784 Parts Advisor jobs in Malaysia

Esri Malaysia is a multi‐national organization specializing in enterprise software solution for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition, globally proven solution and industry expertise in Malaysia, South Asia and USA. We have largest market share and business growth is promising. Existing pool of resources can provide high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia.

As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in!

About the Role

What you'll do:

• Provide advice on GIS strategies, architecture, product selection and release planning.
• Work alongside customers to define and implement their GIS strategic plans, ensuring ArcGIS is leveraged effectively to achieve their goals.
• Preparing for and participating in annual account reviews/roadmap planning.
• Prepare and review the technical workplan that covers the overall vision, objective and requirements, target activities and program allocations on-going with key organizational stakeholders.
• Provide technical guidance and technology update on the ArcGIS platform, including ArcGIS Enterprise, ArcGIS Pro, and relevant extensions, tailored to customer needs.
• Collaborate with customers to develop and implement optimal GIS strategies that align with customer mission objectives.
• Share best practices for ArcGIS implementation, drawing on your experience and knowledge of successful deployments.

About You

We believe that to be successful in this role you will need:

• Bachelor's or Master's degree in GIS, Geography, Computer Science, or a related field.
• Extensive experience – 6 years working with IT, Computer Science or Esri technology, including ArcGIS platform, ArcGIS Online, ArcGIS Enterprise, and related products.
• Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Proven experience in strategic planning, architecture design, and project management.
• Strong foundation in GIS/Enterprises concepts, principles, and best practices.
• Excellent analytical and problem-solving skills to address complex customer challenges.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.
• Strong teamwork and collaboration skills to foster productive relationships with customers and internal teams.

Why Esri Malaysia

At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

• Empowered Flexibility: We offer flexible work arrangements to promote work-life balance. New employees are required to attend their local office full-time for the first three months to ensure a comprehensive onboarding experience before agreeing to a hybrid model.
• Investment in your Growth :Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
• Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
• Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Mobile Phone Allowance, Medical & Insurance, Yearly Salary Increment, Referral Spotter Fees, Staff Awards, Engaging Events, and much more.
• Performance Recognition: Enjoy a financially rewarding profit-sharing bonus.

For further details or if you have any questions, please contact our Talent Acquisition team by mail at (Fadhillah).

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

#J-18808-Ljbffr

Esri Malaysia is a multi‐national organization specializing in enterprise software solution for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition, globally proven solution and industry expertise in Malaysia, South Asia and USA. We have largest market share and business growth is promising. Existing pool of resources can provide high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia.

As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in!

About the Role

What you'll do:

• Provide advice on GIS strategies, architecture, product selection and release planning.
• Work alongside customers to define and implement their GIS strategic plans, ensuring ArcGIS is leveraged effectively to achieve their goals.
• Preparing for and participating in annual account reviews/roadmap planning.
• Prepare and review the technical workplan that covers the overall vision, objective and requirements, target activities and program allocations on-going with key organizational stakeholders.
• Provide technical guidance and technology update on the ArcGIS platform, including ArcGIS Enterprise, ArcGIS Pro, and relevant extensions, tailored to customer needs.
• Collaborate with customers to develop and implement optimal GIS strategies that align with customer mission objectives.
• Share best practices for ArcGIS implementation, drawing on your experience and knowledge of successful deployments.

About You

We believe that to be successful in this role you will need:

• Bachelor's or Master's degree in GIS, Geography, Computer Science, or a related field.
• Extensive experience – 6 years working with IT, Computer Science or Esri technology, including ArcGIS platform, ArcGIS Online, ArcGIS Enterprise, and related products.
• Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
• Proven experience in strategic planning, architecture design, and project management.
• Strong foundation in GIS/Enterprises concepts, principles, and best practices.
• Excellent analytical and problem-solving skills to address complex customer challenges.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.
• Strong teamwork and collaboration skills to foster productive relationships with customers and internal teams.

Why Esri Malaysia

At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

• Empowered Flexibility: We offer flexible work arrangements to promote work-life balance. New employees are required to attend their local office full-time for the first three months to ensure a comprehensive onboarding experience before agreeing to a hybrid model.
• Investment in your Growth :Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
• Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
• Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Mobile Phone Allowance, Medical & Insurance, Yearly Salary Increment, Referral Spotter Fees, Staff Awards, Engaging Events, and much more.
• Performance Recognition: Enjoy a financially rewarding profit-sharing bonus.

For further details or if you have any questions, please contact our Talent Acquisition team by mail at (Fadhillah).

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

#J-18808-Ljbffr

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TECHNICAL ADVISOR

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TECHNICAL ADVISOR

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SGS Get AI-powered advice on this job and more exclusive features. Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world

Responsible in assisting Laboratory Compliance Manager in day-to-day laboratory operations for the assigned section toward direction of effective implementation of quality system ISO/IEC 17025, SAMM policy and SGS GCSC requirement Work with other operational team to ensure day-to-day Laboratory testing activities conducted smoothly and productively by fulfilling all QA/QC requirement. Assist in providing technical support and lead troubleshooting for issues or problems faced by analysts in the Laboratory. Regularly communicate with Global technical team and follow Group newsletters to expose to new technology so as new test approach for conventional test to study on feasibility to migrate method to a more cost effective/ productive approach. Review the existing test SOPs and Laboratory SOPs and to expand the scope of test if business volume is justifiable. Able to react fast to business development need – to develop and verify a new method by work with other Operational team on the arrangement and allocation of resource and manpower. Responsible to ensure all test results are reviewed and issued as per ISO 17025. Lead the method development process by establish Laboratory SOP, evaluate and documentation of measurement uncertainties of the test. Assist to provide technical training to laboratory analysts to ensure the analysts are technically competent. Assist to prepare technical guidance / document / updates for business team. Assist to ensure all staffs receive continuous guidance / training and training records are updated. Supervise that laboratory staffs performing testing in safe manner by adhering to group HSE safety procedures. Assist in carrying out root cause investigation for Customer Complaint and Non-Conformance and take appropriate Corrective / Preventive actions. Ensure the Laboratory competency by Proficiency Testing Program or Round Robin / Inter-Laboratory Comparison. Supervise to ensure Good Housekeeping and Good Laboratory practice in the laboratory. Assist in providing technical supports to Business team for business growth. Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements. Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world

Job Description

Responsible in assisting Laboratory Compliance Manager in day-to-day laboratory operations for the assigned section toward direction of effective implementation of quality system ISO/IEC 17025, SAMM policy and SGS GCSC requirement Work with other operational team to ensure day-to-day Laboratory testing activities conducted smoothly and productively by fulfilling all QA/QC requirement. Assist in providing technical support and lead troubleshooting for issues or problems faced by analysts in the Laboratory. Regularly communicate with Global technical team and follow Group newsletters to expose to new technology so as new test approach for conventional test to study on feasibility to migrate method to a more cost effective/ productive approach. Review the existing test SOPs and Laboratory SOPs and to expand the scope of test if business volume is justifiable. Able to react fast to business development need – to develop and verify a new method by work with other Operational team on the arrangement and allocation of resource and manpower. Responsible to ensure all test results are reviewed and issued as per ISO 17025. Lead the method development process by establish Laboratory SOP, evaluate and documentation of measurement uncertainties of the test. Assist to provide technical training to laboratory analysts to ensure the analysts are technically competent. Assist to prepare technical guidance / document / updates for business team. Assist to ensure all staffs receive continuous guidance / training and training records are updated. Supervise that laboratory staffs performing testing in safe manner by adhering to group HSE safety procedures. Assist in carrying out root cause investigation for Customer Complaint and Non-Conformance and take appropriate Corrective / Preventive actions. Ensure the Laboratory competency by Proficiency Testing Program or Round Robin / Inter-Laboratory Comparison. Supervise to ensure Good Housekeeping and Good Laboratory practice in the laboratory. Assist in providing technical supports to Business team for business growth. Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements. Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Qualifications

Bachelor degree in Science or related field from recognized university/college. Minimum 3 years proven track record in relevant analytical laboratory testing activities. Proficient in MS ISO/IEC 17025 requirements. Proficient & experience in handling microbiological related testing. Good personality, independent and a good team player Good communication skill. Able to understand the required test standard/procedures. Good knowledge in read and write in English and local language. Seniority level

Seniority level Executive Employment type

Employment type Full-time Job function

Job function Science Industries Retail Office Equipment, Consumer Services, and Oil and Gas Referrals increase your chances of interviewing at SGS by 2x Sign in to set job alerts for “Technical Advisor” roles.

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#J-18808-Ljbffr

Esri Malaysia is a multi‐national organization specializing in enterprise software solution for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition, globally proven solution and industry expertise in Malaysia, South Asia and USA. We have largest market share and business growth is promising. Existing pool of resources can provide high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia. As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in! About the Role What you'll do: Provide advice on GIS strategies, architecture, product selection and release planning. Work alongside customers to define and implement their GIS strategic plans, ensuring ArcGIS is leveraged effectively to achieve their goals. Preparing for and participating in annual account reviews/roadmap planning. Prepare and review the technical workplan that covers the overall vision, objective and requirements, target activities and program allocations on-going with key organizational stakeholders. Provide technical guidance and technology update on the ArcGIS platform, including ArcGIS Enterprise, ArcGIS Pro, and relevant extensions, tailored to customer needs. Collaborate with customers to develop and implement optimal GIS strategies that align with customer mission objectives. Share best practices for ArcGIS implementation, drawing on your experience and knowledge of successful deployments. About You We believe that to be successful in this role you will need: Bachelor's or Master's degree in GIS, Geography, Computer Science, or a related field. Extensive experience – 6 years working with IT, Computer Science or Esri technology, including ArcGIS platform, ArcGIS Online, ArcGIS Enterprise, and related products. Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders. Proven experience in strategic planning, architecture design, and project management. Strong foundation in GIS/Enterprises concepts, principles, and best practices. Excellent analytical and problem-solving skills to address complex customer challenges. Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously. Strong teamwork and collaboration skills to foster productive relationships with customers and internal teams. Why Esri Malaysia At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with: Empowered Flexibility: We offer flexible work arrangements to promote work-life balance. New employees are required to attend their local office full-time for the first three months to ensure a comprehensive onboarding experience before agreeing to a hybrid model. Investment in your Growth :Access dedicated training and development programs, allowing you to continuously upskill and grow in your role. Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey. Appreciation and Engagement: Enjoy a range of benefits, including Flexi Benefits, Mobile Phone Allowance, Medical & Insurance, Yearly Salary Increment, Referral Spotter Fees, Staff Awards, Engaging Events, and much more. Performance Recognition: Enjoy a financially rewarding profit-sharing bonus. For further details or if you have any questions, please contact our Talent Acquisition team by mail at

(Fadhillah). We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

#J-18808-Ljbffr

Responsibilities

• Team Readiness & Development: Assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
• Case Management (Delivery Excellence): Perform case reviews to ensure process compliance.
• Managing Collaborative Activities: Mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
• Supportability Activities: Contribute to customer self-help and volume deflection initiatives.
• Process Improvement: Analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.

Qualifications

Required Qualifications:

• 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
• OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership
• OR equivalent experience

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These include, but are not limited to, the Microsoft Cloud Background Check, which must be passed upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you require assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.

Benefits and perks listed below may vary depending on the nature of your employment and the country where you work.

#J-18808-Ljbffr

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Team Readiness & Development: You will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
- Case Management (Delivery Excellence): You will perform case reviews to ensure process compliance.
- Managing Collaborative Activities: Mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
- Supportability Activities: You will contribute to customer self-help and volume deflection initiatives.
- Process Improvement: You analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.
**Qualifications**
Required Qualifications:
- 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
o OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership
o OR equivalent experience
o Mandarin speaking is must.
- Technical experience and knowledge working in Azure technical support or equivalent technology.
- Technical skills and hands on experience in 2 or more of the following areas: Entra ID, Azure Active Directory, ADFS, SSO configuration, Authentication Protocols, Azure Identity protection, Identity Management, Conditional Access Policies, Azure MFA.
M365 Identity depth experience and knowledge is preferred.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Responsibilities

Team Readiness & Development:

Assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.

Case Management (Delivery Excellence):

Perform case reviews to ensure process compliance.

Managing Collaborative Activities:

Mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.

Supportability Activities:

Contribute to customer self-help and volume deflection initiatives.

Process Improvement:

Analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.

Qualifications Required Qualifications:

2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience

OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership

OR equivalent experience

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These include, but are not limited to, the Microsoft Cloud Background Check, which must be passed upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you require assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.

Benefits and perks listed below may vary depending on the nature of your employment and the country where you work.

#J-18808-Ljbffr

Responsibilities (Text Only)

1. Case Management (Delivery Excellence): Conducts in-depth case reviews and wellness checks to ensure case progression and resolution. Acts as an escalation point and unblocks service delivery challenges. Provides process and technical feedback to improve case handling. Leads case triage meetings to share knowledge and optimize support.
2. Managing Collaboration Activities: Facilitates cross-team collaboration to resolve complex technical issues. Manages the swarming process to bring the right resources together quickly. Coaches engineers on internal collaboration and community-building. Works with stakeholders to drive top priority issue resolution.
3. Process Improvement: Gathers and shares feedback to enhance support processes and tools. Partners with managers and SDMs to plan and implement continuous improvements. Identifies process flaws early and advocates for necessary changes. Updates knowledge bases and evangelizes process best practices.
4. Readiness Development: Assesses skill gaps and designs training plans for delivery partners and internal teams. Supports readiness initiatives including mentoring, documentation, and knowledge sharing. Collaborates with multiple stakeholders to implement readiness programs.
5. Supportability Activities: Shares knowledge in internal communities and responds to engineering queries. Engages in reactive/proactive collaboration via swarming and issue management. Helps build communities across support roles to drive operational excellence. Drives quality and efficiency improvements in partnership with delivery leaders.

Qualifications (Text Only)

Required Qualifications:

• 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
• Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership
• Strong working experience on Mobile Device Management (MDM)/Intune
• OR equivalent experience
• Mandarin/Korean speaking would be required

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These include, but are not limited to, passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#J-18808-Ljbffr

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
1. Case Management (Delivery Excellence)
Conducts in-depth case reviews and wellness checks to ensure case progression and resolution.
Acts as an escalation point and unblocks service delivery challenges.
Provides process and technical feedback to improve case handling.
Leads case triage meetings to share knowledge and optimize support.
2. Managing Collaboration Activities
Facilitates cross-team collaboration to resolve complex technical issues.
Manages the swarming process to bring the right resources together quickly.
Coaches engineers on internal collaboration and community-building.
Works with stakeholders to drive top priority issue resolution.
3. Process Improvement
Gathers and shares feedback to enhance support processes and tools.
Partners with managers and SDMs to plan and implement continuous improvements.
Identifies process flaws early and advocates for necessary changes.
Updates knowledge bases and evangelizes process best practices.
4. Readiness Development
Assesses skill gaps and designs training plans for delivery partners and internal teams.
Supports readiness initiatives including mentoring, documentation, and knowledge sharing.
Collaborates with multiple stakeholders to implement readiness programs.
5. Supportability Activities
Shares knowledge in internal communities and responds to engineering queries.
Engages in reactive/proactive collaboration via swarming and issue management.
Helps build communities across support roles to drive operational excellence.
Drives quality and efficiency improvements in partnership with delivery leaders.
**Qualifications**
Required Qualifications:
- 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
o Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership
o Strong working experience on Mobile Device Management(MDM)/Intune.
o OR equivalent experience
o Mandarin/ Korean speaking would be required.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .