249 Operations Agent jobs in Malaysia
Customer Support and Risk Operations Agent
Posted 15 days ago
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Job Description
Founded in 2015, Citcon’s fintech platform enables seamless global commerce at-scale by connecting the world’s businesses with more than 100+ mobile wallets, local and alternative payment methods. Citcon is one of the fastest-growing payment platforms and services some of the world’s biggest brands, safely and securely processing billions of dollars of transactions for merchants worldwide.
Citcon is backed by leading global investors, Norwest Venture Partners, Cota Capital, Sierra Ventures, EastWest Bank, and Sonae IM. The company has five regional offices in the US, Canada, Europe and Asia to service its global clientele. Learn more at .
We are seeking a dedicated and detail-oriented Customer Service and Risk Operations Executive to join our team. In this role, you will be responsible for managing customer inquiries and resolving issues in a timely and efficient manner, while also assessing and mitigating risks associated with our operations. The ideal candidate will have a strong background in customer service and risk management, excellent communication skills, and the ability to thrive in a fast-paced environment.
Responsibilities- Handle customer/vendor inquiries and complaints via phone, email, chat, and other channels, providing prompt and courteous assistance.
- Assist in Tier 1 tech support to identify and troubleshoot basic inquiries.
- Collaborate with cross-functional teams, including but not limited to Tech team, Compliance and Risk to ensure customer inquiries are resolved.
- Manage and update Chargeback and Dispute requests for both Merchants and Partners.
- Investigate and resolve customer issues, escalating complex cases to the appropriate teams or management as needed.
- Monitor customer interactions and transaction data to identify and escalate potential risks and fraudulent activities.
- Work in rotational shifts including weekends and public holidays to provide 24/7 support to meet operational needs.
- Participate in special projects and initiatives as assigned by management.
- Bachelor's degree/Diploma or more than 3 years of working experience in a similar field.
- 2 years of experience in customer service and/or risk management, preferably in the payments or fintech.
- Bilingual Mandarin & English preferred.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
- Excellent problem-solving and decision-making abilities, with a keen attention to detail.
- Experience with customer relationship management systems like Fresh Desk and risk management software is a plus.
- Ability to work independently and collaboratively in a team environment, managing multiple priorities and deadlines effectively.
- Experience in using tools such as dashboards and fraud/case management consoles.
- Strong analytical skills, with the ability to analyze data and identify trends and patterns.
- Ability to use SQL or other database tools is not required, but a plus.
Executive II - Inventory Management
Posted 11 days ago
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Job Description
Join to apply for the Executive II - Inventory Management role at IDS Medical Systems (idsMED)
1 month ago Be among the first 25 applicants
Join to apply for the Executive II - Inventory Management role at IDS Medical Systems (idsMED)
- Analyze supply chain continuously for formulation of procurement strategy with manager.
- Review inventory level periodically and create purchase orders to principals.
- Coordinate with sales, principals and forwarder for arrangement of inbound shipments.
- Expedite and negotiate deliveries with principals; resolve issues with regards to replacements, price discrepancies and claims through proactive engagement with internal and external stakeholders.
- Work closely with sales team and 3PL for fulfilment of customer orders.
- Assist to conduct stocktake to ensure accurate inventory.
- Maintain and enhance ERP system and applications to facilitate smooth operation.
- Active management of redundant stocks. Periodically identify aging and expiring stocks and strategize with Sales team to avoid write offs.
- Support manager to prepare periodic management reports and KPIs on inventory position to be presented to senior management.
- Generate Inventory Reports, Stock Aging Reports for Sales and Marketing managers to plan procurement.
- Monitor inventory records in ERP and perform regular stock reconciliation against WMS.
- Participate in annual stock count exercise
- Perform business support related tasks and ad-hoc project assigned by superior.
- Seniority level Not Applicable
- Employment type Full-time
- Job function Business Development and Sales
- Industries Hospitals and Health Care
Referrals increase your chances of interviewing at IDS Medical Systems (idsMED) by 2x
Sign in to set job alerts for “Executive” roles. Executive, HSSE (Health, Safety, Security & Environment) Assistant Vice President - Power Supply (Rail Capex)Petaling Jaya, Selangor, Malaysia 4 days ago
Vice President – Employee Engagement (Human Capital)Petaling Jaya, Selangor, Malaysia 5 days ago
Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Assistant Vice President, Strategic CommunicationsFederal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago
Assistant Vice President, Credit Card & Personal Loan Product DevelopmentKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 23 hours ago
Vice President - Business Growth (Malaysia)WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 months ago
Assistant Vice President, Business FinanceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago
Assistant Vice President, Equity DerivativesWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
Assistant Vice President, Business Wealth ManagementKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago
Assistant Vice President, Business Wealth ManagementFederal Territory of Kuala Lumpur, Malaysia 3 weeks ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 hours ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Assistant Vice President, Business Wealth ManagementKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago
Vice President (Institutional Customer Service) - CUSTODY - GC HKKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago
Assistant Vice President, Business Wealth ManagementKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Vice President, Post-Approval Credit ReviewWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago
Assistant Vice President - Business Continuity Management & 3rd Party Risk Management Assistant Vice President, KYC Due Diligence - HybridKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Vice President, Operational Management (CCRIS)WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 11 months ago
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago
Federal Territory of Kuala Lumpur, Malaysia 1 day ago
Assistant Vice President, Strategy, Performance Management & Indirect TaxFederal Territory of Kuala Lumpur, Malaysia 6 days ago
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#J-18808-Ljbffr(JO) Inventory Management and Supply Chain Manager (58058)
Posted 14 days ago
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Job Description
This job is about leading a team to enhance our Supply Chain in Travel Retail. You might like this job because you’ll innovate processes, boost team performance, and enjoy perks like medical coverage and fun company events!
You play a key role in shaping the future of the Travel Retail business by leading a high-performing team to achieve the Supply Chain objectives in delivery, performance quality, and cost efficiency.
As a Supply Chain Manager, you will:
- Develop strategic plans to improve productivity, quality, and efficiency while implementing best practices across all facets of our business operations.
- Establish Key Performance Indicators to monitor Supply Chain performance, providing regular reports and insights to the Management Team.
- Build a strong Supply Chain and Inventory team, fostering continuous improvement and collaboration across various stakeholders such as Operations and Commercial teams.
- Oversee continuous improvement of internal processes for better stock control, inventory management, and cost allocation, while aligning the Supply Chain strategy with business goals.
- Actively embody our Heinemann culture and values, engage with other Team Members on a personal and professional level, share your expertise, and strive for our Team’s success.
Mandatory Requirements:
- Must be willing to work in KLIA2.
- Hands-on inventory management and supply chain experience of at least 10 years within a Retail or FMCG industry.
- Proven management experience with a strong ability to manage and mentor Team Members.
Advantages:
- Degree in Business Administration or Supply Chain Management is preferred.
- Excellent financial and analytical skills combined with sound business acumen.
- Proficient in using SAP system and Microsoft Office such as Excel, PowerPoint, Word, Outlook, Visio, and Teams.
Other Requirements:
- Strong communication, decision-making, and stakeholder management skills with the proven ability to build and sustain relationships.
- A pronounced can-do attitude, complemented by the capability to multi-task and the flexibility to handle changing requirements in a fast-paced, dynamic environment.
Agent - Air Export Operations
Posted 11 days ago
Job Viewed
Job Description
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description- Ensure all daily functions will be completed within the guidelines set forth by Expeditors internal Operational Process Standards.
- Assist others in their duties with all Air Export accounts.
- Able to provide customers with status on shipments by using ETMS, EXPO and destination CFIT systems.
- Audit documents for export compliance information and obtain missing information from customer.
- Generate and maintain an active channel of communication between customers and vendors.
- Able to setup file for processing including validating credit, obtaining complete documents, and working with destination on necessary approvals.
- Assist Air Export Agents and Airline Specialists with the gathering and pouching of documents
- Must understand destination specific documentation requirements.
- Gathers required documents and secures them (pouches) as per expectations.
- Able to file EEI, process HAWB, and invoice accurately.
- Needs to be able to read client specific operating procedures and successfully execute upon them.
- Assist Air Export Agents with providing updates and alerts to clients regarding their shipments.
- Fully proficient with various software applications (i.e. MS Office, Lotus Notes).
- Typing - 30 wpm and 10-key by touch.
- Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement.
- DG Certification Required.
- Easily adapt to change and function efficiently in a high stress environment.
- Compliance certifications required to perform required duties obtained and maintained.
- An intimate understanding of Export Compliance.
- General Airline/Logistics Knowledge.
Expeditors offers excellent benefits:
- Group Medical Insurance.
- Employee Stock Purchase Plan.
- Training and Personnel Development Program.
- Growth opportunities within the company.
- Employee Referral Program Bonus.
Agent - Customs Brokerage, Operations
Posted 11 days ago
Job Viewed
Job Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description- Enforce full compliance of the Company’s high performance standard in relation to customer service.
- Ensure smooth and timely customs process flow including freight delivery.
- Ensure timely customs clearance of cargo to customer for Import and Export shipments.
- Verify documents received for Import and Export customs purposes are compliant and correct.
- Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
- Oversee communications, timely responses to emails and requests (internal and external).
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Exhibit teamwork to ensure operations are managed with excellence and exceptional customer service.
- Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Comply with Training and Development requirements while exhibiting an eagerness to learn.
- Take up additional tasks as required to meet the Department’s needs.
- Candidate must possess at least a Diploma or equivalent.
- At least 1 to 2 years of related working experience in a similar position.
- Understanding of transportation documentation and terms is a plus.
- Good knowledge of computer and MS Office applications.
- Good command of written and spoken English.
- Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
- Proactive with strong organizational skills.
- Strong desire to learn.
- Fresh graduates are encouraged to apply.
Expeditors offers excellent benefits:
- Group Medical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Agent - Customs Brokerage, Operations
Posted 11 days ago
Job Viewed
Job Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
- Enforce full compliance of the Company’s high performance standard in relation to customer service.
- Ensure smooth and timely customs process flow including freight delivery.
- Ensure timely customs clearance of cargo to customer for Import and Export shipments.
- Verify documents received for Import and Export customs purposes are compliant and correct.
- Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
- Oversee communications, timely responses to emails and requests (internal and external).
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
- Exhibit teamwork to ensure operations are managed with excellence and exceptional customer service.
- Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements (i.e. health, agricultural, police and military), export controls, and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
- Promote compliance by diligently following all company policies and regulations and performing tasks with outstanding integrity and pride.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Comply with Training and Development requirements while exhibiting an eagerness to learn.
- Take up additional tasks as required to meet the Department’s needs.
Qualifications
- Candidate must possess at least a Diploma or equivalent.
- At least 1 to 2 years of related working experience in a similar position.
- Understanding of transportation documentation and terms is a plus.
- Good knowledge of computer and MS Office applications.
- Good command of written and spoken English.
- Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely to obtain positive results.
- Proactive with strong organizational skills.
- Strong desire to learn.
- Fresh graduates are encouraged to apply.
Additional Information
Expeditors offers excellent benefits:
- Group Medical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Agent - Customs Brokerage, Operations
Posted 11 days ago
Job Viewed
Job Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description- Enforce full compliance of the Company’s high performance standard in relation to customer service.
- Ensure smooth and timely customs process flow including freight delivery.
- Ensure timely customs clearance of cargo to customer for Import and Export shipments.
- Verify documents received for Import and Export customs purposes are compliant and correct.
- Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
- Overseas communications, timely responses to emails and requests (internal and external).
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Exhibit team work to ensure team work is managed with operation excellence and exceptional customer service.
- Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Complies Training and Development requirement while exhibits the eager to learn attitude.
- To take up additional tasks as required to meet the Department’s needs.
- Candidate must possess at least a Diploma or equivalent.
- At least 1to 2years of related working experience in similar position.
- Understanding oftransportation documentation and termsis a plus.
- Good knowledge of computer and MS Office applications.
- Good command of written and spoken English.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Strong desire to learn.
- Fresh graduates are encourage to apply.
Expeditors offers excellent benefits:
- GroupMedical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
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Agent - Ocean Export Operations
Posted 18 days ago
Job Viewed
Job Description
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description- Receive documents
- Prepare shipments
- Route shipments
- Process shipments
- Monitor shipments
- Export clearances submission
- Communication with clients on export clearances status
- Billing shipments
- College graduate or above.
- Global logistics industry knowledge
- Good computer skills (e.g., MS Excel, MS Word)
- Fluent in English
Expeditors offers excellent benefits:
- GroupMedical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Agent - Ocean Export Operations
Posted 25 days ago
Job Viewed
Job Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description- Prepare shipments
- Process shipments
- Monitor shipments
- Communication with clients on export clearances status
- College graduate or above.
- Global logistics industry knowledge
Expeditors offers excellent benefits:
- GroupMedical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Agent - Ocean Export Operations

Posted 4 days ago
Job Viewed
Job Description
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
+ Receive documents
+ Prepare shipments
+ Route shipments
+ Process shipments
+ Monitor shipments
+ Export clearances submission
+ Communication with clients on export clearances status
+ Billing shipments
+ College graduate or above.
+ Global logistics industry knowledge
+ Good computer skills (e.g., MS Excel, MS Word)
+ Fluent in English
Expeditors offers excellent benefits:
+ Group Medical Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus