778 Office Specialist jobs in Malaysia

POSITION TITLE: MEDICAL OFFICE SPECIALIST Borland Groover is one of Florida’s leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion) and taking care of our employees (collaboration). If you love the vision of Borland Groover, and find your values aligning with ours, apply to join our team! POSITION SUMMARY The Medical Office Specialist (MOS) at Borland Groover will be the primary point of contact that a patient sees when arriving at the clinic. The MOS will be responsible for providing non-clinical administrative support to the practice, which consists of but is not limited to greeting patients, scheduling appointments, verifying insurance, reviewing patient registration, entering patient information into the practice’s designated electronic health record or practice management system, and requesting and collecting copays/outstanding balances at the time of check-in/check-out. To ensure success, the MOS must provide excellent customer service, display a pleasant demeanor, be helpful and a comforting person as well as exude a willingness to prioritize patient needs within a fast-paced gastroenterology specialty practice ESSENTIAL JOB FUNCTIONS Greet patients and all other visitors to the clinic and answer any questions they may have. Perform patient intake by verifying intake completion, verifying and scanning medical insurance cards, scanning patient ID, verifying and updating primary care, referring physician, and pharmacy. Verify patient benefits in Phreesia. Answer phone calls, direct calls to appropriate party/department, return calls, and respond to electronic health record tasks. Obtain required co-pays/deductibles from patients. Schedule appointments, tests, and other procedures with any clinic provider, regardless of location. Generate and print patient plans. Refer all patients’ financial requests to the financial counselor or the business office. Distribute all incoming faxes and mail. Scan PAQ documents Call patients to reschedule appointments due to provider schedule changes. Call no-show appointments to attempt to reschedule. Possible travel to other office locations for coverage needs. This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected. Must follow the organization’s Code of Conduct. Must participate in the Compliance Program Initiatives and reporting and Compliance Issues. Other duties assigned ADDITIONAL RESPONSIBILITIES

Supports other members of the clinical team when patient bottlenecks occur, may be asked to assist in bringing patients back to triage, and assure optimal patient flow. Ensure the waiting room and workstations are clean and orderly. Count and log petty cash. Keeps current on the clinic’s various insurance plans. Ensure the message is sent to the appropriate clinical staff (EHR 4-point check) Print and copy all physician dictations. Print any pertinent information as necessary. Notify patients if their physician is expected to be late to the office or running behind in the clinic. COMPETENCIES

Communication -

Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Problem Solving -

The ability to come up with an effective solution to an issue by thinking quickly and coming up with the most reasonable solution. Customer Service Oriented -

Able to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers. Time-Management -

The ability to plan your duties ahead of time and leveraging technology to help you do so efficiently. Collaboration-

Exhibiting interpersonal skills, working with others, building trust and communication to complete goals and projects on time to achieve the organization’s shared objectives. GENERAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Strong customer service skills with both patients and other departments within the practice. Must be able to function in a fast-paced and possibly stressful environment. Accurate Data Entry skills. Ability to operate a computer, copier, fax, and scanner. Microsoft Office, EMR, and other medical software experience preferred. Ability to work independently, in a team environment, and multi-task. Maintain a professional and upbeat attitude. Ability to accurately handle cash. Ability to communicate in English. EDUCATION AND EXPERIENCE

Customer service experience is required. At least one (1) year of experience in a medical office (preferred). Previous GI experience preferred. PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands Sitting: Prolonged periods of sitting at a desk and working on a computer: essential Walking: Must be able to access and navigate each department at the organization’s facilities: essential Pushing/Pulling: marginal Repetitive motion: marginal Reaching: marginal Emotional Demands

Intense customer interaction: essential Mental/Sensory Demands

Health Insurance Vision Insurance 401K Retirement Plan Life Insurance Short- and Long-term disability Profit Sharing Supplemental Insurance Education and Tuition Reimbursement funding Employee Assistance Program (EAP) Paid Time Off (PTO) Paid Holidays IMPORTANT NOTE

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We thank all applicants for their interest. However, only those selected for an interview will be contacted.

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This job involves helping clients get started with our services by reviewing their documents and answering their questions. It offers a dynamic and rewarding environment through daily client interaction and problem-solving.

• Assist with client onboarding, including reviewing KYC documents and updating client data.
• Provide updates to customers by identifying issues and addressing inquiries via email and other communication channels.
• Engage with new and existing client applications, supporting the local team with KYC cases.
• Support clients during onboarding to ensure application approval.

Job Requirements

Candidate profile:

• Proficient in Microsoft Office applications.
• High attention to detail and client-centric approach.
• Experience in FX is advantageous but not required.
• Excellent communication skills and a team player.
• Fluent in English; additional African languages are a plus.
• Self-motivated, dynamic, and competitive with a strong desire to succeed.
• Ability to work independently and in a team with a positive attitude.
• RE5 FAIS Qualification is a plus.

Skills

Customer Service, Front and Back Office Applications

Company Benefits

• Corporate Parking: Fully claimable parking provided.
• Medical Coverage: Comprehensive health plans.
• Hybrid Working Arrangement: WFH options after probation, depending on role.
• Wellness Membership: Access to online therapy, gym, and fitness perks post-probation.
• Loaded Pantry: Snacks and beverages available.
• Free Lunch: Weekly complimentary lunch every Wednesday.

Our story began in 2022 with a vision to make consulting engaging and straightforward. Based in Kuala Lumpur, our passionate team strives to shake up the consulting industry and deliver exceptional service.

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This job opportunity is only available for residents of Malaysia with work permit.

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Back-Office Specialist

Reporting to: Head of Back Office

Responsibilities:

• Assist with the onboarding of clients which includes reviewing their KYC documents and updating client's data
• Provide essential updates to customers by identifying problems and assisting with incoming queries by email and other supported communication channels of the company
• Actively connect with all our New & Existing Client applications and assist the Local Team in receiving outstanding clients KYC cases
• Actively engage with clients who are in the onboarding process and ultimately have these clients applications approved

Candidate profile:

• Computer literacy with excellent working knowledge of Microsoft Office applications
• High attention to detail and client-centric
• Knowledge and experience in FX will be considered advantageous but not essential
• A team player with excellent communication skills
• Fluent in verbal and written English (Additional African languages are highly advantageous )
• Dynamic, self-motivated, competitive and strong desire to succeed
• Ability to work well independently as well as in a team and can-do attitude
• RE5 FAIS Qualification will be an advantage

The offer:

• Welcoming, young and multicultural team with approachable leadership
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Comprehensive medical and insurance coverage to support your health and well-being
• Corporate parking is provided, with a claimable amount if a designated parking spot is unavailable
• Vibrant company life: from team activities to global celebrations
• Free access to multiple sports and wellness facilities across the country
• A gift and a day off on your Birthday
• Access to 24/7 mental health support through licensed external therapists and psychologists

The application process will be handled directly by the client and include:

• Interview with People team (30 min - 35 min).
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations.

Working hours: Regular (6am - 2pm)

Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.

This job involves assisting customers by handling complaints, processing orders, and supporting promotional activities. It is suitable for fresh graduates, offering an entry point into the workforce.

• Ensure the availability of sales-related equipment and materials.
• Respond to customer complaints and provide after-sales support as needed.
• Store and manage financial and non-financial data electronically and generate reports.
• Process all orders accurately and promptly.
• Inform clients of any delays or issues.
• Monitor team progress, identify shortcomings, and suggest improvements.
• Assist in organizing promotional materials and events.
• Ensure compliance with laws and company policies.
• Record customer complaints, coordinate with logistics and purchasing to address feedback.
• Prepare Halal Certificates for customers.
• File important documents and communicate relevant information.
• Prepare annual reports.
• Perform any additional tasks as required.

Job Requirements

1. Minimum Diploma or Bachelor’s Degree in Business Administration, Communications, Marketing, Hospitality, or related fields.

2. Training or certification in Customer Service / Call Center / CRM systems is advantageous.

3. 1-2 years of experience in customer service, relations, or related roles.

4. Strong problem-solving and conflict-resolution skills .

5. Proficiency in Microsoft Office and experience with CRM or customer support platforms .

6. Team player with the ability to collaborate across departments.

7. Attention to detail and high accuracy in handling customer records.

8. Fresh graduates with strong communication skills and internship experience in customer-facing roles are encouraged to apply.

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This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services

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About the role

We are seeking an exceptional Customer Service Representative to join our dynamic team at DGSOL MARKETING'. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met in a timely and professional manner. This full-time role is based in Kuching Sarawak.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and other communication channels
• Providing accurate and detailed information to customers about our products and services
• Resolving customer issues and complaints in a courteous and efficient manner
• Maintaining detailed records of customer interactions and following up on outstanding issues
• Identifying opportunities to improve customer satisfaction and suggesting ways to enhance our service offerings
• Collaborating with cross-functional teams to ensure a seamless customer experience

What we're looking for

• Excellent communication and interpersonal skills with a friendly and professional demeanor
• Strong problem-solving and critical thinking abilities to effectively handle customer inquiries and complaints
• Proficient in Mandarin is an advantage
• Previous experience in a customer-facing role, preferably in a call centre or customer service environment
• Ability to work in a fast-paced environment and adapt to changing priorities
• A genuine passion for providing exceptional customer service

Apply now to become our next Customer Service superstar!

Unlock job insights

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Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? How many years' experience do you have as a marketing executive? Which of the following Microsoft Office products are you experienced with? Have you worked in a call centre before? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

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Telemarketing:

1. Customer Research and Data Collection

• Gather potential customer contact information through various channels (e.g., phone, online, CRM systems, etc.).
• Ensure the accuracy and completeness of customer data and update it regularly.
• Research market trends, competitors, and customer needs to support future sales strategies.

2. Outbound Calls and Follow-Up

• Establish contact with potential customers via phone and introduce products/services.
• Provide detailed information about products, pricing, and promotions according to customer needs.
• Answer customer inquiries and effectively communicate the value of the product.
• Follow up with potential customers based on feedback and maintain ongoing communication.

Admin:

-solve some PO & invoice for desiccant customer

工作地点：麻坡

工作时间：周一至周五（9am - 6pm）

职位类型：全职

我们正在寻找一位热情、有责任心的客户服务人员，成为我们与客户之间的纽带。如果你善于沟通、喜欢帮助别人，并希望在稳定有成长的环境中工作，这将是你的理想岗位！

岗位职责：

接听客户电话 / 处理线上咨询

解答客户疑问，跟进客户需求

协助处理订单、投诉与售后服务

与销售团队协调，确保客户满意度

我们希望你：

拥有良好的沟通技巧与服务态度

能够熟练操作电脑及基本文书处理

中英文沟通无碍，会方言者优先

有客服或相关经验者为佳（欢迎应届毕业生申请）

我们提供：

友善的团队氛围与系统培训

良好晋升机会与表现奖金

EPF / SOCSO / EIS 及其他公司福利

有兴趣者请将简历发送至：

或WhatsApp我们：

应征日期: 30/07/2025 (9am - 5pm)

加入我们，一起为客户创造更好的服务体验！

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A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.

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Join to apply for the Customer Service role at Gussmann Technologies

6 days ago Be among the first 25 applicants

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Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Job Responsibilities

Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Responses To Customer

Prioritize customer inquiries and plan responses to meet their needs effectively.

Follow Up

Ensure customer issues are resolved by following up after support sessions and escalating if needed.

Document Interactions

Keep accurate records of customer issues, resolutions, and feedback.

Collaborate With Teams

Work with other departments to address customer concerns and improve service.

Maintain Satisfaction

Deliver prompt and professional support to ensure high customer satisfaction.

Tanggungjawab Pekerjaan

Jadual & Atur Temujanji:

Menyelaras dan mengesahkan temujanji sokongan pelanggan, serta memastikan susulan dilakukan tepat pada masanya.

Maklum Balas Kepada Pelanggan

Utamakan pertanyaan pelanggan dan rancang maklum balas bagi memenuhi keperluan mereka dengan berkesan.

Tindak Lanjut

Pastikan isu pelanggan diselesaikan dengan membuat tindak lanjut selepas sesi sokongan dan membuat eskalasi jika perlu.

Dokumentasi Interaksi

Simpan rekod yang tepat mengenai isu pelanggan, penyelesaian, dan maklum balas.

Bekerjasama Dengan Pasukan

Bekerjasama dengan jabatan lain untuk menangani kebimbangan pelanggan dan menambah baik perkhidmatan.

Kekalkan Kepuasan

Memberikan sokongan yang pantas dan profesional untuk memastikan tahap kepuasan pelanggan yang tinggi.

Interested candidates please submit your application through Jobstore

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Information Services

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