd is hiring a Full time Customer Service Agent role in Inanam, Sabah. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon, Evening
• Tuesday: Morning, Afternoon, Evening
• Wednesday: Morning, Afternoon, Evening
• Thursday: Morning, Afternoon, Evening
• Friday: Morning, Afternoon, Evening
• Saturday: Morning, Afternoon, Evening
• Sunday: Morning, Afternoon, Evening
• Expected salary: RM1,700 - RM3,500 per month

Job Description:

Foundever is looking for a talented and motivated Customer Service Agent to join our dynamic team. As a customer service agent, you will be the first point of contact for our diverse clients, providing exceptional service in Mandarin, Cantonese and English.

This is an exciting opportunity for someone who is passionate about helping others and fluent in Mandarin, Cantonese and English, both in speaking and typing. Your skills will help us maintain high standards of service while supporting customers with their inquiries and concerns.

Responsibilities:

• Provide exceptional customer support in Mandarin, Cantonese and English, addressing customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely and professional manner.
• Maintain a positive attitude while interacting with customers.
• Ensure customer satisfaction by providing accurate information and solutions.
• Follow company procedures and policies to ensure high-quality service.

Requirements:

• Fluent in Mandarin, Cantonese and English (speaking and typing).
• We welcome fresh graduates and experience candidates
• Strong communication skills, both verbal and written.
• Excellent problem-solving skills and the ability to handle difficult situations with professionalism.
• A passion for helping others and delivering exceptional customer service.

Benefits:

• Comprehensive Training: Perfect for both fresh graduates and experienced professionals.
• Comprehensive Health & Life Insurance: Your well-being matters to us.
• Convenient Location: Just a short walk from LRT & MRT Ampang Park.
• 13th month bonus provided

Super Hero Enterprise is hiring a jobs.jobType.full_time Customer Service Agent role in Seksyen 13, Selangor. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon, Evening
• Tuesday: Morning, Afternoon, Evening
• Wednesday: Morning, Afternoon, Evening
• Thursday: Morning, Afternoon, Evening
• Friday: Morning, Afternoon, Evening
• Saturday: Morning, Afternoon, Evening
• Sunday: Morning, Afternoon, Evening

Game Customer Service Representative (WFH – Work From Home Basis)
Job responsibilities:
1. Respond promptly and professionally to players' inquiries and provide
accurate information regarding features, , and technical issues.
2. Assist players in troubleshooting and resolving, including difficulties,
account issues, and payment inquiries.
3. Provide guidance and support to players on rules, strategies, and promotions.
4. Document and track player interactions and issues using our designated
customer support tool.
5. Collaborate with other teams, including the development and quality assurance
teams, to escalate and resolve complex player issues.
6. Proactively monitor player feedback and identify trends or recurring issues
to inform product improvements and updates.
7. Maintain a high level of product knowledge and stay up-to-date with updates,
new features, and promotions.
8. Contribute to developing and improving customer support processes and
resources.
 
Requirements:
1. Previous experience in a customer service role
2. Excellent writing and verbal communication skills in English.
3. Strong problem-solving skills and the ability to think critically in a
fast-paced environment.
4. Empathy and patience when dealing with player concerns or frustrations.
5. Basic technical knowledge and proficiency in using customer support tools and
software.
6. Ability to work independently and collaboratively as part of a team.
7. Flexibility to work shifts, including weekends and holidays, is required as a
night shift agent of 24/7 support.

About the role

We are looking for a dedicated and passionate Customer Service Agent(Mandarin Speaker) to join our dynamic team at TRANSCOSMOS (MALAYSIA) SDN. BHD.'. As a Customer Service Agent, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction. This is a full-time position based in Kuala Lumpur.

What you'll be doing

• Delivering excellent customer service to customer via phone (inbound). This may be extended to other channels (email, live chat, social media) based on your skills.
• Answering questions about products, services, or company policies.
• Providing accurate information on products and services to customer.
• Ensuring performance aligns with company goals and expectations.
• Maintaining high degree of integrity and confidentiality – keeping customers' information confidential at all times.

What we're looking for

• Must possess at least an SPM, Diploma, Bachelor's Degree or higher, in any fields/
• 1 years' customer service experience
• Ability to read and write in simplified mandarin are compulsory.
• Good command in English & Chinese in both spoken and written.
• Proper phone etiquette with excellent interpersonal and active listening skills
• Resourceful, proactive and able to work independently
• Fast learner and good problem solving skills
• Ready to work in shift rotations (AM/PM/Midnight shifts)
• Able to work on public holidays and weekends

What we offer

At TRANSCOSMOS (MALAYSIA) SDN. BHD.', we are committed to providing a supportive and rewarding work environment. We offer competitive salaries, comprehensive benefits, and opportunities for career growth and development. Our company culture values teamwork, innovation, and a healthy work-life balance.

About us

TRANSCOSMOS (MALAYSIA) SDN. BHD.' is a leading provider of outsourcing services, with a focus on delivering exceptional customer experiences. We have a strong presence in the Call Centre and Customer Service industry, and are dedicated to helping our clients achieve their business goals. Join our team and be a part of our continued success.

Apply now for this exciting opportunity to become a Customer Service Agent at TRANSCOSMOS (MALAYSIA) SDN. BHD.'.