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Microsoft SCIM Malaysia Senior Engineer page is loadedMicrosoft SCIM Malaysia Senior Engineer Apply locations MYS Kuala Lumpur Nu Tower 2 time type Full time posted on Posted 30+ Days Ago job requisition id R

Job Title:

Job Description

• Provides the most technical advanced support by handling complex customer cases, while under minimal supervision
• Respond to escalated and unresolved calls, and questions from less experienced Technical Support Advisors
• Identify, investigate, research and provide resolution on user questions and problems; including hardware, software, networking, or other designated client products
• Extensive knowledge of the organization, products, and/or services is required
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Provide a high level of technical support via telephone and/or other electronic mediums for a major product category up to 5% of assigned shift, provide guidance to Support Professional in problem solving and using resources up to 5% assigned to shift
• Coach and train support professionals in technical skills, customer service, and applicable processes, assist with support professional technical development by evaluating the performance and providing appropriate feedback, act as an escalation point in the absence of a team leader
• Provide reporting analysis as necessary

• Associate’s Degree in related technical discipline with three to five years of related technical experience preferred
• Achieve and maintain recognized and applicable technical certification(s)
• Senior level technical knowledge (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)
• Advanced knowledge of client technical systems
• Courteous with strong customer service orientation
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem solving skills
• Dependable with proficient attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Ability to work as a team member, as well as independently with minimal supervision
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment). Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-related problems and suggest possible solutions. Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs. Call handling tasks may be required as business needs dictate.

RECRUITER ENTER THE APPLICABLE LANGUAGE:

PHILIPPINES

• Minimum of two years of college education in related technical discipline with at least 12 to 18 months of call center experience or equivalent

• Ability to learn client technical systems

• Ability to think clearly and can explain complex issues effectively, both written and verbally

• Can train others

UNITED STATES

• Adaptability to continuous learning/education and strong problem solving skills

INDIA

• SME in the product with effective coaching and mentoring skills. Is able to add value to the program by identifying improvement area

• Able to add value to the program by identifying improvement areas

• Ability to effectively communicate, both written and verbally

• Listen attentively to customer needs and concerns; demonstrate empathy

• Clarify customer requirements; probe for and confirm understanding of requirements or problem

• Confirm customer understanding of the solution and provide additional customer education as needed

• Ability to learn including strong problem solving skills

• Demonstrate strong probing and problem solving skills

• Should be able to handle complex queries

• Should be able to resolve customer queries independently

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title:

Microsoft SCIM Malaysia Senior Engineer

Job Description
The Sr Advisor I, Technical Support provides the most advanced technical support to client customers. This position responds to escalated and unresolved calls from other technical support advisors.

Essential Functions/Core Responsibilities

• Provides the most technical advanced support by handling complex customer cases, while under minimal supervision
• Respond to escalated and unresolved calls, and questions from less experienced Technical Support Advisors
• Identify, investigate, research and provide resolution on user questions and problems; including hardware, software, networking, or other designated client products
• Extensive knowledge of the organization, products, and/or services is required
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Provide a high level of technical support via telephone and/or other electronic mediums for a major product category up to 5% of assigned shift, provide guidance to Support Professional in problem solving and using resources up to 5% assigned to shift
• Coach and train support professionals in technical skills, customer service, and applicable processes, assist with support professional technical development by evaluating the performance and providing appropriate feedback, act as an escalation point in the absence of a team leader
• Provide reporting analysis as necessary

Candidate Profile

• Associate's Degree in related technical discipline with three to five years of related technical experience preferred
• Achieve and maintain recognized and applicable technical certification(s)
• Senior level technical knowledge (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)
• Advanced knowledge of client technical systems
• Courteous with strong customer service orientation
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem solving skills
• Dependable with proficient attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Ability to work as a team member, as well as independently with minimal supervision
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Career Framework Role

Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment). Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-related problems and suggest possible solutions. Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs. Call handling tasks may be required as business needs dictate.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

PHILIPPINES

• Minimum of two years of college education in related technical discipline with at least 12 to 18 months of call center experience or equivalent
• Ability to learn client technical systems
• Ability to think clearly and can explain complex issues effectively, both written and verbally
• Can train others

UNITED STATES

• Adaptability to continuous learning/education and strong problem solving skills

INDIA

• SME in the product with effective coaching and mentoring skills. Is able to add value to the program by identifying improvement area
• Able to add value to the program by identifying improvement areas
• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

MYS Kuala Lumpur Nu Tower 2

Language Requirements:

Mandarin

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R

What you will do

• Design, develop, and maintain software in C++ or configuration language for 3D applications
• Develop and maintain automated tests to ensure software quality
• Apply Object-Oriented Programming (OOP) principles and SOLID practices throughout the solution development process
• Collaborate closely with team members in Agile/Scrum processes, participating actively in technical discussions, estimations, reviews, and retrospectives
• Provide transparency on task progressions and take responsibility for planning and organizing your own work
• Work closely with stakeholders to understand requirements and deliver solutions
• Handle customer issues by providing troubleshooting support and bug fixes
• Adhere to organizational quality processes for ISO/FDA/MDR compliance

Your profile

• Bachelor's degree in computer science or engineering (software, biomedical, mechanical, electrical, electronics, or related fields)
• 2 – 3 years of experience as a software engineer
• Strong programming skills in C++ (bonus points for proficiency in Python/C#)
• Knowledge of Object-Oriented Programming (OOP) and SOLID principles
• Proven analytical thinking, problem-solving skills, and attention to detail
• Good spoken and written communication skills in English
• Familiarity with version control systems such as Azure DevOps/Git
• A team player with strong interpersonal skills and the ability to work independently

Plus points

• Experience and knowledge in 3D mathematics and space manipulation
• Familiarity with CAD software and file formats like STL
• Experience using Azure DevOps and working with CI/CD pipelines
• Prior experience in an ISO-/FDA-/AMMi-regulated environment
• Knowledge of generative AI (GenAI) technologies and their application in software solutions
• Passion for innovative technologies, including 3D printing

Location and type of contract

• Petaling Jaya, Malaysia
• Full-time
• Hybrid
• Associate level
• CV in English

Requirements:

• Candidate must possess at least a Bachelor's Degree, or Post Graduate Diploma in Engineering (Robotic/Information Technology/Computer Science/ AI or equivalent.
• Familiar with Windows operating system.
• Average to good in C and C++ Object Oriented Programming.
• Knowledge of conceptual design and documentation.
• Good to strong in mathematics.
• Applicants must be willing to travel (but not frequent travel).
• Fresh and experienced graduates are all encouraged to apply.
• Applicants should be Malaysian citizens or hold relevant residence status.

Personal Skills:

• Self-starter.
• Works well independently and in a team.
• Ability to work under pressure.
• Possess analytical mind.

About Quectel:

Quectel is one of the leading global suppliers of cellular IOT modules and antennas. We exist to connect devices and people to networks and services, powering digital innovation and helping to build a smarter world. Our products and services help make life more convenient, efficient, comfortable, prosperous and secure. At Quectel, we have a diversified corporate culture and aiming to provide an impressive work-oriented environment where you can strive to learn and take part in to changing the IOT world.

֞A career at Quectel means joining a unique global team, driving innovation, improving people's lives, and helping to build a smarter world˝

Job Description:

• Provide quick responses to customer Software technical questions and requirements, being prepared to travel for on-site support across APAC region.
• Responsible for Andriod / Linux BSP/Framework design and implementation, which components include USB, CAN, Ethernet, PCIE, Bus, etc.
• Support development of feasible Ikotek solutions to customers based on their application software requirements.
• Support API and software client development for Ikotek's Android / Embedded product line, including Handheld Devices, AIOT-Smart, CPE, Routers, Trackers and other IoT devices equipped with wireless, BLE, 5G, LTE, UMTS/HSPA (+), GSM/GPRS and GNSS modules.
• Responsible for Android/Linux system stabilization, performance and consumption optimization work.
• Code debugging and software troubleshooting activities as direct support for software testing team.
• Be responsible for the management, maintenance, and compilation of localized source code.
• Support customers to solve BSP/Framework issues based on customer projects.

Requirements:

• Bachelor's Degree or above in Computer Science, Electronic Engineering, Communications, or other related fields.
• 3+ years of experience in developing applications and firmware in C/C++ on Android/  Linux / RTOS systems.
• Experience with working on Linux kernel middleware and device driver development.
• ARM-32 and ARM-64bit architecture-based SOC device experience (Qualcomm-based chipset experience is preferred) is an advantage.
• Experience in working with various peripheral technologies, including low-speed peripheral and high-speed peripheral busses i.e., USB, I2C, SPI, UART, I2S, UIM interface, MIPI interface and PCIe bus.
• Experience on pin-control software, GPIO and ADC is required.
• Experience with socket APIs, inter-process communications, and multi- threaded programming.
• Experience with modem software stack and TR-069 is an advantage.
• General knowledge about 3GPP specifications is an advantage.
• Familiar with cellular M2M modules, or experience in working with R&D of mobile phones or wireless modules is an advantage.
• Should be able to work independently, be self-motivated, has a good team spirit, a strong sense of responsibility, a creative problem solver and be easy to get along with others.
• Ability to adapt to diverse cultural and work environments, with a willingness to travel if necessary.
• Based in Penang.
• Excellent written and verbal English.
• Fresh graduates are welcomed to apply.

Join New Era Technology, where
People First
is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Hiring: Software Development Engineer – Malaysia (Client Location) | New Era Technology

Client Location:
KL, Malaysia

Company:
New Era Technology –

Work Type: Full-Time
Employment: Contract – 6months

About the Role:
New Era Technology is looking for experienced
Software Development Engineer
to be deployed at our prestigious client in
Malaysia
at their
KL
office.

Key Responsibilities:

• As a Software Development Engineer, you will be responsible for analysing, designing, coding, and testing multiple components of application code across one or more clients.
• Your day-to-day activities will include performing maintenance, enhancements, and development work.
• You are expected to perform independently and become a subject matter expert.
• Active participation and contribution in team discussions are required, along with providing solutions to work-related problems.
• Advanced proficiency in Java is required.
• Advanced proficiency in C# Software Development is recommended, while intermediate proficiency in and AWS Lambda is suggested.
• Collaborate with cross-functional teams to gather requirements and deliver high-quality software solutions.
• Implement best practices in coding and testing to ensure robust and maintainable code.
• Participate in code reviews to provide and receive constructive feedback.
• Stay updated with the latest industry trends and technologies to enhance your skill set.
• Mentor junior team members and share knowledge to foster a collaborative learning environment.

Qualification & Experience:

• Education & Experience
• Bachelor's degree in engineering (Computer/ Telecommunication), Computer Science/ Information Technology, or equivalent.

Preferred Candidate:

• Nationality:
  Malaysians and Expats in Malaysia are preferred.
• Availability:
  Candidates who can join max in 30-60 days.

How to Apply:
Send your updated resume to

with the subject line:

"Software Development Engineer – Malaysia"

About Us:
New Era Technology ) is a global IT services provider with a footprint in 80+ countries, delivering cutting-edge digital transformation, consulting, and staffing services across industries

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