13 Operations Management jobs in Malaysia

This job is an Operations Manager in investment management. You might like this job because you'll streamline processes, lead projects, and mentor a team, all while ensuring our financial operations run smoothly and efficiently! As an Operations Manager, you will play a key role in the day-to-day operational processes supporting investment management activities. This role requires a strong understanding of back- and middle-office functions and the ability to collaborate across departments including finance, compliance, technology, and investment teams. Lead and coordinate the end-to-end onboarding process with custodians and clients - ensuring every account is opened seamlessly, every interaction professional, and every expectation exceeded. Oversee and execute accurate, timely cash and security transfers, keeping our financial operations frictionless and dependable. Manage daily trade and position reconciliations, swiftly spotting discrepancies and resolving them with precision and confidence. Partner with finance and fund administration teams on NAV calculations, performance attribution, and financial reporting - ensuring our numbers always tell the right story. Constantly challenge the status quo. Identify inefficiencies and bring fresh ideas to life through smart process improvements and automation. Be a key player in cross-functional projects, from tech upgrades to regulatory rollouts. Collaborate with our tech team to shape internal tools, automate workflows, and protect data integrity across systems. Guide, mentor, and uplift junior team members—fostering a culture of collaboration, ownership, and excellence. Job Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, Engineering or equivalent. 3–5 years of relevant experience in an operations or middle-office role within the asset management or financial services industry. Proficient in Microsoft Excel (pivot tables, advanced formulas, lookups, etc.). Experience with VBA for process automation is preferred. Familiarity with RPA tools (e.g., UiPath, Blue Prism) is preferred. Strong understanding of fund structures (mutual funds, ETFs) and have a working knowledge of various asset classes including equities, fixed income, and alternatives. Analytical, resourceful, and meticulous - with a knack for solving problems others might overlook. Communicate clearly, confidently, and can simplify the complex when needed. Work well both independently and in team settings - capable of juggling multiple priorities without breaking a sweat. Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees. #J-18808-Ljbffr

Workforce Management - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Shopee Workforce Management - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Workforce Management - Operations, MY Marketplace

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Shopee Workforce Planning: Develop and maintain accurate workforce forecasts based on historical data, seasonality and business trends. Multi-functional collaboration to adjust workforce plans based on changes in demand and business priorities. Scheduling: Create, manage and optimize agent schedules for both Inhouse and BPOs aligned with the forecasted demand. Manages DMS tools for auto assignments setup, capacity changes and productivity settings. Able to run ad-hoc analysis to identify any operational challenges and to prepare action plans to mitigate the concerns. Real-time Monitoring: Monitor queues and agent performance in real-time to ensure schedule adherence, SLAs and key performance indicators are met for all contact channels (calls, chat and email, etc.). Schedule Adherence Management: Work with Operations team for both Inhouse and BPOs in proactively tracking, identifying deviations, and managing agents’ adherence to schedule. Alert Management: Respond to alerts and escalations related to RR cases, system issues, service disruptions and take necessary actions to mitigate the impacts to operations. Collaboration: Collaborate closely with Operations team to ensure effective communication and coordination for day-to-day operations.

Job Description

Workforce Planning: Develop and maintain accurate workforce forecasts based on historical data, seasonality and business trends. Multi-functional collaboration to adjust workforce plans based on changes in demand and business priorities. Scheduling: Create, manage and optimize agent schedules for both Inhouse and BPOs aligned with the forecasted demand. Manages DMS tools for auto assignments setup, capacity changes and productivity settings. Able to run ad-hoc analysis to identify any operational challenges and to prepare action plans to mitigate the concerns. Real-time Monitoring: Monitor queues and agent performance in real-time to ensure schedule adherence, SLAs and key performance indicators are met for all contact channels (calls, chat and email, etc.). Schedule Adherence Management: Work with Operations team for both Inhouse and BPOs in proactively tracking, identifying deviations, and managing agents’ adherence to schedule. Alert Management: Respond to alerts and escalations related to RR cases, system issues, service disruptions and take necessary actions to mitigate the impacts to operations. Collaboration: Collaborate closely with Operations team to ensure effective communication and coordination for day-to-day operations.

Requirements

At least 2 years of experience as a Real-Time Analyst, WFM or any related roles. Strong mathematical, statistical, and analytical skills. Strong organizational skills and detail oriented. Proficient in Microsoft/G-Suite applications (e.g., Microsoft Excel, Google Sheets etc.), knowledge In Excel VBA and data visualization is a plus. Excellent oral and written communication skills and interpersonal skills. Proficient in English (both verbal and written). Eager to work in a small team and fast-paced environments. Comfortable working with people from diverse cultural backgrounds. Bachelor's degree or above. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Other Industries Internet Marketplace Platforms and Technology, Information and Internet Referrals increase your chances of interviewing at Shopee by 2x Sign in to set job alerts for “Workforce Management Specialist” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Workforce Management Lead, Customer Support - Trust & Safety

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Workforce Management Specialist (WFM) (CS Department)

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Experienced Associate - Workforce Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Experienced Associate - Workforce Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago T&T Manager - Workforce Transformation - MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Team Lead / Manager - Operations, Workforce, Training and/or Quality Team

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Category Manager - Workforce, Real Estate, Facilities and others

Petaling Jaya, Selangor, Malaysia 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Project Management Specialist, Operations Job Description

The Project Management Operations Specialist is responsible for a specific area of project management. These areas could include scheduling, cost management, risk management, vendor coordination, or other relevant areas as assigned. In addition, the Specialist supports the Project Manager and their associated projects.

What You Will Do:

• Involved in the management of multiple vendor projects and small-scale projects
• Initiates and implements Vendor Coordination/Project Management procedures for assigned responsibilities
• Assist in the development of schedules/timelines/cost plans that support the business objectives, established budgets, resources, and project deliverables for each project
• Support day-to-day execution of the overall project delivery process.
• As directed, monitor that projects are executed within the approved vendor budget and schedule and per company Quality requirements
• Support the managing risks and issues
• Prepares technically accurate and timely reports related to the project.
• Support Managing stakeholders’ communication and prepare communications for management and updates.
• Assist in managing the main project documentation and the project initiation document.
• Prepares accurate and timely reports related to project progress to internal/external stakeholders regularly as assigned.
• Support invoice development that is properly prepared following contractual terms and is issued to clients promptly.
• Performs follow-up on outstanding vendor/project issues necessary to support the fulfillment of ABS deliverables
• Prepare and submit time charge records and expense reports promptly per company procedures.

What You Will Need:

Education and Experience

• Bachelor’s degree or recognized equivalent in Business, Marketing, or related discipline preferred.
• At least one year of experience in the maritime industry is preferred.
• At least one (1) year of experience related to project management is preferred.
• PMI-PBA, PMI-ACP, PMI-RMP, PMI-SP, or a general certification in Project Management is preferred.

Knowledge, Skills, and Abilities

• Ability to speak and write English fluently
• Knowledge of project management methodologies and techniques
• Ability to work positively with a wide range of individuals involved in the project
• The ability to identify, analyze and solve project-related problems.
• Ability to organize, plan, monitor, and control project contractual requirements, budgets, schedules, and technical work.
• Ability to communicate technical aspects of projects and work assignments to peers and clients.
• The desire and ability to work as a member of a team.
• Realization of financial aspects of approved business plans and budgets about the project.
• Working knowledge of the ABS Health, Safety, Quality & Environmental Management System.

About Us

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We’re at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.

Equal Opportunity

ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.

Notice

ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.

Other

This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs

Job Info

• Job Identification 3384
• Job Category Operations
• Posting Date 07/31/2025, 08:37 AM
• Job Schedule Full time
• Locations 7 Science Park Drive #09-21/32, Singapore, 119316, SG

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Join us in this role where you’ll support our vision in enabling the digital transformation and globalization of the most sustainable company in the world, establishing an exceptional digital workplace experience for all employees.

Welcome to Digital Workplace IPL
You’ll be part of the Workplace Digitalization team, responsible for developing, implementing, and running all digital products for the Global Security business unit, part of Global Real Estate & Workplace Management.

We will ensure that all assets are compliant and safely monitored and managed through effective access management, control, and evacuation systems. Our security solutions are globally implemented across

You’ll play an important role in:

• Initiating and maintaining Application Lifecycle Management plans for our portfolio of physical security applications, especially our access management and control products.
• Coordinating and organizing the execution of ALM plans in close cooperation with infrastructure colleagues and vendors.
• Keeping applications at the right security and patching levels, and implementing upgrades and insights for potential improvements in the technical setup.
• Contributing to the continuous optimization and further development of our application lifecycle processes and service maturity.
• Providing technical assistance on access management and control systems and related technologies, especially in Windows-based infrastructure.
• Ensuring the secure, reliable, maintainable, scalable, usable, and high-performing implementation/installation of technology.
• Supporting Root Cause Analysis as required within the solution stack.

To succeed in this role, you:

• Have experience with application lifecycle management of complex systems and processes, including on-premises and cloud-based solutions (AWS, Azure).
• Have an excellent understanding of IT infrastructure, application concepts, patterns, and scripting (SAFe, DevOps, GitHub, CI/CD, Python, PowerShell).
• Knowledge of Siemens Sipass Integrated System is beneficial.
• Speak and write English fluently and can communicate complex subjects with overview and precision, both in writing and orally.
• Can understand technical application documentation and participate in technical discussions, with the ability to think strategically and translate thoughts into concrete goals.
• Have experience in contract/vendor management.

If you see transferable skills even if they don't match all points, we encourage you to apply.

Shape the future with us
Send your application as soon as possible. We conduct interviews on a continuous basis and reserve the right to remove the advert once the right candidate is found.

Applicants or employees can request reasonable work and position accommodations via

To be considered, submit your application via our online career pages and answer the relevant screening questions. We do not consider applications from external recruiters or agencies for this position.

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Join us in this role where you’ll support our vision in enabling the digital transformation and globalization of the most sustainable company in the world, establishing an exceptional digital workplace experience for all employees. Welcome to Digital Workplace IPL You’ll be part of the Workplace Digitalization team, responsible for developing, implementing, and running all digital products for the Global Security business unit, part of Global Real Estate & Workplace Management. We will ensure that all assets are compliant and safely monitored and managed through effective access management, control, and evacuation systems. Our security solutions are globally implemented across You’ll play an important role in: Initiating and maintaining Application Lifecycle Management plans for our portfolio of physical security applications, especially our access management and control products. Coordinating and organizing the execution of ALM plans in close cooperation with infrastructure colleagues and vendors. Keeping applications at the right security and patching levels, and implementing upgrades and insights for potential improvements in the technical setup. Contributing to the continuous optimization and further development of our application lifecycle processes and service maturity. Providing technical assistance on access management and control systems and related technologies, especially in Windows-based infrastructure. Ensuring the secure, reliable, maintainable, scalable, usable, and high-performing implementation/installation of technology. Supporting Root Cause Analysis as required within the solution stack. To succeed in this role, you: Have experience with application lifecycle management of complex systems and processes, including on-premises and cloud-based solutions (AWS, Azure). Have an excellent understanding of IT infrastructure, application concepts, patterns, and scripting (SAFe, DevOps, GitHub, CI/CD, Python, PowerShell). Knowledge of Siemens Sipass Integrated System is beneficial. Speak and write English fluently and can communicate complex subjects with overview and precision, both in writing and orally. Can understand technical application documentation and participate in technical discussions, with the ability to think strategically and translate thoughts into concrete goals. Have experience in contract/vendor management. If you see transferable skills even if they don't match all points, we encourage you to apply. Shape the future with us Send your application as soon as possible. We conduct interviews on a continuous basis and reserve the right to remove the advert once the right candidate is found. Applicants or employees can request reasonable work and position accommodations via To be considered, submit your application via our online career pages and answer the relevant screening questions. We do not consider applications from external recruiters or agencies for this position.

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Management Trainee (Frontline Operations, Bintulu)

• Attractive remuneration package and employee benefits
• Excellent career advancement opportunity
• A vibrant and fast-paced working environment

Job Description

At Public Bank, we hire talented individuals from diverse backgrounds. We are committed to helping you develop your career in the best environment. Our Management Trainees undergo the PB TalentMax onboarding programme, which lasts for one year and includes:

• Holistic, experiential learning
• Onboarding and branding activities
• Alignment with corporate values and personal growth

This 12-month programme provides foundational training and development from day one.

Responsibilities

• Perform daily transaction activities and promote the Bank’s financial products
• Provide quality customer service and maintain customer relations
• Adhere to compliance and regulations

What to Expect from the Program

• Specialized on-the-job training
• Guidance from a dedicated senior mentor
• Opportunities for career growth and relevant certifications

Candidate Requirements

• A recognized degree
• Strong business acumen and analytical skills
• Outgoing personality with excellent interpersonal and communication skills
• Performance-driven, dynamic, motivated to build a successful banking career

Selection Process

Step 1: Exploration Call

Step 2: Video Interview

Step 3: Application Processing

How to Apply

Interested candidates are invited to apply online, indicating their preferred work location.

Additional Information

• Industry: Banking

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Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Vendor Management (Return & Refund) - Operations, MY Marketplace role at Shopee

• Vendor Relationship Management: Build and maintain strong relationships with local and international vendors to ensure long-term partnerships and continuous business growth.
• Contract & Negotiation: Negotiate favorable terms, pricing, and service level agreements (SLAs) with vendors while ensuring compliance with company policies.
• Performance Monitoring: Track and analyze vendor performance metrics (e.g., availability, lead time, return rate) and take corrective actions when needed.
• Data-Driven Decision Making: Use customer insights to optimize vendor performance and improve product offerings.
• Cross-Functional Collaboration: Liaise with finance, product, and logistics teams to support category growth and vendor integration.
• Market Intelligence: Stay updated on industry trends, competitor activities, and emerging players to inform strategic decisions.
  
  

Job Description

• Vendor Relationship Management: Build and maintain strong relationships with local and international vendors to ensure long-term partnerships and continuous business growth.
• Contract & Negotiation: Negotiate favorable terms, pricing, and service level agreements (SLAs) with vendors while ensuring compliance with company policies.
• Performance Monitoring: Track and analyze vendor performance metrics (e.g., availability, lead time, return rate) and take corrective actions when needed.
• Data-Driven Decision Making: Use customer insights to optimize vendor performance and improve product offerings.
• Cross-Functional Collaboration: Liaise with finance, product, and logistics teams to support category growth and vendor integration.
• Market Intelligence: Stay updated on industry trends, competitor activities, and emerging players to inform strategic decisions.
  
  

Requirements

• Bachelor’s degree in Business, Supply Chain or a related field. MBA is a plus.
• 3–5 years of experience in vendor management, procurement, or category management, preferably within the e-commerce or retail sector.
• Strong negotiation and analytical skills.
• Excellent communication and interpersonal skills with a collaborative mindset.
• Proficiency in Microsoft Excel and data analysis tools; experience with ERP systems and e-commerce platforms is an advantage.
• Strong project management and multitasking abilities.
• Knowledge of the e-commerce landscape and consumer behavior is preferred.
• Fluent in English and Bahasa Malaysia; additional language skills are a plus (e.g., Mandarin for vendor communication).

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Internet Marketplace Platforms and Technology, Information and Internet

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Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

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Vendor Management (Return & Refund) - Operations, MY Marketplace

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Vendor Management (Return & Refund) - Operations, MY Marketplace

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Shopee Vendor Relationship Management: Build and maintain strong relationships with local and international vendors to ensure long-term partnerships and continuous business growth. Contract & Negotiation: Negotiate favorable terms, pricing, and service level agreements (SLAs) with vendors while ensuring compliance with company policies. Performance Monitoring: Track and analyze vendor performance metrics (e.g., availability, lead time, return rate) and take corrective actions when needed. Data-Driven Decision Making: Use customer insights to optimize vendor performance and improve product offerings. Cross-Functional Collaboration: Liaise with finance, product, and logistics teams to support category growth and vendor integration. Market Intelligence: Stay updated on industry trends, competitor activities, and emerging players to inform strategic decisions.

Job Description

Vendor Relationship Management: Build and maintain strong relationships with local and international vendors to ensure long-term partnerships and continuous business growth. Contract & Negotiation: Negotiate favorable terms, pricing, and service level agreements (SLAs) with vendors while ensuring compliance with company policies. Performance Monitoring: Track and analyze vendor performance metrics (e.g., availability, lead time, return rate) and take corrective actions when needed. Data-Driven Decision Making: Use customer insights to optimize vendor performance and improve product offerings. Cross-Functional Collaboration: Liaise with finance, product, and logistics teams to support category growth and vendor integration. Market Intelligence: Stay updated on industry trends, competitor activities, and emerging players to inform strategic decisions.

Requirements

Bachelor’s degree in Business, Supply Chain or a related field. MBA is a plus. 3–5 years of experience in vendor management, procurement, or category management, preferably within the e-commerce or retail sector. Strong negotiation and analytical skills. Excellent communication and interpersonal skills with a collaborative mindset. Proficiency in Microsoft Excel and data analysis tools; experience with ERP systems and e-commerce platforms is an advantage. Strong project management and multitasking abilities. Knowledge of the e-commerce landscape and consumer behavior is preferred. Fluent in English and Bahasa Malaysia; additional language skills are a plus (e.g., Mandarin for vendor communication). Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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Key Account Management (Customer Service) - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Job Description

• Act as the primary point of contact between the Inhouse team and BPO
• Develop and maintain the overall management of the BPOs
• Performance management on contact center metrics - Service Level Management, Abandonment Rate Management, AHT, CSAT, FCR, Productivity, Backlog, Attrition & Shrinkages.
• Keep track of vendor performance, involved in penalties tracking and discussion
• Work with vendors and internal stakeholders to understand the business requirements, track action plans and initiatives to meet performance targets
• Ensure vendor service levels meet contractual targets and develop necessary counter measures including defining penalties or developing action plans
• Identify problems, trends, and take corrective action based on measuring and evaluating vendor performance
• Manage and maintain contractual work, allocated budgets where relevant, support periodic negotiation of rates,contracts and kpi metrics
• Lead regular business reviews, planned or adhoc meetings, and any vendor relationship management activities including vendor selection process and vendor operations strategy
• Management of contract and addendums based on operational requirements and changes in the prior agreement signed.
• Plan, lead and supervise any projects to improve KPI metrics and ensure commitment from BPOs in achieving targeted goals.
• Ensure positive relationships with BPO management team is maintained at all times - and grievances to be handled in such a way that it reflects Shopee values.
• Proactively work with internal support teams (QA, Training, Logistics, Products, KB Management, BD) for any add-value projects or initiatives to close gaps and optimise current SOP and arrangement.
  
  

Requirements

• Minimum 5 to 8 years’ experience in customer service/call center, experience working in BPO or managing client is a MUST
• Experience in workforce management(WFM)/project management is an added value
• Must be individual and team contributor to achieve team’s KPI
• Knowledgeable in Contact Centre Operations, the KPIs and understands what is needed to drive performance in the Contact Center
• Strong analytical, problem-solving, and trend analysis skills
• Excellent presentation and collaborations skills; ability to communicate at a high level across diverse team of stakeholders
• High energy, self-motivation and ability to thrive in a fast-paced working environment with a customer focused attitude
• Ability to juggle many projects and consistently deliver results with relentlessly high quality, accuracy and extreme attention to detail as well as manage/mitigate issues and risks
• Proven ability to manage relationships within BPOs/across multiple stakeholders
• Expert Excel skills required; proficient with Google Applications and Microsoft tools (Word, Excel, and PowerPoint)

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Internet Marketplace Platforms and Technology, Information and Internet

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