64 Organizational Change jobs in Malaysia

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

The Organizational Change Manager - Consulting Services is responsible for overseeing and driving the successful execution of organizational change management strategies across an organization. The OCM Lead/Change Manager will be a part of the Consulting Services team. This role involves leading and coordinating the change management team, guiding senior leadership, and ensuring that large-scale changes are effectively implemented with minimal disruption. The Organizational Change Manager will design, manage, execute and evaluate the change process to ensure smooth transitions, maximize employee adoption, and achieve organizational objectives.

Key Responsibilities:

Leadership and Organization Change Management Strategy Development

Organizational Change Management Planning and Execution

Stakeholder Management and Engagement

Communication Management and Training

Risk and Resistance Management

Measurement and Evaluation of change management plans and change adoption

Continuous Improvement, and Team Development and Support

Work Environment:

• Collaborative, fast-paced, and dynamic work culture.
• Opportunity to work in hybrid or remote or in office environments, depending on the organization’s structure and project requirements

Qualifications

• Bachelor’s degree in business, organizational development, human resources, or a related field.
• Master’s degree is highly desirable.
• Certification in Change Management (e.g., Prosci, ACMP or equivalent)
• Proven experience (typically 5+ years) in organizational change management, organizational development, or project management, with at least 2-3 years in a leadership role.
• Extensive experience in leading large-scale organizational change initiatives
• Strong understanding of change management methodologies (e.g., Prosci, etc.) and their application in real-world scenarios
• Excellent communication, leadership, and interpersonal skills with the ability to engage and influence stakeholders at all levels.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines.

Languages: All candidates Change Management candidates must be fluent in English and proficient in at least ONE of the following languages based on the region: Hindi, Spanish, German, Italian, French, Mandarin, Korean, Japanese (written and spoken proficiency is required).

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description The

Organizational Change Manager - Consulting Services

is responsible for overseeing and driving the successful execution of organizational change management strategies across an organization. The OCM Lead/Change Manager will be a part of the Consulting Services team. This role involves leading and coordinating the change management team, guiding senior leadership, and ensuring that large-scale changes are effectively implemented with minimal disruption. The Organizational Change Manager will design, manage, execute and evaluate the change process to ensure smooth transitions, maximize employee adoption, and achieve organizational objectives. Key Responsibilities: Leadership and Organization Change Management Strategy Development Organizational Change Management Planning and Execution Stakeholder Management and Engagement Communication Management and Training Risk and Resistance Management Measurement and Evaluation of change management plans and change adoption Continuous Improvement, and Team Development and Support Work Environment: Collaborative, fast-paced, and dynamic work culture. Opportunity to work in hybrid or remote or in office environments, depending on the organization’s structure and project requirements Qualifications

Bachelor’s degree in business, organizational development, human resources, or a related field. Master’s degree is highly desirable. Certification in Change Management (e.g., Prosci, ACMP or equivalent) Proven experience (typically 5+ years) in organizational change management, organizational development, or project management, with at least 2-3 years in a leadership role. Extensive experience in leading large-scale organizational change initiatives Strong understanding of change management methodologies (e.g., Prosci, etc.) and their application in real-world scenarios Excellent communication, leadership, and interpersonal skills with the ability to engage and influence stakeholders at all levels. Strong project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines. Languages: All candidates Change Management candidates must be fluent in English and proficient in at least ONE of the following languages based on the region: Hindi, Spanish, German, Italian, French, Mandarin, Korean, Japanese (written and spoken proficiency is required). Additional Information All your information will be kept confidential according to EEO guidelines.

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Join to apply for the Business Transformation Senior Analyst role at Accenture Southeast Asia

Join to apply for the Business Transformation Senior Analyst role at Accenture Southeast Asia

We are looking for a Business Transformation Senior to join our team and help us drive change and innovation across industries. You will be responsible for supporting complex projects that aim to improve our business processes, customer experience, and operational efficiency. You will also be responsible for identifying and implementing best practices, tools, and methodologies that support our business transformation goals.

Responsibilities:

Support business transformation projects from initiation to closure, ensuring alignment with strategic objectives and stakeholder expectations

Apply Lean Six Sigma principles and tools to analyze, measure, and improve business processes and performance

Conduct gap analysis, root cause analysis, and risk assessment to identify and resolve issues and challenges

Design and implement solutions that optimize business outcomes, enhance customer satisfaction, and reduce costs and waste

Monitor and evaluate the effectiveness and impact of the implemented solutions and recommend continuous improvement actions

Communicate and collaborate with cross-functional teams, senior management, and external partners to ensure project success and stakeholder buy-in

Prepare and present project reports, updates, and recommendations to various audiences

Provide coaching and guidance to project team members and other staff on business transformation methodologies and best practices

Perform process study and assessment to identify opportunities for automation and digitization using disruptive solutions - RPAs, workflows, OCR, AI led solutions

Monitor and drive change management to improve the performance and adoption of deployed solutions

Requirements:

Minimum 3-5 years of experience in business transformation, process improvement and project management.

Lean Six Sigma certification (Green Belt or higher) or equivalent

Excellent analytical, problem-solving, and decision-making skills

Experience and knowledge in RPAs, workflows, OCR, Analytics and AI tools related to business process automation and digitization

Strong project management, change management, and facilitation skills

Implementation of Lean Principles for optimization and six sigma analytics processes.

Ability to work independently and collaboratively in a fast-paced and dynamic environment

Excellent communication, presentation, and interpersonal skills

Fluent in English, both written and spoken (Malay/Chinese language could be an added advantage)

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Research, Analyst, and Information Technology
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Accenture Southeast Asia by 2x

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Join to apply for the

Business Transformation Senior Analyst

role at

Accenture Southeast Asia Join to apply for the

Business Transformation Senior Analyst

role at

Accenture Southeast Asia We are looking for a Business Transformation Senior to join our team and help us drive change and innovation across industries. You will be responsible for supporting complex projects that aim to improve our business processes, customer experience, and operational efficiency. You will also be responsible for identifying and implementing best practices, tools, and methodologies that support our business transformation goals.

Responsibilities:

Support business transformation projects from initiation to closure, ensuring alignment with strategic objectives and stakeholder expectations

Apply Lean Six Sigma principles and tools to analyze, measure, and improve business processes and performance

Conduct gap analysis, root cause analysis, and risk assessment to identify and resolve issues and challenges

Design and implement solutions that optimize business outcomes, enhance customer satisfaction, and reduce costs and waste

Monitor and evaluate the effectiveness and impact of the implemented solutions and recommend continuous improvement actions

Communicate and collaborate with cross-functional teams, senior management, and external partners to ensure project success and stakeholder buy-in

Prepare and present project reports, updates, and recommendations to various audiences

Provide coaching and guidance to project team members and other staff on business transformation methodologies and best practices

Perform process study and assessment to identify opportunities for automation and digitization using disruptive solutions - RPAs, workflows, OCR, AI led solutions

Monitor and drive change management to improve the performance and adoption of deployed solutions

Requirements:

Minimum 3-5 years of experience in business transformation, process improvement and project management.

Lean Six Sigma certification (Green Belt or higher) or equivalent

Excellent analytical, problem-solving, and decision-making skills

Experience and knowledge in RPAs, workflows, OCR, Analytics and AI tools related to business process automation and digitization

Strong project management, change management, and facilitation skills

Implementation of Lean Principles for optimization and six sigma analytics processes.

Ability to work independently and collaboratively in a fast-paced and dynamic environment

Excellent communication, presentation, and interpersonal skills

Fluent in English, both written and spoken (Malay/Chinese language could be an added advantage)

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Research, Analyst, and Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at Accenture Southeast Asia by 2x Get notified about new Senior Business Analyst jobs in

Petaling Jaya, Selangor, Malaysia . Country Heights Damansara, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 months ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 17 hours ago Senior Business Analyst (Malaysia Shared Services)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Senior Business Analyst - Health Insurance (Fully Remote)

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WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 11 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Ideally, we are looking for someone who is currently working for Big 4 or Accenture.

The role will oversee 2-3 projects within the Risk and Compliance portfolio. While the exact projects are to be confirmed, the current pipeline includes:

• Migration, centralization, and outsourcing of AML services across multiple business units.
• Enhancements to an enterprise governance, risk, and compliance (eGRC) system, focusing on improving regulatory compliance and risk management functionality.

Key Responsibilities

• Project Leadership : Lead end-to-end delivery of projects, ensuring alignment with business objectives, regulatory requirements, and strategic priorities.
• Stakeholder Management : Engage and manage senior stakeholders across multiple business units, compliance, legal, IT, and external partners.
• Planning & Execution : Develop detailed project plans, manage budgets, resources, timelines, and ensure successful delivery within scope.
• Risk & Issue Management : Identify, assess, and mitigate project risks and issues, ensuring proactive resolution and escalation where necessary.
• Governance & Reporting : Maintain robust project governance, produce regular status reports, and present updates to steering committees and executive leadership.
• Team Leadership : Mentor and guide junior project managers and analysts, fostering a collaborative and high-performance culture.

Qualifications & Experience

• Minimum 5+ years of project management experience , preferably within financial services.
• Proven track record in delivering business projects (not technology, engineering, or construction). Experience in Risk, Compliance, or Regulatory projects is preferred but not mandatory.
• Excellent communication, negotiation, and stakeholder engagement skills. Personality and cultural fit are as important as experience.
• Experience working in a regional or global matrix environment is a strong advantage.

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Role Overview
We are seeking a highly experienced and driven Senior Project Manager to lead and deliver strategic initiatives within a global financial services organization. Based in Kuala Lumpur , this role will be responsible for managing complex, cross-functional projects that support regulatory compliance, operational risk management, and governance enhancements.

The role will oversee 2-3 projects within the Risk and Compliance portfolio. While the exact projects are to be confirmed, the current pipeline includes:

• Migration, centralization, and outsourcing of AML services across multiple business units.
• Enhancements to an enterprise governance, risk, and compliance (eGRC) system, focusing on improving regulatory compliance and risk management functionality.

Key Responsibilities

• Project Leadership : Lead end-to-end delivery of projects, ensuring alignment with business objectives, regulatory requirements, and strategic priorities.
• Stakeholder Management : Engage and manage senior stakeholders across multiple business units, compliance, legal, IT, and external partners.
• Planning & Execution : Develop detailed project plans, manage budgets, resources, timelines, and ensure successful delivery within scope.
• Risk & Issue Management : Identify, assess, and mitigate project risks and issues, ensuring proactive resolution and escalation where necessary.
• Governance & Reporting : Maintain robust project governance, produce regular status reports, and present updates to steering committees and executive leadership.
• Team Leadership : Mentor and guide junior project managers and analysts, fostering a collaborative and high-performance culture.

Qualifications & Experience

• Minimum 5+ years of project management experience , preferably within financial services.
• Proven track record in delivering business projects (not technology, engineering, or construction). Experience in Risk, Compliance, or Regulatory projects is preferred but not mandatory.
• Excellent communication, negotiation, and stakeholder engagement skills. Personality and cultural fit are as important as experience.
• Experience working in a regional or global matrix environment is a strong advantage.

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Business Consulting (Business Transformation Architecture, Financial Services), Associate

What if we didn’t focus on who you are now, but who you could become?

Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.

The exceptional EY experience. It's yours to build.

The opportunity: your next adventure awaits

As an Associate for Transformation Architecture, you will be part of the team in helping clients to solve enterprise-wide strategic, organisational and operational issues by formulating strategic initiatives, redesigning organisations, transforming the operations and processes, and improving business performance.

You will lead and manage self-work independently, interview client, identify and summarize key issues, outline project approach and draft proposal content.

At EY, we believe your career is a journey and we are committed to providing an array of exciting opportunities to help you find the career path that is right for you.

Your key responsibilities

• Growth Strategy - assisting the client with developing a long-range, multi-year view of growth options and strategic recommendations
• Strategic Planning – assist in designing a sustainable process and tools for a client to run effective strategic, long-range, and initiative investment planning processes
• Enterprise cost reduction and operating model design - assisting the client to reduce costs across the enterprise, and to change the structure, governance and metrics of the enterprise
• Value driver-based decision support - assisting the client to identify drivers of enterprise value, and translate those drivers into planning, reporting and decision support frameworks to support strategic and operational decision-making

Skills and attributes for success

• A team player with strong communication and interpersonal skills
• Proactive, dedicated, innovative, resourceful, analytical and able to work under pressure
• Good command of spoken and written English
• Strong drive to excel professionally
• Strong leadership qualities and a good record of extra-curricular activities

What we look for

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.
• You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
• You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.
• At least an average distinction/ 2nd upper degree in Business Management or other related fields
• Ideally, you’ll also have past relevant trainee/internship experiences
• A good record of extracurricular activities

What’s in it for you

• Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.
• Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally.
• Bring out the best in yourself with continuous investment in your personal well-being and career development.
• Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society – building a better working world, together.

What you can expect

• Shortlisted candidates can expect to complete an online assessment and a self-recorded video interview.
• Attach your CV, cover letter and academic transcripts when submitting your application.

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Business Consulting (Business Transformation Architecture, Financial Services), Associate

What if we didn’t focus on who you are now, but who you could become? Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond. The exceptional EY experience. It's yours to build. The opportunity: your next adventure awaits As an Associate for Transformation Architecture, you will be part of the team in helping clients to solve enterprise-wide strategic, organisational and operational issues by formulating strategic initiatives, redesigning organisations, transforming the operations and processes, and improving business performance. You will lead and manage self-work independently, interview client, identify and summarize key issues, outline project approach and draft proposal content. At EY, we believe your career is a journey and we are committed to providing an array of exciting opportunities to help you find the career path that is right for you. Your key responsibilities Growth Strategy - assisting the client with developing a long-range, multi-year view of growth options and strategic recommendations Strategic Planning – assist in designing a sustainable process and tools for a client to run effective strategic, long-range, and initiative investment planning processes Enterprise cost reduction and operating model design - assisting the client to reduce costs across the enterprise, and to change the structure, governance and metrics of the enterprise Value driver-based decision support - assisting the client to identify drivers of enterprise value, and translate those drivers into planning, reporting and decision support frameworks to support strategic and operational decision-making Skills and attributes for success A team player with strong communication and interpersonal skills Proactive, dedicated, innovative, resourceful, analytical and able to work under pressure Good command of spoken and written English Strong drive to excel professionally Strong leadership qualities and a good record of extra-curricular activities What we look for You have an agile, growth-oriented mindset.

What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world. You are curious and purpose driven.

We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world. You are inclusive.

We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust. At least an average distinction/ 2nd upper degree in Business Management or other related fields Ideally, you’ll also have past relevant trainee/internship experiences A good record of extracurricular activities What’s in it for you Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs. Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally. Bring out the best in yourself with continuous investment in your personal well-being and career development. Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society – building a better working world, together. What you can expect Shortlisted candidates can expect to complete an online assessment and a self-recorded video interview. Attach your CV, cover letter and academic transcripts when submitting your application.

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As a Business Process Transformation Manager, you’ll be at the forefront of shaping the future of Malaysia’s financial ecosystem. You’ll lead strategic transformation initiatives that drive operational excellence and innovation across banks, fintechs, merchants, and businesses. This is more than a role—it’s a chance to create meaningful impact across the industry.

YOUR JOURNEY WITH US

Lead Transformation Projects

• Spearhead end-to-end external transformation initiatives.
• Analyze industry processes to uncover opportunities for innovation.
• Apply methodologies like Lean, Six Sigma, Agile, and Kaizen to deliver measurable improvements.

Drive Data-Informed Decisions

• Use advanced analytics to monitor performance and trends.
• Translate insights into actionable strategies that align with stakeholder goals.

Collaborate Across the Ecosystem

• Engage with financial institutions, regulators, and industry bodies.
• Foster alignment and secure buy-in for impactful change.

Leverage Technical Expertise

• Stay ahead of automation trends in financial services.
• Ensure all initiatives meet regulatory standards.
• Develop risk mitigation strategies and maintain audit-ready documentation.

Empower Teams & Stakeholders

• Mentor cross-functional teams and external partners.
• Promote a culture of continuous improvement and innovation.

WHAT WE VALUE AT PAYNET

At PayNet, we believe in:

• Purpose-Driven Innovation : We transform ideas into solutions that empower the financial ecosystem.
• Collaboration & Trust : We build bridges across industries through transparency and shared goals.
• Excellence with Integrity : We deliver high-impact results while upholding the highest standards.
• Growth & Learning : We invest in our people and embrace change as a catalyst for progress.

BENEFITS OF JOINING PAYNET

At PayNet, we don’t just offer a job—we offer a thriving career in a purpose-driven organization. Here’s what you can look forward to:

• Attractive salary packages based on your performance
• 16% Employer EPF
• Wellness benefit monthly
• Childcare allowance monthly for children under 7 years old
• Dental and Optical

QUALIFICATIONS

• Bachelor’s degree (Master’s preferred) in relevant fields.
• 10+ years in process improvement, analytics, or project management.
• Proven success in leading transformation projects.
• Strong stakeholder engagement and communication skills.
• Familiarity with Malaysia’s financial industry and regulatory landscape.

Embark on an exciting career journey with Payments Network Malaysia Sdn Bhd (PayNet), the heartbeat of Malaysia's financial markets!

As the national payments network and a pivotal infrastructure for Malaysia’s dynamic financial markets, PayNet is a linchpin in advancing the nation’s digital economy.

Our comprehensive suite of retail payment solutions - encompassing DuitNow (QR and P2P), JomPAY (Bill Payments), FPX (Online), MyDebit (Domestic Debit), MEPS (ATM), and IBG (Interbank GIRO) - not only offer wide accessibility but are seamlessly integrated into the fabric of daily life in Malaysia. These services have revolutionised the way Malaysians handle financial transactions, marking a significant leap in consumer convenience and efficiency.

At PayNet, our focus is on providing a safe, efficient, and innovative payments system. We are dedicated to improving and managing payment services that meet the evolving needs of consumers and businesses. Our work ensures the stability and reliability of Malaysia’s financial system, supporting the growth of the economy.

Learn more about our work and how we are contributing to Malaysia's financial future at

Join us in embracing digital payments and advancing Malaysia's financial landscape.

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