165 Order Fulfillment jobs in Malaysia

*We Are Hiring an Order Fulfillment Consultant to Join Our Team *

Join our Order Management team and play a key role in ensuring smooth and timely order fulfillment across APAC markets. You'll collaborate with internal stakeholders and external customers to manage shipments, resolve post-sales issues, and support operational excellence through SAP and other systems.

Who You Are:

You are a detail-oriented and customer-focused professional with a strong understanding of order fulfillment processes and international shipping documentation. You thrive in fast-paced environments, enjoy solving problems, and can manage multiple priorities with confidence and professionalism.

Desired Skills and Experience:

• Bachelor's degree or equivalent experience in Supply Chain, Logistics, or related field.
• Experience in preparing full import and export shipping documents.
• Familiarity with different Incoterms and international shipping standards.
• Proficiency in written and spoken English.
• Sound judgment in processing and evaluating information for compliance with standards.
• Comfortable being on stand-by during Malaysia public holidays to avoid business disruption.
• Detail-oriented with a problem-solving mindset.
• Strong communication and coordination skills across teams and regions.
• Comfortable working independently and managing multiple priorities.
• Advantage: Able to join immediately.

What You Will Be Doing:

• Schedule and release orders for shipment using SAP, based on internal policy and customer requirements.
• Facilitate communication between customers and internal stakeholders (e.g., sales offices, dealers, Special Orders teams, manufacturing facilities across APAC).
• Verify and maintain shipping documentation such as packing lists, Bills of Lading (BL), and shipping permits.
• Participate in system migration and support ad-hoc projects as needed.
• Provide excellent customer service to external customers.
• Receive, prioritize, and process customer orders.
• Investigate and resolve complex customer inquiries.
• Manage post-sales quality and warranty issues.

Who We Are:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We believe work can bring meaning and purpose to life, and we support our employees in all aspects of their journey. Together, we make a lasting impact through our work and our communities.

What Matters to Us:

More than qualifications, we value talent, potential, and diverse perspectives. We welcome applicants who are open-minded, respectful, and eager to build positive relationships across our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships.

This is a
6 months contract
role.

Key Responsibilities

• Handling customer Purchase Order (PO) from start to finish, for assigned subregion / customer groups / key accounts in accordance to the required dispatch / shipping dates.
• Work closely with planners and warehouse team on deliveries committed and ensure maximum space utilization on each shipment to reduce shipping cost.
  • Ensure all orders are fulfilled timely and accurately so that orders flow efficiently and effectively.
• Coordinate with agents, forwarders, shipping liners and authorities on shipment booking to ensure goods are properly shipped in time, be it online or offline.
• Track and maintain up-to-date database of all KPIs and prepare monthly performance report.
• Attend and resolve customer's issues based on guideline provided on timely manner.
• Processing stock return note for any market return.
• Coordinate with Finance Department to ensure timely credit release.

Role Overview

We are seeking an experienced and proactive Order Fulfillment Executive to lead and optimize the order fulfillment process within our medical devices supply chain. This role is pivotal in ensuring seamless coordination between sales, logistics, warehouse, and finance teams to deliver exceptional service and operational efficiency. The successful candidate will drive continuous improvement initiatives, manage key customer relationships, and ensure compliance with regulatory standards in a dynamic, fast-paced environment.

Key Responsibilities

• Lead end-to-end management of order fulfillment operations, including pre-sales quotations, tender support, order processing, invoicing, delivery coordination, and post-sales documentation.
• Oversee purchase order issuance, goods receipt, and consignment stock verification to maintain optimal inventory accuracy.
• Drive operational excellence by implementing process improvements to enhance order accuracy, reduce lead times, and improve customer satisfaction.
• Manage logistics planning and execution for loan sets and inventory transfers, providing strategic guidance to the sales and operations teams.
• Serve as the primary liaison between internal stakeholders (Sales, Warehouse, Engineering, Finance) and external partners to resolve complex order and supply chain challenges.
• Develop and analyze monthly reports on loan set utilization, stock reconciliation, and inventory performance metrics to inform decision-making.
• Ensure adherence to Standard Operating Procedures (SOPs) and compliance with industry regulations and quality standards.
• Mentor junior team members and act as a key backup for other supply chain functions as needed.
• Lead and participate in cross-functional projects aimed at enhancing supply chain efficiency and customer service excellence.

Qualifications & Requirements

• Bachelor's degree in Supply Chain Management, Business Administration, or related field.
• 5+ years of relevant experience in order fulfillment, supply chain, or operations management, preferably within the medical devices or healthcare industry.
• Proven expertise in managing complex order fulfillment processes and inventory control.
• Strong analytical skills with proficiency in ERP systems (e.g., SAP) and advanced Excel capabilities.
• Exceptional communication, negotiation, and stakeholder management skills.
• Ability to thrive in a dynamic environment and manage competing priorities effectively.
• Demonstrated leadership and problem-solving abilities, with a customer-centric mindset.

General Information

Country:
Malaysia

State:
Kuala Lumpur

City:
Lingkaran Syed Putra

Office Location:
The Gardens South Tower, Mid Valley - Suites 26.01 & 27.01, Level 26 - &

Date posted:
26-Sep-2025

Business Function:
Customer Service

Position Type:
Temporary

Description
We Are Hiring an Order Fulfillment Consultant to Join Our Team
Join our Order Management team and play a key role in ensuring smooth and timely order fulfillment across APAC markets. You'll collaborate with internal stakeholders and external customers to manage shipments, resolve post-sales issues, and support operational excellence through SAP and other systems.

Who You Are:
You are a detail-oriented and customer-focused professional with a strong understanding of order fulfillment processes and international shipping documentation. You thrive in fast-paced environments, enjoy solving problems, and can manage multiple priorities with confidence and professionalism.

Desired Skills and Experience:

• Bachelor's degree or equivalent experience in Supply Chain, Logistics, or related field.
• Experience in preparing full import and export shipping documents.
• Familiarity with different Incoterms and international shipping standards.
• Proficiency in written and spoken English.
• Sound judgment in processing and evaluating information for compliance with standards.
• Comfortable being on stand-by during Malaysia public holidays to avoid business disruption.
• Detail-oriented with a problem-solving mindset.
• Strong communication and coordination skills across teams and regions.
• Comfortable working independently and managing multiple priorities.
• Advantage: Able to join immediately.

What You Will Be Doing:

• Schedule and release orders for shipment using SAP, based on internal policy and customer requirements.
• Facilitate communication between customers and internal stakeholders (e.g., sales offices, dealers, Special Orders teams, manufacturing facilities across APAC).
• Verify and maintain shipping documentation such as packing lists, Bills of Lading (BL), and shipping permits.
• Participate in system migration and support ad-hoc projects as needed.
• Provide excellent customer service to external customers.
• Receive, prioritize, and process customer orders.
• Investigate and resolve complex customer inquiries.
• Manage post-sales quality and warranty issues.

Who We Are:
Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:
At Steelcase, we put people at the center of everything we do. We believe work can bring meaning and purpose to life, and we support our employees in all aspects of their journey. Together, we make a lasting impact through our work and our communities.

What Matters to Us:
More than qualifications, we value talent, potential, and diverse perspectives. We welcome applicants who are open-minded, respectful, and eager to build positive relationships across our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships.

Roles And Responsibilities:

1. Sales Order

• Generate Sales Order upon received customer PO or IWO from Program.

• Follow up with buyer on material ETA date and check production lead time in Oracle system. Feedback to

Program for the shipment date.

• Update Oracle system when there is a revised customer PO.

2. Customer Open Order Report

• Received Customer Open Order Report.

• Follow up with buyer on material status.

• Update oracle system if needed and reply Open Order Report to program.

3. Release DJ

• Release Discrete Job for all project from MRP workbench

4. Commercial Invoice

• Prepare commercial invoice upon receive Shipment Request Form (SRF) from production.

• Update excel file when commercial invoice created.

• Commercial invoice email to customer (finance) if need.

5. Tax Invoice

• Prepare Tax Invoice after DJ closed or parts transfer to FG locater.

6. Sales Order Return

• Generate SO Return when necessary.

7. Others

• Do proper filing for customer PO & etc.

Requirements

• Diploma or Bachelor's Degree holder or having at least 2-3 years working experiences in similar field with higher school qualification.
• Knowledge in ERP and Oracle system.
• Planning experience & background.

Job Type: Full-time

Pay: RM3, RM4,200.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home

Experience:

• Sales Order: 2 years (Required)
• Customer Open Order Report: 2 years (Required)
• Sales Order Return: 2 years (Required)
• ERP systems: 2 years (Required)
• Oracle systems: 2 years (Required)

Work Location: In person

Position Title: Senior Order Fulfillment & Export Specialist (Chinese Speaking)

Employment: Independent Contractor

About the Job:

Job Summary:

The Senior Order Fulfillment & Export Specialist ensures timely and accurate order fulfillment from receipt to delivery. This role serves as the key point of contact for export orders, manages internal and external logistics coordination, and continuously improves order and distribution processes to meet customer and regulatory expectations.

Key Responsibilities:

• Validate and process sales and export orders in ERP (e.g., SAP).
• Coordinate closely with Planning, Warehouse, and Logistics for dispatch.
• Serve as the primary point of contact for all export order matters.
• Monitor inventory allocation and ensure timely order documentation.
• Liaise with couriers and shipping partners for local and international shipments.
• Prepare export documents and ensure compliance with trade regulations.
• Address customer inquiries, claims, and after-sales support.
  Lead or contribute to process improvement initiatives within order fulfillment.

Qualifications:

• Bachelor's degree in Supply Chain, Logistics, or related field.
• The candidate must know how to speak Mandarin Chinese
• Minimum 5 years' experience in order processing, logistics, or export.
• Proficient in ERP systems (e.g., SAP) and familiar with export documentation.
• Strong organizational, problem-solving, and communication skills.
• Training/License/Certification Certified Supply Chain Professionals, Export Compliance Professionals Certification, Certified Professional Logisticians (CPL), and other similar certifications are preferred but not required.

1. Order Management

• Process and review customer orders (from counter and outlet) to ensure accuracy and timely fulfillment.
• Prioritize orders based on delivery timelines, stock availability, and promotional activities.
• Handle cancellations, returns, and replacements in accordance with company policies.

2. Stock Coordination

• Liaise with the inventory team to ensure stock levels align with retail demand and promotions.
• Monitor stock transfers between the distribution center and retail outlets.
• Flag and resolve issues related to out-of-stock or overstock situations.

3. Customer Service Support

• Communicate with retail outlets or customers regarding order updates, delivery schedules, and issues.
• Work closely with the customer service team to maintain a positive customer experience.

4. Retail Campaign Support

• Support order fulfillment for promotional campaigns, new product launches, or seasonal sales.

5. Reports

• Track and report on key performance indicators such as order accuracy, fulfillment lead time, and delivery success rate.

Job Requirements

• Candidate must possess at least a Diploma or Degree in a related discipline.
• Proactive and able to work independently.
• Good in communication and presentation skills.
• PC literate especially in Microsoft Office and Excel applications.

5 days work per week.

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Parental leave

Work Location: In person

Position Title: Senior Order Fulfillment & Export Specialist (Chinese Speaking)

Employment Type: Independent Contractor

Location: Full Work From Home

Schedule: 05:00 AM – 02:00 PM or 06:00 AM – 03:00 PM (supporting New Zealand Team)

Holidays: Follows New Zealand (Auckland) public holidays

About the Role

The Senior Order Fulfillment & Export Specialist plays a critical role in ensuring the smooth and accurate processing of customer orders from receipt to delivery. As the key point of contact for export transactions, you will manage logistics coordination across internal teams and external providers, oversee export documentation and compliance, and proactively address customer concerns. This role requires a detail-oriented professional who thrives in a fast-paced, collaborative environment while supporting global operations.

Key Responsibilities

• Validate and process sales and export orders in ERP systems (e.g., SAP).
• Coordinate closely with Planning, Warehouse, and Logistics teams to ensure timely dispatch.
• Serve as the primary point of contact for all export order matters.
• Monitor inventory allocation and ensure complete and accurate order documentation.
• Liaise with couriers and shipping partners for both local and international shipments.
• Prepare Certificates of Origin, invoices, and other export documents to ensure compliance with trade regulations.
• Provide timely responses to customer inquiries, claims, and after-sales support.
• Lead or contribute to process improvement initiatives to enhance fulfillment and distribution efficiency.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field.
• Proficiency in both Mandarin Chinese and English (written and spoken).
• Minimum of 5 years' experience in order processing, logistics, or export.
• Skilled in ERP systems (e.g., SAP) and export documentation.
• Strong organizational, problem-solving, and communication skills.
• Preferred but not required: certifications such as Certified Supply Chain Professional, Export Compliance Professional, or Certified Professional Logistician (CPL).

Why Join Us?

By joining our team, you'll play a key role in connecting international operations and ensuring seamless order fulfillment for a global brand. We value professionals who are proactive, detail-driven, and passionate about delivering excellence to customers worldwide. In this role, you'll have the opportunity to work fully remotely while directly supporting our New Zealand team, giving you exposure to international trade practices, multicultural collaboration, and continuous learning in global logistics. You'll be part of a supportive and growth-oriented environment where your contributions will have a direct impact on our success and customer satisfaction.

Company Description

Addiction is a global pet foods powerhouse with strategic offices in the US, Singapore, the Philippines, China, and a state-of-the-art manufacturing facility in New Zealand. Our diverse product portfolio includes a wide range of grain and gluten-free premium dry, raw-dehydrated foods, and treats made from the finest free-range meats and antioxidant-rich fruits and vegetables. We have been trusted by some of the world's top pet food brands as their private label (OEM) partner of choice for years. At Addiction, we are committed to producing high-quality and premium foods for cats and dogs.

Position Title:
  Senior Order Fulfillment & Export Specialist
(Chinese and English Speaking)

Employment:
Independent Contractor

Job Location:
Full Work From Home

Working Schedule:
 05:00am to 02:00pm or 06:00am to 03:00pm (supporting New Zealand Team)

Holiday:
New Zealand (Auckland) Holiday

Job Summary:

The Senior Order Fulfillment & Export Specialist ensures timely and accurate order fulfillment from receipt to delivery. This role serves as the key point of contact for export orders, manages internal and external logistics coordination, and continuously improves order and distribution processes to meet customer and regulatory expectations.

Key Responsibilities:

• Validate and process sales and export orders in ERP (e.g., SAP).
• Coordinate closely with Planning, Warehouse, and Logistics for dispatch.
• Serve as the primary point of contact for all export order matters.
• Monitor inventory allocation and ensure timely order documentation.
• Liaise with couriers and shipping partners for local and international shipments.
• Prepare export documents and ensure compliance with trade regulations.
• Address customer inquiries, claims, and after-sales support.
• Lead or contribute to process improvement initiatives within order fulfillment.

Qualifications:

• Bachelor's degree in Supply Chain, Logistics, or related field.
• The candidate must know how to speak Mandarin Chinese and English.
• Minimum 5 years' experience in order processing, logistics, or export.
• Proficient in ERP systems (e.g., SAP) and familiar with export documentation.
• Strong organizational, problem-solving, and communication skills.
• Training/License/Certification Certified Supply Chain Professionals, Export Compliance Professionals Certification, Certified Professional Logisticians (CPL), and other similar certifications are preferred but not required.