302 Network Operations Center jobs in Malaysia

The Network Operations Center (NOC) Analyst quickly and efficiently resolves customer issues and requests for support, via phone, email, and the CRM ticketing system. The NOC analyst troubleshoots a variety of satellite and ground-based IP and telephony networks, maintains a proactive approach towards problem solving, performs daily QC checks of system software, and validates and tests system configurations.

Duties and Responsibilities

• Troubleshooting and Support: Conduct first-level troubleshooting across a variety of systems, including IP networks, satellite, land, maritime, and avionics systems, with a focus on Cisco technologies and advanced network troubleshooting techniques.
• Incident Management: Manage incidents by documenting, prioritizing, and reporting according to impact and severity. Participate in the processes to assess, approve, and smoothly implement network changes.
• Network Monitoring: Utilize Network Management System (NMS) tools to proactively monitor network health, identifying performance bottlenecks and capacity issues, and recommend solutions to ensure network reliability and efficiency.
• Technical Documentation: Develop and maintain comprehensive technical documentation and collaborate with peers to enhance team capabilities and knowledge sharing.

Qualifications

• 2+ years of progressive experience in the VSAT telecommunications industry.
• A technical degree or diploma is an advantage.
• Knowledge of commercial satellite acquisition procedures (Iridium, Inmarsat, Thuraya), IP routing and switching, Voice over Internet Protocol (VoIP), Quality of Service (QoS), Voice and Data, wireless technologies and security, Inmarsat and Iridium products including installation and support experience, iDirect satellite experience, Newtec MDM satellite modem experience is beneficial.
• Commitment to self-development and lifelong learning.
• Fluent English is required. A second language is beneficial.
• Professional written and verbal communication skills.
• A willingness to embrace and live the core values of Network Innovations.

Working Conditions

This position requires day and night shift rotations in order to meet 24/7/365 support requirements for global customers. The selected candidate must be willing to work nights and weekends to meet the needs of our customers. The position operates in a professional office environment and uses standard office equipment and software.

Physical Requirements

Sitting and using a computer for extended periods of time. Ability to lift 10kgs will be required, from time to time.

Details

• Job title: Network Operations Center (NOC) Analyst
• Department: Advanced Networks
• Supervisor: Director of Network Operations

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Disclaimer Statement: This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.

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Your IT Future, Delivered

Regional Network Operations Center Manager

With a global team of 5600+ IT professionals, DHL IT Services

connects people

and keeps the global economy running

by continuously innovating and creating sustainable digital solutions . We work

beyond global borders

and push boundaries across

all dimensions of logistics . You can

leave your mark

shaping the

technology backbone

of the biggest logistics company of the world. All our locations have earned the

#GreatPlaceToWork

certification, reflecting our commitment to exceptional employee experiences. Digitalization. Simply delivered. At IT Services, we are passionate about network technology. Our Network Operations Center team is continuously expanding. No matter your level of your proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace Grow together As a Regional NOC Manager , you will lead the Network Operations Center team based in Cyberjaya, overseeing day-to-day operations, incident management, and service continuity. You will be responsible for managing shift organization, ensuring operational discipline, and driving continuous improvement in service delivery. This role requires strong leadership, coordination with global stakeholders, and a focus on service performance.

Ready to embark on the journey? As a Regional NOC Manager, here’s what you will do: Lead and manage a regional team of network engineers responsible for incident management, event monitoring, and change execution. Organize and oversee shift operations within the Cyberjaya team, ensuring effective coverage during business hours and weekends, while coordinating with other regional NOC teams for full 24/7 support. Act as the escalation point for major incidents and coordinate resolution efforts with global teams and external partners. Ensure adherence to SLAs, KPIs, and compliance standards. Drive continuous improvement initiatives, including automation, process optimization, and knowledge management. Collaborate closely with other regional NOC managers to ensure seamless global operations and consistent service standards. Collaborate with internal stakeholders and technical teams to support service transitions, upgrades, and operational readiness. Conduct regular performance reviews, coaching, and development planning for team members. Represent the NOC in regional service reviews, audits, and customer meetings. Ensure alignment with ITIL practices (Incident, Problem, Change, and Capacity Management). What you should have: Bachelor’s degree in Computer Science, Telecommunications, or related field. 5+ years of experience in network operations or IT service management , with at least

2 years in a leadership role. Strong problem-solving mindset and ability to remain calm under pressure. Strong understanding of network operations, incident management, and service delivery in a 24/7

environment. Experience with modern monitoring and observability platforms (e.g., Zabbix, Splunk, Grafana). Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Knowledge of ITIL processes and service lifecycle management. Strong leadership, communication, and stakeholder management skills. Ability to manage operations team. Preferred qualifications: Experience with cloud-based networking and hybrid environments (e.g., Azure, AWS). Exposure to automation and orchestration tools (e.g., Ansible, Python scripting). Experience in driving process improvements and implementing operational best practices. Ability to manage multiple priorities and make decisions under pressure. Certification in ITIL, PMP, or similar frameworks is a plus. An array of benefits for you: Hybrid work arrangements to balance in-office collaboration and home flexibility. Outpatient (unlimited) and inpatient medical coverage for employees. Personalized flexi benefit plan for you and your family. Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones. Modern offices with free parking space. Great Team Hi, my name is Pavel, and I’m the Global NOC Team Manager. I began my career at DHL IT Services in 2012 as a Network Engineer in the Network Operations team. My passion for hands-on experience with network technologies led me to the Network Engineering team, where I took on the role of Manager of Network Engineering. In 2022, I transitioned into my current position as Head of the Network Operations Center. Together with the strong support of a multinational and diverse team, we are united by a shared ambition – advancing network technology. I’m looking forward to having you onboard! The Network Operations Center (NOC) is a mission-critical function within the Telecoms department, providing real-time monitoring and operational support for DHL’s global network and security infrastructure. The NOC serves as the first line of defense against service disruptions, ensuring rapid detection, escalation, and resolution of incidents that could impact business operations. The global NOC organization operates across multiple regions to provide seamless 24/7 coverage. Each regional team contributes to this effort by managing incidents, executing changes, and maintaining service continuity within their time zone. The Cyberjaya team plays a vital role in this structure, working closely with other regional NOCs and technical teams to uphold service quality and reliability. The environment is fast-paced and high-pressure, requiring precision, responsiveness, and strong collaboration across teams and geographies. DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic. #J-18808-Ljbffr

The Network Operations Center (NOC) Analyst quickly and efficiently resolves customer issues and requests for support, via phone, email, and the CRM ticketing system. The NOC analyst troubleshoots a variety of satellite and ground-based IP and telephony networks, maintains a proactive approach towards problem solving, performs daily QC checks of system software, and validates and tests system configurations. Duties and Responsibilities

Troubleshooting and Support:

Conduct first-level troubleshooting across a variety of systems, including IP networks, satellite, land, maritime, and avionics systems, with a focus on Cisco technologies and advanced network troubleshooting techniques. Incident Management:

Manage incidents by documenting, prioritizing, and reporting according to impact and severity. Participate in the processes to assess, approve, and smoothly implement network changes. Network Monitoring:

Utilize Network Management System (NMS) tools to proactively monitor network health, identifying performance bottlenecks and capacity issues, and recommend solutions to ensure network reliability and efficiency. Technical Documentation:

Develop and maintain comprehensive technical documentation and collaborate with peers to enhance team capabilities and knowledge sharing. Qualifications

2+ years of progressive experience in the VSAT telecommunications industry. A technical degree or diploma is an advantage. Knowledge of commercial satellite acquisition procedures (Iridium, Inmarsat, Thuraya), IP routing and switching, Voice over Internet Protocol (VoIP), Quality of Service (QoS), Voice and Data, wireless technologies and security, Inmarsat and Iridium products including installation and support experience, iDirect satellite experience, Newtec MDM satellite modem experience is beneficial. Commitment to self-development and lifelong learning. Fluent English is required. A second language is beneficial. Professional written and verbal communication skills. A willingness to embrace and live the core values of Network Innovations. Working Conditions

This position requires day and night shift rotations in order to meet 24/7/365 support requirements for global customers. The selected candidate must be willing to work nights and weekends to meet the needs of our customers. The position operates in a professional office environment and uses standard office equipment and software. Physical Requirements

Sitting and using a computer for extended periods of time. Ability to lift 10kgs will be required, from time to time. Details

Job title: Network Operations Center (NOC) Analyst Department: Advanced Networks Supervisor: Director of Network Operations About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place. Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly. Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Disclaimer Statement:

This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.

#J-18808-Ljbffr

R Systems Federal Territory of Kuala Lumpur, Malaysia

Network Operations Engineer

R Systems Federal Territory of Kuala Lumpur, Malaysia

Direct message the job poster from R Systems

Overview

R Systems (A Blackstone Portfolio Company) | Dynamic Talent Acquisition Leader | Expert in Strategic Hiring and Candidate Engagement for Tech…

Requirements

• Fundamental understanding of TCP/IP and networking protocols
• Hands-on expertise in configuration and troubleshooting in Routing & switching
• Hands on expertise in Security products like Firewalls, VPN, Web Proxy, Cisco ISE, IPS, etc. In depth understanding and troubleshooting expertise with preferably Palo Alto FWs is an advantage.
• Expertise in Security management tools like AlgoSec Firewall Analyzer, Fireflow.
• Expertise in Campus LAN, Wireless networks with Cisco WLC, Aironet APs, implementation, refresh and troubleshooting complex issues in Wireless infra.
• Expertised in Network Hardware refresh, OS upgrade and patching.
• Good understanding of DHCP, DNS and IP address management tools
• Expertise in Data Center products, Cisco Nexus, ACI, F5 LTM will be an advantage
• Expertise in Public cloud Networking, Private cloud, VMware NSX-T, SDN technologies will be an advantage
• Good understanding of SNMP and API based monitoring tools, Logic Monitor, SolarWinds, NetScout. Automation and scripting expertise will be an advantage
• Good understanding of ITIL processes; Service request, Change, Problem & Incident handling
• Able to document operational support procedures, network diagrams for operation support and audit purposes

Profile / Qualifications

• University Degree / Diploma from reputed Institution
• Minimum 3 years working expertise in network support in a sizable organization
• Technical Expertise and Capabilities
• Must be hands-on expertise in sizable network implementation and support
• CCNA / CCNP with equivalent expertise
• Certifications from Leading Product Vendors like Palo Alto, F5, Checkpoint.

Senior Network Technical Engineer, Infrastructure Solution Delivery Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Consulting, Information Technology, and General Business

Industries

• IT Services and IT Consulting, Banking, and Insurance

#J-18808-Ljbffr

JOB DESCRIPTION

We are seeking a skilled and experienced Network Operations Engineer to manage and maintain our network infrastructure. The ideal candidate will be responsible for implementing, maintaining, and optimizing robust network infrastructures—including routers, switches, firewalls, VPNs, load balancers, and cloud networks—to ensure high availability, performance, scalability, and security. This includes monitoring network health and capacity, troubleshooting Tier2/3 incidents under SLA, applying firmware updates, and executing change-control procedures. The role involves enforcing security policies (e.g., firewalls, VPNs), maintaining comprehensive documentation and network diagrams, collaborating with vendors and cross-functional teams on projects and outages, and planning for disaster recovery and business continuity. Strong in protocols (e.g., TCP/IP, BGP, OSPF), tools (SolarWinds, Wireshark). Public Cloud exposure/hands-on and certifications like CCNA/CCNP or any others are added advantages.

JOB RESPONSIBILITIES

1.Configuration, Deployment and Maintenance

• Perform routine maintenance—patching hardware/software, firmware updates, and system health checks.

2. Monitoring, Performance and Capacity

• Provide reports and analysis of network monitoring, performance and capacity on a monthly basis or as required.

3. Incident Response and Troubleshooting

• Provide L2/L3 support; diagnose and resolve network incidents within defined SLA
• Analyze root causes, provide remediation strategies, document fixes, and prevent recurrence

4. Security and Compliance

• Ensure compliance with regulatory and internal standards through periodic reviews and assessments.

5. Change and Capacity Management

• Execute change-control protocols—plan, schedule, document, and communicate network updates.
• Participate in change advisory boards as needed

6. Documentation and Knowledge Sharing

• Create and Maintain detailed documentation; but not limited to network diagrams/configuration logs, runbooks, and capacity records.
• Ability to hold knowledge sharing sessions for the team

7. Vendor and Cross-Functional Collaboration

• Participate in cross-functional teams to ensure timely and cost-effective deliverables.
• Works throughout the entire organization, leveraging other resources for knowledge, skillsets and assistance in the diagnostic process

8. Upgrades, Optimizations and Projects

• Provide network support; discussions and participation in technical workshops for internal and external projects/ initiatives.
• Participate in cross-functional teams to ensure timely and cost-effective deliverables.
• Works throughout the entire organization, leveraging other resources for knowledge, skillsets and assistance in diagnostic process
• Identify and propose improvements throughout business processes, systems, and platforms.

9. Disaster Recovery and Business Continuity

• Plan and test network DR processes, back/ up restore configurations and maintain fallback connectivity
• Create and maintain DR Runbook

JOB REQUIREMENTS

• Malaysian citizen.
• Obtain a pass in Bahasa Melayu, including an oral test in Sijil Pelajaran Malaysia (SPM) level or equivalent qualification recognised by the Government.
• Possess a bachelor’s degree in computer science/ information technology or equivalent which is recognized by the Government from any local or abroad higher learning institution with a minimum CGPA of 3.00.
• Minimum 5 years of relevant experience in IT Network Operations.
• In depth knowledge in TCP/IP, BGP, OSPF, EIGRP, VLANs, VPN, QoS, DNS, DHCP, SNMP, NetFlow; proficiency managing routers, switches, firewalls, load balancers, public cloud networking
• CCNA/ CCNP or any other Networking Certifications are an added advantage
• Strong problem solving and analytical skills and ability to work together in a team environment.
• Hands-on experience for Routing/ Switching, Firewalls, Load Balancers
• Hands-on experience in networking within Public Cloud is an added advantage
• Ability to conduct technical assessments and POCs.
• Advisory skills for new integrations and tools.
• Ability to see a task from assignment to completion with minimal supervision.
• Excellent written and verbal communication skills in English and Bahasa Melayu.
• Willingness to learn and share any information.
• Willingness to work extended hours, including after-hours support when required
• Willing to travel and work in Kwasa Damansara Office (HQ)

JOB PLACEMENT

Network Engineering & Operations, Infra Project & Network, Digital Infrastructure Department

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for the interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of the advertisement.

#J-18808-Ljbffr

R Systems Federal Territory of Kuala Lumpur, Malaysia

Network Operations Engineer R Systems Federal Territory of Kuala Lumpur, Malaysia

Direct message the job poster from R Systems

Overview R Systems (A Blackstone Portfolio Company) | Dynamic Talent Acquisition Leader | Expert in Strategic Hiring and Candidate Engagement for Tech…

Requirements

Fundamental understanding of TCP/IP and networking protocols

Hands-on expertise in configuration and troubleshooting in Routing & switching

Hands on expertise in Security products like Firewalls, VPN, Web Proxy, Cisco ISE, IPS, etc. In depth understanding and troubleshooting expertise with preferably Palo Alto FWs is an advantage.

Expertise in Security management tools like AlgoSec Firewall Analyzer, Fireflow.

Expertise in Campus LAN, Wireless networks with Cisco WLC, Aironet APs, implementation, refresh and troubleshooting complex issues in Wireless infra.

Expertised in Network Hardware refresh, OS upgrade and patching.

Good understanding of DHCP, DNS and IP address management tools

Expertise in Data Center products, Cisco Nexus, ACI, F5 LTM will be an advantage

Expertise in Public cloud Networking, Private cloud, VMware NSX-T, SDN technologies will be an advantage

Good understanding of SNMP and API based monitoring tools, Logic Monitor, SolarWinds, NetScout. Automation and scripting expertise will be an advantage

Good understanding of ITIL processes; Service request, Change, Problem & Incident handling

Able to document operational support procedures, network diagrams for operation support and audit purposes

Profile / Qualifications

University Degree / Diploma from reputed Institution

Minimum 3 years working expertise in network support in a sizable organization

Technical Expertise and Capabilities

Must be hands-on expertise in sizable network implementation and support

CCNA / CCNP with equivalent expertise

Certifications from Leading Product Vendors like Palo Alto, F5, Checkpoint.

Senior Network Technical Engineer, Infrastructure Solution Delivery Seniority level Mid-Senior level

Employment type Contract

Job function

Consulting, Information Technology, and General Business

Industries

IT Services and IT Consulting, Banking, and Insurance

#J-18808-Ljbffr

JOB DESCRIPTION We are seeking a skilled and experienced Network Operations Engineer to manage and maintain our network infrastructure. The ideal candidate will be responsible for implementing, maintaining, and optimizing robust network infrastructures—including routers, switches, firewalls, VPNs, load balancers, and cloud networks—to ensure high availability, performance, scalability, and security. This includes monitoring network health and capacity, troubleshooting Tier2/3 incidents under SLA, applying firmware updates, and executing change-control procedures. The role involves enforcing security policies (e.g., firewalls, VPNs), maintaining comprehensive documentation and network diagrams, collaborating with vendors and cross-functional teams on projects and outages, and planning for disaster recovery and business continuity. Strong in protocols (e.g., TCP/IP, BGP, OSPF), tools (SolarWinds, Wireshark). Public Cloud exposure/hands-on and certifications like CCNA/CCNP or any others are added advantages. JOB RESPONSIBILITIES 1.Configuration, Deployment and Maintenance Perform routine maintenance—patching hardware/software, firmware updates, and system health checks. 2. Monitoring, Performance and Capacity Provide reports and analysis of network monitoring, performance and capacity on a monthly basis or as required. 3. Incident Response and Troubleshooting Provide L2/L3 support; diagnose and resolve network incidents within defined SLA Analyze root causes, provide remediation strategies, document fixes, and prevent recurrence 4. Security and Compliance Ensure compliance with regulatory and internal standards through periodic reviews and assessments. 5. Change and Capacity Management Execute change-control protocols—plan, schedule, document, and communicate network updates. Participate in change advisory boards as needed 6. Documentation and Knowledge Sharing Create and Maintain detailed documentation; but not limited to network diagrams/configuration logs, runbooks, and capacity records. Ability to hold knowledge sharing sessions for the team 7. Vendor and Cross-Functional Collaboration Participate in cross-functional teams to ensure timely and cost-effective deliverables. Works throughout the entire organization, leveraging other resources for knowledge, skillsets and assistance in the diagnostic process 8. Upgrades, Optimizations and Projects Provide network support; discussions and participation in technical workshops for internal and external projects/ initiatives. Participate in cross-functional teams to ensure timely and cost-effective deliverables. Works throughout the entire organization, leveraging other resources for knowledge, skillsets and assistance in diagnostic process Identify and propose improvements throughout business processes, systems, and platforms. 9. Disaster Recovery and Business Continuity Plan and test network DR processes, back/ up restore configurations and maintain fallback connectivity Create and maintain DR Runbook JOB REQUIREMENTS Malaysian citizen. Obtain a pass in Bahasa Melayu, including an oral test in Sijil Pelajaran Malaysia (SPM) level or equivalent qualification recognised by the Government. Possess a bachelor’s degree in computer science/ information technology or equivalent which is recognized by the Government from any local or abroad higher learning institution with a minimum CGPA of 3.00. Minimum 5 years of relevant experience in IT Network Operations. In depth knowledge in TCP/IP, BGP, OSPF, EIGRP, VLANs, VPN, QoS, DNS, DHCP, SNMP, NetFlow; proficiency managing routers, switches, firewalls, load balancers, public cloud networking CCNA/ CCNP or any other Networking Certifications are an added advantage Strong problem solving and analytical skills and ability to work together in a team environment. Hands-on experience for Routing/ Switching, Firewalls, Load Balancers Hands-on experience in networking within Public Cloud is an added advantage Ability to conduct technical assessments and POCs. Advisory skills for new integrations and tools. Ability to see a task from assignment to completion with minimal supervision. Excellent written and verbal communication skills in English and Bahasa Melayu. Willingness to learn and share any information. Willingness to work extended hours, including after-hours support when required Willing to travel and work in Kwasa Damansara Office (HQ) JOB PLACEMENT Network Engineering & Operations, Infra Project & Network, Digital Infrastructure Department JOB STATUS Permanent All applications are strictly

CONFIDENTIAL

and only shortlisted candidates will be called in for the interview. Applications are deemed

UNSUCCESSFUL

if there is no feedback from the EPF

2 MONTHS

after the closing date of the advertisement.

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