270 Order Management jobs in Malaysia

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Order Management Executive

• Coordinate, evaluate & manage after trade order including daily run activities, resolving escalations, and developing/supporting new processes or procedures to enhance productivity, as well as database maintenance and reporting.
• Responsible for sales order creation, from identifying customer needs, processing orders to shipment and delivery of orders to customers timely.
• Receive, follow up and process incoming orders after contract creation, ensuring accuracy and that all necessary information is present for timely fulfillment.
• Create & manage sales orders with accuracy.
• Monitor customer credit & chase for payment or LC.
• Prepare marking, shipping instructions, and raise sample requests.
• Monitor shipments.
• Manage contract schedules to support oil positioning.
• Manage contract extensions based on requirements.
• Schedule line reporting.
• Expired contract reporting.
• Communicate and reply to all queries (internal & customers).
• Attend ad-hoc issues/meetings.

Job Segment: Contract Manager, Database, Manager, Engineer, Legal, Technology, Management, Engineering

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Select how often (in days) to receive an alert:

Order Management Exec

Date: Feb 12, 2025

Role Purpose Statement:

• Coordinate, evaluate & manage after trade order including daily run activities but not limited to resolve escalations, developing/supporting new process or procedure to enhance productivity as well as database maintenance and reporting.
• Responsible for Sales order creation, from identifying customer needs, processing orders to shipment and delivery of orders to the customers timely and on time.
• Receive, follow up and process incoming orders after contract creation. This includes checking for accuracy, verifying that all necessary information is present and ensuring that the order can be fulfilled timely.

Main Accountabilities:

• Create & manage Sales Order with accuracy
• Monitor customer credit & chase for payment or LC
• Prepare marking, shipping instructions, and raise sample requests.
• Monitor shipments
• Manage contract monitoring
• Manage contract schedule rolling to support oil positioning.
• Manage contract extensions based on requirements
• Schedule line reporting
• Expired contract reporting
• Communicate and reply to all queries (internal & customers)
• Attend ad-hoc issues/meetings

Requirement:

• Min Diploma and above in related field.
• More than 2 years’ experience in supply chain/sales or order management
• Supply chain knowledge & proficiency in SAP system
• Well-versed in handling sales orders and data entry
• Strong analytical and problem-solving skills - OM analytics & insights to support operations needs & function development.
• Knowledge of order management systems, booking, and EDI
• Excellent interpersonal skills to handle customer issues and ensure customer satisfaction
• Managing compliance issues and handling customer complaints

Job Segment: Logistics, Supply Chain, Data Entry, Database, Operations, Administrative, Customer Service, Technology

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Order Management Administrator page is loadedOrder Management Administrator Apply locations Malaysia - Kuala Lumpur time type Full time posted on Posted 30+ Days Ago job requisition id JR100138

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

The Order Management (OM) Administrator is responsible for confirming and initiating all orders received from the Customer Service team using specified electronic tools, such as SAP. This role involves close collaboration with various departments worldwide, including Customer Service Sales, Accounting, Invoicing, Export, Procurement, Warehouse, and Project Coordination.

Job Description:

The Order Management (OM) Administrator is responsible for managing all Customer Service Orders, including Warranty Orders, from order entry to completion. This role involves close collaboration with various departments worldwide, including Customer Service Sales, Accounting, Invoicing, Export, Procurement, Warehouse, and Project Coordination.

Key Responsibilities:

Service:

• Manage all Customer Service Orders, including Warranty Orders, from order entry to completion.
• Follow up on customer requests regarding delivery times and provide customer care during and after order fulfillment.
• Create Maintenance Contracts and track invoices.
• Release invoices for Spare Parts and Services, ensuring timely revenue booking.

Component Orders:

• Handle internal component materials for production in China (CN) and Malaysia (MY).

General:

• Support OM-Administration in Malaysia (MY) and North America (NAM).

Percentage of Time Description of Essential Functions:

• 50% : Manage Spare Parts orders and monitor delivery times.
• 40% : Oversee invoicing management, including Maintenance Contracts, Spare Parts, and Service Work.
• 10% : Perform general administrative tasks.

Qualifications:

• Strong proficiency in using SAP or similar electronic order management tools.
• 2 - 3 years of experience in related position.
• Excellent communication and collaboration skills.
• Ability to manage multiple tasks and prioritize effectively.
• Commitment to ensuring customer satisfaction and service excellence.

Gutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Gutor Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Gutor Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Order Management Administrator role at Gutor

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

The Order Management (OM) Administrator is responsible for confirming and initiating all orders received from the Customer Service team using specified electronic tools, such as SAP. This role involves close collaboration with various departments worldwide, including Customer Service Sales, Accounting, Invoicing, Export, Procurement, Warehouse, and Project Coordination.

Job Description:

The Order Management (OM) Administrator is responsible for managing all Customer Service Orders, including Warranty Orders, from order entry to completion. This role involves close collaboration with various departments worldwide, including Customer Service Sales, Accounting, Invoicing, Export, Procurement, Warehouse, and Project Coordination.

Key Responsibilities:

Service:

• Manage all Customer Service Orders, including Warranty Orders, from order entry to completion.
• Follow up on customer requests regarding delivery times and provide customer care during and after order fulfillment.
• Create Maintenance Contracts and track invoices.
• Release invoices for Spare Parts and Services, ensuring timely revenue booking.
  
  

Component Orders:

• Handle internal component materials for production in China (CN) and Malaysia (MY).
  
  

General:

• Support OM-Administration in Malaysia (MY) and North America (NAM).
  
  

Percentage of Time Description of Essential Functions:

• 50%: Manage Spare Parts orders and monitor delivery times.
• 40%: Oversee invoicing management, including Maintenance Contracts, Spare Parts, and Service Work.
• 10%: Perform general administrative tasks.
  
  

Qualifications:

• Strong proficiency in using SAP or similar electronic order management tools.
• 2 - 3 years of experience in related position.
• Excellent communication and collaboration skills.
• Ability to manage multiple tasks and prioritize effectively.
• Commitment to ensuring customer satisfaction and service excellence.
  
  

Gutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Industrial Machinery Manufacturing

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Lead Agent - Ocean Export Customer Service Client Success Representative (Remote, Contract) Specialist, Order Management PI - APAC (Contractual Role – 1 Year)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Executive Order Management, SEA (12-month Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Escalation Agent (Return & Refund) - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 21 hours ago

Specialist, Order Management PI - APAC (Contractual Role – 1 Year)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Client Success Representative (Remote, Contract) Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Service Representative – Valve Services

Petaling Jaya, Selangor, Malaysia 5 days ago

Specialist, Order Management (Fresh Graduate Welcome)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia 2 days ago

Client Success Representative (Remote, Contract) Supply Chain Manager/Senior Supply Chain Analyst

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Account Manager, Performance Vertical, Large Customer Sales

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Petaling Jaya, Selangor, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia 17 hours ago

Petaling Jaya, Selangor, Malaysia 19 hours ago

Senior/Lead Customer Service Representative

Damansara, Selangor, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 18 hours ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Senior Customer Service Representative – Key Accounts

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Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Job Description

The Opportunity: As an Order Management Analyst, you will be responsible for delivering exceptional customer service to our wholesale, e-commerce, and retail customers in the EMEA region. Your primary focus will be on ensuring accurate and timely order processing, stock allocation, and shipment preparation. You will also play a key role in resolving customer inquiries, claims, and returns, as well as identifying and implementing process improvements. What Your Impact Will Be: Order Management Process orders accurately and timely from receipt to cash collection. Allocate stock to orders and prepare shipments for the warehouse. Confirm orders in the customer web portal. Manage the order book to align with customer requirements. Customer Support Facilitate inquiries from customers, sales, finance, planning, and logistics teams. Proactively communicate discrepancies in customer data to the sales team. Resolve claims and returns efficiently. Identify and resolve issues and implement preventive measures. Coordinate logistical processes to ensure timely delivery. Process Improvement Initiate and drive continuous process improvements, both internally and with customers. Analyze key performance indicators (KPIs) such as forecast accuracy and OTIF. Cross-Functional Collaboration Collaborate with marketing, sales, finance, planning, logistics, and customer teams. Qualifications

What We’re Looking For: Education and Experience : Bachelor’s degree in supply chain management and/or related field, 2-3 years of relevant experience. Technical Skills : Advanced Microsoft Office skills (especially Excel), AS400 knowledge preferred, strong supply chain process understanding. Language Proficiency : Fluent English (written and spoken), Mandarin or Tamil (written and spoken) would be an added value. Soft Skills : Excellent communication, problem-solving, analytical, and organizational skills. Teamwork and Adaptability : Team-oriented, flexible, and adaptable to change. Motivation and Learning : Self-motivated and eager to learn. Additional Information Don’t meet every single requirement?At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking. We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results. Our Approach to Flexible Work: We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter. Who We Are: Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences.Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential. Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more. Visit us at and .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment. Videos to watch: The Culture at Mattel Corporate Philanthropy

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Select how often (in days) to receive an alert: Order Management Exec

Date:

Feb 12, 2025 Role Purpose Statement: Coordinate, evaluate & manage after trade order including daily run activities but not limited to resolve escalations, developing/supporting new process or procedure to enhance productivity as well as database maintenance and reporting. Responsible for Sales order creation, from identifying customer needs, processing orders to shipment and delivery of orders to the customers timely and on time. Receive, follow up and process incoming orders after contract creation. This includes checking for accuracy, verifying that all necessary information is present and ensuring that the order can be fulfilled timely. Main Accountabilities: Create & manage Sales Order with accuracy Monitor customer credit & chase for payment or LC Prepare marking, shipping instructions, and raise sample requests. Monitor shipments Manage contract monitoring Manage contract schedule rolling to support oil positioning. Manage contract extensions based on requirements Schedule line reporting Expired contract reporting Communicate and reply to all queries (internal & customers) Attend ad-hoc issues/meetings Requirement: Min Diploma and above in related field. More than 2 years’ experience in supply chain/sales or order management Supply chain knowledge & proficiency in SAP system Well-versed in handling sales orders and data entry Strong analytical and problem-solving skills - OM analytics & insights to support operations needs & function development. Knowledge of order management systems, booking, and EDI Excellent interpersonal skills to handle customer issues and ensure customer satisfaction Managing compliance issues and handling customer complaints Job Segment:

Logistics, Supply Chain, Data Entry, Database, Operations, Administrative, Customer Service, Technology

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Job Description Summary

The Order Management Leader owns key Order operations processes to drive regional backlog management, Order execution and Equipment delivery in collaboration with ITO, OM, HPM, Sourcing, Logistics, Lean & Commercial teams for HCS equipment. You will play a pivotal role in sales transfer, Inventory Management and revenue recognition compliance for HCS equipment business in AKA region.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Leads Order management team in AKA zones to ensure predictable Order Execution Process in collaboration with Sales, Modality, HPM, Service and Finance. This includes:

• Leading Regional Backlog Management & order Execution to Drive Equipment Delivery and Sales Transfers.

• Contribute to revenue linearity by date management, timely execution, and risk mitigation for fulfillment in coordination with S&OP and global fulfilment teams.

• Drive COSD (Customer On-Site Date) Stability and Quality of delivery to Customers.

• Inventory Management and Obso / reserve management

• Drive Standard Work and deliver performance on KPI’s through Daily Management system (DMS) related to Order Management

• Act as single Interface to International OM Organization, Modalities, Sales, HPM and Finance for matters related to orders execution and fulfillment.

• Implementation of global programs related to Order operations in AKA in collaboration with International OM Team.

• Coordination with Logistics, shipping teams in Mfg & warehouses to ensure timely delivery of equipment to customers as per the orders in accordance with relevant Rules & Regulations.

• Coordination with Logistics & sourcing teams to deliver cost productivity

• Ensure adherence to revenue recognition norms and ensure proper documentation.

• Drive Lean/Simplification projects to improve process effectiveness and efficiency

Quality Specific Goals:

• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.

• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines

Required Qualifications:

• Bachelor’s degree in operations management, Business Management or other related-field.

• At least 15 years+ of leadership experience in corporate environment.

• Leadership skills to lead and influence teams and shape/lead growth vision and business strategy

• Team oriented – ability to motivate and work well with diverse, cross-functional teams. Excellent oral and written communications skills (English)

• Strong analytical and process skills

• Experience in interfacing with both internal team members and external customers as a part of a solution-based sales process

• Strong communication skills to synthesize complex issues and communicate into simple messages.

• Demonstrated ability to energize, develop, and build rapport at all levels within an organization

Preferred Qualifications:

• MBA or Business Administration or related field medical equipment industry acumen

• Deep marketing expertise in market & customer insights and product commercialization

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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#LI HYBRID

Additional Information

Relocation Assistance Provided: No

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We're rethinking homes for how people really live, and we're looking for an Order Management Specialist to join our E-Commerce (Mopio) team to help shape the future of living—one thoughtful detail at a time.

At Mopio, we're redefining home essentials for the modern lifestyle — smart, stylish, and surprisingly affordable.

As part of a fast-growing team, you'll help shape a brand that's bold, nimble, and built to meet everyday living with elevated design.

What you'll be doing:

• Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship.
• Monitor, supervise and execute order management system.
• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible.
• Answer customer inquiries and facilitate order change requests.
• Monitor, report and improve logistics KPIs.
• Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI.
• Provide direct input into the existing user tools and make recommendations for process.
• Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager.
  
  

What you'll need to succeed:

• Fluent English with excellent communication skills, both written and verbal.
• Proficient in Microsoft Office and Excel.
• Strong analytical skills
• Knowledge of ERP and e-commerce background is a plus.
  
  

Additional Details:

• Working arrangement: Onsite
• Working hours: 10pm to 7am OR 11pm to 8am
• Work schedule: Tuesday to Saturday
• Office location: INFINITY8 Reserve @ Level 28, MVS North Tower, Mid Valley Southkey, 1, Persiaran Southkey 1, Southkey, 80150 Johor Bahru, Johor Darul Ta'zim, Malaysia
  
  

Built for Real Life, Designed for What's Next

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us. #J-18808-Ljbffr

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities

• To monitor daily shipment activitiesand ensure accurate and timely data entry into OM operating system.
• To track and trace Order Management files
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.

Qualifications

• Candidate must possess at least a Diploma or equivalent.
• At least 1to 2years of related working experience in similar position.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Fresh graduates are encourage to apply.

Additional Information

Expeditors offers excellent benefits:

• GroupMedical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

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