5,020 Office Specialist jobs in Malaysia

Company Description

Canon Machinery (Malaysia) Sdn Bhd, established in 1996, specializes in the manufacturing and sales of semiconductor and factory automation machinery and parts. With a staff strength of approximately 200, Canon Machinery is recognized for its quality products and services, having been awarded the ISO 9001 certification.

Role Description

This is a full-time on-site role located in Shah Alam for an MD Office cum HR Specialist (Japanese Speaker). The MD Office cum HR Specialist will manage office administration tasks, provide support to the Managing Director, and handle various HR functions. Responsibilities include coordinating meetings, preparing documentation, assisting in recruitment processes, managing employee records, and ensuring compliance with HR policies.

Qualifications

• Fluency in Japanese and English language skills
• Experience in office administration and HR functions
• Excellent organizational and multitasking skills
• Strong communication and interpersonal skills
• Proficiency in using office software and HR management systems
• Ability to work independently and as part of a team
• Knowledge of Malaysian labor laws and regulations is a plus
• Bachelor's degree in Human Resources, Business Administration, or related field is preferred

We are looking for a detail-oriented and customer-focused individual to join our team as a Data Entry & Customer Service (After-Sales) Executive. The role involves handling customer information, processing orders, and providing after-sales support to ensure a smooth and positive customer experience.

Key Responsibilities

• Accurately enter, update, and maintain customer records, sales transactions, and service requests in the system.
• Verify and process customer orders, invoices, payments, and delivery information.
• Handle customer inquiries and complaints via phone, email, or chat in a professional and timely manner.
• Coordinate with logistics, warehouse, and sales teams to ensure proper order fulfillment and issue resolution.
• Follow up on after-sales cases, including product returns, warranty claims, and service feedback.
• Prepare daily/weekly/monthly reports related to sales, customer service, and data entry accuracy.
• Maintain confidentiality and integrity of customer data at all times.
• Assist in continuous improvement of customer service processes and data management.

Requirements

• Diploma or equivalent qualification; degree in Business Administration, Customer Service, or related fields is a plus.
• Proven experience in data entry, customer service, or administrative support (preferably in after-sales).
• Strong attention to detail with fast and accurate typing skills.
• Excellent communication skills in both written and spoken form.
• Ability to handle multiple tasks, prioritize workload, and meet deadlines.
• Proficiency in Microsoft Office (Excel, Word) and familiarity with CRM/ERP systems.
• Positive attitude, problem-solving mindset, and customer-first approach.

Preferred Attributes

• Experience in e-commerce, retail, or distribution industries.
• Multilingual abilities (English, Mandarin, Malay, etc.) are an added advantage.
• Ability to work independently as well as part of a team.

Working Conditions

• Office-based role with standard working hours.

主要职责

• 准确录入、更新和维护客户资料、销售交易和服务请求。

任职要求

• 大专或同等学历,商业管理、客户服务等相关专业优先。
• 具有数据录入、客户服务或行政支持经验(有售后经验更佳)。
• 细心耐心,打字速度快且准确度高。
• 具备良好的沟通能力与书写表达能力。
• 能同时处理多项任务,合理安排优先级并按时完成。
• 熟悉 Microsoft Office(Excel、Word),有 CRM/ERP 系统经验更佳。
• 积极主动,具备解决问题的思维和以客户为先的服务意识。

优先条件

• 有电商、零售或分销行业经验。
• 具备多语言能力(英文、中文、马来文等)。
• 能独立工作,也能融入团队合作。

工作条件

• 办公室工作,标准工作时间。

• 旺季或活动期间可能需要加班。

• 核对并处理客户订单、发票、付款和配送信息。

• 通过电话、电邮或聊天工具,及时、专业地解答客户咨询和投诉。
• 与物流、仓库、销售团队协调,确保订单顺利执行及问题解决。
• 跟进售后事宜,包括产品退换、保修申请及服务反馈。
• 定期整理日报、周报及月报,确保数据录入的准确性和完整性。
• 保持客户资料的机密性与数据安全。
• 协助优化售后服务流程与数据管理。

职位类型:全职

薪资: RM3,500.00至RM4,000.00(每月 )

工作地点:

• Shah Alam (必填)

Work Location: 现场办公

If you would like to work only on Monday-Friday, with NO WORK ON WEEKENDS, EVER, and a 9-5:30pm (7.5 hours per day, 37.5 hours per week ONLY), NO OVERTIME, then you might want to apply for this position.

Job Duties:

• To perform daily data entry work and ensuring the accuracy of the data entry job
• To prepare documents and (occasionally) letters for company
• Assisting customers who come for document collection
• Easy filing works
• Other minimal tasks

Benefit:

• Annual Leave up to 14 days even during 1st year of working
• Observes most of public holidays
• Relatively easy to apply for Hari Raya and CNY breaks
• Training provided
• Supportive environment

Requirements:

• Basic computer skills (MS Word, Excel, etc)
• Computer literate, good in typing
• Basic administrative skills (document scanning, photocopying)

Job Types: Full-time, Permanent

Pay: From RM1,700.00 per month

Benefits:

• Additional leave

Ability to commute/relocate:

• Kelana Jaya: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Support the unit head in ensuring the department runs effectively and efficiently.

Carry out tasks in accordance with the policies, procedures, and guidelines in a timely and accurate manner.

Manage large amounts of messaging through social media.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information.

Keep records of customer interactions, process customer accounts, and file documents.

Take the extra mile to engage with customers.

Prepare and submit reports as required on a timely basis.

Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us.

Strong communication and interpersonal skills.

Excellent communication, presentation, and customer relationship skills.

Good command of written and spoken English and Bahasa Malaysia.

Customer orientation and ability to respond to different types of characters.

Willing to learn/ Good attitude.

To apply, please answer the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Role?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

#BeMore

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

• Handle general or nutrition enquiries, feedbacks and provide resolutions to consumers over the phone, via social media, emails and live chat.
• Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
• Follow up on consumer’s queries in a timely manner.
• Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
• Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
• Possesses a strong attention to detail.
• Ability to work with a flexible schedule, including shifts when and as required.
• Experience in customer service or contact centre is considered an added advantage
• Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit

• Entry level

• Full-time

• Customer Service

• Outsourcing and Offshoring Consulting

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.