14 Outreach Worker jobs in Malaysia

Call for Community Outreach & Paralegal Intern

Organisation Background

The Association of Family Support & Welfare Selangor & KL (Family Frontiers) is the pioneering and sole organisation in Malaysia dedicated to advocating for the rights of Malaysian binational families. We work to advance and protect the rights of non-citizen spouses of Malaysians and their children, and promote gender-sensitive, family-friendly policies that uphold the right to family life. Our work also includes promoting inclusive and accessible marriage and birth registration processes, acknowledging that challenges in these areas can increase the risk of statelessness and leave families without legal identity or protection.

Details

Job Title

Project Community Outreach & Paralegal Intern

Location

Petaling Jaya (Hybrid)

Reports to

Executive Director & Programme Officer

Period

Duration of initial contract: 3-6 months

Part-time or Full-time basis could be considered

Project Background

Family Frontiers is committed to advancing gender-equal citizenship laws and reforming policies that affect Malaysian binational families, ensuring no family is left behind. We achieve this through direct services, community outreach, skills and leadership development, and advocacy for systemic policy reform. Our goal is to ensure that all families enjoy equal rights and opportunities.

In August 2025, Family Frontiers embarked on a one-year initiative aimed at improving access to legal identity and citizenship rights for Malaysian binational families, particularly those facing challenges related to marriage and birth registrations, and citizenship applications for children of either parent Malaysian. These challenges often result in legal exclusion, statelessness, and limited access to fundamental rights.

The project adopts a community-based paralegal model to empower affected communities and ensure support is available at the grassroots level. It combines needs mapping, paralegal recruitment and training, community engagement, and advocacy-oriented data collection to strengthen systemic responses to legal identity issues in Malaysia.

As the Community Outreach & Paralegal Intern, you will support our Community Paralegal Project, which empowers families to navigate complex legal and administrative processes related to marriage registration, legal status, and citizenship.

Duties and Responsibilities

The Community Outreach & Paralegal Intern will play a crucial role in supporting this project in the following areas: 

• Assist in community outreach activities, including engaging with affected families and sharing information on their rights and available resources.
• Support paralegal team in case intake, documentation, and tracking of cases.
• Help organize and conduct community information sessions, workshops, and focus group discussions.
• Contribute to data collection and research to strengthen evidence-based advocacy.
• Prepare materials, reports, and social media content related to the project.
• Provide administrative support to the project team when needed.

*The above list is not exhaustive, and the Community Outreach & Paralegal Intern may be required to undertake additional tasks as assigned by the organisation.

*
The Community Outreach & Paralegal Intern may be required to travel within and outside Malaysia during the duration of the project.

Requirements

1. Strong commitment to feminist and human rights principles and alignment with Family Frontiers' vision and mission.
2. Demonstrates knowledge of gender equality and a willingness to develop expertise in the field.
3. University student or recent graduate (Law, Social Sciences, Human Rights, International Relations, or related field preferred).
4. Experience in working in gender or human rights is an asset.
5. Excellent written and verbal communication skills in both Bahasa Malaysia and English.
6. Organised, proactive, and comfortable working with diverse communities.
7. Strong communication and interpersonal skills.
8. Commitment to human rights, equality, and non-discrimination.

What You Will Gain

1. Practical experience in community outreach and paralegal support.
2. Exposure to policy and advocacy work on marriage migration, citizenship, and human rights.
3. Mentorship and learning opportunities with experienced advocates.

Duration, Stipend and Key Information

The Community Outreach & Paralegal Intern will commit to a
part-time position with a monthly stipend of RM 800

or a
full-time position with a monthly stipend that is negotiable

, for a duration of
3-6 months

.

• This position is primarily offered on a short-term contract; however, a permanent role may be considered based on the candidate's experience and the evolving needs of the organisation.
• Work-related transportation expenses, excluding travel to and from the office, will be claimable in accordance with the organisation's reimbursement policy.

How to Apply

Interested  applicants  for  the  role  should  write  to
patricia

and alicia

with the following supporting documents:

1. CV (with at least 2 references)
2. Cover letter (max 300 words)
3. Two (2) samples of writing

Please email the documents with the subject line "Application – Community Outreach & Paralegal Intern" by 10 October 2025.

Applications are assessed on a rolling basis. Only shortlisted candidates will be contacted.

For more information, reach out to

SCOPE / PURPOSE OF JOB / JOB RESPONSIBILITIES

ABOUT THE UNIT

Cancer Research Malaysia is the country’s only independent non-profit cancer research organization, focused on conducting impactful research on cancers common in Asians and delivering evidence-based solutions to reduce the cancer burden in Malaysia.

The purpose of the Community Outreach Unit at Cancer Research Malaysia is to reduce the burden of late-stage cancer through cancer prevention and early detection, delivered via innovative community-based programmes.

By working in close partnership with government hospitals, NGOs, and local communities, the Unit also supports patients in navigating complex healthcare systems—enhancing access to timely diagnosis and ensuring compliance to treatment. Through these efforts, we aim to close the cancer care gap and improve outcomes, particularly for underserved populations.

SCOPE / PURPOSE OF JOB

The Community Outreach Research Unit is looking for a dynamic and motivated Research Associate (Monitoring and Evaluation). Under the overall guidance of the Head of the Community Outreach Unit, the Research Associate will be responsible for monitoring and enhancing the performance of systems established for the routine collection of data, establishing a framework for programme monitoring and ensuring high quality and timely inputs and reports; and for ensuring that the project maintains its strategic vision and that its activities meet the planned milestones in a cost-effective and timely manner. The Research Associate works in close collaboration with the Donor Engagement team for preparation and submission of reports to appropriate stakeholders.

RESPONSIBILITIES

• Monitor and enhance the performance of systems established to collect data (such as the Joget system), including:
  • Being responsible for ensuring data collection completeness, and analysis of different data in relation to the project activities
  • Assisting the navigators with monitoring and evaluation tools and in supporting them in their use
• Develop and strengthen monitoring, inspection and evaluation procedures, including:
  • Monitor all project activities, expenditures and progress towards achieving the project output;
  • Review the logic framework together with the Head of Department and to recommend further improvement of the logic framework;
  • Develop monitoring and impact indicators that define project success;
  • Propose strategies to improve efficiency and assist Head of Unit in implementing these
  • Provide feedback to the Head of Unit on project strategies and activities;
  • Suggest strategies to the Project Management for improving the efficiency and effectiveness of the project by identifying bottlenecks in completing project activities and developing plans to minimize or eliminate such bottlenecks;
• Assist the Head of Unit in preparing Quarterly/Annual reports on project progress, and publications associated with the project
• Perform other duties as required.

QUALIFICATIONS/REQUIREMENTS

• Academic Qualifications:
  • At least a Master’s degree in epidemiology, public health, implementation science, data science, health informatics, or a related field with strong emphasis on data analytics
  • Additional certifications in Monitoring & Evaluation (M&E), data management, or health systems research are an advantage
• Experience and Expertise:
  • Minimum 5 years of relevant experience in project monitoring and evaluation, preferably in health or development sectors
  • Demonstrated experience in designing tools and strategies for data collection, analysis, and reporting
  • Proven ability to analyse data using statistical software (e.g., SPSS, Stata, R)
  • Experience in developing or managing digital data collection and monitoring platforms
  • Strong publication record in peer-reviewed journals commensurate with years of experience
• Other Competencies:
  • Understanding of M&E methodologies, qualitative and quantitative research approaches
  • Excellent written and verbal communication skills in English and Bahasa Malaysia
  • Strong project management and facilitation skills
  • Proactive, self-motivated, and able to work independently
  • Demonstrated ability to manage complexity, multitask, and meet

Job Purpose

To provide timely, professional, and friendly support to customers across all social media channels, ensuring positive engagement, brand reputation, and excellent customer satisfaction.

Key Responsibilities

• Monitor and respond promptly to customer inquiries, comments, and messages on platforms such as Facebook, Instagram, TikTok, X (Twitter), and others.
• Handle complaints, feedback, and service-related questions with empathy, accuracy, and adherence to company policies.
• Escalate complex or sensitive cases to the appropriate internal team for resolution.
• Track and record customer interactions in the CRM or social media management system.
• Collaborate with the marketing team to maintain consistent brand tone and voice.
• Assist in preparing FAQs, response templates, and best practices to improve service efficiency.
• Report recurring issues, trends, or customer sentiments to management for improvement initiatives.
• Support in creating engagement content (polls, Q&A sessions, etc.) to foster a positive community atmosphere.
• Keep up to date with social media trends, platform updates, and competitor practices.

Requirements & Qualifications

• Diploma or equivalent; Degree in Communications, Marketing, or related field is an advantage.
• Proven experience in customer service or social media management is preferred.
• Strong written communication skills with good grammar and attention to detail.
• Ability to remain calm, empathetic, and professional under pressure.
• Familiarity with major social media platforms and basic analytics tools.
• Organized, proactive, and able to manage multiple conversations simultaneously.
• Basic knowledge of brand voice, online etiquette, and digital engagement strategies.

Key Competencies

• Customer-focused mindset
• Excellent interpersonal and problem-solving skills
• Team player with initiative
• Fast learner and adaptable to new tools and processes
• Time management and prioritization

Benefits

• Competitive salary & performance incentives
• Opportunities for training and career growth
• Flexible working arrangements (if applicable)
• Friendly and supportive team environment

Job Types: Full-time, Permanent

Pay: RM1, RM2,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person

About The Team
The Community Customer Support team acts as the first point of contact for customer inquiries and complaints received via social media platform, delivering service that meets fintech industry standards. Building trust and rapport is crucial to creating a supportive and engaged community.

Job Description

• Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
• Provide accurate information to customers about products, services, policies, and procedures.
• Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction.
• Proactively monitor social media platforms to identify emerging trends, customer sentiment, feedback, potential risks, and issues; and provide feedback to cross-functional teams to help improve products, services, and processes.
• Meet or exceed established performance metrics, including customer satisfaction, first contact resolution, and response time.
• Maintain accurate and complete customer records and logs.
• Stay up-to-date with product and service knowledge, and participate in training and development activities as required.
• Handle other tasks and responsibilities as assigned by the supervisor.

Requirements

• Minimum 1–2 years' experience in customer service or user experience, preferably in e-wallets, digital banking, or fintech.
• Passionate about online community building and customer satisfaction.
• Strong communication skills, with the ability to communicate effectively via phone, email, and chat.
• Strong customer service skills, with a proven ability to resolve customer issues in a timely and satisfactory manner.
• Excellent problem-solving and critical-thinking skills, with a demonstrated ability to identify customer needs and provide effective solutions.
• Ability to work independently and as part of a team.
• Familiarity with customer service software and tools, such as Zendesk or Salesforce, is preferred.
• Availability to work flexible hours, including evenings and weekends, as required.

JOB TITLE: Social Worker

TEAM: Health Services

REPORTS TO: Senior Medical Officer (Ascension Island Government day to day line management) and Saint Helena Social Work Manager (Case specific/technical supervision). Peer Supervision is provided by Hampshire County Council, UK.

JOB PURPOSE:

To work within the Community to provide a proactive and comprehensive Social Work service, operating in line with the statutory duties and responsibilities of the Ascension Island Government, and with strict adherence to agreed policies, procedures and best practice. The work includes direct case work with children and families and other adults in need as well as to provide advice and expertise to the Ascension Island Safeguarding Children's Board.

MAIN DUTIES:

As the only Social Worker on Ascension Island, a small island community, the post holder will be required to work independently and using their own initiative. The post holder will be required to lead on all Safeguarding issues and be the statutory welfare provision for the island in conjunction with partner agencies. The post holder will be a key member of the Ascension Island Safeguarding Children Board and lead on policy development. The work of the post holder will be guided by the changing needs of the population of Ascension.

The principal duties are:

• Through a referral process, provide assessment and support for Children with support needs and Adults at Risk.
• Complete Safeguarding enquiries in accordance with the Child Welfare Ordinance, and local Child Safeguarding Procedures.
• Manage a caseload of clients, maintaining comprehensive and timely recording of interventions.
• Build and maintain a high standard of proactive multi-agency working with statutory agencies i.e. Health, School, Police and Social Care in other geographical locations.
• Undertake joint investigations with the police and assist with Achieving Best Evidence interviews.
• Build on previous work undertaken and continue to develop the relatively new Social Work role on Island to meet the specific needs of the community.
• Take appropriate action in conjunction with other agencies, within the legal and statutory framework, including Working Together,
• As appropriate, liaise with overseas agencies when individuals who require further support are leaving Ascension and lead on any transition between locations.
• Be responsible for the agenda and preparatory documents for the Ascension Island Safeguarding Children Board. Advising AIG on policy and procedure, areas of future work, writing policy and procedure as necessary.
• Maintain the supervisory and regulatory function of registered Child Minders and provide support, advice and training to this group as required.
• Maintain a supervisory and regulatory function to anyone volunteering with children or vulnerable groups.
• Depending on experience and skills, to provide regular, structured training programmes, particularly in areas of Safeguarding, Mental Health and Domestic Violence to key stakeholders in the Ascension community.
• Depending on experience and skills, provide structured training and proactive support to Mental Health First Aiders, Domestic Violence Champions and Organisational Welfare Leads.
• Depending on experience and skills, and in collaboration with the hospital, to provide a distinct Social Work therapeutic function, supporting those experiencing mental health difficulties, trauma, substance use, family difficulties and other emotional difficulties.
• Run specific, structured Social Work outreach clinics at the school, hospital and island wide organisations as appropriate.
• To assist the Court as periodically directed, in providing Pre Sentence reports as required (training can be provided).
• To run appropriate Safeguarding publicity campaigns in the local media and directly with employees and parents.
• Maintain a proactive presence within the school and hospital, building positive relationships with staff and pupils.
• To demonstrate a consistently high standard of practice that is child/person centred and puts the needs of vulnerable groups at the forefront of all activity.
• To actively promote anti-discriminatory practice and the celebration of diversity. Challenge injustice, discrimination and lack of access to services within a local context.
• To ensure a high standard of case recording and able to ensure reports and statements for Court and case conferences are prepared to a high standard, adhering to deadlines.
• Liaise effectively with stakeholders on the island across a broad range of Safeguarding issues, providing advice and support as required.
• To work with the Foreign, Commonwealth & Development Office and other UK Overseas Territories to deliver specific and wide-ranging initiatives.
• The role holder may be required to work occasional evenings, weekends and public holidays, in order to meet service user needs.
• To carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post-holder. This is not an exhaustive list of all tasks that may fall to the post-holder. All AIG employees will be expected to carry out such other reasonable duties which may be required from time to time.

Disclosure and Barring Check

This post is classed as working within regulated activity or involves a high level of contact with children or vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure and Barring Service as part of the Ascension Island Government pre-employment checks. If you are invited to an interview you will receive more information.

Health & Safety

It will be the duty of every employee while at work to take reasonable care for the Health and safety of themselves and of other persons who may be affected by their acts or omissions at work.

Special Requirements

As a requirement of this role the post holder will need to have a full current driving licence. You will be required to travel to visit clients in their homes, workplaces and to attend meetings at sites other than your own work base.

PERSON SPECIFICATION: Knowledge, skills, experience and personal attributes

Essential

• Social Work England (SWE) recognised Social Work qualification and current SWE registration or equivalent.

• Demonstrable experience of applying UK social care legislation, statutory guidance, and best practice in professional practice. This may have been gained through working within a UK social care setting, or through equivalent international experience where UK frameworks have been applied.

• Significant post qualification experience including a broad range of direct Social Work and client groups, including both children and adult

• Experience of providing therapeutic interventions to individuals and groups
• 2 years' experience working with child protection.
• Ability to take a community-based approach accounting for the specific context of the Social Work role on the island
• Experience working within a multi-disciplinary context.
• A good understanding of equality issues and the ability to challenge issues arising.
• Insight of the pressures of working in a small community, and an understanding of professional behaviour in that context.
• An understanding of the intergenerational trauma within postcolonial communities.
• Be able to present expert advice to the Safeguarding Children Board and drive changes required from that forum
• Ability to communicate effectively with a wide range of individuals and organisations (including the ability to deliver Safeguarding and other training)
• Systemic and adaptive approach to work.
• Flexible approach, able to think creatively in meeting the needs of clients given the limited resources available on island.
• Personally and professionally resilient
• Highly motivated and ability to work autonomously.
• A Proficient user of Microsoft Office
• Full clean and current driving licence.

Desirable Criteria

• Counselling/Psychotherapy qualification
• Mental Health First Aider (or willingness to complete training)
• Domestic Abuse, Stalking and Harassment Training (or willingness to complete)
• Trained in Achieving Best Evidence.
• Experience of delivering training to key stakeholders
• Ability to contribute to the development of Social Work polices including the writing and management of such policies.
• Experience of providing reports to Court as appropriate.
• Experience working in a role where adult and children child protection is the primary focus
• Knowledge and experience of supporting people with mental health issues
• Experience of supporting people with alcohol issues
• Experience of living and working in small communities
• Experience of developmental roles

The Ascension Island Government (AIG) reserves the right to amend this Job Description from time to time according to operational needs. Any changes will be discussed with you and confirmed in writing. Please note that you share with AIG the responsibility for making suggestions to alter the scope of your duties and improve the effectiveness of your post.

August 2025

Charity Case Management

• Conduct needs assessments and home visits to evaluate the eligibility and urgency of cases.

• Develop case plans, coordinate assistance, and monitor progress to ensure beneficiaries receive timely and appropriate support.

• Maintain accurate and confidential case records in accordance with organizational guidelines.

• Liaise with volunteers, healthcare providers, and other agencies to address beneficiaries' needs comprehensively.

Charity Projects & Events

• Plan, coordinate, and execute charity-related projects, outreach programs, and emergency relief efforts.

• Collaborate with community teams and volunteers to organize activities such as relief distributions and community service days.

• Ensure all events and relief activities are well-documented, with outcomes evaluated to measure impact and guide improvements.

Administration & Community Engagement

• Handle administrative tasks related to charity services, including documentation, financial claims, and database updates.

• Prepare regular reports on case progress, project outcomes, and fund utilization for management review or corporate sponsors.

• Ensure compliance with organizational policies and relevant legal or ethical standards.

• Build relationships with community organizations, government agencies, and corporate partners to expand resources for charity services.

• Work closely with volunteers, providing guidance and coordination for charity-related projects.

• Diploma or Degree in Social Work, Psychology, Counselling, or other related fields.

• Experience in case management, social work, or community service is an advantage.

• Strong interpersonal and communication skills, with the ability to engage with beneficiaries from diverse backgrounds.

• Good organizational skills and attention to detail.

• Ability to work independently and in a team-oriented environment.

• Proficiency in MS Office; basic knowledge of data management systems is an advantage.

• Compassionate, patient, and committed to serving the community.

• Willingness to work flexible hours, including weekends, when required.

JOB RESPONSIBILITIES:

• Review each case report and comments for the assistance.
• Ability to join home visit or ground activities during weekend or situation on short notice.
• Assists in planning and arranging events, including volunteer training sessions.
• Handle all types of correspondences from face to face visit, letters, phone calls, emails, etc.
• Reporting of activity progress to the immediate superior or Head of Department.
• Handling office tasks, such as filing, generating reports and presentations, and setting up for meetings.
• File and retrieve corporate documents, records, and reports.
• Create and update databases and records for financial information, beneficiaries and other data.
• To prepare financial requisition for project and assistance disbursement.
• Any other assignment, role or duty by immediate superior.

JOB REQUIREMENTS:

• Candidate must possess at least a Degree in social work or related field.
• Preferrable candidate with at least one year working experience.
• Fresh graduate is encourage to apply.
• Excellent knowledge in Microsoft Office software.
• Good command of English and Bahasa Malaysia. Conversant with Mandarin will be a plus point.
• Team work and cooperation.
• Pleasant personality with good Interpersonal and communication skills.
• Ability to interact with all levels; various background of volunteers.

Monee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

The Community Customer Support team acts as the first point of contact for customer inquiries and complaints received via social media platform, delivering service that meets fintech industry standards. Building trust and rapport is crucial to creating a supportive and engaged community.

• Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
• Provide accurate information to customers about products, services, policies, and procedures.
• Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction.
• Proactively monitor social media platforms to identify emerging trends, customer sentiment, feedback, potential risks, and issues; and provide feedback to cross-functional teams to help improve products, services, and processes.
• Meet or exceed established performance metrics, including customer satisfaction, first contact resolution, and response time.
• Maintain accurate and complete customer records and logs.
• Stay up-to-date with product and service knowledge, and participate in training and development activities as required.
• Handle other tasks and responsibilities as assigned by the supervisor.

• Minimum 1–2 years’ experience in customer service or user experience, preferably in e-wallets, digital banking, or fintech.
• Passionate about online community building and customer satisfaction.
• Strong communication skills, with the ability to communicate effectively via phone, email, and chat.
• Strong customer service skills, with a proven ability to resolve customer issues in a timely and satisfactory manner.
• Excellent problem-solving and critical-thinking skills, with a demonstrated ability to identify customer needs and provide effective solutions.
• Ability to work independently and as part of a team.
• Familiarity with customer service software and tools, such as Zendesk or Salesforce, is preferred.
• Availability to work flexible hours, including evenings and weekends, as required.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other