What Jobs are available for Operations Intern in Malaysia?

JOB TITLE: ASSISTANT BUSINESS OPERATION MANAGER - UFS, MYSG
FUNCTION: CUSTOMER BUSINESS DEVELOPMENT
ABOUT UNILEVER FOODS SOLUTIONS
Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS
Unilever Food Solutions (UFS) is the the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, generating ~3 Billion in Turnover, and employing ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do.
We at UFS have a bold and clear ambition and strategy in place to reach 5bn by 2030 with accretive profitability, by being the best solution provider to our 5 million operators. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.
We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement, with Univoice scores exceeding Unilever scores across all dimensions and being one of the most engaged teams at Unilever.
Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles.If you're dreaming of contributing to Unilever's 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!
KEY RESPONSIBILITIES:
1. Claims Management (MYSG)
+ Oversee end-to-end claim processes, ensuring accuracy in submissions, discounts, trade promotions, and contract compliance.
+ Verify validity of supporting documents and rebate agreements in line with precise TTS requirements.
+ Continuously improve claim cycle efficiency for Malaysia and Singapore markets.
2. Operational Process & Budget Administration (MYSG)
+ Maintain OPSO tracking, including IO creation (TTS), utilization updates, visibility reporting, and closure maintenance.
+ Serve as PPM Administrator, responsible for budget uploads, transfers (TTS & BMI), account creation/modification, and IO financial closure.
+ Conduct quarterly high-risk user reviews and ensure adherence to control and audit requirements.
3. Incentives & Promotional Support (MY)
+ Administer payroll processes and scheme updates for Customer Development (CD) incentives.
+ Tabulate achievement data and update incentive tracking for DT incentives.
+ Assist in promotion proposal testing, maintenance, and activation, including pricing validation and SKU updates.
4. Trade Program Management (MY)
+ Ensure trade program allocations do not exceed approved budgets.
+ Manage national TD scheme setup for LE support teams and track TTS utilization for effectiveness.
5. Functional & Administrative Support (MYSG)
+ Maintain Halal certification updates in SharePoint.
+ Manage customer inquiries, SOPs, price lists, DT agreements, and price adjustment updates.
+ Oversee donation process, including NGO engagement, SRF approvals, and online submissions.
+ Update SG P&L templates, contract prices, and relevant trackers.
6. Customer Complaints Management (MY)
+ Serve as the primary contact for customer complaints, ensuring prompt acknowledgment and resolution.
+ Investigate issues, coordinate with relevant internal teams, and provide timely updates to customers.
+ Monitor complaint trends to identify recurring issues and recommend preventive actions.
+ Maintain proper records of all complaints for compliance and reporting purposes.
KEY REQUIREMENTS/QUALIFICATIONS
+ Diploma or Degree in Business Administration, Finance, or related discipline.
+ Minimum 2-3 years' experience in claims processing, trade marketing, commercial operations, or customer service.
+ Proficient in Microsoft Excel and SharePoint.
+ Strong organizational skills with high attention to detail and accuracy.
+ Ability to work independently while managing multiple priorities.
PREFERRED QUALIFICATIONS
+ Experience in FMCG or related industries.
+ Knowledge of TTS, OPSO tracking, and budget management systems.
+ Strong interpersonal and communication skills for cross-functional collaboration.
+ Problem-solving mindset with the ability to manage challenging customer situations.
ARE YOU INTERESTED?
Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Customer Development
Job Type: Full time
Industry:

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
To manage the Trade SCB Finance Operations at KL
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

As Security Operations, you will provide services to cover security operation related work in client's data center, including foot patrols, complete forms, reporting, safety escalations, call-outs and response to incidents and safety events.
**Responsibilities:**
+ Work in customer's leased or owned data centers, operated spaces, and other areas as designated, providing on-site security support.
+ Hands-on involvement for assigned data center activities such as: conducting daily site walks, diagnosing security hardware issues and reporting findings for immediate escalation.
+ Conduct inspections via provided forms of critical spaces within the Data Center, including Data Halls, Storage Rooms, loading docks, and other areas as assigned.
+ Support security & safety incidents as a first responder, documenting findings and providing written reports.
+ Support high value/high priority rack moves and deployments, as a security overseer.
+ Participate in the site safety compliance program by reporting violations.
+ Participate in physical audits for data center infrastructure.
+ Serve as the primary responder for security related incidents at site.
+ Participate in developing site related processes & standard operating procedures (SOPs).
+ 100% onsite support with no remote work.
**Qualifications:**
+ High School Degree or Equivalent required
+ 1+ year working knowledge or experience operating in a Data Center environment.
+ Previous Security and/or Safety experience.
+ Experience in report writing and incident response.
+ Experience with Security Device functions, such as card readers, cameras, etc.
+ Experience with Incident Command Structure, specifically tier 1 responder.
+ Knowledge of Data center Safety and Security practices.
+ Ability to work with multiple cross functional teams such as Data Center Operations,
+ Logistics, Safety, XOC, etc. follow specific task instructions and provide necessary reporting.
+ Ability to flex schedule as needed, including ability to work weekends, nights, holidays, as needed.
+ Strong troubleshooting and communication skills to be able to analyze hardware and software problems; research and resolve complex issues; and interface with customers, manufacturers, and technical support staff.
+ Ability to travel between assigned locations, including Data Centers , etc. as needed.
+ Ability to stand or walk for extended periods of time with minimum rest or breaks.
+ Strong written and spoken communication skills.
+ Proficient in Office Suite. - Trained or willing to be CPR certified.
+ COLO experience preferred.
**Physical Expectations:**
+ Employee required to walk long distances repeatedly throughout the day.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

As the Manager - Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.
**Responsibilities:**
+ Manages all aspects of the location to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as it relates to Operations), inventory and quality management systems.
+ Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services.
+ Maintains a safe, secure and inclusive workplace.
+ Manages, coaches, mentors, hires and trains employees. This also includes performance management.
+ Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
+ Manages expense-based profit and loss statement (P&L) to plan.
+ Drives efficiencies within the facility using LEAN methodologies.
+ Maintains facility tour-ready standards.
+ Ensures preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
+ Matches facility capacities to customer/sales professionals' expectations. Works with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
+ Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
+ Actively engaged in developing annual budgets for the facility.
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor's Degree preferred
+ 5+ years' operations experience, specifically in distribution center facilities preferred
+ Experience managing a group or team of individual contributors and/or indirectly supervises support staff
+ Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)
+ Ability to effectively communicate in both group and individual settings
+ Capable of handling multiple priorities with a high sense of urgency
+ Ability to travel 0-25% of the time
**Working Environment:** Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

As the Manager - Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.
**Responsibilities:**
+ Manages all aspects of the location to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as it relates to Operations), inventory and quality management systems.
+ Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services.
+ Maintains a safe, secure and inclusive workplace.
+ Manages, coaches, mentors, hires and trains employees. This also includes performance management.
+ Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
+ Manages expense-based profit and loss statement (P&L) to plan.
+ Drives efficiencies within the facility using LEAN methodologies.
+ Maintains facility tour-ready standards.
+ Ensures preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
+ Matches facility capacities to customer/sales professionals' expectations. Works with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
+ Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
+ Actively engaged in developing annual budgets for the facility.
**Qualifications:**
+ High School Degree or Equivalent required; Bachelor's Degree preferred
+ 5+ years' operations experience, specifically in distribution center facilities preferred
+ Experience managing a group or team of individual contributors and/or indirectly supervises support staff
+ Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)
+ Ability to effectively communicate in both group and individual settings
+ Capable of handling multiple priorities with a high sense of urgency
+ Ability to travel 0-25% of the time
**Working Environment:** Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

Director Operations
**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**
**Job Overview**
The General Manager will be responsible for managing and leading the manufacturing plant operations in the areas of EHS, compliance, quality, delivery, ECE, and cost control in relation to safety & security, profitability, productivity, materials management, Talent development and continuous improvements.
**Responsibilities**
+ Lead operations of a plant with approximately 1.5-2.0K employees composed of direct, indirect, and salary staff. In accordance with company policies and business unit/plant procedures, achieve high standards in safety, quality, customer service, efficiency & profitability requirements. Maintain costs within budgetary limits while assuring that best operations practices are utilized in the maintenance, conservation of equipment & materials, and/or facilities.
+ Set overall plant objectives to ensure effective operations consistent with Continuous Improvement, Values and Philosophy.
+ Coordinate and direct all functions of plant operations, including but not limited to: Manufacturing, Engineering, EHS, Quality, Integrated Supply Chain, OpEx, HR, and Finance.
+ Align operational objectives with the overall business objectives to ensure a strategy-focused workforce.
+ Manage and operate performance through the effective implementation of the highest TE safety standards, promotion of the culture of "Safety First" to develop and maintain Zero Incident working place.
+ Manage and operate performance through the effective use of the Quality Management System (QMS) process and through structured problem solving to develop and maintain Zero incident quality performance for major customers and projects, and contribute to accelerating NPI execution
+ Lead the plant team ramping up a new operation with focus on continuous development.
+ Direct and mentor the plant leadership team in the performance of their respective roles, consistent with the company's Leadership model.
+ Foster an environment which promotes goals, encourages continuous improvement, and builds passion for extraordinary customer experience (ECE) culture.
+ Drive compliance to the ethics policy and holds others accountable for ethical conduct.
+ Develop controls and critically review results of operations in reference to planned objectives.
**Additional Responsibilities**
+ Account for the day-to-day decisions that directly impact EHS, Compliance, Quality, Delivery, Cost & Inventory of the overall plant.
+ Maintain a workforce of highly motivated employees instilling morale that is conducive to high levels of employee engagement.
+ Attract, select, develop, train, coach, appraise, and motivate managers and other personnel in key staff positions within the facility.
+ Establish interfaces with supporting BU functions to assess customer needs and assure accurate project or program technical direction for operations engineering and manufacturing.
+ Assure timely and relevant communications to and from all levels. This includes communications between affected reporting areas and related departments. Establish systems to enhance intra- and inter-departmental communications.
+ Assure that collective bargaining agreements are effectively administered.
+ Create a culture of exceeding customer expectations, ensuring that the organization is highly responsive to customer needs and issues.
+ Ability to build up strong talent pipeline for plant leadership team and succession plan
**Job Criteria**
+ Knowledge of current technologies in manufacturing (automation/manual assembly, stamping, molding, testing), engineering, NPI, materials management/inventory control, distribution and logistics, purchasing, quality assurance, EHS systems processes and practices.
+ Strong financial and business acumen.
+ Strong collaborative skills with the proven ability to drive change and leadership ownership/accountability.
+ Demonstrate success in building high performance teams, leading cross-functionally, developing and retaining employees, and driving organizational change.
+ Drive zero incident culture, with employee ownership of safety.
+ Leadership, performance results, organizational development and operational improvement.
**What your background should look like**
+ Bachelor's degree from an accredited institution.
+ Minimum of 15 years of experience with progressive levels of accountability and responsibility in Manufacturing, Supply Chain, OPEX and/or related supporting functions.
+ Strong knowledge and experience with lean manufacturing, and process tools such as profit planning, strategic planning, Organizational Capability Assessment, Lean System/Six Sigma, Supply Chain Management, Fixed Capital Optimization, Environmental, Health and Safety (EHS) processes.
**Competencies**
SET : Strategy, Execution, Talent (for managers)
**ABOUT TE CONNECTIVITY**
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn ( ,Facebook ( ,WeChat, ( Instagram andX (formerly Twitter). ( TE CONNECTIVITY OFFERS:**
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
**IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD**
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity **never requests payment or fees** from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come **only from** **actual** **email addresses ending in @te.com** . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
Location:
Prai, Penang, 06, MY, 13600
City: Prai, Penang
State: 06
Country/Region: MY
Travel: 10% to 25%
Requisition ID:
Alternative Locations:
Function: Manufacturing
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

Job Responsibilities:

-Oversee daily operations to ensure efficiency and smooth execution

-Manage and coordinate staff schedules and task assignments

-Monitor operational performance and drive process improvements

-Ensure compliance with company policies and procedures

-Handle customer issues and maintain high service standards

-Report to management on operational performance and challenges

-Coordinate with other departments to support overall workflow

-Train and guide new or junior staff members



Requirements:

-Minimum 2–3 years of experience in operations or team management

-Strong organizational, communication, and coordination skills

-Ability to work under pressure and solve problems effectively

-Proven experience in team leadership and staff training

-Proficient in Mandarin and English (other languages are an advantage)

-Willing to work on a 24-hour rotating shift



Compensation & Benefits:

-Basic salary + performance bonus

-Annual leave and other company benefits

-Opportunities for promotion and career development

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Operations Engineer (Network Operations Center)
Overview
Network Operations Center (NOC) Senior Operations Engineer is a key position responsible for ensuring the stable operation of Mastercard's Network infrastructure globally. This role involves managing eyes on glass monitoring, network systems health check validations, troubleshooting issues, and optimizing performance to support the organization's mission-critical operations.
The NOC Senior Operations Engineer will work in a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.
The Role
- Network Monitoring: Eyes on glass monitoring of network performance and system alerts to ensure reliable operation.
- Incident Response: Lead the incident response team to quickly address and resolve network outages or disruptions. Investigate outages, incidents; own problem tickets; replicate issues in lab and provide solutions to mitigate recurrence.
- Troubleshooting: Diagnose and troubleshoot complex network issues, employing analytical skills and technical expertise. Acceptance testing of new tech including upskilling of ops.
- System Maintenance: Perform regular maintenance checks and updates to network systems, including hardware and software.
- Performance Optimization: Analyze network performance metrics and implement improvements to enhance efficiency and reliability.
- Documentation: Maintain detailed records of network configurations, incidents, and performance reports.
- Coordination: Collaborate with other IT teams and stakeholders to ensure integrated and cohesive network operations.
- Training: Provide guidance and training to junior engineers and team members on best practices and standard operating procedures.
- Compliance: Ensure that network operations comply with organizational policies, industry standards, and regulatory requirements.
All about You:
- Education: Bachelor's degree in information technology, Computer Science, or related field.
- Experience: Some years of experience in network operations, with a focus on complex IT infrastructures.
- Certifications encouraged but not required: Relevant certifications such as Arista / Aruba / Cisco / Palo CompTIA Network+, or equivalent.
- Technical Skills: Proficiency in network protocols, routing, switching, firewall management, and network security principles.
- Problem-Solving: Highly analytical and good at troubleshooting with the ability to resolve complex network issues.
- Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly.
- Availability: Willingness to work in a shift-based environment, including nights, weekends, and holidays as required.
Good-to-Haves:
- Advanced Degrees: Master's degree in a related field.
- Additional Certifications: Advanced network certifications and specialized training in network technologies.
- Project Management: Experience in managing network-related projects and initiatives.
- Industry Knowledge: Familiarity with industry best practices and emerging trends in network operations.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician to join our expanding Infrastructure Operations team.
Data Center Operations designs, installs and maintains the world's largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region.
Key job responsibilities
In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:
- You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices so they operate on a 24/7 basis.
- You will maintain a high level of system reliability and availability.
- You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.
- You will share knowledge and help train less technical staff on the best practices related to all service owner issues.
- You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews.
- You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge
- You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
- More experienced technicians may assist in training less experienced members of the team.
A day in the life
- You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.),
- You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- Show a strong aptitude for troubleshooting and problem solving
- You will be involved with site management and maintain tidiness in operation areas
- Your role involves covering 24x7 shift rotation
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 5+ years of industry work experience
- Min. Diploma or Bachelor's degree education in relevant field
- Experience with computer hardware troubleshooting and repair
- Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
Preferred Qualifications
- Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux- Networking certification - CCENT/CCNA, Network- Scripting skills - e.g., Python, Ruby, Perl, Bash
- Server+, A+, CompTIA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.