198 Office Assistant jobs in Malaysia

• Provide assistance in daily tasks, including report preparation and documentation
• Provide assistance in data analysis and interpretation to inform decision-making processes.
• Provide assistance in monitoring performance progress and handle administrative and office support tasks efficiently
• Provide assistance in coordinating with related team or department to ensure smooth operations across all departments
• Communicate effectively and maintain positive relationships with external business partners
• Work collaboratively with upper management to achieve departmental goals and objectives
• Handle ad-hoc tasks and related duties as assigned by the superior or manager
  
  

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Degree in Business Studies/ Administration / Management / Marketing / Secretarial or equivalent
• Computer literate
• Working Location : HQ, Tmn Berkeley, Klang / Kedah / Penang / Pahang / Johor
  
  

• Free Mobile Plan (40GB Data and Unlimited Call)
• Free Meal Voucher
• Free Gym Facilities
• Free Car Park
• Job Promotion
• Annual Increment
• Annual Bonus
• UpSkill Training
• On the job training will be provided
• Contribution of EPF, Socso, EIS
• Panel Clinic
• EPF SOCSO

• Perform data entry and update the database system
• Manage data in spreadsheets and reports
• Keep records and reports up to date
• Carry out clerical duties, including answering phones and preparing documents
• Time management and prioritization skills to ensure efficient functioning of schedules and office systems
• Providing basic bookkeeping services.
• Performs other related duties as assigned.
  
  

• Minimum education: SPM and above
• Language proficiency: Mandarin.
• Skills required: Outlook, Microsoft Office, Answering Telephones, Communication
• Minimum of 1 year experience in office administration
• Proficient in Microsoft Office Suite
• Excellent communication skills
  
  

• EPF / SOCSO / PCB
• Annual Leave
• Medical and Hospitalisation Leave

• To perform day to day general administrative tasks
• Attend to incoming and outgoing phone customer phone calls
• Monitor documents despatch and received
• Recording documents flow and filing
  
  

• Language required: English, Mandarin, Bahasa Malaysia
• Candidates must possess at least Primary/Secondary School/SPM/âOâ Level
• Computer literate and knowledge in Microsoft Office (Word and Excel)
• Fresh graduates are encouraged to apply
• Internet savvy
• Excellent communication skills.
  
  

• KWSP
• SOCSO
• Medical claim included
• Annual and medical leave shall be in accordance with the prevailing Labour Law

• Be the warm welcome that sets the tone for a memorable guest experience, demonstrating genuine hospitality and professionalism.
• Acknowledge and prioritize IHG Rewards Club members, VIPs, and returning guests, both in person and on the phone.
• Take and manage guest bookings with accuracy, identifying up-selling opportunities to enhance guest stays by promoting hotel services, amenities, and packages.
• Maintain a deep understanding of and adhere to IHG Brand Standards , hotel policies, and operational processes to deliver consistent and high-quality service.
• Handle cash, credit, and digital transactions with precision, ensuring all processes align with hotel financial policies.
• Facilitate seamless check-in and check-out experiences, including verifying IDs, issuing room keys, and managing safety deposit boxes securely.
• Coordinate with housekeeping to confirm room readiness and update the Property Management System (PMS) with any changes or room allocations.
• Assist in managing guest inquiries, messages, and complaints, ensuring timely responses and escalating to management when required.
• Anticipate and fulfill guest needs by recording and acting on preferences, special requests, or recurring concerns to create personalized experiences.
• Provide accurate information on local attractions, transportation, and hotel amenities to enrich the guest's stay.
• Follow all safety and emergency procedures, including reporting incidents promptly.
• Stay trained on hotel emergency protocols and assist guests during evacuations or other critical situations.
• Collaborate with other departments to ensure seamless communication and exceptional service delivery.
• Step in to support colleagues with ad-hoc duties as needed, fostering a team-oriented work environment.
• Actively participate in team briefings, training sessions, and performance discussions to enhance personal and departmental growth.
• Represent the hotel brand with pride by maintaining a polished appearance and professional demeanor at all times.
• Always stay informed of the day’s events, activities, and occupancy levels to provide accurate and timely information to guests.
• Assist with administrative duties, including filing, preparing reports, and maintaining an organized workspace.
• Monitor and replenish front desk supplies, such as registration cards, brochures, and stationery.
• Assist with managing incoming and outgoing guest mail, package deliveries, and courier services.
• Conduct follow-ups with guests during and after their stay to ensure satisfaction and address any unresolved concerns.
• Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.

What We Need From You

• Communication skills - Guests will approach you with both concerns and compliments, so you’ll need to be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Front Office Assistant is responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and interact with visitors. They are the first point of contact for guests and customers.

• Greet and welcome guests as soon as they arrive at the Hotel
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

Requirements and skills

• Proven work experience as a Front Office Assistant or similar role
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• Solid written and verbal communication skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

• Shift Allowance
• Medical & Insurance
• EPF, SOCSO & EIS
• Annual leave
• Duty Meals
• Hostel

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day To Day

Be the warm welcome that sets the tone for a memorable guest experience, demonstrating genuine hospitality and professionalism.

Acknowledge and prioritize IHG Rewards Club members, VIPs, and returning guests, both in person and on the phone.

Take and manage guest bookings with accuracy, identifying up-selling opportunities to enhance guest stays by promoting hotel services, amenities, and packages.

Maintain a deep understanding of and adhere to IHG Brand Standards, hotel policies, and operational processes to deliver consistent and high-quality service.

Handle cash, credit, and digital transactions with precision, ensuring all processes align with hotel financial policies.

Facilitate seamless check-in and check-out experiences, including verifying IDs, issuing room keys, and managing safety deposit boxes securely.

Coordinate with housekeeping to confirm room readiness and update the Property Management System (PMS) with any changes or room allocations.

Assist in managing guest inquiries, messages, and complaints, ensuring timely responses and escalating to management when required.

Anticipate and fulfill guest needs by recording and acting on preferences, special requests, or recurring concerns to create personalized experiences.

Provide accurate information on local attractions, transportation, and hotel amenities to enrich the guest's stay.

Follow all safety and emergency procedures, including reporting incidents promptly.

Stay trained on hotel emergency protocols and assist guests during evacuations or other critical situations.

Collaborate with other departments to ensure seamless communication and exceptional service delivery.

Step in to support colleagues with ad-hoc duties as needed, fostering a team-oriented work environment.

Actively participate in team briefings, training sessions, and performance discussions to enhance personal and departmental growth.

Represent the hotel brand with pride by maintaining a polished appearance and professional demeanor at all times.

Always stay informed of the day’s events, activities, and occupancy levels to provide accurate and timely information to guests.

Assist with administrative duties, including filing, preparing reports, and maintaining an organized workspace.

Monitor and replenish front desk supplies, such as registration cards, brochures, and stationery.

Assist with managing incoming and outgoing guest mail, package deliveries, and courier services.

Conduct follow-ups with guests during and after their stay to ensure satisfaction and address any unresolved concerns.

Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.

What We Need From You

Communication skills - Guests will approach you with both concerns and compliments, so you’ll need to be easy to talk to.

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.

Fluency in the local language - extra language skills would be great, but not essential.

Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.

Flexibility - night, weekend and holiday shifts are all part of the job.

You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

Experience - ideally you’ll have spent at least one year in a front desk or guest service position.

Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

How do your skills match this job? Sign in and update your profile to get insights.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Front Office Assistant?

What can I earn as a Front Office Assistant

Add expected salary to your profile for insights

About the Role

A Front Office Assistant's primary responsibility is tobe the first point of contact for a business, handling various administrative and customer service tasks at the front desk or reception area. You are required to manage appointments, answer phones, greet hotel guest, and provide general administrative support, ensuring a smooth and efficient flow of operations at the front desk.

What You’ll Be Doing

Perform all duties and responsibilities in a prompt, accurate and efficient manner, in accordance with established Hotel and Company policies & procedures.

Sells, upsell, registers and checks in guests with the Front Office Supervisor for assignment of rooms to all incoming guests.

Provides courteous and efficient service and, if possible, to comply with each and every guest request. May require approval from immediate superior.

Checks-in guests according to procedure.

Handle room keys according to the procedure.

Check-out guests according to the procedure.

Prepares and liaises with other departments for special requests.

What We’re Looking For

A minimum 1-2 years Experience in the Hospitality industry.

Strong communication and interpersonal skills with the ability to effectively liaise with guests and team members.

Excellent problem-solving and decision-making abilities to handle complex situations.

Proficient in using hotel management software and technology.

Flexible and adaptable to working in a fast-paced, dynamic environment.

CERT /DIPLOMA in Hotel Management or a related field is preferred.

What We Offer

At Sunway Putra Hotel Kuala Lumpur, we are committed to providing our employees with a rewarding and supportive work environment. Our benefits include a competitive salary, opportunities for career development, access to employee wellness programs, and discounts on hotel stays. We also encourage a healthy work-life balance and offer flexible working arrangements where possible.

About Us

Sunway Putra Hotel Kuala Lumpur is a vibrant 5-star hotel located in the heart of the city’s bustling commercial district. As part of the Sunway Group, we are renowned for our commitment to delivering exceptional guest experiences and creating a positive impact on the communities we serve. Join our dynamic team and be a part of our continued success.

Apply now for this exciting opportunity to become our next Front Office Assistant.

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Front Office Assistant? Do you have customer service experience? How many years of hotel management experience do you have?

What can I earn as a Front Office Assistant

We are seeking a friendly, professional, and customer-focused Front Office Assistant to join our team. As the first point of contact for guests, you will play a key role in ensuring a positive guest experience through efficient check-in/check-out processes, accurate information sharing, and prompt issue resolution.

• Greet and welcome guests with a warm and professional attitude.

• Manage guest check-in and check-out processes efficiently.

• Handle reservations, cancellations, and modifications using the hotel’s property management system (PMS).

• Respond to guest inquiries both in person and via phone/email.

• Assist guests with concierge services such as transportation, directions, and local recommendations.

• Maintain accurate records of guest information and transactions.

• Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly.

• Handle billing, payments, and provide receipts to guests.

• Address guest complaints or concerns professionally and escalate when necessary.

• Ensure the front desk area is clean, organized, and presentable at all times.

• Proven experience in a customer service or front desk role (hospitality industry preferred).

• Proficiency in MS Office and hotel management systems (e.g., Opera, Fidelio, or similar).

• Excellent communication and interpersonal skills.

• Strong multitasking and organizational abilities.

• Professional appearance and demeanor.

• Willing to work flexible shifts, including weekends and holidays.

• Diploma or certification in hospitality or related field is a plus.

• Fluency in English (additional languages are a plus)

• Serve as the first point of contact for Kelab Golf Negara Subang (KGNS), greeting members and guests with a professional and welcoming demeanor, both in person and via telephone.
• Manage incoming calls, efficiently directing them to the appropriate personnel or department, and accurately recording messages.
• Maintain a tidy and organized front desk and reception area, ensuring a professional and presentable image for KGNS.
• Provide administrative support to various departments, including but not limited to, data entry, photocopying and preparing documents using Microsoft Office Suite.
• Assist with member inquiries and requests, providing accurate information about KGNS facilities, services, and events, escalating complex issues to the appropriate manager.
• Manage incoming and outgoing mail and deliveries, ensuring timely and accurate distribution.
• Maintain and update member databases and records, ensuring accuracy and confidentiality.
• Handle basic accounting tasks such as processing payments and issuing receipts, adhering to established procedures.
• Monitor and manage office supplies, ensuring adequate stock levels and placing orders as needed.
  
  

• Possess a minimum of Secondary/SPM/'O' Level certification or equivalent.
• Demonstrate excellent customer service skills with a proactive and helpful attitude.
• Exhibit strong verbal and written communication skills in both English and Bahasa Malaysia.
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook) for daily tasks.
• Possess exceptional organizational skills and attention to detail to manage front office operations efficiently.
• Maintain a professional appearance and demeanor at all times, reflecting the prestigious image of KGNS.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Prior experience in a customer-facing role or front office setting is an advantage but not mandatory; fresh graduates are encouraged to apply.
  
  

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO