What Jobs are available for Microsoft IT in Malaysia?
Showing 35 Microsoft IT jobs in Malaysia
Microsoft O365 & SCIM Team leader
Concentrix
Posted 13 days ago
Job Viewed
Job Description
Job Title: Microsoft O365 & SCIM Team leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Associate's degree in related field with two to four years of relevant experience preferred + Highly motivated individual with skills to develop and coach team members to achieve performance expectations + Work well under pressure and follow through on items to completion + Strong communication skills, both written and verbal + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable + Ability to mentor, coach and provide direction to a team of employees + Willingness to work a flexible schedule **Career Level Description** Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. **<>** + Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made + Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies + Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates + Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies + Support and manage the program together with other Team Leaders and Managers + Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements + Manage team members on their performance on a regular basis, and write and deliver performance appraisal. + The Team Leader's role is a managerial level position, a position reposed with trust and confidence. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: MYS Kuala Lumpur Nu Tower 2 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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0
Microsoft SCIM Malaysia Senior Engineer
Concentrix
Posted 13 days ago
Job Viewed
Job Description
Job Title:
Microsoft SCIM Malaysia Senior Engineer
Job Description
The Sr Advisor I, Technical Support provides the most advanced technical support to client customers. This position responds to escalated and unresolved calls from other technical support advisors.
**Essential Functions/Core Responsibilities**
+ Provides the most technical advanced support by handling complex customer cases, while under minimal supervision
+ Respond to escalated and unresolved calls, and questions from less experienced Technical Support Advisors
+ Identify, investigate, research and provide resolution on user questions and problems; including hardware, software, networking, or other designated client products
+ Extensive knowledge of the organization, products, and/or services is required
+ Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
+ Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
+ Clarify customer requirements; probe for understanding
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and business performance
+ Provide a high level of technical support via telephone and/or other electronic mediums for a major product category up to 5% of assigned shift, provide guidance to Support Professional in problem solving and using resources up to 5% assigned to shift
+ Coach and train support professionals in technical skills, customer service, and applicable processes, assist with support professional technical development by evaluating the performance and providing appropriate feedback, act as an escalation point in the absence of a team leader
+ Provide reporting analysis as necessary
**Candidate Profile**
+ Associate's Degree in related technical discipline with three to five years of related technical experience preferred
+ Achieve and maintain recognized and applicable technical certification(s)
+ Senior level technical knowledge (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)
+ Advanced knowledge of client technical systems
+ Courteous with strong customer service orientation
+ Ability to effectively communicate, both written and verbally
+ Ability to learn including strong problem solving skills
+ Dependable with proficient attention to detail
+ Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
+ Ability to work as a team member, as well as independently with minimal supervision
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Able to rotate shifts, as needed
+ Based on location and/or program, additional experience/skills may be required
**Career Framework Role**
Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment). Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-related problems and suggest possible solutions. Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs. Call handling tasks may be required as business needs dictate.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
PHILIPPINES
- Minimum of two years of college education in related technical discipline with at least 12 to 18 months of call center experience or equivalent
- Ability to learn client technical systems
- Ability to think clearly and can explain complex issues effectively, both written and verbally
- Can train others
UNITED STATES
- Adaptability to continuous learning/education and strong problem solving skills
INDIA
- SME in the product with effective coaching and mentoring skills. Is able to add value to the program by identifying improvement area
- Able to add value to the program by identifying improvement areas
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Mandarin
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Microsoft SCIM Malaysia Senior Engineer
Job Description
The Sr Advisor I, Technical Support provides the most advanced technical support to client customers. This position responds to escalated and unresolved calls from other technical support advisors.
**Essential Functions/Core Responsibilities**
+ Provides the most technical advanced support by handling complex customer cases, while under minimal supervision
+ Respond to escalated and unresolved calls, and questions from less experienced Technical Support Advisors
+ Identify, investigate, research and provide resolution on user questions and problems; including hardware, software, networking, or other designated client products
+ Extensive knowledge of the organization, products, and/or services is required
+ Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
+ Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
+ Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
+ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
+ Clarify customer requirements; probe for understanding
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and business performance
+ Provide a high level of technical support via telephone and/or other electronic mediums for a major product category up to 5% of assigned shift, provide guidance to Support Professional in problem solving and using resources up to 5% assigned to shift
+ Coach and train support professionals in technical skills, customer service, and applicable processes, assist with support professional technical development by evaluating the performance and providing appropriate feedback, act as an escalation point in the absence of a team leader
+ Provide reporting analysis as necessary
**Candidate Profile**
+ Associate's Degree in related technical discipline with three to five years of related technical experience preferred
+ Achieve and maintain recognized and applicable technical certification(s)
+ Senior level technical knowledge (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)
+ Advanced knowledge of client technical systems
+ Courteous with strong customer service orientation
+ Ability to effectively communicate, both written and verbally
+ Ability to learn including strong problem solving skills
+ Dependable with proficient attention to detail
+ Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
+ Ability to work as a team member, as well as independently with minimal supervision
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Able to rotate shifts, as needed
+ Based on location and/or program, additional experience/skills may be required
**Career Framework Role**
Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment). Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-related problems and suggest possible solutions. Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs. Call handling tasks may be required as business needs dictate.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
PHILIPPINES
- Minimum of two years of college education in related technical discipline with at least 12 to 18 months of call center experience or equivalent
- Ability to learn client technical systems
- Ability to think clearly and can explain complex issues effectively, both written and verbally
- Can train others
UNITED STATES
- Adaptability to continuous learning/education and strong problem solving skills
INDIA
- SME in the product with effective coaching and mentoring skills. Is able to add value to the program by identifying improvement area
- Able to add value to the program by identifying improvement areas
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Mandarin
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Enterprise Technology Architect, Microsoft Solutions
Kuala Lumpur, Kuala Lumpur
Avanade Inc.
Posted 22 days ago
Job Viewed
Job Description
Technical Advisory, Enterprise Architecture, Manager/Group Manager
Pair your adaptable, collaborative, curious mindset with your tech skills to help client digitally transform their ways of working. Better experience for air travellers? Data to help a non-profit better serve kids with needs? An Advisory role at Avanade offers you a purposeful career. Know your clients' needs inside out, work with them beginning to end, enjoy achievements together - and repeat.
Come join us
The Enterprise Architecture Technical Advisory team brings relevant offerings to our business and technology solutions for our clients. Avanade Enterprise Architecture Technical Advisory is helping clients build solutions for the entire organization to effectively leverage the Microsoft Cloud Ecosystem, while preserving investments and integrate strategically the client's products portfolio. The goal of this team is to strategize and execute the optimal way for innovation and realize business outcomes, with a strong Industry focus. Our team focuses on the roots of architectural issues within an enterprise to define the best architectural approach to ensure our clients are prepared to address current initiatives whilst considering future growth and prospective strategic business objectives.
Together we do what matters.
What you'll do
* Define Avanade's clients' Enterprise Architecture value proposition, vision, strategy and operating model.
* Develop blueprints and roadmaps to enable them to deliver business outcomes in in line with the strategy and vision.
* Deliver specific business cases and architectural studies to advance their journey.
* Be the overall client liaison as part of the project teams on large-scale, complex and important projects.
Skills and experiences
* Overall understanding and knowledge of business outcome driven Enterprise Architecture, based on use of common techniques and architecture frameworks.
* Specific deep understanding and knowledge of Applications and Technology architecture domains, with the focus on the Microsoft technologies
* Presentation and communication of the various aspects of an Enterprise Architecture and their benefits, communicating complex concepts in straightforward, non-technical language.
Other desired skills include:
* Certifications: Azure Solutions Architect Expert (AZ-305) and / or Cybersecurity Architect Expert (SC-100)
* Demonstrable leadership experience.
* Experience in maintaining relationships with senior stakeholders up to and including the C-Suite.
* In-depth experience of at least one of the following industry sectors: Communications Media and Technology; Financial Services; Health and Public Services; Resources; Products (Retail and Manufacturing).
About you
Characteristics that can spell success for this role:
* Consultative, collaborative, relationship builder
* Resilient, adaptable, flexible
* Intellectually curious and passionate about tech
* Storyteller and engaging content creator
Enjoy your career
Some of the best things about working at Avanade
* Top-shelf clients - Our clients accelerate value by being bold, imaginative-and fast. Look at who we work with - you've probably heard of them and just might want to work with them, too
* Next-level work - Utilize emerging tech and become adept at solving business critical issues, acquire industry expertise, and a deep understanding of the technologies and capabilities within the Microsoft ecosystem
* Flexible work schedule -We provide employees with a flexible work schedule that includes flexible start and end times as well as the ability to work remotely
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact and live. It's all here, so take a closer look! Together we do what matters.
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
* Create a future for our people that focuses on:
* Expanding your thinking
* Experimenting courageously
* Learning and pivoting
Inspire greatness in our people by:
* Empowering every voice
* Encouraging boldness
* Celebrating progress
* Accelerate the impact of our people by:
* Amazing the client
* Prioritizing what matters
* Acting as one
To learn more about the types of projects our Advisory team works on check out this case studies:
* · (3) Avanade Advisory | Avanade
* · (4) Bain & Company KM Platform Case Study | Avanade US
* · (5) Junior Achievement - Digital Strategy Client Story | Avanade US
* · (6) RWE AG Client Story | Avanade US
* · (7) Rathbones WX Case Study | Avanade US
Interested in knowing what's going on inside Avanade? Check out our blogs:
* · (8) Avanade Insights Blog | Avanade
*
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Pair your adaptable, collaborative, curious mindset with your tech skills to help client digitally transform their ways of working. Better experience for air travellers? Data to help a non-profit better serve kids with needs? An Advisory role at Avanade offers you a purposeful career. Know your clients' needs inside out, work with them beginning to end, enjoy achievements together - and repeat.
Come join us
The Enterprise Architecture Technical Advisory team brings relevant offerings to our business and technology solutions for our clients. Avanade Enterprise Architecture Technical Advisory is helping clients build solutions for the entire organization to effectively leverage the Microsoft Cloud Ecosystem, while preserving investments and integrate strategically the client's products portfolio. The goal of this team is to strategize and execute the optimal way for innovation and realize business outcomes, with a strong Industry focus. Our team focuses on the roots of architectural issues within an enterprise to define the best architectural approach to ensure our clients are prepared to address current initiatives whilst considering future growth and prospective strategic business objectives.
Together we do what matters.
What you'll do
* Define Avanade's clients' Enterprise Architecture value proposition, vision, strategy and operating model.
* Develop blueprints and roadmaps to enable them to deliver business outcomes in in line with the strategy and vision.
* Deliver specific business cases and architectural studies to advance their journey.
* Be the overall client liaison as part of the project teams on large-scale, complex and important projects.
Skills and experiences
* Overall understanding and knowledge of business outcome driven Enterprise Architecture, based on use of common techniques and architecture frameworks.
* Specific deep understanding and knowledge of Applications and Technology architecture domains, with the focus on the Microsoft technologies
* Presentation and communication of the various aspects of an Enterprise Architecture and their benefits, communicating complex concepts in straightforward, non-technical language.
Other desired skills include:
* Certifications: Azure Solutions Architect Expert (AZ-305) and / or Cybersecurity Architect Expert (SC-100)
* Demonstrable leadership experience.
* Experience in maintaining relationships with senior stakeholders up to and including the C-Suite.
* In-depth experience of at least one of the following industry sectors: Communications Media and Technology; Financial Services; Health and Public Services; Resources; Products (Retail and Manufacturing).
About you
Characteristics that can spell success for this role:
* Consultative, collaborative, relationship builder
* Resilient, adaptable, flexible
* Intellectually curious and passionate about tech
* Storyteller and engaging content creator
Enjoy your career
Some of the best things about working at Avanade
* Top-shelf clients - Our clients accelerate value by being bold, imaginative-and fast. Look at who we work with - you've probably heard of them and just might want to work with them, too
* Next-level work - Utilize emerging tech and become adept at solving business critical issues, acquire industry expertise, and a deep understanding of the technologies and capabilities within the Microsoft ecosystem
* Flexible work schedule -We provide employees with a flexible work schedule that includes flexible start and end times as well as the ability to work remotely
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact and live. It's all here, so take a closer look! Together we do what matters.
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
* Create a future for our people that focuses on:
* Expanding your thinking
* Experimenting courageously
* Learning and pivoting
Inspire greatness in our people by:
* Empowering every voice
* Encouraging boldness
* Celebrating progress
* Accelerate the impact of our people by:
* Amazing the client
* Prioritizing what matters
* Acting as one
To learn more about the types of projects our Advisory team works on check out this case studies:
* · (3) Avanade Advisory | Avanade
* · (4) Bain & Company KM Platform Case Study | Avanade US
* · (5) Junior Achievement - Digital Strategy Client Story | Avanade US
* · (6) RWE AG Client Story | Avanade US
* · (7) Rathbones WX Case Study | Avanade US
Interested in knowing what's going on inside Avanade? Check out our blogs:
* · (8) Avanade Insights Blog | Avanade
*
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Business Development Manager, Microsoft Solutions (Financials Services)
Kuala Lumpur, Kuala Lumpur
Avanade Inc.
Posted 5 days ago
Job Viewed
Job Description
Avanade is looking for Business Development Manager who are deal hunters, deal makers, originators and self-starters who can develop and win new business in a complex consulting environment with sophisticated technology solutions.
Avanade is looking for Business Development Executives who have superb interpersonal skills and who can establish strong relationships within new & existing clients within the Microsoft ecosystem.
Come join us
There is one in every group - the person who dreams big and has the motivation to bring their ideas to life, even as others might roll their eyes and prefer to play it safe. Are you that person?
Are you the one who isn't afraid to break the mold and who gets passionate about the power of digital to transform organizations and ways of working? Because we are building teams of people like that to help our clients unlock the power they need now and own what is next.
Together we do what matters.
What you'll do
· Be focused on one or more areas of expertise within Avanade's industry sectors.
· You will be responsible for identifying high potential transformation deals, leading, and running many of the entire sales cycles.
· You will drive new and incremental revenue by prospecting, acquiring, and developing new and fast-growing business with direct clients in your area of expertise.
· You will also work closely with partners driving new business.
· You will build a pipeline for growth and closing business, including statements of work and contracts.
· You will interact with Avanade's, new and current clients, gain referrals from them, and form strong trust relationships that open doors and close deals.
· You will maintain an extensive knowledge of current market conditions, contending offerings and current penetration of services and solutions.
Skills and experiences
* Total 9 - 15 years' experience, preferrable with familiarity to Consulting Industry.
* Experience in cloud-based consulting solutions, preferrable in Microsoft. Welcome to candidates who may have multi-platforms i.e AWS, Google.
* Experience selling to Financial Services industry in Malaysia.
* Experience anticipating, identifying, and applying fast, effective solutions to remove roadblocks circumstances.
* Success as a Business development Hunter with sophisticated closure capabilities
* Ability to act as a trusted advisor in addressing our client's business needs.
* Driving sales in a solutions-selling environment at the C-suite level.
About you
Characteristics that can spell success for this role
· You are a team leader, deal hunter, deal idea maker, deal originator.
· You identify with being a self-aware, self-starter who develops and wins new business in a complex consulting environment with sophisticated technology solutions.
· You love to work collaboratively with energy, drive and dedication to overcome obstacles to achieve your goals.
· You take ownership and encourage others to make a positive impact.
· You have superb interpersonal skills and can establish strong relationships.
· You anticipate and neutralize obstacles and objections.
· You are a skillful influencer of internal and external resources.
Enjoy your career
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Some of the best things about working at Avanade
· Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
· Real-time access to technical and skilled resources globally
· Dedicated career advisor to encourage your growth
· Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
· Why Avanade for Sellers link (TBD)
Interested in knowing what's going on inside Avanade? Check out our blogs:
· (3) Avanade Insights - exchange ideas that drive tomorrow's innovation
· (4) Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Avanade is looking for Business Development Executives who have superb interpersonal skills and who can establish strong relationships within new & existing clients within the Microsoft ecosystem.
Come join us
There is one in every group - the person who dreams big and has the motivation to bring their ideas to life, even as others might roll their eyes and prefer to play it safe. Are you that person?
Are you the one who isn't afraid to break the mold and who gets passionate about the power of digital to transform organizations and ways of working? Because we are building teams of people like that to help our clients unlock the power they need now and own what is next.
Together we do what matters.
What you'll do
· Be focused on one or more areas of expertise within Avanade's industry sectors.
· You will be responsible for identifying high potential transformation deals, leading, and running many of the entire sales cycles.
· You will drive new and incremental revenue by prospecting, acquiring, and developing new and fast-growing business with direct clients in your area of expertise.
· You will also work closely with partners driving new business.
· You will build a pipeline for growth and closing business, including statements of work and contracts.
· You will interact with Avanade's, new and current clients, gain referrals from them, and form strong trust relationships that open doors and close deals.
· You will maintain an extensive knowledge of current market conditions, contending offerings and current penetration of services and solutions.
Skills and experiences
* Total 9 - 15 years' experience, preferrable with familiarity to Consulting Industry.
* Experience in cloud-based consulting solutions, preferrable in Microsoft. Welcome to candidates who may have multi-platforms i.e AWS, Google.
* Experience selling to Financial Services industry in Malaysia.
* Experience anticipating, identifying, and applying fast, effective solutions to remove roadblocks circumstances.
* Success as a Business development Hunter with sophisticated closure capabilities
* Ability to act as a trusted advisor in addressing our client's business needs.
* Driving sales in a solutions-selling environment at the C-suite level.
About you
Characteristics that can spell success for this role
· You are a team leader, deal hunter, deal idea maker, deal originator.
· You identify with being a self-aware, self-starter who develops and wins new business in a complex consulting environment with sophisticated technology solutions.
· You love to work collaboratively with energy, drive and dedication to overcome obstacles to achieve your goals.
· You take ownership and encourage others to make a positive impact.
· You have superb interpersonal skills and can establish strong relationships.
· You anticipate and neutralize obstacles and objections.
· You are a skillful influencer of internal and external resources.
Enjoy your career
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Some of the best things about working at Avanade
· Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
· Real-time access to technical and skilled resources globally
· Dedicated career advisor to encourage your growth
· Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
· Why Avanade for Sellers link (TBD)
Interested in knowing what's going on inside Avanade? Check out our blogs:
· (3) Avanade Insights - exchange ideas that drive tomorrow's innovation
· (4) Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Solution Architect, Microsoft Dynamics 365 CRM (APAC)
Kuala Lumpur, Kuala Lumpur
Avanade Inc.
Posted 1 day ago
Job Viewed
Job Description
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us
This role aims to the growth of Malaysia Hub, to support APAC.
As a CRM Solution Development Manager, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.
What you'll do
* Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
* Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
* Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
* Design and enable conceptual architecture and technical solutions
* Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
* Use key performance indicators (KPIs) to measure and test the quality of projects
* Improve your clients' business by identifying potential challenges and supporting continuous improvement through their CRM system
* Contribute to presales activities, including solutioning, effort estimation, and proposal development, ensuring alignment with client business needs
* Manage capability planning for the team, identifying skill gaps and aligning training or hiring needs to meet future demand
* Develop reusable solutions, frameworks, and assets to accelerate delivery, enhance quality, and enable knowledge sharing across teams
* Collaborate with cross-functional teams to drive innovation and bring best practices into solution design
Skills and experiences
* Min 12 years of total working experiences
* Has worked with regional support, preferrable for Japan, Australia
* Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
* At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
* Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
* Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology
* Developing & deploying business applications using Microsoft's Dynamics Power Platform
* Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, & Flow
* Intermediate to advanced knowledge of relational database concepts
About you
Characteristics that can spell success for this role:
* Consultative, collaborative, relationship builder
* Resilient, adaptable, flexible
* Intellectually curious and passionate about tech
* Convincing storyteller and engaging content creator
Enjoy your career
Some of the best things about working at Avanade
* Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources
* Collaborate with some of the brightest "Microsoft minds"
* Build your expertise, solve problems, learn, and develop
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our I(2) nclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
To learn more about the types of projects our team works on, check out these case studies:
* (3) What matters to Rathbones is people-first workplace experiences and sustainability
* (4) VentilatorChallengeUK manufactures 20 years' worth of ventilators in 12 weeks to help save lives
Interested in knowing what's going on inside Avanade? Check out our blogs:
* (5) Avanade Insights - exchange ideas that drive tomorrow's innovation
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Come join us
This role aims to the growth of Malaysia Hub, to support APAC.
As a CRM Solution Development Manager, you'll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade's projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your development team. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivaled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.
What you'll do
* Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
* Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
* Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
* Design and enable conceptual architecture and technical solutions
* Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
* Use key performance indicators (KPIs) to measure and test the quality of projects
* Improve your clients' business by identifying potential challenges and supporting continuous improvement through their CRM system
* Contribute to presales activities, including solutioning, effort estimation, and proposal development, ensuring alignment with client business needs
* Manage capability planning for the team, identifying skill gaps and aligning training or hiring needs to meet future demand
* Develop reusable solutions, frameworks, and assets to accelerate delivery, enhance quality, and enable knowledge sharing across teams
* Collaborate with cross-functional teams to drive innovation and bring best practices into solution design
Skills and experiences
* Min 12 years of total working experiences
* Has worked with regional support, preferrable for Japan, Australia
* Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps technical solutions
* At least three full cycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
* Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
* Experience leading teams and working with global, on/offshore teams to establish and maintain CRM technology
* Developing & deploying business applications using Microsoft's Dynamics Power Platform
* Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, PowerBI, & Flow
* Intermediate to advanced knowledge of relational database concepts
About you
Characteristics that can spell success for this role:
* Consultative, collaborative, relationship builder
* Resilient, adaptable, flexible
* Intellectually curious and passionate about tech
* Convincing storyteller and engaging content creator
Enjoy your career
Some of the best things about working at Avanade
* Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources
* Collaborate with some of the brightest "Microsoft minds"
* Build your expertise, solve problems, learn, and develop
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our I(2) nclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
To learn more about the types of projects our team works on, check out these case studies:
* (3) What matters to Rathbones is people-first workplace experiences and sustainability
* (4) VentilatorChallengeUK manufactures 20 years' worth of ventilators in 12 weeks to help save lives
Interested in knowing what's going on inside Avanade? Check out our blogs:
* (5) Avanade Insights - exchange ideas that drive tomorrow's innovation
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Business Development Manager, Microsoft Solutions (Enterprise Technology)
Kuala Lumpur, Kuala Lumpur
Avanade Inc.
Posted 6 days ago
Job Viewed
Job Description
Business Development Executive
Avanade is looking for Business Development Executives who are deal hunters, deal makers, originators and self-starters who can develop and win new business in a complex consulting environment with sophisticated technology solutions.
Avanade is looking for Business Development Executives who have superb interpersonal skills and who can establish strong relationships within new & existing clients within the Microsoft ecosystem.
Come join us
There is one in every group - the person who dreams big and has the motivation to bring their ideas to life, even as others might roll their eyes and prefer to play it safe. Are you that person?
Are you the one who isn't afraid to break the mold and who gets passionate about the power of digital to transform organizations and ways of working? Because we are building teams of people like that to help our clients unlock the power they need now and own what is next.
Together we do what matters.
What you'll do
· Be focused on one or more areas of expertise within Avanade's industry sectors.
· You will be responsible for identifying high potential transformation deals, leading, and running many of the entire sales cycles.
· You will drive new and incremental revenue by prospecting, acquiring, and developing new and fast-growing business with direct clients in your area of expertise.
· You will also work closely with partners driving new business.
· You will build a pipeline for growth and closing business, including statements of work and contracts.
· You will interact with Avanade's, new and current clients, gain referrals from them, and form strong trust relationships that open doors and close deals.
· You will maintain an extensive knowledge of current market conditions, contending offerings and current penetration of services and solutions.
Skills and experiences
* Total 7 - 10 years' experience, preferrable with familiarity to Consulting Industry.
* Experience in cloud-based consulting solutions, preferrable in Microsoft. Welcome to candidates who may have multi-platforms i.e AWS, Google.
* Experience selling to Enterprise Technology Solutions in Malaysia.
* Experience anticipating, identifying, and applying fast, effective solutions to remove roadblocks circumstances.
* Success as a Business development Hunter with sophisticated closure capabilities
* Ability to act as a trusted advisor in addressing our client's business needs.
* Driving sales in a solutions-selling environment at the C-suite level.
About you
Characteristics that can spell success for this role
· You are a team leader, deal hunter, deal idea maker, deal originator.
· You identify with being a self-aware, self-starter who develops and wins new business in a complex consulting environment with sophisticated technology solutions.
· You love to work collaboratively with energy, drive and dedication to overcome obstacles to achieve your goals.
· You take ownership and encourage others to make a positive impact.
· You have superb interpersonal skills and can establish strong relationships.
· You anticipate and neutralize obstacles and objections.
· You are a skillful influencer of internal and external resources.
Enjoy your career
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Some of the best things about working at Avanade
· Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
· Real-time access to technical and skilled resources globally
· Dedicated career advisor to encourage your growth
· Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
· Why Avanade for Sellers link (TBD)
Interested in knowing what's going on inside Avanade? Check out our blogs:
· (3) Avanade Insights - exchange ideas that drive tomorrow's innovation
· (4) Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Avanade is looking for Business Development Executives who are deal hunters, deal makers, originators and self-starters who can develop and win new business in a complex consulting environment with sophisticated technology solutions.
Avanade is looking for Business Development Executives who have superb interpersonal skills and who can establish strong relationships within new & existing clients within the Microsoft ecosystem.
Come join us
There is one in every group - the person who dreams big and has the motivation to bring their ideas to life, even as others might roll their eyes and prefer to play it safe. Are you that person?
Are you the one who isn't afraid to break the mold and who gets passionate about the power of digital to transform organizations and ways of working? Because we are building teams of people like that to help our clients unlock the power they need now and own what is next.
Together we do what matters.
What you'll do
· Be focused on one or more areas of expertise within Avanade's industry sectors.
· You will be responsible for identifying high potential transformation deals, leading, and running many of the entire sales cycles.
· You will drive new and incremental revenue by prospecting, acquiring, and developing new and fast-growing business with direct clients in your area of expertise.
· You will also work closely with partners driving new business.
· You will build a pipeline for growth and closing business, including statements of work and contracts.
· You will interact with Avanade's, new and current clients, gain referrals from them, and form strong trust relationships that open doors and close deals.
· You will maintain an extensive knowledge of current market conditions, contending offerings and current penetration of services and solutions.
Skills and experiences
* Total 7 - 10 years' experience, preferrable with familiarity to Consulting Industry.
* Experience in cloud-based consulting solutions, preferrable in Microsoft. Welcome to candidates who may have multi-platforms i.e AWS, Google.
* Experience selling to Enterprise Technology Solutions in Malaysia.
* Experience anticipating, identifying, and applying fast, effective solutions to remove roadblocks circumstances.
* Success as a Business development Hunter with sophisticated closure capabilities
* Ability to act as a trusted advisor in addressing our client's business needs.
* Driving sales in a solutions-selling environment at the C-suite level.
About you
Characteristics that can spell success for this role
· You are a team leader, deal hunter, deal idea maker, deal originator.
· You identify with being a self-aware, self-starter who develops and wins new business in a complex consulting environment with sophisticated technology solutions.
· You love to work collaboratively with energy, drive and dedication to overcome obstacles to achieve your goals.
· You take ownership and encourage others to make a positive impact.
· You have superb interpersonal skills and can establish strong relationships.
· You anticipate and neutralize obstacles and objections.
· You are a skillful influencer of internal and external resources.
Enjoy your career
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Some of the best things about working at Avanade
· Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
· Real-time access to technical and skilled resources globally
· Dedicated career advisor to encourage your growth
· Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits (1) here.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page.
Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting
Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress
Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one
Learn more
· Why Avanade for Sellers link (TBD)
Interested in knowing what's going on inside Avanade? Check out our blogs:
· (3) Avanade Insights - exchange ideas that drive tomorrow's innovation
· (4) Inside Avanade - explore what life is like working at Avanade
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
Petaling Jaya, Selangor
Veralto
Posted 28 days ago
Job Viewed
Job Description
**Position Title -** Technical Support Engineer
**Company Name** - Hach Malaysia (100% subsidiary of Veralto)
**Job Location -** Selangor, Malaysia
**About Veralto:**
Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies ( are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World's Most Vital Resources.
Veralto's Water Quality Companies - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Our Product Identification companies - Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world's food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
For more details, please login to our site - Technical Support Engineer provides expert technical assistance to customers using HACH solutions for water quality analysis. This role requires a solid understanding of basic chemistry, chemical testing methods, and the use of sensing technologies for water quality monitoring. The engineer will support customers in applying HACH methods from the Water Analysis Handbook, while ensuring accurate and reliable use of HACH analyzers and monitoring systems in both environmental and industrial process applications.
**Core Responsibilities:**
+ Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments.
+ Guide customers in applying chemical testing methods, following HACH's Water Analysis Handbook.
+ Assist with the use of sensing and monitoring technologies for water quality in environmental and process systems.
+ Support customers on sample preparation, reagent handling, calibration, and result interpretation.
+ Diagnose and resolve technical issues related to instruments, software, and testing applications.
+ Conduct commissioning, preventive maintenance, and repairs of HACH instrumentation and analyzers.
+ Deliver technical training to customers and internal teams on water analysis methods and monitoring instrumentations/systems.
+ Provide support for Sales and Marketing activities, including product trials, demonstrations, and exhibitions.
+ Contribute to strategy and initiatives that strengthen HACH's reputation as the manufacturer with the best technical and service support.
+ Collaborate with global HACH technical teams to resolve complex product or application challenges.
+ Provide technical feedback on recurring issues and opportunities for product improvement.
**Skills & Competency Requirements -**
+ Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field.
+ Basic knowledge of chemistry principles and laboratory testing practices.
+ Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry.
+ Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients).
+ 2-5 years of experience in technical support, instrumentation, or chemical testing (water/wastewater preferred).
+ Strong troubleshooting and analytical problem-solving skills.
+ Excellent communication skills, with the ability to deliver effective technical guidance and training.
+ Customer service orientation with patience and empathy.
+ Collaborative mindset to support Sales, Marketing, and Service teams.
+ Proficiency in English; additional languages are an advantage.
+ Owns a car and possesses a valid driving license.
+ Willingness to travel locally/regionally when required.
+ Continuous learning attitude and adaptability to new technologies.
**What's in it for you:**
+ You will play an integral part in shaping the Opco's business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
+ You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.
Diversity ( **& Inclusion:**
At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Come join our team!
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Company Name** - Hach Malaysia (100% subsidiary of Veralto)
**Job Location -** Selangor, Malaysia
**About Veralto:**
Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies ( are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World's Most Vital Resources.
Veralto's Water Quality Companies - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Our Product Identification companies - Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world's food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
For more details, please login to our site - Technical Support Engineer provides expert technical assistance to customers using HACH solutions for water quality analysis. This role requires a solid understanding of basic chemistry, chemical testing methods, and the use of sensing technologies for water quality monitoring. The engineer will support customers in applying HACH methods from the Water Analysis Handbook, while ensuring accurate and reliable use of HACH analyzers and monitoring systems in both environmental and industrial process applications.
**Core Responsibilities:**
+ Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments.
+ Guide customers in applying chemical testing methods, following HACH's Water Analysis Handbook.
+ Assist with the use of sensing and monitoring technologies for water quality in environmental and process systems.
+ Support customers on sample preparation, reagent handling, calibration, and result interpretation.
+ Diagnose and resolve technical issues related to instruments, software, and testing applications.
+ Conduct commissioning, preventive maintenance, and repairs of HACH instrumentation and analyzers.
+ Deliver technical training to customers and internal teams on water analysis methods and monitoring instrumentations/systems.
+ Provide support for Sales and Marketing activities, including product trials, demonstrations, and exhibitions.
+ Contribute to strategy and initiatives that strengthen HACH's reputation as the manufacturer with the best technical and service support.
+ Collaborate with global HACH technical teams to resolve complex product or application challenges.
+ Provide technical feedback on recurring issues and opportunities for product improvement.
**Skills & Competency Requirements -**
+ Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field.
+ Basic knowledge of chemistry principles and laboratory testing practices.
+ Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry.
+ Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients).
+ 2-5 years of experience in technical support, instrumentation, or chemical testing (water/wastewater preferred).
+ Strong troubleshooting and analytical problem-solving skills.
+ Excellent communication skills, with the ability to deliver effective technical guidance and training.
+ Customer service orientation with patience and empathy.
+ Collaborative mindset to support Sales, Marketing, and Service teams.
+ Proficiency in English; additional languages are an advantage.
+ Owns a car and possesses a valid driving license.
+ Willingness to travel locally/regionally when required.
+ Continuous learning attitude and adaptability to new technologies.
**What's in it for you:**
+ You will play an integral part in shaping the Opco's business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
+ You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.
Diversity ( **& Inclusion:**
At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Come join our team!
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Technical support - japanese
Kuala Lumpur, Kuala Lumpur
Opeyemi HR
Posted 2 days ago
Job Viewed
Job Description
Urgent Opening - Native Japanese Technical Support
Location: Kuala Lumpur, Malaysia
Salary: RM15,000/month
Education: Diploma or higher
Language: Japanese
Start Date: ASAP
We're hiring a skilled Technical Support professional with strong knowledge in:
- Web technologies, IAM (SSO, IDPs), Graph & SCIM APIs
- Webhooks, live streaming, mail servers, networks
- MAM/MDM/EMM solutions
- OS (Windows, Mac, iOS, Android), Zendesk, Salesforce
- Enterprise-level support experience (2+ years)
Location: Kuala Lumpur, Malaysia
Salary: RM15,000/month
Education: Diploma or higher
Language: Japanese
Start Date: ASAP
We're hiring a skilled Technical Support professional with strong knowledge in:
- Web technologies, IAM (SSO, IDPs), Graph & SCIM APIs
- Webhooks, live streaming, mail servers, networks
- MAM/MDM/EMM solutions
- OS (Windows, Mac, iOS, Android), Zendesk, Salesforce
- Enterprise-level support experience (2+ years)
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Advisor I, Technical Support
Concentrix
Posted 13 days ago
Job Viewed
Job Description
Job Title:
Advisor I, Technical Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Advisor I, Technical Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Advisor I, Technical Support
Cyberjaya
Concentrix
Posted 13 days ago
Job Viewed
Job Description
Job Title:
Advisor I, Technical Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Advisor I, Technical Support
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9