What Jobs are available for Office Manager in Malaysia?

Get AI-powered advice on this job and more exclusive features. Greeting and offering general support to clients and other executives who visit the office Planning and organising staff meetings and other internal events Creating and maintaining office expense and budget sheets and other book-keeping tasks Coordinating, scheduling, and rescheduling appointments for individuals or teams Developing and implementing operational and administrative systems Overseeing general business operations and preparing proper documentation for management Managing office equipment and supplies and ensuring new stock is ordered as and when required Providing support to staff and responding to their queries related to office management challenges Managing contact and negotiations with office vendors and service providers Arranging travel accommodations, including flights, hotels, and car rentals Arranging for visa, employment passes and professional passes for both in Malaysia and overseas Ensuring the company complies with the government’s rules and regulations. Office maintenance Signing of new tenancy agreements and timely renewals of the same for the office and staff accommodation Job Specification Bachelor’s degree or equivalent Five or more years of experience in office management Experience in developing internal systems Advanced computer skills and experience with online platforms Strong time-management and people skills, high degree of flexibility, and excellent multitasking ability Proficiency with office applications, and aptitude for learning new software and systems Good knowledge of immigration procedures for foreign professional employment pass Good knowledge of government rules and regulations with regard to company licenses and renewals Ability to maintain confidentiality of company information Location: Mid Valley Seniority level

Not Applicable Employment type

Full-time Job function

Consulting and Engineering

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**Description:**
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible in delivering the brand promise by managing the Front Office operations for the hotel, ensuring the smooth and efficient running of all operational aspects of the Front Office Department.
**Qualifications:**
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager or Front Office Manager. Good problem solving, administrative and interpersonal skills are a must. Fluency in spoken and written English required. Strong interpersonal skills, good problem solving and administrative skills and high competency in Microsoft word, excel and powerpoint systems. Working experience with Opera is must. Qualified candidates should possess strong and accurate communications skills with a critical eye for detail. Able to handle fast paced international environment where multi-tasking is essential.
**Primary Location:** MY-01-Johor Bahru
**Organization:** Hyatt Place Johor Bahru
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** JOH
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.
**What will I be doing?**
As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:
- Maintain high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Actively seek verbal feedback from customers and team members at every opportunity.
- Agree and implement actions to make improvements to customer service.
- Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Be available to assist on duty in the hotels during any busy days or special events.
- Maintain a presence in the lobby setting the example for team members for guest service.
- Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask.
- Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.
- Assess team members' performance against standards.
- Monitor standards through regular standards review checks.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
- Implement and follow through with improvements identified.
- Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.
- Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).
- Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.
- Describe, assign and delegate duties and authority for the operation of the department at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Establish good communication with the Housekeeping team.
- Attend and participate in regular operational and hotel meetings.
- Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
- Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department.
- Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager.
- Understand the goals of the hotel and the department's role in achieving it, communicating goals to the team.
- Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved.
- Sett and agree to departmental objectives for self and team.
- Represent the needs of the team to others in the hotel.
- Get members of the team to work co-operatively with others.
- Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars.
- Be aware of potential highs and lows in the business.
- Create and implement sales promotions and team members incentives as per discussion with the Director of Operations.
- Assist the Marcom team with the preparation of event brochures.
- Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team.
- Identify, communicate and act on potential sales leads.
- Participate in the development of the annual budget, developing short and long term financial operating plans.
- Use key monitors and financial targets to evaluate the department's performance and make future plans.
- Analyze financial information that is provided via the payroll system and ONQ, to assist decision making.
- Complete regular financial and operating reports as required or requested by the Director of Operations.
- Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company's control procedures.
- Communicate relevant financial information to the team.
- Analyze and explain any financial variance against plans.
- Set-up and maintain leave plans for the department.
- Monitor, control and minimize overtime for the department.
- Carry out seasonal inventory of operating equipment.
- Understand the quantity and quality of people needed to operate the department.
- Carry out selection interviews and make effective recruitment decisions based on skills and attitude.
- Ensure that new recruits have all relevant information before commencing employment.
- Plan and ensure that departmental orientation is carried out.
- Ensure standards trainings and assessments are carried out.
- Regularly review individual and team performance against objectives and provide feedback.
- Develop and implement department training plans to meet business needs.
- Carry out training programs for team members with the Training Manager and departmental trainers.
- Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.
- Review and evaluate all training activities.
- Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs.
- Provide relevant training to new team members.
- Introduce appropriate product knowledge courses for team members.
- Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department.
- Communicate to the team their responsibilities within H&S.
- Ensure that safe and healthy working practices are implemented at all times.
- Participate in community public relations for the hotel.
**What are we looking for?**
A Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:
- Good communication, organization and coordination skills.
- Good team player.
- Responsible and self-motivated.
- Patient, responsible and proactive in dealing with problems.
- Able to maintain excellent relations with team members.
- Able to work under great physical and mental pressures.
- Familiar with computer systems.
- Fluent in spoken and written English to meet business needs.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Manager_
**Location:** _null_
**Requisition ID:** _HOT0BUQE_
**EOE/AA/Disabled/Veterans**

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
**What will I be doing?**
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Oversee the entire Front Office operation to maintain high standards
+ Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
+ Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
+ Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
+ Set departmental objectives, work schedules, budgets, policies, and procedures
+ Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
+ Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
+ Maintain good communication and working relationships with all hotel departments
+ Monitor staffing levels to meet cover business demands
+ Conduct monthly communication meetings and produce minutes
+ Manage staff performance issues in compliance with company policies and procedures
+ Recruit, manage, train and develop the Front Office team
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**What are we looking for?**
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ A degree or diploma in Hotel Management or equivalent
+ A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
+ High level of IT proficiency
+ High level of commercial awareness and sales capabilities
+ Experience of managing people and developing people
+ Previous experience of managing a department and Profit and Loss account
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
+ Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Familiar with Property Management Systems
+ A degree or diploma in Hotel Management or equivalent
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Manager_
**Location:** _null_
**Requisition ID:** _HOT0C20A_
**EOE/AA/Disabled/Veterans**

**Description:**
Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.
Hyatt House Kuala Lumpur, Mont Kiara- is the first Hyatt House hotel in Malaysia and Southeast Asia. Located in Mont' Kiara, an affluent suburb located 5km from downtown Kuala Lumpur, the hotel features approximately 298 guestrooms, a three-meal restaurant, 3,100 square feet of meeting space, a fitness centre, and a sky pool.
We are looking for talent to join as **Front Office Manager** in Hyatt House Kuala Lumpur, Mont'Kiara. We are looking to employ an individual with outstanding administrative, management and communication skills. You are expected to be a conceptual thinker with superb organizational and time management skills. You must be reliable and should accurately follow instructions with the ability to multitask and acclimatize in a fast-paced environment. To ensure success, you should display remarkable conflict management and decision-making skills with a solid understanding of employee relationships, staffing management, and payroll and benefits administration. Top candidates will be superb at problem solving, efficient in scheduling and precise in the recruitment process. If you are passionate in people management, we WANT YOU!
**What we offer:**
+ Fun and exciting work environment
+ Intensive training in area of specialization with customized personal learning plan
+ Coaching and mentoring
+ Exposure to various multitasking tasks
+ Opportunity to participate in various leadership programs
+ Participation in Hyatt's programs and initiatives
**Qualifications:**
**Key Requirements and Qualifications:**
+ **Possess a Diploma or Degree in Hotel / Tourism Management or any major related field**
+ **Previous experience working in hotels, restaurants or similar large establishments is an added advantage**
+ **A good working knowledge of English Language/ Proficiency in local language may be required**
+ **A critical person with utmost attention to details**
+ **Pleasant personality and good work attitude**
+ **Able to provide outstanding customer experience to the guests**
+ **Ability to communicate proactively with team members and guests**
+ **Values teamwork and able to motivate team members to achieve goals**
**_Please note: only those candidates with ongoing working rights for Malaysia will be considered; this includes citizenship and permanent residency_**
**A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.**
**Apply now to join our diverse and multitalented family of go-getters!**
**Primary Location:** MY-Kuala Lumpur
**Organization:** Hyatt House Kuala Lumpur
**Job Level:** Full-time
**Job:** Guest Service Operations
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.
**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees are treated fairly and equitably.
- Manages employee progressive discipline procedures for Front Office Staff.
- Administers the performance appraisal process for direct report managers.
- Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Overview

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible in delivering the brand promise by managing the Front Office operations for the hotel, ensuring the smooth and efficient running of all operational aspects of the Front Office Department. Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager or Front Office Manager. Good problem solving, administrative and interpersonal skills are a must. Fluency in spoken and written English required. Strong interpersonal skills, good problem solving and administrative skills and high competency in Microsoft word, excel and powerpoint systems. Working experience with Opera is must. Qualified candidates should possess strong and accurate communications skills with a critical eye for detail. Able to handle fast paced international environment where multi-tasking is essential.

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Close Inclusive Collection Job Postings Notification "Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally." Responsibilities

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible for delivering the brand promise by managing the Front Office operations for the hotel, ensuring the smooth and efficient running of all operational aspects of the Front Office Department. Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager or Front Office Manager. Good problem solving, administrative and interpersonal skills are a must. Fluency in spoken and written English required. Strong interpersonal skills, good problem solving and administrative skills and high competency in Microsoft Word, Excel and PowerPoint systems. Working experience with Opera is a must. Qualified candidates should possess strong and accurate communications skills with a critical eye for detail. Able to handle a fast-paced international environment where multi-tasking is essential. Grand Hyatt San Antonio | San Antonio, TX, US Miraval Berkshires Resort and Spa | Lenox, MA, US

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Job Description – Front Office Manager (HOT0C20A) Work Locations Double Tree by Hilton Damai Laut Jalan Damai Laut, Off, Jalan Teluk Senangin, 32200 Lumut, Negeri Perak Damai Laut 32200

Responsibilities

Oversee the entire Front Office operation to maintain high standards

Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme

Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities

Set departmental objectives, work schedules, budgets, policies, and procedures

Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

Maintain good communication and working relationships with all hotel departments

Monitor staffing levels to meet cover business demands

Conduct monthly communication meetings and produce minutes

Manage staff performance issues in compliance with company policies and procedures

Recruit, manage, train and develop the Front Office team

Comply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Assist with other departments, as necessary

Qualifications

A degree or diploma in Hotel Management or equivalent

A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector

High level of IT proficiency

High level of commercial awareness and sales capabilities

Experience of managing people and developing people

Previous experience of managing a department and Profit and Loss account

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high level of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a variety of work situations

Ability to work on your own and as part of a team

Preferred Qualifications

Familiar with Property Management Systems

A degree or diploma in Hotel Management or equivalent

About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule Full‑time

Brand: Doubletree by Hilton

Job Guest Services, Operations, and Front Office

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