2,160 Network Support jobs in Malaysia

JOB REQUIREMENTS

• Diploma or Degree in Computer Engineering, Computer Science, Electronic/Information Security, Software Engineering, or equivalent.
• Minimum 2–3 years of experience in networking (routers, switches) with strong understanding of protocols such as TCP/IP, and solid knowledge of security tools.
• Familiar with TCP/IP, DNS, DHCP, VLANs, and Firewalls, with hands-on experience in network monitoring tools.
• Strong analytical, troubleshooting, and communication skills.

JOB RESPONSIBILITIES (NETWORK SUPPORT)

• Manage and monitor network access in Pusat Seberang Maklumat Nasional Digital (NADI) and ensure equipment is always ready.
• Monitor network health and performance using SolarWinds Network Monitoring System.
• Prepare and submit monthly reports on internet utilization and availability.
• Assist in troubleshooting network issues and participate in implementation activities.
• First-Level Assistance – Provide timely and effective support by delivering relevant information and escalating issues to higher technical teams when required.
• Perform routine preventive maintenance and support for network-related equipment.
• Respond to incidents, outages, and emergencies to minimize disruptions.
• Collaborate with IT engineers in the development and maintenance of network technologies.
• Ensure compliance with IT policies, Standard Operating Procedures (SOPs), and system documentation.
• Communicate effectively with customers to understand requirements and provide solutions.
• Conduct troubleshooting, testing, and prepare reports on customer technical requirements.
• Work closely with IT teams for system operations and technical tasks.
• Assist in managing the network system budget and financial planning.

• Perform any other tasks as assigned by the company.

• Hiring Location : USJ 1

• Expected Joining Month : Mid of October / November

Company Overview

Coevolve is a leading global provider of managed telco-independent Software Defined WAN (SD-WAN), Secure Access Service Edge (SASE), and cloud and multi-cloud networking solutions to enterprises. Providing services in more than 80 countries, enterprises entrust Coevolve to provide secure and reliable connectivity to wherever they operate, deliver digital transformations quicker, and improve key business applications at dramatically reduced costs.

Today, we are pushing the boundaries of traditional network management through AI and machine learning to deliver more value, actionable insights, and capabilities to enterprise network management with Coevolve Smart Services. With our Smart Services portfolio, we can proudly say that Coevolve represents the next generation of co-managed digital infrastructure specialists, ensuring we continue to be market-leading and at the forefront of Networking solutions across the globe.

Our people at Coevolve are smart, tenacious, passionate, and dedicated experts in the field. We achieve great things together for our clients. We solve core problems in the traditional carrier and systems integrator business models. Our company culture fosters lifelong learning, collaboration and inclusion. Our team is truly global with people in 5+ locations around the world. We love innovative ideas and the ability to get things done. We believe teamwork makes for the most rewarding work and creating an environment that values all roles and good ideas.

The Role

The Network Support Engineer will work in the 24/7 operations support team based in Malaysia - known as the Coevolve Response Centre (CRC) - and join our mission to provide world-leading managed SD-WAN and SASE services. We need a strong network professional looking for a change of pace and opportunity in an up-and-coming global player specialising in Managed SD-WAN.

This role is also at the forefront of Customer Service, ensuring excellent standards for Incident Management, Change Management, and Problem Management. Trained to ITIL standards, the incumbent is expected to be proactive in the delivery of support to the client and help provide a superior service vs traditional telcos and IT integrators. This role works across the deployment and management phases of our SD-WAN service offering (which in full span: Assess > Deploy > Manage > Optimize), with most of the focus being in the Manage phase which is the "business as usual" or Run stage of the lifecycle.

In addition, the Network Support Engineer will collaborate with the Coevolve Sales Team (Network Engineers and Technical Consultants) to proactively develop and implement technical solutions and best practices supporting and enabling strong business relationships with their key technical contacts across our sales geographies.

The role reports to the Network Operations Centre Manager and the work pattern will be 24/7 support in shift-work.

Responsibilities:

• Perform initial ticket analysis to troubleshoot and resolve common network-related issues effectively.
• Provide frontline technical support to clients, addressing edge connectivity issues, link disruptions, ISP faults, and general network inquiries.
• Address active tickets within designated staffing levels or as directed by the CRC Manager.
• Collaborate with third-party vendors, including underlay providers and ISPs, to expedite resolution of service disruptions.
• Escalate complex or unresolved technical issues to Senior Network Support Engineers as appropriate.
• Assist in the deployment, configuration, and maintenance of network devices and systems across client environments.
• Execute low-impact change activities such as site activations, link provisioning, firmware upgrades, and business policy updates.
• Maintain accurate documentation of troubleshooting steps, ticket resolutions, and known issues for internal knowledge sharing.
• Contribute to the development of client-facing monthly reports, ensuring accuracy and timeliness of technical data.
• Collaborate with internal teams to support continuous improvement of service delivery and operational efficiency.
• Stay informed of standard networking technologies and protocols to ensure baseline competency in support delivery.

Skills and Experience:

1. 1-2 years of industry experience in a related field (telecommunications, cloud service provider, etc.)
2. Strong written and oral communication skills and able to interact at technical and conceptual level effectively internally, as well as externally with suppliers and clients,
3. Ability to work to under pressure and within tight deadlines to produce high quality work.
4. Proficiency in troubleshooting basic network issues and providing technical assistance.
5. Ability to communicate technical information effectively to non-technical users.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• Certifications such as CCNA, CompTIA Network + equivalent are highly desirable.

What's on offer

• A chance to work with cutting-edge technology
• We will support your professional development
• Collaborative and agile work environment
• Flexible work culture: hybrid work arrangement with regular in-person strategy sessions
• Competitive compensation package and benefits
• A friendly, team-focused, and motivated working environment.

JOB VACANCY – NETWORK SUPPORT

Job Description

• Work location: Sungai Buloh, Selangor
• Basic salary range: MYR 1,700.00 – 2,000.00
• Fix allowances range: MYR – 300.00
• Starting date: September 2025
• Job Types: Full-time, Contract

Key duties/ responsibilities

• Design, implement, install, deploy and configure network devices
• Diagnose network performance problems
• Provide Level 2/ 3 support network issues
• Troubleshoot and configure network infrastructure which includes routing, switching, LAN/ WAN, firewall, IPS, VPN, IPVPN, etc
• Reporting network status to customers
• Ability to handle high-pressure situations and maintain professional demeanor
• Redirect unresolved issues to the next level of support personnel
• Keep record of problems and customers solution
• Follow-up with customers
• Reporting base on projects

Job Requirements

• Diploma or Bachelor Degree in Application/ System/ Computer Science/ ICT Engineering/ Networking or equivalent
• At least TWO (2) year working experience in related field. Possess a knowledge and experience in technical and operational equipment, software, network equipment and applications in Hospital Information System (HIS) will be an added advantage
• Hands on experience in network devices
• Possess CCNA / CCNP would be an added advantage
• Excellent oral and written communication skills
• Strong presentation and customer-facing skills
• Ability to handle high-pressure situations and maintain professional demeanor
• Able to work independently with minimize supervision
• Able to multi-task and deliver within timeline
• Possess own transport (motorcycle/ car) as well as must be willing to travel

If you are interested, please contact Human Resource & Administration Department for more info at / office hour) or you may send your resume to

Thank You,

Human Resource & Administration

CUTTING EDGE TECHNOLOGY

CET DEVELOPMENT SDN BHD P)

Job Types: Full-time, Contract

Contract length: 24 months

Pay: RM1, RM2,000.00 per month

Work Location: In person

Job Description:

We are seeking a skilled and dedicated Network Support Engineer to join our dynamic team. In this role, you will be responsible for providing technical assistance and support to our clients in managing and troubleshooting network-related issues. Your expertise in network infrastructure and problem-solving abilities will be essential in ensuring seamless communication and connectivity for our customers.

Key Responsibilities:

• Provide first-line technical support for network-related inquiries and issues, via instant messaging software.
• Monitor and analyze network traffic, performance metrics, and logs to identify potential bottlenecks, outages.
• Resolve network performance issues, including latency, cache configuration, network performance, edge server performance, intermittent connectivity, DNS resolution, and HTTP/HTTPS requests.
• Assist customers with the setup, configuration, and optimization of network services to improve the efficiency and performance of their website.
• Provide guidance and best practices to clients on network security, performance optimization, and reliability.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• There is shift work and can work from home

Qualifications:

• Diploma/Advanced/Higher/Graduate Diploma in Computer Science, Information Technology, Network Engineering, or a related field (or equivalent work experience).
• A minimum of 1-2 years of working experience is ideal. However fresh entrants are welcome to apply.
• Proficiency in troubleshooting and managing network-related issues, particularly in high-traffic environments.
• Knowledge of web protocols (HTTP, HTTPS, DNS, TCP/IP), switching, routing protocols and the Linux command scripts.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and handle multiple customer issues and priorities simultaneously.
• Proficient in written and spoken English & Mandarin to effectively communicate with Mandarin-speaking clients.
• Certifications such as Cisco CCNA, or similar experience are highly desirable.

Job Summary

We are seeking a skilled Network Engineer to design, implement, and support the network infrastructure in our manufacturing environment. This role ensures reliable connectivity for enterprise IT systems, production floor automation, and operational technology (OT) equipment. The Network Engineer will be responsible for maintaining high availability, security, and performance of networks critical to 24/7 manufacturing operations.

Key Responsibilities

• Network Infrastructure Management:
  Configure, monitor, and maintain LAN, WAN, WLAN, and data center networks across offices, plants, and warehouses.
• Factory & OT Systems Integration:
  Support manufacturing systems (MES, SCADA, PLCs, IoT devices, robotics) through secure and stable network connections.
• Network Security:
  Manage firewalls, VPNs, VLANs, and access controls to protect production and corporate networks from cyber threats.
• Performance Monitoring:
  Use tools such as Wireshark, SolarWinds, or equivalent to monitor network health, analyze traffic, and troubleshoot latency issues.
• Incident Response & Troubleshooting:
  Respond quickly to network outages and resolve connectivity issues affecting production lines, minimizing downtime.
• Server & Cloud Integration:
  Support connectivity to ERP systems, cloud services, and manufacturing applications hosted on-premises or hybrid environments.
• Collaboration:
  Work with IT, OT, and cybersecurity teams to ensure seamless integration of systems across production and business functions.
• Upgrades & Projects:
  Participate in network infrastructure projects including expansions, upgrades, and technology refreshes.
• Documentation:
  Maintain updated network diagrams, configurations, SOPs, and audit compliance documentation.
• Vendor & Stakeholder Management:
  Coordinate with equipment vendors (Cisco, Fortinet, Juniper, etc.) and manufacturing technology partners.

Qualifications & Skills

• Bachelor's degree in Information Technology, Computer Science, Telecommunications, or related field.
• 3–5+ years of experience as a Network Engineer, preferably in a
  manufacturing or industrial environment
  .
• Strong knowledge of TCP/IP, VLANs, NAT, OSPF, BGP, MPLS, and SD-WAN.
• Experience configuring and troubleshooting Cisco switches, routers, and firewalls (Fortinet, Palo Alto, or equivalent).
• Familiarity with OT/industrial protocols (Modbus, OPC-UA, PROFINET) is an advantage.
• Knowledge of network security frameworks and vulnerability management.
• Hands-on experience with network monitoring and diagnostic tools.
• Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are preferred.
• Strong problem-solving and communication skills; able to work in fast-paced, production-driven environments

IT Network Tools Support Engineer responsible for the following: -

Primary responsibility is for patching and upgrading for Network & Monitoring Platforms.

Maintain and patch the Operating System and keep the platform up to date and in good health, understanding and navigating through the platform.

Perform first level troubleshooting and resolve issues related to the tools.

Maintain operations manuals for associated services for this team in line with corporate standards.

Identifies and acts upon opportunities for continuous improvement to reduce operational risks, optimise efficiency and improve standards.

Essential Skills:

Experience with operating systems (Windows, Linux).

Experience:

Fresh graduates are encouraged to apply or juniors with 1-2 years experience.

Desirable Experience (not essential)

Not required but a plus if have any experience maintaining similar Network Monitoring Platforms: (examples below).

SolarWinds Orion.

Aruba ClearPass.

Working hours

• Monday to Friday from 9am to 6pm KL time.
• One person will take turns to work the afternoon shift from 1pm to 10pm KL time.
• For example, if A, B, C are hired then A and B will work the day shift. C will work the afternoon shift.
• The following week, B and C will work the day shift. A will work the afternoon shift.

Contract Period

• One year and renewable based on the individual's performance

MAIN ACCOUNTABILITIES

• To ensure the network services provided to client is always up and running.
• Ensure incident tickets are responded and updated properly, resolved in a shortest time as possible within the SLA.
• Provide technical support and services in resolving complex network issues.
• Notify the management and related parties for high profile issues.
• To make sure all links and network devices are at optimum performance.
• Able to recommend improvement to meet the latest network standard.
• Liaise, coordinate and be involved in projects on service improvement and optimization
• Conducts trainings and knowledge transfer to internal staffs
• Receive escalation from Tier-1/2 on network outages
• Conduct network audit to ensure maximum network performance/uptime
• To monitor, manage & generate monthly report from Firewall

REQUIREMENTS

• Possess a Degree or equivalent in Computer Science/Telecommunications/Networking or other related areas.
• At least 1 years' experience in network connectivity, network security and wireless network industry.
• Certified Cisco Network Associate (CCNA) requested, or Brocade / Ruckus certifications.
• In depth Knowledge of network routing and switching protocol, an initial technical assessment will be conducted.
• Able to work on standby on-call and over weekend and public holiday if required
• Proficient in written and oral English and Bahasa Malaysia.

CORE RESPONSIBILITIES FOR THIS JOB

• Strong team player who is committed to customer service excellence
• Proven ability to work independently and within a team environment
• Strong interpersonal and communication skills and comfortable in a culturally diverse global working environment.
• Independent problem solving skills with the ability to assume leadership of resolution activities.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM3,000.00 per month

Benefits:

• Meal allowance

Work Location: In person

• Monitor and maintain network systems to ensure optimal performance and uptime.
• Diagnose and troubleshoot network issues, providing timely resolutions to minimize disruptions.
• Collaborate with the technology team to implement network upgrades and configurations.
• Ensure network security by managing firewalls, VPNs, and other protective measures.
• Document network configurations, changes, and troubleshooting steps for future reference.
• Provide technical support and training to internal users on network-related issues.
• Assist in planning and executing network expansion projects to support business growth.
• Stay updated with the latest network technologies and recommend improvements where applicable.

A successful Network Support Specialist should have:

• A degree in Computer Science, Information Technology, or a related field.
• Strong knowledge of network systems, including LAN, WAN, and wireless technologies.
• Hands-on experience with network troubleshooting tools and techniques.
• Familiarity with network security protocols and best practices.
• Excellent problem-solving skills and a detail-oriented approach.
• The ability to work well in a team and communicate effectively with non-technical stakeholders.
• A proactive attitude towards learning and adapting to new technologies.

• An attractive salary package up to 18k monthly.
• Opportunities to work with cutting-edge technology in the business services industry.
• A permanent role offering stability and long-term career growth in Kuala Lumpur.
• A collaborative and supportive company culture.
• Access to professional development and training programs.

About the role

LIVOTEC RESOURCES LLP is seeking an experienced Network Support Technician to join our team in Kuala Lumpur, Penang, and Johor Bahru to support a variety of technical problems

• Install, configure, and maintain computer hardware, software, and peripherals
• Provide guidance and training to users on the effective use of IT systems
• Maintain accurate records and documentation of all support activities
• Escalate complex issues to the appropriate IT specialists
• Assist with the implementation of new IT projects and initiatives

What we're looking for

• At least 2 years of experience in a similar IT support role
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Proficiency in installing, configuring, and maintaining Windows, Linux, and macOS operating systems
• Working knowledge of IT hardware, software, and networking technologies
• Ability to work independently and as part of a team
• Flexibility to work a variety of shifts, including evenings and weekends, as needed

What we offer

At LIVOTEC RESOURCES LLP, we provide a supportive and collaborative work environment with opportunities for professional development and career growth. We offer competitive salaries, comprehensive benefits, and a range of wellness initiatives to support our employees' well-being.

About us

LIVOTEC RESOURCES LLP is a leading provider of IT solutions and services in Malaysia. We are committed to delivering innovative and cost-effective solutions that help our clients achieve their business goals. Our team of dedicated professionals is passionate about technology and provides exceptional support to our clients.

Apply now for this exciting opportunity to join our team