339 Operational Management jobs in Malaysia

Job Details:

Job Summary

We are looking for a detail-oriented and proactive Inventory Planning Executive to manage raw materials and finished goods inventory. You will ensure stock accuracy, optimize stock movements, coordinate deliveries, and support financial and compliance requirements.

Key Responsibilities

1. Raw Material & Finished Goods Inventory Management
   • Plan, schedule, and arrange raw material replenishment for production needs.
   • Ensure adequate stock levels of finished goods to fulfill customer orders.
   • Apply the First Expiry, First Out (FEFO) principle in stock issuance.
   • Prepare Stock Transfer Orders (STO), Purchase Orders (PO), and outbound documents for deliveries and stock transfers.
2. Order Fulfillment & Stock Allocation
   • Coordinate with Production Planning, Procurement, Purchasing, Commercial, and Customer Service to ensure smooth order fulfillment.
   • Arrange and monitor deliveries from Subang & Enstek Plants or 3PL Warehouses according to customer requirements.
   • Provide accurate information for export documentation to support smooth delivery processes.
3. Inventory Accuracy & Reconciliation
   • Maintain and reconcile inventory records between 3PL Warehouses and Tyson Malaysia plants.
   • Conduct monthly stock counts and reconciliations to ensure accurate inventory reporting.
   • Monitor weekly storage capacity to prevent overflow and maintain optimal stock levels.
4. Stock Aging & Compliance Monitoring
   • Track weekly stock aging reports , managing non-moving and near-expiry inventory .
   • Ensure QA compliance for all raw materials and finished goods before dispatch.
   • Maintain product traceability records to comply with audit and regulatory requirements .
5. Financial & Reporting Support
   • Assist in weekly, monthly, and annual financial closing activities related to inventory.
   • Provide inventory data and reports to support decision-making.
6. Additional Responsibilities
   • Handle any ad-hoc tasks assigned by the superior to support business needs.

Qualifications & Experience:

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field .

2-3 years of experience in inventory planning, warehouse management, or supply chain operations .

Knowledge of WMS, and ERP Systems . Experience in the SAP system is an advantage.

Strong analytical skills with experience in Microsoft Excel for reporting.
Ability to work independently in a fast-paced environment.

Relocation Assistance Eligible: No

Work Shift:

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary

Responsible for formulating, developing and implementing strategies in relation to non-financial risk management (operational; business continuity, conduct and fraud risk) across the Company whilst performing oversight and monitoring functions that the Company is in adherence to applicable regulatory and statutory risk management requirements.

Responsible for reporting to the Chief Risk Officer on the firms’ non-financial risk exposures relative to its risk appetite and tolerance and providing challenge process on business strategy or plans based on the risk appetite framework, as well as providing information and advisory from risk management perspectives for key business decisions.

Principal Duties & Responsibilities

• Define and implement a progressive, achievable and measurable non-financial risk management program across all risk categories in particular financial, operational, reputational and strategic risks in addition to identification of specific components in each of these.
• Lead the non-financial risk management program that provides framework for the Company to safeguard business interest from financial, information, technology, privacy, operational and reputational risks, business continuity, hence enhancing organisational capabilities to deliver on its business strategy.
• Ensure the appropriate structure, resources and process exist and operate effectively to identify and manage the associated risks in order to protect Prudential’s brand, integrity and reputation and manage financial exposures. This specifically incorporates key Risk Based Decision making and approval processes.
• Identify gaps in acceptable risk levels, initiate remediation efforts to reduce risk exposures and improve the effectiveness of operational processes and controls. Identify, assess and monitor operational risk and business risk exposures.
• Monitor key risk indicators of operational & business risk against appetite.
• Responsible for ensuring cohesiveness between all stakeholders to align on any gaps and updates, to ensure that PAMB complies with all applicable Group and regulatory requirements.
• Work with stakeholders to continually identify opportunities to build, enhance and further optimize the existing risk management policies, processes and solution-formulation in supporting the overall Company’s strategies.
  
  
  

Qualifications

Job Specification:

• Recognized degree from reputable institution of higher learning
  
  
  

Experience

• Minimum 10 years related experience with supervisory role in Risk Management/ Compliance/ Audit functions, preferably in life insurance industry or financial services industry.
  
  
  

Knowledge

• Legislation & regulations applicable to life insurance business and operations.
• Risk management methodologies, policies and practices.
• Current and emerging risks which could potentially affect the Company’s risk profile
• High analytical and communication skills in particular managing regulators and senior stakeholders like the Board of Directors and Senior Management.
• Proven management and leadership skills.
  
  
  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Finance and Sales

Referrals increase your chances of interviewing at Prudential Assurance Malaysia Berhad by 2x

Sign in to set job alerts for “Operational Risk Manager” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Manager, Risk - Operational Risk, Advisory & Assurance MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Lead - Third Party Risk Management / Operational Risk

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Assistant Manager, Internal Audit - Financial & Operations

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Manager, Internal Audit (Personal Financial Services) Internal Audit & Business Process, Assistant Manager

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

Manager - Internal Audit & Governance Advisory

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Senior Risks Manager, Risks & Controls, (Permanent) M/F

Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

C&AFC - Country Compliance Officer - AVP

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Assistant Vice President - Wholesale Banking Compliance (Investment Banking)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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Get AI-powered advice on this job and more exclusive features. Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary

Responsible for formulating, developing and implementing strategies in relation to non-financial risk management (operational; business continuity, conduct and fraud risk) across the Company whilst performing oversight and monitoring functions that the Company is in adherence to applicable regulatory and statutory risk management requirements.

Responsible for reporting to the Chief Risk Officer on the firms’ non-financial risk exposures relative to its risk appetite and tolerance and providing challenge process on business strategy or plans based on the risk appetite framework, as well as providing information and advisory from risk management perspectives for key business decisions.

Principal Duties & Responsibilities

Define and implement a progressive, achievable and measurable non-financial risk management program across all risk categories in particular financial, operational, reputational and strategic risks in addition to identification of specific components in each of these. Lead the non-financial risk management program that provides framework for the Company to safeguard business interest from financial, information, technology, privacy, operational and reputational risks, business continuity, hence enhancing organisational capabilities to deliver on its business strategy. Ensure the appropriate structure, resources and process exist and operate effectively to identify and manage the associated risks in order to protect Prudential’s brand, integrity and reputation and manage financial exposures. This specifically incorporates key Risk Based Decision making and approval processes. Identify gaps in acceptable risk levels, initiate remediation efforts to reduce risk exposures and improve the effectiveness of operational processes and controls. Identify, assess and monitor operational risk and business risk exposures. Monitor key risk indicators of operational & business risk against appetite. Responsible for ensuring cohesiveness between all stakeholders to align on any gaps and updates, to ensure that PAMB complies with all applicable Group and regulatory requirements. Work with stakeholders to continually identify opportunities to build, enhance and further optimize the existing risk management policies, processes and solution-formulation in supporting the overall Company’s strategies.

Qualifications

Job Specification:

Recognized degree from reputable institution of higher learning

Experience

Minimum 10 years related experience with supervisory role in Risk Management/ Compliance/ Audit functions, preferably in life insurance industry or financial services industry.

Knowledge

Legislation & regulations applicable to life insurance business and operations. Risk management methodologies, policies and practices. Current and emerging risks which could potentially affect the Company’s risk profile High analytical and communication skills in particular managing regulators and senior stakeholders like the Board of Directors and Senior Management. Proven management and leadership skills.

Prudential is an equal opportunity employer.

We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Finance and Sales Referrals increase your chances of interviewing at Prudential Assurance Malaysia Berhad by 2x Sign in to set job alerts for “Operational Risk Manager” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Manager, Risk - Operational Risk, Advisory & Assurance MY

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Lead - Third Party Risk Management / Operational Risk

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Assistant Manager, Internal Audit - Financial & Operations

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Internal Audit & Business Process, Assistant Manager

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Manager - Internal Audit & Governance Advisory

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Risks Manager, Risks & Controls, (Permanent) M/F

Federal Territory of Kuala Lumpur, Malaysia 4 days ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago C&AFC - Country Compliance Officer - AVP

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Assistant Vice President - Wholesale Banking Compliance (Investment Banking)

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Job Description

JOB DESCRIPTION

• Identify, create, and participate in the implementation of business process improvements, enabling tools, and systems
• Perform qualitative and quantitative analysis of key performance indicators to identify opportunities for improvement in the existing business model, processes, and structure.
• Identify subject matter experts to support multi-functional efforts in process improvement, data capture and analysis, and compliance with policies & procedures.
• Analyse and develop business process diagrams and models to support process design and redesign initiatives
• Advisor on projects, offering solution-design support and best practices for process management.
• Ensure on time delivery of the tasks and projects.
• Meeting and exceeding management and peers' expectations on the department services.
  
  

JOB REQUIREMENT

• Degree in Engineering (or equivalent)
• BPI certification (Lean, Six Sigma) or experience with Kaizen a plus
• Data Analytics certification a plus
• Power Platform Certification a plus
• Minimum 1 years of business process improvement experience.
• Demonstrate applied knowledge of business process and process improvement methodologies.
• Ability to interface and communicate effectively with all levels of employees, management, and diverse audiences.
• Demonstrated ability to lead complex projects from inception through completion.
• Knowledge of principles and methodologies of change management.
• Strong verbal and written communication skills as BPI to communicate with the wider business stake holders.

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Operational Risk Management - Business System Support

Join to apply for the Operational Risk Management - Business System Support role at AIA Shared Services

Operational Risk Management - Business System Support

Join to apply for the Operational Risk Management - Business System Support role at AIA Shared Services

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About The Role Incumbents will play a key role within Risk and Compliance and be subject matter experts for all Risk and Compliance processes conducted by various systems owned by the function, enabling them to provide guidance, support, training, and best practice to all end users across AIA.The Group Risk and Compliance Business Support will also play a key role to ensure the effective governance, maintenance over all systems as well as ensure that our systems continue to be fit for business process.The Position Fulfills The Following Objectives

• To support the continuous improvement and effective execution of best-in-class Risk and Compliance processes across all markets
• To be Subject Matter Expert (SME) for Risk and Compliance systems
• Drive continual process improvement initiatives across Risk and Compliance
• Lead effective governance and oversight over all Risk and Compliance systems.
• Be key Business Partner to relevant IT teams maintaining Risk and Compliance systems

Training and Guidance

• Develop training and other reference material to support end user adoption and usage
• Facilitate periodic training for relevant new joiners and key system users
• Be key point of contact for general end user system queries

System Support – Change Management

• Document business requirements for change requests
• Review all proposed change requests for business impact and benefit
• Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance
• Be key point of contact for IT throughout review and development of all change requests
• Work with Head Office to prioritise all approved changes based on business demand
• Communicate system changes to business unit and group functions and facilitate training where needed
• Lead consultation processes as required for material changes
• Prepare UAT plan
• Complete end to end testing for approved change requests
• Develop/update training material for approved changes
• Execute training as required for approved change requests

System Support - System Problems/Application Errors

• As required by IT, support incident review to clarify current expected behavior
• Be key point of contact for any third-party contractor involved in incident resolution
• As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies
• Complete testing of fixes prior to production deployment
• Analyze incident trends and root causes regularly and propose system enhancement if any
• Ensure fixes are tracked and followed up until successful remediation and deployment

System Support – Service Requests/Other Requirements

• Be business approver for system user access
• Be key point of contact to IT support to resolve Service Request queries
• Facilitate weekly governance forums to review all open items related to system performance/maintenance
• Be key point of contact for BU and group functions on all business-related system queries
• On a periodic basis update relevant support materials including training and FAQ and distribute to appropriate end users

System Support – General Requirements

• Develop Annual Maintenance Calendar with IT support team
• Develop SOW as required with any required third parties
• Complete Annual User Recertification
• Complete Disaster Recovery Drills as required
• Lead End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support)
• Complete annual Third-Party Security Assessment and other associated vendor assessments/checks
• Annual BAU price negotiation
• Billing and invoice reconciliation

Job Requirements

• Minimum of 5 years’ experience in Risk and Compliance , preferably but not mandatorily in the in the life insurance industry
• In-depth knowledge of system development lifecycle
• Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills
• Fluent in spoken and written English with ability to present articulately

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Finance and Sales
• Industries Insurance

Referrals increase your chances of interviewing at AIA Shared Services by 2x

Sign in to set job alerts for “Operational Risk Specialist” roles.

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Operational Risk Management - Business System Support

Join to apply for the

Operational Risk Management - Business System Support

role at

AIA Shared Services Operational Risk Management - Business System Support

Join to apply for the

Operational Risk Management - Business System Support

role at

AIA Shared Services FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About The Role Incumbents will play a key role within Risk and Compliance and be subject matter experts for all Risk and Compliance processes conducted by various systems owned by the function, enabling them to provide guidance, support, training, and best practice to all end users across AIA.The Group Risk and Compliance Business Support will also play a key role to ensure the effective governance, maintenance over all systems as well as ensure that our systems continue to be fit for business process. The Position Fulfills The Following Objectives

To support the continuous improvement and effective execution of best-in-class Risk and Compliance processes across all markets To be Subject Matter Expert (SME) for Risk and Compliance systems Drive continual process improvement initiatives across Risk and Compliance Lead effective governance and oversight over all Risk and Compliance systems. Be key Business Partner to relevant IT teams maintaining Risk and Compliance systems Training and Guidance

Develop training and other reference material to support end user adoption and usage Facilitate periodic training for relevant new joiners and key system users Be key point of contact for general end user system queries System Support – Change Management

Document business requirements for change requests Review all proposed change requests for business impact and benefit Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance Be key point of contact for IT throughout review and development of all change requests Work with Head Office to prioritise all approved changes based on business demand Communicate system changes to business unit and group functions and facilitate training where needed Lead consultation processes as required for material changes Prepare UAT plan Complete end to end testing for approved change requests Develop/update training material for approved changes Execute training as required for approved change requests System Support - System Problems/Application Errors

As required by IT, support incident review to clarify current expected behavior Be key point of contact for any third-party contractor involved in incident resolution As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies Complete testing of fixes prior to production deployment Analyze incident trends and root causes regularly and propose system enhancement if any Ensure fixes are tracked and followed up until successful remediation and deployment System Support – Service Requests/Other Requirements

Be business approver for system user access Be key point of contact to IT support to resolve Service Request queries Facilitate weekly governance forums to review all open items related to system performance/maintenance Be key point of contact for BU and group functions on all business-related system queries On a periodic basis update relevant support materials including training and FAQ and distribute to appropriate end users System Support – General Requirements

Develop Annual Maintenance Calendar with IT support team Develop SOW as required with any required third parties Complete Annual User Recertification Complete Disaster Recovery Drills as required Lead End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support) Complete annual Third-Party Security Assessment and other associated vendor assessments/checks Annual BAU price negotiation Billing and invoice reconciliation Job Requirements

Minimum of 5 years’ experience in Risk and Compliance , preferably but not mandatorily in the in the life insurance industry In-depth knowledge of system development lifecycle Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills Fluent in spoken and written English with ability to present articulately Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Finance and Sales Industries Insurance Referrals increase your chances of interviewing at AIA Shared Services by 2x Sign in to set job alerts for “Operational Risk Specialist” roles.

Kota Damansara, Selangor, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago KYC Operations Analyst - Fresh Graduates Hiring

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Process Improvement Executive - Vehicle Maintenance Process Improvement Executive - Vehicle Maintenance

1 day ago Be among the first 25 applicants

• Enhance internal workflows by implementing process automation to improve efficiency and productivity.
• Develop and oversee scheduled maintenance plans for SPX vehicles to ensure optimal performance and longevity.
• Monitor vehicle health and implement proactive measures to minimize downtime.
• Conduct cost projections for Fleet Maintenance, covering maintenance expenses, insurance, and other related costs.
• Implement strategic improvement plans to optimize processes and reduce monthly maintenance expenses.
• Coordinate and oversee ad hoc tender projects to enhance cost efficiency and improve service quality within fleet operations.

Requirements

• Minimum a Bachelor’s Degree in a relevant field is recommended.
• Strong understanding of operational processes and strategies to enhance efficiency.
• Experience in data analysis, cost-saving initiatives, budgeting, audits, data management, process improvements, and operations planning is a plus.
• Detail-oriented with the ability to thrive in a fast-paced environment.
• Strong problem-solving skills with the ability to manage complex challenges, provide solutions, and work effectively across cross-functional teams in a dynamic setting.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other and Project Management
• Industries Internet Marketplace Platforms, Technology, Information and Internet, and Transportation, Logistics, Supply Chain and Storage

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WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

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JOB PURPOSE SUMMARY

Job Description

As the Process Improvement and Business Projects Manager, you are responsible for leading the continuous improvement initiatives and business projects of PFS Deposits.

You will work with the acquisition and portfolio team, and supporting teams and play a key role in transforming customer journeys and business initiatives.

The manager will challenge existing processes and help define the transformed customer journey and be responsible for translating the vision into an actionable business case and delivery plan either within cross transformation team or within a specific journey.

The manager will be in projects for Deposits business covering new product and new process developments, including digital transformation.

This role presents you with an opportunity to be agile and continually challenge the business to be innovative and take a customer-centric design approach to traditional programme disciplines such as operational excellence, business architecture and industrialization, and technology.

The candidate is expected to know the Bank's retail deposit products, process and policies inside out, possess Project Management skills and be able to communicate it to other members of staff, work with the respective stakeholders

The ideal candidate is passionate about customer experience (both internal and external) and keeping abreast of latest technology and know-how to deliver business results and superior customer experience and thrives in fast paced environment.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Functional (job responsibilities)

Lead and drive core business team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities. Provide Project Management support covering technical and analytical support for process improvement and new business and product initiatives. Develop process analysis and re-engineering to improve customer experience, efficiency and lower costs. Facilitate the design and implementation of new/improved customer journeys, process models and organizational structures. Train and guide resources in process improvement techniques and technical know-how Manage and lead internal team and stakeholders to achieve desired results Assist in development of new process capabilities for existing and new products Facilitate the review and update for business SOPs. Perform special studies and projects to improve account opening and communication between business and channels, specifically branches, sales team and digital channels. Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods. Lead and drive any other department and bankwide process improvement or business initiatives

Managerial (team/group responsibilities)

To collaborate with operations, digital, technology and other departments to create a unified experience To embed open communication, transparency & fairness.

Organizational (organizational responsibilities)

Responsibility to our ETB customers - put HLB's long term interests ahead of our short-term gain Respect the HLB culture and take an active role in the communities Continuous effort to improve business in support of building brand awareness and improving customer experience

Requirements:

• Bachelor's degree in Actuarial Science, Business, Business Management, Operations Management, Finance or related field
• Preferably with project management experience
• Experience in managing procedures and policies in banking industry is required
• Experience in project management is an added advantage
• Proven success working with multiple departments toward maximum productivity.
• Well versed with requirements in banking environment

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

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Performance Management & Reporting

• Design and implement KPIs that align with evolving business needs.
• Act as a subject matter expert to internal managers, providing data-driven insights.
• Analyze and distribute performance reports via Power BI, Excel, Power Query, and SharePoint.
• Interpret datasets to highlight trends, risks, and opportunities.
• Ensure accuracy and consistency across reporting sources.
• Build dashboards and data models to support decision-making.
• Prepare monthly, quarterly, and annual presentations and reports.

Process & Continuous Improvement

• Lead Lean Six Sigma projects to improve efficiency and quality.
• Facilitate workshops to build a continuous improvement mindset across teams.
• Recommend and implement process automation and enhancements.
• Conduct process mapping and propose strategic improvements.

Service Management

• Ensure service delivery meets SLA/KPIs.
• Support BCP initiatives and issue resolution.
• Use performance data to track project status and highlight root causes.

The Successful Applicant

• Bachelor's degree from an accredited college or university
• Strong background in process standardization, KPI setting, and performance analysis
• Solid understanding of BPO/GBS metrics, reporting, and industry best practices
• Extensive experience with Lean Six Sigma methodologies
• Proven ability to collaborate effectively with cross-functional and regional teams
• High proficiency in Power BI, Microsoft Excel, PowerPoint, and case management tools
• Excellent written and verbal communication skills
• Strong presentation skills with both technical and business acumen
• Experience working with key business units such as:
  • Finance (Accounts Payable/Receivable)
  • Human Resources (Onboarding, Payroll, Master Data)
  • Business Operations
• Comfortable handling manual data processes in environments with limited system support

What's on Offer

• Drive Strategic Impact through Data & Improvement Initiatives
• Be at the Heart of Cross-Functional Collaboration Across Business Functions

ContactElaine CheahQuote job refJN-052025-6750525Phone number+60 3 2302 4000 #J-18808-Ljbffr