15 Newborn Care jobs in Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Posted Monday, August 18, 2025 at 4:00 PM | Expires Tuesday, September 30, 2025 at 3:59 PM

About Us:Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Job Title : Global Candidate Care Specialist

Reports To : Global Candidate Care Supervisor

Department : Global Candidate Services

Location : KL, Malaysia

SUMMARY:

The role of a Candidate Care Specialist supporting the global markets mainly the North America region is to deliver exceptional customer service, ensuring candidate complaints are resolved in a timely and compliant manner while working closely with internal teams and clients to implement the best possible solution. As the candidate facing entry point for critical defects and escalations, Candidate Care Specialists are the key to service excellence – utilizing on the spot problem solving, lateral thinking, and process application and cross functional communications to strengthen the value of the Prometric’s brand.

Core Responsibilities:

Complaint Management

• Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by Prometric’s terms and policies.
• Demonstrate ownership of candidate issues, urgency, and work proactively with internal Prometric groups to resolve issues within the agreed SLAs/SLOs.
• Identify and report issues causing complaints to improve processes and procedures.
• Understand current business processes and tools which impact our candidates and work with the necessary owners internally to permanently resolve any defects.
• Share information and knowledge with other teams and team members to reduce the number of repeated issues.

Process and Tools

• Capture all candidate contact/pertinent information (as dictated in PII policy) accurately and concisely within the data capture systems, while ensuring data is maintained.
• Follow escalation and complaint procedures in order to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues.
• Utilize appropriate tools to ensure the candidate always receives relevant and accurate information.
• Manage and oversee actions and high-profile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customers

Quality to Accountability

• Achieve and maintain all key quality and productivity metrics in the performance scorecard
• To respond to incoming calls, emails, displacements, refunds & reimbursement, and outbound tasks within a specified SLA/SLO, according to company guidelines and quality assurance standards.
• To ensure excellent reliability with minimal unplanned absences as per company guidelines.
• To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
• To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.
• Based upon volumetric demands there will be a requirement to support transactions during weekends.

Knowledge, Experience & Skills

• Inquisitive and hungry to explore: every new task is an opportunity for you to learn and improve your skills
• An empathetic powerhouse: you feel for your fellow customers and want to solve their issue
• A natural leader: you have experience collaborating with cross-functional teams in different physical locations, and work best in this environment
• Highly communicative: you can get your point across both interpersonally and asynchronously
• A minimum of 2-3 years’ experience in Customer Support or Contact Center, preferably with American clients
• An excellent performance record that demonstrates accountability and reliability.
• Good attendance record with no formal disciplinary action(s) for the past 12 months.
• Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel)
• Salesforce knowledge is an added advantage
• The person must be able to work shift and weekends if required

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation,race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Bag Care Specialist role at EC SECRETARY SDN. BHD.

3 days ago Be among the first 25 applicants

Join to apply for the Bag Care Specialist role at EC SECRETARY SDN. BHD.

EC SECRETARY SDN. BHD. provided pay range

This range is provided by EC SECRETARY SDN. BHD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibility

• Perform cleaning, conditioning, and polishing of shoes and bags using appropriate techniques and products to maintain their appearance and quality.
• Execute minor repairs on shoes and bags, including stitching, patching, and hardware replacement, ensuring quality workmanship.
• Conduct thorough quality control checks on all items before and after care services to identify any defects or areas needing special attention.
• Maintain a clean and organized workspace, ensuring all tools and products are properly stored and readily accessible.
• Adhere to established procedures and guidelines for handling different materials, including leather, suede, fabric, and synthetic materials.
• Assist in inventory management by monitoring stock levels of cleaning supplies, repair materials, and tools, and notifying supervisors when replenishment is needed.
• Provide excellent customer service by addressing inquiries, explaining care processes, and offering recommendations for maintaining shoes and bags.
• 6 day work with schedule (weekend is holiday)
• Public Holiday is double pay
  
  

Job Requirements

• Communicate effectively in both Mandarin and English to understand customer requests and provide clear explanations of care procedures.
• Fresh graduate are welcome to apply
• Candidates must possess at least SPM
• Possess a strong understanding of different materials used in shoes and bags, including leather, suede, canvas, and synthetic fabrics.
• Demonstrate proficiency in basic sewing techniques for minor repairs and alterations.
• Maintain meticulous attention to detail in all aspects of shoe and bag care, from cleaning and conditioning to repair work.
• Adhere to strict quality control standards to ensure all items meet the company's expectations for cleanliness, repair quality, and overall presentation.
• Exhibit excellent cleaning skills, utilizing appropriate cleaning agents and techniques for various materials to remove dirt, stains, and blemishes without causing damage.
• Inspect shoes and bags to identify damages or imperfections and determine the appropriate care or repair methods.
• Maintain a clean and organized workspace, ensuring all tools and materials are readily accessible and properly stored.
  
  

Job Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Industries Business Consulting and Services

Referrals increase your chances of interviewing at EC SECRETARY SDN. BHD. by 2x

Sign in to set job alerts for “Care Specialist” roles.

Kota Damansara, Selangor, Malaysia 1 week ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,700.00-MYR1,900.00 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia 4 months ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Customer Care Support Specialist - Europe

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Customer Care Support Specialist (6 Months Contract)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Executive - Sales Administration (Fresh Grad are welcome to apply)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Associate, Company Secretary (Secretarial)

Federal Territory of Kuala Lumpur, Malaysia 6 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Sales Admin Executive (Property Division)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Petaling Jaya, Selangor, Malaysia MYR1,800.00-MYR2,500.00 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Posted Thursday 23 January 2025 at 16:00 | Expires Friday 14 February 2025 at 15:59

SUMMARY:

The role of a Candidate Care Specialist supporting the global markets mainly the North America region is to deliver exceptional customer service, ensuring candidate complaints are resolved in a timely and compliant manner while working closely with internal teams and clients to implement the best possible solution. As the candidate facing entry point for critical defects and escalations, Candidate Care Specialists are the key to service excellence – utilizing on the spot problem solving, lateral thinking, and process application and cross functional communications to strengthen the value of the Prometric’s brand.

Core Responsibilities:

Complaint Management

• Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by Prometric’s terms and policies.
• Demonstrate ownership of candidate issues, urgency, and work proactively with internal Prometric groups to resolve issues within the agreed SLAs/SLOs.
• Identify and report issues causing complaints to improve processes and procedures.
• Understand current business processes and tools which impact our candidates and work with the necessary owners internally to permanently resolve any defects.
• Share information and knowledge with other teams and team members to reduce the number of repeated issues.

Process and Tools

• Capture all candidate contact/pertinent information (as dictated in PII policy) accurately and concisely within the data capture systems, while ensuring data is maintained.
• Follow escalation and complaint procedures in order to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues.
• Utilize appropriate tools to ensure the candidate always receives relevant and accurate information.
• Manage and oversee actions and high-profile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customers

Quality to Accountability

• Achieve and maintain all key quality and productivity metrics in the performance scorecard
• To respond to incoming calls, emails, displacements, refunds & reimbursement, and outbound tasks within a specified SLA/SLO, according to company guidelines and quality assurance standards.
• To ensure excellent reliability with minimal unplanned absences as per company guidelines.
• To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
• To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.
• Based upon volumetric demands there will be a requirement to support transactions during weekends.

Knowledge, Experience & Skills

• Inquisitive and hungry to explore: every new task is an opportunity for you to learn and improve your skills
• An empathetic powerhouse: you feel for your fellow customers and want to solve their issue
• A natural leader: you have experience collaborating with cross-functional teams in different physical locations, and work best in this environment
• Highly communicative: you can get your point across both interpersonally and asynchronously
• A minimum of 2-3 years’ experience in Customer Support or Contact Center, preferably with American clients
• An excellent performance record that demonstrates accountability and reliability.
• Good attendance record with no formal disciplinary action(s) for the past 12 months.
• Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel)
• Salesforce knowledge is an added advantage
• The person must be able to work shift and weekends if required

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia #J-18808-Ljbffr

Join to apply for the Shoe Care Specialist role at EC SECRETARY SDN. BHD.

3 days ago Be among the first 25 applicants

Join to apply for the Shoe Care Specialist role at EC SECRETARY SDN. BHD.

EC SECRETARY SDN. BHD. provided pay range

This range is provided by EC SECRETARY SDN. BHD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibility

• Perform cleaning, conditioning, and polishing of shoes and bags using appropriate techniques and products to maintain their appearance and quality.
• Execute minor repairs on shoes and bags, including stitching, patching, and hardware replacement, ensuring quality workmanship.
• Conduct thorough quality control checks on all items before and after care services to identify any defects or areas needing special attention.
• Maintain a clean and organized workspace, ensuring all tools and products are properly stored and readily accessible.
• Adhere to established procedures and guidelines for handling different materials, including leather, suede, fabric, and synthetic materials.
• Assist in inventory management by monitoring stock levels of cleaning supplies, repair materials, and tools, and notifying supervisors when replenishment is needed.
• Provide excellent customer service by addressing inquiries, explaining care processes, and offering recommendations for maintaining shoes and bags.
• 6 day work with schedule (weekend is holiday)
• Public Holiday is double pay
  
  

Job Requirements

• Communicate effectively in both Mandarin and English to understand customer requests and provide clear explanations of care procedures.
• Fresh graduate are welcome to apply
• Candidates must possess at least SPM
• Possess a strong understanding of different materials used in shoes and bags, including leather, suede, canvas, and synthetic fabrics.
• Demonstrate proficiency in basic sewing techniques for minor repairs and alterations.
• Maintain meticulous attention to detail in all aspects of shoe and bag care, from cleaning and conditioning to repair work.
• Adhere to strict quality control standards to ensure all items meet the company's expectations for cleanliness, repair quality, and overall presentation.
• Exhibit excellent cleaning skills, utilizing appropriate cleaning agents and techniques for various materials to remove dirt, stains, and blemishes without causing damage.
• Inspect shoes and bags to identify damages or imperfections and determine the appropriate care or repair methods.
• Maintain a clean and organized workspace, ensuring all tools and materials are readily accessible and properly stored.
  
  

Job Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Industries Business Consulting and Services

Referrals increase your chances of interviewing at EC SECRETARY SDN. BHD. by 2x

Sign in to set job alerts for “Care Specialist” roles.

Kota Damansara, Selangor, Malaysia 1 week ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,700.00-MYR1,900.00 1 week ago

Petaling Jaya, Selangor, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Petaling Jaya, Selangor, Malaysia MYR1,800.00-MYR2,500.00 3 days ago

Customer Care Support Specialist - Europe

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Customer Care Support Specialist (6 Months Contract)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Executive - Sales Administration (Fresh Grad are welcome to apply)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Associate, Company Secretary (Secretarial)

Federal Territory of Kuala Lumpur, Malaysia 4 hours ago

Operation Assistant - Consent Team (Open for graduates)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Sales Admin Executive (Property Division)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the

Bag Care Specialist

role at

EC SECRETARY SDN. BHD. 3 days ago Be among the first 25 applicants Join to apply for the

Bag Care Specialist

role at

EC SECRETARY SDN. BHD. EC SECRETARY SDN. BHD. provided pay range

This range is provided by EC SECRETARY SDN. BHD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

Job Responsibility

Perform cleaning, conditioning, and polishing of shoes and bags using appropriate techniques and products to maintain their appearance and quality. Execute minor repairs on shoes and bags, including stitching, patching, and hardware replacement, ensuring quality workmanship. Conduct thorough quality control checks on all items before and after care services to identify any defects or areas needing special attention. Maintain a clean and organized workspace, ensuring all tools and products are properly stored and readily accessible. Adhere to established procedures and guidelines for handling different materials, including leather, suede, fabric, and synthetic materials. Assist in inventory management by monitoring stock levels of cleaning supplies, repair materials, and tools, and notifying supervisors when replenishment is needed. Provide excellent customer service by addressing inquiries, explaining care processes, and offering recommendations for maintaining shoes and bags. 6 day work with schedule (weekend is holiday) Public Holiday is double pay

Job Requirements

Communicate effectively in both Mandarin and English to understand customer requests and provide clear explanations of care procedures. Fresh graduate are welcome to apply Candidates must possess at least SPM Possess a strong understanding of different materials used in shoes and bags, including leather, suede, canvas, and synthetic fabrics. Demonstrate proficiency in basic sewing techniques for minor repairs and alterations. Maintain meticulous attention to detail in all aspects of shoe and bag care, from cleaning and conditioning to repair work. Adhere to strict quality control standards to ensure all items meet the company's expectations for cleanliness, repair quality, and overall presentation. Exhibit excellent cleaning skills, utilizing appropriate cleaning agents and techniques for various materials to remove dirt, stains, and blemishes without causing damage. Inspect shoes and bags to identify damages or imperfections and determine the appropriate care or repair methods. Maintain a clean and organized workspace, ensuring all tools and materials are readily accessible and properly stored.

Job Benefits

Annual Leave EPF Health Insurance Medical Leave SOCSO

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Industries Business Consulting and Services Referrals increase your chances of interviewing at EC SECRETARY SDN. BHD. by 2x Sign in to set job alerts for “Care Specialist” roles.

Kota Damansara, Selangor, Malaysia 1 week ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,700.00-MYR1,900.00 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Petaling Jaya, Selangor, Malaysia 4 months ago Petaling Jaya, Selangor, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Customer Care Support Specialist - Europe

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 3 months ago Customer Care Support Specialist (6 Months Contract)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Executive - Sales Administration (Fresh Grad are welcome to apply)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Associate, Company Secretary (Secretarial)

Federal Territory of Kuala Lumpur, Malaysia 6 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Sales Admin Executive (Property Division)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Petaling Jaya, Selangor, Malaysia MYR1,800.00-MYR2,500.00 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Join to apply for the

Shoe Care Specialist

role at

EC SECRETARY SDN. BHD. 3 days ago Be among the first 25 applicants Join to apply for the

Shoe Care Specialist

role at

EC SECRETARY SDN. BHD. EC SECRETARY SDN. BHD. provided pay range

This range is provided by EC SECRETARY SDN. BHD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

Job Responsibility

Perform cleaning, conditioning, and polishing of shoes and bags using appropriate techniques and products to maintain their appearance and quality. Execute minor repairs on shoes and bags, including stitching, patching, and hardware replacement, ensuring quality workmanship. Conduct thorough quality control checks on all items before and after care services to identify any defects or areas needing special attention. Maintain a clean and organized workspace, ensuring all tools and products are properly stored and readily accessible. Adhere to established procedures and guidelines for handling different materials, including leather, suede, fabric, and synthetic materials. Assist in inventory management by monitoring stock levels of cleaning supplies, repair materials, and tools, and notifying supervisors when replenishment is needed. Provide excellent customer service by addressing inquiries, explaining care processes, and offering recommendations for maintaining shoes and bags. 6 day work with schedule (weekend is holiday) Public Holiday is double pay

Job Requirements

Communicate effectively in both Mandarin and English to understand customer requests and provide clear explanations of care procedures. Fresh graduate are welcome to apply Candidates must possess at least SPM Possess a strong understanding of different materials used in shoes and bags, including leather, suede, canvas, and synthetic fabrics. Demonstrate proficiency in basic sewing techniques for minor repairs and alterations. Maintain meticulous attention to detail in all aspects of shoe and bag care, from cleaning and conditioning to repair work. Adhere to strict quality control standards to ensure all items meet the company's expectations for cleanliness, repair quality, and overall presentation. Exhibit excellent cleaning skills, utilizing appropriate cleaning agents and techniques for various materials to remove dirt, stains, and blemishes without causing damage. Inspect shoes and bags to identify damages or imperfections and determine the appropriate care or repair methods. Maintain a clean and organized workspace, ensuring all tools and materials are readily accessible and properly stored.

Job Benefits

Annual Leave EPF Health Insurance Medical Leave SOCSO

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Industries Business Consulting and Services Referrals increase your chances of interviewing at EC SECRETARY SDN. BHD. by 2x Sign in to set job alerts for “Care Specialist” roles.

Kota Damansara, Selangor, Malaysia 1 week ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR1,700.00-MYR1,900.00 1 week ago Petaling Jaya, Selangor, Malaysia 4 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Petaling Jaya, Selangor, Malaysia 3 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Petaling Jaya, Selangor, Malaysia MYR1,800.00-MYR2,500.00 3 days ago Customer Care Support Specialist - Europe

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 3 months ago Customer Care Support Specialist (6 Months Contract)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Executive - Sales Administration (Fresh Grad are welcome to apply)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Associate, Company Secretary (Secretarial)

Federal Territory of Kuala Lumpur, Malaysia 4 hours ago Operation Assistant - Consent Team (Open for graduates)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Sales Admin Executive (Property Division)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Job Description

Posted Thursday 23 January 2025 at 16:00 | Expires Friday 14 February 2025 at 15:59 SUMMARY: The role of a Candidate Care Specialist supporting the global markets mainly the North America region is to deliver exceptional customer service, ensuring candidate complaints are resolved in a timely and compliant manner while working closely with internal teams and clients to implement the best possible solution. As the candidate facing entry point for critical defects and escalations, Candidate Care Specialists are the key to service excellence – utilizing on the spot problem solving, lateral thinking, and process application and cross functional communications to strengthen the value of the Prometric’s brand. Core Responsibilities: Complaint Management Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by Prometric’s terms and policies. Demonstrate ownership of candidate issues, urgency, and work proactively with internal Prometric groups to resolve issues within the agreed SLAs/SLOs. Identify and report issues causing complaints to improve processes and procedures. Understand current business processes and tools which impact our candidates and work with the necessary owners internally to permanently resolve any defects. Share information and knowledge with other teams and team members to reduce the number of repeated issues. Process and Tools Capture all candidate contact/pertinent information (as dictated in PII policy) accurately and concisely within the data capture systems, while ensuring data is maintained. Follow escalation and complaint procedures in order to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues. Utilize appropriate tools to ensure the candidate always receives relevant and accurate information. Manage and oversee actions and high-profile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customers Quality to Accountability Achieve and maintain all key quality and productivity metrics in the performance scorecard To respond to incoming calls, emails, displacements, refunds & reimbursement, and outbound tasks within a specified SLA/SLO, according to company guidelines and quality assurance standards. To ensure excellent reliability with minimal unplanned absences as per company guidelines. To attend required training to continually learn knowledge of practices, procedures, policies, and clients. To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader. Based upon volumetric demands there will be a requirement to support transactions during weekends. Knowledge, Experience & Skills Inquisitive and hungry to explore: every new task is an opportunity for you to learn and improve your skills An empathetic powerhouse: you feel for your fellow customers and want to solve their issue A natural leader: you have experience collaborating with cross-functional teams in different physical locations, and work best in this environment Highly communicative: you can get your point across both interpersonally and asynchronously A minimum of 2-3 years’ experience in Customer Support or Contact Center, preferably with American clients An excellent performance record that demonstrates accountability and reliability. Good attendance record with no formal disciplinary action(s) for the past 12 months. Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel) Salesforce knowledge is an added advantage The person must be able to work shift and weekends if required Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia #J-18808-Ljbffr

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Job Description

Posted Monday 18 August 2025 at 16:00 | Expires Tuesday 30 September 2025 at 15:59 Job Title : Global Candidate Care Specialist Reports To : Global Candidate Care Supervisor Department : Global Candidate Services Location : KL, Malaysia SUMMARY: The role of a Candidate Care Specialist supporting the global markets mainly the North America region is to deliver exceptional customer service, ensuring candidate complaints are resolved in a timely and compliant manner while working closely with internal teams and clients to implement the best possible solution. As the candidate facing entry point for critical defects and escalations, Candidate Care Specialists are the key to service excellence – utilizing on the spot problem solving, lateral thinking, and process application and cross functional communications to strengthen the value of the Prometric’s brand. Core Responsibilities: Complaint Management Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by Prometric’s terms and policies. Demonstrate ownership of candidate issues, urgency, and work proactively with internal Prometric groups to resolve issues within the agreed SLAs/SLOs. Identify and report issues causing complaints to improve processes and procedures. Understand current business processes and tools which impact our candidates and work with the necessary owners internally to permanently resolve any defects. Share information and knowledge with other teams and team members to reduce the number of repeated issues. Process and Tools Capture all candidate contact/pertinent information (as dictated in PII policy) accurately and concisely within the data capture systems, while ensuring data is maintained. Follow escalation and complaint procedures in order to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues. Utilize appropriate tools to ensure the candidate always receives relevant and accurate information. Manage and oversee actions and high-profile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customers Quality to Accountability Achieve and maintain all key quality and productivity metrics in the performance scorecard To respond to incoming calls, emails, displacements, refunds & reimbursement, and outbound tasks within a specified SLA/SLO, according to company guidelines and quality assurance standards. To ensure excellent reliability with minimal unplanned absences as per company guidelines. To attend required training to continually learn knowledge of practices, procedures, policies, and clients. To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader. Based upon volumetric demands there will be a requirement to support transactions during weekends. Knowledge, Experience & Skills Inquisitive and hungry to explore: every new task is an opportunity for you to learn and improve your skills An empathetic powerhouse: you feel for your fellow customers and want to solve their issue A natural leader: you have experience collaborating with cross-functional teams in different physical locations, and work best in this environment Highly communicative: you can get your point across both interpersonally and asynchronously A minimum of 2-3 years’ experience in Customer Support or Contact Center, preferably with American clients An excellent performance record that demonstrates accountability and reliability. Good attendance record with no formal disciplinary action(s) for the past 12 months. Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel) Salesforce knowledge is an added advantage The person must be able to work shift and weekends if required Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia #J-18808-Ljbffr

Join to apply for the Shoe Bag Care Specialist role at EC SECRETARY SDN. BHD.

2 weeks ago Be among the first 25 applicants

Join to apply for the Shoe Bag Care Specialist role at EC SECRETARY SDN. BHD.

Get AI-powered advice on this job and more exclusive features.

EC SECRETARY SDN. BHD. provided pay range

This range is provided by EC SECRETARY SDN. BHD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibility

• Perform cleaning, conditioning, and polishing of shoes and bags using appropriate techniques and products to maintain their appearance and quality.
• Execute minor repairs on shoes and bags, including stitching, patching, and hardware replacement, ensuring quality workmanship.
• Conduct thorough quality control checks on all items before and after care services to identify any defects or areas needing special attention.
• Maintain a clean and organized workspace, ensuring all tools and products are properly stored and readily accessible.
• Adhere to established procedures and guidelines for handling different materials, including leather, suede, fabric, and synthetic materials.
• Assist in inventory management by monitoring stock levels of cleaning supplies, repair materials, and tools, and notifying supervisors when replenishment is needed.
• Provide excellent customer service by addressing inquiries, explaining care processes, and offering recommendations for maintaining shoes and bags.
• 6 day work with schedule (weekend is holiday)
• Public Holiday is double pay
  
  

Job Requirements

• Communicate effectively in both Mandarin and English to understand customer requests and provide clear explanations of care procedures.
• Fresh graduate are welcome to apply
• Candidates must possess at least SPM
• Possess a strong understanding of different materials used in shoes and bags, including leather, suede, canvas, and synthetic fabrics.
• Demonstrate proficiency in basic sewing techniques for minor repairs and alterations.
• Maintain meticulous attention to detail in all aspects of shoe and bag care, from cleaning and conditioning to repair work.
• Adhere to strict quality control standards to ensure all items meet the company's expectations for cleanliness, repair quality, and overall presentation.
• Exhibit excellent cleaning skills, utilizing appropriate cleaning agents and techniques for various materials to remove dirt, stains, and blemishes without causing damage.
• Inspect shoes and bags to identify damages or imperfections and determine the appropriate care or repair methods.
• Maintain a clean and organized workspace, ensuring all tools and materials are readily accessible and properly stored.
  
  

Job Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Industries Business Consulting and Services

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