184 Operations Associate jobs in Malaysia

Our Journey

ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, with the first prototype built during a 24-hour sprint. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

This role is supporting the ANZ market. Immediately available applicants are preferred.

• Develop, execute and coordinate effective marketing campaigns for Online Affiliate merchants across marketing channels (ShopBack app, website, CRM channels, owned and paid external channels, etc.) to drive traffic and conversion.
• Optimize campaign performance by analyzing data on past performances and developing insights to improve plans for future campaigns so as to reach business targets.
• Implement and regularly improve frameworks to evaluate effectiveness of different types of campaigns.
• Engage and collaborate effectively with cross functional teams (Social Media, Business Development, Operations, Customer Service etc) as well as with the Regional Team (CRM, Data, and Performance Marketing Team) to develop relevant marketing strategies and execute campaigns.
• Contribute to process improvement by flagging potential issues or enhancement opportunities.
• Keep abreast of industry and competitive trends to identify and develop innovative and effective marketing campaigns.

• 1+ years relevant experience in marketing or operations experience, preferably within a digital / tech / e-Commerce environment
• Highly organized with keen attention to detail in executing multiple tasks
• Highly proactive in managing stakeholders and chasing for results
• Strong communicator
• A self-starter, independent, motivated and result-oriented individual
• Strong project management skills and experience handling tight deadlines
• Can thrive in a fast-paced and constantly changing and ambiguous environment
• Available to work Australia time zone (i.e. start at 6am, Malaysia timezone)

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific.

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies 2024, and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

You Are

We’re looking for a dynamic, self-starter who’s ready to grow their HR career in People Operations at YouTrip. In this role, you’ll gain broad exposure across the entire employee lifecycle, contribute to impactful projects, and help shape the employee experience across our regional teams.

You Will:

• Partner with the Regional People Operations Lead to ideate, design, and execute people initiatives that enhance the entire employee lifecycle from onboarding, talent development to engagement and offboarding.
• Bring your operational expertise to streamline processes, improve efficiencies, and ensure consistent delivery of HR services across the region.
• Drive employee engagement by promoting and implementing governance, learning, and talent development programs that foster a high-performing, inclusive, and safe workplace.
• Stay ahead of best practices in HR operations, continuously adopting tools and technologies to improve workflows, while maintaining up-to-date playbooks and SOPs.
• Leverage data and metrics to generate actionable insights, track program effectiveness, and support decision-making across the People function.
• Support shared services activities including administrative tasks, vendor management, payment processing, and coordination of office-related matters.

You Have:

• At least 2 years of HR Generalist or People Operations experience, with exposure to operations, learning & development, employee engagement, and/or talent management.
• A keen eye for detail and a commitment to excellence, approaching every task, whether small or large-scale, with the same level of dedication and quality.
• A natural ability to connect with employees, encouraging participation in activities, building networks, and being the trusted go-to person for support throughout the employee lifecycle.
• A growth mindset, always seeking to outperform yourself and develop both professionally and personally.

Group Company: 2X Malaysia

Designation: Marketing Operations Associate

Office Location: Kuala Lumpur Kuala Lumpur (Office)

Position description: The Marketing Operations Associate serves as the backbone of a marketing team, perform tactical and operational activities across different marketing tools to support marketing team in delivering business goals.

Primary Responsibilities

• Provide tactical operational support and execution across a variety of marketing tools, systems, and processes such as website CMS, Marketing Automation, CRM databases, and Analytics & Reporting tools.
• Assist in the execution of marketing activities ranging from website publishing and maintenance, updating customer databases, and management of content repositories.
• Daily processing of ad-hoc operational requests based on specific workflows.
• Supporting other workflow processes related to requests for data, information, and insights.
• Participate in operational improvement sessions with team leads and senior management.
  
  

• 0–1-year relevant work experience or education in fields of Information Technology and Engineering.
• Detailed-oriented, methodical and prefers a structured way of getting things done.
• Comfortable with large repetition of defined tasks, but also excited to take on a variety of dynamic work.
• Proficiency in Windows, Microsoft Office Suite; comfort working in Excel.
• Able to consistently meet deadlines and problem-solve with strong attention to detail.
• Demonstrated interest in continued skills development, especially around digital marketing, data analytics, and technology tools.
• Strong interest in researching and learning new skills and digital systems.
• Prior experience with a CRM, CMS, Martech software (e.g. Marketo, Salesforce, Pardot, Sitecore, Wordpress, Outreach, etc.) is a strong advantage.

We are on a mission to revolutionise access to global financial opportunities through digital assets.

Hata, as a licensed digital asset platform that is regulated and supervised by both Securities Commission of Malaysia and the Labuan Financial Services Authority, provides innovative online spot trading to both retail and institutional clients globally to access opportunities in the digital asset space.

Our team is composed of experienced professionals from PwC, Luno, JP Morgan, Nokia, Huawei and Grab. Powered by our mission to provide the safest & most reliable gateway to access digital assets, we adopt a customer-first approach by operating a compliant platform that is safe and easy to use for our customers.

We have big dreams to achieve and providing a safe and easy to use platform for people in our region is merely the first step. If you have big ambitions, help build our new digital asset platform with us.

Get to know the Role:

We are seeking to hire a Customer Support Associate. Ambitious & passionate candidates are encouraged to apply for the role. With Hata, you will have opportunities to maintain and improve customer satisfaction through effective communication and prompt resolution of problems, contributing to a positive customer experience.

The day-to-day activities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat in English & Bahasa Malaysia
• Address and resolve customer complaints and issues in a timely manner.
• Provide accurate information about products and services to customers.
• Diagnose and troubleshoot customer problems, escalating complex issues to senior support or relevant departments when necessary.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Maintain detailed records of customer interactions and transactions, including inquiries, complaints, and resolutions.
• Update customer accounts and ensure all information is accurate and up-to-date.
• Work closely with other team members to ensure a cohesive and efficient support process.
• Share customer feedback and insights with relevant departments to help improve products and services.
• Identify opportunities for improving customer service processes and suggest enhancements.
• Participate in training sessions and team meetings to stay updated on product knowledge and customer service best practices.
• Strive to exceed customer expectations and contribute to high levels of customer satisfaction.
• Assist in the development and implementation of customer satisfaction surveys and feedback mechanisms.

The Nice-to-haves:

• Able to work independently, communicating effectively with your team leader to solve customer enquiries.
• Excellent communication and interpersonal skills.
• Proficiency in customer support software and tools.
• Strong analytical and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Commitment to providing exceptional customer service.

Qualifications:

• SPM, Diploma or Bachelor's degree in Business, Management, Hospitality or a related field.
• Fresh graduates are encouraged to apply. Candidates with 1-3 years experience are also welcome.

Our Culture:

At Hata, we are a forward-thinking and ambitious team that promotes equal opportunities, values diversity, hard work, and thrives on the continuous quest for excellence. If you’re looking for a work environment that appreciates hard work, does not tolerate office politics, and rewards deserving employees equally, Hata is the place for you.

• Enter data according to the Export Standard Operating Procedure
• Create Quick Booking according to the Booking confirmation in Cargo Wise system
• Responsible to register Consol and proceed with issuance of Shippers instruction
• Respond to queries for information and access relevant files
• Check completed work for accuracy
• Proactively communicate with stakeholders via email
• Keeping sensitive customer or company information confidential
• Explore process improvement through Continuous Improvement initiative
  
  

• Export Experience in Freight Forwarding
• Proven data entry working experience
• Familiarity with MS Office
• Typing speed and accuracy
• Attention to details and accuracy
• Proficiency in both spoken and written English & Mandarin is mandatory
  
  

• Desire to learn and grow
• Flexibility of thought and action
• Sound integrity and disciplined
• Ability to work with others in a collaborative team environment as well as independently
• Ability to take responsibility and ownership of tasks and projects
• Willingness to share ideas and knowledge
• Customer orientated, good people skills and able to work with people at all levels.
• Good motivation, team building and influence skills
• Able to work independently and under pressure with minimum supervision
  
  

• Minimum with Diploma in any related field or equivalent
  
  

Minimum Qualifications:

• Fresher’s with Chinese (Mandarin) proficiency can apply / a Bachelor’s degree preferred
• Should have experience in Finance, Accounts, banking, or the financial service industry
• Excellent computer and Internet proficiency, including mastery of MS Office tools & Adobe Acrobat

Responsibilities - Treasury Operations Associate

• Ensure the timely execution of client and general business payments
• Adhering to all regulatory, servicing, and business requirements
• Investigate and resolve issues related to payment processing
• Anticipate, identify, assess, and prioritize potential payment problems to avoid their occurrence
• Analyze and monitor outgoing payments made via automation tools.

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

As Lalamove Malaysia continues to expand – the team is now seeking an out-going, energetic and detail-oriented individual to join our People Operations team. If you want to be in a role that makes an impact on the business, this is the role for you! You will be responsible for providing all-rounded support to the Malaysia team to ensure the smooth running of people related topics with a mindset to provide high-quality HR and admin services. This role requires someone highly energetic with excellent people, administrative, organizational and IT skills.

Employee Data and Documentation Management

• Maintain accurate and up-to-date employee information in HRIS and physical files.
• Ensure proper filing of employee documents and compliance with audit requirements.
• Prepare and issue standard HR letters (confirmation, probation, promotion, resignation, etc.).
• Manage employment contracts.

Onboarding and Offboarding

• Coordinate onboarding processes including documentation and orientation for new hires.
• Register new hires' accounts (Hibob & Infotech) and create UAA for new hires.
• Support offboarding activities such as assets handover, access management, clearance and exit interviews.
• Manage Lalacoupon tracker (registration & termination).

Payroll Administration

• Assist with payroll administration and collaborate with finance to ensure accuracy and compliance.

HR Operations Support

• Track employee attendance, leave document verification if required.
• Assist in claim and benefit administration, liaising with vendors when necessary.
• Support on employee queries on HR policies, leave, claims, and other routine matters.

Office and Vendor Management

• Manage office utilities and rental billings, including payment tracking and approval coordination.
• Oversee vendor contracts for office maintenance, including timely renewals and service monitoring.
• Coordinate pantry operations for Klang Valley and other Tier 2 locations, ensuring adequate stock and timely replenishment.
• Handle general office management tasks across Klang Valley and Tier 2 sites, ensuring smooth daily operations.
• Manage procurement of pantry supplies, stationery, and office essentials on a weekly/monthly basis.
• Coordinate regular purchases, Happy Friday meals, travel arrangements (flights and accommodations), name cards, and sports-related items (if applicable).
• Maintain and update Lalamove Malaysia Electricity Consumption Data for Finance Department (FD) reporting.

Facility and Access Management

• Manage access cards (normal & parking access).
• Manage locker assignments.
• Manage company mail boxes.

Ad-hoc Administrative Support

• Organize and coordinate company events such as annual dinners and country/regional meetings.
• Provide comprehensive office administration support, including but not limited to: managing the procurement of office equipment and supplies.

• Proficient in HRIS, MS Office Suite, and Google Workspace.
• Familiarity with Malaysian labor laws and regulations.
• Excellent communication and interpersonal skills, with the ability to interact effectively at all organizational levels.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Proactive mindset with a commitment to continuous improvement and learning.

• Bachelor’s degree in Business Administration, Human Resource Management or any related field.
• 1 year of working experience preferred; fresh graduates with relevant skills and industry exposure are welcome to apply.
• Excellent written and spoken English.

Responsibilities:

• Provide tactical operational support and execution across a variety of marketing tools, systems, and processes such as website CMS, Marketing Automation, CRM databases, and Analytics & Reporting tools.
• Assist in the execution of marketing activities ranging from website publishing and maintenance, updating customer databases, and management of content repositories.
• Daily processing of ad-hoc operational requests based on specific workflows.
• Supporting other workflow processes related to requests for data, information, and insights.
• Participate in operational improvement sessions with team leads and senior management.

Job Requirements

• 0 -1-year relevant work experience or education in fields of Information Technology and Engineering.
• Detailed-oriented, methodical and prefers a structured way of getting things done
• Comfortable with large repetition of defined tasks, but also excited to take on a variety of dynamic work.
• Proficiency in Windows, Microsoft Office Suite; comfort working in Excel
• Able to consistently meet deadlines and problem-solve with strong attention to detail
• Demonstrated interest in continued skills development, especially around digital marketing, data analytics, and technology tools
• Strong interest in researching and learning new skills and digital systems
• Prior experience with a CRM, CMS, Martech software (e.g. Marketo, Salesforce, Pardot, Sitecore, Wordpress, Outreach, etc.) is a strong advantage

Minimum Qualifications:

· Fresher’s with Chinese (Mandarin) proficiency can apply / a Bachelor’s degree preferred

· Should have experience in Finance, Accounts, banking, or the financial service industry

· Excellent computer and Internet proficiency, including mastery of MS Office tools & Adobe Acrobat

Responsibilities - Institutional Operations Associate:

· Onboarding and maintaining client accounts

· Performing daily operational transactions

· Liaise with Institutional Sales Associates across the globe

· Liaise with other internal departments to fulfill their requests