1,435 Microsoft jobs in Malaysia

Technical Support Advisor (Microsoft Technologies)

Join to apply for the Technical Support Advisor (Microsoft Technologies) role at Quest Software

Technical Support Advisor (Microsoft Technologies)

Join to apply for the Technical Support Advisor (Microsoft Technologies) role at Quest Software

Get AI-powered advice on this job and more exclusive features.

Overview

Quest Technical Support is currently looking for an

Overview

Quest Technical Support is currently looking for an Sr. Technical Advisor - MS Technologies based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.

Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role.

Responsibilities

• Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting
• Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers.
• Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution.
• Document all customer case details on our case tracking system.
• Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment.
• Developing and attending training for self-improvement to assist and share knowledge with other engineers.
• Initiate, participate or lead local and global projects.
• Technical Support roles will include the occasional weekend or public holiday support as part of the job responsibilities.
  
  

Qualifications

• Prior Technical Support experience of 5 years, dealing with enterprise customers
• Experience with Active Directory Access Control and knowledge of user management
• In-depth experience with Microsoft Servers, management, configuration, and maintenance
• Experience of migrations including AccountsMailboxSharePointTeamsOneDrive
• Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications
• Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)
• An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers
• Messaging Fundamentals, including mail routing, connectors, interoperability with foreign systems
  
  

Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background

• Understanding of MAPI and EWS
• Experience with the management of Microsoft SQL Server
• Knowledge and experience with SAAS platforms
• Fluency in English (spoken and written)
  
  

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

Secure operations, manage data and migrate platforms in the era of AI.

Why work with us!

Life at Quest means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationship.

We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at .

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Administrative
• Industries Software Development

Referrals increase your chances of interviewing at Quest Software by 2x

Sign in to set job alerts for “Technical Support Advisor” roles.

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Overview

Quest Technical Support is currently looking for an

Sr. Technical Advisor - MS Technologies based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team. Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey. Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members. Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role. Responsibilities

Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers. Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution. Document all customer case details on our case tracking system. Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment. Developing and attending training for self-improvement to assist and share knowledge with other engineers. Initiate, participate or lead local and global projects. Technical Support roles will include the occasional weekend or public holiday support as part of the job responsibilities Qualifications

Prior Technical Support experience of 5 years, dealing with enterprise customers Experience of Active Directory Access Control and knowledge of user management In-depth experience with Microsoft Servers, management, configuration, and maintenance Experience of migrations including AccountsMailboxSharePointTeamsOneDrive Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI) An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers Messaging Fundamentals, including mail routing, connectors, interoperability with foreign systems Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background Understanding of MAPI and EWS Experience with the management of Microsoft SQL Server Knowledge and experience with SAAS platforms Fluency in English (spoken and written) Company Description At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. Secure operations, manage data and migrate platforms in the era of AI. Why work with us! Life at Quest means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationship. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members’ health and wellness is our priority as well as rewarding them for their hard work. Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Come join us. For more information, visit us on the web at

#LI-CB1

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Technical Support Advisor (Microsoft Technologies)

Join to apply for the

Technical Support Advisor (Microsoft Technologies)

role at

Quest Software Technical Support Advisor (Microsoft Technologies)

Join to apply for the

Technical Support Advisor (Microsoft Technologies)

role at

Quest Software Get AI-powered advice on this job and more exclusive features. Overview

Quest Technical Support is currently looking for an Overview

Quest Technical Support is currently looking for an

Sr. Technical Advisor - MS Technologies

based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.

Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role.

Responsibilities

Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers. Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution. Document all customer case details on our case tracking system. Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment. Developing and attending training for self-improvement to assist and share knowledge with other engineers. Initiate, participate or lead local and global projects. Technical Support roles will include the occasional weekend or public holiday support as part of the job responsibilities.

Qualifications

Prior Technical Support experience of 5 years, dealing with enterprise customers Experience with Active Directory Access Control and knowledge of user management In-depth experience with Microsoft Servers, management, configuration, and maintenance Experience of migrations including AccountsMailboxSharePointTeamsOneDrive Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI) An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers Messaging Fundamentals, including mail routing, connectors, interoperability with foreign systems

Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background

Understanding of MAPI and EWS Experience with the management of Microsoft SQL Server Knowledge and experience with SAAS platforms Fluency in English (spoken and written)

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

Secure operations, manage data and migrate platforms in the era of AI.

Why work with us!

Life at Quest means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationship.

We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at .

Seniority level

Seniority level Associate Employment type

Employment type Full-time Job function

Job function Administrative Industries Software Development Referrals increase your chances of interviewing at Quest Software by 2x Sign in to set job alerts for “Technical Support Advisor” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago Petaling Jaya, Selangor, Malaysia 18 hours ago Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Customer Service (Technical Support) - Full Time

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Customer Care Professional (English speaker) - Future Opportunities

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Escalation Agent (Return & Refund) - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Technical Support Engineer (OS & App Security)

Client Success Representative (Remote, Contract)

Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 5 days ago Customer Experience and Scheduling Coordinator

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Operations Excellence Help Center Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 19 hours ago Petaling Jaya, Selangor, Malaysia 2 days ago Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Petaling Jaya, Selangor, Malaysia 1 day ago Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Overview

Quest Technical Support is currently looking for anEnterprise Technical Support Engineer based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.

Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role.

Responsibilities

-Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting

-Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers.

-Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution.

-Document all customer case details on our case tracking system.

-Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment.

-Developing and attending training for self-improvement to assist and share knowledge with other engineers.

-Initiate, participate or lead local and global projects.

-Technical Support roles will include the occasional weekend or public holiday support as part of the job responsibilities

Qualifications

-Prior Technical Support experience of 5 years dealing with enterprise customers

-Knowledge of Active Directory Access Control and knowledge of user management

-In-depth experience with Microsoft Servers, management, configuration, and maintenance

-Experience of migrations including AccountsMailboxSharePointTeamsOneDrive

-Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications

-Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)

-An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers

-Messaging Fundamentals, including mail routing, connectors, interoperability with foreign systems

-Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background

-Understanding of MAPI and EWS

-Experience with the management of Microsoft SQL Server

-Knowledge and experience with SAAS platforms

-Fluency in English (spoken and written)

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

Secure operations, manage data and migrate platforms in the era of AI.

Why work with us!

Life at Quest means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationship.

We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at .

#LI-CB1

#J-18808-Ljbffr

Responsibilities

1. Response and Resolution
   • Reviews issues and contacts customers to understand issues. Ensures customers are informed of the status and solutions. Utilizes troubleshooting tools (e.g., event logs, performance traces) to resolve issues.
   • Resolves or escalates customer issues. Documents technical work and research.
   • Analyzes problems and develops solutions using log analysis and proprietary tools.
   • Collaborates with cross-team and cross-product groups to resolve moderately complex issues.
2. Readiness
   • Attends trainings to become proficient in support topics.
3. Product/Process Improvement
   • Provides feedback to improve products and identifies potential defects for escalation.
   • Uses and provides feedback on automated tools to resolve issues.
   • Follows business processes and participates in case discussions to resolve problems.
4. Other
   • Embodies company culture and values.

Qualifications

1. Required Qualifications
   • Bachelor's degree in Computer Science, IT, or related field AND 1+ years of relevant experience, OR
   • 3+ years of relevant experience, OR
   • Equivalent experience.
2. Language Skills
   • English: confident in reading, writing, speaking.
   • Mandarin: fluent in reading, writing, speaking.
3. Technical Skills
   • Experience with Microsoft Dynamics 365 Power Platform (Power Automate, Power Apps, Copilot Studio) or a developer background is beneficial but not essential.
   • Knowledge of other Microsoft technologies such as SQL Server, IIS, ADFS, Exchange, Visual Studio is appropriate.
   • Strong analytical, problem resolution, judgment, and decision-making skills.

Microsoft is an equal opportunity employer and considers qualified applicants regardless of various protected characteristics. For accommodations during the application process, please send a request via the Accommodation request form.

#J-18808-Ljbffr

Enterprise Technical Support Advisor- Microsoft Technologies

Join to apply for the Enterprise Technical Support Advisor- Microsoft Technologies role at Quest Software

Enterprise Technical Support Advisor- Microsoft Technologies

Join to apply for the Enterprise Technical Support Advisor- Microsoft Technologies role at Quest Software

Get AI-powered advice on this job and more exclusive features.

Overview

Quest Technical Support is currently looking for an

Overview

Quest Technical Support is currently looking for an Enterprise Technical Support Engineer based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.

Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role.

Responsibilities

• Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting
• Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers.
• Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution.
• Document all customer case details on our case tracking system.
• Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment.
• Developing and attending training for self-improvement to assist and share knowledge with other engineers.
• Initiate, participate or lead local and global projects.
• Technical Support roles will include the occasional weekend or public holiday support as part of the job responsibilities
  
  

Qualifications

• Prior Technical Support experience of 5 years dealing with enterprise customers
• Knowledge of Active Directory Access Control and knowledge of user management
• In-depth experience with Microsoft Servers, management, configuration, and maintenance
• Experience of migrations including AccountsMailboxSharePointTeamsOneDrive
• Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications
• Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)
• An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers
• Messaging Fundamentals, including mail routing, connectors, interoperability with foreign systems
• Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background
• Understanding of MAPI and EWS
• Experience with the management of Microsoft SQL Server
• Knowledge and experience with SAAS platforms
• Fluency in English (spoken and written)
  
  

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

Secure operations, manage data and migrate platforms in the era of AI.

Why work with us!

Life at Quest means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationship.

We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at .

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Administrative
• Industries Software Development

Referrals increase your chances of interviewing at Quest Software by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Response and Resolution
- Reviews issues and contacts customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Readiness
- Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.
Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Follows processes provided by the business.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
Other
- Embody our culture and values
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
- English Language: confident in reading, writing and speaking.
- Proficiency in Mandarin is preferred to effectively communicate with Mandarin-speaking clients and stakeholders.
Experience in one or more of these areas desirable
- Microsoft Dynamics 365 Power Platform (Power Automate, Power Apps, Microsoft Copilot Studio) or a Developer focused background would be beneficial but not essential.
- Having knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).
- Exhibit analysis, problem resolution, judgement and decision-making skills in order to assist customer with their technical issue. Experience of support professional in IT field or IT technical Consultant will be bonus point.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Experience in one or more of these areas desirable
- Microsoft Dynamics 365 Power Platform (Power Automate, Power Apps, Microsoft Copilot Studio) or a Developer focused background would be beneficial but not essential.
- Having knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).
- Exhibit analysis, problem resolution, judgement and decision-making skills in order to assist customer with their technical issue. Experience of support professional in IT field or IT technical Consultant will be bonus point.
- Proficiency in Korean is preferred to effectively communicate with Korean-speaking clients and stakeholders
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Responsibilities

Response and Resolution

Reviews issues and contacts customers to understand issues. Ensures customers are informed of the status and solutions. Utilizes troubleshooting tools (e.g., event logs, performance traces) to resolve issues.

Resolves or escalates customer issues. Documents technical work and research.

Analyzes problems and develops solutions using log analysis and proprietary tools.

Collaborates with cross-team and cross-product groups to resolve moderately complex issues.

Readiness

Attends trainings to become proficient in support topics.

Product/Process Improvement

Provides feedback to improve products and identifies potential defects for escalation.

Uses and provides feedback on automated tools to resolve issues.

Follows business processes and participates in case discussions to resolve problems.

Other

Embodies company culture and values.

Qualifications

Required Qualifications

Bachelor's degree in Computer Science, IT, or related field AND 1+ years of relevant experience, OR

3+ years of relevant experience, OR

Equivalent experience.

Language Skills

English: confident in reading, writing, speaking.

Mandarin: fluent in reading, writing, speaking.

Technical Skills

Experience with Microsoft Dynamics 365 Power Platform (Power Automate, Power Apps, Copilot Studio) or a developer background is beneficial but not essential.

Knowledge of other Microsoft technologies such as SQL Server, IIS, ADFS, Exchange, Visual Studio is appropriate.

Strong analytical, problem resolution, judgment, and decision-making skills.

Microsoft is an equal opportunity employer and considers qualified applicants regardless of various protected characteristics. For accommodations during the application process, please send a request via the Accommodation request form.

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