334 Operations Specialist jobs in Malaysia
Operations Specialist
Posted 11 days ago
Job Viewed
Job Description
Are you seeking a dynamic opportunity where you can leverage your financial acumen, operational expertise, and administration skills to drive success in a multinational environment? Join our team as an Operation Support Executive, where you’ll play a pivotal role in managing sales forecasts, order processing, and customer service for 18 countries across diverse Asian markets. This role offers a blend of finance, operations, and administrative responsibilities, providing a unique opportunity to contribute to the growth and efficiency of our global business.
What You’ll Be Doing
As an Operation Support Executive, you'll play a key role in order processing and consolidating Marketing Distributors (MD) sales forecasts and generating sales and inventory reports by SKU. You'll manage Asian order processing to meet sales targets and enhance customer relations. Additionally, you'll provide crucial support to commercial teams in administering Asian sales and marketing operations. Your responsibilities will also include handling customer technical inquiries, overseeing general office administration, creating and managing databases, and compiling reports to ensure efficient organization operations.
Order Processing and Reporting
- Update and maintain the ARO order Tracking Query with current, accurate and timely information to monitor order/shipment status.
- Responsible for orders processing for assigned countries. Address routine order issues requiring immediate attention.
- Managing database of FCA sales and local sales in ARO system.
- Maintain customer account/order files with appropriate digital documents for accurate record keeping compliance and audit purposes.
- Maintain ARO reporting system, update orders placement and orders status into the system.
- Provide customer service and follow-up support to all internal/external customers, sales inquiries and leads in an effective, efficient, professional and friendly manner.
- Submit and process Credit Applications for new accounts or reactivations.
- Provide routine order shipment reports.
Supply Chain Support
- Solicit and prepare consolidated forecast report for review.
- Track orders OTIF to monitor packager’s performance and update supply chain for improvement purpose.
- Day to day liaison with the supply chain/logistics on order fulfillment for Asia Marketing Distributors.
Operation / Administration Support
- Collect, coordinate, communicate, and monitor Asian SKU forecasts and consolidation on a monthly, quarterly and annual basis. To ensure minimal forecast variance to achieve optimal inventory management and positive impact on EBITDA.
- Monitor Asia Debtors accounts to maintain zero balance in overdue accounts and update monthly Asia Accounts Due report.
- Send monthly Account Due report to Regional Managers.
- Send monthly statement to MDs and follow up with MDs on overdue invoices.
- Collect local sales report from MDs to provide local sales inventory report.
- Provide monthly reports from ARO reporting system including MDs local sales, inventory report, etc.
- Check all invoices of ARO office expense and obtain approval of the expenses.
- Oversee the review and distribution of monthly statement to MDs and follow up on overdue invoices to ensure prompt payment and avoid delinquency and reduce bad debts exposure.
- Collect and respond to direct customer enquiries/sales leads and product inquiries. Coordinates internally to respond to product technical inquiries from customer with support and input from R&D/Quality and product integrity, as needed. Progress and monitor and report major technical and quality issues from time to time.
- Assist and provide cross functional ad-hoc administration to Asian Sales and Marketing operations.
What You’ll Bring To The Role
- Minimum of 2-3 years of experience in a sales operations role with a multinational company, including experience with US headquarters in managing accounts receivable.
- General working knowledge and experience with inventory models, forecasting methods, inventory control procedures, order processing, customer service, and logistical/payment process flows, demonstrating expertise in order processing best practices.
- Able to independently review, coordinate and communicate routine weekly/monthly sales reports and letters of credit (LC) resulting in approval and shipment.
- Demonstrated expertise in independently consolidating sales forecasts and orders to produce bridge reports between forecast and orders.
- Proficient understanding of trading term and credit control to review and make recommendations.
- Experience administering Sales Reporting System and ERP systems to ensure accurate and efficient handling of sales and accounts receivable data.
- Able to provide administrative support, including coordination of forecasts, management of debtor accounts, report generation, communication with stakeholders, and assistance with sales and marketing operations.
- Understanding of supply chain management concepts and processes and the multiple functions and how they interact: between sales, marketing, supply chain, accounting and financial reporting.
- Proficiency of Microsoft Office Applications: Excel, Word and PowerPoint.
- Fluent written and spoken English, Mandarin, and Bahasa with excellent communication skills to interact effectively with internal and external stakeholders.
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- Certification in supply chain management or relevant field would be advantageous but not required.
Total Rewards
- Impactful Responsibilities: Take on a diverse range of responsibilities, from managing sales forecasts to overseeing order processing and customer inquiries, allowing you to make a tangible impact on the organization's operations and success.
- Growth Opportunities: Join a dynamic team where you can leverage your expertise while continuously learning and developing new skills. Explore opportunities for career advancement and professional growth within a multinational company.
- Cross-Functional Collaboration: Engage in cross-functional collaboration with teams across sales, marketing, supply chain, and finance, providing you with exposure to various aspects of business operations and enhancing your understanding of how different functions interact.
- Global Reach: Contribute to the success of a global company with operations spanning across diverse Asian markets. Work with stakeholders from different countries and cultures, broadening your international experience and perspective.
- Supportive Environment: Be part of a supportive and collaborative work environment where your contributions are valued, and your ideas are encouraged. Join a team that prioritizes communication, teamwork, and professional development, fostering a culture of excellence and innovation.
Are you ready to drive operational excellence and contribute to the success of a multinational company? Join our team as we revolutionize operations, maximize efficiency and performance, and leave a profound mark on a global scale. Apply now and be a part of our exciting journey!
About Us
At WD-40 Company we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our “why” is refreshingly simple - we exist to create positive lasting memories in everything we do. We solve problems. We make things work smoothly. We create opportunities. How we achieve our “why” is by cultivating a tribal culture through learning, teaching and living our values.
Since 1953, our formulation remains a secret. It is no secret that our passion for our people, culture, and brands is what distinguishes us. WD-40 Company has best-in-class products and we seek best-in-class talent.
At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
Why You Should Apply
- Learning-based culture that supports the growth and development of all tribe members.
- Strong values aligned, purpose driven culture whose #1 strategic driver is People first mindset where everybody experiences a sense of belonging.
- Over 91% employee engagement as of January 2024 global employee survey.
Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day.
#J-18808-LjbffrCompensation Operations Specialist
Posted 4 days ago
Job Viewed
Job Description
Our people are foundational to our strategy– they are not ‘resources’ that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.
Let’s talk about the team:
The Compensation Operations Specialist will be part of the People Shared Services Team, providing crucial support to the Total Rewards team. The primary responsibility of the Rewards function is to design and implement competitive and cost-effective compensation, global mobility, and benefits programs to help the organization attract and retain top talent. Key deliverables for this role include supporting the administration of global compensation programs, enabling the Total Rewards team to focus on strategic initiatives.
Let’s talk about the role:
Provide compensation administration support to Compensation Operations team
Review and administer global compensation operational processes and tools. Identify and recommend improvements.
Support and maintenance of compensation data/components within system of record (i.e. comp grade profiles, compensation ranges, etc.)
Key contributor for the administration of the annual compensation review program, bonus program, and promotion cycles.
Partner with systems team to maintain, enhance and test compensation tools.
Assist in the creation and delivery of any manual compensation communications to employees and/or their managers, related to annual, bonus, and promotion cycles.
Report, audit, and analyze compensation data.
Ensure data accuracy in compensation processes.
Participate in compensation surveys and ad-hoc benchmarking.
Provide support and maintenance for job architecture.
Review, recommend and document compensation processes, controls, and compliance (process, regulations, approvals).
Ensure the company is in compliance with federal and state laws governing compensation practices.
Contribute to the enhancement and development of Compensation Operations SOPs (Standard Operating Procedures)
Collaborate and lead efforts with key global contacts, such as People Experience Operations and People Advisory colleagues in other regions and People systems and support teams.
Support broader Total Rewards projects as and when needed.
Assist with the transfer and support of work from Rewards COE (Center of Excellence) that may include assistance in Global Mobility, Benefits and Equity administration.
Let’s talk about you:
Bachelor’s degree.
Minimum of 3-5 years of related experience.
Knowledge of fundamental compensation principles, concepts, and administration
Advanced Microsoft Office skills especially in Microsoft Excel
Detail oriented
Can work independently, investigate, assess and recommend improvements and present ideas proactively. Workday knowledge
A desire to strong customer centric mindset to provide exceptional and personal employee experience with a sense of urgency
Strong interpersonal skill
Ability and willingness to work flexibly to align with global needs such as early/late shifts, as needed
Ability to proficiently write and speak English
Excellent written, oral communication skills and strong interpersonal skills to interact with all levels of organization, globally.
Logical thinker who can assess a situation and provide the right balance of empathy, urgency, and diagnostic of next steps
Proactive in taking ownership to resolve situations by being resourceful to provide exceptional employee experience.
Enthusiastic to learn, and excited by the opportunities new challenges provide.
A strong sense of business ethics and integrity including the ability to appropriately handle confidential information.
Assesses situational and organizational dynamics along with competing activities has strong business acumen and functional knowledge
Strong organizational skills and the ability to manage multiple functions and projects simultaneously
Ability to work well under pressure, flexible in adapting and responding to changing situations; resilient
Experience in working within cross functional teams and able to support multiple countries with a general understanding of additional countries’ employment legislation and when to seek more qualified advice
Builds partnerships and strong working relationships with internal stakeholders
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
#J-18808-LjbffrDrone Operations Specialist
Posted 4 days ago
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Job Description
Description
We are seeking an individual with recent experience handling drones and holding Singapore Citizenship. The ideal candidate will possess exceptional manual dexterity, superior eye-hand coordination, and a calm demeanour when facing challenges. Strong communication skills and the ability to work well with others in the Industrial and Defence Industries are essential.
Responsibilities
- Communicate with stakeholders to understand UAV flight mission objectives.
- Plan flight paths and missions, including conducting risk assessments, while considering Aviation Regulations and Fly-it-Safe practices.
- Conduct pre-flight inspections of UAVs and associated equipment.
- Apply for and secure all necessary permits and authorizations for UAV operations.
- Operate UAVs safely and skillfully, including managing onboard cameras and sensors to collect data, images, and readings.
- Process and analyze collected data for reporting purposes.
- Maintain accurate flight logs and data records.
- Respond to emergencies and malfunctions safely and effectively.
- Perform routine maintenance, troubleshooting, and minor repairs on UAVs.
- Ensure UAV and associated equipment are in good working order.
- Conduct UAV pilot training.
- Perform UAV flight tests.
- Gather feedback from UAV end-users for product or service improvements.
- Collaborate with the engineering team to address end-user feedback and requests.
User Operations Specialist
Posted 6 days ago
Job Viewed
Job Description
Who We Are
Established in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.
Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP）& Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland’s FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.
As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.
Why Join Us
At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.
Job Responsibilities
- Responsible for activating, retaining, and converting users to enhance user engagement and product value.
- Develop and execute operational strategies for existing users to achieve improved customer retention and engagement.
- Contact and maintain relationships with customers via phone and email to increase customer loyalty and drive additional product purchases.
- Plan and execute user activities to enhance user participation and satisfaction.
- Continuously improve activation and conversion methods based on customer feedback to increase customer engagement on the platform.
Job Requirements
- Experience: At least 1 year of proven customer-facing experience or experience in the Fintech/Financial Services industry, demonstrating expertise in dealing with customers.
- A hard-working and dedicated approach.
- Fluency in both Mandarin Chinese and English is required.
- Immediately available will be preferred.
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#J-18808-LjbffrFinance & Operations Specialist
Posted 8 days ago
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Job Description
4 weeks ago Be among the first 25 applicants
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This range is provided by aCloud. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeMYR60,000.00/yr - MYR100,000.00/yr
We are seeking a detail-oriented and proactive Finance & Operations Specialist to manage the sales and finance operations of our organisation. This role is critical in ensuring smooth end-to-end processes from sales to procurement and subscription contract management while maintaining excellent customer relationships and managing accounts receivable (AR). The ideal candidate should have experience with subscription-based billing and reporting, particularly in Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) models.
This is a Malaysia-based role, covering both Singapore and Malaysia operations, with the possibility of traveling to the Singapore HQ twice a year.
Key Responsibilities
- Sales and Finance Operations
- Oversee the complete sales-to-procurement lifecycle, including processing Sales Orders (SO), Purchase Orders (PO), and procurement tasks
- Manage subscription contract lifecycle, including renewals, amendments, and compliance tracking
- Collaborate with the sales team to ensure accurate and timely updates in sales operations and reporting
- Ensure smooth and efficient processes in procurement and vendor coordination
- Subscription and Recurring Billing Management
- Handle monthly MRR billing management, ensuring accuracy and timeliness of invoices
- Manage and monitor subscription and usage-based billing processes, ensuring data integrity
- Prepare detailed reports for MRR, ARR, and subscription usage metrics for management review
- Identify and resolve discrepancies in subscription billing and usage data
- Accounts Receivable (AR) and Customer Management
- Prepare and issue accurate sales invoices to customers
- Respond to customer finance-related inquiries, including requests for Statements of Account (SOA) and payment clarifications
- Monitor and manage AR, ensuring timely follow-ups on outstanding payments
- Resolve customer disputes and escalate issues when necessary to ensure efficient cash flow
- Maintain customer finance records and ensure compliance with company policies and financial regulations
- Process Improvement and Reporting
- Identify opportunities to optimise sales and finance workflows to improve efficiency and accuracy
- Prepare and maintain detailed records, reports, and dashboards related to sales, procurement, MRR, ARR, and AR management
- Support management in financial audits and compliance reviews as required
- Collaboration
- Liaise with cross-functional teams, including sales, procurement, and finance, to ensure alignment and seamless operations
- Travel
- Possibility of traveling to Singapore HQ twice a year for meetings or training
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- 3+ years of experience in finance operations, accounts receivable, or a similar role
- Familiarity with MRR and ARR billing processes and management
- Strong knowledge of sales and finance operations, including SO, PO, procurement, and subscription billing processes
- Experience in subscription and usage-based billing reporting preparation is essential
- Excellent communication skills with a customer-centric approach
- Proficient in finance tools and systems; experience with ERP systems like Dynamics 365 Business Central is a plus
- Strong analytical and problem-solving skills
- High attention to detail and ability to work under tight deadlines
What We Offer
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- Participation in quarterly team-building activities and an annual company trip
- Competitive salary and benefits package.
- Seniority level Associate
- Employment type Full-time
- Job function Finance
- Industries IT Services and IT Consulting
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#J-18808-LjbffrUser Operations Specialist
Posted 10 days ago
Job Viewed
Job Description
At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.
Responsibilities
- Responsible for activating, retaining, and converting users to enhance user engagement and product value.
- Develop and execute operational strategies for existing users to achieve improved customer retention and engagement.
- Contact and maintain relationships with customers via phone and email to increase customer loyalty and drive additional product purchases.
- Plan and execute user activities to enhance user participation and satisfaction.
- Continuously improve activation and conversion methods based on customer feedback to increase customer engagement on the platform.
- Experience: At least 1 year of proven customer-facing experience or experience in the Fintech/Financial Services industry, demonstrating expertise in dealing with customers.
- A hard-working and dedicated approach.
- Fluency in both Mandarin Chinese and English is required.
- Immediately available will be preferred.
Established in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.
Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP）& Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland’s FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.
As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.
#J-18808-LjbffrFinance Operations Specialist
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Finance Operations Specialist role at Allianz Services
Join to apply for the Finance Operations Specialist role at Allianz Services
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Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.
Finance Operations Specialist
This position sits in the finance operations team reporting to the Head of Finance Operations / Finance Operations Manager. The position will be responsible for managing payables function related to insurance business and vendor payments and attending to internal/ external enquiries, supporting Allianz entities.
This position will need to communicate with internal/ external stakeholders and will be involved in finance transformation projections such as UAT on system improvements, improving workflow and process within the finance operations department.
Key Responsibility Areas:
- Perform processing of commissions for intermediaries, premium refunds and claim payments for policyholders for insurance business.
- Update and maintain central depository files and administrative system for processing of payables for insurance business.
- Perform processing of payments to 3rd party vendors, to other affiliated companies and for internal cash transfers.
- Perform processing of payments for staff reimbursements and making checks on data for reimbursements via data extraction from SAP Concur.
- Perform data entries and prepare payment run via SAP.
- Upkeep and maintain supporting documents for all payments.
- Perform posting of journals in SAP for payments executed.
- Perform processing works with data security control execution and reconciliation of payments.
- Liaise with internal/ external stakeholders or bank to resolve rejected payments or payment related issues.
- Liaise with internal/ external stakeholders to attend and resolve payment enquiries and provide payment support .
- Liaise with IT Technical Team to work on system enhancements and resolve system issues.
- Propose and establish improvements in processes and controls in AP scope of work.
- Establish SOP for AP scope of work assigned where need be.
- Ad-Hoc project/ job as assigned by Head of Finance Operations from time to time.
- Tertiary Education in Accountancy and Finance or other related studies such as Business Administration.
- Minimum at least 3 years of experience in payables function and preferably with working experience in an insurance company.
- Ability to understand, elaborate and convey information clearly and effectively in respect to the audience / level of management (both verbal and in writing).
- Ability to identify patterns and root causes in complex (e.g. ambiguous, from various sources) data and processes to rapidly distill key issues and provide insight and resolution in various situations.
- Ability to handle complex processes (closing, reporting, finance operations) including understanding of data flows.
- Ability to navigate well when presented with an ambiguous and complex situation/ process.
- Preferably with knowledge and understanding in Finance Operations works and processes.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Financial Services and Insurance
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About the latest Operations specialist Jobs in Malaysia !
Learning Operations Specialist
Posted 11 days ago
Job Viewed
Job Description
Our people are foundational to our strategy– they are not ‘resources’ that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.
Let's talk about the team:
At Resmed, we don’t just manage learning - we transform it. As part of our global People Experience team, you’ll work in a dynamic, fast-paced environment where continuous learning and innovation are at the heart of everything we do. You’ll help shape how employees and managers interact with learning tools, navigate self-service systems, and engage in their own development journeys.
We’re looking for a proactive, solutions-driven Learning Operations Specialist, someone who thrives on making things happen, figures it out when the path isn’t clear, and always delivers with excellence.
Let’s talk about the role:
LMS Administration & Learning Support
Own and manage the day-to-day operations of Cornerstone OnDemand (CSOD) —from uploading courses to managing learning paths, assignments, and user groups.
Partner with functional and technical teams to roll out new learning programs and ensure optimal system configuration and usability.
Support both virtual and in-person learning sessions: manage invitations, registration, attendance tracking, and logistics.
Maintain self-service resources such as user guides, FAQs, and walkthroughs to drive system adoption and reduce friction.
Reporting, Compliance & Quality
Generate and analyze learning reports and dashboards to track engagement, completion rates, and compliance metrics.
Support internal and external audits by ensuring accurate and up-to-date documentation of learning records.
Contribute to root cause analysis and process improvement initiatives tied to learning operations and system performance.
Integration with Workday & People Systems
Ensure seamless data flow and alignment between Workday and CSOD , particularly around employee records, course data, and role-based access.
Maintain and improve learning-related content within Workday Help , keeping knowledge articles current and aligned with real-time practices.
Identify opportunities to connect Workday Help with CSOD learning paths, enhancing the end-user learning experience and driving adoption of self-service tools.
People Operations & Process Improvement
Partner with the People Experience and People Business Partner teams to support training, documentation, and operational excellence.
Help update and maintain Standard Operating Procedures (SOPs), Work Instructions (WIs), and related documentation across the learning ecosystem.
Provide support for shared services, including responding to case management queries, upholding SLA commitments, and identifying opportunities to elevate the employee experience.
Let’s talk about you:
Bachelor’s degree in Human Resources, Education, Business, IT, or a related field.
2–4 years of hands-on experience managing a Learning Management System (LMS), preferably Cornerstone OnDemand .
Working knowledge of Workday , particularly in the context of learning records or employee data.
Strong communication, organizational, and problem-solving skills.
Proficiency in Microsoft Excel, PowerPoint , and data/reporting tools.
Ability to juggle multiple priorities and work effectively with global stakeholders in a fast-moving environment.
Familiarity with e-learning standards (SCORM, xAPI) and content authoring tools (e.g., Articulate, Adobe Captivate).
Experience working in a shared services or global HR environment.
Certification in Cornerstone or Workday Learning .
Who You Are:
You’re a go-getter who doesn’t wait to be told what to do—you just do it. When something’s unclear, you ask the right questions or dig deep until you find the answer. You’re equal parts thinker and doer, balancing operational detail with big-picture thinking. If this sounds like you, we’d love to meet you.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
#J-18808-LjbffrAML Operations Specialist
Posted 11 days ago
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Job Description
At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.
About the Opportunity:
In this business critical role, you will be taking on a crucial role in ensuring OKX adhere to the internal as well as industry's standard of AML practice. You will be taking on the role in ensuring accurate detection of suspicious or fraudulent activities as well as taking an active participation in driving AML-oriented improvement projects within the team.
What You'll Be Doing:
- Conduct daily reviews and triaging of alerts utilizing real-time blockchain analytics monitoring, manual reports or internal/external referrals.
- Review potential matches against various regulatory watchlists and conduct additional research to ascertain validity of matches; escalate potentially suspicious activity to management.
- Conduct regular risk assessments and monitor suspicious transactions to identify potential money laundering activities.
- Where appropriate, facilitate Requests for Information (RFIs) with cross-functional staff in the investigation of transaction monitoring cases.
- Conduct research using internal and external sources to help determine potentially suspicious activity and disposition of adverse news.
- Create, update and maintain files and records related to all supporting information used in mitigating the alerts.
- Work closely with other teams, such as Compliance, Legal, and Risk, to ensure that all AML-related activities are aligned with the company's overall compliance strategy.
- Assist with the validation of the transaction monitoring system or any updates required.
What We Look For in You:
- 2+ years experience in conducting AML related alert reviews, account activity analysis and due-diligence in a financial services / fin-tech / payments or e-commerce based industry.
- Ability to work within shift-work mode arrangements.
- Strong command in English language both spoken and written.
- Completion of tertiary education (Diploma / Higher Diploma / Degree & etc).
Nice to Have:
- Prior experience working in a multi-national or matrix environment.
- Knowledge with AML/CFT/Sanctions, money transmission regulations, and industry best practices.
- Familiarity with commonly used transaction monitoring & reporting tool(s), such as Solidus Labs, Chainalysis, or Notabene.
- Relevant industry certifications, e.g. CAMS.
- Cryptocurrency experience is a plus.
Benefits:
- Competitive remuneration package (Basic Salary + Shift Allowance + Annual Increment).
- Meal allowance up to RM 500/ month.
- Monthly team building allowances.
- RM 2,500 Training & Wellness benefits per annum.
- Yearly bonus.
- Convenient workplace (5 minutes walk from MRT TRX).
- Insurance coverage for employees & dependents.
- Excellent prospects for career progression: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation programs.
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nationality.
User Operations Specialist
Posted 11 days ago
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Job Description
Direct message the job poster from Matrixport Official
Matrixport is Hiring! | Regional HRBP | Cryptocurrency Asset Management | Digital Assets | Fintech | Web 3.0Who We Are
Established in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.
Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP）& Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland’s FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.
As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.
Why Join Us
At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.
Job Responsibilities
- Responsible for activating, retaining, and converting users to enhance user engagement and product value.
- Develop and execute operational strategies for existing users to achieve improved customer retention and engagement.
- Contact and maintain relationships with customers via phone and email to increase customer loyalty and drive additional product purchases.
- Plan and execute user activities to enhance user participation and satisfaction.
- Continuously improve activation and conversion methods based on customer feedback to increase customer engagement on the platform.
Job Requirements
- Experience: At least 1 year of proven customer-facing experience or experience in the Fintech/Financial Services industry, demonstrating expertise in dealing with customers.
- A hard-working and dedicated approach.
- Fluency in both Mandarin Chinese and English is required.
- Immediately available will be preferred.
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Seniority level- Seniority level Associate
- Employment type Full-time
- Job function Customer Service, Other, and Business Development
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