93 Operations Support jobs in Malaysia
Operations Support
Posted 11 days ago
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Job Description
Join to apply for the Operations Support role at FCM Travel Asia
2 days ago Be among the first 25 applicants
Join to apply for the Operations Support role at FCM Travel Asia
Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio, 3000 retail shops worldwide and employs around 20,000 people. After starting as a leisure travel agency, the company is now also one of the world’s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen.
Operating in more than 90 countries and employing over 6000 people, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.
About The Opportunity
The MY Centralised Ops Support Team is to assist and support Operations Teams in all the markets in Asia. As an Operations Assistant, you will assist our corporate travel consultants on clients business travel enquiries and arrangements and provide support on reporting, UAT and OBT etc.
Job Scope:
- To provide quotation for BDM
- To assist clients with budget planning/quotation
- To liaise with visa centre on visa & health check
- To work with respective countries to obtain quarantine requirement & quarantine hotel arrangement
- To assist team to check on MIS error report, IDP report & other reporting
- To assist with invoicing & assist client with missing invoices
- To run LPO alert to affected pax and support to contact clients
- To run UAT test for national clients
- To run UAT with GDS team on new roll out
- To work with OBT support / troubleshooting
- Temporary back up TC coverage when really critical and team is really down by staffs
- To run LPO alert to affected pax and support to contact clients (it's critical alert within 24hrs, the team will need to call passenger immediately)
- Process refund backend and to send credit note to customer and/or attached invoice for refund admin fee together
- Unused Ticket tracking, client unused ticket report
- Part of GDS team UAT testing group
- Bill back follow up with hotel, including adding new invoice for bill back if required
- For mis error, to raise ticket for res data error as well
- Comply with company policies and code of conduct.
- Ensure customer information is handled securely and kept confidential at all times.
- Attend Internal online / offline trainings, and meet the minimum score requirement.
- Finance minimum standards and processes to be strictly followed at all times.
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
- Generous remuneration structure and a highly competitive salary
- Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
- Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
- Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
- A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
- Enjoy the freedom and flexibilitywith our Flexible Working Arrangement
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
#FCMAS
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Travel Arrangements
Referrals increase your chances of interviewing at FCM Travel Asia by 2x
Get notified about new Operations Support jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .
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#J-18808-LjbffrOperations Support
Posted 11 days ago
Job Viewed
Job Description
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Refine search Region Location Category Work type Brand Operations SupportApply now Refer a friend Job no: 527552
Brand: FCM
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Corporate & Group Travel
Operating in more than 90 countries and employing over 6000 people, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.
About the Opportunity
The MY Centralised Ops Support Team is to assist and support Operations Teams in all the markets in Asia. As an Operations Assistant, you will assist our corporate travel consultants on clients business travel enquiries and arrangements and provide support on reporting, UAT and OBT etc.
Job Scope:
• To assist clients with budget planning/quotation
• To liaise with visa centre on visa & health check
• To work with respective countries to obtain quarantine requirement & quarantine hotel arrangement
• To assist team to check on MIS error report, IDP report & other reporting
• To assist with invoicing & assist client with missing invoices
• To run LPO alert to affected pax and support to contact clients
• To run UAT test for national clients
• To run UAT with GDS team on new roll out
• To work with OBT support / troubleshooting
• Temporary back up TC coverage when really critical and team is really down by staffs
• To run LPO alert to affected pax and support to contact clients (it's critical alert within 24hrs, the team will need to call passenger immediately)
• Process refund backend and to send credit note to customer and/or attached invoice for refund admin fee together
• Unused Ticket tracking, client unused ticket report
• Part of GDS team UAT testing group
• Bill back follow up with hotel, including adding new invoice for bill back if required
• For mis error, to raise ticket for res data error as well
Compliance:
• Comply with company policies and code of conduct.
• Ensure customer information is handled securely and kept confidential at all times.
• Attend Internal online / offline trainings, and meet the minimum score requirement.
• Finance minimum standards and processes to be strictly followed at all times.
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
Generous remuneration structure and a highly competitive salary
Fun and Energetic culture : At the heart of everything we do at FCM is a desire to have fun and be yourself
Work life Balance : We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
Travel perks : You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
Enjoy the freedom and flexibility with our Flexible Working Arrangement
Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Interested? Apply today to explore this amazing opportunity!
#J-18808-LjbffrOperations Support Assistant
Posted 1 day ago
Job Viewed
Job Description
The Role
The appointee works in the Operations Department; involves in the logistical functions for events and furniture movement, maintain the cleanliness of designated areas, work alongside other members of the school’s traffic control team ensuring the safety of users in the school grounds.
The role reports to the Campus Logistics Manager through Operations Support Supervisor.
Requirements and package:
- Minimum completed PSLE
- Able to understand and speak simple English
- Experience in cleaning work and in handling cleaning equipment
- Able to communicate and work well with colleagues
- Have a commitment to punctual timekeeping and good attendance.
- Positive attitude and good initiative.
- Willing to work overtime on weekdays and weekends if required
- Annual leaves 15 – 23 days
- Medical benefit
- AWS and variable bonus
- Other benefits etc
Key Responsibilities
1. Events
- Assist in setting up and tearing down staging/seating for events as required; and
- Assist in preparation and handling of equipment/resources/refreshments for events/ meetings.
2. Logistics
- Assist in moving/transferring/transporting of items both in-house and off-site locations when required; and
- Be responsive and committed to meet the users’ requirements and needs.
3. External Housekeeping
- Maintain cleanliness in designated areas to plan;
- Be proficient in usage of cleaning equipment/machinery; and
- Ensure that the cleaning storage area is tidy and clean.
4. Traffic
- Assist the children in entering/alighting from vehicles at designated drop-off/pick-up points in the school; and
- Assist in guiding vehicles and pedestrians for a smooth flow of traffic.
5. Safety
- To be conscious of safety when carrying out duties in all areas;
- To follow safe work procedure in manual handling, operation of machines, use of electrical tools; and
- Put on personal protective gear provided such as safety glasses, gloves, safety shoes, and water boots.
6. Organization
- To adhere to duties roster as scheduled by the line manager;
- Maintain orderly storage of furniture/equipment/event supplies for operational usage ready;
- Organize and look after areas and equipment;
- Report any organizational problems to the line manager or whomsoever delegated the responsibility as appropriate; and
- Required to put in overtime on a regular basis.
7. Communication
- Communicate regularly with line manager on any organizational issue;
- Communicate with users related to job requests; and
- Build a good working relationship with colleagues.
8. General
- Maintain a high standard of personal appearance, including uniform;
- Maintain a high standard of conduct and behaviour that is sensitive to children;
- Be punctual and have a positive attitude to attendance;
- Be willing to move from one set of duties to another as needs arise; and
- On an annual basis, complete the Review and Development exercise and undertake identified development opportunities. Maintain an accurate and up to date record of all Professional Development opportunities.
- Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.
- Embrace the School’s commitment to creating a diverse and inclusive environment.
Personal Attributes
- Able to understand and speak simple English;
- Have a commitment to punctual timekeeping and good attendance;
- Be willing to work overtime on weekdays and weekends if required;
- Positive attitude and good initiative and
- Able to work independently as well as a good team player.
The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will conduct thorough background checks on all successful applicants.
5.5 day week. Interested applicants, please contact Nancy Sng at 67703523 / Jina at 67703197/ Roslinda at 67703100 or email to
#J-18808-LjbffrManning Operations Support
Posted 11 days ago
Job Viewed
Job Description
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
About Us
Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with a portfolio of more than 450 vessels, a pool of more than 14,000 seafarers and over 900 shore-based employees all over the world. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail.
We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company’s values and vision.
What You'll Responsible For:
To assist line manager in WSM Manning Network Audit Management through:
Liaise with Audit Parties for scheduling and performance of internal audits;
Follow up with internal audit findings and close-outs;
Managing internal audit findings in DOCMAP;
Maintenance of audit reports in SharePoint.
To support with periodical or ad-hoc data extracts from the Crew Management System that will form basis for KPI and other performance analysis tools;
Support with ad-hoc tasks related to CMS admin
Support with crewing related document management systems and tasks;
Be the custodian and monitor validity of all certificates (copies) received from the Manning Offices and IMTC for any accreditation by authorities, classification societies etc;
Other assignments as given by line manager related to administration and the operation of WSM Marine Personnel business area.
Support department’s digital initiatives including implementation and monitoring
Support Industrial relations Asst. manager in communication with various unions and authorities in matters relating to CBA and seafarers’ surveys
Support Audit function of suppliers and manning agents
What Experience and Skills Required:
- A bachelor's degree in Maritime Studies, Business Administration, Accounting, Human Resource Management, or any related field .
- Minimum 2–3 years of relevant experience in internal auditing, preferably within a commercial or maritime office environment.
- Prior exposure to internal auditing processes, with the ability to assist and gradually progress toward independent audit execution
- Strong communication skills, with the confidence to ask audit-related questions and engage with officers from other regions during audits Detail-oriented, organized, and capable of handling both audit responsibilities and general administrative support within the Marine Personnel function
- Ability to collaborate across departments and adapt to working in a multinational team environment
- Certification as an auditor is preferred.
*Only shortlisted candidates will be contacted
Become a valued member of our team, where every day presents new opportunities for learning and development. Sound interesting? Click "APPLY" now to embark on a rewarding career journey!
#WSM #J-18808-LjbffrOperations Support Analyst
Posted 11 days ago
Job Viewed
Job Description
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job DescriptionAbout Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Summary
The Operations Support Analyst (OSA) acts as a support system for the Channel Engagement Manager (CEM) and serves as the primary point of contact for an assigned portfolio of test delivery points. We are looking for an individual who can provide quality support to our dedicated test center networks in the APAC and ANZ regions. This role involves collaborating with various internal departments, clients, and partners.
Duties & Responsibilities
- Assist in managing all dedicated testing coordination and site support including problem solving by adhering to the escalation protocols.
- Manage the communication on getting the site commitment on the date of participation.
- Provide operation support and test delivery readiness communication to dedicated test centers.
- Assist in handling escalations proactively and positively.
- Assist in updating the audit trail of all problems and resolutions (problem description, troubleshooting steps taken, resolution) in Salesforce and other support tools.
- Work in a team-based environment promoting a service excellence culture.
- Participate in staff meetings, training programs, and team events as required.
- Perform other duties as assigned.
Qualification & Experience
- Candidate should at least possess a Diploma (Advanced / Higher or Graduate) bachelor’s degree in any discipline or equivalent.
- Must have at least three (3) years’ experience in an operations support environment.
- Excellent interpersonal, written, and oral communication and organizational skills.
- Optional - speak, read, and write Japanese fluently (JLPT N1 or N2 level)
- Problem-solving and negotiation skills.
- Ability to manage time to work on a variety of tasks simultaneously.
- Attentive, accurate, and focused, with a careful eye for detail.
- Ability to be flexible in working days/hours, as business needs dictate.
- Organized, and able to manage multiple tasks with appropriate priorities.
- Assumes responsibility and ownership of work product and deliverables.
- Ability to work effectively with other departments to ensure that service commitments are met.
- Proven ability to work well under pressure.
- Ability to implement efficiencies and productivity enhancements to existing processes.
- Ability to work in both a team environment and autonomously. A team player, while being able to work independently with minimal supervision.
- Demonstrate a high degree of integrity and confidentiality.
- Able to support work either on day shift, weekends, and/or on Malaysian public holidays.
- Strong background in MS applications, including MS Forms, Power Automate, and Power BI is an advantage.
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
#J-18808-LjbffrDelivery Operations Support
Posted 17 days ago
Job Viewed
Job Description
Delivery Operations Support page is loadedDelivery Operations Support Apply locations Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia time type Full time posted on Posted Yesterday job requisition id 20138069
Date Posted:
2025-07-08Country:
MalaysiaLocation:
Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , MalaysiaRole Overview
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
We are looking for a detail-oriented and process-driven Delivery Operations Support to join our Delivery Operations team. This role is critical in supporting the field operations by coordinating part ordering, managing job bookings, and ensuring timely and accurate system updates. The ideal candidate should possess strong experience in workflow management, ERP knowledge (preferably JD Edwards), and handling high-volume databases with a keen eye for continuous improvement.
Key Responsibilities:
Repair Fulfillment Operations
•Coordinate part ordering based on technician feedback and service reports.
•Verify part eligibility and validate warranty status.
•Monitor and track part deliveries, ensuring updates are reflected in the tracking system in a timely manner.
•Ensure accurate booking and closure of repair jobs, with correct entry into SAP/JDE or relevant systems.
•Maintain and update SMS and related service management platforms.
Documentation & Billing
•Ensure complete and compliant documentation for all billable jobs.
•Handle billing corrections, disputes, and escalations in coordination with internal teams.
•Interface with Sales and Field Operations to align on job status, customer requirements, and system updates.
Data Management & System Accuracy
•Maintain accurate and up-to-date service databases across ERP (JDE) and other platforms.
•Monitor and validate data entries for consistency, accuracy, and completeness.
•Support KPI reporting by extracting and analyzing data (e.g. booking accuracy, closure cycle time, job completion rates).
Performance Monitoring & Continuous Improvement
•Track operational KPIs and generate performance dashboards for internal review.
•Identify process inefficiencies or bottlenecks and recommend workflow enhancements.
•Contribute to cross-functional improvement projects aimed at enhancing service delivery effectiveness and customer satisfaction.
Key Requirements
•Diploma or Degree in Business, Operations, Logistics, or related field.
•Minimum 3–5 years’ experience in service operations or delivery support, preferably in a high-volume, field service environment.
•Hands-on experience with ERP systems (JD Edwards preferred), CRM, and service management tools.
•Strong analytical and data management skills; Excel proficiency required.
•Excellent attention to detail, organizational, and problem-solving abilities.
•Ability to work collaboratively across departments and communicate effectively with field and sales teams.
Apply today to join us and build what’s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio .
You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians , all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do . We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
About UsWe go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
#J-18808-LjbffrManning Operations Support
Posted 18 days ago
Job Viewed
Job Description
Manning Operations Support page is loadedManning Operations Support Apply locations Kuala Lumpur Singapore time type Full time posted on Posted Yesterday job requisition id JOBREQ_11183
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
About Us
Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with a portfolio of more than 450 vessels, a pool of more than 14,000 seafarers and over 900 shore-based employees all over the world. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail.
We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company’s values and vision.
What You'll Responsible For:
To assist line manager in WSM Manning Network Audit Management through:
Liaise with Audit Parties for scheduling and performance of internal audits;
Follow up with internal audit findings and close-outs;
Managing internal audit findings in DOCMAP;
Maintenance of audit reports in SharePoint.
To support with periodical or ad-hoc data extracts from the Crew Management System that will form basis for KPI and other performance analysis tools;
Support with ad-hoc tasks related to CMS admin
Support with crewing related document management systems and tasks;
B e the custodian and monitor validity of all certificates (copies) received from the Manning Offices and IMTC for any accreditation by authorities, classification societiesetc;
Other assignments as given by line manager related to administration and the operation of WSM Marine Personnel business area.
Support department’s digital initiatives including implementation and monitoring
Support Industrial relations Asst. manager in communication with various unions and authorities in matters relating to CBA and seafarers’ surveys
Support Audit function of suppliers and manning agents
What Experience and Skills Required:
- A bachelor's degree in Maritime Studies, Business Administration, Accounting, Human Resource Management, or any related field .
- Minimum 2–3 years of relevant experience in internal auditing, preferably within a commercial or maritime office environment.
- Prior exposure to internal auditing processes, with the ability to assist and gradually progress toward independent audit execution
- Strong communication skills, with the confidence to ask audit-related questions and engage with officers from other regions during audits Detail-oriented, organized, and capable of handling both audit responsibilities and general administrative support within the Marine Personnel function
- Ability to collaborate across departments and adapt to working in a multinational team environment
- Certification as an auditor is preferred.
*Only shortlisted candidates will be contacted
Become a valued member of our team, where every day presents new opportunities for learning and development. Sound interesting? Click "APPLY" now to embark on a rewarding career journey!
#WSM #J-18808-LjbffrBe The First To Know
About the latest Operations support Jobs in Malaysia !
Delivery Operations Support

Posted 5 days ago
Job Viewed
Job Description
2025-07-08
**Country:**
Malaysia
**Location:**
Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia
**Role Overview**
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
We are looking for a detail-oriented and process-driven Delivery Operations Support to join our Delivery Operations team. This role is critical in supporting the field operations by coordinating part ordering, managing job bookings, and ensuring timely and accurate system updates. The ideal candidate should possess strong experience in workflow management, ERP knowledge (preferably JD Edwards), and handling high-volume databases with a keen eye for continuous improvement.
**Key Responsibilities:**
Repair Fulfillment Operations
- Coordinate part ordering based on technician feedback and service reports.
- Verify part eligibility and validate warranty status.
- Monitor and track part deliveries, ensuring updates are reflected in the tracking system in a timely manner.
- Ensure accurate booking and closure of repair jobs, with correct entry into SAP/JDE or relevant systems.
- Maintain and update SMS and related service management platforms.
Documentation & Billing
- Ensure complete and compliant documentation for all billable jobs.
- Handle billing corrections, disputes, and escalations in coordination with internal teams.
- Interface with Sales and Field Operations to align on job status, customer requirements, and system updates.
Data Management & System Accuracy
- Maintain accurate and up-to-date service databases across ERP (JDE) and other platforms.
- Monitor and validate data entries for consistency, accuracy, and completeness.
- Support KPI reporting by extracting and analyzing data (e.g. booking accuracy, closure cycle time, job completion rates).
Performance Monitoring & Continuous Improvement
- Track operational KPIs and generate performance dashboards for internal review.
- Identify process inefficiencies or bottlenecks and recommend workflow enhancements.
- Contribute to cross-functional improvement projects aimed at enhancing service delivery effectiveness and customer satisfaction.
**Key Requirements**
- Diploma or Degree in Business, Operations, Logistics, or related field.
- Minimum 3-5 years' experience in service operations or delivery support, preferably in a high-volume, field service environment.
- Hands-on experience with ERP systems (JD Edwards preferred), CRM, and service management tools.
- Strong analytical and data management skills; Excel proficiency required.
- Excellent attention to detail, organizational, and problem-solving abilities.
- Ability to work collaboratively across departments and communicate effectively with field and sales teams.
Apply today to join us and build what's next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
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Operations Support Analyst (Warehouse & Logistic)
Posted 1 day ago
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Job Description
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Operations Support Analyst (Warehouse & Logistic)Date: Jul 9, 2025
Location: Penang, 07, MY
Functional Area: Operations (OPS)
Career Stream: Operations Support (SUP)
Role: Analyst
Job Title: Operations Support Analyst
Job Code: ANA-OPS-SUP
Job Level: Level 07
Direct/Indirect Indicator: Indirect
As an Operations Support Administrator, you will play a pivotal role in managing our in-house indirect material inventory within the warehouse.This position is focused on the meticulous management of materials used for testing and research, such as cables and SSDs, rather than material planning . You will be responsible for ensuring seamless processes for receiving, internal management, and issuing parts to our engineers. Your expertise in warehouse management and problem resolution will be key to maintaining system availability and operational efficiency.
Detailed DescriptionKey Responsibilities:
Administer and support logistics processes with a focus on in-house inventory management of indirect materials.
Ensure all material transactions are approved, processed, and issues are resolved in a timely manner.
Provide ongoing support in resolving process and execution issues with both internal and external customers.
Prepare and review regular reports for function managers and finance, ensuring accuracy and timeliness.
Interface with various levels of Celestica management to ensure compliance with logistics processes.
Manage warehouse operations and resolve problems to ensure continuous system availability.
Oversee the timely processing of returned materials, including training and coaching employees on processes and conducting audits.
Coordinate the site scrap process, including pickup and on-site storage.
Educate users and managers on the importance of timely and accurate administration in material management.
Essential: Strong experience (3-6 years) in warehousing, with a specific focus onmaterial and inventory management (Indirect Material) .
Highly Preferred: Experience working in a design center or lab environment, particularly with lab material management.
Acceptable: Relevant experience in a factory setting will also be considered.
Proficient knowledge in business, goods receiving, warehousing, and operational processes.
Excellent interpersonal skills with the ability to communicate effectively with various stakeholders.
Good English language skills are preferred.
Ability to speak Chinese for better communication with the HPS China team and vendor is an added advantage.
College or Bachelor's degree in a related field, or an equivalent combination of education and experience.
Physical DemandsWhy Join Celestica?
At Celestica, we are committed to building a diverse and inclusive workforce that reflects the communities in which we operate. We offer a challenging yet rewarding environment where you can grow your career and make a significant impact. If you are a proactive individual with a passion for operational excellence and a knack for inventory management, we encourage you to apply!
Application Process:
We are looking to fill this position quickly. Qualified candidates will be contacted for screening within one week of application. Interviews will be conducted by Lisa Qin and her team members.
Typical Experience Typical Education NotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Operations Support Analyst (Warehouse & Logistic)
Posted 11 days ago
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Operations Support Analyst (Warehouse & Logistic)Date: Jul 9, 2025
Location: Penang, 07, MY
Functional Area: Operations (OPS)
Career Stream: Operations Support (SUP)
Role: Analyst
Job Title: Operations Support Analyst
Job Code: ANA-OPS-SUP
Job Level: Level 07
Direct/Indirect Indicator: Indirect
As an Operations Support Administrator, you will play a pivotal role in managing our in-house indirect material inventory within the warehouse.This position is focused on the meticulous management of materials used for testing and research, such as cables and SSDs, rather than material planning . You will be responsible for ensuring seamless processes for receiving, internal management, and issuing parts to our engineers. Your expertise in warehouse management and problem resolution will be key to maintaining system availability and operational efficiency.
Detailed DescriptionKey Responsibilities:
Administer and support logistics processes with a focus on in-house inventory management of indirect materials.
Ensure all material transactions are approved, processed, and issues are resolved in a timely manner.
Provide ongoing support in resolving process and execution issues with both internal and external customers.
Prepare and review regular reports for function managers and finance, ensuring accuracy and timeliness.
Interface with various levels of Celestica management to ensure compliance with logistics processes.
Manage warehouse operations and resolve problems to ensure continuous system availability.
Oversee the timely processing of returned materials, including training and coaching employees on processes and conducting audits.
Coordinate the site scrap process, including pickup and on-site storage.
Educate users and managers on the importance of timely and accurate administration in material management.
Essential: Strong experience (3-6 years) in warehousing, with a specific focus onmaterial and inventory management (Indirect Material) .
Highly Preferred: Experience working in a design center or lab environment, particularly with lab material management.
Acceptable: Relevant experience in a factory setting will also be considered.
Proficient knowledge in business, goods receiving, warehousing, and operational processes.
Excellent interpersonal skills with the ability to communicate effectively with various stakeholders.
Good English language skills are preferred.
Ability to speak Chinese for better communication with the HPS China team and vendor is an added advantage.
College or Bachelor's degree in a related field, or an equivalent combination of education and experience.
Physical DemandsWhy Join Celestica?
At Celestica, we are committed to building a diverse and inclusive workforce that reflects the communities in which we operate. We offer a challenging yet rewarding environment where you can grow your career and make a significant impact. If you are a proactive individual with a passion for operational excellence and a knack for inventory management, we encourage you to apply!
Application Process:
We are looking to fill this position quickly. Qualified candidates will be contacted for screening within one week of application. Interviews will be conducted by Lisa Qin and her team members.
Typical Experience Typical Education NotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.