239 Network Systems jobs in Malaysia

Technician 1, Network Systems

Analog Devices

Posted 11 days ago

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Job Description

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and Twitter (X).

IT Technician – Job Description

Job Requirements:

  • Diploma in IT or a related field with a minimum of 3 years of relevant work experience.
  • Strong analytical and problem-solving skills with the ability to troubleshoot hardware, software, and network issues.
  • Ability to work independently as well as collaboratively within a team.
  • Willingness to work in a shift-based environment if required.
  • Basic programming knowledge is preferred(Bash, Shell, Windows CMD).

Roles and Responsibilities:

  • Provide technical support for Unix, Linux, and Windows operating systems, including troubleshooting and resolving system issues.
  • Perform hands-on troubleshooting and maintenance for Sun workstations and Windows desktops.
  • Support business applications, software installations, and operating system updates.
  • Manage cloning and backup processes for Sun workstations and Windows desktops to ensure data integrity and system recovery readiness.
  • Maintain comprehensive documentation of processes, procedures, and regular reports to support IT operations.
  • Assist in monitoring and supervising repair work, infrastructure upgrades, or project-related tasks as needed.
  • Ensure adherence to IT policies, security protocols, and compliance standards.
  • Collaborate with cross-functional teams to enhance system efficiency and user experience.
  • Continuously explore opportunities for automation and process improvements.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: No

Shift Type: 1st Shift/Days #J-18808-Ljbffr
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Technician 1, Network Systems

George Town Analog Devices

Posted today

Job Viewed

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Job Description

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and Twitter (X).

IT Technician – Job Description

Job Requirements:

Diploma in IT or a related field with a minimum of 3 years of relevant work experience. Strong analytical and problem-solving skills with the ability to troubleshoot hardware, software, and network issues. Ability to work independently as well as collaboratively within a team. Willingness to work in a shift-based environment if required. Basic programming knowledge is preferred(Bash, Shell, Windows CMD).

Roles and Responsibilities:

Provide technical support for Unix, Linux, and Windows operating systems, including troubleshooting and resolving system issues. Perform hands-on troubleshooting and maintenance for Sun workstations and Windows desktops. Support business applications, software installations, and operating system updates. Manage cloning and backup processes for Sun workstations and Windows desktops to ensure data integrity and system recovery readiness. Maintain comprehensive documentation of processes, procedures, and regular reports to support IT operations. Assist in monitoring and supervising repair work, infrastructure upgrades, or project-related tasks as needed. Ensure adherence to IT policies, security protocols, and compliance standards. Collaborate with cross-functional teams to enhance system efficiency and user experience. Continuously explore opportunities for automation and process improvements.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: No

Shift Type: 1st Shift/Days #J-18808-Ljbffr
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Network Support Engineer

Petaling Jaya, Selangor Glocomp Systems (M) Sdn Bhd

Posted 11 days ago

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Job Description

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HR MANAGER at GLOCOMP SYSTEMS (M) SDN BHD

Job Description

● In-depth understanding and practical knowledge of networking systems such as WAN, LAN, Wireless, Security.

● Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently.

● Ability to respond and resolve tickets that have been assigned within SLA. Closely follow up with customers with adequate email updates until case closure.

● Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not know networking technical terminology.

● Configure and install various network devices and services (e.g., routers, switches, firewalls, Load balancers, WLC).

● Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.

● Monitor performance and ensure system availability and reliability.

● Provide Level 2/3 support and troubleshooting to resolve issues.

● Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.

● Liaise with vendors and other IT personnel for problem-resolution.

Requirements and skills

● CCNA, CCNP, HCIA, HCIP or higher.

● Deep understanding of networking protocols (e.g., DNS, DHCP, SMTP, OSPF, BGP & etc).

● Solid understanding of the OSI or TCP/IP model.

● Hands-on experience with monitoring, network diagnostic, and network analytics tools.

● University degree in Computer Science or a related subject.

  • Willing to travel to customer sites within Klang Valley. Must possess own transportation (car
Seniority level
  • Seniority level Executive
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Glocomp Systems (M) Sdn Bhd by 2x

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Network Support Engineer

Petaling Jaya, Selangor Glocomp Systems (M) Sdn Bhd

Posted today

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Job Description

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Glocomp Systems (M) Sdn Bhd HR MANAGER at GLOCOMP SYSTEMS (M) SDN BHD

Job Description ● In-depth understanding and practical knowledge of networking systems such as WAN, LAN, Wireless, Security. ● Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently. ● Ability to respond and resolve tickets that have been assigned within SLA. Closely follow up with customers with adequate email updates until case closure. ● Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not know networking technical terminology. ● Configure and install various network devices and services (e.g., routers, switches, firewalls, Load balancers, WLC). ● Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations. ● Monitor performance and ensure system availability and reliability. ● Provide Level 2/3 support and troubleshooting to resolve issues. ● Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure. ● Liaise with vendors and other IT personnel for problem-resolution. Requirements and skills ● CCNA, CCNP, HCIA, HCIP or higher. ● Deep understanding of networking protocols (e.g., DNS, DHCP, SMTP, OSPF, BGP & etc). ● Solid understanding of the OSI or TCP/IP model. ● Hands-on experience with monitoring, network diagnostic, and network analytics tools. ● University degree in Computer Science or a related subject. Willing to travel to customer sites within Klang Valley. Must possess own transportation (car Seniority level

Seniority level Executive Employment type

Employment type Full-time Job function

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Glocomp Systems (M) Sdn Bhd by 2x Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Service Representative/Assistant Service Engineer/Service Engineer

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 hours ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 4 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Technical Support Engineer-Microsoft Power Platform

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Network Support Specialist

Kuala Lumpur, Kuala Lumpur Businesslist

Posted 10 days ago

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Job Description

  • Monitor and maintain network systems to ensure optimal performance and uptime.
  • Diagnose and troubleshoot network issues, providing timely resolutions to minimize disruptions.
  • Collaborate with the technology team to implement network upgrades and configurations.
  • Ensure network security by managing firewalls, VPNs, and other protective measures.
  • Document network configurations, changes, and troubleshooting steps for future reference.
  • Provide technical support and training to internal users on network-related issues.
  • Assist in planning and executing network expansion projects to support business growth.
  • Stay updated with the latest network technologies and recommend improvements where applicable.
The Successful Applicant

A successful Network Support Specialist should have:

  • A degree in Computer Science, Information Technology, or a related field.
  • Strong knowledge of network systems, including LAN, WAN, and wireless technologies.
  • Hands-on experience with network troubleshooting tools and techniques.
  • Familiarity with network security protocols and best practices.
  • Excellent problem-solving skills and a detail-oriented approach.
  • The ability to work well in a team and communicate effectively with non-technical stakeholders.
  • A proactive attitude towards learning and adapting to new technologies.
What's on Offer
  • An attractive salary package up to 18k monthly.
  • Opportunities to work with cutting-edge technology in the business services industry.
  • A permanent role offering stability and long-term career growth in Kuala Lumpur.
  • A collaborative and supportive company culture.
  • Access to professional development and training programs.
ContactKhatijah Mohamed IsmailQuote job refJN-082025-6810482Phone number #J-18808-Ljbffr
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Network Support Specialist

Kuala Lumpur, Kuala Lumpur Businesslist

Posted today

Job Viewed

Tap Again To Close

Job Description

Monitor and maintain network systems to ensure optimal performance and uptime. Diagnose and troubleshoot network issues, providing timely resolutions to minimize disruptions. Collaborate with the technology team to implement network upgrades and configurations. Ensure network security by managing firewalls, VPNs, and other protective measures. Document network configurations, changes, and troubleshooting steps for future reference. Provide technical support and training to internal users on network-related issues. Assist in planning and executing network expansion projects to support business growth. Stay updated with the latest network technologies and recommend improvements where applicable. The Successful Applicant A successful Network Support Specialist should have: A degree in Computer Science, Information Technology, or a related field. Strong knowledge of network systems, including LAN, WAN, and wireless technologies. Hands-on experience with network troubleshooting tools and techniques. Familiarity with network security protocols and best practices. Excellent problem-solving skills and a detail-oriented approach. The ability to work well in a team and communicate effectively with non-technical stakeholders. A proactive attitude towards learning and adapting to new technologies. What's on Offer

An attractive salary package up to 18k monthly. Opportunities to work with cutting-edge technology in the business services industry. A permanent role offering stability and long-term career growth in Kuala Lumpur. A collaborative and supportive company culture. Access to professional development and training programs. ContactKhatijah Mohamed IsmailQuote job refJN-082025-6810482Phone number #J-18808-Ljbffr
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Senior Network Support Engineer

Coevolve Pty

Posted 11 days ago

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Job Description

Coevolve is a leading global provider of managed telco-independent Software Defined WAN (SD-WAN), Secure Access Service Edge (SASE), and cloud and multi-cloud networking solutions to enterprises. Providing services in more than 80 countries, enterprises entrust Coevolve to provide secure and reliable connectivity to wherever they operate, deliver digital transformations quicker, and improve key business applications at dramatically reduced costs.

Today, we are pushing the boundaries of traditional network management through AI and machine learning to deliver more value, actionable insights, and capabilities to enterprise network management with Coevolve Smart Services. With our Smart Services portfolio, we can proudly say that Coevolve represents the next generation of co-managed digital infrastructure specialists, ensuring we continue to be market-leading and at the forefront of Networking solutions across the globe.

Our people at Coevolve are smart, tenacious, passionate, and dedicated experts in the field. We achieve great things together for our clients. We solve core problems in the traditional carrier and systems integrator business models. Our company culture fosters lifelong learning, collaboration and inclusion. Our team is truly global with people in 5+ locations around the world. We love innovative ideas and the ability to get things done. We believe teamwork makes for the most rewarding work and creates an environment that values all roles and good ideas.

About the Role

The Senior Network Support Engineer will work in the 24/7 operations support team based in Malaysia – known as the Coevolve Response Centre (CRC) – and join our mission to provide world-leading managed SD-WAN and SASE services. We need a strong network professional looking for a change of pace and opportunity in an up-and-coming global player specialising in Managed SD-WAN.

This role is also at the forefront of Customer Service, ensuring excellent standards for Incident Management, Change Management, and Problem Management. Trained to ITIL standards, the incumbent is expected to be proactive in the delivery of support to the client and help provide a superior service vs traditional telcos and IT integrators. This role works across the deployment and management phases of our SD-WAN service offering (which in full span: Assess > Deploy > Manage > Optimize), with most of the focus being in the Manage phase which is the “business as usual” or Run stage of the lifecycle.

In addition, the Senior Network Support Engineer will collaborate with the Coevolve Sales Team (Network Engineers and Technical Consultants) to proactively develop and implement technical solutions and best practices supporting and enabling strong business relationships with their key technical contacts across our sales geographies.

The role reports to the Network Operations Centre Manager and the work pattern will be 24/7 support in shift-work.

Responsibilities
  • Perform advanced ticket analysis to address complex technical issues efficiently.
  • Resolve a wide range of network incidents, including routing issues and third-party integrations like Zscaler.
  • Address active tickets within designated staffing levels or as directed by the Head of Technical Operations.
  • Identify and escalate new bugs for further analysis by Escalation Engineers.
  • Prepare change management requests for approval by the CAB (minor change).
  • Execute medium and high-impact changes following standard procedures, with guidance as needed.
  • Take ownership of medium and high-priority user-submitted incidents (P2) through resolution.
  • Prepare monthly client reports as assigned.
  • Lead the resolution of complex technical issues within client network environments.
  • Mentor and provide guidance to Network Support Engineers, fostering their professional development.
  • Conduct in-depth root cause analysis and problem-solving to address complex network issues effectively.
  • Collaborate with cross-functional teams to develop and implement technical solutions and best practices.
  • Stay abreast of emerging technologies and industry trends to enhance support services, continuously.
Skills and Experience
  • 3+ years of industry experience in a related field (telecommunications, cloud service provider, etc.)
  • Strong written and oral communication skills and able to interact at technical and conceptual level effectively internally, as well as externally with suppliers and clients,
  • Ability to work to under pressure and within tight deadlines to produce excellent quality work.
  • Advanced knowledge of networking protocols, technologies, and hardware.
  • Experience mentoring junior team members and providing technical leadership.
  • Advanced knowledge of networking protocols, technologies, and hardware.
Qualifications
  • Bachelor’s degree in computer science, information technology, or a related field.
  • Certifications such as CCNA, CompTIA Network + equivalent are highly desirable.
  • Vendor Certifications such as VMware Foundation and Cato CCA equivalent are highly desirable.
What's on Offer
  • A chance to work with cutting-edge technology
  • We will support your professional development
  • Collaborative and agile work environment
  • Flexible work culture: hybrid work arrangement with regular in-person strategy sessions
  • Competitive compensation package and benefits
  • A friendly, team-focused, and motivated working environment.
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Senior Network Support Engineer

Kelantan, Kelantan Coevolve Pty

Posted today

Job Viewed

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Job Description

Coevolve is a leading global provider of managed telco-independent Software Defined WAN (SD-WAN), Secure Access Service Edge (SASE), and cloud and multi-cloud networking solutions to enterprises. Providing services in more than 80 countries, enterprises entrust Coevolve to provide secure and reliable connectivity to wherever they operate, deliver digital transformations quicker, and improve key business applications at dramatically reduced costs. Today, we are pushing the boundaries of traditional network management through AI and machine learning to deliver more value, actionable insights, and capabilities to enterprise network management with Coevolve Smart Services. With our Smart Services portfolio, we can proudly say that Coevolve represents the next generation of co-managed digital infrastructure specialists, ensuring we continue to be market-leading and at the forefront of Networking solutions across the globe. Our people at Coevolve are smart, tenacious, passionate, and dedicated experts in the field. We achieve great things together for our clients. We solve core problems in the traditional carrier and systems integrator business models. Our company culture fosters lifelong learning, collaboration and inclusion. Our team is truly global with people in 5+ locations around the world. We love innovative ideas and the ability to get things done. We believe teamwork makes for the most rewarding work and creates an environment that values all roles and good ideas. About the Role

The Senior Network Support Engineer will work in the 24/7 operations support team based in Malaysia – known as the Coevolve Response Centre (CRC) – and join our mission to provide world-leading managed SD-WAN and SASE services. We need a strong network professional looking for a change of pace and opportunity in an up-and-coming global player specialising in Managed SD-WAN. This role is also at the forefront of Customer Service, ensuring excellent standards for Incident Management, Change Management, and Problem Management. Trained to ITIL standards, the incumbent is expected to be proactive in the delivery of support to the client and help provide a superior service vs traditional telcos and IT integrators. This role works across the deployment and management phases of our SD-WAN service offering (which in full span: Assess > Deploy > Manage > Optimize), with most of the focus being in the Manage phase which is the “business as usual” or Run stage of the lifecycle. In addition, the Senior Network Support Engineer will collaborate with the Coevolve Sales Team (Network Engineers and Technical Consultants) to proactively develop and implement technical solutions and best practices supporting and enabling strong business relationships with their key technical contacts across our sales geographies. The role reports to the Network Operations Centre Manager and the work pattern will be 24/7 support in shift-work. Responsibilities

Perform advanced ticket analysis to address complex technical issues efficiently. Resolve a wide range of network incidents, including routing issues and third-party integrations like Zscaler. Address active tickets within designated staffing levels or as directed by the Head of Technical Operations. Identify and escalate new bugs for further analysis by Escalation Engineers. Prepare change management requests for approval by the CAB (minor change). Execute medium and high-impact changes following standard procedures, with guidance as needed. Take ownership of medium and high-priority user-submitted incidents (P2) through resolution. Prepare monthly client reports as assigned. Lead the resolution of complex technical issues within client network environments. Mentor and provide guidance to Network Support Engineers, fostering their professional development. Conduct in-depth root cause analysis and problem-solving to address complex network issues effectively. Collaborate with cross-functional teams to develop and implement technical solutions and best practices. Stay abreast of emerging technologies and industry trends to enhance support services, continuously. Skills and Experience

3+ years of industry experience in a related field (telecommunications, cloud service provider, etc.) Strong written and oral communication skills and able to interact at technical and conceptual level effectively internally, as well as externally with suppliers and clients, Ability to work to under pressure and within tight deadlines to produce excellent quality work. Advanced knowledge of networking protocols, technologies, and hardware. Experience mentoring junior team members and providing technical leadership. Advanced knowledge of networking protocols, technologies, and hardware. Qualifications

Bachelor’s degree in computer science, information technology, or a related field. Certifications such as CCNA, CompTIA Network + equivalent are highly desirable. Vendor Certifications such as VMware Foundation and Cato CCA equivalent are highly desirable. What's on Offer

A chance to work with cutting-edge technology We will support your professional development Collaborative and agile work environment Flexible work culture: hybrid work arrangement with regular in-person strategy sessions Competitive compensation package and benefits A friendly, team-focused, and motivated working environment.

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Specialist, Network Service Support

Kuala Lumpur, Kuala Lumpur U Mobile

Posted 11 days ago

Job Viewed

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Job Description

U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Specialist, Network Service Support

U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

  • Awarded For
  • Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
  • Comprehensive medical, dental, optical and insurance benefits
  • Flexi working hours arrangements
  • Staff Line & Device Subsidy
  • Smart Casual Attire
  • Child Parental Care Leave
  • Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
  • Special employee discounts for selected F&B Brands

Role

The Day-To-Day Activities

  • Handle Customer Complaints: Collaborate with customers and internal teams to resolve complaints related to mobile network services, including Data, Voice Calls, and SMS on LTE and 5G networks. Gather complaints and feedback from various sources such as Trouble Tickets (TT) from Customer Service, Sales, Dealers, emails, SMS, VIP customers, Management, and Service Quality checks. Ensure issues are addressed promptly and clearly.
  • Troubleshoot Network Issues: Utilize your technical expertise to identify root causes and provide solutions, ensuring consistently good and uninterrupted service for customers.
  • Rotational Standby Routine: Participate in a rotational standby routine to handle urgent or important complaints after office hours on a weekly basis.
  • Support Adhoc Network-Related Tasks: Be ready to take on additional network-related tasks or special assignments as directed by the head of management.
  • Meet Team KPIs and SLAs: Complete all assigned tasks accurately and on time, ensuring alignment with team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to contribute to smooth team operations.
  • Professional Development: Continuously seek opportunities for professional growth and development, staying abreast of advancements in telecommunication technologies and industry trends to enhance performance and support service excellence.

About You

  • Bachelor's degree in Electronics or Telecommunication Engineering, indicative of a solid foundation in the relevant academic disciplines.
  • Fresh graduates are encouraged to apply. Candidates with at least 2 years of experience in a related field will be given priority, especially those with a strong understanding of network operations and complaint handling.
  • Proven experience in managing customer complaints related to telecommunication network services, including Data Connectivity, Voice Calls, and SMS, across LTE and 5G networks.
  • Basic understanding of 3GPP standards, functions, and call flows, ensuring compliance with industry protocols for planning, troubleshooting, and service improvement.
  • Proficiency in call flows and signaling, which is essential for accurate diagnosis and resolution of network issues.
  • Ability to efficiently manage multiple daily tasks, ensuring timely completion without compromising quality.
  • Excellent communication skills to clearly explain complex technical issues and collaborate effectively with internal teams, including Contact Center and Sales/Alternate Channel teams.
  • Commitment to continuous learning and professional development, staying informed about the latest advancements in telecommunication technologies and industry trends to enhance performance and support service excellence.

What’s Next ? Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Telecommunications

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Specialist, Network Service Support

Kuala Lumpur, Kuala Lumpur U Mobile

Posted today

Job Viewed

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Job Description

U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Specialist, Network Service Support

U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

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Top Reasons To Join Us!

Awarded For Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024) Bronze Winner in Cross-Generational Workforce Engagement (2024) Gold Winner for Excellence in Workplace Culture (2021) Comprehensive medical, dental, optical and insurance benefits Flexi working hours arrangements Staff Line & Device Subsidy Smart Casual Attire Child Parental Care Leave Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT) Special employee discounts for selected F&B Brands

Role

The Day-To-Day Activities

Handle Customer Complaints: Collaborate with customers and internal teams to resolve complaints related to mobile network services, including Data, Voice Calls, and SMS on LTE and 5G networks. Gather complaints and feedback from various sources such as Trouble Tickets (TT) from Customer Service, Sales, Dealers, emails, SMS, VIP customers, Management, and Service Quality checks. Ensure issues are addressed promptly and clearly. Troubleshoot Network Issues: Utilize your technical expertise to identify root causes and provide solutions, ensuring consistently good and uninterrupted service for customers. Rotational Standby Routine: Participate in a rotational standby routine to handle urgent or important complaints after office hours on a weekly basis. Support Adhoc Network-Related Tasks: Be ready to take on additional network-related tasks or special assignments as directed by the head of management. Meet Team KPIs and SLAs: Complete all assigned tasks accurately and on time, ensuring alignment with team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to contribute to smooth team operations. Professional Development: Continuously seek opportunities for professional growth and development, staying abreast of advancements in telecommunication technologies and industry trends to enhance performance and support service excellence.

About You

Bachelor's degree in Electronics or Telecommunication Engineering, indicative of a solid foundation in the relevant academic disciplines. Fresh graduates are encouraged to apply. Candidates with at least 2 years of experience in a related field will be given priority, especially those with a strong understanding of network operations and complaint handling. Proven experience in managing customer complaints related to telecommunication network services, including Data Connectivity, Voice Calls, and SMS, across LTE and 5G networks. Basic understanding of 3GPP standards, functions, and call flows, ensuring compliance with industry protocols for planning, troubleshooting, and service improvement. Proficiency in call flows and signaling, which is essential for accurate diagnosis and resolution of network issues. Ability to efficiently manage multiple daily tasks, ensuring timely completion without compromising quality. Excellent communication skills to clearly explain complex technical issues and collaborate effectively with internal teams, including Contact Center and Sales/Alternate Channel teams. Commitment to continuous learning and professional development, staying informed about the latest advancements in telecommunication technologies and industry trends to enhance performance and support service excellence.

What’s Next ? Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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