22 Operational Excellence jobs in Malaysia

• Planning and identification of value multiplication areas
• Identify key value drivers for the business based on Objectives and Key Results principles
• Undertake problems identification for the key value drivers in line with the company direction, using DMAIC methodology
• Establish project charters and the relevant cross-functional team within the organisation, supported with a strong business case
• Coordinate activities of work streams to ensure deliverables are met
• Collaborate with Finance to ensure financial reconciliation of programme impact and forecasted impact
• Issue standard and ad hoc reports and conduct analysis as required

Additional Responsibilities

• Continuously identify roadblocks or delays, define actions needed to unblock and follow up to ensure “course correction” problem solving
• Challenge the status quo and seek opportunities for better results
• Act as a problem-solving partner for the business to identify new initiatives and generate greater impact
• Break down organisational barriers to collaboration to ensure maximum value delivery
• Support work stream teams by providing additional resources where necessary
• Build the capabilities of initiative owners and others in the business

• Provide programme performance transparency to management
• Validate and ensure reports reflect programme performance and highlight exceptions to the management team
• Support the preparation of programme updates during key stakeholder meetings
• Serve as an “ambassador” for transformation initiatives
• Advise and bring in Subject Matter Experts to solve complex problems
• Motivate and coach team members
• Identify strategic change agents at the operational level

Education/Professional Qualification: Degree in Finance, Accounting, Engineering, Process Manufacturing, or relevant field. Lean Six Sigma certification is an advantage.

Professional Experience: Experience in Operational Excellence and Lean Six Sigma. Exposure to the Property industry is a plus.

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

• The Retail Center of Excellence (COE) is a regional team driving GrabMart's growth.
• To help supermarket partners grow and support local teams with best practices and tools to succeed in their markets.
• The team meaningfully contributes in Grab's long-term success.

Get to Know the Role

• As the Manager for Operational Excellence & Fulfillment, you are the "Get the Basics Perfect" expert.
• Your mission is to create a reliable, efficient, and trustworthy fulfillment engine for our partners.
• You will oversee all programs related to improving our core operational metrics, from ensuring real-time inventory accuracy to perfecting the in-store picking process.
• Your work is the foundation upon which our entire partnership strategy is built, directly improving customer satisfaction and trust.
• You will report to the Head of Retail COE and work onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Improve Fulfillment Reliability: You willlead regional programs to significantly improve key operational metrics, including Order Fulfilment Rate (OFR) and Item Fill Rate (IFR) with our partners.
• Scale Inventory Solutions: You will own the playbook for integrating partner systems with Grab to ensure real-time inventory accuracy, minimizing order cancellations.
• Optimize In-Store Operations: You will develop and deploy best-in-class Standard Operating Procedures (SOPs) for in-store picking, packing, and hand-off, leveraging our Picker App to drive efficiency.
• Lead Partner Enablement: You will create and deliver training programs and materials to enable country teams and partners to adopt new operational processes and technologies effectively.
• Analyze & Improve: You willdeep dive into operational data to identify the root causes of fulfillment issues and design scalable solutions to address them.

What Essential Skills You Will Need

• You have 6+ years experience in e-commerce operations, retail supply chain, or logistics, with a strong focus on process improvement and operational excellence.
• You have demonstrated ability to develop and implement SOPs, playbooks, or operational frameworks across multiple locations or teams.
• You have experience working with operational technologies such as Warehouse Management Systems (WMS), POS systems, or picker applications.
• You are able use data analytics to objectively diagnose problems and measure the impact of your initiatives.
• You have excellent project management skills and the ability to manage complex, cross-functional initiatives from ideation to execution.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

The Operational Excellence (OpEx) specialist will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring significant impact to the organization in terms of operational efficiency, effectiveness and most importantly, improving customer experience. The Operational Excellence Specialist is mainly responsible for identifying areas of improvement within the group and developing systematic approaches to streamline processes, enhance productivity and enhance product-using experiences.

At your core, you'll thrive in a fast-paced, collaborative, process-driven environment and is able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of OKGroup products, features, and services.

Identify improvement opportunities based on data analysis, and voice of customer analysis and bring back to external stakeholders for further product or campaign enhancements.

Being the key contact point between OpEx, the operations team, and external stakeholders

Work with different stakeholders from the operations team to gather insights, understand requirements and develop solutions.

Drive and lead the process, policies, and procedure re-engineering initiatives with internal and external stakeholders to ensure effective execution and efficiency across business operations activities.

Proactively address, identify, and tackle potential key issues and blockers in achieving operational excellence within GBS team.

Foster agile corporations and coordination across different functions during business incidents or crises.

Take the lead in the governance of GBS function SOPs to ensure the document remains relevant to the standards and requirements of the GBS functions.

Develop and implement operation support readiness including communication strategies, stakeholder engagement, and training programs.

Manage and oversee projects related to operational process improvements from initiation to completion.

Develop and implement operation support readiness including communication strategies, stakeholder engagement, and training programs.

Bachelor or master Degree in business administration, engineering, operations management, or a related field

Minimum 3 years of experience leading a team of business analysts or operation excellence with a proven track record of driving operational excellence and process improvement

Strong knowledge of lean methodologies, Six Sigma, Kaizen, and other continuous improvement frameworks.

Proven analytical, documentation, process engineering skills.

Demonstrated ability to build trust and facilitate consensus among cross-functional teams

Ability to manage through complexity to identify solutions and deliver results

Strong influencing/persuasive skills with a demonstrated ability to influence required different styles at different levels in an organization

Familiarity with project management principles and application, including the ability to manage multiple projects simultaneously and evaluate priorities

Ability to work in a fast-paced environment and manage multiple projects simultaneously.

• Competitive remuneration package
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Yearly Bonus
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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Last Name *

Email *

Phone *

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Are you a resident of Malaysia? * Select.

Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select.

Are you willing to work in Tun Razak Exchange 106, Kuala Lumpur? * Select.

Are you proficient in reading and writing Mandarin? * Select.

Are you familiar with lean methodologies, Six Sigma, Kaizen, or other continuous improvement frameworks? * Select.

Manager, HR Operational Excellence page is loaded

Apply locations Ara Damansara, Selangor, Malaysia time type Full time posted on Posted 4 Days Ago job requisition id JR2264

We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!

Job Description:

HR Operations Management:

1. Oversee the daily operations of the HR function, ensuring efficient and accurate delivery of HR services to employees. Handle all activities related to employee records, onboarding, offboarding, NADI system updates, and benefits administration.

Process Improvement:

1. Analyze and improve HR operations workflows and processes to enhance operational efficiency. Identify opportunities for digitalization.

Employee Management:

1. Ensure the smooth execution of the end-to-end employee lifecycle, from onboarding, promotions, transfers, and offboarding. Ensure all processes are documented and comply with local labor laws.

HR Compliance:

1. Ensure compliance with statutory requirements, labor laws, and internal policies. Monitor changes in regulations and proactively implement required changes to policies and procedures.

Workday:

1. Oversee and manage Workday process for accurate record-keeping and data integrity. Ensure employee data in Workday are up-to-date.
2. Ensure transactional operations and record maintenance are accurate and efficient by executing or implementing regular quality checks on workflows for proper control and audit measures.
3. Ensure seamless implementation of Workday to other entities.
4. Manage accuracy and maintenance of key employee data in the systems.
5. Champion data integrity and confidentiality; using people data to define and track key metrics to analyze program trends and effectiveness.
6. Identify gaps or conflicts in existing processes and proactively monitor and measure internal control effectiveness, develop and own action items to remediate identified issues; with an aim to promote employee self-service where appropriate.

Employee Relations:

1. Act as a point of contact for employees regarding HR operations-related queries, providing timely and accurate responses to concerns related to policies, benefits, payroll, and other operational matters.

Manpower & Operational Excellence:

1. Operate within the approved annual plans and framework of the HR strategic directions set for the Region and Division.
2. Support HRBP and business by reviewing and providing the adequate manpower and resources.
3. Drive the communication and implementation of M-Plan strategies across all operating BUs.

Payroll:

1. Ensure accuracy in payroll processing for all employees and compliance with tax regulations, labor laws, and company policies in payroll.
2. Handle employee queries related to payroll and resolve discrepancies.
3. Work closely with finance and accounting teams to ensure correct payroll disbursement.

Others:

1. Provide advice and guidance to HRBP and all Operating Units and ensure HR and business strategic alignments are consistently met.
2. Ensure compliance with all HR policies and legislations currently in force. Uphold Company’s interest and liability in all employment-related legal proceedings and industrial disputes.
3. Ensure people operation SOPs, business processes and regulatory/compliance requirements are updated and documented.

Requirements:

1. Bachelor's Degree in a relevant field.
2. 8-10 years of experience in Human Resources.
3. Proficiency in using Workday or similar HRIS software is an added advantage.
4. Experience in HR Operations, including employee lifecycle management and payroll.

To apply, please submit your resume and cover letter outlining your interest for this role.

SD Guthrie International (SDGI) produces edible oils, palm oil-based biodiesel, nutraceuticals and other palm oil derivatives for the global market. Driven by a philosophy of “Realising possibilities, together”, SDGI collaborates closely with customers to develop bespoke solutions, including superior refined oils and fats that are tailor-made to their needs.

SDGI owns and manages 11 refineries with a total capacity of 4 million metric ton (MT) per year and a total bulking installation capacity of 284,900 MT; four kernel crushing plants with a total annual capacity of 465,000 MT; one biodiesel plant with a production capacity of 120,000 MT per annum; one soya crushing plant with a production capacity of 132,000 MT per annum; as well as two copra mills in Papua New Guinea with a combined production capacity of 42,000 MT.

At SDGI, we are committed to partnerships focused on your success, exploring every possibility to deliver the right solutions and identify new opportunities. We are dedicated to a future where we achieve the best results together. With a global footprint and extensive network, SDGI offers a rewarding and fulfilling career path for dynamic and vibrant young talents. Join us on an exciting journey to create quality products and ensure sustainable living for consumers.

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

• The Retail Center of Excellence (COE) is a regional team driving GrabMart's growth.
• To help supermarket partners grow and support local teams with best practices and tools to succeed in their markets.
• The team meaningfully contributes in Grab's long-term success.

Get to Know the Role

• As the Manager for Operational Excellence & Fulfillment, you are the "Get the Basics Perfect" expert.
• Your mission is to create a reliable, efficient, and trustworthy fulfillment engine for our partners.
• You will oversee all programs related to improving our core operational metrics, from ensuring real-time inventory accuracy to perfecting the in-store picking process.
• Your work is the foundation upon which our entire partnership strategy is built, directly improving customer satisfaction and trust.
• You will report to the Head of Retail COE and work onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Improve Fulfillment Reliability: You willlead regional programs to significantly improve key operational metrics, including Order Fulfilment Rate (OFR) and Item Fill Rate (IFR) with our partners.
• Scale Inventory Solutions: You will own the playbook for integrating partner systems with Grab to ensure real-time inventory accuracy, minimizing order cancellations.
• Optimize In-Store Operations: You will develop and deploy best-in-class Standard Operating Procedures (SOPs) for in-store picking, packing, and hand-off, leveraging our Picker App to drive efficiency.
• Lead Partner Enablement: You will create and deliver training programs and materials to enable country teams and partners to adopt new operational processes and technologies effectively.
• Analyze & Improve: You willdeep dive into operational data to identify the root causes of fulfillment issues and design scalable solutions to address them.

What Essential Skills You Will Need

• You have 6+ years experience in e-commerce operations, retail supply chain, or logistics, with a strong focus on process improvement and operational excellence.
• You have demonstrated ability to develop and implement SOPs, playbooks, or operational frameworks across multiple locations or teams.
• You have experience working with operational technologies such as Warehouse Management Systems (WMS), POS systems, or picker applications.
• You are able use data analytics to objectively diagnose problems and measure the impact of your initiatives.
• You have excellent project management skills and the ability to manage complex, cross-functional initiatives from ideation to execution.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

The Operational Excellence (OpEx) specialist will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring significant impact to the organization in terms of operational efficiency, effectiveness and most importantly, improving customer experience. The Operational Excellence Specialist is mainly responsible for identifying areas of improvement within the group and developing systematic approaches to streamline processes, enhance productivity and enhance product-using experiences.

At your core, you'll thrive in a fast-paced, collaborative, process-driven environment and is able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of OKGroup products, features, and services.

1. Identify improvement opportunities based on data analysis, and voice of customer analysis and bring back to external stakeholders for further product or campaign enhancements.
2. Being the key contact point between OpEx, the operations team, and external stakeholders.
3. Work with different stakeholders from the operations team to gather insights, understand requirements and develop solutions.
4. Drive and lead the process, policies, and procedure re-engineering initiatives with internal and external stakeholders to ensure effective execution and efficiency across business operations activities.
5. Proactively address, identify, and tackle potential key issues and blockers in achieving operational excellence within GBS team.
6. Foster agile corporations and coordination across different functions during business incidents or crises.
7. Take the lead in the governance of GBS function SOPs to ensure the document remains relevant to the standards and requirements of the GBS functions.
8. Develop and implement operation support readiness including communication strategies, stakeholder engagement, and training programs.
9. Manage and oversee projects related to operational process improvements from initiation to completion.

1. Bachelor or master Degree in business administration, engineering, operations management, or a related field.
2. Minimum 3 years of experience leading a team of business analysts or operation excellence with a proven track record of driving operational excellence and process improvement.
3. Strong knowledge of lean methodologies, Six Sigma, Kaizen, and other continuous improvement frameworks.
4. Proven analytical, documentation, process engineering skills.
5. Demonstrated ability to build trust and facilitate consensus among cross-functional teams.
6. Ability to manage through complexity to identify solutions and deliver results.
7. Strong influencing/persuasive skills with a demonstrated ability to influence required different styles at different levels in an organization.
8. Familiarity with project management principles and application, including the ability to manage multiple projects simultaneously and evaluate priorities.
9. Ability to work in a fast-paced environment and manage multiple projects simultaneously.

• Competitive remuneration package
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Yearly Bonus
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

This team is part of the Global Business Service (GBS) Centre, home to specialized teams of operations experts, many with years of first-hand experience across a wide range of industries and sectors. This team supports customers globally through different channels such as live chat, emails, tickets, social media, and many more. We work closely with all our key stakeholders, such as Marketing, Finance, and Payment Operations, to successfully launch various global products while understanding the associated risks and management strategies for business growth.

The Operational Excellence (OpEx) Senior Manager will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring significant impact to the organization in terms of operational efficiency, effectiveness and most importantly, improving customer experience. The Operational Excellence (OpEx) Senior Manager will be responsible for identifying improvement opportunities to resolve pain points encountered by customers and internal teams, developing and leading key strategies, implementing key initiatives to streamline operational processes, and eventually driving cost-saving strategies for the company.

The Operational Excellence (OpEx) Senior Manager should possess the ability to work with multiple stakeholders and to balance the business requests while being able to make data-driven decisions. At your core, you will thrive in a fast-paced, collaborative, result-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done.

• Lead the design and execution of the global Operational Excellence strategy.
• Offer thought leadership, change design, and consulting 'mindset' to drive large-scale/complex transformations as related to continuous improvement and delivery of high-quality deliverables.
• Lead function-wide initiatives related to change of new & existing operational process improvements, ensuring smooth transitions and minimal disruption to business operations.
• Dive and analyze existing operational processes to identify inefficiencies and areas of improvement
• Develop internal operational excellence and process improvement initiatives to drive effective execution of growth and efficiency across business operations activities to streamline operations.
• Provide guidance, expertise, and/or assistance to internal partners as well as team members to ensure programs and strategies are documented and implemented effectively.
• Challenge and foster continuous improvement practice within the team to drive excellence top down.
• Ensure sustainability of improvements through standardization and knowledge transfer.
• Leverage data analytics and visualization tools (e.g., Power BI, Tableau, Python, SQL) to uncover insights, forecast performance, and drive fact-based decisions.
• Partner with data and technology teams to build operational dashboards and reports that provide visibility into performance and identify root causes of inefficiencies.
• Drive and manage continuous improvement projects end-to-end, from opportunity identification to solution implementation and post-project monitoring.
• Monitor external trends in operational excellence and data analytics to continuously evolve internal practices.
• Collaborate with senior management and key stakeholders to gain buy-in and support for proposed changes and improvement initiatives.

Bachelor or master Degree in business administration, engineering, operations management, or a related field

Minimum 6 years of experience leading a team of business analysts or operation excellence with a proven track record of driving operational excellence and process improvement with strong exposure to analytics.

Strong knowledge of lean methodologies, Six Sigma, Kaizen, and other continuous improvement frameworks.

Excellent analytical and problem-solving skills, with the ability to analyze complex processes and identify improvement opportunities.

Proven success in leading cross-functional improvement projects using data insights to drive measurable results.

Strong knowledge of KPIs, performance measurement, and dashboard development.

Strong communication, presentation, and facilitation skills.

Demonstrated experience and expertise in IPC (Incident, Problem-solving, and Change management) frameworks to effectively manage operational disruptions, root cause analysis, and process modifications.

Certifications such as Lean Six Sigma Black Belt or Green Belt are highly desirable.

Strong project management in a complex and matrixed environment.

Ability to influence and collaborate with stakeholders at all levels of the organization.

OKX is committed to equal employment opportunities. Our diversity initiatives and strategies are designed to attract, develop, and advance the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status, or any other dimension of diversity. Our distinctive approach to diversity is based on a belief that we each have a personal accountability for success in this area.

We believe that our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be elevated and intentionally integrated into our work. We embrace difference and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company and our work. By promoting these values, we aim to create a positive work experience that encourages a sense of belonging.

• Competitive remuneration package (Basic Salary + Yearly Bonus).
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 3,500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk fromMRT TRX ).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#LI-ZF1
#LI-ONSITE

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Are you legally authorized to work in the advertised location for this role without requiring a work visa, now or in the future? * Select.

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Can you please describe briefly your experience in leadership and/or team management? *

Can you please describe your experience in process improvement, workflow automation, and operational efficiency using methodologies like Lean, Six Sigma, or Agile? *

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.

OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop improving our customer experience.

The Operational Excellence (OpEx) Specialist will think big about the Compliance Operation workflows and how you can bring significant impact to the organization in terms of operational efficiency, effectiveness and most importantly, being compliant. The OpEx Specialist is mainly responsible for identifying areas of improvement within the Compliance Operation team and developing systematic approaches to streamline processes, enhance productivity and enhance product-using experiences.

At your core, you'll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of Compliance processes, features, and services.

• Lead and executeprocess improvement initiatives to enhance efficiency, accuracy, and scalability across compliance operations, such as KYC, transaction monitoring, and Sanction controls.
• Design, implement, and optimizeend-to-end workflows , leveraging automation and digital tools to reduce manual touchpoints and operational risk.
• Collaborate closely with Compliance, Risk, Product, and Engineering teams to identify pain points and deliver sustainable solutions that meetregulatory requirements and business goals .
• Monitor and analyze operational performance metrics to drivedata-driven decision-making and continuous improvement efforts.
• Develop and maintainstandard operating procedures (SOPs) and best practices to ensure consistency and adherence to internal policies and external regulations.
• Support implementation ofRegTech solutions , including testing, rollout, and performance evaluation, to improve compliance controls.
• Act as a change agent to promote a culture ofoperational excellence , continuous improvement, and innovation within the compliance operations function.
• Identify and mitigateoperational risks , working with relevant teams to ensure robust controls and audit readiness.

• Bachelor or Master's Degree in business administration, engineering, operations management, or a related field.
• 3+ years of experience in compliance operations, process improvement, risk management, or related functions within the financial services or fintech industry.
• Proven experience in process optimization, workflow automation, and operational efficiency projects using methodologies such as Lean, Six Sigma, or Agile.
• Demonstrated ability to build trust and facilitate consensus among cross-functional teams.
• Ability to manage through complexity to identify solutions and deliver results.
• Strong influencing/persuasive skills with a demonstrated ability to influence required different styles at different levels in an organization.
• Familiarity with project management principles and application, including the ability to manage multiple projects simultaneously and evaluate priorities.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Excellent communication and writing skills, and attentive to details.
• Strong understanding of regulatory compliance frameworks (e.g., KYC, Transaction Monitoring, Sanctions etc.) is preferred.
• Competitive remuneration package (Basic Salary + Yearly Bonus).
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 3,500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk fromMRT TRX ).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#LI-ZF1
#LI-ONSITE

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First Name *

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Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

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Accepted file types: pdf, doc, docx, txt, rtf

Education

School Select.

Degree Select.

Start date year

End date year

Are you legally authorized to work in the advertised location for this role without requiring a work visa, now or in the future? * Select.

LinkedIn Profile

Can you please describe your experience in process improvement, workflow automation, and operational efficiency using methodologies like Lean, Six Sigma, or Agile? *

Can you please describe your experience with Compliance Operations across Anti-Money Laundering (AML) & Customer Due-Diligence (CDD)? *

Program Manager – Operational Excellence & Governance, APAC

• Purpose of the Job : The Program Manager role is instrumental to delivering operational excellence and governance across Client’s Asia Pacific portfolio, covering both Emerging and Developed Markets. The role ensures alignment with contractual obligations (SLAs, MSAs), audit outcomes, and client expectations by embedding consistent, scalable processes and leveraging technology to enhance service delivery and workplace experience.

The Program Manager streamlines governance reporting, supports compliance and audit closure, drives regional quality assurance, and manages vendor performance, allowing site teams to focus on client satisfaction and service delivery. The role also champions continuous improvement and knowledge sharing across the region.

The Program Manager also serves as the connective thread across the account team, ensuring all voices are heard and the organization consistently leverages best-in-class processes, tools, and practices. In close collaboration with cross-functional teams and with the support of the Account Director, the Program Manager will lead the development of playbooks and maintain a robust, up-to-date tracker of key initiatives to drive alignment and execution across the region

Scope: 40+ sites across 14 Asia Pacific markets and beyond:

• Services: Facilities Management, Technical Services, Soft Services, Workplace Experience
• Workforce Impacted: 10k on-site client colleagues “guests”
• Technology: QPE, Power BI, Cority, Enablon, CMMS
• Budget Responsibility: Oversight of regional operational compliance and savings glidepath contribution

Accountabilities :

• Ensure SOPs, SLAs, and audit action plans are standardized and consistently implemented across client sites
• Refine and govern Quality Performance Evaluation (QPE) and reporting dashboards, enabling data-driven decision making
• Partner with site teams and vendors to close audit gaps and ensure 100% compliance with regulatory, client, and Sodexo policies
• Lead structured vendor performance reviews with the procurement lead and drive accountability through KPI monitoring and improvement plans
• Support sustainability tracking and reporting, supported by technical and EHS leads, in alignment with client ESG goals and Sodexo’s Better Tomorrow Plan
• Support on the creation of interactive / consistent decks for the monthly governance and reporting cadence with client stakeholders across markets
• Identify and share best practices to drive innovation, productivity, and enhanced colleague experience
• Provide training and knowledge transfer to local teams on operational excellence, reporting tools, and new processes
• Contribute to financial planning and true-up alignment through robust cost tracking, validation, and root cause analysis as appropriate

Person Specification :

• 8–12 years’ experience in Operational Excellence, Governance, or Facilities Management roles
• Demonstrated experience with regional program implementation and cross-border stakeholder alignment
• Strong understanding of service contracts, KPI frameworks, audits, and compliance
• Proficiency in performance analytics tools (Power BI, Excel), and quality systems
• Knowledge of 6 Sigma, 5S, and operational excellence frameworks is a plus
• Excellent communication skills with the ability to influence at all levels, from site teams to regional leadership
• Strong project management and vendor management experience

1. Experience working in or supporting the pharmaceutical or healthcare sector preferred
2. Bilingual English and Mandarin

Other relevant information

• Regular travel and overnight stays will be required
• To relieve and assist in other establishments in certain circumstances.
• To attend meetings and training courses as requested.

Please note , only shortlisted profiles would be contacted by HR team.