What Jobs are available for Network Design in Malaysia?

You will be responsible for solution design, implementation, and operational support of Abbott's global Wide Area Network (WAN) services. This position will serve as the technical lead for projects involving complex planning for all Abbott network infrastructure including detailed design creation, proposals, analysis, project preparation/implementation/support and troubleshooting complex networks. Responsible for timely interaction with customers of the platform, peer technologists, and senior management. You will have experience in WAN and advanced knowledge of routing protocols with a focus in SDWAN. The candidate will also have general knowledge of Data Center Networking, Routing, Switching, Wireless Access, Firewall Controls, Load Balancing, Security Infrastructure, Remote Access Connectivity Solutions (Cisco AnyConnect, Zscaler ZPA) & Network Segmentation technologies.
**CORE JOB RESPONSIBILITIES**
+ Design large scale enterprise WAN, SD-WAN **D** and other network related hardware.
+ Design and implement Data Center technologies like VXLAN, Cisco ACI
+ Design and continuously improve network monitoring and observability capabilities.
+ Troubleshoot WAN, SD-WAN, LAN, WLAN including routers, and other network related hardware.
+ Design and management of core services such as DHCP, DNS, IP address management and load balancing
+ Define requirements in support of budget plans and make recommendations for ways to improve performance, reduce costs, and meet business requirements.
+ Defines the architecture and hardware requirements for project proposals.
+ Design, execute, support day to day service requests.
+ Lead large scale network refresh projects as well as divisional expansion projects.
+ Design and manage network capacity and performance.
+ Evaluates and identify opportunities for network performance and functionality improvement within the enterprise network.
+ Participate in the development efforts to bring automation into the network environment.
+ Responsible for compliance with all applicable policies, procedures, and industry best practices.
+ Successfully negotiate technical design and deployment strategy with key stakeholder and consumers of the service.
+ Serve as the platform technical subject matter expert and provide consulting support to the business and end-user organizations.
+ Partner with Abbott's Cybersecurity organization in conducting security and vulnerability assessments to ensure compliance with corporate security policies and adherence to best practices.
+ Integrates technical expertise with communication, leadership, and business skills in a team environment.
+ Proficient in the following protocols and technologies: EIGRP OSFP BGP GRE IPSEC MPLS STP HSRP OMP NAT and VPN.
+ Responsible for compliance with all applicable policies, procedures, documentation, and industry best practices.
+ Successfully negotiate technical design and deployment strategy with key stakeholder and consumers of the service.
+ Serve as the platform technical subject matter expert and provide consulting support to the business and end-user organizations.
+ Integrates technical expertise with communication, leadership, and business skills in a team environment.
+ Troubleshoot network issues including but not limited to poor network performance, complex routing issues, connectivity issues and failures, and hardware failures.
**POSITION ACCOUNTABILITY / SCOPE**
+ Ability to prioritize and manage multiple projects simultaneously, while adhering to deadlines
+ Demonstrates mastery of the concepts and theory of network security, and possess adept knowledge of data networking, including expertise in switching, routing, directory services, and TCP/IP fundamentals.
+ Demonstrates knowledge of routing protocols BGP, OSPF, EIGRP, OMP etc.
+ Demonstrates knowledge of security protocols, as well as means for compromising systems based on known vulnerabilities.
+ Demonstrates a strong customer centric approach and excellent communications skills.
+ Responsible for the global landscape of the Abbott network and security infrastructure.
+ Keeps abreast of industry trends and makes architecture roadmaps and or recommendation based on these trends.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Network Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Network Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
**Key responsibilities:**
+ Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures that any software that is part of the solution is installed and configured according to client requirements.
+ Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
+ Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
+ Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
+ Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
+ Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
+ Ensures the efficient and comprehensive resolution of incidents and requests.
+ Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
+ Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
+ Provides second line remote and onsite technical support to clients.
+ Provides second line field engineering services to clients.
+ Reports and escalates issues to 3rd party vendors if necessary.
+ Follows the required handover procedures for shift changes to ensure service continuity.
**To thrive in this role, you need to have:**
+ Good communicate skills, both verbal and written.
+ Ability to plan activities and projects well in advance and take into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
+ Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
+ Collaboration certifications such as - Valid CCNP Collaboration Certification, Security devices, Firewall Certifications required
**Required experience:**
+ Minimum 5 years hands-on experience implementing LAN, WAN and security devices, possesses deep knowledge on network troubleshooting
+ Moderate level experience in technical support to clients.
+ Moderate level experience in diagnosis and troubleshooting.
+ Moderate level experience providing remote and onsite support in Collaboration technologies
+ Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
+ Moderate level experience of Network routing, switching and security devices
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

AWS Network Engineer
Job Description
We are seeking an experienced AWS Network Engineer to join our IT team and play an important role in designing, implementing, and maintaining our cloud-based network infrastructure. This position requires a strong background in cloud networking and hands-on experience in designing and implementing AWS Cloud network solutions.
**Duties and responsibilities**
+ Design, implement, and support AWS Networks, including VPCs, subnets, route tables, security groups, and other network resources.
+ Configure and manage network services such as VPC peering, Transit Gateways, elastic load balancing, VPN Connections, Direct Connect.
+ Configure and support AWS WAF and third party firewalls
+ Collaborate with DevOps and development teams on network related issues
+ Implement and support network monitoring, logging, and alerting solutions to ensure timely detection and resolution of networking issues
+ Conduct regular network security assessments and implement best practices
+ Troubleshoot network related issues, perform root cause analyses, and implement corrective actions
+ Document network designs, configurations, and procedures, and provide support to other team members as needed.
Qualifications
+ Bachelor's degree in Computer Science, Information technology or related field
+ 5+ years of experience in implementing and supporting AWS Networks
+ AWS Certified Advanced Networking is desirable
+ Experience with networking concepts and protocols, including TCP/IP, DNS, DHCP, VPN
+ Hands on experience with routing protocols OSPF, BGP
+ Hands on experience with implementation and support of VPCs, TGs, VPN Gateways, AWS WAF, CloudFront
+ Hands on experience with Infrastructure as a Code, ideally Terraform.
+ Experienced with network security, NACL, SG, Firewalls
+ Familiar with network automation tools and scripting (Python, powershell)
+ Strong analytical and troubleshooting skills, with the ability to debug complex network issues in a timely manner.
+ Excellent verbal and written communication skills
+ Positive, can do attitude and teamwork
Company Description
Renesas is a global semiconductor company providing hardware and software solutions for a range of cutting-edge technologies including self-driving cars, robots, automated factory equipment, and smart home applications. We are a key supplier to the world's leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.
Renesas is a global, multi-billion dollar, publicly traded company headquartered in Japan, and has subsidiaries in 20 countries worldwide. Renesas is a dynamic, multi-cultural technology company where employees learn, mentor, innovate and thrive. Renesas is extending our share in fast-growing data economy-related markets such as infrastructure and data center and strengthening our presence in the industrial/IOT and automotive segments. Our solutions drive products developed by major innovators around the world. Join us and build your future by being part of what's next in electronics.
Additional Information
Renesas is an embedded semiconductor solution provider driven by its Purpose ' **To Make Our Lives Easier** .' As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ' **To Make Our Lives Easier** .'
At Renesas, you can:
+ **Launch and advance your career** in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
+ **Make a real impact** by developing innovative products and solutions to meet our global customers' evolving needs and help make people's lives easier, safe and secure.
+ **Maximize your performance and wellbeing** in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Are you ready to own your success and make your mark?
Join Renesas. Let's **Shape the Future** together.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement ( .
We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.
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**Department** Manufacturing
2. **Location** Bayan Lepas
3. **Remote** No
Requisition ID
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Our client has been incorporated since year 2014, a Malaysian based company, focusing on the next generation ICT solution provider. As a strategic technology and business partner, they provide comprehensive and substantial solution for clients to plan, build and support their IT infrastructure and systems.

As a Senior Network Engineer you will lead network infrastructure projects, provide expert-level technical support, and ensure the stability and security of our clients' networks. You will collaborate with a skilled team of engineers and engage closely with clients to understand their network requirements, design tailored solutions, and implement them to meet their business

goals.

Key Responsibilities:

1. Network Design and Implementation:

• Design, plan, and deploy complex network solutions aligned with client needs and industry best practices.
• Configure and maintain network devices including routers, switches, firewalls, and load balancers.

2. Network Optimization and Performance Tuning:

• Monitor network performance to proactively identify and resolve bottlenecks and issues.
• Optimize configurations to maximize network reliability and performance.

3. Troubleshooting and Technical Support:

• Deliver advanced support for network-related incidents and complex problems.
• Collaborate with cross-functional teams to resolve network issues efficiently.

4. Documentation and Reporting:

• Maintain comprehensive documentation, including network diagrams, configurations, and change logs.
• Generate regular reports on network performance, security, and capacity utilization.

5. Project Management:

• Lead network infrastructure projects from initiation through completion, ensuring timely delivery and adherence to objectives.

6. Mentorship and Collaboration:

• Mentor junior network engineers and promote knowledge-sharing across teams.
• Stay current with emerging technologies and industry trends, applying them to enhance network solutions.

Requirement:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in network administration or engineering.
• Familiarity with basic networking concepts such as TCP/IP, OSI model, subnets, VLANs, routing, and switching.
• Hands-on experience (internship, lab, or entry-level) with configuring and supporting network devices.
• Foundational knowledge of network security and troubleshooting tools (e.g., ping, traceroute, ipconfig/ifconfig).
• Basic understanding of scripting and network automation (Python or similar) is advantageous.
• Certifications such as CCNA or equivalent are highly desirable.
• Strong problem-solving abilities, attention to detail, and communication skills.
• Collaborative and eager to learn, with the ability to follow technical direction and document work.

.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Lead Network Engineer, Operation
Job Overview:
- Provide advanced technical support and leadership for MasterCard's operations environment with an emphasis on networking technologies.
- Analyze information in order to conceptualize and define operational objectives.
- Provide project support and leadership, training for junior staff, and utilize applied engineering techniques to develop and implement new technology initiatives.
- Define and implement process improvement techniques that generate operational efficiencies.
Major Accountabilities:
- Perform Tier II support functions for the MasterCard Operations Command Center (OCC) to isolate and resolve operational problems in a cost effective manner.
- Review projects, define operational requirements and ensure successful delivery of services.
- Create implementation plans to ensure changes to the production environment are delivered in accordance to established standards and change management policy.
- Perform proactive network analysis to ensure network integrity and performance is at an optimal state.
- Keep abreast of current and future technologies.
- Successfully interact with partners, customers and stakeholders.
- Develop and define metrics along with management input.
- Develop advanced documentation to support the operations environment.
Education:
Bachelors degree or equivalent experience.
Knowledge / Experience:
- Advanced knowledge of routing/switching, tunneling, security operations/engineering, and MPLS.
- Firewall experience is preferred.
- 5 to 8 years experienced required.
Skills/ Abilities:
Problem solving skill.
Work Conditions:
Some on-call responsibility and occasional off hours work required.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Network Engineer, Operation
Overview
Network Operations Center (NOC) Senior Operations Engineer is a key position responsible for ensuring the stable operation of Mastercard's Network infrastructure globally. This role involves managing eyes on glass monitoring, network systems health check validations, troubleshooting issues, and optimizing performance to support the organization's mission-critical operations.
Responsibilities
- Network Monitoring: Eyes on glass monitoring of network performance and system alerts to ensure reliable operation.
- Incident Response: Lead the incident response team to quickly address and resolve network outages or disruptions. Investigate outages, incidents; own problem tickets; replicate issues in lab and provide solutions to mitigate recurrence.
- Troubleshooting: Diagnose and troubleshoot complex network issues, employing analytical skills and technical expertise. Acceptance testing of new tech including upskilling of ops.
- System Maintenance: Perform regular maintenance checks and updates to network systems, including hardware and software.
- Performance Optimization: Analyze network performance metrics and implement improvements to enhance efficiency and reliability.
- Documentation: Maintain detailed records of network configurations, incidents, and performance reports.
- Coordination: Collaborate with other IT teams and stakeholders to ensure integrated and cohesive network operations.
- Training: Provide guidance and training to junior engineers and team members on best practices and standard operating procedures.
- Compliance: Ensure that network operations comply with organizational policies, industry standards, and regulatory requirements.
Qualifications
- Education: Bachelor's degree in information technology, Computer Science, or related field.
- Experience: Minimum of 5 years of experience in network operations, with a focus on complex IT infrastructures.
- Certifications encouraged but not required: Relevant certifications such as Arista / Aruba / Cisco / Palo CompTIA Network+, or equivalent.
- Technical Skills: Proficiency in network protocols, routing, switching, firewall management, and network security principles.
- Problem-Solving: Strong analytical and troubleshooting skills with the ability to resolve complex network issues.
- Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly.
- Availability: Willingness to work in a shift-based environment, including nights, weekends, and holidays as required.
Preferred Qualifications
- Advanced Degrees: Master's degree in a related field.
- Additional Certifications: Advanced network certifications and specialized training in network technologies.
- Project Management: Experience in managing network-related projects and initiatives.
- Industry Knowledge: Familiarity with industry best practices and emerging trends in network operations.
Work Environment
The NOC Senior Operations Engineer will work in a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
Do you have the heart of a network engineer? Do you want to make a real impact? Roche needs you! We seek a dedicated and creative Network Reliability Engineer (Data Network Specialist) to support our internal consumers in defining the optimum solutions to fulfill their needs. You will be leading and supporting the deployment of network infrastructure for Roche affiliates globally, with focus on the APAC region.
Our network is vast. It connects over 100,000 users. It spans more than 15,000 devices. We use the latest in LAN, WAN, Wireless, and Data Center LAN technologies. Help us support and grow the Roche Corporate Network.
Are you ready to face technical challenges head-on? Do you want to drive innovation in a global network? At Roche, your skills are essential, as you will be at the backbone of our connectivity solutions.
**You will be:**
+ Acts as a Data Network Management Services liaison to our consumers (Roche affiliates)
+ Implement data network solutions based on our engineering standards
+ Supports and coordinates Roche affiliates network requests and changes
+ Coordinates engagement with Roche vendors and third party suppliers. Collaborates both, with internal parties as well as external providers on projects, escalations and resolutions of problems
+ Drive innovation through cutting-edge technologies and push forward our commitment to excellence and improvement
**Who you are:**
+ Bachelor's degree in Computer Science, Engineering or equivalen. 5+ years working experience as a network engineer on supporting and implementing complex data networks (LAN, WAN, and Wireless LAN)
+ Professional network certification (CCNP) or equivalent technical expertise. Experience on working with external vendors and service providers (telecom carriers)
+ Good understanding of global WAN, LAN and related routing/switching protocols. Working knowledge of security devices, such as firewalls, proxies and VPNs. Knowledge of ITIL as a model for operations support
+ Fluency in English, both written and spoken; additional language skills are an asset
+ **Additional Requirements:** Open to flexible working hours and occasional overtime. Ability to work and collaborate in virtual team. Comfortable to communicate with stakeholders, vendors and colleagues across different geographies
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

To manage and maintain the company’s IT infrastructure and office systems. This role involves configuring and troubleshooting network services (DNS, DHCP), managing user access and security, and providing daily IT support to employees. The candidate will also handle email systems (Office 365), website and hosting support, and ensure proper system monitoring and documentation.



Key Responsibilities

Network Administration & Security

• Manage and troubleshoot DNS, DHCP, and IP address configurations.

• Oversee user authentication, access control, and group policy management.

• Enforce IT security policies and monitor system alerts.

Office IT & User Support

• Set up and maintain workstations, laptops, and user profiles.

• Provide Level 1 & 2 support for hardware, software, and Windows-related issues.

• Troubleshoot LAN/Wi-Fi connectivity and switch port configurations.

Email & Communication Systems

• Configure and support Microsoft Outlook and Office 365 (POP/IMAP/Exchange).

• Resolve issues related to login errors, email delivery, shared mailboxes, and MFA.

Website & Hosting Management

• Handle basic troubleshooting for website, DNS, and SSL certificate issues.

• Manage domain names, renewals, and hosting services.

• Send reminders for domain and SSL renewals.

System Maintenance & Documentation

• Monitor system logs, perform backups, and schedule patch updates.

• Maintain up-to-date documentation of IT infrastructure and assets.

• Track inventory of hardware, software licenses, and network equipment.



Required Skills & Qualifications

• Proficiency in DNS, DHCP, Windows & Linux (desktop/server) systems.

• Strong knowledge of Microsoft Outlook and Office 365 troubleshooting.

• Basic PowerShell scripting and general network diagnostics (ping, tracert, ipconfig).

• Familiarity with domain, email, and web hosting environments.

• Strong written and verbal communication skills in English.

• Ability to explain technical issues to non-technical users.

• Detail-oriented, organized, and capable of producing clear documentation.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Operations Engineer (Network Operations Center)
Overview
Network Operations Center (NOC) Senior Operations Engineer is a key position responsible for ensuring the stable operation of Mastercard's Network infrastructure globally. This role involves managing eyes on glass monitoring, network systems health check validations, troubleshooting issues, and optimizing performance to support the organization's mission-critical operations.
The NOC Senior Operations Engineer will work in a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.
The Role
- Network Monitoring: Eyes on glass monitoring of network performance and system alerts to ensure reliable operation.
- Incident Response: Lead the incident response team to quickly address and resolve network outages or disruptions. Investigate outages, incidents; own problem tickets; replicate issues in lab and provide solutions to mitigate recurrence.
- Troubleshooting: Diagnose and troubleshoot complex network issues, employing analytical skills and technical expertise. Acceptance testing of new tech including upskilling of ops.
- System Maintenance: Perform regular maintenance checks and updates to network systems, including hardware and software.
- Performance Optimization: Analyze network performance metrics and implement improvements to enhance efficiency and reliability.
- Documentation: Maintain detailed records of network configurations, incidents, and performance reports.
- Coordination: Collaborate with other IT teams and stakeholders to ensure integrated and cohesive network operations.
- Training: Provide guidance and training to junior engineers and team members on best practices and standard operating procedures.
- Compliance: Ensure that network operations comply with organizational policies, industry standards, and regulatory requirements.
All about You:
- Education: Bachelor's degree in information technology, Computer Science, or related field.
- Experience: Some years of experience in network operations, with a focus on complex IT infrastructures.
- Certifications encouraged but not required: Relevant certifications such as Arista / Aruba / Cisco / Palo CompTIA Network+, or equivalent.
- Technical Skills: Proficiency in network protocols, routing, switching, firewall management, and network security principles.
- Problem-Solving: Highly analytical and good at troubleshooting with the ability to resolve complex network issues.
- Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly.
- Availability: Willingness to work in a shift-based environment, including nights, weekends, and holidays as required.
Good-to-Haves:
- Advanced Degrees: Master's degree in a related field.
- Additional Certifications: Advanced network certifications and specialized training in network technologies.
- Project Management: Experience in managing network-related projects and initiatives.
- Industry Knowledge: Familiarity with industry best practices and emerging trends in network operations.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.