388 Monitoring Analyst jobs in Malaysia

We are a MAS licensed startup that has been in business for the past 5 years. We have recently been recognized as the PayTech of the Year at 2024 Asia FinTech Awards. With a profitable MVP, we are now focused on scaling our business model globally. We are looking for a detail-oriented and analytical

Transaction Monitoring Analyst

to join our compliance team. In this role, you’ll play a key part in safeguarding the integrity of our FIAT and crypto transactions by identifying suspicious activities and ensuring adherence to AML/CFT regulations across multiple jurisdictions. If you have a strong compliance background, thrive in a fast-paced environment, and are passionate about risk mitigation in the financial and digital asset space, we would like to hear from you. What You’ll Do:

Conduct in-depth investigations of flagged alerts from the transaction monitoring system across both FIAT and crypto (on-chain and off-chain) deposits and withdrawals to mitigate risk exposure. Ensure all monitoring and reporting activities comply with applicable AML/CFT regulations, including MAS, BNM, SC guidelines, or other equivalent regulatory frameworks. Prepare Suspicious Transaction Reports (STRs) for submission to the MLRO in line with regulatory requirements. Identify patterns and trends in transaction activities to detect emerging risks and recommend appropriate mitigating measures. Support ad-hoc transaction monitoring projects and initiatives as required. What We’re Looking For:

Bachelor’s degree or higher in Business, Law, Accounting & Finance, Economics, or a related field. Minimum 2 years of experience in compliance roles within financial institutions, fintech, or payments industries. Strong knowledge of AML/CFT guidelines issued by BNM and SC. Familiarity with Singapore’s Payment Services Act (PSA) and regulations governing fintech and digital asset sectors is an advantage. Strong analytical and critical thinking skills, with the ability to assess complex information effectively. Excellent communication skills, with the ability to work collaboratively with cross-functional teams and stakeholders. High ethical standards, self-motivated, quick to learn, and able to work independently. Proficiency in both English and Mandarin as you will need to work closely with Chinese vendors. The role is based fully onsite, requiring your presence in the office.

Competitive compensation and benefits packages Opportunity to work with a dynamic and innovative digital payments Exposure to cross-functional collaboration and involvement Mentorship and guidance from experienced professionals

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about the company

Are you an experienced and detail-oriented professional with a strong background in investment compliance? A leading investment management firm is seeking an Investment Monitoring Analyst to join its team. In this role, you will be crucial in ensuring that all funds comply with regulatory and client-mandated agreements, as well as with group and regional policies related to investment guidelines.

about the job

Key Responsibilities:

• Investment Compliance: Assist business owners in preempting, advising, identifying, and monitoring investment compliance limits and restrictions. Conduct daily pre-trade and post-trade investment compliance monitoring, investigating and resolving violations within a 5-15 minute turnaround time for pre-trade issues

• Reporting: Provide timely analysis and reports, and escalate exceptions on investment limits and restrictions. You will also handle queries from audit, quality assurance, and inspection teams related to investment compliance.

• Ongoing Monitoring: Continuously monitor and review new and changing regulations and client mandates for investment compliance in regions including Singapore, Malaysia, Indonesia, Thailand, Taiwan, Hong Kong, China, Korea, and Japan.

• Collaboration & Advice: Work with Trustees and Custodians to ensure fund compliance by reviewing their reported breaches. Advise fund managers and internal clients on the interpretation of relevant investment guidelines and restrictions.

• System & Process Enhancement: Improve and enhance the effectiveness and efficiency of monitoring processes through optimization, technology, and automation. Perform reviews of off-system manual control rules. You will also be involved in the completeness review of rules coded in Aladdin.

Requirements:

• Experience & Qualifications: You should have a graduate or post-graduate degree in Business, Accountancy, or Finance. A minimum of 5 years of experience in investment compliance-related functions is required.

• Technical Skills: You must be proficient in the full BlackRock Aladdin suites of Compliance modules, including the workbench and violations dashboard. Strong knowledge of Aladdin BQL and Investment Compliance logics is essential.

• Market Knowledge: You should have deep knowledge of regulations such as MAS CCIS, CPFIG, and UCITS, and/or local regulations in Malaysia, Thailand, Taiwan, Vietnam, Indonesia, Hong Kong, China, Korea, and Japan.

• Personal Attributes: We are looking for a highly diligent, resourceful, and curious individual with excellent written and verbal English communication skills. Candidates with local language expertise in any of the countries listed above are preferred. You must be able to handle extreme stress and work under tight deadlines, as any errors could result in significant financial or reputational losses. Strong oversight, problem-solving skills, and a forward-looking mindset are also crucial

about the manager/team
This role reports to the Head of IMT.

If you are keen to explore, kindly apply to the job ads above or reach out to Dex at .

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about the company

Are you an experienced and detail-oriented professional with a strong background in investment compliance? A leading investment management firm is seeking an Investment Monitoring Analyst to join its team. In this role, you will be crucial in ensuring that all funds comply with regulatory and client-mandated agreements, as well as with group and regional policies related to investment guidelines. about the job Key Responsibilities: Investment Compliance: Assist business owners in preempting, advising, identifying, and monitoring investment compliance limits and restrictions. Conduct daily pre-trade and post-trade investment compliance monitoring, investigating and resolving violations within a 5-15 minute turnaround time for pre-trade issues

Reporting: Provide timely analysis and reports, and escalate exceptions on investment limits and restrictions. You will also handle queries from audit, quality assurance, and inspection teams related to investment compliance.

Ongoing Monitoring: Continuously monitor and review new and changing regulations and client mandates for investment compliance in regions including Singapore, Malaysia, Indonesia, Thailand, Taiwan, Hong Kong, China, Korea, and Japan.

Collaboration & Advice: Work with Trustees and Custodians to ensure fund compliance by reviewing their reported breaches. Advise fund managers and internal clients on the interpretation of relevant investment guidelines and restrictions.

System & Process Enhancement: Improve and enhance the effectiveness and efficiency of monitoring processes through optimization, technology, and automation. Perform reviews of off-system manual control rules. You will also be involved in the completeness review of rules coded in Aladdin.

Requirements: Experience & Qualifications: You should have a graduate or post-graduate degree in Business, Accountancy, or Finance. A minimum of 5 years of experience in investment compliance-related functions is required.

Technical Skills: You must be proficient in the full BlackRock Aladdin suites of Compliance modules, including the workbench and violations dashboard. Strong knowledge of Aladdin BQL and Investment Compliance logics is essential.

Market Knowledge: You should have deep knowledge of regulations such as MAS CCIS, CPFIG, and UCITS, and/or local regulations in Malaysia, Thailand, Taiwan, Vietnam, Indonesia, Hong Kong, China, Korea, and Japan.

Personal Attributes: We are looking for a highly diligent, resourceful, and curious individual with excellent written and verbal English communication skills. Candidates with local language expertise in any of the countries listed above are preferred. You must be able to handle extreme stress and work under tight deadlines, as any errors could result in significant financial or reputational losses. Strong oversight, problem-solving skills, and a forward-looking mindset are also crucial

about the manager/team This role reports to the Head of IMT. If you are keen to explore, kindly apply to the job ads above or reach out to Dex at .

#J-18808-Ljbffr

SOC – Events of Interest Monitoring Analyst

Join to apply for the SOC – Events of Interest Monitoring Analyst role at DXC Technology

SOC – Events of Interest Monitoring Analyst

1 day ago Be among the first 25 applicants

Join to apply for the SOC – Events of Interest Monitoring Analyst role at DXC Technology

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Job Description

DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Job Description

DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

SOC Analyst Level 1 – Events of Interest Monitoring Analyst

We are seeking an entry-level Security Operations Center (SOC) Analyst to join our team. This role focuses on analyzing correlated events ingested into the security monitoring platforms supported by DXC’s Managed Security Services Provider (MSSP). It is ideal for individuals who are passionate about cybersecurity, eager to learn, and ready to grow within the field.

Role

This is a highly rewarding position that allows you to understand the activities within an environment, assess potential business impacts, and provide context to prioritize detections. You will play a crucial role in helping the team:

Develop accurate and effective detections based on your analysis (in collaboration with Detection Engineers and Content Managers).

Generate hypotheses for proactive threat hunting (used by Threat Hunters to uncover unknown threats).

What We’re Looking For

The ideal candidate is curious, analytical, and possesses strong investigative instincts. You should have a keen interest in cybersecurity technologies and methodologies and a strong desire to continuously grow and develop in this space.

Core Responsibilities

• Monitor networks and systems for security events via SOC platforms
• Determine the nature, severity, and scope of detected incidents
• Escalate confirmed or critical events to appropriate stakeholders
• Use monitoring tools to extract security-related data and insights
• Prepare incident summaries and platform performance reports
• Work closely with SOC teams to share insights and improve processes
• Stay current with evolving cyber threats and detection strategies
• Recommend refinements to detection workflows and content rules
  
  

Key Tasks & Duties

• Assess business impact from correlated events and take appropriate response actions
• Ensure proper case management and provide concise, well-documented event annotations
• Identify and report repetitive low-value alerts to Content Managers and Detection Engineers for tuning or removal
• Escalate unusual or high-risk events to the Threat Hunting team and Detection Engineers for further investigation and detection rule development
• Leverage AI-enabled detections to support manual analysis and reduce noise; report improvement opportunities for playbook development
• Extract additional details from platforms for active incidents; escalate complex queries to Threat Hunters as needed
  
  

Qualifications – Skills & Capabilities

• Strong triaging and analytical skills
• Clear and concise writing skills (for documentation and reports)
• Foundational knowledge of threat-informed defense practices
• Entry-level certification preferred (e.g., CompTIA Security+, ISC2 SSCP)
• Growth mindset with a desire to progress within the cybersecurity field
  
  

Work Arrangement

This role follows a shift-based work schedule as part of a 24x7 Security Operations Center. Flexibility to work on rotational shifts, including weekends and public holidays, is required. The role may be performed on-site, or in a hybrid setup, depending on business needs.

This role offers an excellent foundation for a long-term cybersecurity career. If you are proactive, analytical, and eager to learn, we welcome your application.

Learn more about DXC's Security team - Security

Instagram: DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at DXC Technology by 2x

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SOC – Events of Interest Monitoring Analyst

Join to apply for the

SOC – Events of Interest Monitoring Analyst

role at

DXC Technology SOC – Events of Interest Monitoring Analyst

1 day ago Be among the first 25 applicants Join to apply for the

SOC – Events of Interest Monitoring Analyst

role at

DXC Technology Get AI-powered advice on this job and more exclusive features. Job Description

DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Job Description

DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

SOC Analyst Level 1 – Events of Interest Monitoring Analyst

We are seeking an entry-level Security Operations Center (SOC) Analyst to join our team. This role focuses on analyzing correlated events ingested into the security monitoring platforms supported by DXC’s Managed Security Services Provider (MSSP). It is ideal for individuals who are passionate about cybersecurity, eager to learn, and ready to grow within the field.

Role

This is a highly rewarding position that allows you to understand the activities within an environment, assess potential business impacts, and provide context to prioritize detections. You will play a crucial role in helping the team:

Develop accurate and effective detections based on your analysis (in collaboration with Detection Engineers and Content Managers).

Generate hypotheses for proactive threat hunting (used by Threat Hunters to uncover unknown threats).

What We’re Looking For

The ideal candidate is curious, analytical, and possesses strong investigative instincts. You should have a keen interest in cybersecurity technologies and methodologies and a strong desire to continuously grow and develop in this space.

Core Responsibilities

Monitor networks and systems for security events via SOC platforms Determine the nature, severity, and scope of detected incidents Escalate confirmed or critical events to appropriate stakeholders Use monitoring tools to extract security-related data and insights Prepare incident summaries and platform performance reports Work closely with SOC teams to share insights and improve processes Stay current with evolving cyber threats and detection strategies Recommend refinements to detection workflows and content rules

Key Tasks & Duties

Assess business impact from correlated events and take appropriate response actions Ensure proper case management and provide concise, well-documented event annotations Identify and report repetitive low-value alerts to Content Managers and Detection Engineers for tuning or removal Escalate unusual or high-risk events to the Threat Hunting team and Detection Engineers for further investigation and detection rule development Leverage AI-enabled detections to support manual analysis and reduce noise; report improvement opportunities for playbook development Extract additional details from platforms for active incidents; escalate complex queries to Threat Hunters as needed

Qualifications – Skills & Capabilities

Strong triaging and analytical skills Clear and concise writing skills (for documentation and reports) Foundational knowledge of threat-informed defense practices Entry-level certification preferred (e.g., CompTIA Security+, ISC2 SSCP) Growth mindset with a desire to progress within the cybersecurity field

Work Arrangement

This role follows a shift-based work schedule as part of a 24x7 Security Operations Center. Flexibility to work on rotational shifts, including weekends and public holidays, is required. The role may be performed on-site, or in a hybrid setup, depending on business needs.

This role offers an excellent foundation for a long-term cybersecurity career. If you are proactive, analytical, and eager to learn, we welcome your application.

Learn more about DXC's Security team - Security

Instagram: DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries IT Services and IT Consulting Referrals increase your chances of interviewing at DXC Technology by 2x Sign in to set job alerts for “Event Specialist” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 months ago Internship For Event Assistant Coordinator

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MYS CTSM KL - Call Monitoring Analyst (Wealth Management) CANTONESE LANGUAGE - Hybrid

Citi Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 days ago Be among the first 25 applicants

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

Job Description:

As an Investments and Insurance Sales Surveillance Officer, you are responsible for review and disposition of alert triggers, data analysis, report reviews, review of documents / Voice logs. In addition investigations could involve analyzing client behaviors based on client KYC, investment behavior, and account information on client as updated and available in the bank’s systems. You need to report and document review findings, track corrective actions and do follow-ups.

Job Purpose:

• Responsible for conducting surveillance monitoring reviews to support the Investments and Insurance business across APAC. Review work includes Data analysis, report reviews, review of documents / Voice logs. Job role is an integral part of the support function that ensures compliance approved sales process.
  
  

In this role, you’re expected to:

• Review and disposition of alert triggers based on investigation results; investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc.
• Listen to voice logs (Investment/Insurance Call Monitoring), particularly for Hong Kong market.
• Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level
• Prepare trend analysis and surveillance reports for management reporting
• Provide feedback and coaching on correct phone sales process to Sales Representatives
• Provide consultations to other internal departments on sales process and branch operational matters
• Report and document the Quality of Work report of Sales Representatives
• Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps
• Review and update of policies and unit procedures
• Implementation of processes and procedures on compliance matters
  
  

As a successful candidate, you’d ideally have the following skills and exposure:

• At least 1 to 2 years of banking experience in consumer banking products and processes
• Prior experience in a customer service, sales or compliance would be an advantage
• Good understanding of local sales advisory regulations
• Bachelor’s degree or equivalent work experience.
• Excellent judgment and assessment skills.
• Excellent communication skills
• Confident, concise, clear and impactful.
• Written and oral formats, including presentations to audiences ranging from senior managers, regulators, auditors to analysts as evidenced by the ability to concisely and meaningfully explain and support research conclusions, both in written and verbal formats.
• Excellent work ethic (respectful, honest, considerate, self-motivated, can reliably work independently, works well under pressure, readily adapts to changing work priorities, and is accountable).
• Excellent organization and prioritization skills.
• Able to multi task.
• Proficient in MS Office.
• Being multilingual is an advantage (Cantonese listening, read and write skill is mandatory).
  
  

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

---

Job Family Group:

Private Client Coverage

---

Job Family:

Client Services

---

Time Type:

Full time

---

Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Finance and Sales
• Industries Banking, Financial Services, and Investment Banking

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Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

Job Description:

As an Investments and Insurance Sales Surveillance Officer, you are responsible for review and disposition of alert triggers, data analysis, report reviews, review of documents / Voice logs. In addition investigations could involve analyzing client behaviors based on client KYC, investment behavior, and account information on client as updated and available in the bank’s systems. You need to report and document review findings, track corrective actions and do follow-ups.

Job Purpose:

• Responsible for conducting surveillance monitoring reviews to support the Investments and Insurance business across APAC. Review work includes Data analysis, report reviews, review of documents / Voice logs. Job role is an integral part of the support function that ensures compliance approved sales process.

In this role, you’re expected to:

• Review and disposition of alert triggers based on investigation results; investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc.
• Listen to voice logs (Investment/Insurance Call Monitoring), particularly for Hong Kong market.
• Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level
• Prepare trend analysis and surveillance reports for management reporting
• Provide feedback and coaching on correct phone sales process to Sales Representatives
• Provide consultations to other internal departments on sales process and branch operational matters
• Report and document the Quality of Work report of Sales Representatives
• Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps
• Review and update of policies and unit procedures
• Implementation of processes and procedures on compliance matters

As a successful candidate, you’d ideally have the following skills and exposure:

• At least 1 to 2 years of banking experience in consumer banking products and processes
• Prior experience in a customer service, sales or compliance would be an advantage
• Good understanding of local sales advisory regulations
• Bachelor’s degree or equivalent work experience.
• Excellent judgment and assessment skills.
• Excellent communication skills
• Confident, concise, clear and impactful.
• Written and oral formats, including presentations to audiences ranging from senior managers, regulators, auditors to analysts as evidenced by the ability to concisely and meaningfully explain and support research conclusions, both in written and verbal formats.
• Excellent work ethic (respectful, honest, considerate, self-motivated, can reliably work independently, works well under pressure, readily adapts to changing work priorities, and is accountable).
• Excellent organization and prioritization skills.
• Able to multi task.
• Proficient in MS Office.
• Being multilingual is an advantage (Cantonese listening, read and write skill is mandatory ).

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

---

Job Family Group:

Controls Governance & Oversight

---

Job Family:

Cross-disciplinary Controls

---

Time Type:

Full time

---

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.

#J-18808-Ljbffr

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

Job Description:

As an Investments and Insurance Sales Surveillance Officer, you are responsible for review and disposition of alert triggers, data analysis, report reviews, review of documents / Voice logs. In addition investigations could involve analyzing client behaviors based on client KYC, investment behavior, and account information on client as updated and available in the bank’s systems. You need to report and document review findings, track corrective actions and do follow-ups.

Job Purpose:

• Responsible for conducting surveillance monitoring reviews to support the Investments and Insurance business across APAC. Review work includes Data analysis, report reviews, review of documents / Voice logs. Job role is an integral part of the support function that ensures compliance approved sales process.

In this role, you’re expected to:

• Review and disposition of alert triggers based on investigation results; investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc.
• Listen to voice logs (Investment/Insurance Call Monitoring), particularly for Hong Kong market.
• Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level
• Prepare trend analysis and surveillance reports for management reporting
• Provide feedback and coaching on correct phone sales process to Sales Representatives
• Provide consultations to other internal departments on sales process and branch operational matters
• Report and document the Quality of Work report of Sales Representatives
• Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps
• Review and update of policies and unit procedures
• Implementation of processes and procedures on compliance matters

As a successful candidate, you’d ideally have the following skills and exposure:

• At least 1 to 2 years of banking experience in consumer banking products and processes
• Prior experience in a customer service, sales or compliance would be an advantage
• Good understanding of local sales advisory regulations
• Bachelor’s degree or equivalent work experience.
• Excellent judgment and assessment skills.
• Excellent communication skills
• Confident, concise, clear and impactful.
• Written and oral formats, including presentations to audiences ranging from senior managers, regulators, auditors to analysts as evidenced by the ability to concisely and meaningfully explain and support research conclusions, both in written and verbal formats.
• Excellent work ethic (respectful, honest, considerate, self-motivated, can reliably work independently, works well under pressure, readily adapts to changing work priorities, and is accountable).
• Excellent organization and prioritization skills.
• Able to multi task.
• Proficient in MS Office.
• Being multilingual is an advantage (Cantonese listening, read and write skill is mandatory ).

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Cross-disciplinary Controls

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Time Type:

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Most Relevant Skills

Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.

#J-18808-Ljbffr

**Citi Global Wealth (CGW)** brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
**Job Description:**
As an Investments and Insurance Sales Surveillance Officer, you are responsible for review and disposition of alert triggers, data analysis, report reviews, review of documents / Voice logs. In addition investigations could involve analyzing client behaviors based on client KYC, investment behavior, and account information on client as updated and available in the bank's systems. You need to report and document review findings, track corrective actions and do follow-ups.
**Job Purpose:**
+ Responsible for conducting surveillance monitoring reviews to support the Investments and Insurance business across APAC. Review work includes Data analysis, report reviews, review of documents / Voice logs. Job role is an integral part of the support function that ensures compliance approved sales process.
**In this role, you're expected to:**
+ Review and disposition of alert triggers based on investigation results; investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc.
+ Listen to voice logs (Investment/Insurance Call Monitoring), particularly for Hong Kong market.
+ Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level
+ Prepare trend analysis and surveillance reports for management reporting
+ Provide feedback and coaching on correct phone sales process to Sales Representatives
+ Provide consultations to other internal departments on sales process and branch operational matters
+ Report and document the Quality of Work report of Sales Representatives
+ Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps
+ Review and update of policies and unit procedures
+ Implementation of processes and procedures on compliance matters
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ At least 1 to 2 years of banking experience in consumer banking products and processes
+ Prior experience in a customer service, sales or compliance would be an advantage
+ Good understanding of local sales advisory regulations
+ Bachelor's degree or equivalent work experience.
+ Excellent judgment and assessment skills.
+ Excellent communication skills
+ Confident, concise, clear and impactful.
+ Written and oral formats, including presentations to audiences ranging from senior managers, regulators, auditors to analysts as evidenced by the ability to concisely and meaningfully explain and support research conclusions, both in written and verbal formats.
+ Excellent work ethic (respectful, honest, considerate, self-motivated, can reliably work independently, works well under pressure, readily adapts to changing work priorities, and is accountable).
+ Excellent organization and prioritization skills.
+ Able to multi task.
+ Proficient in MS Office.
+ Being multilingual is an advantage ( **Cantonese listening, read and write skill is mandatory** ).
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
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**Job Family Group:**
Private Client Coverage
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**Job Family:**
Client Services
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.