279 No Experience jobs in Malaysia

Direct message the job poster from GrowthOps Asia Talent Acquisition Specialist @ GrowthOps Asia | Driving Talent Acquisition Success

Welcome to GrowthOps! At GrowthOps we provide growth services for our clients through delivering outstanding digital experiences. We accomplish this by applying design as a tool to transform experiences for both businesses and consumers alike. About your new role We are looking for an

Experience Designer (XD)

to be based in Malaysia to join our team. The XD should have experience and practical abilities in delivering UI/UX work across industries. This would require a good understanding of how experience design is able to solve business problems and elevate the overall user experience. Working as part of a multi-disciplinary team, you will take responsibility for: Lead concept development sessions informed by user research and data-driven design thinking. Stay ahead of and apply trends and best practices across various digital experiences, industries, and platforms. Design user-centric experiences that balance user needs, client business goals, creative vision, and technical feasibility. Create and deliver design artifacts including personas, user journeys, storyboards, system maps, user flows, wireframes, and interactive prototypes using tools such as Sketch, Adobe Creative Suite, InVision, Figma, or equivalent. Incorporate user feedback and usability testing results to iterate and refine experiences. Collaborate effectively with cross-functional teams including strategists, developers, and clients. Clearly communicate design concepts, rationale, and trade-offs to stakeholders at all levels. Support or lead small teams of experience designers to ensure high-quality project delivery. Contribute to internal design practice by sharing knowledge and helping evolve team processes and standards. What we'd love to see from you: 2–3+ years of experience in digital experience or interaction design. Proficiency with design and prototyping tools such as Sketch, Adobe Creative Suite, InVision, Figma, or similar. Strong portfolio demonstrating the creation of key UX deliverables (e.g., personas, user journeys, flows, wireframes, prototypes). Excellent verbal and visual communication skills; strong presenter. Proven collaboration and interpersonal skills working with multidisciplinary teams and clients. Experience contributing to and developing UX best practices. Online portfolio showcasing user-centered design work and problem-solving approach is an added advantage. Familiarity with analytics tools (e.g., Adobe Analytics, Google Analytics) to inform and validate design decisions. Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Information Technology and Design Industries Business Consulting and Services Referrals increase your chances of interviewing at GrowthOps Asia by 2x Get notified about new Experience Designer jobs in

Greater Kuala Lumpur . Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago UI / UX Designer - Figma, Jira, Confluence

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Intern, Product Designer (UI/UX) | TNG Digital

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Senior UI/UX Designer (6 month contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Digital Design Specialist (Banking Products)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Presentation Designer, Creative Services

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago Lead Product Designer, Product Analytics

Petaling Jaya, Selangor, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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foodpanda Bangsar South, Federal Territory of Kuala Lumpur, Malaysia

Manager, People Experience

foodpanda Bangsar South, Federal Territory of Kuala Lumpur, Malaysia

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foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are seeking a dynamic and experienced People Experience Manager to join the People Team, based in Malaysia. As the People Experience Manager, you will play a key role in shaping the employee experience across the entire employee lifecycle, ensuring a seamless, impactful, and positive experience for all employees at Delivery Hero.

In this role, you will lead and manage the people experience strategy, ensuring that it aligns with our broader organizational goals. You will work closely with People Business Partners, COEs, and business teams to design and implement initiatives that enhance the employee journey from onboarding to offboarding. You will champion initiatives aimed at fostering a people-first culture, with a strong focus on engagement, retention, and overall employee well-being.

Your responsibilities will also include developing and leading employee engagement programs, measuring and improving employee satisfaction, and creating a feedback-rich culture that drives continuous improvement. You will also be a key driver of cross-functional collaboration, ensuring that all people's initiatives are aligned with business objectives.

Leveraging data and insights from employee surveys and other feedback channels, you will work closely with COE partners to optimize HR service delivery, employee experience programs, and overall engagement initiatives.

Responsibilities

• Develop and implement people experience strategies that drive employee engagement, satisfaction, and retention, aligned with business goals.
• Lead and manage the employee journey, ensuring a seamless and positive experience from recruitment to offboarding.
• Work closely with People Business Partners and COEs to create and implement employee programs, such as recognition, wellness, and career development initiatives.
• Champion the culture of continuous feedback, including running regular employee engagement surveys, focus groups, and action planning sessions.
• Partner with business leaders and managers to address employee concerns and foster an environment that supports employee growth and well-being.
• Use data-driven insights to continuously improve the employee experience, working closely with People Analytics and COE partners to develop impactful metrics and track progress.
• Design and facilitate programs that enhance employee engagement, including onboarding programs, team-building activities, and leadership development initiatives.
• Foster a culture of inclusivity and belonging, supporting D&I efforts through tailored programs and initiatives that enhance the employee experience for all.
• Provide coaching and support to managers on how to improve employee experience in their teams, including fostering a positive and engaging work environment.
  
  

Qualifications

• Proven expertise in people experience or HR program management, with a focus on employee engagement, retention, and employee well-being.
• Strong understanding of HR principles, organizational design, and people processes, with experience in driving end-to-end employee experience initiatives.
• Excellent communication, stakeholder management, and influencing skills, with the ability to engage employees at all levels of the organization.
• Data-driven mindset, with experience leveraging employee feedback, surveys, and metrics to inform decisions and improve programs.
• Experience managing and delivering change management initiatives, particularly in the context of employee engagement and culture transformation.
• At least 6+ years of experience in HR, people experience, or related roles, with a proven track record of driving employee experience programs in a global organization.
• A Bachelor’s Degree in Human Resources, Organizational Design, Business Management, or a related field
  
  

Nice to have:

• Knowledge of Malaysian Labor Law and HR practices.
• Expertise in using HRIS systems and employee engagement tools.
• Experience in leading people experience programs in a matrixed, global environment.
  
  

Additional Information

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Human Resources
• Industries Software Development and IT Services and IT Consulting

Referrals increase your chances of interviewing at foodpanda by 2x

Get notified about new People Manager jobs in Bangsar South, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Assistant Manager, Talent Management & Development | TNG Digital

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

HR & Recruiting Manager( Malaysia/Kuala Lumpur)

Federal Territory of Kuala Lumpur, Malaysia 3 days ago

HR & Recruiting Manager( Malaysia/Kuala Lumpur)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Assistant Manager – Human Resources Operations

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Assistant Manager | Kuala Lumpur, Malaysia (Multiple-locations)

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Community Manager (Operations, Leadership and Communication)

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Senior Manager - HR Insights & Reporting

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

PAMB | Assistant Manager, Complaints Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago

Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Senior Compliance Manager, Pharmaceuticals – Malaysia, Singapore and Thailand Regional Manager – Manufacturing Excellence

Bandar Bukit Raja, Selangor, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

ASIA Regional Sr. Commercial Execution Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Compliance and Labor Affairs Program Manager

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Assistant Outlet Manager (All Day Dining) - Hyatt Centric City Centre Kuala Lumpur

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Senior Brand Manager - International Personal Care (IPC)

Petaling Jaya, Selangor, Malaysia 2 months ago

Manager Of Restaurants (M/W) Club Med Resort Malaysia or overseas

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Global Mobility Senior Specialist/Manager (Bangkok-based, Relocation Provided)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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We're rethinking homes for how people really live, and we're looking for a Customer Experience Specialist to join our CX Operations team to help shape the future of living—one thoughtful detail at a time.

Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.

How to qualify:

• Once your application to this position has been successfully submitted, we will review your resume and profile.
• If you are successfully shortlisted, you will receive an email RSVP invitation to our next Interview Event taking place on Friday, 22 August 2025 at Infinity8 Reserve Mid Valley Southkey, Level 28 in Johor Bahru.
• To participate, please ensure that you are available at either 10am or 1pm on this date and will be in Johor Bahru to be able to attend the in-person interview.
  
  

What you will be doing:

• Provide an omnichannel experience e.g email, chats, Whats-App, social media, calls with a comprehensive understanding of our products and services
• Personalise and engage customers effectively to drive customer satisfaction
• Assist customer on enquiries and issues efficiently to mitigate detractors
• Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time
  
  

What you'll need:

• Fluent English with excellent communication skills, both written and verbal
• At least 2 Years of working experience in the related field is required for this position
• Ability to determine customer needs and quickly build rapport with customers
• Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.
• Exude patience and ownership with each customer
• Able to solve problems by thinking analytically and creatively
• Excellent communication, interpersonal and organisational skills
• Self-starter, resourceful and tenacious
• Team player, working collaboratively within and across teams
• Experience working with Zendesk and/or a similar ticketing system is highly advantageous.
  
  

Position Details:

• In this position, your primary responsibilities will involve interacting and collaborating with customers based in the United States, Canada, or United Kingdom.
• Working Arrangement: Rotating night shifts, five-day workweek which may include the weekends and Public Holidays.
• Job Location: Infinity8 Reserve Mid Valley Southkey, Level 28
• Job Arrangement: Onsite
  
  

Built for Real Life, Designed for What's Next

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us. #J-18808-Ljbffr

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The People Experience team is a small but collaborative group is committed to building a forward-looking and future-ready people function at Grab. Our focus is on delivering top-notch benefits programmes that enhance employee well-being and satisfaction.

Get to Know the Role

Reporting to the Senior Manager, People Experience, you will help operationalise HR processes, scale them, and ensure the employee experience remains at the forefront. You will manage day-to-day operations and act as the face of Pops (People Operations), known for your passion in out-serving employees and managers. You will be based onsite at Grab's Petaling Jaya office in Malaysia.

The Critical Tasks You Will Perform

• Manage the employee lifecycle operations for the Malaysia Grab office, ensuring on-time delivery of services.
• Track and use data to ensure process effectiveness and improvements
• Support the Regional Benefits team in the launch of new benefit programmes locally
• Collaborate with cross-functional teams to enhance employee experience and ensure data integrity in HR systems.
• Build operational rigour, identify scalable process improvements, and ensure compliance and governance around data in our systems and in HR processes.
• Be an advisor to stakeholders, offering creative yet simple solutions for HR processes and addressing complex challenges for Malaysia Grabbers

Qualifications

What Essential Skills You Will Need

• At least 3 years of HR operations experience, with familiarity in labour regulations across Southeast Asia.
• Strong data analysis skills to identify trends and improve processes.
• Proven ability to execute with a customer-centric mindset and navigate ambiguity effectively.
• Experience in process excellence (e.g. six sigma) and change management.
• Ability to multitask, manage projects independently, and deliver engaging presentations.
• Willingness to travel occasionally.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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Role Purpose

As an IT Customer Experience Analyst, you will be the first point of contact for Logicalis’s customers. In this role, you will work closely with your team members to ensure success and positive customer outcomes. We are looking for someone to join our Cyberjaya team.

Your core responsibilities will include:

1. Providing high-level customer focus by delivering accurate information to business clients regarding availability and functionality of services.
2. Enforcing and reviewing Logicalis processes to ensure documentation is current and initiating escalation as required.
3. Diagnosing issues and providing solutions, utilizing knowledge entries to achieve service restoration where possible.
4. Escalating unresolved problems/requests to relevant teams with accurate categorization, assessment, and prioritization.
5. Providing remote diagnostics and troubleshooting for customer incidents.
6. Responding to phone, email, and event alerts within defined contractual SLAs.
7. Managing competing priorities between inbound calls and queue management within the enterprise ticketing system to ensure timely service delivery.
8. Performing other duties as required.

Requirements

1. Demonstrating a customer-first attitude in each interaction.
2. Previous experience in a Managed IT Services environment is preferred.
3. Strong understanding of ITIL processes and ITIL foundation accreditation as a minimum.
4. Excellent written and verbal communication skills in English.
5. Experience with Remote Desktop Compute Support, Active Directory, MS Exchange administration, Citrix administration, Multi-Function Device Support, and Microsoft Office Suite support.
6. Experience with ServiceNow or other Service Management tools/ticketing systems.
7. A self-starter who works well under pressure with high attention to detail.

Benefits

As a valued member of Logicalis Asia Pacific MSC , you will enjoy benefits such as:

• A supportive team environment known for sharing knowledge, flexibility, diversity, and mutual help.
• Opportunities to explore different career paths, with support for learning new skills.
• Engagement in meaningful projects that allow for professional growth and impact.
• Flexible, modern working arrangements with a hybrid model of remote and in-person work.

Do I need to meet all the requirements to apply?

No. Studies show that men often apply if they meet 60% of requirements, while women, non-binary, and neurodivergent individuals aim for closer to 90%. Don’t let minor gaps hold you back. We value character traits like confidence, capability, and curiosity, which can be developed on the job.

About us:

Logicalis is an architect of change, helping organizations succeed in a digital-first world through technology expertise. We offer lifecycle services including cloud, connectivity, collaboration, and security to optimize operations, reduce risks, and empower employees. With over 7,000 employees across 27 countries, we serve more than 10,000 clients globally, creating sustainable outcomes through technology.

We provide accommodations for applicants with disabilities or neurodiversity. If you need specific support during the application process, please let us know.

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Joining as a server on the catering staff, I benefited from Hyatt's training and support, which enabled me to oversee a talented team that helps bring events to life.

Responsibilities

1. Assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards.
2. Meet employee, guest, and owner expectations.
3. Support the Front Office Manager in ensuring maximum guest satisfaction and experience, in accordance with hotel policies and procedures.
4. Manage day-to-day operations of the Front Office, including conducting staff training sessions.
5. Ensure team members complete online trainings, are familiar with World of Hyatt loyalty program, and follow proper upselling procedures.
6. Oversee check-in and check-out processes, perform performance audits, and maintain knowledge of OPERA PMS and Reserve systems.
7. Train and develop the team with innovative ideas and methods.

Qualifications

• University Degree or Diploma in Hospitality or Tourism/Tourism Management.
• Minimum 2 years of experience as Assistant Manager – Concierge, Guest Experience Manager, or Team Leader in a larger operation.
• Proficient in OPERA PMS; familiarity with other relevant programs is a plus.
• Strong problem-solving, organizational, and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• This position is open only to Malaysian Nationals due to strict Malaysian Immigration and Manpower Department regulations.

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Primary Objective

Support the delivery of learning and upskilling initiatives by using data-driven insights, managing training programs, and collaborating with stakeholders to build employee capability and improve performance outcomes.

Job Responsibility

• Collect and analyze data to identify learning needs, skill gaps, and training effectiveness.
• Assist in designing and delivering learning programs based on identified capability requirements.
• Support coordination and facilitation of onboarding sessions and employee learning events.
• Draft training service agreements with vendors and manage routine interactions.
• Gather and analyze feedback from learners to inform program enhancements.
• Assist in updating learning content and onboarding resources to ensure relevance and quality.
• Utilize dashboards and data visualization tools to present learning data and trends clearly.
• Apply standard methodologies to evaluate the impact of learning and engagement initiatives.
• Maintain accurate learning records, including completion tracking and survey data.
• Support the development and refinement of employee engagement measurement tools.
• Facilitate internal communications to promote training programs and encourage participation.
• Ensure compliance with internal standards for onboarding and offboarding documentation.
• Basic understanding of organizational policies related to learning, diversity, and data privacy.
• Ensure adherence to internal L&D protocols, onboarding standards, and vendor guidelines.
• Follow established procedures for training documentation and compliance reporting.
• Eagerness to learn new L&D tools and methodologies.
• Actively seek feedback to improve training coordination and delivery.
• Collaborate effectively with peers, HR teams, and external vendors.
  
  

Job Requirement

• Bachelor's degree in Human Resources, Education, Business, or related field.
• 1–3 years of experience in learning coordination, HR support, or employee onboarding.
• Exposure to e-learning platforms or LMS (Learning Management Systems) is an advantage.
• Basic data analysis and reporting using Excel or learning dashboards.
• Strong organizational and multitasking skills.
• Familiarity with virtual training tools (e.g., Zoom, MS Teams, WebEx).
• Detail-oriented and reliable: Carefully focused on accuracy and consistency, ensuring tasks are completed dependably.
• Service-minded with a proactive attitude: Always ready to assist others and take action before issues arise.
• Willingness to take initiative and contribute to team goals: Eager to step up, offer solutions, and support the team’s success.
• Critical Thinker: Ability to objectively analyze information, identify underlying issues in learning processes or outcomes, and evaluate potential solutions effectively.
• Analytical Thinking: Applies strong analytical skills to interpret data, identify patterns, and generate meaningful insights that support informed decision-making.
• Digital Fluency / HR Tech Savviness: Comfortable using digital tools and technology to enhance efficiency and effectiveness in daily work, staying updated with relevant technological advancements.
• Project Management: Oversees and coordinates projects to ensure timely completion, managing resources and tasks effectively to meet objectives.
• Planning & Organising: Demonstrates the ability to prioritize tasks and organize resources to achieve goals within set deadlines.
• Continuous Improvement / Process Re-engineering: Actively seeks opportunities to improve processes and workflows to increase efficiency and effectiveness.

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Fujiaire Global Hiring! Full Time Customer Experience Executive in Selangor, Earn up to MYR 2,800 - Ricebowl

Posted 2 days ago • Closing 29 Nov 2025

Responsibilities:

• To be responsible for handling Business Partners in the State/States regarding the Cuckoo Air Conditioning installation process and progress (end to end process).
• To act as Fujicare Sdn Bhd liaison person with Business Partners and customers regarding the Air Conditioning Rent-To-Own program by Cuckoo.
• To effectively manage the respective States installation and ICS cases.
• To attend to all customer queries and complaints timely and in accordance with the Standard Operating Procedure (SOP) set.
• To deliver an excellent customer service standard each and every time interacting with customers and Business Partners.
• Consistently monitor performance of all Business Partners in aspects of:
• a) Quality of work for all installation jobs
• b) Quality/standards of work performed during each re-visit for ICS cases.
• To ensure all jobs/cases are attended to and completed timely as per the Standard Operating Procedure (SOP).
• To follow up on all ICS cases daily to ensure all cases are attended to in accordance with the Standard Operating Procedure (SOP).
• Submit all invoices received by our Business Partners in a timely manner (without fail).
• To assist and support our Stakeholders in all areas required as per agreed Service Level Agreement (SLA).
• To assist Team Leader in monitoring time performance and to initiate/suggest appropriate actions.
• To support/advice Business Partners in all their needs regarding their responsibilities.
• To immediately highlight to the respective Team Leader should there be challenges in performing their duties.
• Develop and maintain strong relationships with Business Partners and Stakeholders team members to ensure ongoing satisfaction.
• To attend any Customer Service Department meetings, discussions, training, etc. as required.
• To promote a harmonious working environment within the department and the entire organization.
• Undertake any other duties as assigned by the Management from time to time.

Minimum Requirements:

• Language required: English and Bahasa Malaysia. Proficiency in Mandarin will be an advantage.
• Diploma or equivalent; associate's or Bachelor's Degree is a plus.
• Proven experience in customer service, administrative support, or a related field.
• Fresh graduates are welcomed to apply.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using MS Office (Word, Excel), and other relevant tools.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Attention to detail and accuracy in data entry and documentation.
• Empathy, patience, and a positive attitude when dealing with customers.

Benefits:

• EPF/SOCSO/EIS
• Annual leave/medical leave/hospitalization leave
• Paternity/maternity leave
• Company insurance coverage
• Dental or optical
• Training Provided
• 5 Working Days
• Medical Claim

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Job Description
Role Purpose

As IT Customer Experience Analyst, you will be the first point of contact for Logicalis’s customers. In this role, you will work closely with your team members to ensure success and positive customer outcomes. We are looking for someone to join our Cyberjaya team.

Your Core Responsibilities Will Consist Of

• Providing high-level customer focus through accurate information delivery regarding service availability and functionality.
• Enforcing and reviewing Logicalis processes to keep documentation current and initiating escalation when necessary.
• Diagnosing issues and providing solutions, utilizing knowledge entries to restore services where possible.
• Escalating unresolved problems or requests to relevant teams with proper categorization, assessment, and prioritization.
• Providing remote diagnostics, troubleshooting, and checks for customer incidents.
• Responding to phone, email, and event alerts within defined SLA’s.
• Managing priorities between inbound calls and queue management within the enterprise ticketing system to ensure timely service delivery.
• Performing other duties as required.

Requirements

• Displaying a customer-first attitude in every interaction.
• Experience in a Managed IT Services environment is preferred.
• Strong understanding of ITIL processes and ITIL foundation certification.
• Excellent written and verbal communication skills in English.
• Experience in Remote Desktop Support, Active Directory, MS Exchange, Citrix, Multi-Function Devices, and Microsoft Office Suite support.
• Experience with ServiceNow or similar ticketing systems.
• Self-starter with the ability to work under pressure and high attention to detail.

Benefits

As a member of Logicalis Asia Pacific MSC, you will enjoy benefits such as:

• A supportive team environment known for sharing knowledge and collaboration.
• Opportunities for career growth and skill development, supported by the company.
• Meaningful work with the ability to see your ideas come to fruition.
• Flexible, hybrid working arrangements.

Application Note

Meeting all requirements is not mandatory to apply. We value character traits such as Confidence, Capability, and Curiosity. We encourage diverse applicants and provide accommodations for those with disabilities or neurodiversity.

About Us

Logicalis is a global technology services provider dedicated to enabling organizations in a digital-first world. We offer lifecycle services across cloud, connectivity, collaboration, and security, helping clients optimize operations and reduce risks. With over 7,000 employees across 27 countries, we serve more than 10,000 clients worldwide.

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