474 Passenger Service jobs in Malaysia

George Town, Cayman Islands | Posted on 29/07/2025

The Customer ServiceAgent – Sir Turtle Lounge will report to the Manager, Gate Operations and willbe responsible for greeting and introducing guests to all aspects of the SirTurtle Club product, advising of all available services and offering assistancewhere required to maintain customer loyalty.

Summary of Key Responsibilities:

Provide friendly and professional service toguests
Must be well-groomed in appearance and adhere to uniformappearance standards

Keep all customers in the lounge informed regarding their flightdeparture and any otherinformation pertaining to theirflight
Perform boarding and gate duties, such as checking flight tickets,assisting and directing passengers and makingannouncements
Greet customers as they enter the lounge and introduce them to allaspects of the lounge product

Assist with expeditious and accurate completionof all reports and statistical data, and recording inwards goods and confirmation of invoices

Liaise with service providers, overseeing catering and cleaning

Remain visible throughout the lounge with an approachable look andstance at all times.
Adhere to prescribed safety and security procedures

Requirements

Qualifications, Skills& Experience:

• High school diploma orequivalent with O’ level passes in Math, Geography and English
  
• Possess exceptional interpersonal skills
  
• Ability to work as part of a team andindependently
  
• Commitment to promote airline operationalefficiency to Cayman Airways Ltd., and contracted airlines
  
• Must be able to multi-task effectively
  
• Must be computer literate and type atleast 25 WPM required
  
• Ability to learn and operate acomputerized reservation system
  
• Excellent verbal and writtencommunication skills
  
• Must be customer-oriented and committedto delivering a consistently high level of customer service at all times
  

§ Ability to speak a foreign language (preferably Spanish)

Special Conditions:

§ Must be able to work early mornings, nights, weekends, public holidaysand overtime

Cayman Airway s offers an excellentcompensation package

Thedeadline for receipt of applications is 15 th August 2025

Late and incomplete applicationswill not be accepted

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Customer Service Agent – Lead Logistics Provider (LLP) page is loadedCustomer Service Agent – Lead Logistics Provider (LLP) Apply locations MYPJA01 - Petaling Jaya - Level 13A, Imazium, No. 8, Jalan SS 21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor time type Full time posted on Posted 30+ Days Ago job requisition id R120717 This role is to provide consistent, high-quality customer service for 4PL Customers by managing other 3PL Service providers to deliver shipments successfully. The Customer Service Agent is expected to be the first point of contact for the designated customers and external 3PL parties. This includes proactively monitoring and managing end-to-end shipments, ensuring the quality of documents, delivering assigned KPIs and managing customers’ expectations.

• Ensure all activities are conducted in compliance with customer SOP.
• Work closely with customers, 3PL, and internal stakeholders to ensure smooth execution of the end-to-end shipments.
• Take ownership of the customer issues and solve them urgently and responsibly.
• Build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
• Manage/improve day-to-day process interaction with customers by leveraging detailed customer knowledge.
• Coordinating shipment operations with stakeholders in time to make the shipment depart/arrive according to the customer's expectation.
• Be fully responsible for customer satisfaction.
• Look for improvements in ways of working and drive for service delivery excellence.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

About Us

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.

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Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Perform customs data entry / declaration with accurate data from customer invoice with no error.
• Update accurate data entry into EDMS system for all incoming & outgoing shipments.
• Highlight any abnormal situations to Supervisor / Distribution Manager according to quantity, description, and OSD (Over, Sort & Damaged) condition report.
• Communicate with overseas offices, local vendors, and customers on distribution inquiries and handle customer complaints.
• Process shipments using Expeditors Distribution Management System (EDMS) & RF scanning.
• Monitor billing to ensure it is correct the first time and timely for customers upon activity completion.
• Backup supervisor to provide Monthly Productivity & billing reports to account on the 2nd day of the following month.
• Assist and manage all features of warehouse operations, troubleshooting, customer service, and transportation to support Distribution products and existing customers.
• Ensure the standard of performance meets and exceeds customer expectations. Lead the respective operations team in meeting the agreed requirements.
• Adhere to and ensure compliance with quality procedures in accordance with Warehouse SOP, OPS, and ISO Requirements and standards to meet KPI.
• Conduct weekly/monthly cycle counts and prepare inventory count and reconciliation reports.
• Monitor and ensure all POD delivery documents are retained and returned by the deadline set.
• File e-documents including invoices, delivery orders, delivery dockets, customs forms, Pick Lists, and others.
• Liaise and report timely to customers on the status of discrepancies found.
• Work with the sales team to establish operation procedures for new customers. May need to assist in establishing proposals and costing as required. Update customers’ requirements into Customer SOP / DLSOP.
• Achieve 99.99% Inventory Accuracy with NO claims.
• Possess drive and strive towards achieving Operational Excellence.
• Always work with Continuous Improvement in mind.
• Maintain good rapport and working relationships with clients both internal and external.
• Be ready to take up additional responsibilities as necessary to meet the needs of the department and Branch.

Qualifications

• Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, in any field.
• Preferably has 3 years or more working experience.
• Understanding of transportation documentation and terms is a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active with strong organizational skills.
• Strong desire to learn.
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English.

Additional Information

Expeditors offers excellent benefits:

• Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

#J-18808-Ljbffr

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Ensure smooth and timely freight process flow.
• Coordinate and negotiate rates with our contracted vendors in procuring space and services.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Work with the team on meeting KPI standards, as per the company’s procedures.
• Monitor shipment reports to ensure total customer satisfaction.
• Daily review operational reports and work with team on updating event codes.
• Audit files and work with the team on meeting operating process standards.
• Build and maintain strong relationships with vendors and customers.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
• Take up additional tasks and responsibilities as and when required to meet the Department’s needs.

Qualifications

• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 1 to 2 years of related working experience in a similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encouraged to apply.

Additional Information

Expeditors offers excellent benefits:

• Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

#J-18808-Ljbffr

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Perform customs data entry / declaration with accurate data from customer invoice with no error.
+ To updates accurate data entry into EDMS system for all incoming & outgoing shipments.
+ According to quantity, description and OSD (Over, Sort & damaged) condition report, any abnormal situation highlight to Supervisor / Distribution Manager.
+ To communicate with overseas offices, local vendors and customers on distribution inquiries and to handle customers complaints.
+ To process shipment using Expeditors Distribution Management System (EDMS) & RF scanning.
+ Monitoring billing - bill it right at first time & timely to customer once activity completion.
+ Backup supervisor to provide Monthly Productivity & billing report to account on the 2nd day of the following month.
+ To assist and manage all features of warehouse operations, trouble shooting, customer service and transportation to support Distribution product and existing customers.
+ Ensure standard of performance meets and exceeds Customers expectations. Lead the respective operations team in meeting the agreed requirement.
+ Adhere and ensure compliance of quality procedures in accordance with Warehouse SOP, OPS and ISO Requirements and standards to meet KPI.
+ To conduct weekly / monthly cycle count and preparing for the inventory count and reconciliation reports.
+ To monitor and ensure all POD delivery documents are retain and returned by the deadline set.
+ Filing in e-doc inclusive invoices, delivery orders, delivery docket, customs forms, Pick List and others.
+ To liaise and report timely to customers on the status of discrepancy found.
+ Work with the sales team to establish operation procedures for new customers. May need to assist in establishing proposals and costing as and when required. Updating customers' requirements into Customer SOP / DLSOP.
+ Achieved 99.99% Inventory Accuracy with NO claims.
+ Possesses Drive and Strive towards achieving Operational Excellence.
+ Always work with Continuous Improvement on mind.
+ Maintain good rapport and working relationships with clients both internal and external.
+ Ready to take up additional responsibilities as and when necessary to meet the needs of department and Branch.
+ Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
+ Preferably has 3 years or more working experience
+ Understanding of transportation documentation and terms is a plus
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
+ Pro-active, strong organizational skills
+ Strong desire to learn
+ Good computer skills (Excel, Word, PowerPoint)
+ Fluent in English
Expeditors offers excellent benefits:
+ Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Ensure smooth and timely freight process flow.
+ Coordinate and negotiate rates with our contracted vendors in procuring space and services.
+ Ensure accurate and timely client and vendors billing.
+ Ensure accurate and timely data entry into our operating system.
+ Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
+ Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
+ Understand department process flow, constantly looking for areas of improved efficiency.
+ Ensure all customers standard operating procedures are followed as per the DLSOP.
+ Work with the team on meeting KPI standards, as per the company's procedures.
+ Monitor shipment reports to ensure total customer satisfaction.
+ Daily review operational reports and work with team on updating event codes.
+ Audit files and work with the team on meeting operating process standards.
+ Build and maintaining strong relationships with vendors and customers.
+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
+ To take up additional tasks and responsibilities as and when required to meet the Department's needs.
+ Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Understanding of transportation documentation and terms is a plus.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
+ Pro-active, strong organizational skills.
+ Strong desire to learn.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing:

• Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice,
• Liaising with both internal & external stakeholders e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
• Maintaining a working knowledge of company products to effectively communicate with customers.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Escalate any queries or unresolved issues to Level 2/Supervisors as advised by the operations management, which cannot be completed within the agreed procedures.

What We Look For In You:

• A Diploma in finance, customer service, or a related field.
• At least 2 years of experience in customer service, or a similar role.
• Excellent command of spoken and written English with multi-language skills would be a plus.
• Ability to work independently in a fast-paced environment.
• Willingly to work according to given schedule to support 24x7 operations.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passion to find the right solution for the Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
• Excellent time management: ability to multi-task to solve the issue for Customers, while managing time.
• Quick learner: ability to ramp up quickly on latest product/process updates and act on feedback constructively.

Nice to Haves:

• Working knowledge of CRM tools, such as Zendesk.
• Familiar with crypto/finance-technology industry
• Experience working with teams across global offices and time zones.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.
• Call center customer service-related work

Why Join Us?

• Competitive remuneration package (Basic Salary +Yearly Bonus)
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. You will handle all guest enquiries, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organized with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
+ Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BN9V_
**EOE/AA/Disabled/Veterans**