278 On Site Support jobs in Malaysia

This job focuses on maintaining and supporting the technological infrastructure in retail stores. Responsibilities include troubleshooting devices, managing cables, reinstalling operating systems, and supporting hardware and network equipment. The role requires independent work, travel to store locations, and proactive problem-solving. Benefits include career growth opportunities, salary increments, bonuses, and additional perks such as free laundry services and reward points. The ideal candidate is technically curious, proactive, and capable of working in a fast-paced environment.

• Provide on-site and remote technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems in a timely and efficient manner.
• Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals.
  
  

• Log and track support requests using ticketing systems, ensuring accurate and up-to-date documentation of incidents.
• Prioritize and escalate issues as needed to meet service level agreements (SLAs).
• Communicate effectively with end-users to provide status updates and resolution timelines.
  
  

• Conduct routine maintenance and updates on end-user devices to ensure optimal performance.
• Collaborate with vendors and internal teams for hardware repairs and software upgrades.
• Perform system imaging and deployment for new hardware.
  
  

• Provide user training on IT systems and applications as needed.
• Create and update documentation for common issues, solutions, and troubleshooting procedures.
  
  

• Implement and enforce security measures on end-user devices to protect against cybersecurity threats.
• Ensure compliance with IT policies and procedures related to end-user support.
  
  

• Work closely with other IT teams to escalate complex issues and collaborate on problem resolution.
• Participate in projects related to end-user technology enhancements and upgrades.
  
  

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Systems Engineer or in a similar role, with a focus on end-user support.
• Strong knowledge of Windows and/or Mac operating systems.
• Proficient in troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Job Description:

Provide technical service to end users, 1st level support and resolution for all information technology matters.

Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals.

Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support.

Manage email messaging configurations and troubleshooting issues for Outlook or other email services.

Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.

Performing IT administrative task for new joiners and leavers; setting up the accounts access and devices.

Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base.Maintain IT Inventory and asset tagging of IT assets, parts, licenses and hardware.

Knowledgeable on different IT Technologies where continuous learning in the work field is expected.

Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles.

Ensuring that all cases assigned is resolved within SLA following the case priority.

Adhoc duties as assigned

Requirements:

Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.

Excellent interpersonal and communication skill.

Experience with basic Mac OS, Microsoft 365 and Google suite, on premise/cloud directory.

A minimum of 2 years of experience working in IT related positions.

A result-oriented and good team player.

RM3,000 - RM4,500 a month

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Provide technical service to end users, 1st level support and resolution for all information technology matters.

Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals.

Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support.

Manage email messaging configurations and troubleshooting issues for Outlook or other email services.

Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.

Perform IT administrative tasks for new joiners and leavers; setting up the accounts access and devices.

Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base. Maintain IT inventory and asset tagging of IT assets, parts, licenses and hardware.

Knowledgeable on different IT technologies where continuous learning in the work field is expected.

Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles.

Ensuring that all cases assigned are resolved within SLA following the case priority.

Adhoc duties as assigned.

Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.

Excellent interpersonal and communication skills.

Experience with basic Mac OS, Microsoft 365 and Google Suite, on-premise/cloud directory.

A minimum of 2 years of experience working in IT related positions.

A result-oriented and good team player.

1 Year Contract / Possible conversion to permanent employment.

This job is a Senior Technical Support Engineer where you'll ensure smooth operations of an AI-driven system at a busy mall. You might like this job because it offers a vibrant work environment, great pay, and growth in the exciting AI industry!

• Great growth potential in a fast-growing AI and Cloud industry
• Employment Type: Contract for 1 year with shift rotation (6 days per week)
• Potential for renewal depending on project basis and performance
• Project type: ANPR (Automatic Number Plate Recognition)
• 6 days working with 1 day off (OT will be provided)
• Morning shift and night shift rotation

Tapway is transforming brick-and-mortar business with end-to-end tracking solutions powered by AI and Big Data technologies.

Thus, we are looking for an Technical Support Engineer to:

• Oversee ANPR system operations, ensuring smooth functionality of both hardware and software.
• Act as the primary escalation point for complex technical issues.
• Coordinate troubleshooting efforts and assign tasks to technical support staff.
• Liaise with the mall’s facility management team and vendors for maintenance and repair schedules.
• Liaise with Tapway’s personnel for knowledge transfer and L3 troubleshooting / rectification
• Ensure compliance with SLAs, uptime requirements, and incident response times.
• Provide weekly/monthly reports on system performance, issues encountered, and resolution actions.
• Conduct training and guidance for junior technical support staff.
• Document system updates, fixes, and modifications for reference.

Job Requirements

• Basic knowledge of computer networking and operating systems
• 2-3 years experience in technical support fields or project management.
• Basic software or programming knowledge and basic Network configuration , such as SQL (optional), IP Networking, IP Camera Setting or Linux Operating System
• Possess good software and hardware troubleshooting skills .
• Must have own transport to travel to client's sites
• Must be willing to work on short notice outside of work hours
• Team player and able to deliver solutions within a tight timeline.
• Good communication skills in written and spoken English and Bahasa Malaysia.
• Individual who is passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others
• An unending willingness to learn
• Strong leadership qualities
• Must be willing to work in a highly dynamic and challenging technology company environment.

Technical Support

Troubleshooting (Problem Solving)

Hardware Troubleshooting

SQL (Programming Language)

Medical insurance coverage

Unlimited coffee supplies in the pantry (we love coffee)

Free parking at the office

Yearly Optic/Dental allowance

Yearly medical checkup allowance

We are working remotely thrice a week, and working at the office 2 days.

Tapway leverages the power of AI Vision and IoT technologies to transform the physical world through automation.By leveraging connected sensors and Artificial Intelligence (AI) technologies, businesses can now track behavior of people, vehicles and assets in order to improve customer experience, streamline business operation and enhance security.Tapway leverages Video Artificial Intelligence technologies and.