What Jobs are available for Operations Analyst in Malaysia?

**About the Role:**
**Position Summary**
We are looking for candidates with a passion for technology and financial markets, who have strong problem-solving skills and a talent for communication. Our platforms provide the industry-leading services for OTC derivatives post-trade processing, and you will be responsible for providing the first line of support for clients using these platforms. Fast-changing and innovative, you will see regular opportunities to expand and grow taking on new challenges.
The successful candidate will be responsible for providing day-to-day operations and technical support for all services supported within OSTTRA's newly formed suite. Our Client Services experience is a key priority for the firm. Candidates must be passionate about delivering excellence and best-in-class customer service experience. Through our comprehensive monitoring architecture and systems, issues are rapidly highlighted for immediate investigation and resolution. Supported by relevant tools and processes, teams continuously collaborate to investigate, resolve and improve the platforms. The principal duties for this role will be to provide remote support to our Global business and clients, working in close partnership with our global teams. Japan is a critical part of our APAC franchise and delivering exceptional service to our Global clientele is a core component of our Client Services team's responsibilities.
**Duties & Accountabilities**
+ As part of platform/system support, the individual is required to assist with everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc.
+ The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.
+ Direct interaction with OSTTRA Clients globally to resolve technical and non-technical related queries, working in close partnership with our global teams.
+ Monitor client queries investigate and troubleshoot errors and work with internal groups to provide resolution.
+ Respond to client requests by providing detailed analysis and feedback.
+ Work closely with internal teams for system enhancements/escalations.
+ Participate in internal/external training needs. Educate clients on upcoming product enhancements/changes.
+ Onboarding new participants in a timely manner and effective implementation of the product. Assist clients in testing the trade flows and help troubleshoot issues faced by the client.
+ Configure the product as per the client's requirement with regard to trade confirmation.
+ Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.
+ Develop and maintain productive client relationships.
+ Coordinate across internal teams across the global operations footprint to achieve a positive outcome for client experience.
+ Respond to client requests by providing detailed evaluation and feedback.
+ Participate in the testing of system enhancements.
+ Identify and track system issues, partnering with technology teams to ensure delivery.
+ Able to read, write and speak both English and Japanese language fluently (at a native or business level proficiency) to provide direct support to Japanese-speaking Clients, in addition to our Global clientele.
**Business Competencies**
**Education and experience**
+ Fresh graduate, recent graduate and experienced candidates are welcome.
+ Keen interest in or basic understanding of financial markets and the OTC post-trade framework and knowledge in financial products (FX, Equity, FI, Credit or Futures)
+ Fluent in both Japanese and English language to provide direct support to Japanese-speaking Clients.
**Commercial awareness**
+ Ability to work in a fast-paced environment with client orientation
+ Willing to consider any candidate who can demonstrate a passion for technology, strong problem-solving skills, and excellent communication abilities.
**Personal Competencies**
**Personal impact**
+ Able to work independently with minimal supervision
+ Open-minded, flexible, and willing to adapt to changing situations
+ Be flexible regarding hours including weekends and public holidays
**Communication**
+ Excellent interpersonal, written and verbal communication skills
+ Able to demonstrate a resourceful and collaborative approach to problem-solving, as well as the ability to handle difficult conversations with clients.
**Teamwork**
+ Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients.
**Department Overview**
OSTTRA provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity, and foreign exchange derivatives. OSTTRA also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets.
OSTTRA Operations & Client Support provides operational and technical day-to-day customer support for all services supported within the OSTTRA suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.
**Company Overview**
OSTTRA, 50/50 owned by CME Group and S&P Global, is a leading provider of progressive post-trade solutions for the global OTC markets across interest rate, FX, equity and credit asset classes. It incorporates CME Group's optimization businesses -Traiana, TriOptima, and Reset - and S&P Global's MarkitSERV, headquartered in London.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Penang, Pulau Pinang (Penang), Malaysia

Become an integral part of creating an amazing sales execution experience that accelerates revenue & customer success by joining the Sales Operations team as a Sales Operations Process Manager.
You will be responsible for the planning, monitoring and improving our critical processes and tools like account planning, demand generation & opportunity management. A successful candidate will work with senior leadership and business teams across the regional sales organization to help deliver on key business outcomes and identify significant improvement and optimization opportunities. Process managers are change agents. They enjoy new challenges and the responsibility of driving business results. They are organized, passionate and goal oriented. They understand what different processes and business motions have in common and their strategic role in how organizations succeed!
In this Role, Your Responsibilities Will Be:
+ Create, refine / continuously improve, and enforce key sales processes (eg opportunity management, account planning) to enhance efficiency and effectiveness
+ Continuously improve, develop, and document sales policies, procedures, and tools to maintain the accuracy and integrity of sales data
+ Lead projects focused on improving revenue growth and sales productivity; develop and implement project plans, including risk assessments and contingency plans.
+ Liaise between sales, marketing, finance, and other departments to ensure alignment and support for sales strategies, initiatives, processes and policies.
+ Coordinate with the IT department to optimize sales technology and CRM systems.
+ Effectively communicate to stakeholders at all levels - from executive leadership to individual contributors - to keep them informed and engaged as necessary 
**Who You Are:**
You demonstrate strong initiative in challenging situations and excel at recognizing and acting on opportunities. You streamline tasks and create efficient workflows. You develop clear plans and allocate resources optimally. Your communication is adaptable, aligning content and style to suit various audiences, and you adjust quickly to changing circumstances.
**For This Role, You Will Need:**
+ Bachelor's Degree in Business or Engineering
+ 3-4 years of experience in Sales & or Sales Operations
+ Demonstrated leadership and influence skills including strategizing and inspiring change across multiple groups & departments.
**Preferred Qualifications that Set You Apart:**
+ Ability to transform business ideas into processes and projects. 
+ Must be able to reliably plan for the future and also be adaptable when new obstacles arise  
+ Self-motivated, result-oriented, collaborative, and able to lead a team through ambiguous situations. 
+ Creative approach to critical thinking and problem solving. 
+ Strong written and verbal communication skills, including the ability to illustrate complex business and technical ideas in a way that is meaningful and connects to business stakeholders 
+ Able to operate in a fast-paced environment and manage various initiatives across various time zones (flexible schedule) 
+ Data Manipulation & Analysis (Tableau, Excel, SFDC)
+ Experience with Sales related tools like Salesforce, SalesLoft, Showpad, LinkedIn Navigator a plus 
+ Knowledge of Kimble Applications a plus
+ Experience in process modeling tools is a plus
+ PMP, PMI, Lean Six Sigma certification or similar a plus 
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
**Responsibilities:**
+ Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
+ Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
+ Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
+ Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
+ Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
+ Maintain BSU tool
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Previous relevant experience preferred.
+ Chinese language proficiency preferable.
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Operations - Services
---
**Job Family:**
Business KYC
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At **Citi** , you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.
**Shape your Career with Citi**
We're currently looking for a high caliber professional to join our team as **Analyst, KYC Operations** (Internal Job Title: KYC Operations Analyst - **C09** ) based in Kuala Lumpur, Malaysia
Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
**In this role, you're expected to:**
+ Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
+ Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
+ Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
+ Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
+ Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
+ Maintain BSU tool
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Preferably with relevant experience but fresh graduates can apply
+ Bachelor's degree/University degree or equivalent experience
+ Preferably can speak Mandarin or Cantonese
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Operations - Services
---
**Job Family:**
Business KYC
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At **Citi** , you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.
**Shape your Career with Citi**
We're currently looking for a high caliber professional to join our team as **Analyst, KYC Operations** (Internal Job Title: KYC Operations Analyst - **C09** ) based in Kuala Lumpur, Malaysia
Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
**In this role, you're expected to:**
+ Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
+ Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
+ Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
+ Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
+ Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
+ Maintain BSU tool
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Preferably with relevant experience but fresh graduates can apply
+ Bachelor's degree/University degree or equivalent experience
+ Candidate must be able to speak, read and Write in Mandarin or Cantonese
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Operations - Services
---
**Job Family:**
Business KYC
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
**Responsibilities:**
+ Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
+ Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
+ Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
+ Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
+ Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
+ Maintain BSU tool
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Previous relevant experience preferred
+ We are seeking candidates proficient in **Mandarin** to better serve our Mandarin speaking customers
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Operations - Services
---
**Job Family:**
Business KYC
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The Loan Doc & Proc Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in perform assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job. Individual must be accountable, ethical, results oriented, trustworthy and credible.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Responsibilities:**
+ This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process. Activities will include independently processing and closing loans within a complex loan operations environment
+ Involved in providing day-to-day Collateral management which may include booking cash transactions and making payments, input of general ledger entries and (complex) calculations
+ There may be possible interaction with other counterparties around positions and outstanding balances/claims
+ Supports an expansive and/or diverse array of products (risk and control) /services
+ Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research and makes recommendations to management to support process improvement
+ Designs and analyze moderately complex loan documentation reports for management requirements, support/control activities, and the launch of products/services
+ Makes judgments based on the analysis of factual information, and provides assistance in the implementation of loan documentation process improvements
+ Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest process improvements, and adhere to audit and control policies
+ Often related, but not limited to loan documentation processes
+ Timely management and escalation of all inquiries and issues related to loan processing
+ Demonstrates a sound level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
+ Demonstrates an excellent knowledge of Bank related systems
+ Has direct interaction with external customers to disseminate or explain information
+ Individuals at this level exhibit strong executional capabilities
+ Utilizes strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while being sensitive to audience diversity
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 0-2 years Experience
+ Elementary level knowledge of Business Processes, Systems and Tools used in the Loan Process
+ Demonstrate understanding of Loan Processes, Procedures, Products and Services
+ Basic awareness of managing, preparing, and reviewing loan documentation
+ Able to identify, mitigate, manage, resolve, and escalate risks and issues
+ Awareness of various risks, policies and control measures and processes
+ Comply with applicable laws, rules, and regulations, and adhering to Policies
+ Must be able to speak Mandarin
**Education:**
+ Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Operations - Transaction Services
---
**Job Family:**
Loan Documentation and Processing
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

IT OPERATIONS ANALYST I
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
The IT Operations Analyst is responsible for supporting the day-to-day IT operations, including desktop, laptop, and network services ensuring system availability, stability, and efficiency. The role involves monitoring, troubleshooting, and maintaining IT systems and infrastructure to meet organizational needs.
**Job Requirements**
+ Diagnosing and resolving hardware, software, and network problems.
+ Providing guidance and support to users on IT systems and standard applications.
+ Provide Level 1 and Level 2 support for incidents and service requests.
+ Troubleshoot system, network, and application issues.
+ Assist in implementing IT operational procedures and documentation.
+ Coordinate with vendors and internal teams to resolve technical issues.
+ Maintain IT asset inventory.
+ Ensure compliance with IT policies.
+ Documenting IT procedures and troubleshooting steps.
+ Contribute to IT projects and system upgrades when required
**Skills and Qualifications**
+ Knowledge of Windows operating systems (Windows 11), networking, and IT infrastructure.
+ Familiarity with IT service management frameworks (e.g., ITIL) and ServiceNow (SNOW)
+ Strong analytical, troubleshooting, and problem-solving skills.
+ Good communication and interpersonal skills.
+ Energetic, self-motivated and skilled at multitasking.
+ Work with minimal supervision and report the results/issues accurately to peers and manager.
**What your background should look like**
+ Bachelor's Degree in Computer Science or equivalent experience.
+ 1-2 years of experience in IT operations, system administration, or technical support.
+ Experience in manufacturing companies desired.
+ Proficient in both written and spoken English.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Prai, Penang, 07, MY, 13600
City: Prai, Penang
State: 07
Country/Region: MY
Travel: None
Requisition ID:
Alternative Locations:
Function: Information Technology
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
**Responsibilities:**
+ Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
+ Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
+ Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
+ Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
+ Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
+ Maintain BSU tool
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ We are seeking candidates proficient in CANTONESE to better serve our Cantonese speaking customers
+ Previous relevant experience preferred
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Operations - Services
---
**Job Family:**
Business KYC
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.