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IT Network Solutions Engineer

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Toll Group About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — Unit:

Toll IT Services – Infrastructure & Networks

Reports To:

Network Delivery Manager / Infrastructure Services Lead

Employment Type:

Full-time

Role Overview

The Network Solution Engineer plays a critical role in the delivery and execution of network solutions across Toll’s Data Centre, branch sites, and cloud infrastructure. This role is responsible for deploying secure and scalable connectivity solutions, applying network changes, and ensuring technical alignment across hybrid environments — including on-premises infrastructure, Azure, AWS, and SD-WAN architectures.

This hands-on role is suited for experienced engineers who thrive in delivery-focused teams, have strong Cisco and firewall expertise, and can work collaboratively to ensure successful project outcomes across enterprise environments.

Key Responsibilities

Deploy network solutions across on-prem, cloud, and hybrid environments in line with design documentation and business requirements. Configure and deploy Cisco-based routing, switching, LAN/WAN, WLAN, WLC, SD-WAN, and firewall solutions. Apply changes and rule sets on firewalls (Checkpoint, Cisco ASA, Fortinet) as per security and segmentation requirements. Configure and integrate cloud-native network components in Azure and AWS (VNETs, VPCs, Transit Gateways, NSGs, Route Tables, etc.). Work with and configure cloud interconnect services such as Megaport and Equinix Fabric. Support security integration via Zscaler, Symantec Cloud Proxy, and site-to-site VPNs. Participate in the change management process — raise changes in ServiceNow, attend CAB, and implement after-hours changes when required. Document configurations, runbooks, and test outcomes for operational handover. Collaborate with architects, PMs, and site support teams to execute detailed network solution plans. Validate and troubleshoot network performance during and after deployments.

Key Skills & Experience

5+ years in network solution or delivery roles, with both on-prem and cloud experience. Strong proficiency with Cisco enterprise networking (CCNA/CCNP or equivalent). Hands-on experience configuring: Cisco switching, routing, SD-WAN Cisco WLC and Wireless infrastructure Checkpoint Firewall or similar NGFW platforms Experience with: Azure and AWS networking components (e.g., VNETs, VNets, NSGs, TGWs, VGWs) Megaport, Direct Connect, or ExpressRoute connectivity Symantec Cloud Proxy and Zscaler integration Comfortable raising and implementing network changes via ServiceNow or equivalent. Experience preparing and updating solution documentation (HLDs, LLDs, as-builts, runbooks). Clear communication skills to work with project teams, technical leads, and site engineers.

Qualifications

Bachelor’s degree in Information Technology, Networking, or equivalent. Cisco Certified Network Associate (CCNA) or Professional (CCNP) – required. Azure or AWS networking certification – desirable. Checkpoint CCSA/CCSE or other security certification – a plus.

Work Environment & Conditions

Hybrid role with combination of remote and on-site work. After-hours support for critical change windows may be required. Occasional travel to Toll data centers and facilities as needed.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Toll Group by 2x Sign in to set job alerts for “Information Technology Network Engineer” roles.

Senior Network Infrastructure Engineer - Core Services | Penang

System Engineering Technicians (Manufacturing Assets Management and Manufacturing Execution System)

NPU System Optimization Engineer (Software - Python)

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Direct message the job poster from Glocomp Systems (M) Sdn Bhd

HR MANAGER at GLOCOMP SYSTEMS (M) SDN BHD

Job Description

● In-depth understanding and practical knowledge of networking systems such as WAN, LAN, Wireless, Security.

● Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently.

● Ability to respond and resolve tickets that have been assigned within SLA. Closely follow up with customers with adequate email updates until case closure.

● Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not know networking technical terminology.

● Configure and install various network devices and services (e.g., routers, switches, firewalls, Load balancers, WLC).

● Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.

● Monitor performance and ensure system availability and reliability.

● Provide Level 2/3 support and troubleshooting to resolve issues.

● Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.

● Liaise with vendors and other IT personnel for problem-resolution.

Requirements and skills

● CCNA, CCNP, HCIA, HCIP or higher.

● Deep understanding of networking protocols (e.g., DNS, DHCP, SMTP, OSPF, BGP & etc).

● Solid understanding of the OSI or TCP/IP model.

● Hands-on experience with monitoring, network diagnostic, and network analytics tools.

● University degree in Computer Science or a related subject.

• Willing to travel to customer sites within Klang Valley. Must possess own transportation (car

Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Glocomp Systems (M) Sdn Bhd by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

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Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Glocomp Systems (M) Sdn Bhd HR MANAGER at GLOCOMP SYSTEMS (M) SDN BHD

Job Description ● In-depth understanding and practical knowledge of networking systems such as WAN, LAN, Wireless, Security. ● Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently. ● Ability to respond and resolve tickets that have been assigned within SLA. Closely follow up with customers with adequate email updates until case closure. ● Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not know networking technical terminology. ● Configure and install various network devices and services (e.g., routers, switches, firewalls, Load balancers, WLC). ● Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations. ● Monitor performance and ensure system availability and reliability. ● Provide Level 2/3 support and troubleshooting to resolve issues. ● Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure. ● Liaise with vendors and other IT personnel for problem-resolution. Requirements and skills ● CCNA, CCNP, HCIA, HCIP or higher. ● Deep understanding of networking protocols (e.g., DNS, DHCP, SMTP, OSPF, BGP & etc). ● Solid understanding of the OSI or TCP/IP model. ● Hands-on experience with monitoring, network diagnostic, and network analytics tools. ● University degree in Computer Science or a related subject. Willing to travel to customer sites within Klang Valley. Must possess own transportation (car Seniority level

Seniority level Executive Employment type

Employment type Full-time Job function

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Glocomp Systems (M) Sdn Bhd by 2x Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Service Representative/Assistant Service Engineer/Service Engineer

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 hours ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Petaling Jaya, Selangor, Malaysia 4 months ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Technical Support Engineer-Microsoft Power Platform

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Coevolve is a leading global provider of managed telco-independent Software Defined WAN (SD-WAN), Secure Access Service Edge (SASE), and cloud and multi-cloud networking solutions to enterprises. Providing services in more than 80 countries, enterprises entrust Coevolve to provide secure and reliable connectivity to wherever they operate, deliver digital transformations quicker, and improve key business applications at dramatically reduced costs.

Today, we are pushing the boundaries of traditional network management through AI and machine learning to deliver more value, actionable insights, and capabilities to enterprise network management with Coevolve Smart Services. With our Smart Services portfolio, we can proudly say that Coevolve represents the next generation of co-managed digital infrastructure specialists, ensuring we continue to be market-leading and at the forefront of Networking solutions across the globe.

Our people at Coevolve are smart, tenacious, passionate, and dedicated experts in the field. We achieve great things together for our clients. We solve core problems in the traditional carrier and systems integrator business models. Our company culture fosters lifelong learning, collaboration and inclusion. Our team is truly global with people in 5+ locations around the world. We love innovative ideas and the ability to get things done. We believe teamwork makes for the most rewarding work and creates an environment that values all roles and good ideas.

About the Role

The Senior Network Support Engineer will work in the 24/7 operations support team based in Malaysia – known as the Coevolve Response Centre (CRC) – and join our mission to provide world-leading managed SD-WAN and SASE services. We need a strong network professional looking for a change of pace and opportunity in an up-and-coming global player specialising in Managed SD-WAN.

This role is also at the forefront of Customer Service, ensuring excellent standards for Incident Management, Change Management, and Problem Management. Trained to ITIL standards, the incumbent is expected to be proactive in the delivery of support to the client and help provide a superior service vs traditional telcos and IT integrators. This role works across the deployment and management phases of our SD-WAN service offering (which in full span: Assess > Deploy > Manage > Optimize), with most of the focus being in the Manage phase which is the “business as usual” or Run stage of the lifecycle.

In addition, the Senior Network Support Engineer will collaborate with the Coevolve Sales Team (Network Engineers and Technical Consultants) to proactively develop and implement technical solutions and best practices supporting and enabling strong business relationships with their key technical contacts across our sales geographies.

The role reports to the Network Operations Centre Manager and the work pattern will be 24/7 support in shift-work.

Responsibilities

• Perform advanced ticket analysis to address complex technical issues efficiently.
• Resolve a wide range of network incidents, including routing issues and third-party integrations like Zscaler.
• Address active tickets within designated staffing levels or as directed by the Head of Technical Operations.
• Identify and escalate new bugs for further analysis by Escalation Engineers.
• Prepare change management requests for approval by the CAB (minor change).
• Execute medium and high-impact changes following standard procedures, with guidance as needed.
• Take ownership of medium and high-priority user-submitted incidents (P2) through resolution.
• Prepare monthly client reports as assigned.
• Lead the resolution of complex technical issues within client network environments.
• Mentor and provide guidance to Network Support Engineers, fostering their professional development.
• Conduct in-depth root cause analysis and problem-solving to address complex network issues effectively.
• Collaborate with cross-functional teams to develop and implement technical solutions and best practices.
• Stay abreast of emerging technologies and industry trends to enhance support services, continuously.

Skills and Experience

• 3+ years of industry experience in a related field (telecommunications, cloud service provider, etc.)
• Strong written and oral communication skills and able to interact at technical and conceptual level effectively internally, as well as externally with suppliers and clients,
• Ability to work to under pressure and within tight deadlines to produce excellent quality work.
• Advanced knowledge of networking protocols, technologies, and hardware.
• Experience mentoring junior team members and providing technical leadership.
• Advanced knowledge of networking protocols, technologies, and hardware.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.
• Certifications such as CCNA, CompTIA Network + equivalent are highly desirable.
• Vendor Certifications such as VMware Foundation and Cato CCA equivalent are highly desirable.

What's on Offer

• A chance to work with cutting-edge technology
• We will support your professional development
• Collaborative and agile work environment
• Flexible work culture: hybrid work arrangement with regular in-person strategy sessions
• Competitive compensation package and benefits
• A friendly, team-focused, and motivated working environment.

#J-18808-Ljbffr

Coevolve is a leading global provider of managed telco-independent Software Defined WAN (SD-WAN), Secure Access Service Edge (SASE), and cloud and multi-cloud networking solutions to enterprises. Providing services in more than 80 countries, enterprises entrust Coevolve to provide secure and reliable connectivity to wherever they operate, deliver digital transformations quicker, and improve key business applications at dramatically reduced costs. Today, we are pushing the boundaries of traditional network management through AI and machine learning to deliver more value, actionable insights, and capabilities to enterprise network management with Coevolve Smart Services. With our Smart Services portfolio, we can proudly say that Coevolve represents the next generation of co-managed digital infrastructure specialists, ensuring we continue to be market-leading and at the forefront of Networking solutions across the globe. Our people at Coevolve are smart, tenacious, passionate, and dedicated experts in the field. We achieve great things together for our clients. We solve core problems in the traditional carrier and systems integrator business models. Our company culture fosters lifelong learning, collaboration and inclusion. Our team is truly global with people in 5+ locations around the world. We love innovative ideas and the ability to get things done. We believe teamwork makes for the most rewarding work and creates an environment that values all roles and good ideas. About the Role

The Senior Network Support Engineer will work in the 24/7 operations support team based in Malaysia – known as the Coevolve Response Centre (CRC) – and join our mission to provide world-leading managed SD-WAN and SASE services. We need a strong network professional looking for a change of pace and opportunity in an up-and-coming global player specialising in Managed SD-WAN. This role is also at the forefront of Customer Service, ensuring excellent standards for Incident Management, Change Management, and Problem Management. Trained to ITIL standards, the incumbent is expected to be proactive in the delivery of support to the client and help provide a superior service vs traditional telcos and IT integrators. This role works across the deployment and management phases of our SD-WAN service offering (which in full span: Assess > Deploy > Manage > Optimize), with most of the focus being in the Manage phase which is the “business as usual” or Run stage of the lifecycle. In addition, the Senior Network Support Engineer will collaborate with the Coevolve Sales Team (Network Engineers and Technical Consultants) to proactively develop and implement technical solutions and best practices supporting and enabling strong business relationships with their key technical contacts across our sales geographies. The role reports to the Network Operations Centre Manager and the work pattern will be 24/7 support in shift-work. Responsibilities

Perform advanced ticket analysis to address complex technical issues efficiently. Resolve a wide range of network incidents, including routing issues and third-party integrations like Zscaler. Address active tickets within designated staffing levels or as directed by the Head of Technical Operations. Identify and escalate new bugs for further analysis by Escalation Engineers. Prepare change management requests for approval by the CAB (minor change). Execute medium and high-impact changes following standard procedures, with guidance as needed. Take ownership of medium and high-priority user-submitted incidents (P2) through resolution. Prepare monthly client reports as assigned. Lead the resolution of complex technical issues within client network environments. Mentor and provide guidance to Network Support Engineers, fostering their professional development. Conduct in-depth root cause analysis and problem-solving to address complex network issues effectively. Collaborate with cross-functional teams to develop and implement technical solutions and best practices. Stay abreast of emerging technologies and industry trends to enhance support services, continuously. Skills and Experience

3+ years of industry experience in a related field (telecommunications, cloud service provider, etc.) Strong written and oral communication skills and able to interact at technical and conceptual level effectively internally, as well as externally with suppliers and clients, Ability to work to under pressure and within tight deadlines to produce excellent quality work. Advanced knowledge of networking protocols, technologies, and hardware. Experience mentoring junior team members and providing technical leadership. Advanced knowledge of networking protocols, technologies, and hardware. Qualifications

Bachelor’s degree in computer science, information technology, or a related field. Certifications such as CCNA, CompTIA Network + equivalent are highly desirable. Vendor Certifications such as VMware Foundation and Cato CCA equivalent are highly desirable. What's on Offer

A chance to work with cutting-edge technology We will support your professional development Collaborative and agile work environment Flexible work culture: hybrid work arrangement with regular in-person strategy sessions Competitive compensation package and benefits A friendly, team-focused, and motivated working environment.

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This job is for a Presales Network Engineer who designs and showcases tech solutions like networking and security. You might like this job because you get to collaborate with sales, solve real problems, and work with the latest technology.

We’re seeking a technically versatile Presales Engineer who thrives in a fast-paced environment and can design, demo, and defend end-to-end solutions spanning Cisco networking, cybersecurity, SD-WAN, and cloud infrastructure. You’ll partner with our sales team to architect winning proposals, lead Proof of Concepts (PoCs), and act as the bridge between customer challenges and cutting-edge tech.

Job Requirements

• Solution Design & Technical Sales Support
• Collaborate with sales to understand customer needs and propose customized solutions (Cisco-led but vendor-agnostic when needed).
• Networking: Cisco LAN/WAN, SD-WAN (Viptela, Fortinet, Velocloud), Data Center (ACI, Nexus).
• Develop BoMs, High-Level Designs (HLDs), and SOWs.
• Conduct hands-on demos, PoCs, and workshops (e.g., Cisco DNAC, SD-WAN controllers, security tools).
• Articulate why our solutions outperform competitors (Juniper, Fortinet, Huawei).
• Stay ahead of trends (e.g., AI-driven networking, cloud-native security) and quickly master new technologies.
• Work with vendors (Cisco, Palo Alto, and other principals) to leverage latest product updates.
• RFP/RFI Responses & Technical Documentation
• Lead technical sections of proposals, ensuring clarity and compliance.

Skills

• Presentations
• Storytelling

Company Benefits Medical card

Medical card for our permanent staff.

Coffee and snacks

We have a coffee machine and snacks for staff.

Established in 2014, Dynamic Link Solutions specialises in helping businesses achieve digital transformation through innovative solutions. We started off as a service provider that focuses on solution implementation and providing support and maintenance to critical network infrastructure. Over the years, we have progressed to offering a complete range of ICT Infrastructure services.

#J-18808-Ljbffr

This job is for a Presales Network Engineer who designs and showcases tech solutions like networking and security. You might like this job because you get to collaborate with sales, solve real problems, and work with the latest technology. We’re seeking a technically versatile Presales Engineer who thrives in a fast-paced environment and can design, demo, and defend end-to-end solutions spanning Cisco networking, cybersecurity, SD-WAN, and cloud infrastructure. You’ll partner with our sales team to architect winning proposals, lead Proof of Concepts (PoCs), and act as the bridge between customer challenges and cutting-edge tech. Job Requirements

Solution Design & Technical Sales Support Collaborate with sales to understand customer needs and propose customized solutions (Cisco-led but vendor-agnostic when needed). Networking: Cisco LAN/WAN, SD-WAN (Viptela, Fortinet, Velocloud), Data Center (ACI, Nexus). Develop BoMs, High-Level Designs (HLDs), and SOWs. Conduct hands-on demos, PoCs, and workshops (e.g., Cisco DNAC, SD-WAN controllers, security tools). Articulate why our solutions outperform competitors (Juniper, Fortinet, Huawei). Stay ahead of trends (e.g., AI-driven networking, cloud-native security) and quickly master new technologies. Work with vendors (Cisco, Palo Alto, and other principals) to leverage latest product updates. RFP/RFI Responses & Technical Documentation Lead technical sections of proposals, ensuring clarity and compliance. Skills

Presentations Storytelling Company Benefits

Medical card

Medical card for our permanent staff. Coffee and snacks

We have a coffee machine and snacks for staff. Established in 2014, Dynamic Link Solutions specialises in helping businesses achieve digital transformation through innovative solutions. We started off as a service provider that focuses on solution implementation and providing support and maintenance to critical network infrastructure. Over the years, we have progressed to offering a complete range of ICT Infrastructure services.

#J-18808-Ljbffr

U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Specialist, Network Service Support

U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands
  
  

Role

The Day-To-Day Activities

• Handle Customer Complaints: Collaborate with customers and internal teams to resolve complaints related to mobile network services, including Data, Voice Calls, and SMS on LTE and 5G networks. Gather complaints and feedback from various sources such as Trouble Tickets (TT) from Customer Service, Sales, Dealers, emails, SMS, VIP customers, Management, and Service Quality checks. Ensure issues are addressed promptly and clearly.
• Troubleshoot Network Issues: Utilize your technical expertise to identify root causes and provide solutions, ensuring consistently good and uninterrupted service for customers.
• Rotational Standby Routine: Participate in a rotational standby routine to handle urgent or important complaints after office hours on a weekly basis.
• Support Adhoc Network-Related Tasks: Be ready to take on additional network-related tasks or special assignments as directed by the head of management.
• Meet Team KPIs and SLAs: Complete all assigned tasks accurately and on time, ensuring alignment with team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to contribute to smooth team operations.
• Professional Development: Continuously seek opportunities for professional growth and development, staying abreast of advancements in telecommunication technologies and industry trends to enhance performance and support service excellence.
  
  

About You

• Bachelor's degree in Electronics or Telecommunication Engineering, indicative of a solid foundation in the relevant academic disciplines.
• Fresh graduates are encouraged to apply. Candidates with at least 2 years of experience in a related field will be given priority, especially those with a strong understanding of network operations and complaint handling.
• Proven experience in managing customer complaints related to telecommunication network services, including Data Connectivity, Voice Calls, and SMS, across LTE and 5G networks.
• Basic understanding of 3GPP standards, functions, and call flows, ensuring compliance with industry protocols for planning, troubleshooting, and service improvement.
• Proficiency in call flows and signaling, which is essential for accurate diagnosis and resolution of network issues.
• Ability to efficiently manage multiple daily tasks, ensuring timely completion without compromising quality.
• Excellent communication skills to clearly explain complex technical issues and collaborate effectively with internal teams, including Contact Center and Sales/Alternate Channel teams.
• Commitment to continuous learning and professional development, staying informed about the latest advancements in telecommunication technologies and industry trends to enhance performance and support service excellence.
  
  

What’s Next ? Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Telecommunications

Referrals increase your chances of interviewing at U Mobile by 2x

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U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Specialist, Network Service Support

U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

Awarded For Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024) Bronze Winner in Cross-Generational Workforce Engagement (2024) Gold Winner for Excellence in Workplace Culture (2021) Comprehensive medical, dental, optical and insurance benefits Flexi working hours arrangements Staff Line & Device Subsidy Smart Casual Attire Child Parental Care Leave Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT) Special employee discounts for selected F&B Brands

Role

The Day-To-Day Activities

Handle Customer Complaints: Collaborate with customers and internal teams to resolve complaints related to mobile network services, including Data, Voice Calls, and SMS on LTE and 5G networks. Gather complaints and feedback from various sources such as Trouble Tickets (TT) from Customer Service, Sales, Dealers, emails, SMS, VIP customers, Management, and Service Quality checks. Ensure issues are addressed promptly and clearly. Troubleshoot Network Issues: Utilize your technical expertise to identify root causes and provide solutions, ensuring consistently good and uninterrupted service for customers. Rotational Standby Routine: Participate in a rotational standby routine to handle urgent or important complaints after office hours on a weekly basis. Support Adhoc Network-Related Tasks: Be ready to take on additional network-related tasks or special assignments as directed by the head of management. Meet Team KPIs and SLAs: Complete all assigned tasks accurately and on time, ensuring alignment with team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to contribute to smooth team operations. Professional Development: Continuously seek opportunities for professional growth and development, staying abreast of advancements in telecommunication technologies and industry trends to enhance performance and support service excellence.

About You

Bachelor's degree in Electronics or Telecommunication Engineering, indicative of a solid foundation in the relevant academic disciplines. Fresh graduates are encouraged to apply. Candidates with at least 2 years of experience in a related field will be given priority, especially those with a strong understanding of network operations and complaint handling. Proven experience in managing customer complaints related to telecommunication network services, including Data Connectivity, Voice Calls, and SMS, across LTE and 5G networks. Basic understanding of 3GPP standards, functions, and call flows, ensuring compliance with industry protocols for planning, troubleshooting, and service improvement. Proficiency in call flows and signaling, which is essential for accurate diagnosis and resolution of network issues. Ability to efficiently manage multiple daily tasks, ensuring timely completion without compromising quality. Excellent communication skills to clearly explain complex technical issues and collaborate effectively with internal teams, including Contact Center and Sales/Alternate Channel teams. Commitment to continuous learning and professional development, staying informed about the latest advancements in telecommunication technologies and industry trends to enhance performance and support service excellence.

What’s Next ? Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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