77 Office Manager jobs in Malaysia

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.

What will I be doing?

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

• Maintain high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Actively seek verbal feedback from customers and team members at every opportunity.
• Agree and implement actions to make improvements to customer service.
• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Maintain a presence in the lobby setting the example for team members for guest service.
• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask.
• Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.
• Assess team members’ performance against standards.
• Monitor standards through regular standards review checks.
• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
• Implement and follow through with improvements identified.
• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.
• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).
• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.
• Describe, assign and delegate duties and authority for the operation of the department at all times.
• Understand the situation in other departments and their implications for your own department.
• Plan ahead and ensure adequate resources are available.
• Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Establish good communication with the Housekeeping team.
• Attend and participate in regular operational and hotel meetings.
• Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
• Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department.
• Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager.
• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team.
• Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved.
• Sett and agree to departmental objectives for self and team.
• Represent the needs of the team to others in the hotel.
• Get members of the team to work co-operatively with others.
• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Create and implement sales promotions and team members incentives as per discussion with the Director of Operations.
• Assist the Marcom team with the preparation of event brochures.
• Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team.
• Identify, communicate and act on potential sales leads.
• Participate in the development of the annual budget, developing short and long term financial operating plans.
• Use key monitors and financial targets to evaluate the department’s performance and make future plans.
• Analyze financial information that is provided via the payroll system and ONQ, to assist decision making.
• Complete regular financial and operating reports as required or requested by the Director of Operations.
• Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company’s control procedures.
• Communicate relevant financial information to the team.
• Analyze and explain any financial variance against plans.
• Set-up and maintain leave plans for the department.
• Monitor, control and minimize overtime for the department.
• Carry out seasonal inventory of operating equipment.
• Understand the quantity and quality of people needed to operate the department.
• Carry out selection interviews and make effective recruitment decisions based on skills and attitude.
• Ensure that new recruits have all relevant information before commencing employment.
• Plan and ensure that departmental orientation is carried out.
• Ensure standards trainings and assessments are carried out.
• Regularly review individual and team performance against objectives and provide feedback.
• Develop and implement department training plans to meet business needs.
• Carry out training programs for team members with the Training Manager and departmental trainers.
• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.
• Review and evaluate all training activities.
• Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs.
• Provide relevant training to new team members.
• Introduce appropriate product knowledge courses for team members.
• Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department.
• Communicate to the team their responsibilities within H&S.
• Ensure that safe and healthy working practices are implemented at all times.
• Participate in community public relations for the hotel.
  
  
  

What are we looking for?

A Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:

• Good communication, organization and coordination skills.
• Good team player.
• Responsible and self-motivated.
• Patient, responsible and proactive in dealing with problems.
• Able to maintain excellent relations with team members.
• Able to work under great physical and mental pressures.
• Familiar with computer systems.
• Fluent in spoken and written English to meet business needs.
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

DoubleTree Penang

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Guest Services, Operations, and Front Office #J-18808-Ljbffr

Direct message the job poster from Mangala Estate Boutique Resort

We are seeking a dynamic and experienced Front Office Manager for our Five Star Resort. The Front Office Manager will oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Front Office Manager need to ensure profitability, control costs, and quality standards to ensure overall guest satisfaction.

Responsibilities:

• Ensure exceptional guest service by providing personalized attention and resolving any guest concerns or complaints.
• Maintain a high level of knowledge about the resort's facilities, services, and local attractions to assist guests effectively.
• Develop and implement guest service standards and procedures to enhance guest satisfaction.
• Oversee the daily operations of the front desk, including check-in, check-out, and guest registration processes.
• Monitor and manage room inventory to maximize occupancy and revenue.
• Collaborate with the sales and marketing team to optimize room rates, promotions, and packages.
• Generate revenue through upselling, cross-selling, and promoting resort services and amenities.
• Maintain effective communication channels with other departments, such as housekeeping, maintenance, and food and beverage, to ensure smooth operations.
• Coordinate with the sales and marketing team to promote the resort's packages and offers
• Implement training initiatives to ensure consistent service standards and continuous improvement

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven experience as Front Manager or similar role in the hospitality industry.
• Exceptional leadership and decision-making skills.
• Strong understanding of resort management software (e.g: IFCA System, Opera)
• Solid understanding of hospitality procedures and best practices.
• Excellent problem-solving and customer service skills.
• Proficiency in English & Bahasa Malaysia; knowledge of additional languages (Chinese, French, German) is a plus.
• Flexibility to work in shifts, during weekends, evenings, and holidays.
• CPR and First Aid certification is a plus.

Physical Requirements:

• Ability to stand for long periods
• May be required to work in outdoor settings.
• hands-on experience and thrive in practical, action-oriented person

Our resort is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status in accordance with applicable law.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Customer Service and Other
• Industries Hospitality and Travel Arrangements

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Company Background

We are representing our well-known client in the hospitality industry in their search for a dynamic candidate to join their team as a Front Office Manager. We are seeking a candidate with strong leadership qualities and solid experience in front office operations, who is passionate about delivering excellent guest service, optimizing team performance, and ensuring smooth daily hotel operations to enhance the overall guest experience.

Job Responsibilities:

• Ensure a seamless guest experience by managing arrivals, departures, and resolving guest concerns professionally.
• Oversee front desk operations and team to ensure smooth check-ins, compliance with policies, and optimal room occupancy.
• Manage front office staff, including recruitment, training, scheduling, and performance evaluation.
• Coordinate with internal departments and communicate with management to ensure smooth operations and effective implementation of promotions.
• Conduct guest satisfaction surveys and analyze feedback for continuous improvement.
• Manage front desk budgeting, billing, and financial reporting to ensure accuracy and cost control.

Interested candidate may apply online or send your resume to joyce@ talentrecruit.com.my.

Only shortlisted candidate will be notified.

#J-18808-Ljbffr

This job is for an Office Manager at a dynamic Korean Food & Beverage restaurant group. You might like this job because you'll manage admin, HR, and operations, supporting strategic objectives and fostering a positive work environment.

The Office Manager will play a vital role in managing the administration, human resources, and operations for a dynamic Korean Food & Beverage group of restaurants. This position requires a highly organized and detail-oriented professional who can ensure smooth day-to-day office and operational processes while supporting the leadership team in achieving strategic objectives. Key Responsibilities 1. Administrative Management

1. Manage all office operations, including scheduling, correspondence, and record-keeping.
2. Ensure proper documentation and filing of contracts, licenses, permits, and other essential records.
3. Coordinate with external vendors and service providers for office and restaurant needs.
4. Oversee procurement and inventory of office supplies and equipment.
5. Assist in preparing operational reports and presentations for management.

2. Human Resources Coordination

1. Handle recruitment, onboarding, and orientation processes for new hires.
2. Maintain accurate employee records, including payroll, attendance, and benefits administration.
3. Organize employee training programs, workshops, and performance reviews in collaboration with department managers.
4. Address employee inquiries related to HR policies and procedures, escalating issues as necessary.
5. Ensure compliance with labor laws and company policies.

3. Operational Support

1. Coordinate with restaurant managers to ensure smooth communication and implementation of company policies.
2. Monitor and manage labor schedules, ensuring efficiency and compliance with labor regulations.
3. Assist in monitoring operational KPIs and provide support to address challenges.
4. Act as the liaison between the restaurants and the corporate office for operational matters.
5. Support the General Manager in planning and executing operational initiatives.

4. Communication & Coordination

1. Serve as the point of contact for internal and external communications.
2. Organize and manage company meetings, including preparing agendas and taking minutes.
3. Foster a positive and collaborative workplace environment by maintaining clear and open communication channels.

Job Requirements

Qualifications

Education & Experience

1. Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).
2. Minimum of 3-5 years of experience in office management or operations, preferably in the food and beverage or hospitality industry.
3. Strong organizational and multitasking abilities.
4. Excellent interpersonal and communication skills.
5. Proficiency in office software (e.g., Microsoft Office Suite, Google Workspace) and familiarity with restaurant management systems (preferred).
6. Basic understanding of HR processes and labor laws.
7. Problem-solving skills with attention to detail and a proactive mindset.

Personal Attributes

1. Passion for food, culture, and hospitality.
2. Dependable and trustworthy, with a high level of integrity.
3. Flexible and able to adapt to a fast-paced environment.

Started in 2015; today with 4 reputable Korean dining brands under its belt; Hanbing Korean Dessert Cafe, Shinmapo Korean BBQ, Apple Samgyupsal and SeoulNami BBQ with 10 outlets, 2 central kitchens and over 200 people in the team, Beyond Korea Dining Group is the leading name in the Korean F&B Industry in Malaysia.

The group prides itself in bringing quality and sincere food to the table every time and strives to offer the best of what Korean gastronomy has to offer.

The group is set to bring another new Korean BBQ concept to the Malaysian food scene offering enjoyable Korean dining experiences to all.

#J-18808-Ljbffr

We're rethinking homes for how people really live, and we're looking for an Office Manager to join our team to help shape the future of living—one thoughtful detail at a time.

We're shaping a culture at Castlery that draws great people in — and gives them reasons to grow and stay.

What you'll be doing:

• Manage Day-to-Day Office Operations: Oversee daily activities in the co-working space, including access, pantry, meeting rooms, visitor support, and vendor coordination to ensure smooth operations.
• Drive Process Improvements & Operational Efficiency: Identify and resolve inefficiencies in current workflows; streamline and document key processes such as onboarding/offboarding, pantry restocking, and vendor management.
• Support Office Transition Planning: Assist in gathering requirements for a self-managed office, coordinate property viewings and quotes, and support the shortlisting of potential spaces.
• Lead Office Relocation & Setup: Coordinate fit-out, vendor onboarding, and logistics for the new office space. Set up systems for facilities, utilities, safety, and supplies to ensure a seamless move-in.
• Foster a Positive Workplace Culture: Build rapport with team members, organize employee engagement activities, and lead light cultural initiatives to enhance collaboration and morale through peak seasons and beyond.
  
  

What you need to succeed:

• Hands-on experience managing day-to-day office operations, including vendor coordination, pantry and meeting room oversight, and front-of-house responsibilities in a fast-paced environment.
• Strong ability to identify process gaps and drive operational improvements, with experience in documenting workflows such as onboarding/offboarding and inventory management.
• Proven capability in supporting office transition or expansion projects, including gathering space requirements, coordinating viewings, and managing vendor quotes.
• Demonstrated experience in office relocations or new office setups, from coordinating fit-outs and move-in logistics to establishing facilities and safety protocols.
• Excellent interpersonal skills with a track record of fostering positive team culture, organizing engagement initiatives, and building strong working relationships across teams.
  
  

Built for Real Life, Designed for What's Next

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us. #J-18808-Ljbffr

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.
**What will I be doing?**
As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:
- Maintain high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Actively seek verbal feedback from customers and team members at every opportunity.
- Agree and implement actions to make improvements to customer service.
- Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Be available to assist on duty in the hotels during any busy days or special events.
- Maintain a presence in the lobby setting the example for team members for guest service.
- Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask.
- Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.
- Assess team members' performance against standards.
- Monitor standards through regular standards review checks.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
- Implement and follow through with improvements identified.
- Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.
- Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).
- Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.
- Describe, assign and delegate duties and authority for the operation of the department at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Establish good communication with the Housekeeping team.
- Attend and participate in regular operational and hotel meetings.
- Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
- Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department.
- Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager.
- Understand the goals of the hotel and the department's role in achieving it, communicating goals to the team.
- Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved.
- Sett and agree to departmental objectives for self and team.
- Represent the needs of the team to others in the hotel.
- Get members of the team to work co-operatively with others.
- Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars.
- Be aware of potential highs and lows in the business.
- Create and implement sales promotions and team members incentives as per discussion with the Director of Operations.
- Assist the Marcom team with the preparation of event brochures.
- Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team.
- Identify, communicate and act on potential sales leads.
- Participate in the development of the annual budget, developing short and long term financial operating plans.
- Use key monitors and financial targets to evaluate the department's performance and make future plans.
- Analyze financial information that is provided via the payroll system and ONQ, to assist decision making.
- Complete regular financial and operating reports as required or requested by the Director of Operations.
- Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company's control procedures.
- Communicate relevant financial information to the team.
- Analyze and explain any financial variance against plans.
- Set-up and maintain leave plans for the department.
- Monitor, control and minimize overtime for the department.
- Carry out seasonal inventory of operating equipment.
- Understand the quantity and quality of people needed to operate the department.
- Carry out selection interviews and make effective recruitment decisions based on skills and attitude.
- Ensure that new recruits have all relevant information before commencing employment.
- Plan and ensure that departmental orientation is carried out.
- Ensure standards trainings and assessments are carried out.
- Regularly review individual and team performance against objectives and provide feedback.
- Develop and implement department training plans to meet business needs.
- Carry out training programs for team members with the Training Manager and departmental trainers.
- Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.
- Review and evaluate all training activities.
- Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs.
- Provide relevant training to new team members.
- Introduce appropriate product knowledge courses for team members.
- Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department.
- Communicate to the team their responsibilities within H&S.
- Ensure that safe and healthy working practices are implemented at all times.
- Participate in community public relations for the hotel.
**What are we looking for?**
A Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:
- Good communication, organization and coordination skills.
- Good team player.
- Responsible and self-motivated.
- Patient, responsible and proactive in dealing with problems.
- Able to maintain excellent relations with team members.
- Able to work under great physical and mental pressures.
- Familiar with computer systems.
- Fluent in spoken and written English to meet business needs.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Manager_
**Location:** _null_
**Requisition ID:** _HOT0BUFI_
**EOE/AA/Disabled/Veterans**

We're rethinking homes for how people really live, and we're looking for an

Office Manager

to join our team to help shape the future of living—one thoughtful detail at a time.

We're shaping a culture at Castlery that draws great people in — and gives them reasons to grow and stay.

What you'll be doing:

Manage Day-to-Day Office Operations: Oversee daily activities in the co-working space, including access, pantry, meeting rooms, visitor support, and vendor coordination to ensure smooth operations. Drive Process Improvements & Operational Efficiency: Identify and resolve inefficiencies in current workflows; streamline and document key processes such as onboarding/offboarding, pantry restocking, and vendor management. Support Office Transition Planning: Assist in gathering requirements for a self-managed office, coordinate property viewings and quotes, and support the shortlisting of potential spaces. Lead Office Relocation & Setup: Coordinate fit-out, vendor onboarding, and logistics for the new office space. Set up systems for facilities, utilities, safety, and supplies to ensure a seamless move-in. Foster a Positive Workplace Culture: Build rapport with team members, organize employee engagement activities, and lead light cultural initiatives to enhance collaboration and morale through peak seasons and beyond.

What you need to succeed:

Hands-on experience managing day-to-day office operations, including vendor coordination, pantry and meeting room oversight, and front-of-house responsibilities in a fast-paced environment. Strong ability to identify process gaps and drive operational improvements, with experience in documenting workflows such as onboarding/offboarding and inventory management. Proven capability in supporting office transition or expansion projects, including gathering space requirements, coordinating viewings, and managing vendor quotes. Demonstrated experience in office relocations or new office setups, from coordinating fit-outs and move-in logistics to establishing facilities and safety protocols. Excellent interpersonal skills with a track record of fostering positive team culture, organizing engagement initiatives, and building strong working relationships across teams.

Built for Real Life, Designed for What's Next

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us. #J-18808-Ljbffr

This job is for an Office Administrator/Manager who ensures our workspace operates smoothly and fosters a productive environment. You might enjoy this role if you like helping others, managing logistics, and improving employee experiences.

Location: Tropicana Gardens Office Tower, Selangor

We are seeking a proactive and reliable Office Administration Manager to oversee daily operations, maintain a safe and welcoming environment, and support administrative functions. This role is key in creating a workplace that promotes productivity, comfort, and professionalism.

Key Responsibilities Office & Facility Management

• Manage daily office operations ensuring facilities are functional and well-maintained.
• Handle employee access cards, lockers, seating arrangements , and workspace logistics.
• Coordinate repairs, renovations, and cleaning with vendors and contractors .

Employee Experience & Onboarding

• Support onboarding and offboarding from a facilities perspective.
• Ensure desk setups, access, and supplies are ready before new employees start.
• Maintain documentation and track office expenses with the finance team.
• Assist with company initiatives and administrative projects .
• Identify areas for improvement in office operations and workplace experience .

Job Requirements

Qualifications

• At least 4 years experience in office administration, facilities coordination, or operations support.
• Strong organizational and time-management skills .
• Proactive and solution-oriented attitude.
• Excellent communication skills (verbal and written).
• Ability to manage multiple priorities independently.
• Tech-savvy with experience in Microsoft Office, Google Workspace and facility management tools.
• Ability to build strong relationships with vendors and internal teams.

We value a collaborative, respectful, and inclusive workplace . As part of our team, you should:

• Demonstrate professionalism and emotional intelligence .
• Take ownership and initiative to improve processes.
• Promote a clean, healthy, and efficient work environment.
• Be open to feedback and willing to contribute beyond your core duties.

#J-18808-Ljbffr

Join to apply for the Assistant Front Office Manager role at Renaissance Hotels

Join to apply for the Assistant Front Office Manager role at Renaissance Hotels

Additional Information

Job Number 25118249

Job Category Rooms & Guest Services Operations

Location Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  
  

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
  
  

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
  
  

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  
  

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
  
  

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  
  

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.
  
  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitality

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