What Jobs are available for Order Management in Malaysia?

**Job Description Summary**
The Order Management Leader owns key Order operations processes to drive regional backlog management, Order execution and Equipment delivery in collaboration with ITO, OM, HPM, Sourcing, Logistics, Lean & Commercial teams for HCS equipment. You will play a pivotal role in sales transfer, Inventory Management and revenue recognition compliance for HCS equipment business in AKA region.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Roles and Responsibilities**
+ Leads Order management team in AKA zones to ensure predictable Order Execution Process in collaboration with Sales, Modality, HPM, Service and Finance. This includes:
+ Leading Regional Backlog Management & order Execution to Drive Equipment Delivery and Sales Transfers.
+ Contribute to revenue linearity by date management, timely execution, and risk mitigation for fulfillment in coordination with S&OP and global fulfilment teams.
+ Drive COSD (Customer On-Site Date) Stability and Quality of delivery to Customers.
+ Inventory Management and Obso / reserve management
+ Drive Standard Work and deliver performance on KPI's through Daily Management system (DMS) related to Order Management
+ Act as single Interface to International OM Organization, Modalities, Sales, HPM and Finance for matters related to orders execution and fulfillment.
+ Implementation of global programs related to Order operations in AKA in collaboration with International OM Team.
+ Coordination with Logistics, shipping teams in Mfg & warehouses to ensure timely delivery of equipment to customers as per the orders in accordance with relevant Rules & Regulations.
+ Coordination with Logistics & sourcing teams to deliver cost productivity
+ Ensure adherence to revenue recognition norms and ensure proper documentation.
+ Drive Lean/Simplification projects to improve process effectiveness and efficiency
Quality Specific Goals:
+ Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int'l Law is broken.
+ Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int'l Law is broken.
+ Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines
**Required Qualifications:**
+ Bachelor's degree in operations management, Business Management or other related-field.
+ At least 15 years+ of leadership experience in corporate environment.
+ Leadership skills to lead and influence teams and shape/lead growth vision and business strategy
+ Team oriented - ability to motivate and work well with diverse, cross-functional teams. Excellent oral and written communications skills (English)
+ Strong analytical and process skills
+ Experience in interfacing with both internal team members and external customers as a part of a solution-based sales process
+ Strong communication skills to synthesize complex issues and communicate into simple messages.
+ Demonstrated ability to energize, develop, and build rapport at all levels within an organization
**Preferred Qualifications:**
+ MBA or Business Administration or related field medical equipment industry acumen
+ Deep marketing expertise in market & customer insights and product commercialization
**Inclusion and Diversity**
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI ONSITE
#LI HYBRID
**Additional Information**
**Relocation Assistance Provided:** No

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Major Duties and Responsibilities
+ To monitor daily shipment activities and ensure accurate and timely data entry into OM operating system.
+ To track and trace Order Management files
+ Ensure all customers standard operating procedures are followed and updated in the DLSOP.
+ Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
+ Ensure accurate and timely client and vendor billing.
+ Candidate must possess at least a Diploma or equivalent.
+ At least 1 to 2 years of related working experience in similar position.
+ Good knowledge of computer and MS Office applications.
+ Good command of written and spoken English.
+ Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus

**Job Description Summary**
The Team Leader Order Management, Japan is responsible for the management of the Order Management function within the SSC.
This includes leading a group of associates and overseeing operations to
- Deliver transactional processing services to the various entities and business units in accordance to the Service Level Agreement
- Operate within methodologies and processes aligned to the Corporate SSC model
- oversee team members' work and performance
- meet performance and productivity goals
- represent all continuous improvement process at cross functional meetings
- comply with relevant Regulatory requirements eg SOX, GDPMDS, ISO etc
- allocate resources to support other initiatives
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a **maker of possible** with us!
**Job Responsibilities:**
+ Set-up and operationalize the Japan order management team and processes
+ Partner with Japan team (travel required) to operationalize a new to BD, pre-discount model in: SAP ECC and Japan's Web Order Portal
+ Lead and manage the associates and operations, namely customer master data management, order processing, pricing validation, backorder management, discrepancy management and service/contract billings, with additional processes to be included as required.
+ Maintain good working relationships with distributors/end customers, internal stakeholders and other SSC functions
+ Conduct Customer/Distributor Surveys
+ Conduct regular meetings with Key Stakeholders eg Countries, Business to update on performance and obtain feedback
+ Escalate delays as appropriate
+ Recruit, develop and manage a process team to achieve individual and team objectives and operational goals.
+ Lead and participate in projects to standardize policies, procedures and processes across programs and operational units.
+ Develop strategies for change management and leads change efforts for specific projects.
+ Monitor metrics and publish performance indicators to control operational cost and quality.
+ Review and analyze business processes, procedures, and systems to identify risks and priorities for improving operational effectiveness and order management.
+ Collaborate with department manager and other SSC / SCM functions stakeholders to develop and implement realistic short term and long-term solutions. This will cover Order Management activities but in SSC and in-country.
+ Conduct Compliance audits and training as required.
+ Conduct periodic one to one and yearly performance review.
+ Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
+ Comply with all ISO 13485 requirements and BD policies.
+ Ensure a safe, healthy and environmentally friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
+ Regularly provides department manager with relevant information regarding activities, problems, issues related to Order Management Representatives, Specialists, Executives and Senior Executives assigned accounts and tasks.
+ Assists with the maintenance of master pricing files.
+ Plans, coordinates and oversees training of Order Management Representatives, Specialists, Executives and Senior Executives.
+ Monitors work performed by Order Management Representatives, Specialists, Executives and Senior Executives. Keeps department manager informed of any workload issues or other problems and assists in planning and implementing solutions for same, including providing coverage during absences.
+ Perform any other tasks as assigned.
**Job Requirements:**
+ Bachelor's degree in Supply Chain, Logistics, Business Administration, Statistics, Economics or related discipline
+ Minimum 8 years in customer service, with 1 - 2 years managing a team.
+ Experience working with metrics and performance indicators for continuous improvement.
+ Experience in constructing objectives, standards & procedures.
+ Experience working in a cross-functional and international multi-site environment.
+ Knowledge of logistics processes
+ Highly customer and business oriented
+ Highly adaptive and able to work under pressure.
+ Energetic and enthusiastic approach to work
+ Ability to work independently and strategically.
+ People management skills with previous experience of managing a team
+ Excellent analytical, interpersonal & communication skills
+ Advanced Project Management Skills are an added asset
+ Fluent in English and proficiency in Japanese is essential due to the responsibility of managing Japan orders. (Interviews will be conducted in Japanese and English)
+ Knowledge of other Asian languages is an added asset
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
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**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Job Summary**
Emerson Flow Control (FCV) is seeking a Director, Project Management & Order Management - Asia Pacific, based in Nilai, Malaysia. This role is responsible for leading and executing all enterprise processes across Asia Pacific for project and non-project orders. Key responsibilities include overseeing the quote-to-order lifecycle, order engineering, project management, and operations support.
The scope of enterprises processes includes:
+ Project Management and Quality Planning & Specifications (QP&S) functions for commercial orders
+ Order Engineering and Product Customization Engineering
+ Customer General Assembly Drawings
Reporting to the Vice President and General Manager FCV, Asia Pacific, this role will collaborate closely with both internal and external stakeholders to ensure all Key Performance Indicators (KPIs) are met and stay on track through the execution of each order. Stakeholders include, but are not limited to, customers, sales channels (Local Business Partners, Distributors, various FCV Sales teams), other FCV World Areas, and Operations Teams including Factories and Supply Chain teams.
In this role, the candidate will provide clear leadership and vision to the function - ensuring the basics are in place while continuously seeking improvements to enhance Enterprise Speed.
A key focus of the role will also be People and Leadership Development. The candidate will drive programs and initiatives aimed at employee growth, skills enhancement, productivity improvement, and foster a culture of quality and safety across the function.
If you are ready to embark on an exciting journey with us, we encourage you to apply. We look forward to hearing from you!
**In This Role, Your Responsibilities Will Be:**
+ Directly and indirectly develop talent within Project & Order Management function and the Fisher Chennai Engineering Centre (FCEC ), building a pipeline of future leaders and resources to support other functions within FCV.
+ Develop and drive improvements and best practices for continuous enhancement of metrics and service levels across the enterprise for quote-to-check processes that support the Business Unit's (BU) strategic initiatives of growth.
+ Direct project / program processes to ensure seamless integration with sales offices, local business partners and other Emerson BU.
+ Partner with manufacturing to drive speed, efficiency, and "right-the-first time" initiatives.
+ Responsible for Singapore Trade Entity's shipment President's Operating Report (POR ), end-to-end customer invoicing process, and ensuring high quality customer care service.
+ Support Global Project Management Office (PMO ) initiatives by implementing processes and tools to increase organizational productivity and efficiency. Provide timely feedback and drive continuous improvements, ensuring that processes and tools evolve to empower the team and unlock their fullest potential.
+ Interface with other Final Control Business Units on project execution, share lessons learned, and establish improvement plans.
**Who You Are:**
You see the big picture, constantly are imagining future scenarios, and create strategies to sustain competitive advantage. You take a proactive approach to shape and influence stakeholder expectations. You leverage each team member's unique background to achieve team goals. You are the first to spot possible future policies, practices, and trends in the organization, with the competition, and in the marketplace.
**For This Role, You Will Need:**
+ Bachelor's degree or equivalent experience, with at least 15 years of relevant industrial experience
+ Ability to manage ambiguity effectively
+ Ability to foresee potential project or order entry delays and take proactive actions to mitigate risk with enterprise support
+ Strong communication skills, with the ability to present clear and concise information to both internal and external stakeholders
+ Comfortable working in a matrix structure, with the ability to manage and influence across functions
+ Critical thinker and self-directed, with proven ability to collaborate effectively
**Preferred Qualifications That Set You Apart:**
+ Project Management or Order Execution experience
+ Demonstrated abilities in Sales and/or Operations or Execution functions
+ Knowledge, experience and familiarity with Emerson will be an advantage
+ Knowledge, experience and familiarity with Fisher / Sempell products, tools and business processes will be a further advantage
+ Outstanding verbal and written communication skills, with the ability to communicate in both technical and business terms
+ General understanding of control valve industry
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Customer Service is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key Responsibilities:**
- Provide administrative support to the Service Desk team
- Receive, validate, and log client requests, ensuring accurate detail capture
- Assist in generating customer reports and maintaining documentation
- Perform other related tasks as assigned
- No shift work required; business hours only
**Knowledge and Attributes:**
- Detail-oriented
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Assist in generating customer reports and maintaining documentation
- Calm and focused under routine tasks
- Reliable and consistent in meeting deadlines
**Academic Qualifications and Certifications:**
- High School Certification (Diploma or Degree is a plus)
**Required experience:**
- Proficient in MS Office applications
- Fresh graduates and candidates with no experience are encouraged to apply
- Excellent English, written and verbal communication skills
- Able to work in Cyberjaya (On-site)
**Good-to-have (not mandatory)**
- Cantonese and Putonghua skills
- Basic knowledge in the technology Industry or Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

CUSTOMER SERVICE OFFICER

JOB DESCRIPTIONS:



Answering customer’s questions via phone and/or live chat

Maintaining and updating customers’ accounts

Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers

Collecting and analyzing customer’s feedback for service improvement.

REQUIREMENTS:



High School | College Degree | Bachelor Degree.

Experience as Customer Service is preferred but not required.

WITH or WITHOUT work experience in the same position are encourage to apply.

Willing to be TRAINED.

Language Required: NATIVE (Fluent), MANDARIN & ENGLISH (Intermediate).

Must be willing to relocate for work in COLOMBO, SRI LANKA.

Interview will be conducted via GOOGLE MEET, PHONE or TELEGRAM.

Can start ASAP.

**Position:**
Customer Service Officer
**Job Description:**
**What You'll Be Doing**
+ Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
+ Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
+ Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
+ Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.
**What We Are Looking For**
+ Diploma or Degree in any fields.
+ Experience in customer service (order management) or buyer from manufacturing industry is a plus.
+ Possess excellent communication and interpersonal skills in English.
+ Proficient with Microsoft office software's, especially for Excel (Pivot, VLOOKUP).
+ Customer-service oriented, analytical and problem-solving mindset.
+ Self-motivated and ability to prioritize tasks with sense of urgency.
+ **Fresh graduates are welcomed to apply** .
**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
+ Medical Insurance
+ Life Insurance
+ Year-end bonus
+ Performance Bonus
+ 5-Day Work Week
+ Growth Opportunities
+ And more!
**About Arrow**
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .
**Location:**
MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Position Summary:
This role is a Southeast Asia Customer Service role and you will report to the Customer Service, Supervisor. You will drive ownership and responsibility for the day-to-day order fulfillment tasks and provide Excellent Services to our Customers and Channel Partners. You are professional, accountable, Customer centric (Customers First mentality) and enjoy working in a fast-paced matrixed environment.
**Key Responsibilities:**
+ You will be the main contact window for customer, channel partner and team member through phone, email, and or meeting mode of communication. You will act like an Account Management by providing proactive communication on any changes or delays and provide alternate options/solutions.
+ You respond optimally and efficiently to customers inquiries, ranging from quotation, orders, product availability, pricing, delivery, billing, return/replacement, complaints and other forms of documentation (e.g. proof of delivery, etc). This includes preparation of vital documentation to complete the order transactions in a timely manner.
+ Have close interlocks with other functions such as Sales, Supply Chain & Global Factories to meet Customer's expectations, as well as work with Finance on Accounts Receivables (AR), Accounts Payables (AP) issues and follow up where needed.
+ Drive the Order to Cash process, including processes such as order creation, order status communication, purchase order processing, payment & LC handling, preparation of shipping documents and coordination with logistics, distribution, and forwarders on shipments, billing and invoicing
+ Responsible to meet Operational Excellence targets by meeting Key Performance Index and Service Level Agreements.
+ Participate in process improvement when needed and ensure documentation and order processes are in line with corporate guidelines and compliance.
+ Comfortable working across borders, time zones, and cultures, dealing with a variety of global stakeholders
+ Accountable to maintain accurate records of orders, inventory, and shipments.
+ Prepare reports on order status / ad-hoc meeting.
**Our ideal candidate embodies the following traits and values to be successful in the role:**
+ Passionate about improving Customer Allegiance Score (CAS).
+ Curious and accept continuous process improvement.
+ Self-Starter and quick learner.
+ Positive and greet changes as opportunities.
+ Able to work independently, as well as collaborate with peers to work towards a common goal.
+ Multi-task efficiently in a fast-paced environment.
+ Communicate with others openly, respectfully and positively in a professional manner.
**Required and/or Preferred Qualifications from you:**
+ Diploma in Logistics/Supply Chain/Life Science or relevant major
+ 2+ years of experience in Customer Service function
+ Candidate to be customer service oriented and excellence in phone and email etiquette skills.
+ Proficiency in ERP like SAP, E1 (Oracle), & MS Office Preferred.
+ International Trading Knowledge
+ Fluent in both spoken and written English, Bhasa Melayu, additional language skills such as Mandarin, Bhasa Indonesian, Thai, Vietnamese are a plus
+ Possess attentive listening and problem-solving skills.
Competencies:
+ Demonstrates the ability to operate in a fast paced, multi-tasking environment.
+ Focuses and anticipates the needs of external and internal customers. Owns the customer experience and consistently delivers on commitments.
+ Accuracy is required in performing all functions of this position.
+ Self-starter with enthusiasm and positive outlook. Initiative and good organization skills are extremely valuable to ensure good customer service.
+ Passionately curious. Sees things from new angles, questions assumptions and conventional thinking.
+ Resilient and not afraid of changes. Loves taking on difficult challenges and resolving it.
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Customer Service Intern
RESPONSIBILITIES
We are looking for a Customer service Intern to join the Malaysia Supply Chain Team. You will be working alongside the Customer Service team to support to understand customer order and return processes and root cause across SEA and benchmarking across other markets.
You will gain exposure to different road to market, retailers / customer and processes involved in day-to-day business. You will be also working on an improvement process and understanding overall order management.
Your main focus :
+ Review current ways of working across SEA markets.
+ Work with Customer Service on order and return management.
+ Assist with various aspects of Customer Service, including data analysis, reporting, and process optimization.
+ Understand initiative process, review and deploy best practices to optimize order and returns processes.
+ Deploy KPI to track and measure effectiveness of new processes
YOU ARE A COTY FIT
+ Undergraduates who can commit **ideally 6 months** for a **full-time internship.**
+ Skilled in the use of MS Office tools including Outlook (or related email tool) Excel, Word and PowerPoint.
+ Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.
+ Possesses cross-cultural awareness and high emotional intelligence.
+ Articulate, with the ability to work in a fast-paced environment.
+ Good balance of a professional attitude while having fun.
+ Strong interest in consumer goods, makeup and beauty products.
+ Strong desire to learn along with a strong sense of ownership.
+ Persuasive, resilient and flexible, able to easily adapt to new challenges.
+ Passionate, enthusiastic and driven to regularly follow-up with loose ends.
+ Able to thrive despite challenges while adopting a positive attitude under pressure.
OUR BENEFITS
+ A salary that matches your knowledge and experience
+ Great holiday benefits
+ Comprehensive medical and commercial insurance
+ Fair rewards given based on performance and individual abilities
RECRUITMENT PROCESS
1. Our recruiter will contact you within 10 working days.
2. A telephone/online introductory meeting follows.
3. A first online/in-person interview
4. A second interview
5. You will receive a proposal with the terms of employment.
ABOUT COTY
Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!
For additional information about Coty Inc., please visit .
Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to.
Country/Region: MY
City: Kuala Lumpur